Guide

TASTYHOUSE FOR RESTAURANT

The restauranteur’s guide
to online ordering

Table of Contents

1 Online Ordering
3 Restaurant (and customers) win with online ordering
4 The business case for online ordering
Bring in more orders
Reach new customers
Expand delivery capabilities
7 How to get the most out of online ordering
8 Getting started with online ordering

TASTYHOUSE FOR RESTAURANT

Online Ordering

As a restaurant owner or manager, diners. In other words, your Online ordering brings
you have a lot of levers you can restaurant needs a new sales your restaurant closer
pull to increase profit of your channel to increase sales volume. to hungry diners who are
business. ready to buy.
That sales opportunity is online
But if your restaurant already ordering,
makes a quality product, provides and restaurant owners who
a great experience and maintains haven’t yet taken advantage of
a steady (or growing) customer this revenue stream can’t afford to
flow, your only barrier to more wait any longer.
sales is your exposure to more

© 2017 Tastyhouse. All rights reserved.

Your customers are ordering customers are. If you’re not set
food online – but is it from you? up for online ordering, you are
invisible to a large (and growing!)
When hungry diners order pool of hungry diners.
delivery or carry-out, they are
increasingly ordering online and With online and mobile ordering,
from their smartphones for the diners have access to more choices with greater
same reasons: simplicity, speed conveniences than ever before.
and convenience.
Online ordering allows your
restaurant to go where the

TASTYHOUSE FOR RESTAURANT

Restaurants (and customers) win with
online ordering

Online ordering lets everyone do what they do best.

For hungry customers, online ordering means less time hunting for the right restaurant and
placing an order (or sitting on hold!) and more time eating great food. For restaurants, it
means more orders, less time tied up on the phone and more time preparing food and serving
customers.

Convenience for customers that will not be misinterpreted, Efficiency for restaurants
and save favorite orders and
Deciding what and where to eat is payment information for quick An In-depth analysis data of
a decision most of us make three checkout in the future. With Tastyhouse has shown that all
times a day (at least!). And while online ordering, a restaurant restaurants can derive a real
we all love to eat, we also love can provide its customers the benefit from online ordering,
it when we can place an order convenience of an on-demand regardless of size or geography.
quickly and easily – bonus points ordering experience. Restaurants with online ordering
if that means not having to wait see more orders from more
on hold. We will introduce you to customers more often.
Online ordering allows customers a whole new audience of
to quickly find the perfect people.
restaurant, easily place an order

© 2017 Tastyhouse. All rights reserved.

The business case for online ordering

Online ordering can provide a Bring in more orders 38%
leg up in the hyper- competitive
restaurant business, driving Diners demand convenience, of diners believe that
measurable results that include: and they are using technology to technology makes them dine
achieve near-instant gratification. out or order takeout or
• More orders Online ordering isn’t a nice-to- delivery
• Efficient operations have anymore – it’s becoming
• New customers a customer expectation and a
• Delivery opportunities restaurant industry standard.

TASTYHOUSE FOR RESTAURANT

Streamline operations Online ordering also streamlines
restaurant operations by:
Online ordering systems reduce time spent processing orders so
restaurant staff are free to focus on fulfilling orders and delivering • Expanding bandwidth to allow
great service. for more orders (not constrained
by phone lines!)
Orders via Tastyhouse online Orders received by phone • Freeing up employees. Fewer
phone calls means more time to
ordering: < 45 seconds call: >2 minutes handle other important duties.
• Improving order accuracy by
removing phone reception issues
and human error

© 2017 Tastyhouse. All rights reserved.

Reach new customers Features like instant receipts and Expand Delivery Capabilities
estimated delivery/pickup times
Online ordering provides a can get the relationship started For those that don’t deliver, online
platform through which diners can of on the right foot, and saved ordering provides an opportunity
discover a new favorite. order and payment information to get started by setting (and
promotes repeat business. testing) delivery boundaries.
Features like automatic delivery
The reach of an online ordering More than 90% time quotes make the process easy
solution like Tastyhouse of diners have for restaurants thinking about
introduces your restaurant to a discovered a new getting into the delivery game.
steady stream of hungry diners restaurant onLINE.
looking for their next meal.

TASTYHOUSE FOR RESTAURANT

How to get the most out of online ordering

Enabling online ordering might be the easiest lever for most restaurant
owners to pull to start seeing increased sales almost immediately.

Once you do, there are a few Train your team Dig into the Data
steps you can take to get the
most out of online ordering: Hold a brief training session with Through our dedicated and secure
managers & employees to ensure accounts, restaurant owners can
Test Coupons and Promotions everyone knows how to confirm access their sales data to review
these orders so they can spend their progress and identify new
Introduce and optimize coupon more time on their other duties. opportunities.
in just minutes. Whether the deal Month-over-month and year-
is capitalizing on seasonal trends, Restaurants will get over-year order volume can help
new menu items, online ordering orders notification owners and managers see trends
allows you to test promotions through website and over time.
to determine which are most mobile application
effective at getting new customers
in the door.

© 2017 Tastyhouse. All rights reserved.

Get started with There are no start-up costs for
online ordering using Tastyhouse. Restaurants
pay a transparent at fee for sales
Tastyhouse puts your restaurant online, made through Tastyhouse. Get off
where hungry customers can find it. the sidelines and start getting new
orders with online ordering.
We make it easy to accept orders from online and mobile
channels: operating a successful business. Email: [email protected]
Call: +255 753 517 264
Tastyhouse works with your existing processes to make orders Visit: www.tastyhouse.co.tz
efficient for your business.