Recruitment - Team Lead ELCCG

are hiring

Our vision

Where all women in Lancashire
are valued and treated as equals.

Our mission

To empower women to be able to transform their
lives by bringing them together to
• find their voice

• share experiences and understanding
• develop their knowledge and skills

• challenge stereotypes and misconceptions
about them

…so that they can have choices in becoming
the individuals they want to be.

Senior Team Leader (ELCCG)

About us

Operating for over thirty years, Lancashire Women (LW) provide a network of female only
centres to provide safe, dedicated female only space for women across the county. We
provide a holistic package for women, bringing together a range of services under one roof,
designed to support women who at any one time may be facing a range of issues including
social isolation and exclusion, homelessness, poverty, mental ill health, or offending behaviour.

Our services are available to all women, but in particular we work with those who find
themselves in situations which can increase their vulnerability or place them at significant
risk of harm - and who are often facing multiple and complex needs. Following a period of
significant growth, we are looking ahead to ensure that our services continue to meet women’s
needs and retain women’s voices and experiences at the heart of their design.

Whilst our delivery draws upon three decades of practical experience in supporting women
- and is an approach recognised nationally for its effectiveness and impact – we are working
hard to ensure that we continue to innovate in our use of knowledge, data, resources,
collaboration and service design techniques to allow us to develop the most effective services
for women in our community.

Overview of the role Our values

Working with the Data Manager and Clinical • E mpowering: we work to build on the
Lead this role will have responsibility for the strengths that all women & girls have so
overall service delivery of our IAPT (Improving that they can become more confident,
Access to Physiological Therapies) contract especially in controlling their own life and
commissioned by East Lancashire Clinical claiming their rights.
Commissioning Group. Ensuring objectives
are achieved, KPI’s are met, staff are fully ••N on judgemental: we accept each
engaged and involved in decision woman exactly as they are and genuinely
making and key stakeholders are make no moral judgement about their
regularly communicated with, this role is critical situation.
in ensuring compliance is observed at all times
in accordance with the contract and • Honest: we try to be real with all the
ongoing action plan. women & girls we work with so they can
have choices about their lives knowing that
they will need courage to make changes
that will benefit them and those around
them.

• C reative: in our approach to supporting
women & girls and seeking solutions with
them for the challenges they face.

• C ollaborative: we know we learn more
and can achieve more when we work
together.

Main duties

Key Responsibilities

The Team Leader has, under the overall direction of the Head of Operations
& Business Development the responsibility for contract management of
the East Lancashire IAPT service delivery.
• M anage clinical capacity; allocate tasks, duties, resources and responsibilities to staff as appropriate

and in line with contractual requirements and those of the commissioner.

• M onitor and review all individual staff and team progress towards achieving outcomes and address
any issues where outcomes are not being achieved.

• C ontract manage the sub-contractors delivering on our behalf to ensure that they achieve their
specified KPI’s, audit submissions, quality check data submissions and confirm outcomes through
regular communication and reviews.

• A ccurately record all contract reviews ensure that action plans are updated, minutes are provided

• P repare and submit reports, planning documents and information required by commissioners/partner
agencies with regards to KPI’s, contract targets and any other service level agreements.

• Participate in the recruitment and induction of staff, managing the probationary period within the
agreed HR processes and procedures.

• Facilitate team training and learning where appropriate, linking to appraisals and in conjunction with
the Training & Learning Lead.

• Have a clear understanding and visibility of real-time performance KPIs, raising potential issues
proactively to the Head of Operations and Business Development and identifying corrective measures
to ensure KPIs are met.

• T o ensure that processes and systems required by the commissioner are monitored and adhered
to by staff and subcontractors and that all partner agencies/subcontractors are fully aware of their
responsibilities in respect of submitting monitoring information.

• M onitor the performance against all contract budgets and outcomes providing monthly RAG reports
as requested both internally and externally.

• Maintain and develop existing partnerships across Lancashire to maximise existing and potential
referral opportunities.

• Support the Head of Operations & Business Development in managing the interface with funders in
terms of the contractual relationship attending and engaging fully in all contract review meetings.

• Engage effectively with the Marketing Officer to promote and publicise the offer across the geographical
area through proactive networking, social media, campaigns, partnerships and collaborations.

• Contribute to the organisations risk management process by identifying and providing risk oversight
for the contract.

This job description is not intended to be exhaustive.
The post-holder will be expected to adopt a flexible
attitude to the duties which may have to be varied (after

Continued...

Organisational Responsibilities

• Represent Lancashire Women at meetings, conferences and exhibitions as required.
• P rovide a non-discriminatory service and treat all who access Lancashire Women services fairly

and equally.
• B e aware of the Health and Safety requirements in the workplace, and in particular, as it relates

to own service area and/or department. This also applies to all outreach workplace venues used in
service delivery.
• W ork within allocated budgets and agreed expenditure levels.
• C ontribute to Lancashire Women’s operational and strategic development, including any organi-
sation objectives identified through designated quality standards, such as APPTS accreditation.
• P articipate fully in line management supervision meetings and the annual appraisal process and
undertake any training deemed necessary for the role.
• Review own delivery performance against agreed annual KPIs (key performance indicators), aim-
ing to meet or exceed personal targets/performance levels, as well as those of the staff who you
line manage.
• B e aware of the safeguarding policy and procedure for children and vulnerable adults and ensure
that the safeguarding of children, young people and adults is given the highest priority in the
work undertaken.
• Have a professional responsibility to ensure that person identifiable, confidential or sensitive
information is processed in line with the Data Protection Act and complies with the law, organisa-
tional polices and best practice when processing information.
• Work outside of normal office hours (i.e. evenings and weekends) as and when required to meet
the needs of service users as appropriate.
• Undertake other appropriate tasks as may be required of the post holder from time to time and
provide cover for tasks during periods of sickness or holiday.
• T o uphold the policies and ethos of Lancashire Women at all times.

This job description is not intended to be exhaustive.
The post-holder will be expected to adopt a flexible attitude
to the duties which may have to be varied (after discussion
with the post holder) subject to the needs of the service, and

in keeping with the general profile of the post.

About you



Qualifications Essential/ Key for
Desirable Assessment
Mental health, Social Work, Youth & Community Education, other Health or
related qualification E A/I

Management Qualification D A/I

Experience E A/I
E A/I
Management experience in mental health and wellbeing services (public or E A/I
voluntary sector) E A/I
A/I
Experience of managing contracts and ensuring effective delivery of these E A/I
E A/I
Experience of staff management, supervision, performance and appraisal E A/I
A/I
Experience of partnership working with the statutory, private and voluntary D A/I
sector E
D A/I
Experience of managing and working within a budget providing updates as
appropriate A/I

Experience of quality assurance systems to monitor and evaluate services A/I
A/I
Experience of the commissioning process and reporting on commissioned A/I
work A/I
A/I
Experience of income generation to support the growth and sustainability A/I
of services

Experience of working to and reporting on key performance indicators

Experience of working with Governing Bodies including Board of Trustees

Knowledge E

Knowledge of appropriate legislation relating to the provision of mental D
health and wellbeing services in the communities they serve
E
Knowledge of IAPT services including an understanding of requirements, E
evidenced based therapies and the Stepped approach to Mental Health D
services E
D
Knowledge of relevant national standards in relation to the provision of E
mental health and wellbeing services

Knowledge of safeguarding children and vulnerable adults and the role of
local Safeguarding Boards

Understanding of the latest research and practice in the delivery of mental
health and wellbeing services

Demonstrate knowledge and understanding of the needs to provide a
non-discriminatory service

Knowledge of payment by results models

Knowledge of staff personal development and appraisal schemes

Continued...

Skills/Attributes E A/I
E A/I
Good organisational/ time management skills and ability to prioritise E A/I
workloads and commitments
Effective communication skills (verbal and written) E A/I
Negotiation and Arbitration skills E A/I
Ability to write and present complex reports utilising Information Technology
skills E A/I
E I
Ability to work across a wide geographical area E I
Ability to work on own initiative and as part of a team E
D A/I
Role requirements E A
D I
Awareness of Health and Safety in the work place A/I
Willingness to work outside of normal office hours
Participation in the Organisation’s supervision and appraisal process
Ensure the service is delivered and managed in accordance with the
organisation’s safeguarding policies and procedures
Have access to transport for work purposes
Support the service in periods of absence i.e. holiday or sickness
Membership of relevant Professional Bodies

HOW you can WHY we are great to
apply... work for...

Apply by CV with 2 pages personal - A chance to work in a rewarding, ethical
statement and agile environment where every day
you are really making a difference to the
If you’d like an informal discussion about lives of women.
the role prior to applying please email our
Director of HR & Estates at - Employer Pension Scheme.
[email protected] - Flexible working / work life balance.
- Childcare vouchers.
Further details about our work and impact - Be involved in an organisation which put
can be found at lancashirewomen.org
service users and co design at the centre
of all we do.

Closing Date: Salary & More Information

Tuesday 17th November 2020 at Band C SP29 £25, 903 per annum pro rata
12noon Location: East Lancashire
30 hours
Interviews FTC until 31st March 2022 (subject to
Monday 23rd November 2020 further funding)

We have big plans

and there will be

challenges along

Do you have the the way.

energy, knowledge

and creativity to

meet those

challenges?

Head Office Centres in: Outreach activity in: Follow us
21-23 Blackburn Rd, Accrington Blackburn with Darwen @LancashireWomen
Accrington Blackburn with Darwen Chorley Lancashire Women
BB5 1HF Blackpool Lancaster
0300 330 1354 Burnley Skelmersdale Registered Charity 1100976
Preston Kendal
HMP Styal

Cumbria