Classified as General Business s KERRY INGREDIENTS SHAH ALAM WELCOME
Classified as General Business ▪ Company’s Profile ▪ Production & Operations ▪ Work Policies* ▪ Benefits & Compensation* ▪ Code of Conduct Induction Content © Kerry 2023 |2| ▪ Engagement Initiatives ▪ Kerry Portal & Systems ▪ What’s Next ? ▪ Q&A
Classified as General Business Company Profiles © Kerry 2023 |3|
Classified as General Business Kerry Vision & Mission
Classified as General Business Kerry Values
6 | Taste & Nutrition | © Kerry 2019 Classified as General Business Start 1995 Area 3.8 acres Shareholders Kerry Group (100%) Managed by Kerry Group Total workforce 171 employees Nature of Business Food Emulsifiers Company Introduction
7 | Taste & Nutrition | © Kerry 2019 Classified as General Business The Business by Operations / Site Key Technologies: SHAH ALAM Emulsifier/ Functioning System Key Features: Spray Cooling, Dry Blending, Drumming & Pasting. Production Capacity: 38,000mt standard DMG/ year Applications: Emulsifier Key Technologies: Dairy Systems, Culinary (Dry), Lipids, Retail Key Features: Spray Drying, Dry Blending, Flexible Pouch Packing & Canning Production Capacity: Dryer 1: 7,560mt/year Dryer 2: 34,000mt/year Dryer 3: 34,000mt/year Blending: 13,000mt/year Canning: 4,888mt/year Down pack: 4,888mt/year Applications: Non-dairy creamer, cheese powders, beverage clouds, savoury snack blends and nutritional base powders PENANG Key Technologies: Lipids Emulsifier Textures System Key Features: Spray Drying Production Capacity: Dryer 1: 27,264mt/year Dryer 2: 34,489mt/year Applications: Speciality Lipid Power, Cheese & Dairy Flavourings, Functional Dairy Ingredients, Natural Based Powder and Nutritional Powder TAMPOI Key Technologies: Beverage Liquid Syrup Mixing and Wet Culinary System Production Capacity: 45k MT per annum Applications: Beverages Flavoring, Retail Packaging (Glass, PET, Plastic and Pouches), Portion Packing, QSR pack format. PLENTONG PASIR GUDANG Key Technologies: Lipids Emulsifier Textures System Key Features: Spray Drying Production Capacity: Dryer 1: XX Dryer 2: XX Applications: Coffee, Tea & Chocolate Dairy & Cereal Soup & Sauces Dessert Seasoning Mix
© Kerry 2022 | Classified as General Business 8 Shah Alam Site Overview Main customers: Technology and Capacity: •Reaction, Distillation, Spray Cooling •Processing – 35K MT •SCT 1 - 18.5K MT •SCT 2 – 10.5K MT •Pasting – 8K MT •Drumming – 18K MT Main products: Emulsifiers Texture System 171 employees Capacity Achievement 40,359 shippable metric tonnes (2021) 42,026 shippable metric tonnes (2019) - Highest Site differentiators: The only emulsifier plant in APMEA Sustainability: Zero Waste to Landfill Hibiscus Awards 2020 Best Water Consumption Reduction Award 2019 Sustainability Engagement Award 2018 National OSH Award 2015 Site certifications: ISO 45001, ISO 14001, ISO 9001, GMP, HACCP (MOH), RSPO (MB & SG), FSSC 22000, 5S, Halal & Kosher Certified
9 | Taste & Nutrition | © Kerry 2019 Classified as General Business SUCCESIVE GENERAL MANAGER / OPERATIONS DIRECTOR David Curtis Brubaker (1995-1996) Lee Chien Kuo (1996-1998) Lim Fung Yong (1998-2003) Yeow Ai Ling (2003- Present) Jul 1995 Construction at site commenced Mar 1996 Commissioning of plant started Jun 1996 Quest / KLK acquired ECC shares Jul 1997 GMP launched Jul 1997 Obtained Kosher & Halal cert. Sept 1997 ICI acquired 50% shares from Unilever Jul 1998 Obtained ISO 9001 certification Dec 2000 Completed Far East Project ( Acetos & PGME ) Dec 2001 Obtained ISO 14001 certification Jun 2002 Official Opening of Esterol Sdn Bhd Dec 2003 HACCP certified Feb 2005 5S Certified Jan 2007 Launched Palm Megah Project Jun 2008 Commissioning of Palm Megah Nov 2009 First AIB Inspections Jan 2011 RSPO Certified Sep 2011 100% Kerry Group Nov 2012 FSSC 22000 Certified Dec 2012 First SMETA audit Aug 2014 Obtained OHSAS 18001 certification June 2015 Known as Kerry Ingredients (M) Sdn Bhd June 2015 Implemented SAP system Oct 2016 First FDA (US) Inspection ‘92 ‘96 ‘97 ‘04 Eastman / Quest / KLK Quest / KLK ICI / KLK Kerry / KLK ‘11 Kerry Milestone Not You, Not Me But We
Classified as General Business Our People Employees 23,000+ Nationalities 118 Languages 110 R&D Scientists 1,100+ Flavourists 100+ Food Craft Specialists 80+ © Kerry 2023 |10|
Classified as General Business © Kerry 2022 | 11 | 1.0 Manpower Status Note : [Malaysia 2020-2021, ave 1.415%] PEOPLE Dashboard Series1 0.00% 0.50% 1.00% 1.50% Ave 2017 Ave 2018 Ave 2019 Ave 2020 Ave 2021 Ave 2022 1.22% 0.52% 0.87% 1.16% 0.76% 0.68% Turn Over Rate -Kerry Shah Alam TURNOVER rate Level May 23 Manager 0 Executive 1 Non Executive/Operative 0 Total 0 Prod Operator 18 107 16 3 0 8 7 9 2 170 18 107 3 16 0 8 7 9 2 170 0 50 100 150 200 EST: Engineering EST: Gen Direc Prod EST: Qua Ctrl(Dir) EST: HlthSaf & Env EST: Ops Finance EST: Site Service EST: Suppy Chain EST: Warehousing EST: Site Mgt Total May 2023 HC May-23 Target HC Add HC 1 – Prod [Maternity Backfill] – end June 23] 84% 16% DIRECT VS INDIRECT Direct Indirect 96% 4% KERRY EMPLOYMENT VS AGENCY Kerry Employment Agency 0.60 0.00 1.17 0.58 0.59 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00% 1 0 2 1 1 5 0 1 2 3 4 5 0.00 0.20 0.40 0.60 0.80 1.00 1.20 1.40 0 2 4 6 8 10 12 14 2023 Turn Over Rate & No of Resignation Turn Over Rate % No of Resignation man 0, 0% 1, 100% 0, 0% Manager Executive Non Executive/Operative
Classified as General Business ©Kerry 2020© Kerry 2020 | 12 Ng Cheng Heng Project & Maint Manager Thirulokchandar Maniam WH Logistic Manager HSE Muhammad Affandi HSE Manager LEE TIN SEN Sr Mgr Process, Project & Engineering Iryne Chee Admin & Procurement Support Manager QA PROCUREMENT & ADMIN WH&LOGISTIC Tin Yun Chong Operations Director Manufacturing ENGINEERING PROCESS DEV Quality Lead Malaysia Khairul Azman Mohd Fairus Supply Chain Manager Abdul Khaium Khan Operations Manager Yeow Ai Ling Operations Director RD&A Choon Nee Loh Asst Plan Controller [OF] Weei Lee Cheng Senior Scientist Emulsifiers KERRY SHAH ALAM Organization Chart 01/11/2023 rev 1 Pui Siaw Ling QA Lead Teh Soon Shyan Laboratory Asst Manager Amirul Abd Salam Prod Section Mgr (Process) Rozman Hafizi Production Asst Mgr (Finishing) Mohd Fizra Production Manager PRODUCTION Nur Fatin Mohamed Zahir People Services Lead PEOPLE SERVICES Nagendra Mahaletchimy CI Lead 1KPS Salahudin Yaakub Sr Hr Manager HR SUPPLY CHAIN OPR FINANCE
Classified as General Business Country HR Manager Jeanne Lau Sr HR Manager Salahudin Yaakub Sr HR Executive Nurzarinah M Zakuwan HR Manager Swee Eng Gan Sr HR Executive Maslinda Samsi HRBP People Services – Shah Alam Plentong & Shah Alam Penang & Tampoi Operations Director Yeow Ai Ling Operations Manager Abdul Khaium Khan People Services Lead Nur Fatin Mohamed Zahir People Services Executive Arif Danial Facility & Admin Executive Zaidon Misran
Classified as General Business People Services HR GBS Employee Services - Support operative hiring, onboarding & induction. Uniform, PPE, Locker, Meal, account opening , laundry, panel clinic, Accommodation, transport, permit renewal & repatriation Time & Attendance Site Services – Front desk, despatch, parcel/correspondence, Office supplies, pantry Compliance training coordination & execution, learning admin Compliance Services –Business Licences application & renewal, GMP, Typhoid, Audiometric, OHD,RTW Event management - Townhall, festival including its’ communication. Employee activities Birthday, new born Visitor Management - coordination, refreshment, hotel / transport, Meeting Room Management Computer kiosk, Bulletin board Others - Security Management, Government relation – police, MITI, JTK, Town Council. Iindirect Purchase Coordination if required. Plant wide communication HRBP Talent Acquisition - Recruitment Delivery - Review & Challenge need and profile, Validate job level, grade (driving pay ranges), Interview panel. Resolve issues escalated from Tier 2 [Issue from Ask HR] Training Development - Facilitate strategic conversation & coach managers through process Identify potential candidates for succession plans Define functional career frameworks aligned with business strategy. Plant wide annual training plan, Compliance training program Employee Support - Define & govern policies & procedures for IR within respective site. Facilitate Bargaining / Negotiation of Industrial relations Facilitate review with regulatory agency for grievance Provide expert knowledge of issues escalated from Tier 2 [Issue from Ask HR] Organization Excellence - Identify need for org design change with the business. Partner to shape & confirm objectives by region and/or function. Translate & cascade objectives for each level & core job Review engagement survey results with Leadership Rewards - Liaise with executive to confirm compensation decisions. Consulting, partnering, coaching & promoting Total Reward. Provide appropriate job specs to Rewards Approve & sign off pay planning & STIP payments due Others - Govern Ethical program & Labor standard Manpower agencies compliance
Classified as General Business People Services Employee Services - Support operative hiring, onboarding & induction. Uniform, PPE, Locker, Meal, account opening , laundry, panel clinic, Accommodation, transport, permit renewal & repatriation Time & Attendance Site Services – Front desk, despatch, parcel/correspondence, Office supplies, pantry Compliance training coordination & execution, learning admin Compliance Services –Business Licences application & renewal, GMP, Typhoid, Audiometric, OHD,RTW Event management - Townhall, festival including its’ communication. Employee activities Birthday, new born Visitor Management - coordination, refreshment, hotel / transport, Meeting Room Management Computer kiosk, Bulletin board Others - Security Management, Government relation – police, MITI, JTK, Town Council. Iindirect Purchase Coordination if required. Plant wide communication Employee Services Managing employee facilities – • Canteen – Operations & Improvement, Meal Alignment, Meal Coupon System Replacement. • Pantry, Locker Room, PPE, Uniform, panel clinic, laundry FW Management Operative Hiring, Accommodation, Compliance Services License Master list Event Management – Aug – Dec 2022 : ▪ 50 yrs celebration ▪ Town hall ▪ Monthly Birthday Celebration ▪ Annual Dinner ▪ Operator Monthly Town Hall ▪ Festival Celebration TNA ▪ 2023 TNA ▪ Review 2022 TNA ▪ TNA process July – Oct 2023
Classified as General Business Kerry Plant Layout © Kerry 2022 | 16 |
Classified as General Business Production & Operations © Kerry 2023 |17|
Classified as General Business Building a Culture of Safety First, Quality Always © Kerry 2023 |18| Safety First, Quality Always is our company-wide commitment to ensuring the safety of our people and our products.
© Kerry 2022 | Classified as General Business 19 Shah Alam Site Overview Main customers: Technology and Capacity: •Reaction, Distillation, Spray Cooling •Processing – 35K MT •SCT 1 - 18.5K MT •SCT 2 – 10.5K MT •Pasting – 8K MT •Drumming – 18K MT Main products: Emulsifiers Texture System 171 employees Capacity Achievement 40,359 shippable metric tonnes (2021) 42,026 shippable metric tonnes (2019) - Highest Site differentiators: The only emulsifier plant in APMEA Sustainability: Zero Waste to Landfill Hibiscus Awards 2020 Best Water Consumption Reduction Award 2019 Sustainability Engagement Award 2018 National OSH Award 2015 Site certifications: ISO 45001, ISO 14001, ISO 9001, GMP, HACCP (MOH), RSPO (MB & SG), FSSC 22000, 5S, Halal & Kosher Certified
Classified as General Business Production – ❑ 4 crews / 3 shifts ❑ 24 hours / 7 days a week ❑ Waste Water Treatment Plant Maintenance – ❑ Mechanical, Electrical & Instrumentation, Utilities – Steam Boilers, Compressed Air, Nitrogen ❑ HSE Management ❑ Quality Assurance & Control ❑ Site Services (People Services, Security, Procurement) ❑ Process Development DIRECT ❑ Warehousing – On-site and 3rd party ❑ Supply Chain – Demand Planner and Production Planner ❑ HR ❑ R&D INDIRECT Organization Chart Not You, Not Me But We
21 | Taste & Nutrition | © Kerry 2019 Classified as General Business OPERATIONS DETAILS FACTORY GENERAL REGULATIONS WORKING HOURS EMPLOYEE IDENTIFICATION TYPE / DAY TIME IN TIME OUT MEAL BREAK Normal Monday – Friday 0830 1730 Meal Break 1300-1345 (15 min tea break) Shift Morning 0700 1500 Tea Break : 15 min Meal Break : 30 min Afternoon 1500 2300 Evening 2300 0700 ❑ Non-smoking, GMP & Food Factory. ❑ No camera / handphone is allowed unless with special permission ❑ PPE’s to be worn in designated areas ❑ No eating in the plant ❑ Entry into packaging hall – requires hair nets, white overall & shoe covers ❑ Hand washing and removal of all accessories and watch prior to entry. ❑ Clean as you go practices. JACKET / SHIRT / OVERALL Beige White All Employees Security / Operator TROUSER Black All Employees SAFETY HELMET Blue White Blue: Forklift & Reachtruck Red: Forklift Only Grey: Reach Truck Only White: All
Classified as General Business © Kerry 2022 | 22 | RAW MATERIALS - PALM OIL - RAPESEED OIL - GLYCERINE - TRIACETIN ETC STORAGE TANKS REACTORS STRIPPING COLUMN DISTILLATION COLUMN PRODUCT STORAGE TANKS SPRAY CONGEALING TOWER BAG FILLING BAG PALLETISING WAREHOUSING DISTRIBUTIONS EXPORT SCRAPE COOLER BOX PALLETISING PASTE FILLING IN BOX DRUM PALLETISING DRUM FILLING EXPORT ESTEROL SDN BHD PROCESS FLOW
23 | Taste & Nutrition | © Kerry 2019 Classified as General Business RAW MATERIALS • Hardened Oils & Fats • Refined Oils & Fats • Refined Glycerol • Triacetine • Propylene Glycol • Lactic acid • Stearic acid
24 | Taste & Nutrition | © Kerry 2019 Classified as General Business PRODUCTS Polyglycerol Polyricinoleate (PGPR) Glycerol Lactopalmitate (GLP) Polysorbates Sorbitan Esters Texturants & Emulsifier Systems • Admul WOL 1403 K • Admul WOL 1408 K • etc • Admul GLP 1146 K • Admul GLP 1147 CK • etc • Admul T 80 K • Admul T 60 K • etc • Admul S 60 K • Admul S 65 K • etc • Sherex CR 2001 • Sherex 1C 1003 • etc Mono Diglycerides (MDG) Distilled Monoglycerides (DMG) Distilled Propylene Glycol Monoester (PGME) Distilled Acetylated Monoglycerides (ACETO) Stearoyl Lactilates (SSL) Polyglycerol Ester (PGE) •Admul MG 40-04 K •Admul MG 44-04 K •etc •Myverol 18-04 K •Myverol 18-35 K •etc •Myverol P-06 K •Myverol P-08 K •etc •Myvacet 9-45 K •Myvacet 9-08 K •etc •Admul SSL 1078 K •Admul SSL 1068 K •etc •Admul PGE 1405 K •Admul PGE 1410 K •etc Pending reply from Aiza/Ms. Pui
25 | Taste & Nutrition | © Kerry 2019 Classified as General Business PRODUCT FORM & PACKAGING Beads / Powder Paste Liquids • 20 & 25 kg PE / Paper bags • 20 & 25 kg Carton Box • 16 & 20kg PP pail • 20kg box • 20 kg pail & 200 kg epoxy coated steel drums • 20 kg / 25 kg HDPE jerry can • 500 kg & 1000 kg bulk bags • 1000 kg IBC Tank • ISO Tankers
26 | Taste & Nutrition | © Kerry 2019 Classified as General Business Management Systems Not You, Not Me But We 1. Halal ( JAKIM ) 2. Kosher ( OU ) 3. OHSAS 18001 ( SGS ) 4. ISO 14001 ( SGS ) 5. ISO 9001 ( SIRIM ) 6. AIB ( AIB ) 7. GMP (MOH) 8. HACCP ( MOH ) 9. FSSC 22000 ( SAI Global ) 10. 5S ( MPC ) 11. RSPO - MB & SG ( SIRIM )
27 | Taste & Nutrition | © Kerry 2019 Classified as General Business 27 | Taste & Nutrition | © Kerry 2019 Customer Not You, Not Me But We
28 | Taste & Nutrition | © Kerry 2019 Classified as General Business Management System – 5s Started in 2004 with certification from MPC in March 2005 5s Policy We shall continuously instill 5S working culture through team work, self discipline and commitment of our people. This will enhance our harmonious, clean & safe working environment to further improve on efficiency and quality to achieve our vision to be a world class manufacturer. S1 – Sort S2 – Specify S3 – Sweep S4 – Standardise S5 – Self Discipline Before After Before After KERRY SHAH ALAM
Classified as General Business Work Policies / Rules & Regulation © Kerry 2023 |29|
Classified as General Business Attendance Scanning System
Classified as General Business Benefits & Compensations © Kerry 2023 |31|
Classified as General Business Benefits • Inpatient • Outpatient Group Hospitalization & Surgical • Coverage Benefits • Critical Illness • 36m x Base Salary (Max RM500k) Group Term Life (GTL) • As per listed Group Personal Accident Overtime Formula ▪ Salary every : 25th of the Month ▪ Payroll Closing every 1st of the month ▪ June Salary, May Attendance My Wellness Information – Flexible Benefits Program Eligibility: ▪ RM1200 (40y >) ▪ RM600 (39 <) Claim Via: ▪ Darwin System ▪ Remitted in salary Reward Centre (perquisite.net)
Classified as General Business Kerry Incentive Plan The Incentive Plans have been designed to ensure a consistent focus on driving and delivering performance in line with our 5-Year Strategic Plan. This 5 year plan is our guiding compass for the next stage of the organization's growth and it is important that you are incentivized and rewarded for the achievement of the key drivers associated with this plan. Employee Incentive Plan (EIP) • Non-managerial roles Mgt Incentive Plan (MIP) • Managerial roles & above Sales Incentive Plan (SIP) • Individual in Sales & Biz Development Three (3) Types of Incentive Plan in Kerry : There are a number of key dates you need to take note of in relation to your MIP or SIP: • Jan – Mar: Scorecard Delivery and Goal Setting in Scorecard • Oct – Dec: Results and Performance Review • Mar (next year): Bonus payout Ensure your scorecards are updated with relevant threshold, target and maximum (or excellent) targets and meaningful units of measurement.
Classified as General Business Code of Conduct © Kerry 2023 |34|
Classified as General Business Code of Conduct
Classified as General Business © Kerry 2021 | 36 Video introduction from: Edmond/ Alan / COO
Classified as General Business © Kerry 2021 | 37 Kerry respects all human rights Kerry commits to protecting all our human rights and addressing any human rights issues Kerry expects those with whom it does business to respect all human rights Kerry’s Human Rights principles
Classified as General Business © Kerry 2021 | 38 Speak Up ▪ Confidential reporting tool ▪ Independent of Kerry ▪ Report online or by telephone ▪ Give your name or report anonymously
Classified as General Business © Kerry 2021 | 39 What we expect from our Line Managers? ▪ Receive reports ▪ Maintain confidentiality ▪ Ensure no retaliation
Classified as General Business © Kerry 2021 | 40 How do I report a concern? ▪ Contact your Line Manager ▪ Contact a member of your Leadership team ▪ Contact the Ethics and Compliance Team ▪ Use the Speak Up service
Classified as General Business © Kerry 2021 | 41 Our commitment ▪ Kerry’s responsibilities ▪ Your responsibilities
Classified as General Business © Kerry 2021 | 42 For more information www.KerryGroup.com Contact your Manager, Leadership team or the Ethics and Compliance team Make a call
Classified as General Business © Kerry 2021 | 43 For more information www.KerryGroup.com Contact your Manager, Leadership team or the Ethics and Compliance team Make a call Email address: [email protected]
Classified as General Business Engagement Initiatives © Kerry 2023 |44|
Classified as General Business Lets Embrace! (Diversity, Belonging & Inclusion)
Classified as General Business Kerry DI&B APMEA Operative Focus Group facilitated by EY Global Initiative on DI&B Program dated 7 th June 2023.
Classified as General Business Monthly basis update
Classified as General Business Inspiring People Program (Kudos, Shine, Inspired Award)
Classified as General Business © Kerry 2022 | 49 | MyCommunity
Classified as General Business © Kerry 2020 | 50 Kerry Plentong Site Visit Yearly Annual Dinner Round Table Talk 5S Assembly IWD Townhall Activity