E-book Basic Knowledge Guide about operations for front office interns The Park Nine Hotel Suvarnabhumi Submitted by Sudteerak Manapreyartar, Fourth year student, Faculty of Liberal Arts, English Major, Huachiew Chalermprakiet University
T HE PA R K NINE HOT EL
Hotel Basic Information 1 Hotel Amenities 1 - 2 Other Service 3 - 4 Other policies 5 - 6 Room Type 7 - 8 Floor Plan 9 - 12 Abbreviation 13 Extension (phone number) 14 Phonetic Alphabet 15 Location Near The Hotel 16 Hotel Basic Information Test 17 Table of Contents Pages
About Us The Park Nine Hotel Suvarnabhumi is a four-star hotel located at 599, 599/1 Lat Krabang Rd. Lat Krabang Bangkok, which is only 8 kilometers from Suvarnabhumi Airport, taking only 10-15 minutes. The Park Nine Hotel Suvarnabhumi appropriate for both short and long stays; we provide 84 hotel rooms and 30 units of spacious serviced residences, totaling 114 rooms. There are six types of rooms: Superior Room, Deluxe Room, Executive Room, Junior Suite Room, One Bedroom Suite Room, and Two Bedroom Suite Room. Within the hotel, there are many amenities and many other services, such as a swimming pool, fitness center, and shuttle service. The marble, infinity swimming pool that stretches along the famous nearby canal, the eco-salted pool, provides the ultimate swimming sensation. Open for service from 6.00 a.m. - 9.00 p.m. The fitness room contains selected exercise equipment such as treadmills, cardiovascular and free-weight machines. Open for service from 6.00 a.m. - 9.00 p.m. A free shuttle service is a blessing for travelers in town for a short stay. With regularly scheduled departures every two hours to ensure a smooth transfer between Suvarnabhumi International Airport and the hotel, free Wi-Fi access is available for hotel guests in our airport shuttle bus. Hotel amenities
Free Scheduled Shuttle Service Hotel to Suvarnabhumi Airport Suvarnabhumi Airport to Hotel 00:00 Hrs. 00:30 Hrs. 02:00 Hrs. 02:30 Hrs. 04:00 Hrs. 04:30 Hrs. 06:00 Hrs. 06:30 Hrs. 08:00 Hrs. 08:30 Hrs. 10:00 Hrs. 10:30 Hrs. 12:00 Hrs. 12:30 Hrs. 14:00 Hrs. 14:30 Hrs. 16:00 Hrs. 16:30 Hrs. 18:00 Hrs. 18:30 Hrs. 20:00 Hrs. 20:30 Hrs. 22:00 Hrs. 22:30 Hrs. Every round the shuttle will wait a maximum of 10 minutes before departing from the airport. Gate No.4 on the 2nd Floor outside hall (2nd Lane) In case guest could not find the shuttle, can call back to our hotel. +66 (0) 20199111, +66 (0) 918100730 The shuttle will be a white van, on the van will be the name and the hotel logo (The Park Nine Hotel Suvarnabhumi) is attached. The car registration number is 34-0122. In case the shuttle time does not meet the needs of the guests, staff can offer guests private taxi bookings where guests can choose the time they want and the driver will standby to wait for the guests before the specified time. Meeting point at Suvarnabhumi Airport Notice Other 1 2 3 4 5 6 7 8 9 10 Exit A Exit B Exit C Domestic arrivals International arrivals D1 D2 D3 D4 D5 D6 D7 D8 Meeting Point Gate 4 - - - - - - - - - - - - - - - - - - - - - - -
Other Servicr Venus has a beautiful name and is the second planet from the Sun. It’s terribly hot, even hotter than Mercury, and its atmosphere is extremely poisonous. 24 hours reception & concierge Room service Sauna room & Steam room Locker room Wake up call service Parking lot Meeting & banquet rooms Babysitting (upon request) Elevators Business center Laundry & dry cleaning service Wi-Fi & LAN internet Major credit cards accepted Welcome drink
Restaurant NAME SURNAME EAT DRINK LOVE SUVARNABHUMI The hotel all day dining restaurant offers a “Glocal Sensation” where hybrid-culture meets hyper-local Thai. Menus created by the EDL team in collaboration with talented chefs offer an integral sense of recipes from the local culture. CUPPERS Our café is a unique blend of tradition and bold innovation in a light filled space. Each cup of coffee is individually brewed with exceptional Brazilian coffee beans for a smooth taste and rich aroma.
Free parking During the guest's stay at the hotel, guest may use the hotel's car park. However if guest is not present during their stay and would like to leave their car, it can be divided into two cases: 1. Guest do not has continue bookings. In case that the guest do not has continue bookings, there will be an expense for car deposit as shown in the table. 2. The guest has continue bookings. In case that guest has continue bookings they can store their cars, but must make sure that the guest actually has a bookings and must have a booking number to confirm. So guests will be able to park a car. (under building A) where the guest must fill out a form to request a car deposit. Price Of Parking 1 Day 1 Week 1 Month Car 150THB 800THB 3000THB Motorbike 250THB 1300THB 5000THB Drinking Water Drinking Water Complimentary drinking water is provided in all rooms. Guests will be able to request additional drinking water, but in some cases, it will be charged. More details on quantity are presented in the table below. Complimentary Drinking Two Bedroom Suite One Bedroom Suite Junior Suite Room type Superior Deluxe Executive Set up 2 2 2 2 2 4 Free - - - 1 1 2 In case guest request more, please charge 30 THB per bottle. Other policies
Check In Time and Check Out Time Smoking Room Extra Bed Pet policy Check in time is 14:00 hrs. Check out time is 12:00 hrs. Guests can request early check in, late check out, or extension stays. However, it depends on room availability and hotel convenience. (Which may be charged depending on the case by case) The hotel has a non-smoking policy within its indoor public areas, rooms, and balcony. Smoking in the room will result in a fine of 5,000 THB. However, guests can smoke outside our hotel's lobby, opposite the swimming pool, or outside the hotel's cafe. Extra bed is available upon request at a cost of 1,000 THB (Not including Breakfast) and 1,300 THB (Including Breakfast) The hotel is not Pet-friendly. Pet are not accepted to stay in hotel. Other policies
Room Type Superior Deluxe Executive Junior Suite One Bedroom Suite Two Bedroom Suite There are 114 hotel rooms in total, divided into residences side. (For long stay guests) 34 rooms and hotel side (for daily guests) 80 rooms. There are 6 types in total: 1. Superior 2. Deluxe 3. Executive 4. Junior Suite 5. One Bedroom Suite 6. Two Bedroom Suite The difference between residences and hotels is that the residence side offers a fully equipped dining and cooking area as well as a comfortable living area, while the hotel side does not.
Room Types 1BS 2BS Junior Suite Room Executive Room Deluxe Room Superior Room ROOM SIZE 28 SQ.M. 30 SQ.M. 36 SQ.M. 45 SQ.M. 65 SQ.M. 90 SQ.M. Air Conditioning / / / / / / / / / / / / Bathrobe, slipper, hair dryer and flashlight Bathroom amenities (Daily stay only) / / / / / / Clothesline * * * / / / / / / / / / Coffee and tea maker facilities with kettle Complimentary Bottled water / / / / / / Daybed / / / / / / Desk & Lamp / / / / / / Electronic Keycard / / / / / / / / / Fully equipped kitchenette with refrigerator, microwave oven,kettle,china ware, glassware, crockery and cutlery Hot & Cold Shower / / / / / / Iron & iron board * * * / / / Mini bar / / / / / / Personal deposit safe box / Private balcony with table and chair ** / / / / Satellite cable T.V. programs / / / / / / Separate individual air condition / / / Separate shower and bathtub / / / / Smart IP TV 32" with satellite channels (Master Bedroom) / / / / / / Smart IP TV 43" with satellite channels / / Smart IP TV 52" with satellite channels (Living room) Smoke & Heat detector / / / / / / Walk-in closet / / Washer & dryer machine / / / Wi- Fi Access / / / / / / * Guests can request by contacting the staff. ** Both with and without a balcony, a room without a balcony ends with the numbers 14, 15. Equipment and facilities in different types of rooms are shown in the table.
Room is Vacant Clean Room is not Vacant Clean Closed for maintenance Check Out Today Check In Today Guest In House No Guest The room has been cleaned, guests will check in today. The room has not been cleaned, guests will check in today. The room has been cleaned, guests in the house. The room has not been cleaned, guests in the house. The room has not been cleaned, guests must check out today. The room cleaned and available for occupancy. The room not cleaned and not available for occupancy. The room closed for renovation and can not stay. A floor plan can indicate the state of the room. In case guests come to check in, staff need to check the status of the room first to see if it is clean and ready for guests to stay or not. In some cases, guests walk in and want to reserve a room. A floor plan can also check room availability for guests. In addition, if the room is closed for renovation and cannot be stayed in, floor plan will clearly show their status. Therefore, staff can assign rooms to guests appropriately and quickly. Floor plan Therefore, if staff want to see the status of the Floor plan, they can observe the background color of the frame and icon color as follows: Floor plan status is in all three states as follows: 1.The room is vacant clean, and able to stay. 2.The room is not clean and cannot be accommodated. 3.The room is closed for renovation. They are displayed in white, gray, and red, respectively. In the person icon section, there are three colors that have different meanings, as follows: 1. The red icon means the guest needs to check out today. 2. The yellow icon means guests will check in today. 3. The green icon means guests in house.
Elevator 1 Elevator 2 Office 1 Office 2 Meeting room 203 DLT 204 DLT 205 DLT 206 DLT 207 DLT 208 DLT 209 SPT 210 SPT 221 JNS 222 JNS 223 JNS 224 1BS 225 2BS 2 2 2 1 1 2 2 4 1 2 211 SPT Female Male Electric Fire Main Lift Elevator 1 Elevator 2 303 DLT 304 DLT 305 DLT 306 DLT 307 DLT 308 DLT 309 SPT 310 SPT 321 JNS 322 JNS 323 JNS 324 1BS 325 2BS 1 1 2 3 2 2 1 2 311 SPT Housekeeping 315 DLT 314 DLT 312 DLT 313 DLT 1 1 2 2 3 2 2 2 Fire Main Lift 302 EXE 2 301 EXE 2 Executive Deluxe Twin Bed Deluxe Double Bed Superior Double Bed Superior Double Bed Junior Suite One Bedroom Suite Two Bedroom Suite Executive Deluxe Twin Bed Deluxe Double Bed Superior Double Bed Superior Double Bed Junior Suite One Bedroom Suite Two Bedroom Suite ** Notes ** Third floor : Room type Deluxe : Connecting rooms are rooms 304,305. Room type Two Bedroom Suite: 1 bedroom will be a double bed ans another bedroom will be a single bed. Floor 2nd Floor 3st ** Notes ** Second floor : Room type Deluxe : Connecting rooms are rooms 204,205. Room type Two Bedroom Suite: 1 bedroom will be a double bed ans another bedroom will be a single bed. The second floor has two meeting rooms: 1. Library 2. Upper
Elevator 1 Elevator 2 403 DLT 404 DLD 405 DLD 406 DLT 407 DLT 408 DLT 409 SPT 410 SPT 421 JNS 422 JNS 423 JNS 424 1BS 425 2BS 2 1 2 2 2 1 2 2 411 SPD Housekeeping 415 DLD 414 DLD 412 DLD 413 DLD 2 2 2 2 3 2 2 Fire Main Lift 402 EXE 401 EXE 2 4 Elevator 1 Elevator 2 503 DLT 504 DLD 505 DLD 506 DLT 507 DLT 508 DLT 509 SPT 510 SPT 521 JNS 522 JNS 523 JNS 524 1BS 525 2BS 2 1 1 2 1 1 2 4 1 3 511 SPD Housekeeping 515 DLD 514 DLD 512 DLD 513 DLD 2 2 3 1 3 3 3 Fire Main Lift 502 EXE 501 EXE 2 2 2 Floor 4th Floor 5th Executive Deluxe Twin Bed Deluxe Double Bed Superior Double Bed Superior Double Bed Junior Suite One Bedroom Suite Two Bedroom Suite Executive Deluxe Twin Bed Deluxe Double Bed Superior Double Bed Superior Double Bed Junior Suite One Bedroom Suite Two Bedroom Suite ** Notes ** Fourth floor Room type Superior : Double room is room 411. Room type Deluxe : No balcony rooms are rooms 414 and 415. ** Notes ** Fifth floor Room type Superior : Double room is room 511. Room type Deluxe : No balcony rooms are rooms 514 and 515.
Elevator 1 Elevator 2 603 DLT 604 DLD 605 DLD 606 DLT 607 DLT 608 DLT 609 SPT 610 SPT 621 JNS 622 JNS 623 JNS 624 1BS 625 2BS 1 2 2 2 2 2 2 611 SPD Housekeeping 615 DLD 614 DLD 612 DLD 613 DLD 1 1 2 2 2 1 Fire Main Lift 602 EXE 2 601 EXE 2 Elevator 1 Elevator 2 703 DLT 704 DLD 705 DLD 706 DLT 707 DLT 708 DLT 709 SPT 710 SPT 721 JNS 722 JNS 723 JNS 724 1BS 725 2BS 2 1 2 2 2 1 2 2 711 SPD Housekeeping 715 DLD 714 DLD 712 DLD 713 DLD 2 2 2 3 2 2 Fire Main Lift 702 EXE 701 EXE 2 4 2 Floor 6th Floor 7th Executive Deluxe Twin Bed Deluxe Double Bed Superior Double Bed Superior Double Bed Junior Suite One Bedroom Suite Two Bedroom Suite Executive Deluxe Twin Bed Deluxe Double Bed Superior Double Bed Superior Double Bed Junior Suite One Bedroom Suite Two Bedroom Suite ** Notes ** Sixth floor Room type Superior : Double room is room 611 Room type Deluxe : No balcony rooms are rooms 614 and 615. ** Notes ** Seventh floor Room type Superior : Double room is room 711 Room type Deluxe : No balcony rooms are rooms 714 and 715.
Abbreviation Meaning ABF American Freakfast AC Account ADJ Adjoining Room AGT Agent AMD Amend APT Airport BKG Booking C/I Check-In C/O Check-out C/W Come With CC Credit Card CHG Charge CON Connecting Room CONT Continue COT Baby Cot CXL Cancle DMK Don Mueang DNM Do not move EXB Extra Bed F.Y.I For Your Information FOC Free Of Charge HF High Floor HFL High Floor Request HNM Honeymoon HTL Hotel INH In House Guest KB King Size Bed LCO Late Check-out LF Low Floor LSG Long Stay NS Non-Smoking OOO Out Of Office OOS Out Of Service PLS Please QUI Quiet Room R. Room RB Room With Breakfast REQ Request RO Room Only S/V Shuttle SVB Suvarnabhumi TBA To Be Advised TBN To be Confirmed TRAF Tranfer TTL Total TWB Twin Bed UPG Upgrade W/C Wake up call Abbreviation In the front office, work must be quickly and accurately, so using abbreviations is very useful because it will save time when typing or writing messages. In cases of limited space, abbreviations will be able to provide complete information because staff don't have to use a long sentence. Therefore, new staff should learn some abbreviations. Because in the front office, staff often use abbreviations, you need to understand what they mean and be able to work quickly and accurately.
Department Name Position Description Ext. No. Khun Nicky Front Office Manager 1941 Front office Khun Ning GRO 1946 Front desk 0 Cashier 1943 Back office 1947 Bell Boy 6 Reservation Khun Pom Reservation / Booking / 1944 Khun Ning Director of sales 1921 Sales 1922 Sales Banquet / Meeting Room / Wedding Khun Ross BQM 1923 Make a contract to reserve a room at a corporate rate / contact to reserve a room in a long term. Khun Jang Sales Corporate 1929 Make a contract to reserve a room at a corporate rate / contact to reserve a room in a long term. Khun Ice Sales Corporate Khun Taengkwa Sales Coordinator / RM Secretary sales coordinator 1924 1945 Deal with Online travel agent / Solve booking problem Khun Love Sales Khun Aoy Billing / Requisition / Financial 1932 Accounting 1935 Khun Chikso Account Khun Stop Pay out / Payment / Expenses 1934 Marketing Khun Taohu Promotion / Design 1925 EDL Restaurant & Room Service 2 Restaurant / Kitchen Cupper Café 4 Lobby Bar 1987 Kitchen 1992 Human Khun Jun HRM 1911 Resources Khun Mimi HR 1912 Kousekeeping Housekeeping 5 1962 Dealing with electricity, plumbing and internet system / indoor and outdoor lighting / electrical equipment Technician 1963 1965 Security 1972 Security Keeper’s Box 1973 Purchasing Khun Khwan Purchase 1937 Notes: In case you want to call a number other than an extension, dial number 9 followed by the phone number. Example 9 081 111 1111 In case you want to call the guest in the room, dial number 1, followed by the room number. Example 1325 In case you want to transfer a call, press the transfer button and dial the number you want to transfer. Extension (phone number)
NATO A Alfa/Alpha B Bravo C Charlie D Delta E Echo F Foxtrot G Golf H Hotel I India J Juliett K Kilo L Lima M Mike N November O Oscar P Papa Q Quebec R Romeo S Sierra T Tango U Uniform V Victor W Whiskey X X-ray Y Yankee Z Zulu Country A Alfa/Alpha B Bravo C Charlie D Delta E Echo F Foxtrot G Golf H Hotel I India J Juliet K Kilo L Lima M Mike N November O Oscar P Papa Q Quebec R Romeo S Sierra T Tango U Uniform V Victor W Whiskey X X-ray Y Yankee Z Zulu Hotel A Austria/America B Brazil C China D Denmark E Egypt/England F France G Germany H Haiti/Hong Kong I Italy J Japan K Korea L Libya M Malaysia N Norway O Oman P Poland Q Queen R Russia S Singapore T Thailand U Ukraine V Vietnam W Woman X X-ray Y Yemen Z Zimbabwe Phonetic Alphabet
Additional information, please scan the QR code. Location near the hotel
Please scan the QR to take the test. Hotel Basic Information Test