September/October Newsletter

Club SEPTEMBER/OCTOBER 2018 Volume 32, Issue 7
News

Just Enjoying the 2018 Member Survey – Executive Summary
Countryside Life! Larry Franzen, President
Since 2010, Countryside has been surveying our membership near the end of high season, when
memories are still fresh. Each year the participation rate continues to increase from 354 in 2016 to
a record 514 members in 2018. We are grateful that you take the time to provide us valuable feed-
back about our overall performance. Responses from 514 is considerably more than required to be
statistically relevant and gives us an effective picture of our members’ impressions of Countryside. In
addition to the rating questions I am especially grateful to all of you who took the time to provide
comments as well. In fact, we have 76 full pages of comments to review and digest in addition to the
rating questions, all of this material is reviewed thoroughly by the Countryside team members and
the Board. The GM/COO along with the leadership team will use it to look for specific improve-
ment opportunities operationally and the Board and GM/COO will review it strategically to look
for trends and ideas to assist in future planning.

Event Photos Available: Overall Member Satisfaction
countrysidegcc.net The overall membership satisfaction continues to be very high as you can see on the graph below.
CLUB NEWS -- EVENT PHOTOS While the rating dropped slightly from last year I believe last year may have been an anomaly caused
by the completion and opening of the Four Seasons Room and the Wellness Center. When com-
Inside. pared to previous years our 2018 survey results are inline with satisfaction scores.

1 & 3 President’s Report New/Unique Questions for 2018
2 General Manager’s Report
4 Golf News Several questions were included that
6 Calendar are not part of the standard “history” of
8 Grounds Maintenance questions:

Autumn 1. Overall clubhouse pool and spa: 77%
is Here! of respondents answered this as satisfac-
tory or very satisfactory with only 2%
rating this area as unsatisfactory.

2. Overall Tennis/Bocce: 82% rated
this area as satisfactory or very satisfac-
tory with virtually 0% rating it as unsat-
isfactory.

3. Importance of Club Amenities: 89% rated club amenities as somewhat or extremely important.
I believe this speaks to the fact that our members want to be out and involved, socializing with their
friends and neighbors. An important factor as we look to the future. continued on page 3...

MANAGER’SReport

Dear Countryside Members,

SMaeyp/tJ/uOncet 22001138 As I am nearly through my the opening of the new facilities. That being said, re-
first month on site, I can’t viewing past surveys, has been extremely helpful in un-
Countryside News 2 help but feel excited to be derstanding the general ‘pulse’ of our membership. Your
here at Countryside. The feedback is and always will be extremely important to
Members that I’ve met thus me as we work with the Board to execute our long-range
far have extended me a very strategic plan all while ensuring current operations are
warm welcome and I look enjoyable and relevant to our Members.
forward to meeting more of
you as we approach the fall. Food & Beverage Survey
I’ve spent a great deal of time One of the areas that we are re-
with many of our employees viewing in more detail based on
and our department manag- the survey results is our Food and
ers and my initial impression Beverage operation. The Food
is one of strong teamwork, ex- and Beverage team has been hard
citement, positivity and genuine at work developing a quick survey
care for the Countryside experience. It’s truly a privi- for our Members that will gather
lege to join your community! more detailed feedback on the op-
October will be here before we know it and season will eration. We sent this survey the
be in full effect. Your club leadership team has been end of August and I strongly encourage you to take
hard at work planning and coordinating the calendar the time and share your feedback. Though we know
of events for the upcoming season at Countryside. this might not be the ideal time to survey our Member-
The 2018/2019 season is sure to be an exciting one, ship, gathering this information prior to the 2018/2019
as it will be the final season for you all to play our golf season will be crucial for us to gain a much more detailed
course as you’ve known it for so many years. I know understanding of where we can make enhancements and
there are many questions regarding what you can ex- ensure our focus is on the right initiatives. For those
pect as we near the start of the renovation project. JD, of you who take the survey, you will be entered into
myself along with our Golf Course Renovation Com- a drawing where we will randomly select two lucky
mittee will be communicating in detail once we get Members to win a $250 credit on your Countryside
into the fall. As for now, we are working behind the Member account! On behalf of our Food and Bever-
scenes coordinating with our architect and get- age Team, I thank you in advance for taking the time
ting our permitting in order. to provide your feedback on the upcoming Food and
Beverage survey!

As Mr. Franzen shared in his update, the survey Best regards,
results were quite positive for the 2017/2018 sea- Joe Smith
son. Though there was a slight decline year over General Manager / COO
year, I believe he is correct in attributing that to

Countrysiders Couples from left to right: George & Anne Mahon, Marty & Lynne
Gathering on McGonigle, Fred & Nora Bartek, Richard & Carmen Gagne,
Cape Cod Bryon & Janet Quatrini, and Mike & Sylvia Harrington.

Submitted by Richard Gagne

“Looking forward to our
return to Countryside this fall!”

continued from front page... PRESIDENT’SReport

2018 Member Survey – Executive Summary Directors Sept/Oct 2018
Larry Franzen, President
4. Maintaining & Updating Facilities is important: Larry Franzen 3 Countryside News
95% of the respondents agree that this is important. President
An important factor for the Board to consider in future John Thomas
planning. Vice President
5. Consider Renovation for the Clubhouse and Kitchen: Jim Williams
73% agree this is important for us to do. Also an impor- Secretary
tant factor for future planning.
6. Allow Denim Jeans in Limited Areas of the Clubhouse, Lakeview & Patio: Ron Kunow
56% say yes and 44% say no. This is the first time that the yes opinion has Treasurer
exceeded 50%.
7. Allow Denim Jeans Throughout Clubhouse: 32% say yes and 68% say no. Mike Cashman
It appears that members would be ok with some of the less formal areas allowing Director
denim jeans but the total clubhouse response is still decidedly no to denim jeans. Ken Laycock
Survey Results Are Important! Director
As mentioned earlier, Member Survey data is an integral part of evaluating Rebecca Paratore
our operational performance and helping drive strategic planning by both the Director
Club Leadership Team and the Board. This year’s scores will continue to be Bob Powers
analyzed and incorporated into future planning to ensure we remain laser- Director
focused on the following Strategic Areas established by the Board of Directors: Bev Whiteman
• Growth and Enhancement of Amenities and Services Director
• Preservation, Enhancement and Expansion of Facilities
• Fiscally Provide for Current Operations and Future Requirements Staff
• Sustain Membership Trust and Confidence through Club Governance
and Communication Joe Smith, CAM
We sincerely thank all who participated and look for even greater participation General Manager/COO
in the future. Your feedback is invaluable for keeping Countryside the “Best Jennifer Castillo
Value in Paradise.” Assistant Controller
The entire survey results are available on the Countryside website for your
review. Cody Chappell
Thanks to all of you for your support and I look forward to continuing to serve Facilities Engineer
you in the season ahead. Mary Groesser
Director of Communications
Are You Getting
E-mails From Us? Kevin Harris
If not, update your profile... Food & Beverage Director
www.countrysidegcc.net Rosa Hernandez
Administrative Assistant
click on the following: Jeff Jacob
MEMBERSHIP -- MY PROFILE Financial Manager Director
Pamela Radcliff, SHRM-SCP, CAM
then click on Director of HR/Exec. Asst.
SAVE MY PROFILE Stephanie Reeves, PGA Mstr Pro
Director of Golf
located on Tara Sparacio
bottom of page Wellness Center Director
JD Varon, CGCS
Golf Course Superintendent

Countryside Golf &
Country Club News

Published by Countryside
Golf & Country Club
600 Countryside Drive
Naples, FL 34104

Phone 239-353-1780
Fax 239-353-3717
Golf Shop 239-353-1780 x 123
Event Line 239-353-1780 x 5
Carry Out 239-353-1780 x 5

The purpose of this newsletter is to
provide Countryside residents with
information and reports related to
Countryside Golf & Country Club.
All articles must be submitted in
advance to the Director of Com-
munications at: [email protected]

Copyright 2018
All Rights Reserved

WWW.COUNTRYSIDEGCC.NET

Sept/Oct 20418 GOLFNews

Countryside News 4 GHIN Conversion Completed!

Stephanie Reeves, PGA, Director of Golf

Thank you all for your patience during the transition from GolfNet to
GHIN handicapping systems. The score posting stations are still locat-
ed in the golf shop and the clubhouse and are very similar to what you
are used to and are very user friendly. A postcard with your new GHIN
number has been mailed out to your current address on file. Below are
the instructions if you choose to download the mobile posting app:

Mobile Score Posting App
o For members with Mobile Devices, a free Mobile app is available.
o Download the app from the App Store or Google Play Store.
o Search for the free GHIN app using the keyword GHIN.
o Once downloaded, launch the application and enter your

GHIN number and last name to begin posting scores.

MGA News: Reminder about billing:
8:00am Shotgun or 1:15pm Shotgun I would like to remind you that if you are
times now available a member of the Ladies’ Golf Association,
If you are a member of the MGA, you will Ladies’ Nine Hole Golf Association, Men’s
now be able to choose AM or PM starting Golf Association, Couples’ Golf Associa-
times to play in MGA association play. This tion, Buyer’s Club, or have bag storage, your
is a new option for the 2018-2019 play- fees will be automatically charged at the be-
ing season, brought to you by Mr. Bartek ginning of October. You do not need to
and the MGA Board. Our goal with this contact us unless you would like to opt out.
new option is to increase participation in Please do not send checks, these charges will
the MGA weekly events. The Quota group be applied to your member charge account.
will still play at 8am and sign up in the golf If you would like to enjoy the convenience
shop, as they have in the past. To sign up in of bag storage, please contact the golf shop
Chelsea to play in the 8am Shotgun, you and request to be added to our list.
Enjoy the rest of your summer and I look
will still select MGA EVENT. To sign forward to seeing you all soon.
up in Chelsea to play in the 1:15pm Congratulations Tom Kiddle on your Hole
Shotgun event, you will select in One on Hole #6!!
SPECIAL EVENT. In short,
the only procedure change is
for those of you who want to
sign up for the 1:15pm start-
ing time and play in the MGA
game.

Please give your feedback to
Mr. Bartek, MGA board mem-
bers, and of course the golf shop
staff so we can evaluate and de-
termine if this is something that
we will permanently offer to the
MGA members.

Support Our Advertisers...Give them a call!

COUNTRYSIDENews

Countryside Resident Over 20 Years

Sept/Oct 2018

Tervis Tumblers... Over 40 Years Experience! 5 Countryside News

Lisa Pinero, Golf Shop Merchandiser Cell (239) 285-6678

Hoping everyone has been enjoying their sum- Ladies Bridge Marathon ~
mer as we are approaching the end with the
month of September. The heat and humidity by Lillian Dalsin
should become more tolerant as we move into
the fall season. Ladies, it is time to think about our
Reciprocals are still in full swing until October Countryside Ladies Bridge Mara-
31st. Those of you that have recently joined us thon. We meet every Wednesday at
from the North, welcome back. You still have 12:30pm in the fitness center from
the opportunity to enjoy the other clubs in the January through March. We play
area and show off ours. The reciprocal list is duplicate bridge so you must have a
available online, or you can stop in to see us in permanent partner. If you cannot find
the golf shop, we have copies available for you to a partner we will try to arrange one for
pick up. When making requests, please try and you. If you are interested in playing
provide us with three different courses so we can please contact Lilly Dalsin LDalsin@
do our best to secure one of the courses you have aol.com or Sandra Burmaster s_bur-
selected with the preferred tee-time. [email protected]. We are both still
I will soon be placing an order for the sports “up North” so email is the best way
Tervis Tumblers. We will have College, Major to contact us. To all our wonder-
League Baseball, and NFL. If you would like to ful friends who played last year and
put a request in for your favorite team, please do those who told us that they would
so by September 15th. You can either email me like to play next year, just drop us
at [email protected] or come by the shop and see a quick email to let us know that you
me with your request. still want to participate in 2019. Have
Buyer’s Club will automatically renew in the be- a great summer, see you in the Fall.
ginning of October. You don’t need to do any-
thing unless you decide to opt out. Your fees WWW.COUNTRYSIDEGCC.NET
will be charged to your member account. This
membership allows you to buy everything we
have in stock and all special orders at just 10%
over cost. You don’t have to wait for things to go
on sale with this membership. You get to save
with every purchase.
We will resume our Mondays starting October
15th and our shop will be open daily until 5:00
P.M. Enjoy the rest of your summer and I look
forward to seeing everyone upon your return to
Countryside.

Download Countryside’s Mobile Service to View Calendars & Flyers: countrysidegcc.net

COUNTRYSIDECalendar Sunday
Brunch Menu
SEPTEMBER 10:30-1:30 pm
Lounge 10:30 - 3 pm
* Online Reservations are SUNDAY MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY
Available 30 Days Prior to Special Events! Monday
Sept/Oct 2018 u Golf Events Reminder: 1 Club Closed
u Special Events This is the last Tuesday
u Lounge Events month to use Lunch 11:30-2 pm
u Main Dining Rm up your food Lounge 11:30 - 3 pm
u Meetings Wednesday
minimum Lunch 11:30-2 pm
Bar Menu 2 - 5 pm
Brunch 2 Labor Day 3 4Architectural 5 6 7Casual Dine 8 Dinner 5-8 pm
Menu Review
10:30am -1:30pm 8:30 am DCISNoIuENn&GtrDyLsAEidNSeCE & Dance
DOUBLE DARE
8am Shotgun 6 - 9 pm
Golf Shop
closes at noon

9Brunch Club Closed Prime Rib Night Fish Fry Special 15 Thursday
Lunch 11:30-2 pm
Countryside News 6 Menu 10 11 12 13 14Casual Dine Lounge 11:30 - 3 pm
10:30am -1:30pm & Dance
Italian MANHATTAN
NFL Ticket Buffet CONNECTION Friday
1:00 PM 6 - 9 pm Lunch 11:30-2 pm
17Club Closed 18 19 Bar Menu 2 - 5 pm
Lounge ‘till 3 pm Catch of the Day 22 Dinner 5-8 pm
Kinathrealoounkgee!
16Brunch 20 Casual Dine 21
No Entertainment
Menu
10:30am -1:30pm

NFL Ticket Greens Prime Rib Night Lobster Tails Special Saturday
1:00 PM Aerification Lunch 11:30-2 pm
Club Closed 25 26Countryside Lounge 11:30 - 3 pm
Lounge ‘till 3 pm 29
24 SINGLES
23Brunch 27 28Casual Dine
Club Closed HAPPY HOUR & Dance
Menu
10:30am 30 Prime Rib Night
-1:30pm OMAR
OCTOBER
NFL Ticket Brunch BAKER * FALL
Buffet 6 - 9 pm
Lou1n:0g0e PM 10:30am HOURS Sunday
‘till 3 pm -1:30pm Breakfast

NFL Ticket Seafood 10:30-1:30 pm
1:00 PM Extravaganza Bar Menu 11 - 7 pm
Words of Lounge ‘till 3 pm

Wisdom: SUNDAY MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY Monday
Lunch 11:30-2 pm
“Autumn 1 2Architectural 3 4 5Casual Dine 6 Bar Menu 2 - 7 pm
is a Review & Dance
8:30 am DOUBLE DARE
second 6 - 9 pm

Spring Club Closed Prime Rib Night Seafood Special Tuesday
when Fish Fry Lunch 11:30 - 2 pm
every 7 8Breakfast Columbus Day 9 10 11 12 13 Bar Menu 2 - 7 pm
leaf is Buffet Casual Dine
10:30am - & Dance Wednesday
a Sunset Bill & Lisa Lunch 11:30 - 2 pm
flower.” 1:30pm Scramble & Dinner 6 - 9 pm Bar Menu 2 - 5 pm
Albert
Camus NFL Ticket Club Closed 16Executive Prime Rib Night 18Presidents’ Seafood Special 20 Dinner 5 - 8 pm
1:00 PM Council Coconut Shrimp 27 Thursday
15 Meeting 17 Meeting Ki6n:a0t0hre-a9lo:o0u0nkpgmee!
14Breakfast 19 Lunch 11:30-2 pm
Buffet * FALBLEHGOINURS * Octoberfest Prime Rib Night Bar Menu 2 - 5 pm
10:30am - with Kelly Seafood Special
22 & Shelly Fish Fry Dinner 5 - 8 pm
1:30pm Friday
29 Prime Rib Night Dinner Bridge 26
NFL Ticket Lunch 11:30 - 2 pm
1:00 PM 23 24 25CHSoAuINPnGPtrYyLsHEidOSeURCasual DineBoard Seafood Special Bar Menu 2 - 5 pm
& Dance Meeting Lobster Tails
21Breakfast LATITUDE 8:30 am Dinner 5 - 8 pm
6 - 9 pm Saturday
Buffet Prime Rib Night Italian
10:30 am - Night Lunch 11:30 - 2 pm
1:30 pm Dinner Bridge Bar Menu 2 - 5 pm

NFL Ticket 30 31HALLOWEEN u Golf Events Dinner 5 - 8 pm
1:00 & 4:00 PM Casual Dine u Special Events
& Dance u Lounge Events
28Breakfast TBA u Main Dining Rm
6 - 9 pm
Buffet
10:30 am - Prime Rib Night u Meetings
1:30 pm Halloween Day

NFL Ticket
1:00 & 4:00 PM

* Reservations Requested Dining Room Reservations & Carry Out 353-1780 x 5 Golf Shop 353-1780 x 123

Reminders: Limited cell phone use- no talking and honor the Clubhouse dress code please.

What’s New in ...
Food & Beverage this Season???

By: Kevin Harris, F & B Director
Wow! This summer has been flying by. I hope everyone is enjoying their summer.

FLecD(unMaoA7Y8bednTorem1rdeoghsym8bFir!oeaniTrfsaatoDlghie’lnhcscrihcotaotiadaAooaot!yntn!nl’ts!stdLSDidhsatdoaOheyaudgocropyT“esosgutiNaantcrcglooisasaondetefilthLndlaogihysoiCasegnooturbcnshotegno.moadau)d.nlrtenTfosHDAtdrutchghoicoimsamaemle-!t”yt!ve!’,es-. Season Calendar... ptItOshcrWahNtmarraecodreertpauftoow.liwegnobnthWioegCilornlduSeaia5ttenrrlhhptwspgdhoeitesiue.flebtrlmsnT.otettrbmhiaiermretimeesrptHecha2il.lsaiui4unscrtdbPirthnuhoiilmcegteopaahueetnstrhn.esoeuee Sept/Oct 2018
The Food and Beverage cal-
endar will be out soon. We 7 Countryside News
will be having some new and
exciting events this year. We
will have a Beatles Tribute
Band concert Saturday, Janu-
ary 5th on the driving range
and Dining in the Dark (date
to be determined) to just
name a couple. Please wear
your best costume for our
Halloween Dine and Dance
and your denim (Yes, I said
denim) and tie dye’s for the
60’s Welcome back party.

The food and beverage staff is very excited for this upcoming season!!!

Canadian Countrysiders

A few Canadian Countrysiders got together at the home of Kathy & Peter Slyker-
man in Tiny Ontario.

Pictured, are Art &Thelma Tamaki, Ron & Doreen Martin, Neal & Kathy Foot,
Peter & Lyn Wolfhard, Bruce Tucker, Nan Dancy, and Louise Sloan.
Photo Submitted by:
Peter & Kathy Slykerman

SSehnadretoy:omuranreyw@s wcsithgoctche.nrset

COUNTRYSIDENews

Sept/Oct 2018 Preparing for Fall...
Grounds maintenance

JD Varon, Golf Course Sup.

Countryside News 8 As the summer months wind coming golf course renovation. The permitting process has begun
down we are continuing with our We are also evaluating the grass for the golf course renovation, an
turf cultural practices on the golf from the maintenance standpoint. irrigation consultant has been cho-
course, and are preparing for our How does it respond to verticut- sen, and we are approaching the
fall flowers in the common areas. ting, topdressing, aerification, pre-bid selection of our golf course
Weed and insect control are still a and nutrient application. Disease construction and irrigation instal-
high priority for turf and shrubs, as resistance can also be a factor as lation contractors. Our golf course
well as disease prevention during wet, humid, and cloudy condi- architect Kipp Schulties is finaliz-
wet periods. tions are present at this time. The ing the plans for these bid oppor-
Pictured are #5, #10, and #18 15” cups on the temporary greens tunities.
greens that are now open for play during the grow-in were fun to We will keep you posted with our
with the new grass cultivar “Impe- play and we thank you for your progress on our website with pic-
rial Dwarf ”. This Bermuda “ultra- patience during that time. We are tures and explanations.
dwarf ” is capable of low mowing also evaluating grass cultivars for Happy Golfing!!!
heights and smooth ball roll. We tees, fairways, and roughs. Cel-
would like your opinion on the ebration, Bimini, and Latitude 36
quality and playability of this grass are the grasses we are focusing on.
as a possible selection for our up- Maintenance and playability are
key factors in our selection.

Share COUNTRYSIDENews Sept/Oct 2018
Your
Story Wellness News: 9 Countryside News

By: Mary Groesser, Director of Communications Fitness Center
Countrysiders are Fascinating! Renovation Update
We want to feature YOU in our upcoming newsletters!
Is your life story remarkable? Have you encountered excit- By: Tara Sparacio, Wellness Center Director
ing or different life experiences? Have you always felt that
your life story was unique? Do you have an unusual hobby As you may know the old Fitness Center is cur-
that you would like others to know about? Do you have rently under renovation. With the addition of two
a unique collection that you find captivating or do you therapy/multipurpose rooms and a new HVAC
simply want to share a positive story with others? If you system, the building’s interior is getting a face lift.
answered YES to any of the above, then we want to hear The men’s sauna and women’s lockers have been
about it! removed to make room for the additional private
Submit your article and photos to: [email protected] to space which will be used for Physical Therapy. New
be considered for our upcoming newsletters or call me at paint throughout and new flooring, with the ex-
239-353-1780 x 106. ception of the restrooms, will give the Fitness Cen-
ter an updated fresh look. We are currently wait-
ing on permits to complete the project. Keep your
eye out for more construction video updates in the
near future.

Financial Operations
year to date ending July 31, 2018
Amounts in Thousands & Rounded

Revenues Actual Budget
Maintenance Fees 3,357 3,357
Transfer Fees 63 64
Golf Operations 1,046 1,056
Food & Beverage 1,111 1,110
Wellness 35 11
Miscellaneous 45 37
TOTAL 5,657 5,635


Cost of Sales
Pro Shop Merchandise 161 147
Food & Beverage 477 460
TOTAL 638 607


Operating Expenses
General & Admin. 1,340 1,346
Golf Operations 516 523
Golf Course 1,052 1,093
Common Areas 352 420
Food & Beverage 1,286 1,179
Pool/Tennis/Range 139 140
Wellness 139 121
Miscellaneous 146 130
TOTAL 4,970 4,952

Net Operating Income/(Loss) 49 76

*results unaudited

WWW.COUNTRYSIDEGCC.NET

Countryside Golf & Country Club PRSRT STD
600 Countryside Drive
Naples, FL 34104 U.S. POSTAGE

PAID

Naples, FL

Permit No. 35

Seeking All
Countryside Veterans

Countryside Veterans. We would like to honor you in
our November issue! Please send the following items
in the order below to [email protected]:
1- Photo in uniform 3- Position held
2- Branch where you served 4- Years & place of service

NOTE: If you were included in last year’s Honor Our Veterans page, please
email or call Mary Groesser at 353-1780 x 106 to notify that you would
like to be included in this year’s issue. The deadline is October 15.

CDSoinuINenG&tryLDsEaidnSece Casual Dine & Dance 6:00-9:00 pm

DOUBLE DARE MANHATTAN Kinathrealoounkgee! SepCStoHH.IuNAO2nGPUt6rLPRyEYsSide OMAR BAKER

Sept. 7 COSNeNpEt.C1TI4ON Sept. 19 Sept. 28

CDSoinuINenG&tryLDsEaidnSece Halloween Dine & Dance

DOUBLE DARE BILL & LISA CoSHuINnAGtPrLyPEsYiSde Kinathrealoounkgee! TBA
HOUR
Oct. 5 Oct. 12 Oct. 27 Oct. 31
LOATcITtU. D2E4

More Events Posted Online: www.countrysidegcc.net