436 Index Peoplewatching, D. Morris 34, 46, 49 perception 4 Performance Appraisals, Bob Havard 84 personality 5, 26, 54 persuasive 9 Peters, Tom 282 phonetic code 53–4 photocopying 229, 232, 275 phrase 340–2, 379 physical objects (visual aids) 158–9 pictograms 312 pictorial charts 312–13 pie charts 311 pitch (of voice) 16, 19, 20 planning 8–10 being interviewed 85–93 giving a talk 137–52 interviews 70–2 letters 197–204 the message 8–10 reports 262–9 pleasantness 15, 20 population pyramid 309–10 postcards 286–7 post code 208 posture 3, 14, 20, 40–1, 96 predicate 340–1 Powerful Reports and Proposals, Patrick Forsyth 277 preparation 8–10 being interviewed 85–93 dictation 216 giving a talk 140–3 interviews 70–2 letters 197–204 reports 262–9 preface x, 257 prejudice 26, 81 prepositional idiom 378 prepositions 337, 376–9 printing 274–5 problem-solving 99, 110, 120 process of communication 1–10 productivity (of groups) 102, 106 projection (voice) 95 projector data 163–4 overhead 161–2 slide 164–5 pronouns 337, 368–76 pronunciation 18, 20 proof correction 272–4 proximity 3, 36–40, 109 Psychology of Interpersonal Behaviour, M. Argyle 49 public speaking 137–52 punctuation 380, 387–94 purpose of communication 6 of interview 68–9 of letters 198–204 of meetings 110 of message 6 of reading 174 of reports 245, 247–8, 262–5 of talk 142–3 pyramid of ideas 268 questionnaires designing 290–3 questions awkward 92–3 job/career 90–3 preparing for 90–3 types 74–81 Rae, Connie 45 Ragged Trousered Philanthropists, Robert Tressell 133 Read Faster, Recall More, G. Wainwright 180, 194 reader reaction 197–9 reading better 181–94 faster 171–80 Reading, Writing and Reasoning, G.J. Fairbairn and C. Winch 194 receiver 1, 5–6 recognition span 175 recruitment agencies 194 referees 231, 238 reference numbering 254–5 references letter 209 reports 258 reflecting back 27–8 regression 175 relaxation 13, 20 reply-paid postcards 286–7 reports 244–77 Essentials of a good report 246–7 format 249–55 purpose 247 structure 248–9 types 246 role functions 113–17 role (groups) 108, 110, 113–17 room layout 151–2 salutations 212–13, 279 Salovey, Peter 46 scanning 182–4 scattergrams 303–4
Index 437 schematic format 249–52 seating 109, 151 secretary’s duties 125 sectional headings (reports) 253–4 selection interviews 85–97 selective omission 317–18 self-expression 5 sentences 340–6 length 10 structure 340–4 topic 8, 185–6, Fig.13.1, 339 sequence deductive 7, 9 inductive 7, 9 logical 8 sequencing (questions) 81–2 funnel 81 inverted funnel 81 tunnel 81 Seymour, John 45 Shanahan, Eileen 103 signature 213, 279 signpost words 9, 187 signposts 44, 184, 186–8 silence 32 simple sentence 343, 349 sincerity 10, 13, 20, 35 situation 3, 6 size (group) 106–7 skeleton outline 9 skimming 184–9 slang 95 slide projector 164–5 smiling 53, 54, 96 smileys 283 Maugham, Somerset 359 space 36–40, 272 spacing 214–15 spam 288 spatial order 9 speaking 11–20 speed (speaking) 18–19, 20 being interviewed 95 reading 172–4 telephoning 54, 417 Speed Reading, Tony Buzan 180 spelling 402–3, 404–5 split infinitive 351 SQ3R reading 189–92 standard letters 218 standing orders 132–6 statistical data 296–319 statistical map 314 stationery sizes 207–8 status 36, 40 groups 108 Staying OK, A. Harris & T. Harris 49 stereotyping 4, 81 strokes 47 structure of letter 208–15 structure of a report 248–9, 255–9 Student’s Guide to Writing, John Peck & Martin Coyle 344, 386 style 279, 291, 406–7 style of address 209–11 subject (of a sentence) 340–1 subject-verb agreement 345–9 subjunctive 358 subordinate clauses 342 sub-vocalisation 176–7 Successful Presentation Skills, Andrew Bradbury 20, 152, 170, 329 summary 186, 258, 384, 288–9 Super Job Search: The Complete Manual for Job-Seekers & Career Changers 243 superlative adjectives 362 switchboard operators 55 symbols 330 synchronisation of speech 41 table of contents v, 257 tables 257, 300–1 talk (giving a) 137–52 task (of a group) 101 telephone 50–65 about a job 228 answering 58 controlling the conversation 57 difficult people 60 gathering information 57 listening 59, 61 making a call 56 messages 56, 60, 61, 64 mobile phone 62 operators 55 personality 54 verbal clues 52 voicemail 61–2 tenses 359–61 tension 54 terms of reference 247, 256, 262–5 territory 36 testimonial 229 text messaging 287 textual presentation 299–300 Thatcher, Margaret 139, 379 That’s Not What I Meant, Deborah Tannen 49 thesis sentence 265 time 32–4, 103 timing 151, 262 title page 256
titles 209–12 tone 7 voice 3, 13, 15, 19, 20, 31, 53 topic cards 150–1, 267 topic sentence 8, 185–6, Fig. 13.1, 339 topical order 9 touch 39 Transactional Analysis (TA) 46–7 transitive verbs 338–9 Ultimate CV Book, Martin Yate 243 Understanding Organisations, Charles Handy 118 unrelated participles 352, 354 Usage and Abusage, E. Partridge 386 Use your Head, Tony Buzan 180, 194 values 81, 107 verbal adjectives 352, 355 verbal nouns 355–7 verbal signals or signposts 186–8 verbs 337, 349–61 video camera 166 video conferencing 131–2 videos 166 video-tape 163–4, 166 visual aids 149–50, 153–70, 271, 298–9 visual communication 59 visualisation 176–7 visual literacy 319–20 visual presentation advantages 297 non-statistical data 319–29 principles 298–9 statistical data 296–319 visual signals 187 vocabulary 27, 177–8 vocal chords 15 vocal tension 16–17, 20 voice 15, 20 voicemail 61 volume 16, 20 whiteboard 155–6 Winston Churchill 43, 378 words 2 Working with Emotional Intelligence, Daniel Goleman 49 Write That Letter! Iain Maitland 218 Writing Effective E-mail, Nancy and Tom Flynn 294 writing 195–93 written communication advantages 196 disadvantages 196 You Just Don’t Understand, Deborah Tannen 49 438 Index