Utility Assistance Platform
Data driven, modern, secure and ready to power your LIHEAP program
Is Your LIHEAP Program Data-Driven?
Hancock Software for LIHEAP Only Hancock Software provides:
Hancock Cloud ü Instant LIHEAP Performance measure
State-wide reporting
centralized intake
system ü Easy integration with a centralized
database
ü Structured program-wide visibility for
program administrators, utilities,
community action agencies and third—
party evaluators.
ü Drive greater participation by managing
accurate information for heating and
cooling season applicants
Clients Apply Every Year, Online
Run a more secure, transparent and accurate
LIHEAP Program
Hancock Cloud – LIHEAP and WAP
Client Intake Benefit Processing & Security
Reporting
Applications Apply Online Fuel Gas & Electric SSA Soc Security
Import data Vendors Wood & Propane Verified Numbers verified
Duplicate Required Fields Meets Security
Check Flag Fraud Heat In Rent Password
Calculate Income Contracts Control Requirements
Custom
Fields Benefits Manage Payment to Fuel Password Policy
Clients Reapply Vendors
Mobile Roles
Ready Validate Performance Measures
State Approvals Payment reports Configurable
SSN Transparency
Change history
Client Questions
Drop Downs Reporting Payment transfers 2-Factor Authentication
All Fields
Connect to other Audit Trail
Reapply systems
Online
Import Utility data DHHS Reporting
CSBG Reporting
Ad-Hoc
Intake LIHEAP Cloud Payment to Fuel Vendors
Cloud
Benefit Determination
Program Template
Application Customize Reports
Benefit Matrix
Reporting made easy!
Empower staff with technology to analyze your program’s
effectiveness and drive changes in real time
LIHEAP Cloud Custom Fields, Tailored
for anything you track!
Hancock Program Template:
ü Tailor guided program templates
ü Create custom fields
ü Mark which fields you’d like required
ü Data validation
ü Customize drop-downs
ü Client Questionnaires
ü Custom reports & Pre Built Federal Reports
ü Easy LIHEAP Performance Measure
Tracking
ü Sync with any centralized state database
Intake Oversee Intake Workers Data Entry and Productivity
Intake Create fields and mark them as required
Intake Accurate Performance Measures Data Entry & Reporting
Control your own allocations, benefit matrix and contract
Benefits management
Check client eligibility against multiple allocations,
Benefits including LIHEAP Crisis and Utility Discount Programs
Benefits New, Modern LIHEAP Tracking System
Fuel Vendors Manage contracts and direct payments to Fuel Vendors
Fuel Vendors Transfer payment data to state payment systems
Hancock Cloud Portal v Set User profiles and privileges
v Create tailored Program Templates
v Manage measure implementation with
work orders, funding allocation, etc.
v Import additional proprietary or third party
client information
v Report on data across all projects
v Import/export data with third party tools via
the Hancock Data Exchange API
v Unlimited data storage, backup, and
managed security included as a modern
SaaS platform
Complete Benefit Payments Structured & Uniformed, with a
detailed Audit Trail
Budget Easily export
Change data
History
Audit Trail
Social Security Administration Tracking
SSA Tracking
Security v Set User profiles and privileges
v Create tailored Fields
v Manage intake worker data entry
v Import additional proprietary or third party
client information
v Report on data across all projects
v Import/export data with third party tools via
the Hancock Data Exchange API
v Unlimited data storage, backup, and
managed security included as a modern
SaaS platform
Hit the Target! Performance Measure
Reporting
Performance Measures reporting is one-click!
Challenges in the LIHEAP Program
1. Resources Spread Thin
-- How do you overcome persistent data requirements with limited funding and large volume?
2. Data Driven Results
-- How do you get beyond the everyday management and analyze your program outcomes?
3. Efficiency and Transparency
-- How do you ensure the application process is efficient and transparent?
Barriers to Performance Data Driven Results!
traLnascpkaoref ncy Uninformed about energy management
Tooremquainreymreepnotsrting
Reapplying is not easy Inadequate funding
Confupsroincgespsaiynmg ent
Time consuming data entry
Lack of awareness Competing priorities
Challenges Running Energy Assistance
Time Funding Transparency
Go Above and Beyond with Hancock
- Connect to existing state centralized
databases
- Better capture LIHEAP data
- Instant performance measures reporting
- Drive programming decisions in real time
- Analyze whether your programs are
effective or not
- Become more transparent in what you’re
doing
- Brand new, modern LIHEAP system
- Programs all over the county use Hancock
- Dedicated Support
- The most secure solution on the market
Empower field staff with technology and run a more data-
driven program.