BUSINESS RECORD
MANAGEMENT
THE
STRIVE
MAGAZINE
RECORD RECORD MANAGEMENT AS EFFECTIVE
MANAGEMENT CUSTOMER SERVICE IN BUSINESS
ORGANIZATION
MANAGEMENT IN
ACTION DISASTER OPERATION PLANNING &
RECOVERY
THE STRIVE MAGAZINE
T A B L E O F
Contents
01 BUSINESS RECORD MANAGEMENT
06 MANAGEMENT IN ACTION OF BUSINESS
RECORD MANAGEMENT
11 RECORD MANAGEMENT STRATEGIES FOR
EFFECTIVE CUSTOMER SERVICE IN
ORGANIZATION
16 DISASTER OPERATION PLANNING IN
BUSINESS RECORDS MANAGEMENT
21 DISASTER OPERATION RECOVERY IN
BUSINESS RECORDS MANAGEMENT
S T R I V E M A G A Z I N E . C O M
The Strive
EDITOR IN CHIEF Jasmine Sereni Edwin
MANAGING EDITOR Nurzana Irfazira Abady
EDITORIAL ASSISTANT Flora Elisa Libau
STYLE EDITOR Rebecca Riverlino Bunyom
FEATURES EDITOR Fathin Nur Syazrina
For more content and exclusive downloads, visit
www.thestrivecom
N O V 2 0 1 9 | T H E S T R I V E
EDITOR'S
LETTER
A news article discussed on business
record management that needed to be
achieve by every business. Keeping
records straight is not just good business
practice it is critical to maintaining a
productive, functioning company. Having a
proper record management system is the
foundation which supports business
intelligence and the ability to make data-
driven decisions which alter the bottom
line.
The strive magazine elaborate on how
effective record management could help
business doing well. Record organized
sets of procedures and techniques
designed to store, retrieve, manipulate,
analyze, and display information. Record
keeping systems are organized to support
the functions of creating, storing,
managing, and accessing record.
In this magazine it elaborate on the
function of record, management that
involved in record management, the
strategies for effective customer service
and disaster operation planning and
recover
EDITOR IN CHIEF
JASMINE SERENI EDWIN
2017574424
BACHELOR IN BUSINESS
ADMINISTRATION
(FINANCE)
MANAGING EDITOR
NURZANA IRFAZIRA ABADY
2017302245
BACHELOR IN BUSINESS
ADMINISTRATION
(FINANCE)
THE
STRIVE
EDITORIAL ASSISTANT
FLORA ELISA LIBAU
2017168881
BACHELOR IN BUSINESS
ASMINISTRATION (FINANCE)
STYLE EDITOR
REBECCA RIVERLINO
BUNYOM
2017199085
BACHELOR IN BUSINESS
ADMINISTRATION
(FINANCE)
FEATURES EDITOR
FATHIN NURSYAZRINA
2017961605
BACHELOR IN BUSINESS
ADMINISTRATION
(FINANCE)
1
Source from Google Image
B U S I N E S S
R E C O R D
M A N A G E M E N T
B y F l o r a E l i s a
Business Record
Management is a field of Flora Elisa Anak Libau
management responsibility
for the efficient and References :
systematic control of the
creation, maintainance, use i.
and disposition of bussiness https://searchcompliance.tech
records. target.com/definition/records-
Business Record
management
Management is a vital process
to achieve the efficiency and ii.
economy as well as to https://www.businesscreditfac
preserve the business ts.com/pdp.aspx?pg=faq-irs6
records.
BASED ON BEST PRACTICES AND 2
YEARS OF HELPING LEADING
AND Goals of
ORGANIZATIONS DEVELOP
EXECUTE RECORDS MANAGEMENT
PROGRAMS, CONSIDER THESE FOUR
GOALS: Records
1. PREVENT AND IMMEDIATELY
DETECT POLICY VIOLATIONS. Management
MAKE IT AS UNLIKELY AS POSSIBLE
FOR EMPLOYEES TO FAIL TO RETAIN,
PRESERVE AND ARCHIVE ALL
CONTENT YOUR ORGANIZATION F L O R A E L I S A
CREATES TO OPERATE ITS BUSINESS.
2. MITIGATE RISK WHEN VIOLATIONS
OCCUR.
HAVE SELF-REPORTING AND
INCIDENT-MANAGEMENT POLICIES IN
PLACE TO PROTECT YOUR
ORGANIZATION ACROSS ALL LEVELS.
3. MANAGE CONTENT FIRST, THE
MEDIUM SECOND.
INFORMATION TODAY HAS TO BE
MANAGED BASED ON CONTENT, NOT
MEDIUM; THIS CHANGES
EVERYTHING. WHILE TECHNOLOGY
HAS PERPETUATED SOME OF THE
RECORDS MANAGEMENT CHAOS IN
ORGANIZATIONS, IT CAN ALSO PLAY A
CRUCIAL ROLE IN MAKING IT WORK.
4. EDUCATE EMPLOYEES.
ENSURE COMPLIANCE AWARENESS SO
ALL EMPLOYEES UNDERSTAND THEIR
RECORDS MANAGEMENT ROLES AND
OBLIGATIONS, AND WHAT IS
EXPECTED FROM THEM ON AN Source from canva
ONGOING BASIS.
"The release date is just one day,
but the record is FOREVER"
3
TYPES OF BUSINESS RECORD
Source from Google Image
6. Insurance
1. Administrative
Used in daily operation of a Can be used by a policymaker
business organization to claimfor any damage or loss.
Example : Claims automobile,
expired policy, accidentand
2. Advertising fire.
Created in the process of
promotinggoods and 5. Executives
services to the customers. Used to explain about the
Example : Brochures, administration of the organization
Catalogs. and shows the information about the
organization.
Example : Policy statements,
speeches and publications.
3. Accounting and Fiscal 4. Corporate.
Used to demonstrate the The record show the background
process of financial inbusiness and condition.
organization Example : Example : Permit to do business,
Account receivable, Balance records of merger andCorporate
Sheets, Cheque. video
4
BENEFITS OF RECORD MANAGEMENT
Have you ever asked yourself the question “Is my business receiving all the
benefits of records management that it can?”No matter the size of your
business, keeping your records organised and accessible can have a dramatic
impact on your ability to function, grow, and stay ahead of your competition.
Record Retrieval.
The better you organised your business
information is the faster you will be able to
access it. One of the key benefits of records
management services is the fact that your
records can be labelled, tracked, and organised
more efficiently.
Legal Compliance
There are many laws and regulations governing
record keeping, making sure you comply with all of
them is not an easy task. Correctly implemented
records management and storage can benefit your
business.
Storage Space
The costs associated with keeping company documents are many. Among the more
obvious benefits of records management implementation, is a reduction in costs.
Not only can you reduce your storage space needs but you can also reduce your
expenditure on storage supplies and equipment.
Information Safety.
The importance and value of your business
records are often under-estimated until they are
lost due to disaster, theft, or negligence. Yet
another benefit of smart record management and
planning is the increased protection of your
information
5
FUNCTIONS OF BUSINESS
Record
2 . I D E N T I F Y
1 . V I E W
B U S I N E S S S O U R C E S
O F
P R O G R E S S R E C E I P T
by keeping a
you need this
records of information to
income,you can separate business
view the business's from your personal
financial health receipt and taxable
overtime. from non taxable
income
3 . P R E P A R E 4 . P R E P A R E
T A X F I N A N C I A L
R E T U R N S T A T E M E N T
these record must these statements
support the income can help you in
and expenses. dealing with your
generally,this is bank or creditors
the same records and help you manage
that you use to your business
prepare financial
statement
6
N O V 2 0 1 9 , T H E S T R I V E
MANAGEMENT IN ACTION
BUSINESS RECORDS MANAGEMENT
Management action is a BENEFIT OF MANAGEMENT IN
course of local action
that is reasonably open ACTION
to a manager to support
and correct A decision to take management action to achieve the early
situations of employee and prompt resolution of conduct and performance matters
conflict, poor has tangible benefits to the well-being of all employees
performance or
unacceptable behaviours involved, their managers and the workplace as a whole.
at the earliest possible These benefits include:
opportunity.
early opportunities for employees to self-correct and
Management action
should not be improve performance.
considered as
disciplinary by its prevention of future instances of conflict or poor
nature, but can be performance.
undertaken in
conjunction with, or
instead of, the avoiding unnecessary and protracted reviews or
imposition of a investigations into conflict matters.
disciplinary penalty in
conduct or performance increased engagement of employees in the process
through the intervention and support of a manager who
has a detailed knowledge of their employees and an
understanding of what supports will work best to assist.
7
B U S I N E S S R E C O R D M A N A G E M E N T
M A R K E T I N G M A N A G E M E N T
M A N A G E M E N T I N A C T I O N
Marketing is the process of communicating the value of a product or service to
customers. Marketing might sometimes be interpreted as the art of selling products or
services. The management process responsible for identifying, anticipating and
satisfying customer requirement profitability. The successful business organization is
one which sets out to discover what the customer wants and how to best provide it and
it can be achieved through “marketing research”.
M A R K E T I N G R E C O R D
M A N A G E M E N T
To successfully market records management
and command the best prices, you must
know your client’s needs, even if they do not.
sell management, not just storage. records
should be organized, indexed in a software
program, bar-coded for tracking, and
categorized for retention. once they have
been properly catalogued, clients will know
what they have and be able to easily locate
and request documents. State-of-the-art
features such as web access and digital
imaging can dramatically increase sales.
imagine how using these management tools
compares to simply storing hundreds or
thousands of boxes in a self-storage unit,
forcing the client to search through stacks of
files even when a file is found.
8
B U S I N E S S R E C O R D M A N A G E M E N T
P R O D U C T I O N M A N A G E M E N T
M A N A G E M E N T I N A C T I O N
PRODUCTION
Production management deals with The importance of production
converting raw materials into finished management to the business firm
goods or products. It brings together the to accomplishment of firm's
6M's i.e. men, money, machines, objective
materials, methods and markets to
satisfy the wants of the people. The main Production management helps the
objective of production management is business firm to achieve all its
to produce goods and services of the objectives. It produces product
right quality, right quantity, at the right which satisfy the customers' needs
tme and at minimum cost. It also tries to and wants. So, the firm will
improve the efficiency. An efficient increase its sales. This will help it
organisation can face competition to achieve its objectives.
effectively. Production management Reputation, goodwill and Image:
ensures full or optimum utilisation of Production management helps the
available production capacity. firm to satisfy its customers. This
increases the firm reputation,
goodwill and image. A good image
helps the firm to expand and grow.
Helps to introduce new products
Production management helps to
introduce new products in the
market. It conducts Research and
development (R&D). This helps the
firm to develop newer and better-
quality products. These products
are successful in the market
because they give full satisfaction
to the customers. Supports other
functional areas in an
organisation, such as marketing,
finance, and personnel.
9
B U S I N E S S R E C O R D M A N A G E M E N T
F I N A N C I A L M A N A G E M E N T
M A N A G E M E N T I N A C T I O N
Changing approaches to
Financial Management
R e c o r d m a n a g e r s n e e d t o s t a y
a b r e a s t o f c h a n g i n g t r e n d s i n
f i n a n c i a l m a n a g e m e n t . c h a n g e s t o
f i n a n c i a l m a n a g e m e n t p r o c e s s e s
w i l l i n e v i t a b l y a f f e c t t h e
i n f o r m a t i o n s y s t e m s n e e d e d t o
s u p p o r t t h e m a n d t h e r e c o r d s
g e n e r a t e d b y t h e m . e a c h c o u n t r y
w i l l h a v e d i f f e r e n t e x p e r i e n c e s
w i t h f i n a n c i a l m a n a g e m e n t , A s
t h e c o u n t r y ’ s o w n f i n a n c i a l
c i r c u m s t a n c e s a n d p o l i t i c a l a n d
c u l t u r a l f a c t o r s w i l l c r e a t e
d i f f e r e n t r e q u i r e m e n t s . T h e m o s t
s u c c e s s f u l s y s t e m s a r e t h o s e t h a t
THE VOLUME, SCOPE AND h a v e b e e n t a i l o r e d t o m e e t
COMPLEXITY OF FINANCIAL
RECORD s p e c i f i c c o u n t r y n e e d s .
Financial records are voluminous. The
records of financial transactions are one
of the largest categories of records
found in government.The benefit of
managing these records translates into
large savings in office space. Most of
these records need to be kept for
relatively short periods of time (often
only 6 or 7 years, depending upon the
relevant legislation), but during that
time they are vital for controlling fraud
and corruption. Records related to
financial policy are smaller in volume
compared to records of transactions,
but policy records are very important
for the process of developing and then
executing policies. These records can be
of considerable historical significance
and need to be identified by as having
archival value.
(Roper, 1999)
10
B U S I N E S S R E C O R D M A N A G E M E N T
P E R S O N N E L M A N A G E M E N T
M A N A G E M E N T I N A C T I O N
PERSONNEL OBJECTIVES
As the term indicates that it is
concerned with the personnel,
their interest, their motivation,
welfare, morale, satisfaction and
development. Its objective mainly
directed to personnel or people
keeping in mind that without
personnel’s effort, the organization
cannot achieve its goals
successfully. Its aim not only
having the personnel in required
number, but also to see that they
are properly utilised and retained
in the organization. The objective
of personnel management is to
obtain useful and competent
workers. It also motivates and help
the personnel for their maximum
contribution to the personnel
department or organization.
Documentation about an employment record
An employee's record of documentation is a Documentation of the employment
written account of his or her actions, relationship provides a written record that may
performance coaching incidents, witnessed be necessary to support such actions as
policy violations, disciplinary action, employee promotion, employee pay raises and
positive contributions, reward and disciplinary action including employment
recognition, failure to accomplish termination. Documentation about employees,
requirements and goals, performance when necessary, is generally both positive and
evaluation, and more. Maintaining these negative. It is factual, not judgmental. It
records allows the employer and employee describes events as they occur, not based on the
to preserve a written history of the beholder's opinions and thoughts about the
happenings and discussions that occurred event.
around a specific event. (Alami, 2015)
11
W H A T I S R E C O R D S
C U S T O M E R S E R V I C E
M A N A G E M E N T S Y S T E M S ?
S A T I S F I E D / D I S A T I S F I E D
Records Management System (RMS) is the Provision of the what customer
management of records for an expected the service or product,
organization throughout the records-life or
cycle. The activities in this management What customer asked for and
deliver the service efficiently , it’s
include the systematic and efficient to make sure:
control of the creation, maintenance and
destruction of the records along with the the customers are
business transactions associated with content,
loyal
them.
keep coming
RECORDS MANAGEMENT
STRATEGIES
FOR EFFECTIVE CUSTOMER SERVICES IN
ORGANIZATION
"With an effective records
management system its
allow your
team to access quickly the
information of customer,
therefore, the best
customer service approach
can be determined.."
Source from Canva.com
DIMENSION OF CUSTOMER
SERVICE
AUTHENCITY RESPONSIVENESS
Dependable Helpfulness
Accuracy Promptness
Performance
TANGIBLE COMPENTENCY
Physical facilities Qualification
Equipment Professional training
Personnel
Communication material Skills
COURTESY COMMUNICATION
Politeness Keep customer
Respect information
consideration Listen well to customer
Kindliness
EMPATHY ASSURANCE
Able to understand Guarantee and
others feeling and promise that we
experience make with customer
KEY TO CREATE Developed or hire information management
professionals
AN EFFECTIVE Create classification of scheme
Develop a metadata model
RECORDS
Leverage broad staff quality control
MANAGEMENT Ensure records management representation
Invite regular inputs
SYSTEM Create buy-in by engaging stakeholders and
invite on-going feedback
12
How records 13
management can
enhance customer
service?
U p g r a d e r e s p o n s e t i m e E f f e c t i v e r e t r i e v a l a n d
Ask who ever enjoy being put on hold? Most caller will d i s p o s a l o f r e c o r d s
be hang up as soon as possible. By having information
A well-arrangement of records management system
at your hand it will be fast in helps handling customers enables the systematic record retention as well as
inquiries. And that can only be possible if all the records
disposal.
are in order and up to date.
A c c e s s t o r e l e v e n t d a t a R e d u c e t h e c o s t o f
Companies also need the accurate and contemporary m a n a g i n g r e c o r d s
data. Enhanced responsiveness allows the company’s Records management is a cost-effective way to store
representatives to focus on resolving the issues. With data. With the lack of unnecessary records, time is
the relevant data available, decision can be made on the saved, efficiency is enhanced, and operating costs are
spot. reduced. Its helps you to improve your brand through
F a c i l i t a t e s b e t t e r d e c i s i o n improved customer service.
m a k i n g
I m p r o v e s t h e w o r k i n g
To make the right decision in time, companies need to
access the relevant data. Its very importance key aspect e n v i r o n m e n t
to remain ahead in the rivalry. But its not easy as you A good records management systems can minimizes
think since there is too many data involve. Indexing and labor requirements by helping in the
retrieval capabilities promote functions such as searching organization, retrieval, and distribution of records. To
and locating files promptly. Employees can spend more keep staff motivated can use an automated workflow.
time with customers to resolve or follow up any I m p r o v e s t h e w o r k i n g
complex issues proactively.
V a r i o u s i n t e g r a t i o n o p t i o n s e n v i r o n m e n t
Records management help in protect the importance,
Records management technology can be simply
confidential data by granting access only to authorized
incorporated with others applications that can make its
users.
become more passionate. Its very beneficial if having
customer relationship management or contact
management software tools to acquire every details
about clients, customer and more.
14
RECORDS AS A STRATEGIC
BUSINESS RESOURCES
BUSINESS SYSTEM ANALYSIS
The development of business activities analysis
involve identifying, defining and examining in
detail of the component in organization. Analysis
provides the core foundation for the development
of record keeping tools that contributes to
decisions on the creation, capture, control,
storage, disposal and access of records. Source from Canva.com
MANAGE RECORDS ACCORDING TO As a company by keeping a good records
retention is the best benefits towards the
REGULATORY REQUIIREMENT
company since its help in the security term. By
Help organization stay within the policies and
having poor records management system its
procedures of the country they are operating in
will exposes the companies in security risk. A
regarding the retention of information. Have 2
poor system of retention will prevent managers
regulation, which are national (National Archives
Act 2003, Official Secret Act 1972, Guidelines on from retrieving information needed to make
Managing Electronic Records in Unstructured, sound business decisions.
Structured and Wed environment, and Guidelines
on the Management & Preservation of Electronic
Effective Records Management
Mail, and the second one is International standard
(ISO 15487). 1. Complete inventory of all records
2. Determine who is going to manage the
TRAINING FOR RECORDS MANAGEMENT process and records
3. Develop a records retention and destruction
PROFESSIONAL
schedule
“Records are the memory of agencies’ activities,
4. Determine the best way to store and manage
the asset that must be managed systematically
so that it can be fully utilized. Records your records
management programmers can only be 5. Create and document proper procedures
effectively implemented with the training of the
6. Create a disaster recovery plan
qualified records managers.”
7. Training and implementation
8. Maintaining and auditing the program
Dato' Aliff Syukri
At the early age of every teenagers who was still
looking for the purpose of life, he was having fun
and working hard in making money. For 32 years
old young man he manage in making his business
become successful with his determination,
commitment, courage that transcends everything
else. Now with his empire "D’Herbs Holding (M)
Sdn. Bhd.’s" he become one of successful
"Terlajak Laris" businessman in Malaysia.
To become successful like him records management strategies is very
importance . With effective records management its help him in order of to
enhance customer service. But there also have challenges to provision of
quality customer service.
Challenge to Provision of
Quality Customer Service
caliber or records
offices
inadequate staff
lack of vital records
management tools
retention schedules
security & protection of
archives & records
inadequate & poor
storage space REFERENCES
lack of cooperation from 1. DATO’ ALIFF SYUKRI – THE EMPIRE OF
”TERLAJAK LARIS”. (2019). Retrieved from
customer consumerinfo.
2. Record keeping for small business. (n.d.).
3. Records Management System (RMS). (n.d.).
Retrieved from techopedia.
4. Yunus, D. P. (2004). THE CHALLENGES IN
THE TRAINING OF RECORDS
PROFESSIONALS.
Nurzana Irfazira Abady Alwi 15
P A G E 1 6
BUSINESS
CONTINUITY
PLAN BY JASMINE SERENI
DISASTER
Business continuity is defined as a
RECOVER
comprehensively managed effort to
PLANING
prioritize key business processes,
identify significant threat to normal
operation.
D i s a s t e r R e c o v e r y P l a n s h o u l d b e
p r e p a r e d b y t h e D i s a s t e r R e c o v e r y
It also include plan mitigation
C o m m i t t e e , w h i c h s h o u l d i n c l u d e
strategies to ensure effective and
r e p r e s e n t a t i v e s f r o m a l l c r i t i c a l
efficient organizational response to the
d e p a r t m e n t s .
challenges that surface during and
I t ’ s n o t j u s t c a t a s t r o p h i c e v e n t s
after a crisis.
s u c h a s h u r r i c a n e s , e a r t h q u a k e s
a n d t o r n a d o e s , i n c i d e n t s s u c h a s
This plan will ensure that the business
c y b e r - a t t a c k s , e q u i p m e n t f a i l u r e s
records are protected. To prevent a
a n d e v e n t e r r o r i s m t h a t c a n b e
disaster from damaging the business
c l a s s i f i e d a s d i s a s t e r s .
records, organization must first
C o m p a n i e s a n d o r g a n i z a t i o n s
recognize the potential disasters
p r e p a r e b y c r e a t i n g d i s a s t e r
examples, flood, thunderstorm, cyber-
r e c o v e r y p l a n s t h a t d e t a i l a c t i o n s
attack, deletion, and more.
t o t a k e a n d p r o c e s s e s t o f o l l o w t o
r e s u m e m i s s i o n - c r i t i c a l f u n c t i o n s
q u i c k l y a n d w i t h o u t m a j o r l o s s e s
i n r e v e n u e s o r b u s i n e s s .
D E C E M B E R 2 0 1 9
P A G E 1 7
WWW.RECOVERPLANNINGMAGAZINE.COM 12
The importance of disaster recover plan
From natural disaster to human
error to cyber criminals.
Companies should have plans in
place to get their systems back
online quickly.
Protecting data should be top
priority because it generate,
collect and store. Having disaster
recovery plan helps business to
avoid catastrophic data loss and
handled securely.
Often caused by human error
so we can take steps to reduce
it and ensure that recovery
time is fast and ensure that
employees are at the same page
when it comes to handling
disaster.
P A G E 1 8
Japan's top-notch
WWW.BUSINESSCONTINUITYMAGAZINE.COM
tsunami
preparation may
have prevented
worst
by Jasmine Sereni
Half a century of expertise in dealing with
disasters in Japan, where earthquake and
tsunamis are a way of life. Most the
casualties were drowned by the torrent
water that swept away everything in the
path.
However, the Japan had prepared a Disaster
Recovery Plan that ensure their business’
operation would not stop, even during
adverse situations. They had implemented
the steps to formulate the plan.
Thus, by developing recovery plan gives a
chance to consider how the business will get
back on track if they do experience a crisis.
This is also crucial because it will helps to get
respond effectively if an incident or crisis
affects the business. It aims to shorten your
recovery time and minimize lose.
Japan disaster: business "This plan takes us beyond
continuity and recover immediate recovery to the
next stage, full-scale
Their disasters recover plan are
excellent because of the construction." -Prime
existence of their Misnister Naoto Kan
great Recovery Team
Responsibilities
P A G E 1 9
Steps of Disaster Recovery
Planning
1. IDENTIFY TYPES OF RECORDS 4. IDENTIFY ALTERNATIVE
STORAGE FACILITIES
conduct s survey of records
management and maintain a Review existing storage
complete file list. facilities and identify if they are
secure and will reduce loss or
2. ESTABLISH VITAL RECORDS damage.
MANAGEMENT PROGRAM
Identify an alternative location
identify records needed to for storage of vital records
conduct business under computer backups.
emergency operating
conditions. 5. PLANNING, COMMUNICATION
AND PERSONNEL
identify records management
needed to perform or Determine who will be responsible
reconstruct the organization's for reviewing the disaster plan to
functions, protecting legal and ensure it is up to date with
financial rights of the contact details, etc.
organization, employees and Determine who will be responsible
people. to inform all staff when disaster
occurs.
3. IDENTIFY POSSIBLE RISK
6. REGULARLY TEST YOU PLAN
Building
infrastructure problems. Develop a short plan that contains
System problems, e.g: cyber many of details of the above and
attack, file corruption or develop step-by-step list of an
deletion. action for staff to follow in case
of disaster and circulate plan to
Monitoring effectiveness of risk every staff
management approach control.
P A G E 2 0
MEMBERS INVOLVE IN DISASTER
RECOVERY PLANNING
1. Team Leader - Handle overall
management of rescue
operationS.
2. Supervisor for Rescue
Team - Assemble, train,
and direct work crews
3. Coordinator of Support
Services - Assemble
supplies and equipment
4. Records Keeper - Inventory
control for damage records
Jasmine Sereni ak Edwin
REFERENCES
Japans Top Notch Tsunami Preparation (2011) Retrieved from The
Thomson Reuters Trust Principles
What is Disaster Recover Planning (Jan 2018) Retrieved from
NETWORK WORLD
How to Prepare and Implement a Disaster Recovery Plan (2019)
retrieved from UNIVERSITY OF MISSOURI SYSTEM
D E C E M B E R 2 0 1 9
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BY FATHIN NUR SYAZRINA
DISASTER RECOVERY
OPERATION
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DISASTER
RECOVERY
OPERATION
Disaster recovery operation requires There are 6 actions that need to be
proper operational and technical considered when disaster occur are;
support to reduce downtime and 1) Security and safety
guarantee that business activities 2) Stabilizing the environment
resume quickly as possibles, 3) Assessing the extent of the damage
whenever disaster occurs. There are to records and facilities
6 actions that need to be considered 4) Rehabilitating storage area and
when a disaster occur. This is to building
assure that a loss is minor and 5) Ongoing protection of the records
temporary. Also, help to restore the 6) Resumption of operation
business operation quickly.
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SIX ACTIONS TO BE
CONSIDERED IF DISASTER
HAPPEN
1 SECURITY AND SAFETY
-To ensure the safety of the individual
inside and security of the building.
- Use face masks and protective gloves. 4
-Review disasters areas for hidden REHABILITATING
hazard. STORAGE AREA AND
BUILDING
-Ensure all security system are
2 STABILIZING THE functioning properly.
-Ensure the environmental conditions
ENVIRONMENT are stabilized in all areas especially in
record storage areas.
- This step is to ensure that the
environment is stabil and under control.
- Such as use air conditioning systems, 5
fans and dehumudifiers to clear the air ONGOING PROTECTION
and keep it circulating. FOR RECORDS
-Complete all treatment to records
-Maintain a list of all records returned
3 ASSESSING THE EXTENT to the storage areas.
-Continue to monitor stack area and
OF DAMAGE record regularly.
- Compile the accident report.
- Consult with experts about the most 6
appropriate treatments for damaged RESUMPTION OF
records.
OPERATIONS
-Determine and analyze the cause
-Prepare an indicator report or briefing
notes.
-Take pracautions actions for the future.
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01 FLOODS
02
FIRES
03
04
STORM
. LANDSLIDE
.
TYPES OF DISASTER
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As a conclusion, it is very
crucial for an
organization either it is
public or private to know
how to manage their
record. This is to
maintain and preserve
their record so that no
one can steal or use
without their permission,
Record management also
important because it can
make the system runs
smoothly and efficiently.
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