ENRIQUEZ_JOHN_CV_

JOHN EDGARD C. ENRIQUEZ

Mobile Number : +971543736653
Email Address : [email protected]
Address : Al Bu Danig, Sharjah, UAE
Nationality : Filipino (Philippines)
Language : English, Tagalog
Visa Status : Visit Visa valid until May 18, 2018

OBJECTIVE
I am currently looking for a position where I can apply and utilize my knowledge and skills in work environment
efficiently for organizational growth

EDUCATIONAL ATTAINMENT
Bachelor of Science in Computer Engineering –Far Eastern University Institute of Technology
Manila, Philippines (2011 – 2016)
Authentication Certificate (Diploma and Transcript of Records)
Attested by UAE Ministry of Foreign Affairs

KEY STRENGTHS
Administration and Communication

 Able to handle work under pressure with organizational and leadership skills
 Good Verbal and Written Communication Skills for effective dialogue conversations
 Excellent interpersonal relationship within the organization and to external groups
 Hard-working Employee, Team Player and works well with others
 Very keen attention to details and with initiative to work with confidence
 Receiving and Answering Incoming calls in professional manner
 Manage daily, weekly and monthly assignments assign to perform
 Develop and maintain good filing system of general documents
 Deal with Customer complaints or issues with Customer Service Skills

Software and Technical Proficiencies
 Outstanding knowledge of using Microsoft Office (Word, Excel, Power point, Access, Publisher, and Visio)
 Excellent Computer typing skills and updating, maintaining records in Database System
 Knowledge of using Email Support Applications and Good Computer Skills
 Capable for assisting Technical Support for Computer Hardware Peripheral Devices like Printers, Keyboards, and
Monitors and Software Applications
 Hands on experience with Quality Assurance Testing with Test Cases for Customer’s Website and HRIS
 Hands on experience with 2D and 3D Layout Designing
 Hands on experience on Photography and Videography with editing skills for Photo, Video and Music Materials

WORK EXPERIENCE

Iconnect Global Communications Inc., Quezon City, Philippines November 2015 – November 2016

Team Leader – MediCare and Educational Assistance (Non – Voice Sales Department)

 Supervise Agent’s Work Performance and Train to navigate graphical user interface modules

 Implements training and call flow programs and records successful transaction deals

 Calling prospective American Citizen customers randomly around North-Eastern States of America

 Identifying, updating and confirmation of customer’s personal detail records

 Offering Educational Assistance Service for qualified customers who are willing to pursue education

 Offering MediCare Assistance Service for ages 65 years and up who wants to improve their Health Card

Outbound Sales Representative – US Mid – Atlantic Basement Waterproofing Sales Department
 Calling prospective American Citizen Homeowners randomly around North – Eastern States of America
 Identifying basement problems such as Molds and Mildews, Wall Foundation Cracks and Water Leaks
 Updating and Confirmation of customer’s personal details into the database as required
 Scheduling qualified homeowners and decision makers for basement inspection service to confirm the transaction
deals

IT Support Assistant and Quality Assurance Test Lead – IT Operations Department
 Hardware Troubleshooting and Maintenance
 Monitors Network Performance and Creates Audio Visual Presentations
 Installation, Implementation and Assisting Employees with Computer Hardware End Peripheral Devices such as
monitors, keyboard, mouse and printers and Graphical User Interface Softwares
 Testing Customer Online Ordering System and HRIS for the Organization
 Quality Assurance Test for Online Ordering and HRIS website with Flow Chart and Data Flow Documentation