Streamlining the Development Review Process

Streamlining the
Review Process

Aaron
Project

e Development
s

Busch
t Processing Manager

Roseville’s Develo

opment Process

What inexperienced “

“developers” see…

Are We

e There Yet?

What experience
developers see…

EXPEC

ed
…

CT DELAYS

… and feel!



What developer

Streamlined Rev

Application Submittal

rs want!

view Process

Permit

Roseville’s Res

We needed to make

• Why do we need im
• How do we make th
• What kind of impro

sponse

some changes!

mprovements?
hose improvements?
ovements can we make?

Roseville’s Resp

Why?

• Improved Customer Serv

– Developers; businesses;
and, residents have choice

– Meet the needs of the
development community
(time is money!)

• Better for Business

– Business attraction, expan
and retention

– Increased revenues for
the community

ponse

vice

es!

nsion,

Roseville’s Res

Why?

• Improved Production
Organization

– Doing more with less
– Working smarter

sponse

n/Efficiency within the

s

Roseville’s Res

How?

City Council created a visio

development approval proc

• Create a new ombudsma
private development pro

• Make new process impro
“business friendly”

• Construct a new Permit C
development activities.

sponse

on to improve the
cess.
an position to facilitate
ojects.
ovements to make it more

Center for most

Roseville’s Resp

How?

• Met with our custome
working and what was

– Identified their needs
– Identified areas where

• Met with our staff wit
to get their views.

ponse

ers to learn what was
s not.

e they could help us

thin the Organization

Roseville’s Res

How?

• Developed new Perm

– Provide a single poin
(versus five separate

sponse

mit Center.

nt of contact
locations)

Before the Permi

• City staff located at
• Results:

– Inefficient Develop
– Frustrated Custome

• Delays
• Poor Communicatio
• Required customers

to various locations

it Center…

t 5 different locations.

pment Review Process
ers

on
s to travel
s

Permit Center Vi

• Creation of New Cent

– Representation from K

• Building, Engineering &

• Streamlined & Conve

– More Efficient & Tim
– User-Friendly Compu

ision

tralized Facility

Key Departments

& Planning

enient Services

mely Processing of Permits
uterized Land Use Info

Roseville’s Res

What?

Improvements to the En

Improvements to the Pl

sponse

ntitlement process
lan Check process

Entitlements

• Use of Specific Plans
Agreements – Riversi

– Completed Environm

• Phase I
• Historical Survey

– Administrative Design
– Parking credits and re
– Affordable Housing E
– Development Prototyp

s and Development
ide Specific Plan

mental Review

n Review
educed requirement
Exemption
pes

Entitlements

• Pre- approved develo
• Encourage reinvestme

• Certainty of project
• Time Savings
• Fee Reduction
• Designed for the Mark

opment Plans
ent through creating a:

ket

Pre-approved Site

Plans

Pre-approved Build

ding Types

Plan Check Imp

provements

Plan Check Imp

provements

Permits Plus Pl

lan Check

Quick Check St

tatus Report

Web Self Help

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