BABOK V3

Summary of Changes from BABOK® Guide v 2.0 Complimentary IIBA® Member Copy. Not for Distribution or Resale.

• Business Case
• Business Model Canvas
• Collaborative Games
• Concept Modelling
• Data Mining
• Decision Modelling
• Financial Analysis
• Mind Mapping
• Prioritization
• Process Analysis
• Roles and Permissions Matrix
• Stakeholder List, Map, or Personas

Perspectives (NEW)

Perspectives are used within business analysis work to provide focus to tasks and
techniques specific to the context of the initiative.
Most initiatives are likely to engage one or more perspectives. The perspectives
included in the BABOK® Guide are:
• Agile,
• Business Intelligence,
• Information Technology,
• Business Architecture, and
• Business Process Management.
These perspectives do not presume to represent all the possible perspectives from
which business analysis is practiced. The perspectives discussed in the BABOK®
Guide represent some of the more common views of business analysis at the time
of writing.
Perspectives are not mutually exclusive, in that a given initiative might employ
more than one perspective.

491

Complimentary IIBA® Member Copy. Not for Distribution or Resale.

Summary of Changes from BABOK® Guide v 2.0
492

Index

A Acceptance and Evaluation Criteria 217 Analyze Complimentary IIBA® Member Copy. Not for Distribution or Resale.
Access to Information, Improve 154 Current State 100, 103

Adaptability 197 Performance Measures 164, 170
Adaptability and flexibility 376 Potential Value and Recommend
Adaptive 400 Solution 134, 157
Agile Extension to the BABOK 368, 370,
372, 375, 376, 377 Approve Requirements 76, 95
Agile Perspective 368
Agile Team Leader 372 Architecture

Business 408
Requirements 134, 148
Solution 385

Alternatives, Define 262 Assess

Analytical Thinking and Problem Enterprise Limitations 164, 177
Solving 188 Requirements Changes 76, 91

Analytics, Prescriptive 386 Risks 100, 120

Solution Limitations 164, 173

Assumptions, Risks, and Constraints 235

Avoid Waste 184

B Backlog Management 220 Business Acumen 199
Balanced Scorecard 223 Business Analysis Core Concept

Behavioural Characteristics 194 Model™ 11, 12, 22, 54, 76, 101, 134,
Benchmarking and Market Analysis 226 164
Brainstorming 227
Business Analysis Information,
Communicate 54, 67

493

Index

Complimentary IIBA® Member Copy. Not for Distribution or Resale. Business Analysis Key Concepts 3, 11 Business Knowledge Models 267
Business Analysis Performance Business Model Canvas 236
Assessment 29 Business Outcomes 284
Business Analysis Performance Business Policies 29
Improvements, Identify 22, 47 Business Process 284
Business Analysis Planning and Monitoring 4 Business Process Coverage 384
Business Analysis Planning Business Process Management
and Monitoring 21 Perspective 424
Business Analysis Tools and Technology 213 Business Process Model and Notation
Business Analytics Requirements 385 (BPMN) 319
Business Architecture Perspective 408 Business Process Re-engineering 426
Business Capability Analysis 230 Business Requirements 16
Business Cases 29, 234 Business Rules Analysis 240
Business Intelligence Perspective 381 Business Unit 284
Business Knowledge 199

C Capabilities, Identify 154, 184 Component, Solution 284
Capability 138 Concept Modelling 245

Cause-Effect diagrams 285 Conceptual Data Model 256

Change 22, 55, 77, 101, 135, 165 Conceptual Thinking 192

Change Strategy, Define 100, 124 Conduct Elicitation 54, 61

Collaboration Confirm Elicitation Results 54, 65

Communication 376 Conflict Resolution 210
Games 243 Constraints 235
Group 70 Constraints on the Solution 160
Knowledge Management Tools 212 Context 22, 55, 77, 101, 135, 165
Manage Stakeholders 54, 71 Continuous improvement 376
Cost and time estimates 39
Collaboration and Knowledge Management
Tools 212

Collaborative Games 243 Creative Thinking 188

Collection, Data 335 Credible 298

Communicate Business Analysis Current State, Analyze 100, 103
Information 54, 67

Communication

Skills 203
Tools 212
Tools and Technology 215
Verbal 204
Written 205

Communication and Collaboration 376

Communication, Non-Verbal 205

Component diagram 285

494

Index Data Decision Trees 285 Complimentary IIBA® Member Copy. Not for Distribution or Resale.
Decisions 267, 285
D Collection 335 Decomposition, Functional 283
Conceptual Model 256 Define
E Dictionary 247
F Flow Diagrams 250, 319, 391 Alternatives 262
Mining 253 Change Strategy 100, 124
Modelling 256 Design Options 152
Structured 387 Future State 100, 110
Unstructured 387 Problem Statement 262
Requirements Architecture 134, 148
Data Dictionary 385 Solution Options 134
Demand-driven 387
Data Model Dependencies 88
Dependencies between Requirements 160
Logical 257 Descriptive Analytics 386
Physical 257 Designing 284, 424
Diagrams
Data Models Data Flow 250, 319, 391
Use Case 285
Logical 391 Dictionary, Data 247, 385
Physical 391 Discovery, Substantial 426
Document Analysis 30, 269
Decision Documentation, Informal 69
Domain Subject Matter Expert 17
Analysis 261
Criteria 262 Ethics 194
Model and Notation 285 Evaluate Alternatives 262
Modelling 265 Evaluation, Solution 5, 163
Models 384, 391 Execution and Monitoring 424
Expected Benefits 276
Decision Making 189 Experimentation 403
Experiments 61
Decision Nodes 263 Expert Judgment 29, 273
External Stakeholders 372
Decision Point 319
Financial Analysis 274
Efficiencies, Increase 154 Financial Analysis and Value Assessment 235
Elements 158 Flexibility and adaptability 376
Elicitation and Collaboration 4, 53 Flow diagrams 285
Elicitation, Prepare for 54, 56 Flowcharts 319
Eliminate Redundancy 184
End User 17
Escalation Matrix 295
Estimating and Forecasting 284
Estimation 271

Facilitation 207
Facilitator 364
Feasibility 235
Feasible 143
Financial 238

495

Index

Focus Groups 279 Frequency 168
Forecasting and Estimating 284
Form Study Prototype 324 Functional
Formal Documentation 69
Formal Walkthrough 327 Decomposition 283
Prototype 325
Requirements 16

Future State, Define 100, 110

G Glossary 286 Guide 416
I Group Collaboration 70

Complimentary IIBA® Member Copy. Not for Distribution or Resale. K IDEF 319 Informal Walkthrough 327
L Identify Additional Capabilities 154, 184 Information Technology Perspective 394
M Identify Business Analysis Performance Information, Improve Access to 154
Improvements 22, 47 Input, Guide, Output, Enabler (IGOE)
IGOE 319 Diagrams 319
Impact, Solution 394 Inputs 142, 157
Implementation Subject Matter Expert 17 Integrated DEFinition (IDEF) notation 319
Implementation Team 428 Interaction Skills 207
Improve Access to Information 154 Interface Analysis 287
Increase Efficiencies 154 Interview 290
Industry Knowledge 200 Interview, Unstructured 290
Industry Structure 107 Interviews 290
Influencing and Leadership 208 Investigation 402
Informal Documentation 69 Item Tracking 294

Key Concepts 4 Kinesthetic 190
Key Performance Indicators 297 Knowledge, Industry 200
Key Terms 11, 14 KPIs 297

Leadership and Influencing 208 Localization 303
Learning 190 Logical Data Model 257, 385
Lessons Learned 296 Logical Data Models 391
Listening 206

Maintain Requirements 76, 83 Matrices 138
Maintainability 303 Matrix Model 310
Manage Stakeholder Collaboration 54, 71 Measure Solution Performance 164, 166
Management, Risk Analysis 329
Market-oriented 309

496

Index Measures Model
Qualitative 168
N Quantitative 168 Conceptual 256
O Logical Data 385
P Measuring and Managing 284
Methodology Knowledge 202 Modelling 348
Metrics and Key Performance Indicators
(KPIs) 297 Conceptual 245
Mind Mapping 299 Data 256
Mind Maps 285 Decision 265
Mining, Data 253 Process 318
Scope 338
Workflow 325

Models, Decision 384, 391

Monitoring and Execution 424

Need 22, 55, 77, 101, 135, 165 Non-Functional Requirements 16 Complimentary IIBA® Member Copy. Not for Distribution or Resale.
Negotiation and Conflict Resolution 210 Non-Functional Requirements Analysis 302
Net Benefits 276 Non-Verbal Communication 205

Observation 305 Options, Define 152
Office Productivity Tools and
Technology 212 Organization
Onion Diagram 345
Operational improvement, Facilitate 395 History 273
Operational Releases 163 Knowledge 201
Operational Support 18
Opportunity Cost 185 Organization and Time Management 196
Optimization 284
Optimizing 424 Organizational

Change 184
Maturity 394
Modelling 308
Support 49
Unit 310

Paper Prototyping 325 Physical Data Models 391
Parametric Estimation 272 Pilot or Beta releases 163
Performance Assessment, Business Plan Business Analysis
Analysis 29
Performance Efficiency 303 Approach 21, 24
Performance Improvement, Business Governance 21, 37
Analysis 22, 47 Information Management 21, 42
Performance Measures, Analyze 164, 170 Plan Stakeholder Engagement 21, 31
Personal Accountability 195 Policy Compliance 89
Perspectives 367 Political and Regulatory Environment 107
PERT 272 Potential Value and Recommend Solution,
Physical Data Model 257 Analyze 134, 157
Predictive 254, 400

497

Complimentary IIBA® Member Copy. Not for Distribution or Resale. Predictive Analytics 386 Index
Prepare for Elicitation 54, 56
Prescriptive Analytics 386 Process Modeller 429
Presentation Programs 212 Process Modelling 318
Presentation Software 212 Process Owner 428
Presentations 69 Process Participants 428
Prioritization 311 Productivity Tools and Technology 212
Prioritize Requirements 76, 86 Project Manager 18, 428
Prioritized 143 Proof of Concept 324
Priority 39, 45, 294 Proof of Principle 324
Proactive Analysis 335 Proofs of Concept 163
Problem Solving 191 Prototype
Problem Statement Definition 335
Problem Statement, Define 262 Functional 324, 325
Process Analysis 314 Usability 325
Process Analyst/Designer 429 Visual 325
Process Architect 428 Prototypes 163
Process Benchmarking 426 Evolutionary 324
Throw-away 324
Prototyping 323, 325
Prototyping, Paper 325

Q Qualitative Measures 168 Quantitative Measures 168
Quality of service requirements 16 Questionnaire 350
Quantifiable 298

R Reactive Analysis 335 Review

Recommend Actions to Increase Solution Single Issue 327

Value 164, 182 Technical 327

Regulator 18, 428 Reviews 326

Regulatory and Political Environment 107 Risk 88

Regulatory Compliance 89 Risk Analysis and Management 329

Requirements Analysis and Design Risk-aversion 122
Definition 5, 133 Risks 39, 46, 235

Requirements and Designs 11, 19 Risk-seeking 122

Requirements Architecture, Define 134, 148 Roles and Permissions Matrix 333

Requirements Classification Schema 11, 16 ROM 272

Requirements Life Cycle Management 4, 75 Root Cause Analysis 335

Requirements, Functional 16 Rough Order of Magnitude (ROM) 272

S Scalability 303 Scenarios 356
Scenario driven 408 Scope Modelling 338

498

Index Scope of Change 338 Stakeholder List, Map, or Personas 344 Complimentary IIBA® Member Copy. Not for Distribution or Resale.
Scope of Control 338 Stakeholder Map 344
T Scope of Need 338 Stakeholder Matrix 345
Scope of Solution 338 Stakeholder Personas 344
Separation of Concerns 408 Stakeholder Requirements 16
Sequence Diagrams 341 Stakeholders, External 372
Service Level Agreements 303 State 348
Simulation 325 State Modelling 348
Simulations 403 State Transition Diagrams 285
Single Issue Review 327 Storyboarding 325
SIPOC 319 Strategy Analysis 4, 99
Solution 22, 55, 77, 101, 135, 165 Structured 290
Solution Architecture 385 Structured Data 387
Solution Component 284 Structured Interview 290
Solution Evaluation 5, 163 Subject Matter Expert
Solution Impact 394
Solution Knowledge 202 Domain 17
Solution Options, Define 134 Implementation 17
Solution Requirements 16 Substantial Discovery 426
Solution Value, Recommend Actions to Sunk Cost 185
Increase 164, 182 Supplier 18
Specify and Model Requirements 134, 136 Supplier-Consumer 340
Sponsor 18, 364 Suppliers 107
Stakeholder 22, 55, 77, 101, 135, 165 Supply-driven 387
Stakeholder Engagement Approach 29 Survey 350
Stakeholder Engagement Plan 21, 31 Survey or Questionnaire 350
Stakeholder List 344 SWOT Analysis 353
Systems Thinking 191

Teaching 210 Timeliness 49
Team Implementation 428 Timing 168
Team Review 327 Tools and Technology 211
Teamwork 209 Tools and Technology, Productivity 212
Technical Review 327 Total Annual benefits 276
Testable 143 Total Costs 276
Tester 19 Trace Requirements 76, 79
Thinking, Visual 193 Transformation Rules 385
Time Management and Organization 196 Transition Requirements 16
Time Sensitivity 88 Tree Diagrams 285
Timelines 281 Trustworthiness 195

499

Index

Trustworthy 298 Trustworthy and Credible 298

U Unstructured Data 387 Use Case Diagrams 285
V Unstructured Interview 290 Use Cases 356
Usability 303 Use Cases and Scenarios 356
W Usability Prototype 325 User Stories 359

Complimentary IIBA® Member Copy. Not for Distribution or Resale. Validate Requirements 134, 144 Verbal Communication 204
Value 22, 55, 77, 101, 135, 165 Verify Requirements 134, 141
Value Assessment and Financial Analysis 235 Visual 190
Value Stream Analysis 319 Visual Prototype 325
Value Stream Mapping 319 Visual Thinking 193
Vendor Assessment 361 VSM 319

Walkthrough, Informal 327
Word Processing Programs 212
Workflow Modelling 325
Workshops 363
Written Communication 205

500



Complimentary IIBA® Member Copy. Not for Distribution or Resale. About IIBA® IIBA Certifications

International Institute of Business Analysis™ (IIBA® ) is the IIBA certifications are the globally recognized standard for
independent non-profit professional association formed in 2003 business analysis.
to serve the growing field of business analysis.
Many certifications in the business analysis space cover the core
As the voice of the business analysis community, IIBA supports skills of requirements engineering and management, but IIBA
the recognition of the profession, and works to maintain certifications go beyond those basics to deliver unique value.
standards for the practice and certification. Through a global
network, IIBA connects Members, Chapters, Corporations and IIBA programs address the need for business analysis
Partners around the world to advance the business analysis professionals to link strategy to execution, ensure long-term
profession by uniting a community of professionals to create benefits are realized from a change, and integrate innovation
better business outcomes. and process improvement with technology change. This means
that professionals certified by IIBA are able to contribute to the
For individuals working in a broad range of roles – business success of the entire business, not just help a project deliver on
analysis, systems analysis, requirements analysis, project time, on scope, and on budget.
management, consulting, process improvement and more –
IIBA provides the resources to help you enhance your career and IIBA certification offers many benefits, including:
advance your career path.
• Establishment and implementation of best practices in
As an IIBA Member, business analysis professionals gain business analysis by individuals acknowledged as
extensive access to insight, knowledge and support. IIBA can knowledgeable and skilled.
help you create a professional career path through the ability to
grow a variety of skills. Member benefits include: • More reliable, higher quality results produced with
increased efficiency and consistency.
• Access to essential tools and knowledge, including
webinars, quick tips, best practices, online library and • Recognition as a business analysis professional to
newsletters. colleagues, clients and business stakeholders.

• Connections to a global network of learning and • Professional development and recognition for
collaboration. experienced business analysis professionals.

• Opportunity to engage a community of professionals • Demonstrated commitment to the field of business
and grow at a local level through your IIBA Chapter. analysis, which is increasingly recognized as vital to all
areas of business.
• Support in achieving success, recognition and
opportunity in your career.

• Free access to PDF and eBook editions of the BABOK®
Guide.

• Discounted fee for IIBA certification exam.

You can gain even greater value through participation in your
local IIBA Chapter. By joining a Chapter, you can also access
additional tools and resources and you will have the opportunity
to participate in events, study groups and general interest
groups.

To become an IIBA member, visit iiba.org/Membership. To find
your local Chapter, visit iiba.org/Chapter.

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A Guide to the Business Analysis Body of Knowledge ®
(BABOK® Guide)

BABOK ® Guide

BABOK ® Guide