Amirul Hafiez Bin Azhar

ASSIGNMENT OF INDUSTRIALTRAINING PROJECT
CERTIFICATE OF PROPERTY MANAGEMENT
SESSION 2018/2019

STUDENT NAME : AMIRUL HAFIEZ BIN
AZHAR

MATRIX CARD NUMBER : SPGT-11-18-002

IC NUMBER : 001029-13-0525

SUPERVISOR’S INSPEN : MADAM SOLEHA BINTI
SUPERVISOR’ NAME HASHIM

: TUAN HAJI NORMAN BIN
PUTIT

Table of content CONTENT PAGES
NO. Acknowledgment 1
1.0 2
3
2.0 Introduction about company 4
5
3.0 The meaning of Property Management 6
7
4.0 Structure of organization 8-9
10
4.1 Structure of organization for PHP
11-12
4.2 Properties managed by PHP 13
5.0 Job and Responsibilities for Property Manager 14

5.1 Job and Responsibilities in Pengurusan Harta Pelita 15-18

6.0 Type of maintenance

6.1 Maintenance carried out at Wisma Satok

7.0 Comment

8.0 Conclusion

9.0 Appendices

1.0 ACKNOWLEDGMENT
First of all, I am grateful to Allah S.W.T because of His grace and His consent, I have

successfully completed this industry training. I am happy that this training started well and
ended up perfectly. Then I would like to express my sincere gratitude to everyone who
contributed towards preparing and making this study successfully. To prepare this internship
report considerable thinking and information input from various sources were involved.

I would like to express my sincere and immense gratitude to my internship supervisor
Madam Soleha. I am deeply indebted to her whole hearted supervision to me during the
internship period. Her valuable lesson suggestion and guideline helped me a lot to prepare the
report in a well-organized manner.

And I would like to thank to Pengurusan Harta Pelita Sdn. Bhd. (PHP) for giving me
the opportunity to do my internship in their company. The experience and knowledge gained
after I started my internship in PHP and the staff helped me a lot to understand all about
property management. I would like to give a big thank you to Tuan Haji Norman Putit
(Senior Manager / Supervisor) for helping for the past 4 months.

This training is a requirement for every student of Institute Penilaian Negara
(INSPEN), JPPH before being eligible to be considered for the award. Industrial training is
part of the course that all students should do their best when doing any work.

The real purpose of this industrial training is to provide graduates who are willing and
high able to cope with their academic or non-academic career with the spirit of high
professionalism. With the publication of this report, it is hoped that it will serve as a source of
reference for students seeking the desired information to enhance their knowledge.

At the end of industrial training, students are expected to achieve the objective and
understand the knowledge that is learned in their company about property management,
valuation or estate agent.

1

2.0 INTRODUCTION ABOUT COMPANY

Figure 1.0.PENGURUSAN HARTA PELITA SDN. BHD. (PHP)
Pengurusan Harta Pelita Sdn. Bhd. or also known as PHP is a subsidiary company. It is
located at level 4 Wisma Satok. PHP is wholly owned subsidiary of LCDA Holdings Sdn
Bhd (formerly known as Pelita Holdings Sdn Bhd). LCDA Holdings Sdn Bhd was
established on 21st September 1984. The license of Pengurusan Harta Pelita Sdn. Bhd (PHP)
is registered under the security services (Kementerian Dalam Negeri). LCDA Holdings Sdn
Bhd core business activities include urban and Property Development, Plantation
Development and Projek Rakyat. LCDA Holdings Sdn. Bhd has subsidiaries and associates
companies with group assets worth over RM 1.6 billion. After more than 30 years in
business, LCDA Holdings Sdn. Bhd aims not only to be the catalyst of growth and
development but also the catalyst of change.

LCDA has contributed significantly towards land development in the state. LCDA has
teamed up with the private sector to synergize both property and plantation development in
the state by mobilizing the financial resources, capital and management expertise of the
private sector in the joint development of projects which are geared towards generating
economic development and wealth for the state and its people.

LCDA has contributed in adding new landmarks in Kuching City and other major
towns for both residential and commercial complexes and urbanization of the rural areas and
improvement of the existing small towns. As a catalyst, it spearheads the development of
growth centre in the State, renewing old towns and establishing new township to provide and
improve basic amenities and infrastructures for the benefits of rural as well as urban
populance.

2

3.0 PROPERTY MANAGEMENT
Property management is the operation, control and oversight of Real Estate

Management indicates a need to be cared for monitored and accountability given for its
useful life and condition. This is much akin to role of management in any business.

Property management is also the management of personal property, equipment,
tooling and physical capital assets that are acquired and used to build, repair and maintain end
item deliverable. Property management involves the processes, systems and manpower
required to manage the life cycle of all acquired property as defined above including
acquisition, control, accountability, responsibility, maintenance, utilization and disposition.

For example, an owner of a single family may engage the services of a property
management company. The company will then advertise the rental property, handle tenant
inquiries, screen applicants, select suitable candidates, draw up a lease agreement, conduct a
move in inspection, move the tenants into the property and collect rental income. The
company will then coordinate any maintenance issues, supply the owners with financial
statements and any relevant information regarding property.

There are many facets to this profession, including managing the accounts and
finances of the real estate properties, and participating in or initiating litigation is at times
considered a separate function, set aside for trained attorneys. Although a person will be
responsible for this in his/her job description, there may be an attorney working under a
property manager. Special attention is given to landlord/tenant law and most commonly
evictions, non-payment, harassment, reduction of pre-arranged services, and public nuisance
are legal subjects that gain the most amount of attention from property manager. Therefore, it
is a necessity that a property manager be current with applicable, county, state and Federal
Fair Housing laws and practices.

3

4.0STRUCTURE OF ORGANIZATION
The Board of Directors for LCDA Holdings is they have a Chief Executive Officer

(CEO), one Secretary and five Directors. Pengurusan Harta Pelita Sdn. Bhd. (PHP) is under
the management OF Datu Sajeli Kipli.

Chairman
Datu Sajeli Kipli

Secretary
Pn. Khuzaimah Suut

Director Director Director Director Director
Pn. Monaliza Zaidel En. Kamri Ramlee
En. Wan Abu Bakar Pn Haizawati En. Allan Micheal
Wan Hamid Fadillah Hamzah Rimong

Figure 2.0.STRUCTURE OF ORGANIZATION PENGURUSAN HARTA
PELITA SDN BHD (PHP)

There are several positions that Pengurusan Harta Pelita Sdn. Bhd. has. The positions
are Senior Manager (1), Personal Assisstant (1), Executive (8), Junior Executive (2) , Senior
Technician (2), Technician (17), Management Assistant 6), Junior Management (3), Parking
Attendant (5) and Security (10). There are a total of 60 peoples that are working under
Pengurusan Harta Pelita Sdn. Bhd. (PHP). Kuching and Kapit have one Junior Executive that
are monitoring the site. Every once in a month, Junior executive will visit the site. The sites
are Wisma Satok, Saujana, Medan Pelita, LCDA Tower, Masjid, Betong, Kapit and Mukah.
Every site has their very own technician and handyman. Cleaners are also been provided to
every site that is being managed by Pengurusan Harta Pelita Sdn. Bhd. (PHP).

4

4.1 STRUCTURE OF ORGANIZATION FOR PENGURUSAN HARTA PELITA SDN.
BHD

Senior Manager
Tuan Haji Norman Putit

PPeerrssoonnaall AAssssiissttaanntt
HHaajajahhJJuammaayyaahhSSuubbeett

Marketing Unit Maintenance Unit FFiinnaannccee &&AAdd..
UUnniitt
Executive Collection Unit
 PuanHazrina Ilyas.
 En. Shimon Belenko Executive

William.  PuanAzila Hani Yusup Executive Junior Executive
 Puan Siti Zubaidah Sabri.  PuanZuridawatiSamawi Miss Winie Sim
 En. Mohamad SafawanBeti  En. Julian Micheal
MA (1) Ae Management Assistant
 Puan Nur Hasmadiana Jr. Ex. En Ahmad Aswandy
 En. KhairolHairomie  PuanDydisuryati
 En. Shahrulnizam Yusuf Jaafar

Senior Tech Jr. Management Assistant
 En. SalamunSarkawi
 En Mohd Najib Sujeng
Ma

 PuanXennia Yvonne Dindun  PuanDachimAnyun
Maji

Wisma Saujana Medan LCDA Masjid Betong Kapit Mukah Sri Aman
Satok Pelita Tower

Junior Executive (1) currently based in Kuching Junior Executive (1) currently based in Kapit

Figure 2.1.STRUCTURE OF ORGANIZATION PENGURUSAN HARTA PELITA
SDN BHD (PHP)

In Kuching, there are a lot of buildings that is been managed by Pengurusan Harta Pelita
Sdn. Bhd. (PHP). In every building, there will be technician and handman that are handling
the building. The main buildings that Pengursan Harta Pelita (PHP) managed are Medan
Pelita, LCDA Tower, Saujana Parking and Wisma Satok.

5

4.2 PROPERTIES MANAGED BY PENGURUSAN HARTA PELITA SDN. BHD.
(PHP)

There are a lot of properties that Pengurusan Harta Pelita Sdn. Bhd. (PHP) managed.
For example, there are commercial, shophouse, residential, office tower, hotel, land, telco
tower, government quarters, slipway and state office complex.

KUCHING SRI AMAN DALAT LIMBANG
Shophouse: 2 Commercial: 6
Commercial: 115 Shophouse: 22 Shophouse: 16
Shophouse: 65 Government Quarters: 114
Residential: 30 MIRI
Office tower: 13 SARIKEI SIBU Shophouse: 12
Hotel: 2 MUKAH
Land: 15 Shophouse: Shophouse: 3 Shophouse: 35
Telco Tower: 4 30 Residential: Government Quarters:
Advertisement: 1 1 263
State Office Complex: 2
KOTA
SAMARAHAN

Shophouse: 54

BETONG KAPIT

Shophouse: 17 Shophouse: 4
Slipway : 1 State Office Complex:
Government Quarters: 1
238
State Office Complex: 1

Figure 2.2.PROPERTIES MANAGED BY PHP IN SARAWAK

There are a lot of buildings that PHP handling. Every Executive will visit the building
every once a month. Senior Manager will visit the building when the building has a lot of
issues. Senior Manager will approve any other proposal that can improve the building to be a
better place. So that the building will always be a better place for people come to visits and
shop.

6

5.0 JOB AND RESPONSIBILITIES FOR PROPERTY MANAGER

PROPERTY MANAGER

1.0 Job Responsibilities

 Maintains property rentals by advertising and filling vacancies, negotiating and
enforcing leases, and maintaining and securing premises.

 Establishes rental rate by surveying local rental rates and calculating overhead costs,
depreciation, taxes, and profit goals.

 Attracts tenants by advertising vacancies, obtaining referrals from current tenants,
explaining advantages of location and services, and showing units.

 Contracts with tenants by negotiating leases and collecting security deposit.
 Accomplishes financial objectives by collecting rents, paying bills, forecasting

requirements, preparing an annual budget, scheduling expenditures, analyzing variances,
and initiating corrective action.
 Maintains property by investigating and resolving tenant complaints, enforcing rules of
occupancy, inspecting vacant units and completing repairs, planning renovations,
contracting with landscaping and snow removal services
 Maintains building systems by contracting for maintenance services and supervising
repairs.
 Maintains building systems by contracting for maintenance services and supervising
repairs.
 Enforces occupancy policies and procedures by confronting violators.
 Prepares reports by collecting, analysing, and summarizing data and trends.
 Accomplishes organization goals by accepting ownership for accomplishing new and
different requests and exploring opportunities to add value to job accomplishments.

2.0 Qualifications / Skills

 Motivation for sales
 Negotiation
 Familiarity with applicable local, state, and federal laws and regulations
 High level of organization and attention to detail
 Competence with office management software
 Professionalism
 Internal communications
 Listening

7

5.1 JOB AND RESPONSIBILITIES IN PENGURUSAN HARTA PELITA SDN. BHD.
(PHP)

Senior Manager 1. Leadership skills
 Providing Support and Stimulation for employees.
Tuan Haji Norman
Putit 2. Team management
 Undertsanding team dynamics and encouraging good
relationships.

3. Marketing, sales and customer service
 Providing excellent customer service
 Strategizing to generate and maximize return on Assets.

4. Customer Satisfaction index & experience charter.
 Ensure proper upkeeps of assets.
 Promptly attending to feedback
 Coordinate and attend Divisional Building Coordination
meeting as chaired by Residen.

Personal Assistant  Prioritizing in checking the Diary / Calendar for daily
schedules / Updates relating to meetings / appointments.
Puan Hajah Jamaya
Haji Sibet  Arranging appointments / meetings next to bookings of
conference room as well as ordering for some refreshment
prior to the meeting when necessary.

 Carrying out general administrative work relating to daily
management of incoming & outgoings of documents for
fast and easy retrieval.

Collection Unit 1. To monitor Rental Collection
 Plan, organize, direct, control and evaluate the
En. Julian Anak operations of Rental Collection.
Michael Ae  To conduct Debt Negotiation.
 To process reminder letter & to liaise with legal &
secretarial Division related to Non Performing Rental
payment from PHSB tenants.
 Assist to prepare yearly work plan.

2. To acknowledge receipts of cheques, cash or any other
monetary form on behalf of PELITA / PHSB and to sign on
their Official Recipts for amount up to RM250,000.00 only.

3. Any other duties incidental to the post as may be assigned
from the time to time by management.

8

Marketing Executive A. Pre Tenant Services
 Processing of application with document.
En. Shimon Belenko  Preparation of letter of offer and Tenancy Agreement.
William Mijik  Processing of deposit and other miscellaneous.
 Tenancy agreement management.
 To prepare tenancy agreement.
 Updating of tenant database.

B. Post Tenant Activities
 Processing of termination application.
 Updating the post tenant database.
 Joint monitoring on tenant’s payment scheduling.
 Refund any deposit available to the tenant.
 Ensuring the property is tenantable. Perfect living for
tenant.

C. Marketing activities
 To identify new ideas and concept with possible
organization in order to increase the revenue for the
organization for existing and new properties.
 Segmentation of property.
i. Commercial Property for Rent and Sale.
ii. Residential Property for Rent and Sale.

 To provide certain level of leadership at the operation level

Engineer Mechanical especially in undertaking all the administrative functions
Executive that would ensure the smooth daily operation of the
property managed.

Mohd Safwan Bin Beti  To develop and maintain the Work Process of his core
business functions.

 In charge of operation and maintenance of all properties

including managing contract service agreement and its

related matters.

Senior Technician  Ensure to carry out duties of preventive maintenance in
En. Jamaludin Bin Deni accordance to the schedule planned and agreed by the ST.

 Carry out maintenance of building service installation and
equipment’s.

 Supervise and operate the mechanical and electrical
services and others building related service such as :-

i. Air-conditioner & Ventilation
ii. Fire Protection
iii. Lift and Escalators service
iv. Water and sanitary.

9

6.0 TYPE OF MAINTENANCE

1. Corrective Maintenance

 Maintenance task performed to identify, isolate, and rectify a fault so that the failed
equipment, machine, or system can be restored to an operational condition within the
tolerances or limits established for in-service operations.

 Process fixing things that not performing well or broken and aim to restored to a good
condition and can performed well.

 The work can be done by technician or service provider depends on the types of work
 Important to identify the cause of failure or record the frequency of work the frequency of

work in order to reduce the similar work in future.

2. Preventive Maintenance

 Preventive maintenance is maintenance that is regularly performed on a piece of
equipment to lessen the likelihood of it failing. It is performed while the equipment is still
working so that it does not break down unexpectedly.

 Maintaining the facilities in a satisfactory operating condition by providing the work of
inspection, detection and correction of the failure may be happen before occur to the
major defects.

 Carry out inspection work can be done by technician within daily, weekly and monthly
depends on the records.

3. Emergency Maintenance

 A Maintenance Emergency is defined as a condition that if it’s not repaired promptly, it
could cause injury, threaten health, or cause serious. Big damage such as fire, broken gas
line or leak, broken water line or flooding or lock out, it is a must to repair it as soon as
possible.

 Example or emergency maintenance
i. Gas Emergencies
ii. Electrical Emergencies

iii. Water Leak
iv. Clogged toilet
v. Smoke Alarm concern
vi. Broken Door Lock
vii. Broken sewer or water line Fire

10

6.1 MAINTENANCE CARRIED OUT AT WISMA SATOK

Preventive  Inspection carried out by Daily inspection such as :-
Maintenance
technicians and service Service Provider

provider.  Cleaning

 Some inspections are Technician
carried out daily, weekly  Exhaust Fan Basement No.1 & No. 2.
monthly, quarterly and  Lighting (common area & toilet).

yearly.  Public Toilet (level 2 to level 12).

 CCTV Panel.

 Sewerage Treatment Plant (STP) Auto

Run.

 Drainage Pump Basement No.2.

 Main Switch Board (MSB).

Weekly inspection such as :-
Technician
 Running Genset.
 Drainage Hole (Level 5 & Level 13).

Every Friday.

Quarterly inspection such as :-
Technician
 Fan Coil Unit (Request and attend

complaint).
 Parking System (barrier in-out &

autopay).

Monthly inspection such as :-
 Cooling Tower Treatment.
 Passenger Lift No 1, 2 &3.
 Cargo Lift No. 4 & escalator.
 Fire Protection System.
 Chilled Water Treatment.
 Routine Treatment Spray (Staircase).
 Routine Treatment Spray (Fogging B1 &

B2)
 Air Handling Units (AHU 1 - AHU 14)

(AHU 15 – AHU 22)

11

Yearly inspection such as :-
 Fire Certificate.
 Fire Extinguisher Certificates Renewal.
 Lift Certificates Renewal (Escalator &

Lift) – Every 2 years.

 Inspection carried out by  Done after there is a problem happing

Corrective technicians to maintaining towards the building.
&Emergency
Maintenance the equipment.  For example Corrective Maintenance :-

 Corrective maintenance i. Technician change the light bulb

must be done in a few after it is broken.

months after the damage ii. Technician will change the pipe

has happen. at the cooling tower after realise

 Emergency maintenance that the pipe is broken.

must be done immediately

after the damage has

happen.

12

7.0 COMMENT
From the industry training, I have been given the opportunity to experience and explore

the feelings of real life working at Pengurusan Harta Pelita Sdn. Bhd (PHP). All of the
learning from semester 1 to semester 3 at Institut Penilaian Negara (INSPEN) is fully used
when working at PHP.

There are many advantages and positive things that I have earned during my training at
Wisma Satok, Medan Pelita, Saujana Parking and LCDA Tower under the company of
Pengurusan Harta Pelita Sdn. Bhd (PHP). I would like to include some comments about the
working procedures for Pengurusan Harta Pelita Sdn. Bhd (PHP).

Firstly, this company has a lot of advantage when working and it’s the best among other
companies. In every site, they will provide 3 to 4 technician for keeping the site safe and
secure. All of the works can be done easily and smoothly without any interrupt.

Secondly, all of the staffs are friendly and hardworking. That’s the best part about here
because they will always help and guide me whenever I ask them something about the
working procedure or about property management. From that, I can do the job easily with
their help.

Lastly, I hope Pengurusan Harta Pelita Sdn. Bhd (PHP) will continue managing all of the
buildings in Sarawak because Pengurusan Harta Pelita Sdn. Bhd is one of the best subsidiary
company in Malaysia. Moreover, they can manage the building with professional by their
knowledge, skills and high experience.

13

8.0 CONCLUSION
In conclusion, this industry training is important among students. It can train our skills and

knowledge about the subject that we are learning. This industry training is also can help us
build our self-confidence in our own life. And maybe in the future the company will take us
as their staff.

Moreover, this industry training can help us prepare our self in the real life working
situation. In addition, I have been able to find out that we will learn something newwhen
working under a company. We can learn about mechanical & technical (M&E) when
learning.

Besides, this industrial training is not only about our daily life working. It is also can help
us improve the way we communicate with the public. Cooperation from staff at this training
site is also very good and this has taught me how much cooperation means. I will always
cooperate with any other people when they needed help.

Lastly, I am very proud because I have the opportunity to join Pengurusan Harta Pelita
Sdn. Bhd (PHP) for my industry training. I learn a lot from PHP Sdn. Bhd. This can help me
get a job in any company because I have the skills in property management that I have
learned in Pengurusan Harta Pelita Sdn. Bhd.

14

9.0 APPENDICES

8.1 Zusia Engineering SdnBhd is doing an inspection for fire
protection system once in a month

8.2 Technician changing the light at Level 4

8.3 Technician is fixing the street light
15

8.4 Technician visiting the site that has leaking
problem

8.5 Trident Quantum SdnBhd is doing an inspection for Passenger
lift every once in a month

8.6 Technician is fixing the outdoor split unit
16

8.7 Technician and Contractor is fixing the Air Handling Unit
(AHU)

8.8 Senior Manager visiting basement 1 that has a problem

8.9 With technician visiting Saujana Parking
17

8.10 With technician visiting the cooling tower that has a broken
pipe and valve.

8.11 Technician fixing the leaking problem at H.R Department
Level 4

8.12 Technician fixing the leaking problem at Level 4
18