UNILEVER - MGT (2)

KOLEJ PROFESIONAL MARA SERI ISKANDAR
PERAK DARUL RIDZUAN

GROUP ASSIGNMENT (30%)
SESSION 2 2021/2022

: 1) KAMAL AL-HADI BIN KAMAL : SIT21070194
BAHARIN : SIT21070159
: SIT21070210
: 2) AININ SOFIYA BINTI MOHD : SIT21070222
AFIZI :
:
STUDENT’S NAME : 3) NUR AIDA NAZIRAH BT ABDUL ID NO.
WAHID
CLASS
LECTURER’S : 4) WAN NURIN NADIAH BINTI
NAME WAN MOHD NASIR

COURSE NAME : 5)
COURSE CODE
COURSE : 6)
LEARNING
OUTCOME (CLO) :
DATE OUT
DATE IN : KAMARIAH BINTI ABDULLAH
MARINI BT MOHAMED AZHARI
NOR BAZLINDA BT KAMARUDDIN
NOORMANAL BINTI MOHD GHAZALI

: PRINCIPLES OF MANAGEMENT

: MGT1013

: CLO 2: Discuss the impact of business environment change towards
organization. (A4, PLO8)

: 23 SEPTEMBER 2021
: 06 OCTOBER 2021

Evaluation Criteria Marks
1.HANDBOOK /10
2.CONTENT /10
3.BUSINESS OPERATION /10
4.HUMAN RESOURCE MANAGEMENT /10
5.TIPS FOR WORKING FROM HOME /10

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6.COOPERATION /10

Total Marks 60

We hereby confirmed that this assignment/project is our own work and not copied or plagiarized

from any source. We have referenced the sources from which information is obtained by us for this

assignment/project.

kamalalhadiGroup leader’s Signature: ___ _____ Date : 6/10/2021

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TABLE OF CONTENTS

NO. TOPIC BUSINESS OPERATIONS PAGE

1. 5-7

COMPANY TYPE AND DEPARTMENTALIZATION AND ITS 8-15
ADVANTAGES
16-18
 PRODUCT DEPARTMENTALIZATION

 GEOGRAPHIC DEPARTMENTALIZATION

PANDEMIC COVID-19 GIVES IMPACT TO THIS COMPANY AND
REGULATIONS IN BUSINESS OPERATION DUE TO COVID-19

2. HUMAN RESOURCE MANAGEMENT

GENERAL STANDARD OPERATING PROCEDURE
 GOOD MANUFACTURING PRACTICE (GMP)

JOB POSITION
JOB REQUIREMENT
JOB ANALYSIS

 JOB DESCRIPTION
 JOB SPECIFICATION

3. TIPS WORKING FROM HOME

 HOW TO STAY FOCUS
 SET A SCHEDULE
 EXERCISE

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UNILEVER

Tasks:
1.Business operation
-Identify your company’s type of departmentalization and its advantages.
-Government has changed some of the rules and regulations in business operations
due to pandemic Covid 19.
How do these changes give impact to the decision making in your Company's business
operation?
You may use illustration,drawing,chart or any structure from the company to explain better.

2.Human ResourceManagement
-As a Human Resource manager, illustrate a general Standard Operating Procedure as
Guidelines for your employees.
-Reflecting to the Pandemic the company has decided to focus on online marketing. There is
a need to have more workers who have qualifications in online marketing.
Discuss all the concerns on the job position and the job analysis. Plan the selection process
in selecting the new employees. You may include the most suitable selection method.

3.Tips for working from home Due to the Covid-19 pandemic, many businesses are
affected severely.
In conjunction, many employees have to work from home.Some of them do not know how
to maintain balance between work tasks and family. This becomes a world wide phenomenon
as it leads to stress.From the perspective of a manager, provide some tips to the employees
who work from home to stay productive and have balance in work and life.

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1. BUSINESS OPERATION

Unilever includes a product type divisional organizational structure. The organization is split
into components supporting their product focus. As an example, the corporation has a division for
personal care products and another division for home care products. These are some main
characteristics of Unilever’s organizational structure; product departmentation and geographic
departmentalize

Product Departmentation. One of the foremost common ways during which businesses grow
is by expanding the merchandise mix. If the organization is successful in expansion, several product
lines may attain such high sales volume that every product category or line could also be a separate
division. Large organizations like Kirloskar, Hindustan Unilever, and Godrej have managed such
expansion of product lines effectively by creating separate departments or divisions for the assorted
products. Under product departmentation, one manager, often observed because the product
manager, is delegated authority over all activities required to supply and market that product. The
main focus within the product department, therefore, shifts on to the merchandise and every one the
activities associated with the assembly and marketing of the merchandise. As against functions within
the functional department, basic products or services become the first or major departments within
the product departmentation as may well be seen within the following figure.

UNILEVER ORGANIZATIONAL PRODUCT CHART
DIAGRAM 1

There are some advantages of product departmentation which place emphasis on the
essential products, the success of which is critical to the survival of the organization. Secondly, since
all revenues and costs are assigned to a specific product, cost centers are often established. High profit
areas are often encouraged and low/unprofitable product lines are often dropped. Thus, responsibility
for cost reduction and profits are often established at the division level. Lastly proper coordination of
all functional areas are often achieved as all the functional managers work as a team under close
supervision of the merchandise manager. Since the department or division is multifunctional, it often
operates like an independent division or company within the massive company.

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Geographic Departmentalize. Geographic divisions are a minor feature of Unilever’s
organizational structure. The company uses this structural characteristic to support regional
strategies. As an example, Unilever’s marketing strategies for Europe are different from strategies
applied for Asian commodity markets. Also, this corporate structure feature is used to analyze the
company’s financial performance. Unilever’s corporate structure maintains the geographic divisions
which are AMET (Africa, Middle East, Turkey) / RUB (Russia, Ukraine, Belarus) / Asia, The Americas and
Europe.

UNILEVER ORGANIZATIONAL STRUCTURE CHART
DIAGRAM 2

An advantage of Unilever’s organizational structure is its support for development and
innovation. As an example, each product type division has its semi-autonomous capabilities to develop
products that directly suit the requirements in commodity market segments. This corporate structure
is additionally advantageous because it enables Unilever to differentiate its products despite the large
size of its global operations.

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Sourcing units and distribution centers: The CEO, Alan Jope mentioned that each one of the
sourcing units and distribution centers will apply specialist tiered protocols to protect their workers
while supporting business continuity. Country leadership teams will still monitor carefully and have
interaction with site leads as appropriate. Strict site protocols for hygiene and social distancing also
are being put in site. All field sales employees should connect with customers virtually wherever
possible and minimize the utilization of conveyance if a customer visit is important.

DIAGRAM 3
Office-based roles: All office-based employees globally should work from home. Any exceptions
(which we expect to be few and much between, and most likely thanks to the necessity to access
data-intensive systems) must be approved by the country head. The only country where this doesn't
apply is in China, where people are starting to return to figure per national controls.
R&D: For R&D colleagues who work in laboratories or pilot plants on essential activities, protocols
are now in development and will be shared by R&D site leads. It is likely that some R&D roles will
follow the office-based protocols and some will follow the Sourcing Unit rules.
Unilever team are continuing to support global and native authorities by donating hygiene products
to support the fight against coronavirus and that we are going to be further stepping-up these
efforts within the days ahead.
As a CEO he acutely aware that these changes to our working arrangements will have an enormous
impact on our lives. None of the measures are taken without careful thought and consideration
about what this may mean for all folks, and that I want to reassure you that we will support you
through this change. (unilever.com, 2020)

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2. HR MANAGEMENT

Standard Operation Procedure (SOP)

As a Human Resource manager, we will create Good Manufacturing Practice (GMP). The purpose of
Good Manufacturing Practice (GMP) is to provide uniform procedures and instruction for
manufacturing at the Unilever HPC NA plant, Hammond. The scope of GMP is for all departments at
the Unilever HPC NA plant, Hammond. All workers, contractors and visitors must comply at the
Hammond site factory. The purpose of these rules is to provide the safest working conditions for our
employees and protect our brand. There are various levels of GMP requirements in various
departments and employees enforce appropriate GMP in their respective departments. This is the
responsibility of Safety,Health,Environment and Quality (SHEQ). We as managers will review, audit
and review GMP. Non-compliance with the stated GMP is classified as a violation of the Standards of
Personal Conduct for Class III.

Good Manufacturing Practice must be complied with while working in this plant including
but not limited to the following. Firstly, no smoking or the use of tobacco products is allowed
within the buildings of the Hammond factory. This also includes chewing tobacco. Secondly,
all hair that is shoulder length or longer must be tied back or contained in a hair net (or
bonnet). This requirement is for the manufacturing areas of process and pack floors. Besides,
fingernails must be neatly trimmed. Fingernails should not protrude past the ends of the
fingertips more than ¼ inches length, appropriate gloves must be worn throughout the
manufacturing area. Thirdly, clothing and other personal belongings must be stored in
designated areas (lockers). All union employees are required to wear a uniform shirt that is
supplied by the company and uniforms must be worn at all working times and be kept
reasonably clean. Other Company issued Unilever/Hammond shirts may be worn but these
shirts must be clean and presentable. All jewelry is prohibited in all manufacturing areas of
the Hammond factory with the exception of one smooth ring (no stones) on finger. This
includes and is not limited to watches multiple rings,ear,nose,tongue,eye,belly piercings or
rings are not allowed except in “green line” areas. The use of personal electronic devices is
not allowed in Business Units of the Hammond plant. These items may be stored in a pocket
below the waist. Employees may use these devices only in designated areas during breaks,
lunch, before and or after work (cell phone, iPod, bluetooth and radio). Areas must be left in
a clean and organized manner at the end of each break and shift. This includes the

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lunchrooms. Good housekeeping practices must always be followed. Hearing protection will
be required in the Defi manufacturing areas of process and pack floors or in designated areas.
All external doors shall remain closed when not in use. Doors can be left open when screens
are applied. Windows can be left open if screens are present. If there are no screens then the
door must be closed. Cuts, sores, infected areas and other wounds must be completely
covered and protected by protective clothing or a waterproof covering.

JOB POSITION
With the internet, we can do anything like promote or advertise for our own products. Hence,
Unilever promotes products through articles, social media, ads either on Instagram, youtube and
more. With this online marketing, our company can increase purchases and monthly sales targets.
One of the biggest benefits of online marketing is that it is cost effective. Online marketing helps our
company to save money and obtain more leads. So, we want to find talented and creative employees
for graphic designers in our company. Graphic designer is a person engaged in the graphic design and
graphic arts spheres. He or she creates designs through image composition, motion graphics, or
typography. A professional designer always follows the more successful representatives of the sphere
in order to gain experience,inspiration ideas and follow global trends. Graphic designers must
communicate with clients, customers and other designers to ensure that their designs accurately
reflect the desired message and effectively express information. Most graphic designers use
specialized graphic design software to prepare their design

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DIAGRAM 5

JOB REQUIREMENT
Unilever’s online application and profile assessment
The first two stages of Unilever’s application process are relatively simple and don’t require you to
do any preparation. Its online application will take around 20 minutes and involves filling out basic
personal information,your education history and answering a few eligibility and diversity questions.
At this stage,you must select which of the six business functions you’d like to apply to,these are :

● Human Resources
● Marketing
● Research and Deveploment
● Technology Management (graphic designer)
● Supply Chain and Engineering
● Customer Development (sales) and Finance

You can also automatically fill out this stage of the application by importing a LinkedIn profile. If you
take this option,make sure your profile is as complete as it can be. After that,you will need to

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complete the profile assessment. This consists of five online games designed to test your
cognitive,social and emotional traits. This consists of five online games designed to test your
cognitive,social and emotional traits. The games will evaluate how well you fit with the
programme,but bear in mind that Unilever’s website assures you that no preparation or previous
gaming experience is necessary and there are no right or wrong answers. You will receive
personalised feedback after completing the games.

Unilever’s digital interview
The next stage,in the
process,Unilever’s digital
interview,will require more
preparation on your part
UNILEVER ONLINE APPLICATION PROCESS
DIAGRAM 6
though. This digital interview involves recording and uploading your answers to pre-set questions.
Many students report finding this strange at first,so it’s worth practising beforehand,recording your
answers to typical interview questions,to get used to the process. The interview itself may also
include a few practice questions so take advantage of these. Unilever deliberately doesn’t give you
much information on what to expect from the digital interview. All it tells you is that the interview
will involve three short hypothetical questions (hypothetical questions typically ask you how you
would respond if ‘X’ happened) and a business case ,asking you to solve ‘real-world problems using
Unilever scenarios’. This is because the interview is designed to assess :
● Your problem-solving ability. How do you approach these scenarios? Can you think on the
spot and process new information quickly?
● Your research and knowledge about Unilever and your business thinking.

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JOB ANALYSIS
Job description

Graphic designer is a person engaged in the graphic design and graphic arts spheres. He or she
creates designs through image composition, motion graphics, or typography. A professional designer
always follows the more successful representatives of the sphere in order to gain experience,inspire
ideas and follow global trends. Graphic designers must communicate with clients, customers and
other designers to ensure that their designs accurately reflect the desired message and effectively
express information. Most graphic designers use specialized graphic design software to prepare their
design

DIAGRAM 7
Responsibilities for graphic designers are they must plan concepts by studying relevant information
and materials. Illustrating concepts by designing examples of art arrangement,size,type size and
style and submitting them for approval. Besides,preparing finished art by operating necessary

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equipment and software. The most important things they can coordinate with outside agencies,art
services,web designer,marketing,printers and colleagues as necessary. Graphic designers
need to have speaking skills because they need to be communicating with clients about layout and
design. Graphic designers also need to think creatively to produce a work and the work. This is
because they need to create a wide range of graphics and layouts for product illustrations, company
logos, and websites with software such as photoshop. Other than that is reviewing final layouts and
suggesting improvements when necessary.

Advantages that you will get from this job are your employment isn’t tied to just one industry.
Companies across a huge variety of industries need to promote their brands. This means that they
need logos,brand guidelines and tons of other important visual materials to support them. This
means there’s plenty of opportunity to work for clients across a wide variety of industries.
Furthermore,you can work in multiple environm You have many specialties to choose from
Graphic designers can specialize in a certain type of design if they’d like typography, web design,
illustration, user experience design, 3D packaging and more. Others limit themselves by only using
one palette or specific materials. A specialization will make you an in-demand team member or
freelancer; however, if you’re skilled in a variety of these areas, your versatility can help your
employability. You can avoid heavy physical work. While your work as a graphic designer can be
mentally demanding, you will still not have to do heavy physical work.
In turn, you will often have more energy left when you come home from work compared to welders,
roofers or construction workers who have to work in a heavy physical manner all day long and will
often come home tired and without any motivation to meet up with people after work or to do
other fun things. As a graphic designer, you will also always have to stay up-to-date with the latest
technologies. In fact, if you don’t always learn, you will likely become obsolete pretty soon and will
also lose many clients.While this can become a serious issue and it is quite challenging to always
adapt to new conditions, you will still be able to learn a lot and this can not only help you for your
professional, but also for your private life since you will be able to leverage this knowledge when it
comes to helping out your friends and so on.The average salary for a graphic designer is RM2,374
per month in Malaysia. Salaries vary depending on the sector of employment and your experience
and reputation.

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Job specification

Most graphic design professions require a diploma in graphic design, arts/design, or creative
multimedia as a minimum requirement. Although you may work as a graphic designer without a
formal education, your chances of finding an employer who will provide on-the-job training are
limited. Apart from technical skills you'll need to show:

● excellent communication skills to interpret and negotiate briefs with clients
● good presentation skills and the confidence to explain and sell ideas to clients and

colleagues
● time management skills and the ability to cope with several projects at once
● accuracy and attention to detail when finalising designs
● being open to feedback and willing to make changes to your designs
● effective networking skills to build contacts.

For work experience,internship or placement experience is extremely useful, especially if you have
a reference who can recommend you and provide evidence of what you've done. The most valuable
work experience comes from involvement in a live project, along with building a portfolio of your
work. Aside from talent,you must have good personality traits. That’s how we attract people to
become your clients. A designer's job is to communicate a client's story, brand and ideas, but you'll
also need excellent communication skills to present, charm and negotiate for your work. It’s
imperative to remain professional in tricky situations and to be clear with a client on the brief. You
won’t get far in design if you don’t have a love of art or an interest in the world around you.
Designers love to look beyond the surface of things, to explore both the minute detail and the big
picture. In graphic design, you have to be open-minded, willing to try new things and comfortable
taking advice from unexpected sources. Great designers often share pieces of themselves in their
work, so you can’t be afraid to expose yourself . A little self-doubt can be a good thing in the design
world. It's self-doubt that ensures you are continually assessing your decisions and striving to do
better. It’s healthy to question and challenge yourself. As a designer it takes patience to let an idea
develop, work on communication and try out creative alternatives before getting to the result.

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3. Tips working from home
Starting around March 2020, more people than ever before began working from home, and
quite suddenly. Organizations and individuals didn’t have time to prepare for remote work or
think about the best ways to transition teams, processes and culture to an online-only
environment. No one knew how long the COVID-19 pandemic and thus mandatory remote
work would last. Everyone who works remotely has to figure out when to work, where to work
and how to create boundaries between work and personal life. What about office equipment,
career development, training opportunities and building relationships with colleagues?
Working remotely, especially when working from home most of the time, means figuring out
these issues and others. Here are the tips for leading a better and more productive remote-
work life. (pcmag.com, 2021)

DIAGRAM 8
What is the best thing about working from home? Most probably, the level of comfort. But,
do you know that this comfort can come at the cost of lost productivity, focus and target
goals? You might sit at any place, start working on your task list, and all of a sudden, a movie
or an ad plays on TV. What is your instant reaction? You turn around and take a glimpse, thus
creating a distraction. It is likely possible to happen every now and then if you choose a
random spot to work. Distractions will flow in every way. Therefore, having a particular space

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all to yourself will do a great deal. A dedicated workspace will enable you to keep yourself
oriented to your work by providing an office-esque environment. Because in the end,
concentration is the key to effective outcomes. (blog.vantage circle.com, 2021)

When you go into an office every day, you typically adhere to a routine with fairly consistent
start and end times. Those lines are blurred when you work from home. For some, this may
make it hard to stay on track. Because of that you need to set a schedule. The challenge is
compounded when you add in new responsibilities the coronavirus pandemic has introduced.
For others who already maintain long hours to accommodate heavy workloads, the lack of a
schedule can make it even harder to maintain work-life “balance”. Before you establish a start
time, think about your morning routine. Allow plenty of time for the things you do to get your
day off to a good start, such as eating breakfast and taking a shower, if possible. Consider your
evening routine as well. Make sure you make time for wellness throughout your day. (ccl.org,
2020)

The way to increase your performance working at home is to be proactive and regular exercise
can help you be that. Adopting the habit of doing exercise is beneficial for both your personal
and professional life. You increase blood flow to the brain while you workout, which further
helps to sharpen your mind and keep you alert. The whole concept of work from home has
given rise to social isolation which has affected mental health of people to a great extent. In
such a case, staying fit should be considered as a topmost-priority. Exercise heightens your
endorphin levels which boosts your happiness, enjoyment and interest levels-all of which are
important for producing good results at work & life. Try to take some time out and exercise,
even if it is for 15 minutes. It prepares you to take on the challenges throughout the day.
Generally, when you work from home, you might not get the motivation to exercise daily.
What you need is a push from yourself for your physical wellbeing. (blog.vantage circle.com,
2021)

Lastly, communication is one of the biggest challenges when working from home. It can be
difficult for remote workers to get used to sending chat messages or calling colleagues rather
than stopping by their desks. You may become less of a team player when working from home,

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depending on your working situation and the time zone you work in. A good way to improve
communication when working from home is to use team software and apps, such as internal
chats or programs such as Slack or Asana. These will not help you stay in touch with colleagues
but also ask for a second opinion when needed and get more organized with your tasks. The
State of Remote Work 2020 by Buffer revealed that 20 % of remote employees find
collaboration and communication being the biggest challenge when working from home,
together with loneliness. To sum up, improving communication can greatly help in increasing
productivity when working from home. Use team chats, talk about your daily tasks, ask for
second opinions and be more effective during the day. (blog.apploye.com, 2020)

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Betterteam. (2021). Retrieved from Graphic Designer Job Description:
https://www.betterteam.com/graphic-designer-job-description

Bhattacharjee, D. (2021, July 29). VANTAGE CIRCLE BLOG. Retrieved from 14 Work
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https://blog.vantagecircle.com/work-from-home-tips/

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Duffy, J. (2021, April 20). PC. Retrieved from 20 Tips for Working From Home:
https://www.pcmag.com/news/get-organized-20-tips-for-working-from-home

Hossain, N. (2014, October 31). slideshare. Retrieved from The Function &
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Staff, L. E. (2020, March 23). Center for Creative Leadership. Retrieved from Working
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targetjobs. (2021). Retrieved from Applying to Unilever's future leaders programme:
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Todorov, G. (2020, September 22). apploye blog. Retrieved from 11 Tips for Working
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Wood, A. (2015, October 23). Creative Boom. Retrieved from 10 essential traits of a
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Young, J. (2018, September 8). Panmore Institute. Retrieved from Unilever’s
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