HONDA MOTOR COMPANY

KOLEJ PROFESIONAL MARA BANDAR PENAWAR

MGT 1013
PRINCIPLES OF MANAGEMENT

IMPACT OF BUSINESS ENVIRONMENT CHANGE
TOWARDS ORGANIZATION

NAMA PELAJAR : 1.Ahmad Lutfi Zaim Bin Zainol Abiddin
2.Nur Danish Syafiq Bin Zaihan
ID PELAJAR 3.Iman Nadira Binti Zamri
4.Nik Husna Syafina Binti Nik Zainal Abidin
PROGRAM/KELAS 5.Siti Nur Aina Binti Razali
SESI SEMASA
NAMA PENSYARAH : 1. PDL 2107123
TARIKH AKHIR 2. PDL 2107038
TARIKH SERAHAN 3. PDL 2107025
4. PDL 2107074
5. PDL 2107060

: DLM 1A

: SEMESTER 1

: Noor Hazaniah Binti Baharin

: 07 October 2021
: 05 October 2021

TABLE OF CONTENTS

Business Operation……………………………………………. 1

i. Departmentalization And Advantages……………………………………….. 1

ii. COVID-19 Impact On Business……………………………………………….. 4

Human Resource Management…………………………….. 5

i. Standard Operating Procedure………………………………………………… 5

ii. Job Position,Job Process And Process in Selecting……………………. 6

Tips For Working From Home………………………………. 8

Identify your company’s type of departmentalization and its advantages.
What is departmentalization ?
Departmentalization is a common work activities are grouped together until the
work is completed in an orderly manner.

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TO COMPANY’S OPERATION

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STANDARD OPERATING PROCEDURE

FOR CUSTOMER SERVICE

1.GREET OUR CUSTOMERS

•Use a nice greeting word such as "HI!" or "GOOD
MORNING SIR!" .
•Keep calm, smile and make an interested facial expression.
This is because we want to make our customer feel
welcome and comfort with our service.

2.ASK CUSTOMERS NEEDS

•Ask them in a polite way such as "EXCUSE ME SIR, CAN I
HELP YOU?" or "YES SIR, WHAT'S PRODUCTS THAT YOU
WERE LOOKING FOR?" .
•Pay attention and remember customers needs. Use a better
body language and make an eye contact with customers.

3.ESCORT CUSTOMER

•Escort our customers and show to them our product's
location.
•The reason is to make them feel welcome to our place.

4.BRIEF TO CUSTOMERS

•Brief about our product's speciality and advantages to make
them attracted.
•Be friendly and willing to assits our customers enquiries.

5.THANK CUSTOMER

•Thank our customers by using an appropriate word to show
that you appreciate their time.
•Request that customers to contact you if they have any
questions or concerns.

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HONDA MOTOR COMPANY

JOB POSITION : ONLINE MARKETING
PURPOSE OF THE JOB

Nowadays, the online marketer job position is very important because their roles is
to make sure the visitors attracted to their company website and convert them into
customers.

1. Establish and build brand recognition
2. Conduct advertising campaigns , promotion discounts and specials

SKILLS REQUIRED

1. CAN MANAGE THE MARKETING SYSTEM INTEGRATION

2. INNOVATIVE AT CREATING GRAPHIC DESIGN

3. GOOD AT MEDIA PLANNING AND BUYING PLATFORM

4. CREATIVE AT CREATING ADVERTISMENT

5. HAVE AN EXCELLENT COMMUNICATION SKILLS

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HONDA MOTOR COMPANY

PROCESS OF SELECTION

APPLICATION •An application form is
FORM completed by a potential
employee when they apply
for a job.

INTERVIEWING •Our company currently used this method to
select our new employees. The hiring
manager will ask a series of question and
observe how candidate answer them.

FINAL •The hiring manager will
SELECTION narrow the pool down to
the best fit for the job.

TESTING •A practical test or a paper-based test ,
depending on the vacancy.This used to see
how well an applicants is able to think and
react under pressure.

MAKING •Our company will inform those
OFFER the results of the interview and
offer a permanent job at the
people who get the offer.

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TIPS WORKING FROM HOME

1.PLAN YOUR DAILY SCHEDULE

With good daily schedule you will be able to carry out task well and be able
to devide time well between work and personal time, at the same it can help
us to avoid stress.

2.CREATE A SPECIAL PLACE TO WORK

Need to make sure your workplace is quiet and not being disturb by anyone else.
It help you to avoid any distraction and can stay focused on your work.

3.EAT HEALTHY FOOD

You need to take healthy food for healthy body.When your body is healthy you
will work well. Moreover you need to avoid junk food such as burger and cake,
the reason is it have many bad effects to either your physical or mental health.

4.PLAY SOME MUSIC

You can play some music at a moderate volume because for certain people it
will help to control their emotions, being more relax and can keep them to stay
focused while doing their work.

5.TAKE SOME BREAK

You can took some break about 5 to 10 minutes every 1 hours. The reason is,
you must give some space to yourself to cool down, avoid from being stressed
out and prevent from mental exhaustion.

6. DO SOME EXERCISE

During work time maybe you can do some stretch or you can walk around for
a while. When you has finished your work, you can do some relaxing exercise
such as yoga to reduce stress. It will ensure your mental and physical wellbeing.

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