Supervisor SAVE Guide

SUPERVISOR’S GUIDE TO SAVE

October 2019

TABLE OF CONTENTS

Introduction..................................................................................................................2
Updating a Current User’s Information......................................................................3
Password Resets .........................................................................................................7
Adding a New User ......................................................................................................9

SUPERVISOR’S GUIDE TO SAVE

Systematic Alien Verification for Entitlements (SAVE)

The Systematic Alien Verification for Entitlements (SAVE) program provides
verification service for federal, state and local benefit granting agencies to verify a
benefit applicant’s immigration status or naturalize/derived citizenship.
SAVE is administered by the U.S. Citizenship and Immigration Services,
a component of the Department of Homeland Security.

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SUPERVISOR’S GUIDE TO SAVE

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Updating a current user’s information

From the SAVE log in page, enter your supervisor credentials and
click the Submit button.

You will be directed to the SAVE homepage.
Select Agency>Search Users on the page header.

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SUPERVISOR’S GUIDE TO SAVE

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Updating a current user’s information

Enter staff member’s first and last name in the appropriate text fields.
Click Submit.

Click the staff member’s Username to access their SAVE profile.

SUPERVISOR’S GUIDE TO SAVE

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SUPERVISOR’S GUIDE TO SAVE

4

Updating a current user’s information

After selecting the staff member, the user will be directed to the
USER INFORMATION page.

The staff member’s User Role, Department, Phone Number and Email address
entries may be changed from this page.

After making necessary updatesS,UclPicEkRSVUIBSMOITRt’oSsaGveUcIhDaEngTeOs. SAVE

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SUPERVISOR’S GUIDE TO SAVE

5

Updating a current user’s information

After saving changes, a confirmation screen will display indicating that the staff
member’s profile has been successfully updated.

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SUPERVISOR’S GUIDE TO SAVE

6

Password Resets

Supervisors will also update staff passwords from the
USER INFORMATION page.

Select the Force Change Password checkbox (this will force the staff member to
change it upon logon. Enter the temporary password and click SUBMIT.

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Password Resets

Passwords must be between 8 and 14 characters and contain at least one special
character. Special characters include ! @ $ % * ( ) < > ? : ; { } + - ~ .

A reliable temporary password can be made up of the day and date of the week, fol-
lowed by an exclamation point. (i.e. Monday7!)

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SUPERVISOR’S GUIDE TO SAVE

8

Adding a New User

To add a new staff member, from the SAVE homepage select
Agency>Add User on the page header.

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SUPERVISOR’S GUIDE TO SAVE

9

Adding a New User

You will be directed to the ADD NEW USER ROLE SELECTION page.
Select the arrow on the drop down menu to view user role options.

Most staff should be assigned the GENERAL USER– VIEW ISV responses for all user in
Department role. Click Next after making your selection.

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Adding a New User

For Department, most staff will be assigned to
Adjudication Ft. Wayne (Ft Wayne, IN) or Adjudication Indianapolis (Indianapolis, IN).

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SUPERVISOR’S GUIDE TO SAVE

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Adding a New User

For Group, select Adjudication for Indianapolis or outstation staff, or
North Adjudication for Ft. Wayne staff. Click NEXT.

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SUPERVISOR’S GUIDE TO SAVE

12

Adding a New User

Enter the required information in the data entry fields. Click NEXT.
Fields marked with an asterisk are required.

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SUPERVISOR’S GUIDE TO SAVE

13

Adding a New User

A username will be generated, and a temporary password must be entered. A reliable
temporary password can be made up of the day and date of the week, followed by an

exclamation point. (i.e. Monday7!)
Click SUBMIT.

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SUPERVISOR’S GUIDE TO SAVE

14

Adding a New User

A confirmation screen will display indicating that the staff member’s profile has been
successfully created.

Email the staff person with their Username and temporary password.
Direct them to sign in where they will be prompted to change their password, and se-

lect challenge questions for future password resets.

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SUPERVISOR’S GUIDE TO SAVE

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SUPERVISOR’S GUIDE TO SAVE

October 2019

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