Guidelines for Leaders Management Handbook Asia Pacific Middle East and Africa Europe Caribbean & Latin America (America -South) August 2013
Marriott International, Inc. - Continental Human Resources - Confidential and Proprietary Information 2 Dear New Associate, We are glad you decided to join Marriott. Since 1927, Marriott has proudly built a reputation for innovation, quality and service. From our beginnings as a nine-seat root beer stand in Washington, D.C., we have grown to be a respected leader in the hospitality industry, with more than 3,700 lodging properties in 72 countries and territories around the world. It is an exciting time at Marriott. We are taking our business to a whole new level as we continue to refresh and renovate our properties, delivering access to the latest technology and introducing exciting design features in our guest rooms, lobbies and restaurants. We are creating new hotel and resort brands, like boutiques and kid-friendly resorts, to appeal to the ever-changing demands and lifestyles of today’s travelers. With Marriott’s growing leadership role comes a responsibility to bring our culture of caring and inclusion to every community we call home. It is a responsibility we take seriously. From addressing housing and hunger needs, to working toward a greener, cleaner environment, to training the next-generation workforce, to helping sick and impoverished children, to establishing Marriott as a global diversity leader—we are committed to making all of our communities better places to live and work. At the heart of this unique culture lies a strong spirit to serve. We owe our success to our diverse associates, who consistently strive to take great care of their customers and guests, their fellow associates and their neighbors in the community. At Marriott, we act with integrity in all of our dealings with associates, customers, guests, business partners and governments. Doing not only what is legal but what is right is one of our fundamental values. How we do business is as important as the business we do. Marriott associates are the best in the industry. As you start your new job, you become an important partner in our continued success as an industry leader and an ambassador for Marriott’s spirit to serve culture. I am proud to have you on the Marriott team. Welcome and best wishes in your new position. Sincerely, J.W. Marriott, Jr. Chairman and Chief Executive Officer Marriott International, Inc.
TABLE OF CONTENTS Marriott International, Inc. - Continental Human Resources - Confidential and Proprietary Information 3 WELCOME LETTER................................................2 ABOUT THE HANDBOOK...................................4 HOSPITALITY............................................................4 MARRIOTT MILESTONES...................................5 GUIDELINES FROM OUR LEADERS..............7 CONDUCT & RESPONSIBILITIES Work Environment: Fair Treatment for All.......................9 Responsibility For Subordinates’ Actions.......................10 Introductory Period..........................................................10 Solicitation.......................................................................10 Personal and Social Relationships at Work.....................10 Employment of Relatives................................................11 Social Media Rules of Conduct and Guidelines………..11 Reference Checks............................................................13 Cell Phone Use in Cars....................................................13 Outside Business Activities.............................................14 Marriott Rewards Non-Earning Program........................14 Marriott’s Policy Toward Third Parties..........................15 Business Integrity Line...................................................15 Information Protection and Privacy................................15 Information Protection Agreement..................................16 Leave of Absence............................................................20 Equal Opportunity………………………………...........20 Marriott’s Policy Prohibiting Harassment and Unprofessional Conduct..................................................20 Progressive Discipline.....................................................22 Guarantee of Fair Treatment............................................23 Conditions of Employment..............................................24 Grounds for Discharge Without Prior Warning………..25 SAFETY & LOSS PREVENTION Accident Prevention and Associate Safety......................27 Security Awareness...........................................................27 Emergency Procedures....................................................27 Non-Violence..................................................................28 Environmental and Occupational Health.........................28 Substance Abuse Policy..................................................28 GROW Marriott’s Portfolio of Brands...........................................29 Performance Appraisals...................................................32 Transfers and Promotion Policy......................................32 Training and Development Philosophy...........................33 REWARD Paid Holidays..................................................................34 Benefits...........................................................................34 Associate Discounts........................................................34 J. Willard Marriott Award of Excellence........................34 Alice S. Marriott Award for Community Service...........34 J.W. Marriott Jr. Diversity Excellence Award................34 LIVE myHR..............................................................................35 Work Environment..........................................................36 Engagement Surveys……...............................................36 Marriott’s Global Diversity and Inclusion......................36 Spirit to Serve..................................................................37 Business Conduct Guide ........................................38 Associate Acknowledgement …......................39
Marriott International, Inc. - Continental Human Resources - Confidential and Proprietary Information 4 ABOUT THE HANDBOOK This handbook has been prepared to provide management and supervisory associates with a summary of current Marriott International programs and policies, and is intended as a guideline only. The policies and programs covered in this handbook are applicable to all Marriott International managers and other key supervisory associates worldwide, unless otherwise stipulated by host country legislation. From time to time, this handbook will be revised to reflect changes. We cannot republish the handbook each time a change occurs; therefore, some material may become obsolete without prior notice to you. If any information contained in this handbook conflicts with information published at a higher level of authority within the Company, the information in those bulletins, policies, and other documents will prevail. As the contents of this handbook change, you will be notified. You are solely responsible for regularly updating your handbook. The contents of this handbook are presented as a matter of information and do not create or constitute a contract, expressed or implied, between Marriott International and any of its associates. The Company reserves its rights to modify, change, disregard, suspend, or cancel any time, without written or verbal notice, all or part of the handbook’s contents as circumstances may require. Nothing in this Handbook is designed to interfere with, restrain, or prevent associate communications regarding wages, hours, or other terms and conditions of employment. Associates have the right to engage in or refrain from such activities. HOSPITALITY Our business is hospitality and our role, as managers of Marriott International, is to make our guests feel at home during their stay with us. Our jobs depend completely on our guests and their satisfaction. It is not our beautiful hotels that create a cordial atmosphere; rather, it is how we treat each and every guest in every contact we have with them. The warmth of your welcome, the sincerity of your smile, and the graciousness of your greeting will make the difference and win guest loyalty. Our marketing efforts can bring guests into our hotels the first time, but you, a salesperson everyday, give the guests an experience which has them return again and again. Our success depends on your hospitality. Your challenge, then, is to deliver extraordinary service by anticipating guests’ needs, by paying attention to detail, and by exceeding every guest’s expectation of first-class, quality service. Remember, you will never get a second chance to make a good first impression!
Marriott International, Inc. - Continental Human Resources - Confidential and Proprietary Information 5 MARRIOTT MILESTONES As Marriott has transformed itself over time, it has marked many milestones. For a complete listing, visit www.marriott.com 1927: J. Willard Marriott opens a nine-seat root beer stand in Washington, D.C., later named “The Hot Shoppe.” 1957: First hotel opens – the Twin Bridges Marriott Motor Hotel in Arlington, Virginia. 1964:J.W. Marriott, Jr., elected president of Marriott-Hot Shoppes, Inc. at age 32. 1967: Corporate name changes from Marriott-Hot Shoppes, Inc., to Marriott Corporation. Purchased first resort; the Camelback Inn, in Scottsdale, Arizona. 1969: First international hotel opens in Acapulco, Mexico. 1975: First European Marriott hotel opens in Amsterdam, Holland. 1983: First Courtyard hotel opens in Atlanta, Georgia. Number of hotel rooms passes 55,000. 1984: First lodging company to enter the timeshare and senior living businesses. Ground-breaking of Marquis hotels in New York City, New York and Atlanta, Georgia. 1985: J. Willard Marriott passes away at age 84. J.W. Marriott, Jr., named Chairman of the Board. Company announces a $2 billion commitment to develop all-suite and compact hotels. 1987: Acquires extended-stay brand Residence Inn and opens first Fairfield Inn in Atlanta, Georgia. At year-end, Marriott has 361 hotels. 1993: Splits into two companies: Marriott International and Host Marriott. 1995: Acquires The Ritz-Carlton Hotel Company, L.L.C., the premier brand in the luxury lodging segment. Open the 1,000th hotel in Kauai, Hawaii. 1997: Acquires the Renaissance Hotel Group, doubling its presence overseas. Added the TownePlace Suites, Fairfield Suites; and Marriott Executive Residences brands. Introduce Marriott Rewards® frequent-stay program. 1998: SpringHill Suites brand debuts. Merges its food service and facilities management business with Sodexho Alliance’s North American Operations and spins off a “new” Marriott International comprised of its lodging, senior living, and distribution services businesses. 2000: Company co-founder Alice S. Marriott passes away at age 92. Opens 2,000th hotel in Tampa, Florida
Marriott International, Inc. - Continental Human Resources - Confidential and Proprietary Information 6 2004: First Bulgari hotel opens in Milan, Italy, 500,000th room opens in London, England at the West India Quay Marriott Hotel. 2005: Debut of Renaissance ClubSport brand in Walnut Creek, California. 2007: Celebrates 80th anniversary and 50 years in the hotel business. Opens the 3,000th hotel in China, the JW Marriott Hotel Beijing, and doubles the number of hotels in 10 years. Over half of the full-service hotel development pipeline is outside North America. 2008: Marriott announces a new position, Global Diversity Officer, to spearhead the company’s diversity outreach both inside and outside the United States. Marriott recognized with 2008 Energy Star Sustained Excellence Award from U.S. Environmental Protection Agency. Marriott and the Brazilian State of Amazonas partner to protect rainforest. 2009: Debut of the Autograph Collections Hotels. 2010: First EDITION hotel opened in Waikiki, Hawaii.
Marriott International, Inc. - Continental Human Resources - Confidential and Proprietary Information 7 GUIDELINES FROM OUR LEADERS As managers it is important to periodically pause and look back on the principles that our founder J. Willard Marriott used to successfully build his business. These were passed down as guidelines to run the Company in a letter from father to son when J.W. Marriott, Jr. became Vice President in 1964. 1. Keep physically fit, mentally and spiritually strong. 2. Guard your habits – bad ones will destroy you. 3. Pray about every difficult problem. 4. Study and follow professional management principles. Apply them logically and practically to your organization. 5. People are No. 1 – their development, loyalty, interest, team spirit. 6. Decisions: People grow by making decisions and assuming responsibility for them. a. Make crystal clear what decisions each manager is responsible for and what decisions you reserve for them. b. Have all the facts and counsel necessary – then decide and stick to it. 7. Criticism: Don’t criticize people but make a fair appraisal of their qualifications with their supervisor only (or someone assigned to do this). Remember anything you say about someone may (and usually does) get back to them. There are few secrets. 8. See the good in people and try to develop these qualities. 9. Inefficiency: If it cannot be overcome and an employee is obviously incapable of the job, find a job he can do or terminate now. Don’t wait. 10. Manage your time: a. Short conversations – to the point. b. Make every minute on the job count. c. Work fewer hours – some of us waste half our time. 11. Delegate and hold accountable for results. 12. Details: a. Let your staff take care of them. b. Save your energy for planning, thinking, working with department heads, promoting new ideas. c. Don’t do anything someone else can do for you. 13. Ideas and competition: a. Ideas keep the business alive. b. Know what your competitors are doing and planning. c. Encourage all management to think about better ways and give suggestions on anything that will improve business. d. Spend time and money on research and development. 14. Don’t try to do an employee’s job for him – counsel and suggest. 15. Think objectively and keep a sense of humor. Make the business fun for you and others.
Marriott International, Inc. - Continental Human Resources - Confidential and Proprietary Information 8 GUIDELINES FROM OUR LEADERS The legacy continues from J.W. Marriott, Jr. to you... “Although time, growth and changing workforce move us further from the early days of the Company, we must never stray from the basic principles that have made us successful. That can only be achieved if the people running our system – from myself to you – understand, support and communicate the Marriott management Philosophy and Culture...A Living Tradition of Values and Beliefs.” J.W. Marriott, Jr. 1. Continually challenge your team to do better. 2. Take good care of your employees and they’ll take good care of your customers, and the customers will come back. 3. Celebrate your people’s success, not your own. 4. Know what you’re good at and mine those competencies for all you’re worth. 5. Do it and do it now. Err on the side of taking action. 6. Communicate. Listen to your customers, associates and competitors. 7. See and be seen. Get out of your office, walk around, made yourself visible and accessible. 8. Success is in the details. 9. It’s more important to hire people with the right qualities than with specific experience. 10. Customer needs may vary, but their bias for quality never does. 11. Eliminate the cause of a mistake. Don’t just clean it up. 12. View every problem as an opportunity to grow.
CONDUCT & RESPONSIBILITIES Marriott International, Inc. - Continental Human Resources - Confidential and Proprietary Information 9 Work Environment: Fair Treatment for All Beginning with its Guarantee of Fair Treatment policy, Marriott practices a fair, open approach to problem solving. The underlying beliefs are: Workplace problems can be dealt with most effectively at the level at which they occur. Problems are resolved faster when confronted immediately and resolved on the spot, Outside organizations or individuals usually are not needed to resolve problems satisfactorily. The Open Door The “open door policy” (Marriott’s Guarantee of Fair Treatment) is a framework for handling associates’ daily issues and concerns. When minor concerns are resolved quickly and satisfactorily, they do not become major issues. In your daily interactions with your associates, remain open and aware so that you can sense when there are potential areas of concern and respond quickly. As a manager, you must go to associates instead of waiting for associates to come to you. Managers find themselves faced with the intervention of outside parties only when the principles of fair treatment and open communication are not practiced with credibility and responsibility. Inconsistent and unfair management decisions can make us susceptible to pressure from outside entities. If each manager handles associates’ concerns effectively, there is rarely any justification for external intervention. The Direct Approach Marriott’s management philosophy is to interact directly with associates to handle their issues and concerns one-on-one, working out mutually beneficial solutions. Marriott believes that we are better able to address associates’ concerns with them directly without the need of any person or organization outside the Company. More importantly, people or organizations outside the Company may not always have the sincere interest in the associate’s well-being that a Marriott manager has. It is to everyone’s advantage to work together to achieve satisfactory resolutions. Listen Well Managers should take the time to be good listeners when associates have problems. Encouraging associates to come to you first, without fear of retaliation, is key to avoiding outside agency or third party involvement. Mutual Respect Marriott’s commitment to its pro-associate philosophy is so strong that, under certain circumstances, a manager’s decision may be reversed. When this happens, there is a detailed discussion with the manager to obtain agreement. When a management decision is reversed, managers may feel they are losing the respect of their associates. Actually, managers never lose respect if they are willing to recognize and admit their mistakes. This can lead to new respect from their associates. On the other hand, failing or refusing to recognize that an error has been made may result in lost respect and confidence. The Company and all levels of management are dedicated to the principles of fair treatment for managers and non-managers alike. Managers must be treated properly for associates to be treated fairly in turn.
CONDUCT & RESPONSIBILITIES Marriott International, Inc. - Continental Human Resources - Confidential and Proprietary Information 10 Proven Success Marriott’s pro-associate attitude and management style is a major distinguishing factor underlying the Marriott management philosophy. Ethical, fair, and humane, our philosophy has endured for over 80 years. When a manager understands its intent, this attitude becomes a valuable tool and sound management practice — a practice that is meaningful for hourly paid and management associates and, ultimately, for the Company itself. Responsibility for Subordinates’ Actions As a manager, you must know what those reporting to you are doing. You are not doing your job if you close your eyes. Such an attitude is often expressed by communicating, “Solve the problem, but do not let me know how you did it.” Rather, you should ask, “How did you solve the problem?” If the proposed solution to a problem makes you uncomfortable, talk it over with the Marriott Law Department or, outside of the United States, with the legal resource designated by your property’s management. The Company will stand behind associates who act in good faith, but those who recklessly or willfully violate the law will be subject to dismissal, and, possibly other legal consequences Introductory Period The first 90 days of employment are an introductory period, during which associates will be evaluated to determine their suitability for their position. An associate may be terminated during this time period for any reason, with or without notice. After the first 90 days, the Company’s Progressive Discipline policy applies. Solicitation Solicitation of associates during work time by, or on behalf of, an individual, organization, club, or society is prohibited. The distribution of any literature, pamphlets or other material in any interior work area of the property is likewise prohibited. Distribution of any literature, pamphlets, or other materials by or to employees during working time is prohibited. Personal and Social Relationships in the Workplace Marriott provides a workplace free of favoritism and is committed to protecting against liabilities associated with intimate personal relationships in the workplace. Marriott has no desire to interfere with the private lives of its associates or their offduty conduct. However, where such conduct impacts the work environment in a negative manner, Marriott reserves the right to take whatever action is appropriate, in its discretion, to protect the Company's interests. Marriott associates should maintain professional and business-like relations with all associates and all guests at all times. With the exception of Company-sponsored functions, fraternization with guests is not allowed on the property premises. The intimate or social relationships between non-management associates will be addressed only when and if they create work environment issues. All managers and supervisors are responsible for maintaining a professional business environment. An intimate relationship between individuals who have a direct or indirect supervisor relationship is highly inappropriate. Likewise, it is inappropriate for relatives (either by blood, adoption, or marriage) to have a direct or indirect supervisory relationship. If such a reporting relationship is present between individuals in an intimate or familial relationship, the involved associate in the supervisory role must communicate this fact immediately to his or her manager so that a transfer or reassignment may be considered for either party. Failure to follow this policy is considered serious misconduct and may result in disciplinary action.
CONDUCT & RESPONSIBILITIES Marriott International, Inc. - Continental Human Resources - Confidential and Proprietary Information 11 Employment of Relatives The Company is committed to fostering a fair and professional work environment that minimizes the potential for favoritism or conflict of interest in the workplace. To help achieve this goal, the employment of relatives is restricted. Associates may not work in a position that provides direct or indirect supervision to a relative, including positions two levels above or below the relative. This restriction includes any position directly approving or having influence affecting the wages, hours, performance evaluations, career advancement or working conditions of a relative. In addition, certain positions have further limitations on working with relatives within their unit or department. The term “relatives” refers to spouses, parents, grandparents, brothers and sisters, children, grandchildren, in-laws, nephews and nieces, aunts and uncles, cousins, step-relatives, domestic partners and their immediate relatives (parents, siblings and children), significant others (intimate relationships), and individuals living together on a permanent basis as a family. Associates who are in a relationship that would violate this policy are required immediately to disclose the relationship to their Manager and/or Human Resources representative. The Manager and Human Resources representative are responsible for resolving the situation utilizing the policy guidelines. Associates who fail to disclose or are not truthful about their workplace relationships may be subject to disciplinary action, up to and including termination. In addition, associates may not circumvent this policy by using a contingent labor firm to employ a relative, where the direct employment of the relative by the Company would otherwise violate this policy. Social Media Rules of Conduct and Guidelines For Associates To promote appropriate, productive and lawful use of social media, Marriott has adopted the following rules of conduct. It is important for those who participate in social media for business or personal use to review and follow these rules of conduct. Failure to comply with these rules or related company policies may result in disciplinary action, up to and including termination of employment. In the event local laws differ with Marriott International rules of conduct or policy, local laws should be followed. As local laws may continue to evolve around the world over time, associates are instructed to seek the guidance of their General Manager, Director of Human Resources or HR Services representative. 1. Understand and Comply With Marriott’s Policies. It is your responsibility to understand and comply with the various company policies that may be implicated by your business or personal use of social media. You should be particularly familiar with MIP-28 (Electronic Communications), which identifies certain prohibited uses of internal and external electronic communication and social media tools and the use of Marriott-provided technology. In addition, in the event you or your location, business or brand want to develop an application that interfaces with a social media site and/or collects information from users of such site, you should consult MIP-34 (Acquiring Information Technology or Information Processing Products and Services). 2. Be Clear and Transparent. When engaging in social media, there are times when you must disclose your employment as a matter of company policy. Specifically, if you are promoting Marriott or any of its brands in a way that might mislead others into believing that you are not affiliated with Marriott (e.g., you are writing a review of a hotel on a travel website), you must disclose that you are employed by Marriott. (In the United States, this is also required in order to comply with Federal Trade Commission Guidelines on Endorsements and Testimonials in Advertising.) Keep in mind, each social media site has its own terms of use, and you should review those terms to ensure you are in compliance.
CONDUCT & RESPONSIBILITIES Marriott International, Inc. - Continental Human Resources - Confidential and Proprietary Information 12 Social Media Rules of Conduct and Guidelines For Associates (continued) Even when you are participating in social media using your personal accounts, people may perceive you to be speaking on behalf of Marriott. Managers and executives in particular must consider whether the personal thoughts they publish may be misunderstood as expressing Marriott positions. No associate should imply they represent the company through social media without the prior approval of Marriott Global Communications, Human Resources or a brand’s marketing team. If you are not an official Marriott-designated spokesperson, you must add a disclaimer to this effect: “The postings on this site are my own and do not necessarily reflect those of Marriott International.” 3. Be Accurate. If you are authorized by the company to respond to a comment or discuss specific company-related information, be sure to verify the details using company-published information (e.g., information provided on Marriott.com or Investor.Marriott.com). If you are in a discussion about Marriott’s products or services, don’t make unsubstantiated claims. If you have questions about whether you are authorized to represent the company and discuss company information in a public social media forum, you should consult MIP-28 (Electronic Communications), discuss it with your manager and/or send an e-mail to [email protected]. 4. Protect Confidential and Proprietary Information. Keep in mind that online postings and conversations are not private. Anything you post will be viewed by others, including coworkers, guests, customers and company competitors, and could exist indefinitely even if you attempt to delete the information later. For this reason, never discuss Marriott confidential or proprietary information, including development plans, company finances, strategies, sensitive brand information, internal business-related confidential communications or any information that is not generally known by or available to the investing public and would be considered important in a decision to buy, hold or sell Marriott securities. In addition, you should respect copyright and trademark laws and refrain from conducting Marriott business using intellectual property, including music, photos, videos or logos, to which you do not own the rights. For example, don’t promote a hotel by posting a video of an event at the hotel that is accompanied by a song that you don’t have rights to air publicly. Also, do not post pictures or video of any guest, customer, vendor, business partner or other third party without the written consent of that individual. Be cautious about posting pictures or video of other associates without the other associates’ knowledge or consent. 5. Be Cautious About Personal Information. In the event you plan to collect personal data from users on a company social media site, including names, addresses, e-mail addresses, credit card numbers, Social Security numbers, Enterprise IDs (EIDs) or any other information specific to the user, you should consult the Marriott International Law Department before doing so in order to address certain restrictions on where such information can be stored and how it can be used. Personal information about guests or customers should not be shared or posted on social media sites. 6. Social Media for Professional Networking & Recruiting. Social media may be used by Marriott associates for professional networking, or to share active job postings with their networks. Referrals that learn of Marriott job openings through such efforts must be directed to apply by using the company's standard application procedure. Recruiters or HR professionals involved in recruiting activities may use social media channels to connect with and source potential candidates, promote career events, or share active job postings. Some social media channels offer job boards. If utilized, the job posting must follow the company’s standard application process and appropriate brand standards available on MGS. Social media should not be used by interviewers, hiring managers or HR professionals to evaluate applicants or candidates, or as part of a reference or background check process. In the course of interacting with job seekers through social media, HR professionals must ensure compliance with local laws, as well as company processes and policies. In all instances where associates are using social media for professional networking, they must disclose their Marriott affiliation when endorsing or recommending fellow Marriott associates. Because endorsements could be mistaken for references, associates should never endorse or recommend current or former Marriott employees who are or were in their reporting structure (i.e., direct or indirect superiors or subordinates). If you choose to refer a current or former associate who has not been in your reporting structure, you must include the following language: “This recommendation reflects my views alone and are not necessarily those of Marriott or any of its brands.”
CONDUCT & RESPONSIBILITIES Marriott International, Inc. - Continental Human Resources - Confidential and Proprietary Information 13 Social Media Rules of Conduct and Guidelines For Associates (continued) If a property, cluster, market or brand desires to establish a formal social media presence for jobs and careers at their respective locations, this must be evaluated by the Continent Human Resources team and the Talent Acquisition COE to ensure the action is in alignment with Marriott’s global talent acquisition social media strategy. To make the most of your social media experience, always exercise good judgment and be aware of the following guidelines. 1. Yourself. If you are simply participating in social media as an individual and not expressing opinions about Marriott, its hotels, its competitors or other hospitality or industry-related topics, no disclosure of your employment with Marriott is required. Some people prefer not to disclose their employment with Marriott in recognition of the fact that, once you identify yourself as a Marriott associate, anything you post or that is posted on a website you create potentially reflects on the company. Be knowledgeable about who has access to your information, images and posts. Most sites allow customizable privacy settings so that only certain groups/individuals can access specific information. 2. Be Thoughtful About How You Present Yourself. One of the goals of social media is to create dialogue, and participants won’t always agree on an issue. When confronted with a difference of opinion, keep your cool. Ignoring an objectionable comment sometimes gives it less credibility than responding in an inflammatory way. Respect your audience, present your views in a clear manner, and be the first to correct your mistakes. Don’t use slurs, personal insults, obscenities (even in abbreviated or acronym form), or engage in any conduct that could be viewed as malicious, threatening or obscene, or that might constitute harassment on the basis of race, gender, disability, religion or any other status protected by law or company policy. Do not post information or statements that you know to be false about the company, other associates, guests, customers, vendors or business partners. 3. Be Careful When Interacting With Guests Via Social Media. There is a trend in the hotel industry to engage guests through social media channels with the intent of promoting specific companies, hotels or brands. For example, certain companies pay reputable bloggers (in cash, room nights, merchandise or otherwise) to stay at a hotel and write favorable reviews. If you are planning to provide anything of value in exchange for reviews on a social media site, please contact the Law Department, as there are federal guidelines detailing disclosures that must be made regarding the relationship. Further, Marriott associates should be careful about adding guests as “friends” or otherwise engaging guests in ways unrelated to the guest’s stay. No matter how friendly a guest may seem, he or she may not want to advance the relationship to a personal level, and we do not want to give the perception that Marriott associates are anything other than professional. If a guest attempts to contact you via a social media site, you may respond or accept the invitation if you feel comfortable and believe it would not interfere with your job duties or obligation to maintain professional and business-like relations with guests. These Rules of Conduct and Guidelines, as well as the corporate policies upon which they are based, should not be interpreted as prohibiting associates from discussing the terms and conditions of their employment in accordance with applicable law, including the National Labor Relations Act. Additional information about Marriott’s Social Media Rules of Conduct and Guidelines for Associates can be found on Marriott Global Source (MGS). Reference Checks It is the policy of Marriott to provide neutral references (dates of employment, last position held, and with appropriate authorizations, current or final salary or wage rate) in response to inquiries from prospective employers regarding the employment of current or former associates. The contact information for reference checks is available through Human Resources. Cell Phones in Cars Associates who drive on company business must observe all traffic laws, including those related to the use of cell phones or other electronic devices.
CONDUCT & RESPONSIBILITIES Marriott International, Inc. - Continental Human Resources - Confidential and Proprietary Information 14 Outside Business Activities Per Marriott International, Inc. Policy MIP 59 Outside Business Activities, Marriott associates may not engage in business activities outside of their employment with Marriott that: Detract from their job performance Interfere with other associates performing their jobs Create an actual or potential conflict of interest Negatively affect Company relationships with customers or vendors. In addition, associates may not use Company assets in connection with their outside business activities. If you have an outside business, you must submit a written description of the proposed business activity to your immediate supervisor. Please see MIP-59 Outside Business Activities for additional details regarding this policy. Marriott Rewards® Non-Earning Program As a reminder, program terms and conditions restrict associates of Marriott International, Inc. and its subsidiaries in their participation in Marriott Rewards®. Associates may have a Marriott Rewards account, but are restricted in how they may obtain points. All points or frequent flyer miles accrued prior to employment with Marriott may be retained. The only way an associate may accrue Marriott Rewards points is if they own Marriott Vacations Worldwide timeshare(s) and exchange their week(s) for points. All other point or frequent flyer mileage earning opportunities are unavailable to Marriott associates, including but not limited to: Obtaining points through use of the Marriott Rewards Visa® credit card Marriott Vacations Worldwide timeshare purchase, owner referral or tour points Frequent flyer mileage bonuses related to hotel stays Points earnings related to hotel stays Purchasing points Associates may open a Marriott Rewards Associate Non-Earning Program Membership to simplify the hotel reservation process, which allows the associate to enter basic information, such as room preferences into an online profile. While Marriott associates are eligible to establish a Marriott Rewards Associate Non-Earning Program Membership, they may not earn or accumulate points or miles on behalf of themselves or family or friends on such account. If you have questions regarding Marriott Rewards terms and conditions or account status, please contact Marriott Rewards at (801) 468-4000, Monday through Friday from 6:15 a.m. to 7 p.m. Mountain time. Marriott associates who have access to Marriott Rewards accounts, or systems which interface with accounts, must not alter or manipulate guest accounts or use the program in any way other than for the intended purposes of the program. Failure to comply with this policy may result in disciplinary action, up to and including termination.
CONDUCT & RESPONSIBILITIES Marriott International, Inc. - Continental Human Resources - Confidential and Proprietary Information 15 Marriott’s Policy Toward Third Parties The management of Marriott has operated for more than 80 years on the basic philosophy of fairness in dealings with associates, guests and suppliers. Marriott will continue to offer wages, benefits, hours, and working conditions that are competitive with the hospitality industry in your area. We have found that our commitment to fair treatment of associates has resulted in an overwhelming majority of associates who have come to realize the value of dealing directly with management and without the interference of an outside party. Business Integrity Line It has always been Marriott’s policy to conduct business ethically and with integrity, and we expect our associates to uphold our high standards of business conduct. Unfortunately, people don’t always make the right decision. If you know of any unethical conduct, please call the Business Integrity Line (877-777-7489) to anonymously report your concerns via the country-specific AT&T access number. Check posters at your hotel for dialing instructions for your location. For locations where AT&T services are not available you may call direct at +1-770-582-5248. Information Protection and Privacy Information is a valuable asset of the Company and must be properly secured from loss, misuse, unauthorized access, alteration, or disclosure. Protecting confidential and personally identifiable information (e.g., name, address, credit card information, social security, national health or other national ID numbers, etc.) is not only a necessary business practice, in some markets it is a legal requirement. In today’s highly competitive business environment, failure to protect confidential and proprietary information of the Company and the personally identifiable information (PII) of our guests and associates can have a detrimental impact on the Company and your property or business location. Use these Basic Information Protection & Privacy Tips to help protect confidential and personally identifiable information that you are responsible for or have access to. More detailed direction is found in the policies and standards listed below. 1. Understand Policies and Standards such as MIP-29 Information Security & Confidentiality, MIP-47 Personal Information Privacy, and the Security of Confidential and Personally Identifiable Information standard. You can access these documents on the Company’s Intranet - Marriott Global Source. 2. Educate and Train yourself and your associates about Information Protection threats and good protective practices through regularly referencing resources on the information protection website on the Marriott Global Source (Business Resources>Information Protection). Ensure associates you supervise have completed the Privacy Directions training program. 3. Minimize collection of information to only what is needed for a business purpose or legal need. 4. Limit Access to information to only those with a business need-to-know and never share your password with others. Ensure that you and any associates you supervise have received and signed the Information Protection Agreement (IPA), if not, inquire with Human Resources. (IPA Exception: France) 5. Protect what is collected through good physical security and following all computer standards. Store all paper documents with confidential information or PII in a locked cabinet or room with limited access. Use a cable lock to secure your laptop.
CONDUCT & RESPONSIBILITIES Marriott International, Inc. - Continental Human Resources - Confidential and Proprietary Information 16 Information Protection and Privacy (continued) 6. Securely dispose of all paper documents with confidential or personally identifiable information that are no longer needed by using a cross cut shredder. When electronic resources such as laptops, desktop computers, Blackberries, servers, or any other electronic device that contains confidential or personally identifiable information need to be disposed of, be sure to involve your property systems manager to determine the correct procedure. 7. Protect Electronic Resources you are assigned by following all IR security standards especially those related to modems, firewalls, and wireless access. Do not attempt to deactivate or disable anti-virus, security patch or encryption software installed by Information Resources. Information protection and privacy is every associate’s responsibility. If you are aware of any electronic-based confidential or personally identifiable information that is lost or stolen please call the Help Desk at +1-240-632-6000 or send an e-mail to [email protected] if the lost or stolen information is in paper form. If you have any information protection & privacy questions or concerns please promptly send them to [email protected] . Information Protection Agreement The Importance of Information Every Marriott associate is responsible for looking after the Company’s assets. Two of our most valuable assets include our Company’s information and the computer systems we use to process and store that information. To help you learn how to protect the Company’s confidential information and computer systems, read this summary and the Information Protection Agreement (IPA) carefully. Much of the information that associates work with contains or involves confidential information. To protect this information, you must be careful with: Your oral conversations Your paper documents, and The computer systems you access Examples of confidential information include but are not limited to: Sales forecasts and plans Revenue management techniques, User IDs, passwords, and modem access telephone numbers Company computer systems (MARSHA, Property Management Systems, Payroll, etc.), computer software, voicemail, and e-mail, as well as reports from these systems Confidential information also includes personally identifiable information that is entrusted to us by your fellow associates, guests, hotel owners, Marriott Vacations Worldwide and residence owners, and franchisees. Credit card information, e-mail addresses, and financial information are a few examples of personally identifiable information. Confidential information must be protected regardless of where it resides, including paper reports, desktop computers, laptops, and wireless devices.
CONDUCT & RESPONSIBILITIES Marriott International, Inc. - Continental Human Resources - Confidential and Proprietary Information 17 Information Protection Agreement (continued) Your Resources Marriott International Policies (MIPs) addressing information protection and the appropriate use of technology are: MIP-28 Electronic Communications MIP-29 Information Security and Confidentiality MIP-31 Software Use MIP-47 Personal Information Privacy Every Marriott associate has access to these policies. They are located in the Marriott International Policy Manual on the Marriott Global Source (MGS) or, you may ask your manager or Human Resources representative for a copy. You can also access additional information protection educational materials on MGS within the Information Protection department link. You should review these MIPs to become familiar with all the requirements to protect information. You can help protect Marriott’s information and computer systems, information belonging to our guests, owners, franchisees, and associates— including yourself! Need to Report an Incident? If you are aware of confidential information that has been disclosed or is not being handled properly, please: Contact your manager or Human Resources representative, or call the Marriott Business Integrity Line (877- 777-7489) to report the incident anonymously via the country-specific AT&T access number. Check posters at your hotel for dialing instructions for your location. For locations where AT&T services are not available you may call direct at +1-770-582-5248. Questions? If you have any questions regarding information protection or privacy issues, please send an e-mail to [email protected] . As a Marriott associate I will protect information and computer systems by agreeing to: Protect the Confidentiality of Information Respect the privacy of all guest, associate, hotel owner, Marriott Vacations Worldwide and residence owner and franchisee personally identifiable information. Use confidential information only as needed for my Marriott job. Only share information with other associates if they need it to perform their Marriott job. This policy does not prohibit associates from discussing wages or other terms and conditions of employment. Use caution when faxing confidential information such as calling ahead to ensure the recipient is at their fax machine. Allow access to Company information by third parties (e.g., contractors) only under confidentiality agreements approved by Marriott’s Law Department. Treat other companies’ confidential information with the same level of care I would for Marriott’s information. Information Protection Agreement (continued)
CONDUCT & RESPONSIBILITIES Marriott International, Inc. - Continental Human Resources - Confidential and Proprietary Information 18 Information Protection Agreement (continued) Secure and Properly Dispose of Confidential Information Keep confidential information (including information on paper, CDs, diskettes, tapes, and portable or wireless devices) in a secure place such as a locked office. Properly dispose of (e.g., shred) confidential materials when no longer needed, keeping in mind Marriott’s record retention requirements. Label Confidential Information Label all pages of confidential information I create as shown in the following box. If space is limited, I will label the document with the bolded capitalized words. Protect My Passwords Use passwords that are difficult to guess but easy to remember, such as the first letter of each word in a memorable phrase. Keep my passwords secret. Use Computer Resources Wisely Use Company voicemail, e-mail, Internet access, and technology wisely and primarily for business purposes. Do not create, view, or forward inappropriate or offensive voicemails, e-mails or Internet postings related to a person’s race, color, national origin, religion, sex (including pregnancy), sexual orientation, age, disability, etc. (Remember, a Company record of this information exists and it is not private information of the associate.) Do not use the Internet to access inappropriate sites such as those containing sexually explicit content, gambling, hate speech, or crime skills. Do not create or forward inappropriate documents, e-mails, or communications. Protect the Desktop/Laptop Never disable anti-virus software or security patches that the Company has installed or updated on the computer in use. If I am responsible for maintaining any Windows-based computer equipment at my business location. I will ensure that all equipment is protected with current anti-virus software. MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International, Inc. and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott. Any other use is expressly prohibited.
CONDUCT & RESPONSIBILITIES Marriott International, Inc. - Continental Human Resources - Confidential and Proprietary Information 19 Information Protection Agreement (continued) Respect Software Licensing Laws Comply with computer software laws by ensuring proper licensing and not copying software unless allowed by the vendor. Comply with Privacy Laws Comply with any instructions I receive relating to local information privacy laws. Ask Questions Ask my manager if I am unsure how to handle a request for information. Report Problems Report any instances of non-compliance
CONDUCT & RESPONSIBILITIES Marriott International, Inc. - Continental Human Resources - Confidential and Proprietary Information 20 Leave of Absence Basic Leave Entitlements vary by country. In the United States there is The Family and Medical Leave Act (FMLA) which requires that Marriott provide eligible associates with up to 12 weeks of unpaid, job-protected leave in a 12-month period for certain family and medical reasons, e.g., for the birth of a child, placement of a child for adoption or foster care; to care for an associate's spouse, child or parent who has a serious health condition; or for a serious health condition that makes an associate unable to function on the job. Check with your Human Resources Representative to determine what is applicable in your specific location. Equal Opportunity Marriott International, Inc. is and always has been an equal employment opportunity employer. It is the Company's policy to ensure equal employment opportunity in all aspects of employment. The Company strives to employ and promote the best qualified person for each job and, in so doing, will comply with all legal requirements. It is the Company's policy to provide equal employment opportunity without regard to race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity or expression, genetic information, disability, national origin, status as a veteran or other basis in connection with, but not limited to, hiring, placement, training, recruiting, or termination. Check with your local Human Resources representative for details of local applicable regulations in this area. Marriott’s Policy Prohibiting Harassment and Unprofessional Conduct Please note local laws may be applicable and may override this policy if legally binding in your location. Marriott International strives to provide a professional and congenial work environment and will take all necessary steps to ensure that the work environment remains pleasant for all associates. An integral part of this type of work environment is for all associates to treat each other with courtesy, consideration, and professionalism. The Company will not tolerate harassment of any associate by any other associate, supervisor, vendor, guest, client, or customer. Harassment for any discriminatory reason, such as race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity or expression, genetic information, disability, national origin, status as a veteran or other basis protected by applicable law is prohibited by state and federal laws and may subject the Company and/or the individual harasser to liability for any such unlawful conduct. With this policy, the Company prohibits not only unlawful harassment, but also other unprofessional and discourteous actions. Sexual Harassment Sexual harassment includes unwelcome sexual advances, requests for sexual favors, or any other visual, verbal, or physical conduct of a sexual nature when: a. Submission to the conduct is made either implicitly or explicitly a condition of the individual's employment. b. Submission to or rejection of the conduct is used as the basis for an employment decision affecting the harassed associate. c. The harassment has the purpose or effect of unreasonably interfering with the associate's work performance or creating an environment that is intimidating, hostile, or offensive to the associate.
CONDUCT & RESPONSIBILITIES Marriott International, Inc. - Continental Human Resources - Confidential and Proprietary Information 21 Marriott’s Policy Prohibiting Harassment and Unprofessional Conduct (continued) Each associate must exercise his or her own good judgment to avoid engaging in conduct that may be perceived by others as harassment. The following is a partial list of conduct that would be considered sexual harassment. 1. Verbal — Repeated sexual innuendoes, sexual epithets, derogatory slurs, sexually explicit jokes, obscene or sexually suggestive comments about a person's body, offensive or unwelcome flirtations, unwanted sexual advances or propositions, threats, or suggestive or insulting sounds. 2. Visual/Non-verbal — Derogatory or sexually explicit posters, cartoons, photographs, magazines, drawings or other printed items; suggestive objects or pictures; e-mails, screen savers, or other electronic communications; graphic commentaries; leering or obscene gestures. 3. Physical — Unwanted physical contact including touching, interference with an individual's normal work movement, or assault. Other Types of Harassment Marriott International also prohibits harassment on the basis of race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity or expression, genetic information, disability, national origin, status as a veteran or other basis protected by applicable law. Such prohibited harassment may also be evidenced by similar verbal, non-verbal, or physical conduct as described in the sexual harassment category. Complaint Procedure Associates who believe that they have been subjected to objectionable conduct should immediately tell the harasser to stop the unwanted behavior and report it to a manager. The Company will, to the extent possible, protect the confidentiality of harassment complaints. If possible, associates should bring their concerns to the attention of their immediate manager or supervisor. However, if the unwelcome behavior involves a manager or supervisor to whom they directly or indirectly report, they can also seek help from any other manager, Human Resources Manager or Director of Human Resources, Area Director of Human Resources, your continental Chief Human Resources Officer, or their business' Corporate Employee Relations Department. Do not allow an inappropriate situation to continue by not reporting it, regardless of who is creating that situation. No associate in this organization is exempt from this policy. In response to every complaint, the company will conduct an immediate, thorough and objective investigation. The company will, to the extent possible, protect the confidentiality of harassment complaints. If the company determines that a violation of this policy has occurred, it will take corrective and preventative actions where necessary. A determination regarding the harassment alleged will be made and communicated to the person claiming harassment as soon as practical. Associates violating this policy, however, are subject to discipline up to, and possibly including, termination, as determined by local laws regulating the specific employment relationship. The company strictly prohibits retaliation against associates who report perceived harassment or who file, testify, assist or participate in any manner in any investigation, proceeding or hearing regarding potential harassment. An associate who brings such a complaint to the attention of the company will not be adversely affected as a result of reporting the harassment.
CONDUCT & RESPONSIBILITIES Marriott International, Inc. - Continental Human Resources - Confidential and Proprietary Information 22 Progressive Discipline Refer to your Human Resources representative to confirm details of this policy since local laws may impose different requirements. It is our belief that discipline should be a process that allows an individual to improve his or her understanding and the performance of his or her duties. Our discipline procedure is designed to enable the associate and his or her manager to identify and agree on areas of misunderstanding, conflict or poor performance and together outline and agree on corrective measures required preventing the same or similar difficulties in the future. When policies and procedures are not being followed, it is the responsibility of your supervisor or manager to correct the situation. This may be done in three ways: coaching and counseling, a verbal warning, or written warning. All are meant to make associates aware of concerns and give them the information and help they need to correct the situation. Coaching and Counseling The first step is often coaching and counseling. When an associate displays unacceptable behavior or his or her performance is not meeting the job requirements, the associate should be informed. Coaching and counseling is done as soon as the infraction occurs, and the associate is given an opportunity to correct the problem in a reasonable amount of time. Verbal Warning This is a verbal discussion between the manager and the associate in which the manager will identify a specific behavior that is inappropriate. Working together, the associate and the manager will outline a corrective plan of action. a note documenting the verbal warning is placed in the associate’s personnel file. The Verbal Warning contains a line for the associate's signature to acknowledge that he or she has read and understands what is written. Written Warning This is a serious action taken by the manager in response to inappropriate behavior or when previous discipline has not been effective. A management associate can be terminated under progressive discipline if he or she has one written warning and a second incident occurs which is a violation of policy or indicative of inappropriate behavior or poor judgment that results in a second written warning. Written Warnings are kept in the associate’s personnel file. A Written Warning is to be signed by the associate to acknowledge that he or she has read and understands what is written. Refusal to sign a written warning does not make it invalid, because a second supervisor/manager will be called in to witness the associate’s refusal to sign. You should recognize the grave nature of the written warning. Under Marriott’s Progressive Discipline policy, a manager may be terminated upon receipt of two written warnings within a one-year period. If you feel the warning is inaccurate or unwarranted, you should exercise your Guarantee of Fair Treatment by appealing to your next level manager. Written warnings expire after one year. Although they are retained in your file for reference, they will generally not be used to support a termination recommendation at a later date. Suspension Notice The associate’s manager will inform the associate through a written suspension notice that he or she is being placed on suspension and is being recommended for termination. The suspension, which is without pay (unless otherwise determined by local regulations), generally lasts for three business days, not to include weekends or holidays, in order to investigate the facts surrounding the suspension. Suspension will not be used as disciplinary action or for substandard performance.
CONDUCT & RESPONSIBILITIES Marriott International, Inc. - Continental Human Resources - Confidential and Proprietary Information 23 Progressive Discipline (continued) The General Manager will review the findings and approve or disapprove the recommendation for termination. If the General Manager disapproves termination, the associate is returned to work and paid wages for all regularly scheduled hours missed during the suspension. Guarantee of Fair Treatment (for UK locations – check with your Human Resources representative for variations from this policy) Marriott policy provides that every associate, regardless of position, is treated with respect and in a fair and just manner at all times and that all associate concerns be given full consideration. In keeping with this long-established policy, the company will not discriminate or retaliate against an associate for using the Guarantee of Fair Treatment. All persons will be considered for employment, promotion, or training on the basis of qualifications without regard to age, race, religion, sex (including pregnancy), color, sexual orientation, gender identity or expression, national origin, disability. We recognize that, being human mistakes may be made in spite of our best efforts. We want to correct such mistakes as soon as they happen. The only way we can do this is to know of your problems and complaints. NO MEMBER OF MANAGEMENT IS TOO BUSY TO HEAR THE PROBLEMS OR COMPLAINTS OF ANY ASSOCIATE. If you have a problem or complaint, this is what you should do: STEP 1—TELL YOUR IMMEDIATE SUPERVISOR. During this discussion, feel free to share your honest feelings and concerns. Your supervisor will listen in a friendly, courteous manner because it is his or her desire to understand and aid in solving problems which arise in your work. Generally, you and your supervisor will be able to resolve your problems. STEP 2— If you do not get your problem straightened out with your supervisor, see your manager or department head. He or she will obtain all of the facts and work to settle your problem in a fair and equitable manner. If you still are not satisfied, the department head or supervisor will arrange for you to see your General Manager or Human Resources Representative. STEP 3— Your General Manager or Human Resources Representative will confer with you and all others involved to carefully review the facts and circumstances. If, after a thorough discussion of the matter, you still feel the problem has not been resolved to your satisfaction, the entire matter will be referred to a member of the Continental or Area Human Resources representative for further action.
CONDUCT & RESPONSIBILITIES Marriott International, Inc. - Continental Human Resources - Confidential and Proprietary Information 24 Conditions of Employment Specific conditions of employment, which will be reviewed in orientation at your property may vary from the general ones listed here for your reference. As an associate of Marriott International, I agree to faithfully perform my job in a responsible manner. I further agree to read and/or learn all present rules and regulations and any future rules and regulations that may be issued by Marriott International through material provided to me. The rules and regulations listed here are not all-inclusive and may be in conflict with local regulations in which case the local regulations prevail. I understand that: 1. My employment is conditional upon successful completion of a 90-day introductory period. I also understand that during the introductory period I may be discharged according to the policy as set forth in this handbook. 2. The Property Removal Policy has been explained to me, and I understand that any item with or without a removal pass is subject to inspection by management or the Loss Prevention Staff. 3. If I am issued a locker or a desk, it is a benefit to me to store my personal belongings. I will not place valued belongings in the locker or desk. I understand that my employer cannot accept responsibility for loss of such items. I also understand that management may inspect my locker or desk at any time, with or without notice. 4. The Company operates 7 days a week, 24 hours a day, and management may change my schedule in order to accommodate the guests. Also, I understand that I may be asked to work at a different job (other than the one for which I was hired) and different hours (other than the ones which I normally work) to meet business demands. 5. My schedule will be posted as soon as the business for the following week can be forecasted, and my attendance is mandatory on those days scheduled. I also understand that if through an emergency I cannot arrive at work on the scheduled day and time, I will call my department and speak with a supervisor or manager to explain my absence in accord with my location’s attendance policy. 6. Promotional materials, buttons, badges, pens, ribbons, etc., are part of my Company-provided uniform. I agree to wear such promotional materials when requested to do so by management. 7. I must comply with the standards of appearance, which have been explained to me. 8. I must adhere to Marriott International’s Policy Prohibiting Harassment and Unprofessional Conduct. 9. I am required to perform the duties of my job in the prescribed safe manner and immediately report all job-related injuries to my supervisor. 10. I am required to use the associate entrance which I have been shown as the designated associate entrance
CONDUCT & RESPONSIBILITIES Marriott International, Inc. - Continental Human Resources - Confidential and Proprietary Information 25 Conditions of Employment (continued) 11. I may not come to the interior working areas of the hotel more than fifteen minutes before or after my shift (unless otherwise specified in the location) or use the guest facilities of the hotel without prior authorization from my manager. 12. I have the right to terminate my employment at any time following the locally required notice period and my employer retains a similar right. 13. The contents of this handbook and all Company manuals dealing with employment policies are presented as a matter of information only and are not to be understood or construed as a promise or contract between Marriott and its associates. 14. If I have a problem, suggestion or concern, I can exercise my right to Guarantee of Fair Treatment. I further understand that: I may be discharged without any prior warning (unless otherwise stipulated by local laws and policies binding in my location) if I commit any of the following acts: 1. Possession of a weapon on Company premises 2. Willful or careless significant damage or destruction to Company property or the property of another associate, customer or vendor 3. Embezzlement 4. Theft, attempted theft or removal from the premises without proper authorization of Company property or the property of another associate, customer or vendor 5. Falsification of Company records including, but not limited to, employment applications, payroll and financial reports 6. Hitting, pushing or otherwise striking another person or any other disorderly conduct while on Company premises or arising from business relations 7. Threatening, either open or veiled, verbal or physical, an associate, guest, customer or vendor 8. Harassment (to include sexual) by associates (management and non-management) of one or more associates, vendors, guests or customers 9. Possession, use or being under the influence of illegal substances while on Company time or premises 10. Unauthorized possession, use or being under the influence of alcohol while on Company time or premises
CONDUCT & RESPONSIBILITIES Marriott International, Inc. - Continental Human Resources - Confidential and Proprietary Information 26 Conditions of Employment (continued) 11. Sale or attempted sale of illegal substances while on Company time or premises 12. Failure to carry out a reasonable job assignment or job request of your supervisor or manager, after being warned that failure to do so may result in termination 13. Unauthorized entrance or access to offices, guest rooms or computer information sources 14. Conviction of a crime that is related to my job. 15. Serious misconduct 16. Unauthorized or inappropriate use of Company software, computer networks, inter/intra/extra nets, e-mail, fax, phone, and letterhead or other Marriott forms or documents 17. Unauthorized review, disclosure, or distribution of confidential or proprietary information in violation of Marriott’s Information Protection Agreement.
SAFETY & LOSS PREVENTION Marriott International, Inc. - Continental Human Resources - Confidential and Proprietary Information 27 Accident Prevention and Associate Safety Accident prevention is a vital part of the Marriott culture. Marriott works hard through its corporate and operations structure to provide the equipment, design, maintenance programs, and training programs to provide working conditions that allow you to work safely. Each operation institutes safety programs and policies so that all associates will be familiar with the safety procedures that must be followed by every associate at that operation. Your safety performance is an important part of your responsibility and may be included in your performance appraisal. The following safe work rules are for everyone to follow: Report every incident or accident, to your manager at once. Always ask for instructions before using any type of equipment with which you are not entirely familiar. When lifting: Follow the proper lifting procedures. If it’s too heavy, get help. Follow the safe working method outlined by your supervisor or manager, including lockout/tag-out, blood borne pathogen, and Right to Know. Obey all “No Smoking” rules. A fire may endanger your life and the lives of your fellow workers. Report any unsafe conditions or practices to your supervisor or manager. At all times, use the proper Personal Protective Equipment which is provided for your protection. Disciplinary action may be taken in the event unsafe work practices are observed. In those properties where the post accident drug-testing program has been implemented, substance abuse testing will be conducted when appropriate under Company policy. Security Awareness All associates can assist in the security and safety of our guests, fellow associates and the property. If you should see unfamiliar or suspicious activity or articles near your work area, notify your supervisor or manager immediately. Never leave valuables in clear view; always lock them up securely. Emergency Procedures You must be familiar with the emergency procedures for your work area and any other locations of the property which you may frequent. In case of an emergency, remain calm, and follow the designated emergency procedures.
SAFETY & LOSS PREVENTION Marriott International, Inc. - Continental Human Resources - Confidential and Proprietary Information 28 Non-Violence Marriott will not tolerate violence in the workplace. Marriott strictly forbids, under penalty of termination: Possession of a weapon on Company premises. Fighting, hitting, pushing or otherwise striking another person while on Company premises or arising from Company business. Threatening, either open or veiled, verbal or physical, a guest, customer, vendor, or another associate. If you are witness to, or subject to, a threat or act of violence, walk away and report it immediately to a supervisor or manager. No act of reprisal will be taken against any associate for reporting a threat or act of violence. Environmental and Occupational Health All associates are expected to fully comply with all relevant environmental and occupational health and safety laws. The Company strives to minimize accidents through the establishment of safety, health, and environmental standards and through its loss prevention programs. Managers should be personally involved in loss prevention programs for their areas of responsibility to assure consistent and effective compliance. Substance Abuse Policy Marriott is committed to maintaining a safe, healthy, and productive work environment for all its associates. Abuse or involvement with alcohol, drugs, or controlled substances can adversely affect the work environment, job performance, and safety of all associates and customers. Therefore, the use, or possession of prescription drugs without a valid prescription; the offer to sell prescription drugs; the use, possession or offer to sell illegal drugs; and the unauthorized consumption of, reporting to work, or working while under the influence of alcohol are expressly prohibited. General Points: Marriott intends to provide a safe, drug-free environment for all its associates. 1. Marriott recognizes alcohol and chemical dependencies as treatable illnesses. 2. An associate who has an alcohol or chemical dependency and requests treatment, in the US, will be given one opportunity to seek professional treatment, provided no grounds for termination exist. Check local regulations for options in your location. 3. Even though an associate may have an alcohol or chemical dependency, he or she is expected to comply with all Marriott policies and performance standards. 4. Possession or use of illegal substances may result in immediate termination and prosecution. Unauthorized possession or use of alcohol on the job or property premises may result in disciplinary action up to, and including, immediate termination. 5. When there is a reasonable belief that drugs or alcohol are present in a Company-supplied locker, desk, or any other Company-provided property, a search may be conducted. Note: There may be additional Drug-Free Workplace policies or practices at your hotel. These may include driver testing, post-accident, or random testing.
GROW Marriott International, Inc. - Continental Human Resources - Confidential and Proprietary Information 29 Marriott’s Portfolio of Brands Marriott International operates the broadest portfolio of hospitality brands in the world. Marriott's diverse brands provide associates the opportunity to GROW their job and career across many locations and businesses. The Ritz-Carlton® At The Ritz-Carlton, travel is less about escaping than coming together – sharing extraordinary experiences at over 70 magnificent destinations. And now each stay is even more rewarding: in 2010, the brand launched The Ritz-Carlton® Rewards, giving guests exclusive benefits as well as legendary style and service … and the pleasure of having every wish exceeded, worldwide. The JW Marriott® At the JW Marriott, we’ve always believed saying less says so much more. No loud pretense. No excess formalities. At nearly 50 hotels in 20 countries, the experience is expertly edited, so what remains is an understated elegance. In 2010, Marriott’s fastest growing luxury brand opened award-winning hotels and spas around the globe. Soon travelers in 27 countries will be able to indulge all their senses. Enjoy new experiences. Or simply catch their breath. Welcome to JW Marriott. Bulgari Hotels & Resorts® Milan. Bali. Enhanced with the style of Bulgari. At Bulgari hotels, premium individuality is the rule. No detail is too small, no experience too grand: each intimate location offers guests an exclusive celebration of contemporary design and superior service. Soon to open in 2012 – London. EditionSM At last, a luxury lifestyle hotel brand that redefines the new luxury. Award-winning hotelier Ian Schrager unveiled The EDITION in 2010. It fuses style, service and sophisticated surprises. In early 2011, The Istanbul EDITION opened, and new locations are planned from London to South Beach. Marriott® Hotels & Resorts Marriott Hotels & Resorts stays on the move to help guests attain their personal best. The hotels that invented in-room work spaces and Express Checkout now provide state-of-art services in more than 50 countries – offering the broadest geographic choices of any Marriott brand. In 2010, Marriott opened its 500th hotel, built green-from-the-ground-up in the high-tech, historic city of Pune, India. The hotel is a showcase for the brand’s energizing new features, from re-imagined lobbies to state-of-art fitness centers and dazzling dinning. What hasn’t changed: the genuine warmth and attentive service that has made the name Marriott mean “hospitality” for more than 50 years. Renaissance® Hotels No matter where or why a guest travels, at Renaissance, there’s always something wonderfully new to be found. In 2010, Renaissance began showcasing buzzworthy music talent and introduced Navigators at each hotel, helping guests discover local food, wine and culture. The brand also opened hotels in Sweden, Russia, Thailand and China, helping travelers in over 140 locations satisfy their appetite for adventure.
GROW Marriott International, Inc. - Continental Human Resources - Confidential and Proprietary Information 30 Autograph Collection® Launched in 2010, the Autograph Collection is a portfolio of independent hotels as unique as the guests who discover them. Iconic landmarks, boutique arts … each hotel is one of a kind like a great autograph worthy of collecting. Remarkable destinations include the historic Casa Monica® Hotel in St. Augustine, Florida and The Cosmopolitan of Las Vegas, the new luxury hotel in the heart of the “Strip.” AC Hotels by Marriott Marriott’s newest brand, a joint venture with award-winning Spanish group AC Hotels, gives customers nearly 90 dynamic new choices in Europe. AC Hotels by Marriott launches with a portfolio of contemporary, moderately priced urban hotels in Spain, Italy and Portugal. Courtyard by Marriott® High-performance work spaces. High-tech amenities. Courtyard helps travelers maximize their time on the road. In 2010, the brand fast-tracked its lobby makeover to more than 270 U.S. locations, featuring the award-winning state-of-the-art touchscreen GoBoard® free lobby Wi-Fi and The Bistro. Worldwide. Marriott’s largest brand reached nearly 900 properties in more than 30 countries. SpringHill Suites by Marriott® Enter SpringHill Suites and enjoy inspiring design, spacious suites and affordable style. Guests work smarter – not harder – with free lobby Wi-Fi and multifunctional work and social spaces. With bright and inviting lobbies and complimentary breakfast at more than 270 locations across the U.S., the brand appeals to both business and leisure travelers. In 2010, the brand introduced ArtNight SpringHill Suites, an extension of its focus on fresh ideas and smart design. Fairfield Inn & Suites by Marriott® Fairfield Inn & Suites delivers the essentials that help keep travelers comfortable and productive on the road. Guests can count on the quality amenities and courteous service they deserve, offered at a great value. Fairfield Inn & Suites provides everything travelers are looking for including friendly, knowledgeable staff, free lobby Wi-Fi and complimentary breakfast. The brand is growing aggressively with over 650 locations in the U.S., Canada and Mexico with future expansion planned in key international markets such as India and Brazil. Residence Inn by Marriott® Guests thrive on long stays at Residence Inn. They know they can wake to a free hot breakfast. Work out in the fitness center. Then spread out in their spacious suite, power up the free Internet and get things done. Residence Inn celebrated its 600th hotel in 2010; new hotels will take the brand beyond North and Central America to countries from Ecuador to Germany. TownePlace Suites by Marriott® TownePlace Suites allows guests to maintain their rhythm in spacious studio, one- or two-bedroom suites with full kitchens and spaces for working and living. The brand’s TowneMap® wall orients guests to the neighborhood, and its complimentary breakfast helps them start the day off right. In nearly 200 locations, guests enjoy bright, modern spaces and lower rates for longer stays.
GROW Marriott International, Inc. - Continental Human Resources - Confidential and Proprietary Information 31 Marriott’s Portfolio of Brands (continued) Marriott Executive Apartments® Residential-style living and premier hotel service: In 14 countries, Marriott Executive Apartments provides the best of both. In 2010, the brand opened its 20th location, an upscale lakefront property in Tianjin, China. Marriott ExecuStay® ExecuStay offers furnished apartments nestled in residential neighborhoods in more than 700 locations across the U.S. For stays of 30 days or longer, ExecuStay takes care of the details from utilities to furnishings. Conveniences such as free Wi-Fi, full kitchen and laundry facilities allow guests to settle in and focus on their priorities. Guests also earn Marriott Rewards® points for their entire stay. Marriott Vacations WorldwideSM The year 2010 marked two milestones for Marriott Vacation Club: the brand opened its 50th resort and launched Marriott Vacation Club Destinations TM a flexible points program that drew nearly 65,000 members in its first nine months alone. New resorts ion Hawaii and Florida added choices to a portfolio that reaches from Orlando, Florida, to Phuket, Thailand, to Aruba’s Palm Beach. The Ritz-Carlton Destination Club® Travelers explore the world. Enjoy exclusive access to the finest travel properties. And receive exquisite service through The Ritz-Carlton Destination Club. Members are awarded a lifetime of awe-inspiring vacations at their choice of 10 locations in the U.S. and the Caribbean, plus more than 70 Ritz-Carlton hotels and resorts worldwide. Grand Residences by Marriott® At Grand Residences by Marriott, travelers can indulge in the lavish amenities and detailed service of a luxury resort while enjoying the advantages of owning a second home. The brand completed refurbishment of its historic London property in 2010; other locations include California, Florida and Hawaii. Marriott helps its associates GROW in their jobs and further their careers with opportunities for building new skills and taking on new responsibilities.
GROW Marriott International, Inc. - Continental Human Resources - Confidential and Proprietary Information 32 Performance Appraisals Periodically your manager will conduct a formal performance appraisal (which will be retained with your personnel records). This appraisal is an excellent opportunity for you and your manager to discuss how you are doing in your current job (areas of strength, skills which you may need to continue to develop, and goals). In addition, it will also give you a chance to talk about your career development and growth opportunities. Transfers and Promotions All management positions will be posted for a minimum of three (3) business days (72 hours), excluding weekends and holidays, before a job offer can be extended. All job vacancies can be viewed on line via myHR in the Job & Career Opportunities section. If you do not have access to myHR, request assistance from your Human Resources representative. Some job vacancies may be posted weekly at your property Marriott has a long tradition of filling many job vacancies by transfer or promotion with current associates who meet the requirements of the position. Your manager will work with you to develop your full potential with Marriott and you are encouraged to discuss your career interest with your manager so he or she will be aware of your aspirations. If you feel you meet the minimum requirements for a position, you should apply online via myHR in the Job & Career Opportunities section. Although it is recommended that you discuss your interest in pursuing a new career opportunity with your manager, if all eligibility requirements (listed below) are met, you are not required to obtain your manager’s approval before posting for a position. Time in Current Position: Red Band: 12 Months Sales Trainees - 6 months plus 12 months in position ID programs - completion of the required training (4/6/8 weeks) plus 12 months in position Blue Band: 12 Months Purple Band: 18 months Yellow Band: 24 months Performance: Associates must have a good performance rating (an associate can not have an overall rating of U or equivalent). Job Requirements: Associates must meet or exceed the minimum job requirements listed in the Job Description. Discipline: Associate has not received a written warning: Non-management – in the past six (6) months Management – in the past twelve (12) months
GROW Marriott International, Inc. - Continental Human Resources - Confidential and Proprietary Information 33 Transfers and Promotions (continued) If you do not meet all eligibility requirements, you must obtain an exception to post. Exceptions must be approved by your manager and Human Resources or General Manager. If there are extenuating circumstances, you may discuss this directly with your Human Resources or General Manager who will consult with your supervisor as appropriate. Make sure you update your personal information and accomplishments online via myHR in the My Information section as well as your Profile in the Performance Management Tool. Training and Development Philosophy Marriott has long been recognized as having one of the finest training and development programs in the hospitality industry. Training is an excellent way to maintain our unique culture and philosophies of associate engagement, participative management and customer service. Also, for Marriott to expand and continue to be successful managers must be committed to personal growth and advancement, seeking out opportunities for promotion and achievement of professional objectives. Marriott’s key training and development philosophies are: Each manager should assist in his or her own development. The responsibility for professional growth rests with the individual. Marriott supplies the necessary opportunities, development programs, appraisal systems and climate to encourage self-development. It is the manager’s responsibility to take full advantage of these resources. These resources now include MarrLearn and other web-based learning programs. MarrLearn offers both Marriott custom courseware, as well as 'off-theshelf' training products. Check Marriott Global Source for more details. Self-development is the foundation of Marriott’s Human Resources development system. The Company provides development structures, systems and resources. It is up to you to make use of these resources. As a result, promotions are based on performance; your knowledge, skills and abilities. Your goal is to be recognized as an outstanding achiever in each position you occupy. Toward that end, you will want to take full advantage of Marriott’s training and development opportunities to benefit yourself and your subordinates. Each manager is responsible for the development of subordinates. A manager must focus on the subordinate’s present job and encourage his or her improvement in identified areas. The best development occurs on the job, usually through feedback and one-on-one mentoring and coaching. Managers must keep subordinates informed of their performance, recognizing them and indicating where improvement is needed in order to help them learn and grow. One aspect of training is to enhance the understanding of operational standards or increase productivity. Training is most effective when it is performance-oriented, conducted in the real-world environment and implemented to actively engage the trainee. Enjoy the journey, and remember to take advantage of the all resources that are available to you!
REWARD Marriott International, Inc. - Continental Human Resources - Confidential and Proprietary Information 34 Marriott REWARDS our associates in many ways for all they do everyday for our guests and each other. Paid Holidays Paid holidays are offered to associates of Marriott. Contact your manager and/or Human Resources to find out which holidays are offered in your location. Benefits Inquire with Human Resources for your location’s specific benefits information. Associate Discounts Marriott associates are entitled to various discounts, among them are: Associate Room Rate Program, Friends and Family Hotel Rates, Food & Beverage, Gift Shop discounts. For more information contact your Human Resources professional. J. Willard Marriott Award of Excellence The J. Willard Marriott Award of Excellence is Marriott's highest form of associate recognition. Presented each year to a select few, this award honors associates for consistently exceeding expectations, leading by example and enhancing the lives of their co-workers, customers and neighbors with their commitment to service excellence. Honorees represent Marriott with pride and distinction. The Award of Excellence was established in 1987 as a lasting tribute to Company founder J. Willard Marriott's ideals of achievement, character, dedication, effort, and perseverance. Each year's honorees join a select group of associates who have been recognized with this award since its founding. You are encouraged to nominate an associate whom you feel exemplifies these traits. Alice S. Marriott Award for Community Service Marriott International's commitment to community involvement began with J. Willard and Alice S. Marriott. Our founders were generous benefactors of the community, both financially and through personal effort. Over the years they provided leadership for a variety of important civic endeavors, while encouraging the Company and its associates to be active, contributing members of the community. Each year, since 1992, we honor this legacy by presenting the Alice S. Marriott Award for Community Service to a Marriott business unit and its team of associates in recognition of excellence in corporate citizenship. This prestigious award recognizes the desire of our Company and associates to carry on the commitment of our founders by giving our energy, time, and resources to help improve the lives of others. J.W. Marriott Jr. Diversity Excellence Award The J.W. Marriott, Jr. Diversity Excellence Award was established in 2005 to recognize business units or corporate departments that demonstrate excellence in promoting diversity and building an environment of inclusion for all. Beginning in 2007, an individual who promotes these same ideals can also be nominated for the award. It is the highest form of recognition of diversity efforts. Since its founding in 1927, Marriott has a tradition of valuing diversity and inclusion of all associates. Through the years, this legacy has become a fundamental operating principle and business imperative. From our global workforce, to our owners, franchisees, customers, suppliers, and communities, we thrive on the differences that give our Company its strength and competitive advantage. With this award, Marriott continues to set the standard for the entire hospitality industry.
LIVE Marriott International, Inc. - Continental Human Resources - Confidential and Proprietary Information 35 Marriott’s work environment enables our associates to LIVE successfully and to deliver an incredible experience for one another and our guests myHR What is myHR? myHR provides managers with tools, technology, and services which enable you to manage your personal information and access applications such as the Performance Management Tool and other Marriott resources. This is where you can enter information about your personal accomplishments, language skills, career goals and interest in employment in other locations. It’s a click...www.4myHR.com You can access myHR online 24 hours a day, 7 days a week, from any Internet connection—from work or at home. myHR is available in English and is accessible only to managers. Go to www.4myHR.com and log in using your Marriott Enterprise ID (EID) and your EID password. Password Challenge is a tool that lets you change your EID password yourself without external assistance. To enroll in Password Challenge, select the Forgot your EID or password link on the Marriott Global Source log in page. For assistance with myHR – speak with your Human Resources representative or you may call the myHR Service Center, in the United States during limited hours: +1 847 883 2084, Monday–Friday, 9 a.m.–8p.m. ET (US East Coast time). Representatives are available to provide support in both English and Spanish. You may also send your question via myRequest in English or Spanish to the myHR Service Center. For associates who speak other languages, the Service Center can access translators in 150 languages. A 4-digit Personal Identification Number (PIN) is required to access your personal information. You establish your PIN when you call the myHR Service Center for the first time. Your PIN is different from your Enterprise ID password. Your PIN allows you to access the Service Center over the phone, while your EID password gives you access to the myHR Web site. Your myHR Tabs The myINFORMATION tab is all about you. It is your primary tool to make changes to your personal data online. Make sure you update your Personal Accomplishments too. On the myJOB & CAREER tab, you can view basic information we have about you in our systems. It provides links to other applications such as the Performance Management Tool, Job & Career Opportunities, MarrLearn and others. To view and edit your career and personal development information connect to the Performance Management tool where you access your LPP, goals as well as personal profile. Your profile is available by clicking My Profile at the top of the screen.. The myPAY & BENEFITS tab is dedicated to US paid functions and applies only to managers who have US pay components. The myCOMPANY tab offers convenient links to various resources on the Global Source
LIVE Marriott International, Inc. Confidential and Proprietary Information 36 Work Environment Everything we do will always be built on our traditions. At Marriott our success is built on our tradition and culture of taking care of our associates, while offering a supportive and inclusive work environment where associates can Grow by building their skills and career. Associates experience the Rewards of opportunities, recognition, and benefits, and Live the life they envision—filled with possibilities. Taking care of our associates also means offering a work environment that allows for building strong relationships and being inspired by others who also have the spirit to serve—a work environment that enables all our associates to succeed and to deliver an incredible experience for one another and our guests. Engagement Surveys Marriott is committed to providing a positive and rewarding workplace for all associates. As part of this, Marriott conducts a periodic Engagement Survey. The Engagement Survey is given to all non-temporary, non-seasonal associates, across the globe. The Engagement Survey allows us to monitor how well we provide a workplace that fosters associate engagement— how passionate associates are about the Company's mission, and their desire to make the extra effort needed to see it succeed. Engaged associates are the key to creating a great workplace and a positive customer experience. Marriott’s Global Diversity and Inclusion Statement Our commitment to global diversity and inclusiveness is absolute. It is the only way to achieve lasting success and meet our responsibilities to our associates, customers, owners and franchisees, suppliers, and all stakeholders around the world. It is essential in order to attract and retain the very best talent available and forge the business relationships necessary to continue our dynamic growth and maintain our competitive advantage. By embracing Marriott's spirit to serve, we will continue to build on our already established culture of inclusiveness, which is an important component of our sustainability.
LIVE Marriott International, Inc. Confidential and Proprietary Information 37 Social Responsibility & Community Engagement We pledge that every Marriott community will be a better place to live and work because we are there. Marriott International is very proud to belong to thousands of communities around the world. And because we believe that strong neighborhoods, towns, and cities are vital to the well-being of our society and economy, we feel we have a special responsibility and role to play in helping our communities thrive. Through our “Spirit to Serve Our Communities” initiative, we want every Marriott community to be a better place to live and work because we are there. Marriott’s social responsibility and community engagement programs not only benefit our communities, but strengthen our culture, help attract and retain valued associates, and provide work/life balance and personal development opportunities. Marriott International’s signature issues for social responsibility are: S – Shelter and Food…addressing housing and hunger needs, including in times of disaster E - Environment…working toward a greener, healthier planet R – Readiness for Hotel Careers…educating and training the next generation V – Vitality of Children…aiding sick and impoverished children E – Embracing Diversity and People with Disabilities…providing opportunities, especially through the workplace
BUSINESS CONDUCT GUIDE Marriott International, Inc. Confidential and Proprietary Information 38 Marriott International, Inc. and its subsidiaries ("Marriott") must adhere to high ethical and uncompromising legal standards. Laws regulating business conduct require fair play and honesty without coercion, conspiracy, bribery, corruption or abuse of economic power. All associates are expected to review and comply with the principles and standards set forth in Marriott’s Business Conduct Guide (BCG), which is incorporated by reference into this Handbook. The BCG can be found on MGS using the navigation path provided: “Home » Finance & Accounting » Audits & Governance » Business Ethics » Business Conduct Guide” You should read the Marriott International Policy 1—Ethical Conduct. The Policy can be found on MGS using the navigation path provided: Business Resources>Marriott International Policies>Ethical Conduct (MIP-01) This Policy and Guide clearly state Marriott's commitment to act ethically and legally in everything it does.
ASSOCIATE HANDBOOK ACKNOWLEDGEMENTS Marriott International, Inc. Confidential and Proprietary Information 39 Directions: Obtain associate’s signature, date and location. Retain Acknowledgement page with associate’s Personnel records. Associate Acknowledgement (Management Associates) I have been given a copy of Guidelines for Leaders and I understand it is my responsibility to read and follow all of the policies and procedures. I have been given a copy, have read and understand, and agree to follow the following Marriott International policies: Information Protection Agreement Conditions of Employment Marriott’s Policy Prohibiting Harassment and Unprofessional Conduct I also understand that failure to follow these policies may result in serious consequences, up to and including immediate termination of employment, unless otherwise stipulated by laws governing the employment relationship. _____________________________________________________________________________ Associate Signature Date _____________________________________________________________________________ Printed Name Business Location Name and Department Number