A little bit about us featuring PI

A little bit
about us...

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What we do 01/03/2016 14:22:08

At Rambutan we’re all about creating
engaging work experiences where people,
teams and organisations can fulfil their
potential and achieve real, tangible results.
The sorts of things we regularly sink our
teeth into are:

• customer service programmes
• leadership development
• coaching
• internal communication
• employee engagement
• team effectiveness
• culture change
• learning and development programmes
• strategic facilitation

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Coming soon! 01/03/2016 14:22:10

We’re really excited about our new service
due to be launchedveryshortly. In factwe’re
so excited we’re giving you an exclusive
heads-up on it!

Profound InsightTM

We’ll gain a profound insight into your
organisation by talking to employees,
customers and stakeholders, as well as
conducting data analysis. Essentially, it’s an
in-depth look at all things people-related
within your business.
After running Profound InsightTM we will
provide an extensive report showing how
you compare to our benchmark, and
recommendations on how to improve your
organisation’s performance.

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Rambutan credentials booklet featuring PI.indd 4 Results
guaranteed

We guarantee your results on a risk-
free basis.
We stand by the quality of our work
by not charging for anything our
clients aren’t 100% happy with, or that
doesn’t hit the specific business
outcomes agreed.
We’ll link our guarantee to your
measures, whether they be employee
engagement, customer satisfaction,
sales, profits or anything else you would
like a guaranteed improvement in.

01/03/2016 14:22:21

Some of 01/03/2016 14:22:23
the cool
companies

we’ve
recently been

refreshing

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A few 01/03/2016 14:22:24
examples to
show how we
measure up...

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Improving NPS at 01/03/2016 14:22:26

The challenge: to improve the Net Promoter
Score (NPS) for the Complaints Department.
Paul Painton, Head of Complaints asked us
to improve colleague engagement, develop
his Team Managers, and create a vision and
direction for the Complaints Department.
The solution/results: we involved everyone
in the department, and designed a suite of
development workshops which were aligned to
and built on the existing Virgin Media in-house
training. NPS improved to a two-year high and
colleague engagement improved by over 20%.

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Rambutan credentials booklet featuring PI.indd 8 World-class HR at

The challenge: the HR team needed to
develop their skills to become world-class HR
practitioners who could support the business
through immense change.
The solution/results: we ran a ‘freshers’ day;
an en-mass training-needs analysis event with
the entire HR department. We used the insight
to develop and deliver a suite of bespoke training
courses and coaching interventions aimed
at equipping the whole of the HR team with
the skills to become world-class. HR’s internal
reputation improved and change programmes
were successfully delivered. The HR Director
won external recognition as ‘HR Director of the
year’.

01/03/2016 14:22:27

Right first time 01/03/2016 14:22:30
service at

The challenge: Jo North, Commercial Director
wanted the customer relations team to make a
difference for Northern and its customers, with
the aim of drastically reducing the amount of
repeat contacts needed to solve a customer
query. They wanted it right first time!

The solution/results: we gained insight by
listening to calls, reading customer letters and
interviewing team members. We then designed
and delivered a tailored programme for team
leaders and team members which helped the
customer relations team become the ‘soul’ of
Northern. The 12 months that followed saw
repeat contacts fall to a mere 15% of previous
levels, which represented a £78,000 cost saving
to the business.

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Rambutan credentials booklet featuring PI.indd 10 Learning and
development
curriculum at

The challenge: technical training at Browne
Jacobson was spot-on but what was missing was
a framework that would help develop people
skills across the business.

The solution/results: we created a range of
challenging and interactive workshops, with
quirky titles but serious outcomes, to develop
personal effectiveness and leadership skills.
Each person started by attending the ‘It’s all
about me’ workshop which encouraged people
to map and take responsibility for their own
learning and development. All the workshops
went down a storm, with word of mouth creating
demand for more from right across the firm.

01/03/2016 14:22:32

Some nice 01/03/2016 14:22:32
stuff people
have said...

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“If you’re looking for chalk and talk, tutor led classroom “David Scott and his team are just what you need in a crisis; Cool,
sessions, then don’t use these guys! However, if you want calm and ready with a plan to fix any issue at a moment’s notice. It’s
learning to stick, and if you want your learners to come so reassuring to have such a safe pair of hands willing to respond
away knowing they can put stuff into practice straight quickly when you need them. Rambutan are trusted friends we
away, then give Rambutan a call. know we can count on.”
Louise Hunter, Director of Corporate Affairs
As a business we pretty much knew what it was we
wanted to deliver – but when we started talking to 01/03/2016 14:22:46
Rambutan we knew we were at the start of something
great, and more than that, we’d found a company that
were interested in the truest sense of partnering. Our
core leadership programme now has the best feedback
it has ever received – both from participants and line
managers alike and it’s making a difference to our
delivery capability. In addition; they are quite possibly the
easiest people to do business with in the world; which is
just what you need when you’re running a busy training
function. Flexible, responsive, full of fabulous ideas...”
Hannah O’Sullivan,
Learning and Development Manager

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“From the very first meeting with Rambutan, I knew they were “Life within Siemens can be
a breath of fresh air. They spent a lot of time really getting complicated; making some sense out
under the skin of our organisation and I felt that unlike many of multiple stakeholder opinions and
other consultancies, they genuinely cared. They were a true positions is very difficult. Generating
partner and helped put in place a systematic project plan the ‘future state vision’ is Rambutan’s
that has enabled us to truly embed our values, develop our forte; their simple but effective
managers and change and improve the way we communicate. approach, professionalism and high
I wouldn’t hesitate to recommend them to others.” standard of facilitators allowed us,
Julia Mixter, HR Director with them, to design a route map to
our end goal.

The feedback from my team has
been very positive. Rambutan were so
good at collating and making sense
out of the various positions that they
are now firmly with us as business
partners.“
Richard Carrington,
Head of Projects and Team

“Rambutan were a true business partner who quickly
understood our requirements and worked closely
with us to produce planned, effective, and highly
original solutions.”
Marc Bertrand, HR Director

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A few of the Lucy has diverse experience of working with organisations
bunch... in the public, private and charity sectors, both in the
UK and Europe. This means she brings a wealth of
business insight to the sorts of challenges different
organisations face. She’s in her element when
helping clients understand what will achieve their
objectives, whether that’s comprehensive learning
solutions, culture change, enhanced internal
communication or something else. Developing
people, improving customer service and employee
engagement are right up Lucy’s street.

Mark has considerable in-house and consulting experience
in internal communication, change management and
leadership development. He’s a former head of Internal
Communication at Tesco and also English Heritage, and was
a Director at Interbrand Inside. Getting the right message,
in the right way, to the right people at the right time is what
floats Mark’s boat. He’s also really happy designing and
facilitating great workshops to solve business challenges,
and training clients to be able to do this for themselves.

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Craig worked in the retail and supply chain sector before David combines
venturing into the training and consultancy world, so he brings years of consulting
a wealth of experience and knowledge to every client he and senior operations
partners with. With a reputation of being a brilliant coach, experience, with stints
Craig is awesome at developing people and designing and at Tesco, Sainsbury’s
leading culture change programmes. and Iceland, meaning that
Craig also loves working with clients to define their his clients benefit from his
vision and bring it to life, whilst developing executive and interventions being firmly rooted in the real world! He
leadership teams to become truly inspirational. has a passion for helping to get the best from people,
and encouraging them to give their best.
Lance has previously had an incredibly successful David has supported many organisations make
senior management retail career working for the likes of tangible and sustainable improvements to a broad
Sainsbury’s, Iceland and Comet. This means his range of measures (sales, profit, Net Promoter Score,
present day consultancy approach is based employee engagement, Best Companies score and
on a thorough understanding of the ‘real regulator ranking to name but a few).
world’ and the everyday work pressures
people experience. From employee
engagement to culture change and
internal communications; whatever
field Lance works in, he has the unique
ability to create an environment which
allows people to be the very best they
can be.

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Contact us

www.rambutan.biz
+44 (0)1858 461071

Treetops, The Arc Business Centre,
Harborough Road, Lubenham,

Market Harborough, Leicestershire,
LE16 9SZ

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