Kforce ebook sample

WHY KFORCE

Who we are What we do

We are a professional staffing services firm We provide strategic partnership in the areas of
matching dynamic, cutting-edge companies Technology and Finance & Accounting that
with innovators, creators and experts. enables our customers to:

WHAT WE DO • Acquire the right talent more efficiently
WHO WE SERVE TM • Complete initiatives successfully
• Gain access to strategic and
How we do it
consultative guidance
Our customer-centric • Ensure internal and external compliance
Knowledge Staffing Process allows for
high-touch relationship-driven results Where we’ve done it
utilizing progressive technologies.
Each year Kforce provides opportunities for over
©Kforce Inc. 23,000 knowledge workers across 4,000
companies including 70% of the Fortune 100.

For specific proof of
these Great Results,
view examples from
our comprehensive
case study library.

Kforce.com/KnowledgeCenter

Healthcare | Case Study

Customer-First Approach Delivers
Top Talent and a Trusted Partnership

Kforce builds strong relationship with support for
customer’s immediate and long-term success.

Customer Profile The customer gained dependable
Payer for and skilled specialists with speed
government-
sponsored to market and a smooth
Medicaid and onboarding process.
Medicare programs
• 3.9+ million Challenge

members The organization urgently needed to ramp-up
nationwide credentialing specialists and required a partner that took
• 417k contracted the time to understand their human capital demands,
healthcare deadlines and compliance issues.
providers
Solution

Kforce’s hands-on approach, in combination with
collaboration across the local account team and National
Recruiting Centers, resulted in speed to market with
quality resources. After the initial ramp-up phase, Kforce
was selected to support another phase of the team
expansion.

Outcome

The customer successfully met their project goals while
decreasing training costs, increasing quality and
retention, and minimizing compliance risks.

kforce.com | CS-61044 | ©Kforce Inc.

Top Talent and a Trusted Partnership

Healthcare | Case Study

40 Challenge

credentialing Ahead of a new state Medicaid program being launched, a payer
specialists urgently needed to build its provider network. Recruiting 40
ultimately credentialing specialists within a two-month time frame became vital
provided by to this success.
Kforce The organization typically relied on competitive outsourcing agencies
to secure these resources, due to the project-based nature of the
work. Critical challenges resulted, however, leading to the
organization not hitting their budget and missed deadlines. Other
issues included high turnover, rising training costs, increased
compliance risk and an overburdened staff that was trying to fill in
while managing their day-to-day deliverables.
At this point, leadership sought an outsourcing partner that would
take the time to understand their hiring needs, deadlines and
compliance issues, and provide vetted, experienced candidates.
Key requirements included the ability to:
• Mitigate turnover and prevent the costly retraining of resources
• Reduce requisition-to-hire time, interviewing time, and onboarding

time
• Increase attendance and dependability
• Improve the quality of candidates’ skill sets and work ethic
Kforce’s past proven performance for filling other healthcare-related
roles with the organization opened the door for involvement with this
project.

Solution

Kforce’s talent acquisition strategy was a collaborative, coast-to-coast
effort, including a hands-on approach by the local account manager,
and outreach by the firm’s National Recruiting Centers and local
delivery engine to identify competitively sought after credentialing
specialists. This resulted in the timely identification of highly-skilled
candidates for the first hiring round of 20 resources.

kforce.com | CS-61044 | ©Kforce Inc.

Top Talent and a Trusted Partnership

Healthcare | Case Study

Solution (continued)

Candidates were furthered vetted by Kforce resources through in-
person group interviews to observe their interactions, strengths and
weaknesses.
This approach was a key differentiator in the ability to present the
right candidates to the hiring managers. Those that would work for
the customer needed to have strong interpersonal and
communications skills within a tight-knit setting of the same peers
with which they were being interviewed.
Due to the success of securing dependable and skilled resources,
speed to market and a smooth onboarding process, the customer
entrusted Kforce to deliver for the second hiring round. Kforce
ultimately filled all 20 credentialing specialist positions for the second
hiring round within one month.

20 Outcome

credentialing Kforce’s long-term vested interest from day one to build the
specialists hired relationship was viewed as a critical differentiator. The Kforce account
within one month team took the time to listen to stakeholders identify their pain points,
and provided consistent communications to ensure alignment with
their immediate and long-term goals.
Kforce’s Consultant Care program also provided assurances, as it
served as a single point-of-contact resource to proactively address
performance concerns. Once consultants were on assignment, Kforce
conducted bi-weekly meetings with the consultants to check in on
their progress and adaptability, track how the project was going and
provide support. The account manager also had bi-weekly meetings
with the lead manager to check in and see how the team was doing,
and review the status of the project.
This customer-first approach, combined with the strength of Kforce’s
recruiting resources and extensive candidate network, ensured that
Kforce could provide quality candidates at the scale the needed, on
time and on budget.

kforce.com | CS-61044 | ©Kforce Inc.

Top Talent and a Trusted Partnership

Healthcare | Case Study
Outcome (continued)

As a result of the ability to provide speed to market with quality
candidates, the customer has:
• Decreased training costs
• Increased quality and retention
• Minimized compliance risks
• Achieved the timely completion of the project, on budget
Since the project’s inception, Kforce has identified talent through
consultant pool to bring on as full-time employees with the customer.
The partnership has also expanded into other departments due to
success of the credentialing project.

About Kforce

Kforce is a professional staffing and services provider, offering
critical support for Health Information Technology (HIT), revenue
cycle management and Electronic Health Record (EHR) initiatives.
Our portfolio highlights work with more than 400 providers, payers
and healthcare service organizations, and a talent network featuring
more than 2,000 highly skilled resources across the country.

kforce.com | CS-61044 | ©Kforce Inc.

Technology | Case Study

Managed Services Solution
Provides Scalable Model

for Cloud Operations Team

Customer Profile Kforce’s operation team prevents
A multinational thousands of incidents for
information technology conglomerate.
technology
company that sells Challenge
hardware, software
and related The company’s operations team lacked the bandwidth
business services to handle the large volume of incidents on their cloud
with annual hosting platform. The director needed a scalable model
revenues over $50 to handle the increased workload and unify the
billion. departments.

Solution

Kforce delivered a 24-person operations team utilizing
its managed services model. The team was unified under
an engagement manager and built a centralized
monitoring platform to provide automated alerts and
responses.

Outcome

Kforce’s managed services solution delivered top notch
talent, unified the team and improved the overall
operations process. The team has prevented over 3,000
production incidents.

kforce.com | CS-61070 | ©Kforce Inc.

Managed Services Solution for Cloud Team

Technology | Case Study

50 Challenge

internal partners A multinational computer electronics and print company’s operations
supported by team lacked the bandwidth to support their 50 internal partners and
Kforce the large volume of incidents on their cloud hosting platform. In
consultants addition, the team was working in silos: creating a disparity of
information and inconsistent awareness amongst the teams.
The director needed a scalable model to handle the increased
workload and unify the departments. Their cloud platform required
zero downtime creating additional challenges. The director turned to
Kforce because of its national presence, delivery capabilities, proven
track record with other teams, and ability to provide a consistent
operating model across multiple markets.

Solution

The director and Kforce collaborated on a solution to build out a
team consisting of network operations, DevOps and monitoring
engineers. Kforce proposed its Managed Services model, a customer-
centric solution designed to increase the customers’ focus on
strategic business priorities and minimize the administrative burdens
of talent acquisition, onboarding and performance management. As
part of the model, an on-site engagement manager would be
brought on board to act as a liaison between the customer and
Kforce’s delivery team and project consultants.
The recruiting strategy consisted of:
• Enterprise delivery engine: Combining efforts from local and

centralized dedicated delivery teams.
• Pipelining talent from local institutions and connecting with

professors for entry level NOC resources
• Expedited screening process and streamlined the selection

process

kforce.com | CS-61070 | ©Kforce Inc.

Managed Services Solution for Cloud Team

Technology | Case Study

24 Solution (continued)

person operation Kforce delivered a 24-person development operations team
team consisting of the following roles:
• 1 engagement manager and technical analyst
3,000 • 4 DevOps engineers
• 4 monitoring tools engineers
production • 1 NOC lead
events prevented • 8 NOC support technicians
• 3 help desk specialists
• 2 application cloud and network security engineers
• 1 DevTooling engineer
The team would be tasked with improving overall operations in an
“elastic cloud” where the services are always on. After reviewing
multiple options, Kforce recommended utilizing Chef, a configuration
management tool that would deploy patches without any disruptions
or down time.
The team built a centralized monitoring platform to provide
automated alerts and responses utilizing monitoring software systems
Zabbix and Splunk. Kforce’s resources accomplished the following
tasks:
• 3,000+ production events prevented; 600 caught with response

initiated within 2 minutes
• 95 percent prevention of repeated production events
• Chef-based framework implemented across 100 percent of

application platforms
• Provided 24/7 support with NOC resources

kforce.com | CS-61070 | ©Kforce Inc.

Managed Services Solution for Cloud Team

Technology | Case Study

14 Outcome

NOC technicians Kforce’s managed services solution delivered top notch talent,
promoted to unified the team and improved the overall operations process.
junior DevOps Weekly meetings with the customer's leadership team are conducted
engineers to discuss progress, pipeline and process. Kforce’ s engagement lead
has successful managed the 24 person team spread across
$800,000 Washington, Oregon and Colorado. To date, eight consultants have
been brought on permanently to the team.
annual cost The success of the team has led to:
savings • Career Track Program

Kforce has developed a program where junior associates receive
training and progress to mid level engineers (over the course of 3
years).
The customer has seen tremendous value in the program and has
promoted 14 junior DevOps associates upon completion. This has
reduced the need to ramp up new associates, while also
benefiting from a 20% cost savings as compared to outside talent.
Certification Trainings
In partnership with the customer, Kforce’s monitoring engineer
was sent to Zabbix and Elastic Cloud certification trainings. The
information learned about enterprise monitoring solutions has
provided complex configuration solutions for large scale
environments.
Team Consolidation
Kforce’s NOC resources have performed at a high rate, allowing
the customer to consolidate their additional NOC teams into one.
This has lead to additional annual cost savings of $800,000.

About Kforce

Kforce is a leading Technology and Finance & Accounting professional
staffing services firm with a national network of over 60 offices, two
National Recruiting Center locations in Tampa and Phoenix and more than
2,000 staffing specialists. Annually, we engage over 23,000 highly skilled
professionals in both flexible assignments and direct hire placements with
more than 4,000 customers of all sizes, including 70% of the Fortune 100.

kforce.com | CS-61070 | ©Kforce Inc.

Healthcare | Case Study

Strategic Support for Multi-Year,
$1 Billion Revenue Cycle Project

Kforce provided the customer with speed to
market and quality consultants.

Customer Profile Challenge
Nonprofit
healthcare provider Leadership sought to attract qualified medical billers for
• 30 hospitals a multiyear billing department consolidation project.
• 100 medical
Solution
facilities and
clinics across five Dedicated recruiting specialists quickly identified
Western states professionals, and local account leaders successfully
• $3.6 billion onboarded a high volume of consultants.
annual revenue
Outcome

Kforce provided more than 70 commercial and
regulatory billers – far greater than any of the customer’s
other staffing and solutions providers.

48 hours 70

to identify highly- consultants
skilled candidates onboarded

kforce.com | CS-71014 | ©Kforce Inc.

Kforce Supports Multi-Year, $1B Project

Healthcare | Case Study

48 hours Challenge

Kforce identified One of the largest healthcare providers on the West Coast was
revenue cycle embarking on a major initiative to radically improve its revenue cycle.
candidates The leadership team sought to consolidate the billing departments of
more than 30 hospitals and 100 medical clinics – spread across five
Day at K states – into two centralized locations.
The goals of this multiyear, $1 billion project centered on driving
program revenue cycle efficiencies by streamlining efforts, eliminating
provided a redundancies and establishing consistent processes throughout the
competitive organization.
advantage The provider turned to Kforce for help devising a solution for its
revenue cycle staffing needs, based on proven past performances as
a long-term strategic partner with the organization.

Solution

For this project, the quality of candidates was especially important to
the customer, as leadership wanted to ultimately transition these
temporary workers into full-time employees. Leveraging Kforce’s
dedicated healthcare recruiting specialists team within the National
Recruiting Center (NRC) would be critical for speed to market.
Kforce can “swarm” customer requests by focusing all of its resources
on urgent needs, quickly recruiting hard-to-find talent with specific
skill sets. In most cases, the team can identify revenue cycle
candidates within 24-48 hours of a request. Kforce also maintains a
constant pipeline of qualified candidates with prior healthcare
experience for long-term revenue cycle projects.
Powered by the efforts of the NRC team, local Kforce account
managers provided the customer with a steady stream of qualified
candidates for commercial and regulatory medical billing specialists.
Through the exclusive “Day at K” program, Kforce provided a
competitive advantage by leveraging an established virtual bench —
a network of prequalified professionals ready for placement.

kforce.com | CS-71014 | ©Kforce Inc.

Kforce Supports Multi-Year, $1B Project

Healthcare | Case Study

70 Solution (continued)

consultants The Kforce team was able to quickly select the top prescreened
onboarded candidates for the customer’s “Day at K,” scheduling consecutive,
face-to-face interviews that allowed the customer to choose highly-
skilled talent for their medical billing needs.

Competitive benefits of this approach included:
• An expedited acquisition process that empowered the customer to

do in a few hours what could normally take weeks or months
through the traditional interview process.
• Efficient evaluations of top talent to facilitate an immediate
decision, allowing the customer to effectively assess the
candidates’ background, skills and potential.
• In-demand talent quickly secured, enabling the customer to
strengthen their competitive advantage.

Kforce gathered feedback from the hiring managers to further refine
the screening process, helping to ensure candidates had the right
soft skills to succeed in the customer’s corporate culture.

Outcome

Kforce provided more than 70 regulatory and commercial billers to
help drive success of the consolidation project. As a result of the
partnership, the customer gained:
• Speed to market of resources: Kforce identified and placed high-

demand professionals quickly.
• Minimal turnover: Kforce account managers worked with the

customer to identify the “soft-skills” necessary to succeed in these
roles, helping to reduce turnover. This was especially important as
the customer is considering hiring the consultants as full-time
employees.

About Kforce

Kforce is a professional staffing and services provider, offering
critical support for Health Information Technology (HIT), revenue
cycle management and Electronic Health Record (EHR) initiatives.
Our portfolio highlights work with more than 100 providers, payers
and healthcare service organizations, and a talent network featuring
more than 2,000 highly skilled resources across the country.

kforce.com | CS-71014 | ©Kforce Inc.

Healthcare | Case Study

Strategic Support for Multi-Year,
$1 Billion Revenue Cycle Project

Kforce provided the customer with speed to
market and quality consultants.

Customer Profile Challenge
Nonprofit
healthcare provider Leadership sought to attract qualified medical billers for
• 30 hospitals a multiyear billing department consolidation project.
• 100 medical
Solution
facilities and
clinics across five Dedicated recruiting specialists quickly identified
Western states professionals, and local account leaders successfully
• $3.6 billion onboarded a high volume of consultants.
annual revenue
Outcome

Kforce provided more than 70 commercial and
regulatory billers – far greater than any of the customer’s
other staffing and solutions providers.

48 hours 70

to identify highly- consultants
skilled candidates onboarded

kforce.com | CS-71014 | ©Kforce Inc.

Kforce Supports Multi-Year, $1B Project

Healthcare | Case Study

48 hours Challenge

Kforce identified One of the largest healthcare providers on the West Coast was
revenue cycle embarking on a major initiative to radically improve its revenue cycle.
candidates The leadership team sought to consolidate the billing departments of
more than 30 hospitals and 100 medical clinics – spread across five
Day at K states – into two centralized locations.
The goals of this multiyear, $1 billion project centered on driving
program revenue cycle efficiencies by streamlining efforts, eliminating
provided a redundancies and establishing consistent processes throughout the
competitive organization.
advantage The provider turned to Kforce for help devising a solution for its
revenue cycle staffing needs, based on proven past performances as
a long-term strategic partner with the organization.

Solution

For this project, the quality of candidates was especially important to
the customer, as leadership wanted to ultimately transition these
temporary workers into full-time employees. Leveraging Kforce’s
dedicated healthcare recruiting specialists team within the National
Recruiting Center (NRC) would be critical for speed to market.
Kforce can “swarm” customer requests by focusing all of its resources
on urgent needs, quickly recruiting hard-to-find talent with specific
skill sets. In most cases, the team can identify revenue cycle
candidates within 24-48 hours of a request. Kforce also maintains a
constant pipeline of qualified candidates with prior healthcare
experience for long-term revenue cycle projects.
Powered by the efforts of the NRC team, local Kforce account
managers provided the customer with a steady stream of qualified
candidates for commercial and regulatory medical billing specialists.
Through the exclusive “Day at K” program, Kforce provided a
competitive advantage by leveraging an established virtual bench —
a network of prequalified professionals ready for placement.

kforce.com | CS-71014 | ©Kforce Inc.

Kforce Supports Multi-Year, $1B Project

Healthcare | Case Study

70 Solution (continued)

consultants The Kforce team was able to quickly select the top prescreened
onboarded candidates for the customer’s “Day at K,” scheduling consecutive,
face-to-face interviews that allowed the customer to choose highly-
skilled talent for their medical billing needs.

Competitive benefits of this approach included:
• An expedited acquisition process that empowered the customer to

do in a few hours what could normally take weeks or months
through the traditional interview process.
• Efficient evaluations of top talent to facilitate an immediate
decision, allowing the customer to effectively assess the
candidates’ background, skills and potential.
• In-demand talent quickly secured, enabling the customer to
strengthen their competitive advantage.

Kforce gathered feedback from the hiring managers to further refine
the screening process, helping to ensure candidates had the right
soft skills to succeed in the customer’s corporate culture.

Outcome

Kforce provided more than 70 regulatory and commercial billers to
help drive success of the consolidation project. As a result of the
partnership, the customer gained:
• Speed to market of resources: Kforce identified and placed high-

demand professionals quickly.
• Minimal turnover: Kforce account managers worked with the

customer to identify the “soft-skills” necessary to succeed in these
roles, helping to reduce turnover. This was especially important as
the customer is considering hiring the consultants as full-time
employees.

About Kforce

Kforce is a professional staffing and services provider, offering
critical support for Health Information Technology (HIT), revenue
cycle management and Electronic Health Record (EHR) initiatives.
Our portfolio highlights work with more than 100 providers, payers
and healthcare service organizations, and a talent network featuring
more than 2,000 highly skilled resources across the country.

kforce.com | CS-71014 | ©Kforce Inc.