Hospitality Quotient Yearbook Spring Workshop of 2023
THE SPRING 2023 HOSPITALITY QUOTIENT WORKSHOP brought together professionals from all corners of the globe for a three-day immersion in enlightened hospitality, hosted by the Union Square Hospitality Group team. Joining us from restaurant groups and hotels, from country clubs and tech platforms, we came together to learn about hiring, hospitality, and building a company culture, with Manhatta’s sweeping, 60th floor views as our backdrop. Outside the “classroom,” highlights included an Ask Me Anything panel with USHG team members, cocktails with Danny Meyer, a behind-the-scenes tour of Gramercy Tavern, breakfast from Daily Provisions and Blue Smoke barbecue for lunch, and an opportunity to network and make new friends and colleagues—all while deepening our understanding of the transformative power of hospitality. CLASS OF '23 Josué Alencar President COTEMINAS “I came here looking more for a business concept, but what I discovered is that hospitality can be transformative to communities and society as a whole.” Munish Babbar Chief Operating Officer SLUTTY VEGAN “Hospitality means treating others the way you would like to be treated, starting with that exclamation point.” Ben Brown Co-Owner NEWSTEAD HOSPITALITY GROUP “Hospitality is creating spaces and places that guests and staff both want to be in.” Jason Crain President SLUTTY VEGAN “Hospitality is giving guests a near-home experience.” Alexa Detzi Senior Director, Enterprise Success SEVENROOMS “Hospitality is making sure customers feel heard and supported.” Laura Ilkiw Vice President Learning and Development BBR PARTNERS “Hospitality is connecting and forming great relationships. Respect for others that manifests through excellent service."
Inise Lawrence General Manager ROCKHOUSE HOTEL “Hospitality is providing exceptional guest experiences. Caring for people in an environment of home away from home." Miguel Leal Food Service Professional THE SESSION ROOM “Hospitality means recognizing the idea of who we are: people working for people.” Austin Mackrill VP of Experience ARBOR DAY FOUNDATION “Hospitality is caring for others by making them feel known.” Natalie Magioncalda Director, Talent Experience SEVENROOMS “Hospitality is being the front-of-house for employees. It’s making the everyday magical for everyone.” Tarryn McMullen Co-owner NEWSTEAD HOSPITALITY GROUP “Hospitality is creating spaces that people enjoy being in, where they can connect and celebrate, and feel better than when they walked in.” Brandon Schuster Vice President ARBOR DAY FOUNDATION “Hospitality is the art of creating an environment that feels caring and welcoming.” Michael Twiford Director of Product SEVENROOMS “Hospitality means anticipating the needs of others before they say them.” Natasha Walton-Diaz Clubhouse Manager DALLAS COUNTRY CLUB “Hospitality is the feeling we give members when they come through the door every day, of making them feel welcome.” Chad Weatherly Manager COASTAL FISH COMPANY “Hospitality is hiring that begins with people, who will show an incredible guest experience every time they walk in.” Todd Woodruff Chief People Officer SALT AND STRAW “Hospitality is creating a welcoming environment that puts people on an excursion.” Matt Vicedomini Owner MATT’S BBQ “Hospitality is having people care about what they do.”
Hospitality Quotient Leaders and Team Patti Simpson Managing Director HOSPITALITY QUOTIENT Richard Coraine Founding Partner UNION SQUARE HOSPITALITY GROUP
Kate Gordon Program Manager HOSPITALITY QUOTIENT Cynthia Sano Executive Assistant HOSPITALITY QUOTIENT Elizabeth Huh General Counsel UNION SQUARE HOSPITALITY GROUP Tiffany Daniele Chief Financial Officer UNION SQUARE HOSPITALITY GROUP Dino Lavorini Vice President of Operations DAILY PROVISIONS John Ragan Vice President of Operations UNION SQUARE HOSPITALITY GROUP Abe Monzon Senior Director, Talent UNION SQUARE HOSPITALITY GROUP Justin Crabtree Director of Training UNION SQUARE HOSPITALITY GROUP Morgan Wiley Senior Director of Digital Innovation UNION SQUARE HOSPITALITY GROUP Marissa Freeman Chief Marketing Officer UNION SQUARE HOSPITALITY GROUP
UNITED IN HOSPITALITY
“I came here looking more for a business concept, but what I discovered is that hospitality can be transformative to communities and society as a whole.” - Josué Alencar “My overwhelming feeling is generosity, and so much of it— how I can enable my team to be more generous. I am excited to find some ways to put that in practice.” - Alexa Detzi “I’ve learned so much to take back to my team: to hire people who will do it FOR you. This is something I will preach to my team to make sure we have the right fit for our company.” - Inise Lawrence “The thought bubble that stands out to me is ‘work hard and be kind.’ It’s so simpleand yet so deep.” - Austin Mackrill
THANKS FOR JOINING US AT THE TABLE!