Manual - Digicel Tonga

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A Guide To DigiTV

DigiTV is our cable television service which is available
to Tongatapu and ‘Eua residents. We offer you a choice
of 2 entertainment packages and great benefits.

DigiTV Packages

DigiFamily : Includes 14 TV Channels
• DigiEntertainment
• DigiMovies
• BBC World
• Al Jazeera
• MGM
• Cartoon Channel
• BYU TV
• Australia Network

• DigiSports*

• Ten Sports
• E! Entertainment
• Animal Planet
• National Geographic
• Discovery

*JCTV will air in this space for a limited time. Digisports is scheduled to air in August ’09.

DigiMax : Includes all 14 DigiFamily channels plus:
• NatGeo Adventure
• MTV
• Eurosport
• CNN International
• Nickelodeon
• Digi Premium

Signing Up for DigiTV

It is easy to sign up for DigiTV, simply visit one of our
Digicel stores or participating dealers and fill out the
DigiTV application form.

Payment Options

DigiTV is a prepaid service and offers you a choice
of convenient payment options to suit your individual
needs. You can pay 1 month or any number of months
in advance. To prevent your service from being turned
off all payments must be made by the last day of
each month. Please note a fee of $99 will apply for a
reconnection. New Eua subscribers can sign up and
purchase their Digitv cable box at the The Friendly Island

Bookshop, this is the authorized Digicel Dealer. Monthly
subscriptions can be made at Westpac Bank, Eua or at
The Friendly Island Bookshop.

Payment Method

For your convenience, your bill can be paid at the
following locations:

• Any branch of the ANZ Bank in Tonga
• Any branch of Westpac Bank in Tonga.
• Digicel Head Office, Fatafehi Road,

Nuku’alofa, Tonga
• Digicel Flagship, Taufa’ahau Road,

Nuku’alofa, Tonga
When making a payment, please allow 24 hours for it to
be credited to your account.
By Cheque:

• Make cheque payable to Digicel Tonga Ltd for
payment at both ANZ and Westpac bank. Write
your name and your DigiTV account number or
phone number at the back of the cheque.

• If you are paying more than one account with a
single cheque, please indicate the amount to be
credited to each account.

By Internet Banking:

Bank Westpac Bank Of Tonga ANZ Bank
Account Name Digicel Digicel
Account Number 200060635 1598361

Payment is due on the last working day of the month.
All payments are required at the end of the preceding
month. DigiTV is a prepaid service.

DigiTV Installation

With DigiTV, you can install your own equipment. The
Basic Home installation provides you with a new cable
box (STB), smartcard, audio & RCA cable, power cord,
remote control and instructions on how to install your
new equipment.

If you would like your cable box professionally installed
a local contractor can be recommended to provide an
installation quote for your new DigiTV cable box. Some

areas may require specialised equipment and quotes
depending on the variance in terrain on some of the
islands.

Frequently Asked Questions

My DigiTV cable box doesn’t work.

Please check:

• The power, antenna input and RCA output
cables are all properly connected to the cable box
• The smart card is inserted properly
• The connections are correctly in place
• Your subscriber account is not cbhloacnkneedl*you
• Your subscription includes the are
attempting to view

* Contact Customer Care for Free on 123 to check your account’s status

M“DyigsicTrVe”enscsrheoewn.s a blank screen or only the

Check to ensure you have plugged the aerial lead into
the box, the RCA cord and the power leads are in, and
you have switched on your new cable box.
Tcahbele“DbiogxiTtVu”nesrtasrttasrctsreuepn. will appear while the

1) The “OSD language” menu will appear, select
“English” and press “OK”

2) The “Program Search” screen will appear and
your Cable Box will run through its tuning process

This will take a few minutes and you can view its
progress by watching the numbers in the bottom right of
the screen as they climb to 57. Once it reaches 57 it will
store the new information and your channels will become
available.
My screen shows a SCRAMBLED message.

Turn off the power and remove the cord from the outlet.
Wait 1 minute and return plug to outlet. Unit should
reboot, but if not there are a number of reasons why it
might not:

• Your card may not be inserted the right way
• Your account may be blocked
• Your card may be damaged or faulty. However

this rarely occurs so we advise that you carefully

check you have inserted it properly before
contacting Customer Care
• Your aerial may have moved, been damaged or
be faulty
• Your cable box may be damaged or faulty
A new channel has been added to my package.
1) Press the “Menu” button and select “Receiver

Settings”
2) Select “Reset to Factory Settings”
3) You will be prompted to enter your PIN number

”0000” is the factory default. Press “OK”.
This will erase all settings on the box and force
it to retune itself. Please do not press any
buttons during this process
4) The “OSD language” menu will appear, select
“English” and press “OK”
The “Program Search” screen will appear and your Cable
Box will run through its tuning process. This will take a
few minutes and you can view its progress by watching
the numbers in the bottom right of the screen as they
climb to 57. Once it reaches 57 it will store the new
information and your channels will become available.
bdMiuysttDothirgeteiTpdVicwtbiutohrxe“hissanbsolwtauc”nk.eadnidn walhl ittheeacnhdannels
1) Press the “Menu” button and select “Receiver
Settings”
2) Select “Output Options”
3) Select “SDTV Mode” and, using the “<” or “>”
buttons to change the Factory setting of the signal
output from PAL to NTSC. Your TV set may be
either and this will affect the color if wrongly
selected
4) Press the “Exit” button until you exit the Menu
screens

For More Information

For more information on DigiTV pease contact
Customer Care for Free on 123 from your Digicel
mobile or 876 1000 from a landline.

All prices quoted are in Pa’anga and include CT. Information correct at time of
publication (July 2009). DigiTV terms and conditions apply.

Ngaahi Tokoni Ki he DigiTV

Ko e DigiTV ko e sevesi televisone cable ‘a ia ‘oku
malava ke ngaue’aki ‘e kinautolu ‘oku nofo ‘i Tongatapu
mo ‘Eua. ‘Oku malava ke mau ‘oatu ha founga ‘e 2 keke
fili mei ai.

DigiTV Packages

DigiFamily: ‘Oku kau ki ai ‘a e Senolo ‘e 14
• DigiEntertainment
• DigiMovies
• BBC World
• Al Jazeera
• MGM
• Cartoon Channel
• BYU TV
• Australia Network

• DigiSports*

• Ten Sports
• E! Entertainment
• Animal Planet
• National Geographic
• Discovery

*JCTV will air in this space for a limited time. Digisports is scheduled to air in August ’09.

DigiMax: ‘Oku kau kiai ‘a e Senolo ‘e 14 ‘a e DigiFamily
pea tanaki kiai mo e:

• NatGeo Adventure
• MTV
• Eurosport
• CNN International
• Nickelodeon
• Digi Premium

Ke kau ki he DigiTV

‘Oku faingofua ‘aupito ke ke kau mai ki he DigiTV, ko
ho’o afea pe ha taha e falekoloa ‘o e Digicel, pe ko e
ngaahi falekoloa ‘oku nau fakafofonga’i kimautolu ‘o
fakafonu ‘a e foomu kole ke kau ki he DigiTV.

Ngaahi founga ki hono totongi

Ko e DigiTV ko e prepaid service pea ‘oku malava keke
fili pe founga ‘oku faingamalie taha kiate koe. ‘Oku
malava ke ke totongi kimu’a (prepaid) ha mahina ‘e 1
pe lahiange. Koe’uhi ke ‘oua na’a faifai ange pea tu’usi
atu ‘a e sevesi ki ho’o televisone, kuopau ke totongi ‘o
‘oua na’a tomuiange ‘i he ‘aho faka’osi ‘o e mahina kotoa
pe. Fakatokanga’i ange ‘oku $99 ‘a e totongi hoko pe

ko e reconnection fee. Ko e kau kasitoma fo’ou ‘i ‘Eua
ki he Digitv, ‘e malava ke fakafonu ho’omou foomu ‘i
he Friendly Island Bookshop,he ko e Digicel Dealer
‘eni. Ko e totongi fakamahina ‘e malava ke fakahoko ia
‘i he Pangike Westpac, ‘i ‘Eua pe ko e Friendly Island
Bookshop.

Founga ki hono totongi

Ke faingamalie kiate koe, ‘oku malava ke totongi ho
mo’ua ‘i he ngaahi feitu’u ko ‘eni:

• Va’a kotoa pe ‘o e ANZ Bank ‘i Tonga
• Va’a kotoa pe ‘o e Westpac Bank ‘i Tonga
• ‘Ulu’i ‘Ofisi ‘o e Digicel, Hala Fatafehi, Nuku’alofa, Tonga
• Falekoloa Flagship ‘o e Digicel, Hala Taufa’ahau,

Nuku’alofa, Tonga

Hili ho’o totongi mo’ua, ‘e ‘osi ha houa ‘e 24 pea toki ‘asi
atu ‘i ho’o ‘akauni.
Ka totongi ‘aki ha sieke:
• Kataki ‘o tohi ‘a e sieke ki he Digicel Tonga Ltd ‘o tatau

pe pe ko e Pangike ANZ pe Westpac Bank of Tonga.
Kataki ‘o tohi’i ho hingoa pea mo e fika ho’o ‘akauni
DigiTV pe fika telefoni ‘i mui ‘i he sieke.
• Kapau leva teke totongi ha ‘akauni ‘e taha pe lahiange
‘aki ha sieke pe ‘e taha, kataki ‘o hiki ‘a e fika ‘o e
‘akauni takitaha mo e lahi ‘o pa’anga ke totongi ki he
‘akauni takitaha.

Ka totongi ‘aki e founga Internet Banking:

Bank Westpac Bank Of Tonga ANZ Bank
Hingoa ‘o e ‘Akauni Digicel Digicel
Fika ‘o e ‘Akauni 200060635 1598361

Ko e totongi mo’ua kotoa pe ke fakahoko ia ‘i he
‘aho (ngaue) faka’osi ‘o e mahina kotoa pe (Monite –
Tokonaki). ‘Oku fiema’u ‘a e totongi mo’ua ke fakahoko
ia kimu’a ‘i he kamata’anga ‘o e mahina hono hoko. Ko e
DigiTV ko e prepaid service.

DigiTV Installation

Kapau teke fie ngaue’aki ‘a e Basic Home Installation,
‘oku malava pe ke ke fakahoko ‘e koe hono fokotu’u
ho’o TV. Te mau ‘oatu ‘a e cable box (STB), smartcard,
uaea audio & RCA, power cord, remote control pea mo e
ngaahi fakahinohino ki he founga ‘a hono fokotu’u.

Kapau leva ‘oku ke fiema’u ‘e koe ke fokotu’u
fakapalofesinale ‘a ho’o cable box, te mau fokotu’u atu
ha tokotaha ngaue fakakonituleki (contractor) ke ne
‘oatu ha fakafuofua ki hano totongi ‘okapau teke fiema’u
kene fokotu’u ‘a ho’o DigiTV cable box. ‘E malava pe
ke kehekehe ‘a e ngaahi fiema’u ki hono fokotu’u ‘o e
DigiTV cable box, ‘o makatu’unga pe ‘i he feitu’u ‘oku
ke nofo ai.

Ngaahi Fehu’i ‘Oku Lahi ‘A Hono ‘Eke

‘Oku ‘ikai ngaue ‘a ‘eku DigiTV cable box.

Kataki ‘o vakai’i ange ‘eni:

• Pe ‘oku tonu ‘a hono fakahoko ‘o e power, antenna
input mo e RCA output ki he cable box
• ‘Oku tonu ‘a hono fakahu ‘o e smart card
• Tonu ‘a hono fakahoko ‘o e ngaahi uaea
• ‘Oku ‘ikai ke poloka* ‘‘aokhuo’koe‘amkaamunait*a
• ‘Oku kau ‘a e senolo ai ‘i he
package na’ake totongi

*Taa ta’etotongi ki he 123 ki he Customer Care ke vakai’i ‘a e tu’unga ‘a ho’o ‘akauni

s‘Ockreuen‘apsei ‘balaen“kDmigaiTiVp”e. ‘eku screen pe ko e

Vakai’i ke fakapapau’i kuo ‘osi fakahu ‘a e uaea ‘o e
aerial ki he cable box, pea pehe ki he uaea RCA mo
uaea ‘o e power, pea fakamo’ui e cable box.
‘lEolo‘taosni gma a‘ia hleovnao ‘faakeam“oD’iugiiT‘oVe” c‘ai bhlee bsocxr.een

1) ‘E ‘asi mai leva ‘a e menu ki he “OSD language”,
select ‘a e “English” pea lomi ‘a e OK.
‘E ‘asi mai leva ‘a e “Program Search” ‘i he screen
pea ‘e kamata leva ‘a e lele ‘a e tuning process ‘i
ho’o cable box.

2) ‘E fe’unga nai mo ha ngaahi miniti si’i ‘a e ngaue ko
‘eni pea ‘e malava keke fakatokanga’i ‘a e fakahoko
‘o e ngaue ko ‘eni ‘i ha’o mamata ki he ngaahi
mata’ifika ‘i he tafa’aki to’omata’u ‘i lalo ‘i he screen ‘i
he’ene lele ke a’u ki he 57. Ko ‘ene a’u pe ki he 57,
pea ‘e malava leva ke ke mamata ‘i he ngaahi senolo.

‘Oku ‘asi mai ‘a e SCRAMBLED message ‘i he screen.

Tamate’i ‘a e power pea to’o kotoa ‘a e ngaahi uaea mei
he outlet. Tatali ‘i ha miniti nai ‘e 1 pea ke toe fakafoki
kotoa ‘a e ngaahi uaea ki he outlet. ‘Oku totonu ke

malava ‘o ngaue lelei atu ‘a e cable box, pea ka ‘ikai,
‘oku lahi pe ‘a e ngaahi ‘uhinga ‘oku tupu mei ai:

• ‘Oku ‘ikai ke tonu ‘a hono fakahu ‘o e kaati
• ‘Oku poloka ‘a ho’o ‘akauni
• ‘Oku maumau ‘a ho’o kaati. Ka neongo ia, ‘oku

tataetaha ha’ane hoko ‘a e palopalema ko ‘eni, ko
ia ai kataki ‘o toe vakai’i fakalelei ange pe ‘oku tonu ‘a
hono fakahu ‘o e kaati kimu’a pea ke toki fetu’utaki ki
he Customer Care.
• Na’e hiki ‘a e aerial mei hono tu’u’anga totonu, pea
maumau pe hoko kiai ha palopalema
• ‘Oku maumau pe ‘oku ‘i ai ha palopalema ‘oku hoko
ki ho’o cable box
Kpaucokatogee.tanaki mai ha senolo fo’ou ki he’eku
1) Lomi ‘a e “Menu” pea select ‘a e “Receiver Settings”
2) Lomi ‘a e “Reset to Factory Settings”
3) ‘E fiema’u ke lomi mai ‘a ho’o PIN number “0000” ‘a
ia ko e factory default. Lomi ‘a e “OK”. Tene tamate’i
kotoa leva ‘a e settings na’e ‘i he cable box pea tene
retune pe ‘iate ia. Kataki ‘oua ‘e toe lomi ha me’a
ehe lolotonga ‘a hono fakahoko ‘o e fo’i ngaue ko ‘eni.
4) ‘E ‘asi mai leva ‘i he menu ‘a e “OSD Language”, lomi
‘a e “English” pea lomi ‘a e “OK”.
‘E fe’unga nai mo ha ngaahi miniti si’i ‘a e ngaue ko ‘eni
pea ‘e malava keke fakatokanga’i ‘a e fakahoko ‘o e
ngaue ko ‘eni ‘i ha’o mamata ki he ngaahi mata’ifika ‘i he
tafa’aki to’omata’u ‘i lalo ‘i he screen ‘i he’ene lele ke a’u
ki he 57. Ko ‘ene a’u pe ki he 57, pea ‘e malava leva ke
ke mamata ‘i he ngaahi senolo.
h‘‘Kioiufkoohuelhbaa‘vleaakfcakuknaagDknaaigdtokiTwi‘’Vaihmhibtoeoen’xpaoekhtaiuiann‘epoehek’oiauneah‘iankhngaagianeakghe‘eoi csknoeuanlio‘oauhlsorai,
“sinou”.
1) Lomi ‘a e “Menu” pea select ‘a e “Receiver Settings”
2) Lomi ‘a e “Output Options”
3) Lomi ‘a e “SDTV Mode” pea , ngaue’aki ‘a e “<” pe “>”
ke liliu ‘a e Factory setting ‘o e signal output mei he
PAL ki he NTSC. Ko e taha pe he PAL mo e NTSC
‘oku kau kiai ‘a ho’o screen, pea tene uesia ‘a e lanu
‘o e screen ‘okapau ‘e hala ‘a hono lomi ‘a ho’o fili.
4) Lomi ‘a e “Exit” kae ‘oua kuo ke exit ‘a e Menu ‘i he
screen.

Ki he Fakaikiiki

Ki he fakaikiiki ‘o e Digitv packages, fetu’utaki ki he
Customer Care 123 mei ho’o telefoni Digicel pe 8761000
pe email:[email protected] pe
‘a’ahi ki he website: www.digicelgroup.com

Ko e ngaahi totongi kotoa pe ‘oku ngaue’aki ‘a e Pa’anga pea ‘oku kau kiai ‘a e CT.
‘Oku tonu pe ‘a e ngaahi fakamatala ni ‘i he taimi na’e ‘ave ai ‘o paaki (Siulai 2009).

‘Oku ‘i ai ‘a e ngaahi makatu’unga ‘a e DigiTV.

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