career_playbook_072018_DRAFT_REBECCA

WESTERN NEW ENGLAND

CAREER

PLAYBOOK

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CON TEN T S Introduction – Western New England (WNE)
Career Playbook 4

Six Step Career Roadmap 6

5 Steps to Building Your Network 12

Career Development Toolkit 14

Functional Overviews XX
• Customer Care
• Engineering – Construction
• Engineering – Network Engineering
• Finance
• Finance – Subscriber Sales Analysis
• Government and Regulatory Affairs
• Government Relations –

Community Impact
• Human Resources
• Project Management Organization
• Public Relations and Employee

Communications
• Environmental Health and Safety
• Sales – Business Class
• Sales – Direct
• Sales – Inbound
• Sales – Mid Market
• Sales – Xfinity Retail Stores
• Security
• Technical Operations

Tech Ops – Advanced Services
• Tech Ops – Communications Operations
• Tech Ops – Network Maintenance

Diversity and Inclusion at Comcast

Educational Benefits at Comcast

WESTERN Are you a frontline/hourly employee looking for the right field or WELCOME
NEW ENGLAND seeking the right position to catapult your Comcast career success?
(WNE) At Comcast our goal is not just to provide you with a good job, but to
help you launch careers that will enable you to grow and thrive.
CAREER P LA YBOOK
Welcome to the Career Playbook
4 | WESTERN NEW ENGLAND CAREER PLAYBOOK
The Career Playbook is your go-to
resource for finding and launching
a thriving career.

You’ll learn how to
map out the right
career for you, the
functions available
to you and how to
best position yourself
for that next great
opportunity!

“The only way to do
great work is to love

what you do.”

—STEVE JOBS

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SIX STEP STEP #1 SIX STEP CAREER ROADMAP
FINDING YOUR CAREER PASSION
CAREER ROADMAP
“We can each define ambition and progress for
6 | WESTERN NEW ENGLAND CAREER PLAYBOOK ourselves. The goal is to work toward a world where
expectations are not set by the stereotypes that hold
us back, but by our personal passion, talents and
interests”

—SHERYL SANDBERG

Crafting a Career that inspires you, motivates you and ensures you feel
valued begins with first identifying the you of work you are truly passionate
about. Begin the process with the Career Passion Questionnaire and some
additional Comcast resources from Harvard ManageMentor and Lynda.com.

• Identify Your Passion
• To Find Meaning in Your Work, Change How You Think About It Establish a

starting place

STEP #2
IDENTIFY YOUR STRENGTHS

Talent is a universal gift, but it takes a lot of courage to
use it. Don’t be afraid to be the best.”

—PAULO COELHO

Tapping into your strengths, or natural talents, at work is your greatest source
of contribution. It is important for you to have a clear understanding of what
you enjoy, are naturally good at. Once you are clear on those strengths be
courageous and share those talents with others. One way to share these tal-
ents is to find opportunities at work to demonstrate these talents within your
current job.

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Keep finding ways to further develop these STEP #4 SIX STEP CAREER ROADMAP
strengths and invest in their value. These SET CAREER OBJECTIVES AND GOALS
are differentiating characteristics that will
set you apart from others. “Setting goals is the first step in turning the invisible
into the visible”
Use the trainings and resources below to
find out how to define your strengths and —TONY ROBBINS
how to use them to enhance your career
potential. Having a clear view of where you want your career to go is an important first
step to establishing and accomplishing career goals.
• The Art of Career Development
• Chart your Career - Don’t wait for some- The resources below set you on the path to establishing a clear mental pic-
ture of your short and long term aspirations so you set career goals that
one else to decide the direction of your make the difference.
career. When it comes to managing your
career, you are in charge. • Defining Your Career Objectives
• Don’t Let Your Weaknesses Define You • Pinpointing Your Career Goals – Complete this brief activity to help you
• Discover What Energizes You Most
pinpoint and personalize your career goals
STEP #3 • How to Identify Your Career Goal
KNOW YOUR CAREER VALUES • Where Will You Be in Five Years?

“It’s not hard to make decisions when you know what your STEP #5
values are” BUILD YOUR CAREER PLAN

—ROY E. DISNEY “The best way to predict the future is to create it.”

Identifying your work values – the importance and worth of something – increases —ABRAHAM LINCOLN
your chances of finding a job and ultimately a career you will thrive in.
A career plan is your strategic map to take from you from where you are to-
To begin finding, or confirming, your specific values view any one of the links below. day to where you aspire to be. This is a must have for everyone who wants a
thriving career. Learn how to create the perfect plan for you, that builds on
• Assess Your Life vs. Work Values the previous steps we covered. Build it into your IDP and keep it top of mind
• Evaluate Potential Career Paths by discussing it in your quarterly touch points.
• Establish a Career Direction
• Create Long and Short-Term Career Goals
8 | WESTERN NEW ENGLAND CAREER PLAYBOOK • Identify Potential Roadblocks or Accelerators

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• Create Your Individual Development Plan (IDP) SIX STEP CAREER ROADMAP
• Watch This Video for Tips on How to Fill Out IDP
• Tell Your Career Story – Comcast Career Profile

STEP #6
ATTAIN YOUR CAREER GOALS

You’re almost there. Now it’s time to take all the planning you’ve done in steps 1-5
and put them into action. This action is what will enable you to attain your goals and
reach the thriving career you desire.

• Identify Resources
• Prepare for Important Conversations
• Aligning Your Online Brand
 

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5 STEPS TO Here are 5 Steps to Building a Network that will Work for 5 STEPS TO BUILDING YOUR NETWORK
BUILDING YOUR you and help you achieve your Career Goals.

NET WORK STEP 1

12 | WESTERN NEW ENGLAND CAREER PLAYBOOK Join one of the Employee Resource Groups available in nearly every major
market across Comcast and other industry organizations such as the following:

STEP 2

Speak with your Leader about getting involved in Get involved in local
chapters of Industry Organizations such as Women in Telecommunications
(WICT) or National Association for Multi-ethnicity in Communications (NAMIC)

STEP 3

Identify formal and/or informal mentors. These are trusted and credible
people, other their leader, who will provide insight and candid feedback.

STEP 4

Learn what behaviors your mentor values and consistently model them.
Examples could be, but are not limited to, positive attitude, intelligence,
responsiveness, versatility, and dependability.

STEP 5

Remember first impressions mater!

“I’ve learned that people will forget what you said,
people will forget what you did, but people will never
forget how you made them feel.”

— MAYA ANGE LOU

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CAREER At this point you’ve learned the 6 Steps to Create a CAREER DEVELOPMENT TOOLKIT
DEVELOPMENT Thriving Career. In the following toolkit and pages, you’ll
learn additional tips to assess which of the 3 phases you’re
TOOLKI T currently in and how to get to the next stage.
Access the Toolkit here.
14 | WESTERN NEW ENGLAND CAREER PLAYBOOK
The following Tips and Career Phase Toolkit are adapted from the The Career
Playbook© from Navient. The original documents can be found here.

PREPARING FOR THE JOB

As you build your career plan, keep these things in mind to ensure you’re
JOB SATISFACTION
ready whenever the opportunity strikes.

• Find and align yourself with “superconnectors”
These are people who have a natural strength for creating quality

connections with multiple people, without even trying. They can help you

make new professional connections.

• Take Smart Risks

Whenever possible, take opportunities outside your comfort zone, such as

roles in other states or functions. COMPENSATION LIFESTYLE COMPENSATI

• Work hard and Go THE PROMISE PHASE

Above and Beyond JOB SATISFACTION
Consistently demonstrate
your contribution through the
Accountabilities of Success.

COMPENSATION LIFESTYLE

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