Ziqitza Rajasthan - Covid-19 unsung heroes Ambulance and Call Centre Staff keeps the fight going despite threats.

Ziqitza Rajasthan - Covid-19 unsung heroes :
Ambulance and Call Centre Staff keeps the fight

going despite threats.

The second Covid-19 wave sweeping the country is
testing the resilience of essential services providers like
never before with the number of infections rising at an
alarming rate and several patients requiring urgent
hospitalization. ZHL Rajasthan appreciates the
enormous risks taken by drivers and emergency medical
technicians deployed on ambulances with advanced life
support systems are often overlooked as the spotlight is
often on doctors and nurses. They are among several
unsung heroes making an enormous personal sacrifice
to ensure India doesn’t give up in the fight against the
pandemic.

In the midst of a pandemic – COVID -19 Ambulance Staff and
Healthcare workers are at the front line to fight it by risking their
and their family lives while transferring the patients. They are
worried about themselves and their family safety. Here are some
stories shared by Ziqitza Healthcare Ltd Ambulance Staff.

Sharing with you a story of an Ambulance driver, 29-year-
old Sunil Vishwakarma, who took Corona patients to a
regular hospital, says he has been out of the house for 31
days. So far, more than 100 patients have been taken to
the hospital by him in Madhya Pradesh. He has done this
while staying away from his family and made his home in
the police station itself for months. While his family of
wife, 4 month and 5-year-old son who lives in Indore
amidst hardships. Sunil has done this to avoid his family
getting infected. When the lockdown happened
everybody was heading towards their hometown.
RoshanLal, a Paramedic who has served over 84 Corona
patients in Punjab by deciding to stay there to serve
people leaving his family in Rajasthan.

There are months when the children’s were unable to see and stay
with their fathers [due to fear of infection] as the drivers and
technicians first carry an infected patient in their lap or on a
stretcher before they are put into an ambulance. They come into
direct contact with Covid patients daily and are unsung heroes of our
society; their sacrifices are not praised by anyone. They keep on
working wearing personal protection equipment (PPE) kits for hours,
despite the fact that they are mistreated both by family members of
patients and doctors or staff of hospitals sometimes.

Ziqitza Healthcare the organization that is behind
managing the call centre for 108 Ambulance and 104
Help lines ensured the staff safety on the field and at the
workplace ensured sitting arrangements were done with
social distancing norms, fumigation of office at frequent
intervals or providing buses for their transfers or making
food and stay arrangements. All this was done along with
efficient management of shift timings are managed from
12hrs to 24hrs to cater to heavy call inflows. The Call
Centre team while addressing the heavy inflow of calls
stayed months away from their family to ensure they did
not pass on the infection to their family members.

Since its declaration as the national helpline on COVID, the
Ziqitza Limited operated 108 and 104 Helpline centres have
witnessed a sudden in the inflow of the calls from 2,000 per
day to approximately 20,000 -22,000 calls a day; the mix
includes both general health inquiries and COVID-19 specific
calls. Wherein fear and anxiety caught everyone’s mind, the
104 Helpline in last 180 days has received varied nature of
calls asking about COVID, symptoms, precautions,
treatment, first line of actions required, hospitals handling
COVID, tests to be conducted, self-isolation etc .To manage
the overnight 10x increase in the calls, the capacity in the
call centre was increased by Ziqitza. Seeing their rent less
contribution Ziqitza Rajasthan appreciates all the
Healthcare workers who are working selflessly during these
tough times.