BIFF and FFC for ADHD women **Group Exercise Worksheet: Applying BIFF and FFC (OFNR )Techniques** In today's exercise, we're going to work on using BIFF (Brief, Informative, Friendly, Firm) responses and the Facts Focused Communication FFC or OFNR (Observation, Fact, Need, Request) approach in real-life situations. Each group member should come up with a current or past situation where these techniques can be used. **Part 1: BIFF Response Exercise** *Formula for a BIFF Response:* 1. Brief: Keep your response short. Do not include extraneous information. 2. Informative: Stick to the facts. Do not engage in an argument or try to interpret the other person's motives. 3. Friendly: Use a respectful tone. Avoid condescension or sarcasm. 4. Firm: Be clear about your stance or any necessary information. ___________
BIFF and FFC for ADHD women *Instructions:* Think of a situation where you could use a BIFF response. Now, each group member will take a turn to share their scenario. After sharing, please write your own BIFF response to that situation on the lines below: **Group Member 1:** Situation: ______________________________________ Response *
BIFF and FFC for ADHD women *Part 2: Fact Focused Communication OFNR Approach Exercise** *Formula OFNR 1. Observation: Make a neutral observation that reflects the situation. 2. Fact: State the fact that relates to the situation. It should be an indisputable fact that everyone can agree upon. 3. Need: Express your personal need in relation to the situation. 4. Request: Make a clear request that can meet your need. *Example:* Situation: A colleague frequently interrupts you during meetings. OFNR Statement: "I've observed that I often get interrupted during meetings (Observation). This makes it difficult for me to express my thoughts completely (Fact). It's important for me to be able to share my ideas without interruption (Need). Would you be willing to let me finish my thoughts first before interjecting?(Request)" *
BIFF and FFC for ADHD women *Instructions:* Think of a situation where you could use the OFNR approach. Each group member will share their scenario. After sharing, please write your own OFNR statement in relation to that situation on the lines below: **Group Situation: ______________________________________ OFNR Statement: ______________________________________ *
FORMULA TO HELP YOU COMMUNICATE IN DIFFICULT SITUATIONS BIFF WHEN GIVEN FEEDBACK WHEN ASKING FOR SOMETHING WHEN DEALINGWHEN DIFFICULT PEOPLE EXAMPLE Brief Informative Friendly Firm Don't apologize unless you know you made a mistake Ignore personal attacks Don't defend yourself against any attacks. AGGRESSIVE EMAIL: "WHY HAVEN'T YOU REPLIED TO MY EMAILS YET? BRIEF: "DEAR [NAME]," "I'M WORKING ON YOUR REQUEST AND WILL RESPOND BY END OF DAY TODAY. I APPRECIATE YOUR PATIENCE." INFORMATIVE: "I'VE RECEIVED YOUR EMAILS AND UNDERSTAND THE URGENCY OF YOUR REQUESTS" FRIENDLY: "I APOLOGIZE FOR ANY DELAY"
FORMULA TO HELP YOU COMMUNICATE FFC WHEN COMMUNICATING TO SOMEONE ABOUT ISSUES WITH LOVED ONES OR ATWORK EXAMPLE Facts Focused Communication Observation Facts Needs Requests OBSERVATION: "I'VE NOTICED THAT I NO LONGER T HAVE TIME TO PURSUE MY PERSONAL INTERESTS OR HOBBIES." FACTS: "BETWEEN WORK, TAKING CARE OF THE KIDS, AND HOUSEHOLD CHORES, MY SCHEDULE IS TYPICALLY FILLED." NEEDS: "I NEED SOME PERSONAL SPACE AND TIME FOR REJUVENATION AND PURSUING MY INTERESTS" REQUEST: "WOULD YOU BE WILLING TO WATCH THE KIDS ON SUNDAY FOR TWO HOUR SO I COULD GO TO MY BOOK CLUB?"