OPERATIONS MANAGEMENT IN LOGISTICS

DPL50204 Operations Management in Logistics DPL50204 OPERATIONS MANAGEMENT IN LOGISTICS

DPL50204 Operations Management in Logistics 1.0 COURSE INTRODUCTION COURSE DPL50204 OPERATIONS MANAGEMENT IN LOGISTICS CREDIT 4 INSTRUCTIONAL DURATION 200 PRE-REQUISITE NONE SYNOPSIS OPERATION MANAGEMENT IN LOGISTICS provides principles and practices in managing operation. This course emphasizes on operation functions, forecasting techniques, efficiency theory, layout techniques, economics order quantity level, control of source acquisition and project scheduling, and operation standard order. This course also provides knowledge and skills in planning, decision and control of operation in the organization. COURSE LEARNING OUTCOME Upon completion of this course, students should be able to: CLO 1: Perform basic skill of operation and quality management in logistics (P4, PLO 3) CLO 2: Explain the techniques and methods of decision making in operation management. (P2, PLO 3) CLO 3: Organize an autonomy and responsibility in planning, decision and control in operations management (A3, PLO 6)

DPL50204 Operations Management in Logistics 2.0 CHAPTER SUMMARY DPL50204 OPERATIONS MANAGEMENT IN LOGISTICS COURSE OUTLINE RTA IG 1.0 Introduction to Operations Management and Productivity 1.1 Explains operations management 1.2 Explain the productivity in operation management 26 2.0 Plant Location Strategies 2.1 Organize the factors affecting the selection of plant location 19 3.0 Facilities Layout and Process Strategies 3.1 Describe facilities layout 3.2 Sketch basic layout patterns 3.3 Organize classification of process strategies used in the company 30 4.0 Forecasting and Aggregate Planning 4.1 Displays the forecasting in operation planning 4.2 Distinguish any qualitative decision-making approaches 4.3 Organize any quantitative approaches 4.4 Organize the aggregate planning in operations 48 5.0 Work Measurement 5.1 Organize work measurement 32 6.0 Project Management and Maintenance 6.1 Present project management in operations management 6.2 Present the importance of maintenance in operations 20 7.0 Quality Management Concept 7.1 Explain efficiency and quality management concept 7.2 Explain Total Quality Management (TQM) 24 TOTAL 200 * RTA : Recommended Time Allocation * IG : Industrial Guidance

DPL50204 Operations Management in Logistics 3.0 STUDENT’S ACADEMIC CALENDAR WEEK TOPIC ASSESSMENT 1 Registration at Workplace 1.0 Introduction to Operations Management and Productivity 2.0 Plant Location Strategies Industry: Company Appraisal (40%) Institution: Portfolio (20%) 2 2.0 Plant Location Strategies 3.0 Facilities Layout and Process Strategies 4.0 Forecasting and Aggregate Planning Industry: Company Appraisal (40%) Institution: Portfolio (20%) 3 4.0 Forecasting and Aggregate Planning Industry: Practical Work (20%) Company Appraisal (40%) 4 4.0 Forecasting and Aggregate Planning 5.0 Work Measurement 6.0 Project Management and Maintenance Industry: Practical Work (20%) Company Appraisal (40%) 5 6.0 Project Management and Maintenance 7.0 Quality Management Concept Institution: Interview (10%) Presentation (10%)

DPL50204 Operations Management in Logistics 4.0 STUDENT’S WORK BASED LEARNING ACTIVITIES Week Topic Activities Assessment Method Supervisor Signature 1 1.0 2.0 Introduction to Operations Management and Productivity 1.1 Student should able to identify operation management system Plant Location Strategies 2.1 Student should be able to describe the objectives of plant location and recognize the factors affecting the selection of plant location. Company Appraisal 2 2.0 3.0 4.0 Plant Location Strategies 2.1 Student should be able to describe the objectives of plant location and recognize the factors affecting the selection of plant location Facilities Layout and Process Strategies 3.1 Student should be able to explain the facilities layout and recognize the types of material handling systems that is suitable for the layout. Forecasting and Aggregate Planning 4.1 Student should be able to describe the qualitative and quantitative forecasting approaches in operation planning Company Appraisal Practical Work 3 4.0 Forecasting and Aggregate Planning 4.1 Student should be able to describe the qualitative and quantitative forecasting approaches in operation planning Company Appraisal Practical Work 4 4.0 5.0 6.0 Forecasting and Aggregate Planning 4.1 Student should be able to describe the qualitative and quantitative forecasting approaches in operation planning Work Measurement 5.1 Students should be able to describe and organize work measurement Project Management and Maintenance 6.1 Students should be able to present Company Appraisal Practical Work

DPL50204 Operations Management in Logistics project management in operations management 6.2 Students should be able to present the importance of maintenance in operations 5 6.0 7.0 Project Management and Maintenance 6.1 Students should be able to present project management in operations management 6.2 Students should be able to present the importance of maintenance in operations Quality Management Concept 7.1 Student should be able to explain the efficiency and quality improvement concept Institution: Interview Presentation

DPL50204 Operations Management in Logistics 5.1 RUBRIC FOR PORTFOLIO – 20 % Department : Commerce Program : Diploma in Logistics and Supply Chain Management Course Code : DPL 50204 Course Name : Operations Management in Logistics Student Learning Time : 200 Hours Credit Hours : 4 Semester Offered : Semester 5 / Year 2 Class : Academic Session : MARKS: 20 marks COURSE LEARNING OUTCOMES (CLO): CLO1: Perform basic skill of operation and quality management in logistics (P4, PLO3) PROGRAMME LEARNING OUTCOMES (PLO): PLO3: Perform technical skills in managing logistics and supply chain activities CLUSTER: Cluster 3A Practical skills NOTES OF GUIDANCE: 1. The portfolio is marked by the WBL lecturer at the end of WBL in each department.

PORTCourse Code and Name Lecturer Name Student Name Student ID No NO ITEM 1 2 1 Contents of report Introduction to the organization (Historical/ Background/ Organizational chart/ Organization’s main activities Simplistic statement of content; no use of management function to support argument function. Restricted development of content restricted;may be incomplete or unclear; little explanation of the management functions. 2 Task explanation Introduction – Objective of the technical task Objectives of the technical task are not related. Objectives of the technical task are very vague. 3 Task explanation Introduction – Relations between theory and technical task Fail to relate between the theoryand technical task. Lack of relations between the theory and technical task. 4 Task explanation Introduction – Elaboration of thetask No attempt to use technical terms. Adequate range; no precise use of subtle meanings displayed; technical terms are seldom used.

DPL50204 Operations Management in Logistics TFOLIO RUBRIC FORM P4, PLO3 3 4 5 SCORE Adequate development of content, but lacks clearly stated positions/ argument or supporting information; some explanation the management function. Clear and complete development of content (introduction and historical background of the company & related activities) and complete explanation of the management function. Full and rich development of content (introduction and historical background of the company & related activities) and complete explanation of the management function. Objectives of the technical task are vague. Objectives of the technical task are clear but unorganized. Objectives of the technical task are very clear and wellpresented. Able to relate little of the theory and technical task. Able to relate some of the theory and technical task. Able to fully relate between the theory and technical task. Adequate range; noprecise use of subtle meanings displayed; technicalterms only used occasionally. Flexibility in range; appropriate use of technical terms and other vocabulary in a variety of situations. Elaboration and detail achieved through full use of technical terms.

5 Procedure and chart consist of: -Procedures -Table/ chart/ diagram/ graphic/ photo/ etc includesits explanation No support by data(procedures, manual, tables or charts); minimal explanations of data and assertions; data notpresented in appropriate format;no documentation provided Little support of the content by data (procedures, manual, tables or charts); incomplete or missing explanations of data and assertions; data not presented in appropriate format; documentation incomplete or absent. 6 Conclusions consist of -Comments and suggestions Develop clear, comprehensive andcreative comments and suggestions. Develop clear, comprehensive and good comments and suggestions. 7 Use information ethically and legally Not understanding of citations: -Copy and paste directly from the sources and fail to quote and paraphrase the sources -Fail to quote and paraphrase the sources -Fail to cite the bestsources in a works cited pages Little understanding of citations: -Wrongly cite sources in a givenformat -Wrongly quote and paraphrase sources used -Fail to cite the best sources in a works cited page

DPL50204 Operations Management in Logistics Some of the content supported by data but should include more (procedures, manual, tables or charts); some explanations of data and assertions; data sometimes presented in appropriate format; documentation sometimes missing. Most of the content supported by data (procedures, manual, tables or charts); mostly appropriate explanations of data and assertions; data mostly presented in appropriate format; documentation generally provided. Content supported effectively by data (procedures, manual,tables/ charts/ diagram/ graphic/ photos/ etc) and completed fully with explanations of all data and assertions; data are presented in appropriate format; documentation for assertions is provided. Develop clear, comprehensive andsatisfactory comments and suggestions. Develop clear, comprehensive and good comments and suggestions. Develop clear, comprehensive andcreative comments and suggestions. n A partial understanding of citations: -A partial understanding of the sources used -Confusing quotations and paraphrase statements -Able to cite sources but many errors on the givenformat. A substantial understanding of citations: -Attempt to paraphrase sentences from the cited sources -Minimal use of own sentences -Cited the best sources in a works cited page. A thorough understanding of citations: -Able to quote and paraphrase sentences from the cited sources -Wide use of own sentences -Able to indicate the best sources in a works cited page clearly and correctly.

8 Writing mechanics Writing is unfocused, rambling or contains serious errors. Writing is lacks clarity or conciseness and contains numerous errors.

DPL50204 Operations Management in Logistics Writing is accomplished in terms of clarity andcontains numerouserrors. Writing is accomplished in terms of clarity and conciseness and contains only a few errors. Writing demonstratesa sophisticated clarity conciseness and correctness TOTAL

DPL50204 Operations Management in Logistics 5.2 RUBRIC FOR PRACTICAL WORK – 20 % Department : Commerce Program : Diploma in Logistics and Supply Chain Management Course Code : DPL 50204 Course Name : Operations Management in Logistics Student Learning Time : 200 Hours Credit Hours : 5 Semester Offered : Semester 5 / Year 2 Class : Academic Session : MARKS: 20 marks COURSE LEARNING OUTCOMES (CLO): CLO2: Explain the techniques and methods of decision making in operation management. (P2, PLO 3) PROGRAMME LEARNING OUTCOMES (PLO): PLO3: Perform technical skills in managing logistics and supply chain activities CLUSTER: CLS3b Interpersonal & Communication skills NOTES OF GUIDANCE: 1. The practical work is marked by the supervisor at the end of WBL in each department. 2. Supervisor will submit the evaluation form to the WBL Industry Coordinator. 3. The WBL lecturer will collect the evaluation form during the final visit

PRACTICAL RUCLUSTER 3b INTERPERSONALCourse Code and Name Lecturer Name Student Name Student ID No P2 PLCriteria Unacceptable Limited Proficiency 1 2 Listening Is consistently inattentive to others when they speak for a wide variety of reasons. Is occasionally inattentiveto others when they speak; distracts others' listening. Interruptions Is consistently disruptive to others; interruptions interfere with delivery of message and clearly causes speaker problems. Interrupts others without their permission; interruption interferes withdelivery of message and may or may not cause speaker problems. Eye Contacts Does not face or maintain eye contact with the speaker; annoys speaker. Faces or maintains eye contact with the speaker; occasionally loses or removes eye contact, distracting the speaker Information Seeking Questions Exhibits little or no interest in information being shared; no information seeking questions are Asks questions when he or she does not understand what is being said; many questions are not pertinent and do not

DPL50204 Operations Management in Logistics UBRIC FORM L & COMMUNICATION SKILLS LO3 Proficient Outstanding Total 3 4 4 e Is attentive to others when they speak; is occasionally distracted by others. Is always attentive to others when they speak. h Interrupts others with their permission; interruption helps delivery of message. Never interrupts when others are talking. Faces & maintains eye contact with those who are speaking Faces and maintains eye contact with those who are speaking Asks questions when he or she does not understand what is being said; some questions may not be pertinent to Asks questions when he or she does not understand what is being said; questions are pertinent to main

asked. allow the speaker to effectively communicate main ideas. Voice Speaks in a voice which is frequently difficult to understand due to poor tone, enunciation or pace even after listener requests to repeat message. Speaks in a voice which isgenerally understandablesometimes tone, enunciation or pace interferes with message; needs listener requests tomodify delivery of message. Understandability Uses confusing words, terms, and/or examples which listener does not understand. Uses confusing words andterms; uses examples which, to a limited degreehelp listener understand. Empathy Finds it difficult to accept others' feelings; does not understand others' motivations; shows little or no interest in others. Accepts others' feelings; does not understand others' motivations and shows no or little interest in seeking to understand others.

DPL50204 Operations Management in Logistics main ideas. ideas. s ; o Speaks in a voice which is generally understandable; sometimes tone, enunciation or pace interferes with message; adjusts delivery when listener does not understand. Always speaks in an understandable voice, using clear tone, enunciation, and reasonable pace; message is clearly received. d e, Uses understandable words and terms, but needs examples to clarify major ideas. Uses words, terms and examples which others clearly understand. Puts self in others' shoes; accepts others' feelings, but does not understand others' motivations; is interested in seeking deeper understanding. Puts self in others' shoes; accepts and understands the feelings and motivations of others; takes steps to deepen understanding. TOTAL MARK Percent Score = ( /28) x 20%

To be completed by Mentor/Industry Supervisor: Name : Position : DatSignature: ComComments/recommendations:

DPL50204 Operations Management in Logistics te : mpany/organization stamp:

DPL50204 Operations Management in Logistics RUBRIC FOR PRESENTATION – 10 % Department : Commerce Program : Diploma in Logistics and Supply Chain (DLS) Course Code : DPL50204 Course Name : Operations Management in Logistics Student Learning Time : 200 Hours Credit Hours : 4 Semester Offered : Semester 5 / Year 2 Class : Academic Session : MARKS: 10 marks COURSE LEARNING OUTCOMES (CLO): CLO 3: Organize an autonomy and responsibility in planning, decision and control in operations management (A3, PLO 6) PROGRAMME LEARNING OUTCOMES (PLO): PLO 6 : Demonstrate social skills and responsibilities by taking alternate role as leader or member of a diverse team LEARNING DOMAINS: CLS 3d Leadership, Autonomy & responsibility NOTES OF GUIDANCE: 1. Each students must do a presentation to explain the task given 2. Each student is given 10 minutes to present and 5 minutes for Q & A session 3. Prepare slides that cover the following items a) Title b) Introduction to department c) Organization chart d) Identify critical path and critical activities, earliest event time, latest event time, slack activities and project completion time ● Order and capacity planning - Diagram - Photos - Explanation ● Order verification management - Diagram - Photos - Explanation

DPL50204 Operations Management in Logistics ● Customer service flow - Diagram - Photos - Explanation ● Operations planning flow - Diagram - Photos - Explanation e) Conclusion and Recommendation f) Presentation will be conducted based on academic calendar

PRESENTATION RCLUSTER 3d LEADERSHIP, AUCourse Code and Code Name Lecturer Name Student Name Student ID No MACRITERIA EXCELLENT 8-10 TRUSTWORTHINESS – worthy of confidence; dependable; honest; and genuine *Presents accurate information with no intent to harm or damage others *Protects confidential information at all times *Consistently follows rules *Exhibits consistently positive behavior over time and across situations *Consistently fulfils commitments and responsibilities *Is honest and does not attempt to deceive others in words and/or behavior *Presents informtimes, be inaccuharm or damag*Protects confidsometimes *Follows rules mmay disregard sorganizational g*Behavior fluctuthe situation an*Fulfills most coresponsibilities amends for thos*Is honest mostbeen known to through words aRESPECT - treat others with respect. Be tolerant of differences. Use good manners, not bad language. Be considerate of the feelings of others. Deal peacefully with anger, insults *Listens to others without interrupting *Can provide accurate feedback or questions for what is being said *Understands the personal characteristics of individuals within the organization and avoids language and/or behavior that could be considered offensive to them *Directly addresses conflicts with others in a productive manner *Sometimes inttalking *Can sometimefeedback or quebeing said *Understands ocharacteristics othe organizationuse language acould be consid

DPL50204 Operations Management in Logistics RUBRIC FORM UTONOMY & RESPONSIBILITY ARKING SCHEME FOR PRESENTATION GOOD WEAK TOTAL 7-4 0-3 MARKS mation that may, at urate or unintentionally e others dential information only most of the time but some for personal or gain uates depending on d time ommitments and and tries to make se that are dropped t of the time but has try and deceive others and/or behaviors * Presents information that is often inaccurate or intentionally harmful to others * Rarely protects confidential information * Follows rules only when it is beneficial for personal gain * Exhibits positive behavior only when it is beneficial for personal gain * Fulfills some commitments and responsibilities but lets must drop without concern errupts other who are es provide accurate estions for what is only some the personal of individuals within n and may sometimes and/or behavior that dered offensive to them *Often interrupts others who are talking *Cannot provide accurate feedback or questions for what is being said *Does not understand some the personal characteristics of individuals within the organization and often uses language and/or behavior that could be considered offensive to them *Does not address conflicts or does so in an unproductive manner

and disagreements. *Always asks when to participate in decision-making in their ability and knowledge allows *Directly addresothers but may productive man*Sometimes asin decision-makknowledge allowRESPONSIBILITY -do what supposed to do and always do the best. Use self-control and self-discipline. Think before act — consider the consequences. Be accountable for the choices *Finishes all tasks ahead of schedule and tries to exceed expectations *Accepts blame for activities performed incorrectly and proactively tries to solve the problem *Always shares credit for activities performed with others *Always seeks ways to improve personal or organizational performance *Plans carefully and thoroughly before taking action; considers possible consequences to actions *Finishes tasks expectations buperform tasks eexpected *Sometimes acactivities perforonly tries to solvprompted *Sometimes shactivities perfor*Sometimes sepersonal or orgperformance *Designs a planbut it lacks somsometimes consconsequences tFAIRNESS -play by the rules. Be open-minded; listen to others. Don’t take advantage of others. Don’t blame others carelessly. *Seeks all opinions or viewpoints and evaluates them thoroughly before making decisions *Does not give individuals or groups special priviliges that are not available to others in the organization *Applies rules consistently throughout the organization and across time *Seeks some obut does not comaking decision*Sometimes givgroups special available to oth*Applies rules thorganization buconsistent over CARING -be kind. Be compassionate and show you care. Express gratitude. *Always considers how decisions may impact others in terms of their opinions, emotions, or needs *Is aware of and responds to individual needs within the organization •Sometimes conmay impact othopinions, emotio•Is aware of ind

DPL50204 Operations Management in Logistics sses conflicts with not always do so in a nner ks others to participate king as their ability and ws *Rarely asks on time and meets ut rarely tries to earlier or better than cepts blame for med incorrectly and ve the problem when ares credit for med with others eks ways to improve anizational n before taking action me needed detail; siders possible to actions *Does not finish tasks on time and often fails to meet expectations *Rarely accepts blame for activities performed incorrectly and does not try to solve the problem *Rarely shares credit for activities performed with others *Does not seek ways to improve personal or organizational performance *Takes action before creating a plan and does not consider possible consequences to actions pinions or viewpoints onsider them before ns ves individuals or priviliges that are not ers in the organization hroughout the ut may not be time *Does not seek or consider other opinions or viewpoints before making decisions *Often gives individuals or groups special priviliges that are not available to others in the organization *Applies rules inconsistently throughout the organization and across time nsiders how decisions ers in terms of their ons, or needs dividual needs within •Rarely considers how decisions may impact others in terms of their opinions, emotions, or needs •Is not aware of individual needs within the organization

Forgive others. Help people in need. *Often provides personal time and effort to individuals in the organization who need assistance *Regularly thanks others in the organization for their contributions the organizationto them •Sometimes proand effort to indorganization wh•Sometimes thaorganization forCITIZENSHIP -the quality of an individual’s response to membership in a community • Do your share to make your organization better. Cooperate. Get involved. Stay informed. Be a good colleague. Respect authority. Protect the organizational environment. *Does not understand the norms and rules of the organization *Rarely seeks ways to improve the organization *Rarely cooperates with others to accomplish organizational responsibilities *Rarely follows the directives of organizational authorities *Rarely participates in organizational decisions and activities *Understands babide by the noorganization *Sometimes sethe organization*Sometimes cooaccomplish orgaresponsibilities *Sometimes folorganizational a*Sometimes paorganizational dTo be completed by Mentor/Industry Supervisor: Name : Position : Date Signature : Company/organizatioComments/recommendations:

DPL50204 Operations Management in Logistics n but does not respond ovides personal time dividuals in the ho need assistance anks others in the r their contributions •Rarely provides personal time and effort to individuals in the organization who need assistance •Rarely thanks others in the organization for their contributions but does not always orms and rules of the eks ways to improve n operates with others to anizational lows the directives of authorities rticipates in decisions and activities *Understands and abides by the norms and rules of the organization *Actively seeks ways to improve the organization *Regularly cooperates with others to accomplish organizational responsibilities *Follows the directives of organizational authorities *Actively participates in organizational decisions and activities TOTAL MARK Percent Score = ( /18) X 10% : n stamp:

DPL50204 Operations Management in Logistics RUBRIC FOR INTERVIEW – 10 % Department : Commerce Program : Diploma in Logistics and Supply Chain Management Course Code : DPL50204 Course Name : Operations Management in Logistics Student Learning Time : 200 Hours Credit Hours : 4 Semester Offered : Semester 5 / Year 2 Class : Academic Session : MARKS: 10 marks COURSE LEARNING OUTCOMES (CLO): CLO3: Organize an autonomy and responsibility inplanning, decision and control in operations management(PLO6, A3) PROGRAMME LEARNING OUTCOMES (PLO): PLO6: Demonstrate social skills and responsibilities by taking alternate or member of a diverse team CLUSTER: 3d Leadership, autonomy and responsibility

DPL50204 Operations Management in Logistics NOTES OF GUIDANCE: 1. You will be formally interviewed by a course lecturer during his/her final visit regarding efficiency and quality in completion time related to Operations Management in Logistics, the critical path and critical activities, earliest event time, latest event time and slack activities. 2. The interview session must cover topic 6 (Project Management And Maintainance) and topic 7(Quality Management Concept) with following areas: a. Order and capacity planning b. Order verification management c. Customer service flow d. Operations planning flow 3. Please refer to the list of questions provided. No. Item Remark 1. Content Complete interview about efficiency and quality in completion time related to Operations Management in Logistics -the critical path and critical activities, earliest event time, latest event time and slack activities Complete interview about roles and function of operations staff in operations department. - Haulage services, customer services, principle purpose and principle accountabilities 2. Recommendation Recommendation to improve efficiency and quality in completion time practices at workplace.

INTERVIEW QUESTION FOR WORK BASED LEARNING DPL50204 Operations Management in Logistics Instructions: Please indicate your opinion by circling the numbers below Scale Indication Score Developing 1. The response was disjointed and difficult to follow. 2. There were some points made in the response, but they were not put into a framework. 3. There was little elaboration used in each response. 4. The interviewee seemed uncomfortable in the interview. 1 Adequate 1. The response was clear and organized. 2. The points used in the responses were specific to the questions. 3. Each response contained an elaboration using examples from experience or from job tasks. 4. The interviewee was prepared and comfortable during the interview. 2 Accomplished 1. The response used language that enhanced clarity and a format that was structured. 2. The points were very specific and highly organized according to the questions. 3. Each response contained an elaboration using examples from experience and from job tasks. 4. The interviewee seemed very self- confident throughout the interview process. 3 NO. QUESTION/STATEMENT Developing Adequate Accomplished 1. Describe operations management 1 2 3 2. Discuss operations management in logistics at workplace 1 2 3 3. Explain operations management organization chart 1 2 3 4. Discuss haulage services under operations department/unit requirements 1 2 3 5. Discuss customer services under operations department 1 2 3 6. Discuss principle purpose under customer requirements 1 2 3 7. Explain the principle accountabilities under customer requirements 1 2 3 8. Describe order and capacity planning 1 2 3

9. Explain the stages of order and capacity planning 1 2 3 10. Describe order verification management 1 2 3 11. Explain the stages of order verification management 1 2 3 12. Decsribe customer services flow 1 2 3 13. Explain the stages of customer services flow 1 2 3 14. Describe operations planning flow 1 2 3 15. Explain the stages of operations planning flow 1 2 3 SCORE: 15 X 3 = 45 MARKS TOTAL SCORE: / 45 X 10 =

DPL50204 Operations Management in Logistics RUBRIC FOR COMPANY APPRAISAL – 40 % Department : Commerce Program : Diploma in Logistics and Supply Chain Management Course Code : DPL50204 Course Name : Operations Management in Logistics Student Learning Time : 200 Hours Credit Hours : 4 Semester Offered : Semester 5 / Year 2 Class : Academic Session : MARKS: 40 marks COURSE LEARNING OUTCOMES (CLO): CLO1: Perform basic skill of operation and quality management in logistics (PLO3,3a) CLO2:Explain the techniques and methods of decision making in operation management (PLO3, 3b) PROGRAMME LEARNING OUTCOMES (PLO): PLO3: perform technical skills in managing logistics and supply chain activities CLUSTER: 3a Practical Skills CLUSTER: 3b Interpersonal & Communication Skills NOTES OF GUIDANCE : 1. The company appraisal is done by industry.

COMPANY APPRAISACLUSTER 3a PRACourse Code and Code Name Lecturer Name Student Name Student ID No MARKING SCHCRITERIA EXCELLENT 8-10 ORGANIZE OPERATIONS MANAGEMENT AND PRODUCTIVITY *Perform job at all times *Perform job onORGANIZE PLANT LOCATION STRATEGIES *Perform work with accurate feedback or questions for what is being said *Perform job wiprovide accuratquestions for wORGANIZE FACILITIES LAYOUT AND PROCESS STRATEGIES *Perform all tasks ahead of schedule and tries to exceed expectations *Perform tasks expectations buperform tasks eexpected To be completed by Mentor/Industry Supervisor: Name : Position : Date Signature : Company/organizatioComments/recommendations:

DPL50204 Operations Management in Logistics AL RUBRIC FORM ACTICAL SKILLS HEME FOR COMPANY APPRAISAL GOOD WEAK TOTAL 7-4 0-3 MARKS nly sometimes * Perform job rarely th can sometimes te feedback or hat is being said *Cannot provide accurate job feedback or questions for what is being said on time and meets ut rarely tries to earlier or better than *Does not finish tasks on time and often fails to meet expectations TOTAL MARK Percent Score = ( /30) X 20% : n stamp:

COMPANY APPRAISACLUSTER 3b INTERPERSONAL ACourse Code and Code Name Lecturer Name Student Name & ID MARKING SCHCRITERIA EXCELLENT 8-10 CONTENT - Display forecasting and aggregate planning - Organize work measurement * Thoroughly explain all points creatively and clearly * Majority of poipoints glossed oORGANIZATION * Follows logical sequence and provides explanations/elaborations. Completely prepared. * Follows logicaelaboration DELIVERY * Speaks clearly and with good pace and volume.Use appropriate vocabulary by defining words likely to be new to them * Speaks clearlybe heard by morelatively few grpronounces moEYE CONTACT * Eye contact is plentiful. Reads very little;sounds conversational * Maintain eye ctime but frequenTo be completed by Mentor/Industry Supervisor: Name : Position : Date Signature : Company/organizatioComments/recommendations:

DPL50204 Operations Management in Logistics AL RUBRIC FORM AND COMMUNICATION SKILLS HEME FOR COMPANY APPRAISAL GOOD WEAK TOTAL 7-4 0-3 MARKS ints covered, some over * One or more points left out al sequence but less * There is no logical sequence of information y and loud enough to ost audiences, makes rammatical errors and ost terms correctly * Mumbles, mispronounces terms, and makes serious and persistent grammatical errors throughout presentation. Speaks too quietly to be heard by many in audience contact most of the ntly returns to notes * Makes no eye contact and only reads from notes TOTAL MARK Percent Score = ( /40) X 20% : n stamp:

DPL50204 Operations Management in Logistics

DPL50204 Operations Management in Logistics