Open
Open 1.0 COURSE INTRODUCTION DPL40135 INFORMATION SYSTEM IN LOGISTICS COURSE DPL40135 INFORMATION SYSTEMINLOGISTICSCREDIT 5 INSTRUCTIONAL DURATION 200 PRE-REQUISITE NONE SYNOPSIS INFORMATION SYSTEM IN LOGISTICS courseispurposelydesigned to provide understanding and skills onhowtoselect,evaluate, implement and use different types of InformationTechnology (IT) systems for logistics andsupplychainmanagement. The course describes the uniqueneedsandrequirements of IT in supply chain industry as well astherolesof ICT performance that effect freight logistics industry. COURSE LEARNING OUTCOME Upon completion of this course, students shouldbeableto:CLO1: Organizes business information systeminsupplychainmanagement. CLO2: Display the ability to use tools and applicationof information technology in supply chain management.CLO3: Explain the ethical issues and opportunitiesinformationsystem in organization.
Open 2.0 CHAPTER SUMMARY DPL40135 INFORMATION SYSTEM IN LOGISTICS COURSE OUTLINE RTAIG1.0 Introduction to Information System in Supply Chain 1.1 Recognize Information Technology (IT), Information System(IS), Data and Information 1.2 Explain the role of IT in Supply Chain 1.3 Organize Logistics Management System 302.0 Purchasing and Supply Management 2.1 Recognize Purchasing, Procurement, Supply Management, and Material Management 2.2 Follow Strategic Sourcing 403.0 Resource Planning System 3.1 Perform the Enterprise Resource Planning (ERP) System3.2 Display the role of ERP in SCM 3.3 Organize the types of ERP in SCM 604.0 Customer Relationship Management (CRM) 4.1 Organize customer relationship management 4.2 Perform electronic CRM (e-CRM) 4.3 Display evolution and growth of CRM 405.0 Globalization Challenges and Opportunities of Business Information System in Supply Chain 5.1 Study the ethical issues that related to challenges of Logistics Information System 5.2 Seek the opportunities of Business Information System in Supply Chain 30* RTA : Recommended Time Allocation * IG : Industrial Guidance
Open 3.0 STUDENT’S ACADEMIC CALENDAR WEEK TOPIC ASSESSMENT1 1.0 Introduction to Information System in Supply Chain 2.0 Purchasing and Supply Management Portfolio (20%) Company appraisal (20%)2 2.0 Purchasing and Supply Management 3.0 Resource Planning System Portfolio (20%) Practical work(20%)Company appraisal (20%)3 3.0 Resource Planning System Practical work(20%)Company appraisal (20%)4 3.0 Resource Planning System 4.0 Customer Relationship Management (CRM) Practical work(20%)Company appraisal (20%)5 4.0 Customer Relationship Management (CRM) 5.0 Globalization Challenges and Opportunities of Business Information System in Supply Chain Practical work(20%)Company appraisal (20%)Interview(10%) Presentation(10%) Performanceevaluationbylecturer &mentor/supervisor
Open 4.0 STUDENT’S WORK BASED LEARNING ACTIVITIES WEEK TOPIC ACTIVITIES ASSESSMENTMETHODSUPERVISORSIGNATURE1 1 - 2 1.0 Introduction to Information System in Supply Chain 1.1 Recognize Information Technology (IT), Information System (IS), Data and Information 1.2 Explain the role of IT in Supply Chain 1.3 Organize Logistics Management System 2.0 Purchasing and Supply Management 2.1 Recognize Purchasing, Procurement, Supply Management, and Material Management 2.2 Follow Strategic Sourcing Portfolio (20%) Company appraisal (20%) 2 2 - 3 2.0 Purchasing and Supply Management 2.1 Recognize Purchasing, Procurement, Supply Management, and Material Management 2.2 Follow Strategic Sourcing 3.0 Resource Planning System 3.1 Perform the Enterprise Resource Planning (ERP) System 3.2 Display the role of ERP in SCM 3.3 Organize the types of ERP in SCM Portfolio (20%) Company appraisal (20%) Practical work (20%) Company appraisal (20%)
Open WEEK TOPIC ACTIVITIES ASSESSMENTMETHODSUPERVISORSIGNATURE3 3 3.0 Resource Planning System 3.1 Perform the Enterprise Resource Planning (ERP) System 3.2 Display the role of ERP in SCM 3.3 Organize the types of ERP in SCM Practical work (20%) Company appraisal (20%) 4 3 - 4 3.0 Resource Planning System 3.1 Perform the Enterprise Resource Planning (ERP) System 3.2 Display the role of ERP in SCM 3.3 Organize the types of ERP in SCM 4.0 Customer Relationship Management (CRM) 4.1 Organize customer relationship management 4.2 Perform electronic CRM (e-CRM) 4.3 Display evolution and growth of CRM Practical work (20%) Company appraisal (20%)
Open WEEK TOPIC ACTIVITIES ASSESSMENTMETHODSUPERVISORSIGNATURE5 4 - 5 4.0 Customer Relationship Management (CRM) 4.1 Organize customer relationship management 4.2 Perform electronic CRM (e-CRM) 4.3 Display evolution and growth of CRM 5.0 Globalization Challenges and Opportunities of Business Information System in Supply Chain 5.1 Study the ethical issues that related to challenges of Logistics Information System 5.2 Seek the opportunities of Business Information System in Supply Chain Practical work (20%) Company appraisal (20%) Interview (10%) Presentation (10%)
Open RUBRIC FOR PORTFOLIO/ LOG BOOK – 20 % Department : Commerce Program : Diploma in Logistics and Supply Chain Course Code : DPL40135 Course Name : Information System in Logistics Student Learning Time : 400 Hours Credit Hours : 5 Semester Offered : Semester 4 / Year 2 Class : Academic Session : MARKS: 50 marks COURSE LEARNING OUTCOMES (CLO): CLO1: Organizes business information system in supply chain management. (P3,PLO5) PROGRAMME LEARNING OUTCOMES (PLO): PLO5: Use digital application and interpret data in managing business operation. LEARNING DOMAINS: CLS3a Practical Skills
Garis Panduan Pelaksanaan Work-BasedLearningOpen NOTES OF GUIDANCE: 1. Portfolio/ Logbook is recording ideas, personal thoughts and experiences as wellas reflections and insights a student have in the learning process of a course. 2. For this course, you are required to produce one reflective journal. 3. Record the activities that you have done in a reflective journal on a weeklybasis. 4. Make sure supervisor verify your reflective journal at the end of the weeklyreport. 5. At the end of the semester, your reflective journal should have coveredfour areas:a. Activities in Information system that produces information b. The roles of IT in supply chain c. Recognizing purchasing, procurement, supply management andmaterial management. d. The procedures of supplier evaluation and selection in strategic sourcing. 6. Refer to the rubrics given to guide you in writing the reflective journal. 7. Show your reflective journal to your course lecturer during his/her visit to beverified. 8. Submit your reflective journal to your course lecturer during his/her final visit (14thweek).
GarisPanduanPelaksanOpen RUBRIC:PORTItem Learning Domain Dimension Missingor UnacceptableDevelo0 12341. Reflect on standard operating procedures (SOPs)for: a) Activities in Information system b) Roles of IT in Supply Chain c) Recognize purchasing and procurement activities d) Supplier evaluation and selection Little or nounderstandingof the task. Noimprovement on thejob. Diagramis missing. Little explanation. Satisfaunderstathetask.DprovidedblabeleincompSomeexpisgivenclea2. LD 2: Practical Skills Mechanics Too manyspellingandgrammar errors that affectsunderstandingof the content. Toomspellinggrammathatafunderstanthecon3. Completion Only 1 areaiscoveredOnly2arcover4. Feelingsand Thought None of your feelingsandthought isrevealedinanyof the entries. Improvementandrecommendationareeither missingor significantlylacking. Feelingthoughrevealeditheent
naan Work-Based Learning TFOLIO oping Accomplished Exemplary Weightage Subtotal 5 6 7 8 9 10 actory nding of Diagram is ut poorly ed or plete. planation but not ar. Show good understanding of the task. Diagram is labeled properly with few inaccuracies. Explanation is almost clear. Show very good understanding of the task. Highly Competent and fast learner. Diagram is labeled properly. 2 /20 many g and r errors ffects nding of ntent. Some spelling and grammar errors but they do not affect the understanding of the content. There areno serious grammar errors. 1 /10 reasare red Only 3 areas are covered All 4 areasare covered 1 /10 gs and ht are n few of tries. Feelings and thought are revealed in most of the entries. Feelings and thought are revealed in all or almost of the entries. 1 /10Sub-total(add up): Percent Score = ( /50) x 20%
GarisPanduanPelaksanOpen To be completed by Mentor/Industry Supervisor: Name : Position : DaSignature : CoComments/Recommendations:
naan Work-Based Learning ate : ompany/organization stamp :
RUBRIC FOR PRACTICAL WORK – 20 % Department : Commerce Program : Diploma in Logistics and Supply Chain Management Course Code : DPL 40135 Course Name : Information System in Logistics Student Learning Time : 200 Hours Credit Hours : 5 Semester Offered : Semester 4 / Year 2 Class : Academic Session : MARKS: 65 marks COURSE LEARNING OUTCOMES (CLO): CLO2: Display the ability to use tools and applications of information technology in supply chain management (P4, PLO3) PROGRAMME LEARNING OUTCOMES (PLO): PLO3: CLUSTER: Cluster 3A Practical skills NOTES OF GUIDANCE: 1.The practical work report is marked by supervisor at the end of WBL in eachdepartment.2. Supervisor will submit the evaluation form to the WBL Industry Coordinator. 3. The WBL lecturer will collect the evaluation form during the final visit
RUBRIC:PRACTICCourse Code and Name Lecturer Name Student Name Student ID No Item Learning Area Criteria Unsatisfactory11. Perform the Enterprise Resource Planning (ERP) System Differentiate between SCMand ERP UnabletodifferentiatebeSCM&ERPDescribe the benefits of combining SCM and ERP System Unabletodescribethebeof combiningSCMandESystem2. Display the role of ERP in SCM Explain the functions of ERP systems Unabletounderstandthefunctionsof ERPsystems3. Organize the types of ERP in SCM Identify the types of ERP in SCM OnlyabletoidentifyONE(1) typeof ERPinSCM4. Organize customer relationship management Identify CRM UnabletoidentifyCRMExplain the benefits of CRM Unabletounderstandthebenefitsof CRMDescribe the components of CRM systems AbletodescribeonlyONcomponent ofCRMsysteRecognize a successful CRM programmed implementation Unabletorecognizeasuccessful CRMprogrammedimplementation5 Perform electronic CRM (e-CRM) Identify e-CRM UnabletorecognizeCRMDifferentiate between CRM and e-CRM UnabletodifferentiatebetweenCRMande-CRMExplain the benefits of CRM Unabletoexplainthebenefit of CRM
CAL WORK Satisfactory Excellent Total 3 5 etween Unable to clearly differentiate between SCM & ERP Able to clearly differentiate between SCM & ERP enefits RP Unable to clearly describe the benefits of combining SCM and ERP System Able to clearly describe the benefits of combining SCMandERP System e s Unable to clearly explain the functions of ERP systems Able to clearly explain the functions of ERP systems E Only able to identify TWO (2) types of ERP in SCM Able to identify all THREE(3) types of ERP in SCM Unable to clearly identify CRM Able to clearly identify CRM e Unable to clearly explain the benefits of CRM Able to clearly explain the benefits of CRM E (1) ems Able to clearly describe TWO (2) components of CRM systems Able to clearly describe THREE(3) components of CRMsystems Unable to clearly recognize a successful CRM programmed implementation Able to clearly recognize a successful CRM programmedimplementation M Unable to Clearly recognize CRM Able to clearly recognize CRM M Unable to clearly differentiate between CRM and e-CRM Able to clearly differentiate between CRM and e-CRM Unable to clearly explain the benefit of CRM Able to clearly explain the benefit of CRM
Item Learning Area Criteria Unsatisfactory16 Display evolution and growth of CRM Recognizes the appropriate CRM Systemand tools for current business UnabletorecognizestheappropriateCRMSystemandtoolsforcurrentbusinessNotice recent trends in CRM UnabletonoticerecenttrendsinCRMTo be completed by Mentor/Industry Supervisor: Name : Position : DateSignature : Company/oComments/recommendations:
Satisfactory Excellent Total 3 5 m Unable to clearly Recognizes the appropriate CRM System and tools for current business Able to clearly Recognizes theappropriate CRM Systemandtools for current business Unable to clearly notice recent trends in CRM Able to clearly notice recent trends in CRM TOTAL MARKPercent Score = ( /65) x 20% : organization stamp :
RUBRIC FOR INTERVIEW – 10 % Department : Commerce Program : Diploma in Logistics and Supply Chain Management Course Code : DPL40135 Course Name : Information System in Logistics Student Learning Time : 200 Hours Credit Hours : 5 Semester Offered : Semester 4 / Year 2 Class : Academic Session : MARKS: 12 marks COURSE LEARNING OUTCOMES (CLO): CLO3: Present safety and health procedure implemented according to Warehouse Operations Management. (A2, PLO4) PROGRAMME LEARNING OUTCOMES (PLO): PLO8: Demonstrate effective communication and interpersonal skills in a team. CLUSTER: Cluster 5
NOTES OF GUIDANCE: 1. You will be formally interviewed by a course lecturer during his/her final visit regarding the Challenges and Opportunities of Business Information SysteminSupply Chain 2. The interview session must cover following areas: a. Challenges of Business Information System in Supply Chainb. Opportunities of Business Information Systemin Supply Chain3. Please refer to the list of questions provided. No. Item Remark 1. Content Complete interview about the related ethical issuesthat related to challenges of Logistics Information SysteminSupply Chain Complete interview the related opportunitiesof Logistics Information System 2. Recommendation Recommendation to ensure safety and healthpracticedat workplace and to improve the practices of safetyandhealth at workplace.
INTERVIEW QUESTION FOR WORK BASED LEARNING DPL40135 Information System in Logistics Instructions: Please indicate your opinion by circling the numbers belowScale Indication ScoreDeveloping 1. The response was disjointed and difficult to follow. 2. There were some points made in the response, but they were not put into a framework. 3. There was little elaboration used in each response. 4. The interviewee seemed uncomfortable in the interview. 1Adequate 1. The response was clear and organized. 2. The points used in the responses were specific to the questions. 3. Each response contained an elaboration using examples from experience or from job tasks. 4. The interviewee was prepared and comfortable during the interview. 2Accomplished 1. The response used language that enhanced clarity and a format that was structured. 2. The points were very specific and highly organized according to the questions. 3. Each response contained an elaboration using examples from experience and from job tasks. 4. The interviewee seemed very self- confident throughout the interview process. 3NO. QUESTION/STATEMENT Developing Adequate Accomplished1. Describe challenges in Logistics Information System 1 2 32. Describe the appropriate system and tools for current business 1 2 33. Notice recent trends in Logistics Information System 1 2 34. Discuss the related opportunities of Logistics Information System 1 2 3SCORE: 4 x 3 = 12 MARKS TOTAL SCORE: ____/ 12 x 10 = _____
Open RUBRIC FOR PRESENTATION – 10 % Department : Commerce Program : Diploma in Logistics and Supply Chain Management Course Code : DPL40135 : Information System in Logistics Student Learning Time : 200 Hours Credit Hours : 5 Semester Offered : Semester 4 / Year 2 Class : Academic Session : MARKS: 90 marks COURSE LEARNING OUTCOMES (CLO): CLO3: Explain the ethical issues and opportunities of information systeminorganization. (A3, PLO8) PROGRAMME LEARNING OUTCOMES (PLO): PLO8: Integrates professionalism, positive attitudes and values in engagingwith society and stakeholders. LEARNING DOMAINS: LD 3 Communication skills
Open NOTES OF GUIDANCE: 1. Each student must do a presentation to explain the task given. 2. Each student is given 10 minutes to present and 5 minutes for a Q&Asession. 3. Prepare 10 slides that cover the following items: a) Title – 5m b) Introduction to department – 5m c) Organization chart – 5m - Identify the challenges and opportunities of business informationsystem in supply chain. d) Logistics Information Planning– 15m - Diagram - Photos - Explanation e) Identify the related challenges of information system– 15m- Diagram - Photos - explanation f) Identify the related ethical issues in information system– 15m- Diagram - Photos - explanation g) Conclusion and Recommendation – 10m 4. Presentations will be conducted based on the academic calendar.
Open RUBRICCourse Code and Name Lecturer Name Student Name Student ID No MARKINGSCHEMECRITERIA EXCELLENT GOODNONVERBAL SKILLS 9 -10 7-8INTRODUCTION Clever attention-getting introduction or an imaginative business project and preview Introductionhasclearbusineproject statementandapreviewof topicstobediscussed. CONTENT Thoroughly explains all points Majorityof pointscoveredindepth, somepointsglossedCLOSING Conclusion tied speech together, and message was memorable Conclusionrestatedbusinesproject statementandsummarizedtheideaspresented. PRESENTATION AID Student's visual aids explain and reinforce the presentation. Visual aid enhances presentation, all thoughts articulated and keeps interest Student'svisual aidsrelatetpresentation. Thoughtsarticclearly, but not engagingEXPRESSION & EYE CONTACT Student maintains eye contact with audience, seldom returning to notes. Appropriate expression, never notice a deadpan or conflicting expression Student maintainseyecontamost of thetimebutfrequenreturnstonotes.OccasionaldemonstrateseitheradeadpORconflictingexpressiondupresentationVERBAL TECHNIQUES Student uses a clear voice and correct, precise pronunciation of terms so that all audience members can hear presentation. Student'svoiceisclear.StudpronouncesmostwordscorrMost audiencememberscanpresentation.
: PRESENTATION FOR PRESENTATION AVERAGE WEAK TOTAL 3-5 0-2 MARKS ess Introduction had no clear business project statement. No preview of topics to be discussed. No formal introduction n over Majority of points glossed over One or more points left out ss Conclusion did not adequately summarize presentation No conclusion to the culated Student occasionally uses visual aids that rarely support the presentation. Adds nothing to presentation Student uses superfluous visual aids or no visual aids. Poor, distracts audience and is hard to read act ntly lly pan uring Student occasionally uses eye contact, but still reads mostly from notes. Occasionally displays both a deadpan and conflicting expression during presentation Student makes no eye contact and only reads fromnotes. Has either a deadpanexpression of shows a conflicting expression duringentire presentation dent rectly. n hear Student's voice is low. Student incorrectly pronounces terms. Audience members have difficulty hearing presentation. Student mumbles, incorrectlypronounces terms, and speaks too quietly for audience in the back of classto hear.
Open MARKINGSCHEMECRITERIA EXCELLENT GOODNONVERBAL SKILLS 9 -10 7-8LEARDERSHIP Team members share the leadership role. Each team member feels responsible for helping to lead. Astrong, clearlyfocusedleadevelops. Thisleaderseeshim/herself moreresponsiblehelpingleadtheteamthantother teammembers.TEAM WORK Works as a cohesive unit to make the presentation Works asagrouptomakethepresentationTIME MANAGEMENT Presentation: • is completed within the assigned time. • is developed and delivered with clear understanding of time limit. Presentation: • is slightlyoverorunderastime. • reflectssomeconsideratiogiven• to theassignedtimelimitSCORE: 9 X 10 = 90 MARKS TOTAL SCORE:_____ / 90 X 10%=_____Comments/recommendations: To be completed by Mentor/Industry Supervisor: Name : Position : Signature :
FOR PRESENTATION AVERAGE WEAK TOTAL 3-5 0-2 MARKS ader e for he A strong, not clearly focused leader develops. This leader sees him/herself more responsible for helping lead the team than the other team members. The group has no leader nor do its members share theleadership role Works together to make the presentation Does not work together tomake presentation ssigned on Presentation: • does not meet time expectation. • otherwise adequately covers presentation requirements. Presentation: • is significantly too long or too s hort. • Reflects little or no consideration given to assigned time limit. Date : Company/organization stamp :
5 | DHMRUBRIC FOR COMPANY APPRAISAL – 40 % Department : Commerce Program : Diploma in Logistics and Supply Chain Management (DLS) Course Code : DPL40135 Course Name : Information System in Logistics Student Learning Time : 200 Hours Credit Hours : 5 Semester Offered : Semester 4 / Year 2 Class : Academic Session : MARKS: 30 marks COURSE LEARNING OUTCOMES (CLO): CLO2: Display the ability to use tools and application of information technology in supply chainmanagement.(P4, PLO3) PROGRAMMELEARNING OUTCOMES (PLO): PLO3: Perform technical skills in managing logistics and supply chain activities. LEARNING DOMAIN : Cls 3a Practical skill NOTES OF GUIDANCE: 1. The company appraisal is done by the supervisor at the end of WBL in each department. 2. Supervisor will submit the evaluation form to the WBL Industry Coordinator. 3. The WBL lecturer will collect the evaluation form during the final visit.
RUBRIC:COMPACourse Code and Name Lecturer Name Student Name Student ID No Item Learning Domain Criteria UnsatisfactoryBelow121 Cls 3a : Practical skills Resource Planning System Display the roles of ERP. Unsatisfactoryindisplayingall tasks/ roles/activitiesof ERPsysteminSCM.Fairlydatasks/activitiesystem Organize the types of ERP in SCM. 1. Cloud ERP 2. On-Premise ERP 3. Hybrid ERP Unsatisfactoryinorganizingall tasksof ERPsysteminSCM.Fairlyorataskssystem Perform ERP systemin SCM. UnsatisfactoryinperformingERPsystemandwithout showingany of itsbenefits.FairlypeERPsys1bene
ANY APPRAISAL Average Average Good Excellent Total 2 3 4 5 isplaying all / roles / s of ERP in SCM. Satisfactorily displaying all tasks / roles / activities of ERP system in SCM. Good in displaying all tasks / roles / activities of ERP system in SCM. Excellent in displaying all tasks / roles / activities of ERP system in SCM. rganizing all of ERP in SCM. Satisfactorily organizing all tasks of ERP system in SCM. Good in organizing all tasks of ERP system in SCM. Excellent in organizing all types of ERP system in SCM. erforming stem with efit only. Satisfactorily performing ERP system with some of its benefits. Good in performing ERP system with all benefits in SCM. Excellent in performing ERP system with all benefits in SCM.
Item Learning Domain Criteria UnsatisfactoryB11 Cls 3a : Practical skills Customer Relationship Management (CRM) Display CRM systemtools. UnsatisfactoryindisplayingalltoolsofCRMsysteminSCM.Fas Organize CRM systemfor thefollowing : 1. CRM systemcomponents - Marketing Automation - Sales Force Automation- Customer Services / CareManagement 2. CRM systemplan 3. CRM systemapplications 4. Integrated CRMsystemapplications 5. CRM systemtraining for staff 6. CRM systemperformancemeasurement UnsatisfactoryinorganizingCRMsystemcomponents/plan/applications/training/performancemeasurementinSCM.Fm Perform e-CRMsystem. Unsatisfactoryperforminge-CRMsysteminSCM.FeSCORE: 6 X 5 = 30 MARKS TOTAL SCORE:_____ / 30 X 40%=_____
Below Average Average Good Excellent Total 2 3 4 5 Fairly displaying all tools of CRM system in SCM. Satisfactorily displaying All tools of CRM system in SCM. Good in displaying all All tools of CRM system in SCM. Excellent in displaying all tools of CRMsystem in SCM. Fairly organizing CRM system components / plan / applications / training / performance measurement in SCM. Satisfactorily organizing CRM system components / plan / applications / training / performance measurement in SCM. Good in organizing CRM system components / plan / applications / training / performance measurement in SCM. Excellent in organizing CRM systemcomponents / plan / applications / training / performance measurement in SCM. Fairly performing e-CRM system in SCM. Satisfactorily performing e-CRM system in SCM. Good in performing e-CRM system in SCM. Excellent in performing e-CRM systemin SCM.
Comments/recommendations: To be completed by Mentor/Industry Supervisor Name : Position : Signature :
Date : Company/organization stamp :