Hand Book for AVON Representative

BE
YOUR

OWN
BOSS

Welcome to the biggest cosmetics direct selling business in the world.
Get started now with Avon’s easy & informative Handbook.

1to5jobinesAtvroenasons

* Benefits

1. Save up to 70% per month when you switch to Avon products
2. Be recognized & celebrated in a prestigious ceremony for your

successes
3. Travel the world for free with Avon’s incentive trips
4. Guaranteed 100% satisfaction or you can return / exchange
5. Grab amazing offers for Award-winning, breakthrough products

* Earning Opportunity

6. Earn more than RM150,000 a year and
be empowered

7. Take full control with flexible working time

2 AVON

introduction

support *

8. Receive training and coachings from our Sales Team
of more than 200 certified people across Malaysia

9. Get credit facilities as capital to accelerate your business growth
10. Shop online or visit any 190 Avon Beauty Boutiques nationwide

for a great shopping experience

The Company *

11. Avon: stands for Beauty, Innovation, Optimism & Women for
130 years

12. High standards: World class R&D facilities & global regulations
13. $ 1 billion Corporate social responsibility: Spreads awareness

on breast cancer & domestic violence
14. Big product portfolio: Over 1,700 products
15. Number one Beauty Direct Seller in the world: Number 1 brand

for fragrance and intimate wear in Malaysia

4 Avon lipsticks
are sold

every 1 second,
worldwide

3 AVON

1step Usavseem&oney
Get the most value out of your money by
70%swapping to Avon now and save up to
*! An average household can save up
to RM300* monthly once they change to Avon products. Avon invests up to

RM250million per year to give you these savings!

70%savings up to

sgautiasrfaanctteioedn If you are not happy with your purchases, so
are we. Avon offers a ‘100% customer
satisfaction’ guarantee. Just return the products
for a full refund or exchanges!**

* Based on our SAVEON app findings. Percentage is inclusive of Representative and
book promotional discounts.
** Subject to terms and conditions.

4 AVON

avon journey

You can count on us! !Interested to

Avon products are developed in our very own state-of find out how you can
the-art R & D facility in Suffern, New York by the best scientists in buy and save money?
the eld to ensure the highest quality and standards • Visit my.avon.com;

Hundreds of breakthrough, award-winning products like • or your nearest
powerful anti-aging skincare, weightless hydrating gel lip colour Avon Beauty
and more Boutique

Start savings now! 5 AVON

Come sit down with us to find
out your estimated monthly
savings with Avon.

2step Seaernllin&come
The more you sell, the higher the discounts that you will receive!
Don’t miss out on your chance to get up to 45% discounts and earn yourself a great monthly additional income.

BEAUTY Discount: 10% Discount: 15% BEAUTY
Cosmetics BOUTIQUE
fragrance (WM/EM) RM20 or more (WM) RM100 or more & HOME
skincare (EM) RM115 or more
personal care Intimates, fashion
wellness, home

Discount: 20% Discount: 25% Discount: 30% Discount: 10%

(WM) RM200 or more (WM) RM350 or more (WM) RM800 or more (WM/EM) RM20 or more
(EM) RM230 or more (EM) RM400 or more (EM) RM900 or more Discount: 15%
Discount: 45%*
Discount: 35% Discount: 40%

(WM) RM1550 or more (WM) RM2000 or more (WM) RM5000 or more (WM) RM100 or more
(EM) RM1750 or more (EM) RM2300 or more (EM) RM5750 or more (EM) RM115 or more

**Additional loyalty discount: 5%

6 AVON * Maximum 45% discount for CFT category is not eligible for loyalty discount. *** Graphic shown are for illustration purposes only.

** Must be active with a minimum purchase of RM20, at least every alternate campaign.

avon journey

A financially independent woman is an empowered

“woman.
At Avon, beauty is the journey and empowerment is the destination. Sell Avon products to achieve the
”financial independence you have always dreamt of!
Selling is as simple as sharing your favourite products with your closest family and friends. Just share your
experiences using Avon products and before you know it, you will have a base of regular customers!

Finding potential customers and hitting your sales achievements are easy!
Make use of Avon’s various tools to assist you in your journey.

Highlight brochure: Highlight brochure is your ‘portable’ store. The
more highlight brochures you give out, the more orders you will get.
Avon official website: Check out for updates, information and exciting
new challenges and contests at Avon’s website
Social media: Get connected with Avon’s social media pages
(Facebook, Instagram, Twitter and Youtube) for more fun activities

“ I truly believe that everyone can be !Interested to
successful at anything they set their mind to.
For me, my main goal is to earn more income find out how you can
so I gave my Avon business 100% attention and sell and earn income?
effort. Setting goals and dreams help me stay • Visit my.avon.com;
focused and be more creative in ensuring my business
and customer base increased. Selling Avon helps me to become • or your nearest
more empowered in my daily life. Plus, it is very flexible Avon Beauty
”too – giving me ample time to work and spend time with my Boutique
loved ones.
7 AVON
Annie Cheng
Unit Director

3step Gberreowwar&ded

Avon Malaysia has Congratulations! Once your customer base has
awarded this Credit Facility
to more than 50,000 Avon grown and orders are steadily coming in every
Representatives with a total campaign, you are well on your way to becoming
value up to RM70 million a successful Avon entrepreneur! At Avon, we aim
to provide you with best assistance for the continual
every year, growth of your business by offering credit facility,
to date. incentive programs, rewards and many more.

8 AVON * CREDIT FACILITY

Avon is the world’s biggest micro lender, offering credit* to
more than 5 million women worldwide. Take this opportunity
to further grow your Avon business with no extra charges or
interests.

With Avon’s credit facility, you can now collect your orders
without any cash and pay Avon later**!

* Subject to terms & conditions.
** Within the appointed timeframe.

avon journey

* INCENTIVE PROGRAMS, REWARDS & RECOGNITIONS

“ Excitements

and rewards

”fuel motivation

to succeed.

Every year, Avon launches exciting programs and challenges to
motivate Avon Representatives to achieve greater heights of
excellence.
Contact your Zone Managers or visit your nearest Avon Beauty
Boutique regularly to find out more about monthly activities,
challenges, incentives and so much more!

9 AVON

4sstteepp Aexccehlieve &

Become a member of Avon’s elite group, Golden Circle (GC) and be

extra rewarded for all your achievements and hard work.

As a Golden Circle member, you will be entitled to exclusive benefits
and special offers!

Unit Executive (UE) Unit Manager (UM) Senior Unit Manager Unit Director (UD)
(SUM)
For personal net sales amounting For personal net sales amount- For personal net sales amounting
to RM5,500 or more ing to RM13,000 or more For personal net sales amounting to RM75,000 or more
• Awarded with GC Pin in blue to RM32,5000 or more
• Awarded with GC Pin in yellow • Awarded with GC Pin in
topaz that represents vision and sapphire that represents • Awarded with GC Pin in red emeral green that represents
commitment to success dedication and motivation to ruby that represents burning excellence and prestige
reach your full potential passion and will power to
• Certificate of achievement • Certificate of achievement succeed • Certificate of achievement
• Credit facility up to RM15,000
• Credit facility up to RM7,000 • Exclusive Adonia 2-piece • Certificate of achievement • Exclusive invitation to our
Collection programme Prestigious Annual NASCON
• Exclusive Adonia 1-piece • Credit facility up to RM30,000 Awards, Gala Dinner with
Collection programme a FREE one night stay at an
• Exclusive Adonia 3-piece exclusive 5-star hotel.
10 AVON Collection programme
• Credit facility up to RM70,000
• World Incentive Trip #2
• Exclusive Adonia 4-piece
Collection programme

• World Incentive Trip #1

avon journey

success attracts success

THEY HAVE DONE IT,
SO CAN YOU!

Empowered “ Marzelawati, Unit Director
Joining Avon has changed my life for the better. Before this, I was
extremely shy. Being an Avon Representative helps me come out of my
shell and transform me into a confident and empowered woman. With
”Avon, I got to travel to New Zealand, Germany and Scotland, for free,
before I hit 30 years old!
“Nirmala, Senior Unit Manager
The initial reason I joined Avon wasn’t because of making money but it was
more towards the excitement of hitting target and accomplishing challenges. Only
later on did I realize that Avon is a fantastic opportunity for me to have fun and earn
“ ” ” !Passion
money at the same time. The best achievement I’ve had so far is that I managed to Earning
save all my salary in 2014 and rely fully on my Avon earnings!

Li Ing Hua, Unit Director Interested to
find out how you can

What I love the most about the Avon business is that the become a Golden Circle

products are already well-known in the consumer market member?
making it very easy to sell. Other than the opportunity of a • Visit my.avon.com;
good income, Avon always comes up with great incentives,
rewards and prestigious recognitions every year! It brings me • or your nearest
great satisfaction to be recognized and appreciated by Avon for Avon Beauty
the efforts I put into the business. Boutique

11 AVON

Take a trip
with Avon’s

As a Golden Circle member, you
amazing destinations ALL OVER

Sydney CEBU ISLAND new delhi Bali
NEW ZEALAND hong KONG

south AFRICA AMSTERDAM PARIS

PERTH FLORIDA ITALY india
Busan shenzen LOS ANGELES Ho Chi

Chendu GERMANY Macau

singapore ISTANBUL BURSA

12 AVON

avon journey

around the world
world trip incentive

can also win yourself great rewards and FREE TICKETS to
THE WORLD

bangkok Beijing RUSsia Chiang mai AUCKLAND

DUbAI Bandung medan LONDON Guangzhou

beijing Jakarta JAPAN SWITZERLAND

surabaya KAGOSHIMA GOLD COAST

Minh NEW YORK Phuket MECCA

SCOTLAND Korea SAN FRANCISCO

CAPPADOCIA Taipei ROME Egypt

More than 100 destinations
have been awarded
to our top
Representatives

13 AVON

Own & make
a difference

How Avon Beauty Boutique (ABB) started

Avon has been operating in Malaysia since 1977. Until the early 1990s,

products ordered by Avon Representatives via mail Order Form were sent
directly to their front doors by Avon’s appointed transporters.

Avon Beauty Boutiques were established in 1991 to provide the opportunity for BUTIK KECANTIKAN

Avon Representatives to have a total sensory experience (look, hold and feel)
before making their purchases. To date, there are over 190 ABBs operated by
franchisee (known as Avon Puteris) with Avon as the franchisor.

The franchise-based ABBs have produced many successful

entrepreneurs, providing services and sales to more than 500,000
customers and Avon Representatives throughout Malaysia. Potential
annual earnings can exceed half a million Ringgit per year.

14 AVON In short, ABB is your ONE STOP CENTRE to:

• Shop at your convenience
• Have a full sensory experience (look, hold & feel) of Avon product

• Get information and training

service & ownership

The advantages of pursuing a franchise opportunity with Avon

A chance to Low starting Zero royalty for Full support &
own a capital, with 100% income schemes guidance from
Avon Sales team
potential consignment of and incentive
multi-million goods to programs & Franchise
Ringgit business Support Group
franchisees

Shop… experience...

get training... and gain recognition

15 AVON

Connect &
reach digitally

In this time and age, a vast majority i) Online ordering

of traffic and crowd are online. You Online ordering is convenient, fast and fuss-free. Just
can easily navigate the Internet to visit Avon’s of cial website at www.my.avon.com to
make orders, find information, get in make your purchase. Be sure to log in and sign up as
touch directly with us and widen the an Avon Representative online rst before you start
reach of your Avon business.
shopping.

ii) Social media platforms iii) Online training

We would like to hear from you over the worldwide In order to make your Avon journey even more
web so head on to Avon Malaysia’s of cial Facebook, effortless, various trainings will be available and up-
Instagram, Twitter and Youtube channel! Connect with
dated regularly on our website.
other Representatives, get tips or approach new
potential customers – the possibilities are endless!

AvonMy avonmy avonMalaysia eAvonMy

16 AVON

service & support

Train & improve skills

Be the best version of yourself and improve your skills with Avon’s training programs.

Visit your nearest ABB or contact your Zone Manager to find out about available training
sessions. Receive extensive trainings, motivations and inspirations that will help elevate
your Avon career to the next level.

* Our 4-step training success will: “ I attended Avon
Beauty Academy and
Provide an overview on how Avon’s business works it was very informative
Helps develop your list of prospective customers (WDYK list)
Educate you on the 5 easy steps in selling
Coach you on how to tap into new markets through group

selling and enriching, especially

Guide you to reinforce business building behaviours on skincare knowledge.

Enrich you with product knowledge and selling tips Avon helps me to help my customers

These training have: ”in the proper way to take care of their
• Developed more than 10,000 Avon Representatives
skin.
to become Golden Circle members
• Supported more than 1,500 Golden Circle members to Azman Mat Yusoff
Unit Director
achieve their incentive trip’s and breakaway program’s targets

17 AVON

Avon’s Rich
heritage

HOW THE COMPANY STARTED

1886: Avon’s founder, David H. McConnell, helped give women the chance to earn an

independent income.

He didn’t set out to create a beauty company. In fact, McConnell was a travelling book
salesperson and offered beauty products as an additional perk to his female customers. He
saw that these women were more interested in the free perfume samples than the books – and many of them stayed
home while their husbands went off to work. Since women had a passion for his products and loved networking with
other women, McConnell was inspired to recruit them as Sales Representatives. Mrs P. F. E. Albee was the first ever
Avon Representative, as it is called today.

McConnell believed strongly in the potential of people and the power it has that would eventually leads to success.

BREAST CANCER CRUSADE SPEAK OUT AGAINST
BREAST CANCER
1992: Avon launches The Breast Cancer Crusade to raise funds
2004: The Avon Foundation launches
and awareness for breast cancer. The effort is called Kesan Barah
Awal or KEBAL in Malaysia and started in 1994. its domestic violence program, ‘Speak Out
Against Domestic Violence’. Funds are
The Avon Foundation has donated more than $815 million through raised and awareness is spread through the
2013 to breast cancer programs in over 50 countries for research sale of unique Speak Out Against Domestic
and advancing access to care, regardless of a person’s ability to Violence Empowerment fundraising prod-
pay. ucts. These products include jewelry that
features the infinity symbol,
18 AVON representing unlimited possibilities for all
women once they are free from violence.

avon heritage

LIVING THE AVON HERITAGE

ROSLAILA PUSPA DERAMAN

Avon Malaysia Sales Director

Pn. Roslaila Puspa Deraman is the best example of an

empowered woman who lives by the Avon values.
Graduating from university with a major in Business
Administration, she started her Avon career more than
20 years ago as a Zone Manager in Kuantan, Pahang.

From a humble start, up until her current position as

Avon Malaysia’s Sales Director, Pn Puspa has always
stayed true to Avon’s 5 main values which are:
Belief, Integrity, Respect, Trust and Humility.

Her responsibility as a mother of 5 does not stop her from leading and inspiring many in the office.

Throughout her career, she has focused on empowering others to do their best and reach their full
potentials. She strongly believes in uplifting others in order to achieve her own dreams and goals in life.

I am loyal to Avon because the vision and mission of this company are very clear – to empower
women. I believe all women must be empowered because when she feels empowered, she can

“ ”achieve anything and conquer the world. Women, after all, is the pillar holding up the family
5 AVON values to live by:
• Truly BELIEVE in the company • Have INTEGRITY in all matters
• RESPECT people to gain respect • Have TRUST in brand • Stay HUMBLE

19 AVON

Your story of

success

Join 1 $ 2
Avon
Use & Sell &
save $ earn

5 4 3

Own & make Achieve Grow & be
rewarded
a difference % & excel

AVON AVON

6 78

Connect & Train & improve Success
reach
digitally skills is yours!

Avon offers you: Join us today!

- The chance to work from home • Visit my.avon.com to register online; or
- Flexible working hours • Visit your nearest Avon Beauty Boutique to register
- Extra income every month
- 24 payday a year, minimum! http://www.my.avon.com/PRSuite/beautycenters.page

Joining Avon is as simple as 1, 2, 3! Find us at:

1 Save – by buying from Avon today

2 Share – product benefits and advantages AvonMy avonmy avonMalaysia eAvonMy

3 Sell – to your friends and family REP. HANDBOOK 1ST EDITION: SEPT - DEC 2016

Penerbit: AVON Cosmetics (M) Sdn Bhd (12757 D) Lot 13A, Jalan 219, Seksyen 51A, 46100 Petaling Jaya, Selangor. No. Lesen Jualan Langsung: AJL 93001
•HOTFA X: 03-7965 7111 •HOTLINE: 03-7965 7100 •Toll Free: 1-800-22-AVON (2866) •HOTMAIL: [email protected]