Ninja Van Sdn Bhd

SCHOOL OF TECHNOLOGY MANAGEMENT & LOGISTIC (STML)
SESSION A121 SEMESTER 2021/2022
BPMG 3133
WAREHOUSE MANAGEMENT
INDIVIDUAL 2
COMPANY:
NINJA VAN

PREPARED FOR:
PROF. MADYA DR HERMAN SHAH BIN ANUAR

NAME PREPARED BY: PHONE NUMBER
NURUL NATASHA BINTI 016-3747162
MATRIC NUMBER
KAMARONZAMAN 275696

SUBMITED BEFORE:
12 DECEMBER 2021

1.0. Introduction

In the year 2014, Ninja Van HQ was established. The location is Ninja Logistic Sdn Bhd at
Shah Alam, Selangor. The path of the firm began with the proprietor of another startup company
having logistical issues while running it. Because it was difficult for Lai Chang Wen, a banker, to
obtain a decent men's shirt, he decided to start his own menswear company. Marcella was established
as a tailor-made menswear firm. However, problems with unreliable courier providers soon arose. The
customer's delivery is either late or lost. This is when Lai had to deal with the second issue he needed
to solve. He co-founded Ninja Van with co-founder Mr. Chong when he was 27 years old. Tan
Boxian and Mr. Chong are two names for the same person. Ninja Van is a high-tech, upstream
express logistics company. Southeast Asian businesses of all sizes receive upstream and downstream
solutions. Ninja Van distributes about 1.5 million items per day across six Southeast Asian countries,
employing over 1,600 people under Stations and hub.

 Mission and Strategy Company

Ninja Van strives to make deliveries that are more seamless and reliable than ever before for all
businesses. They feel that by providing a fantastic product, they will be able to better serve their
clients. Ninja Van's objective is to break down logistical bottlenecks in Southeast Asia and provide
businesses of all sizes with creative and scalable logistics solutions. Ninja Van claims to be familiar
with e-commerce, modern customers, and the requirement for a transparent, honest, and frictionless
customer experience.

2.0. What is the entrepreneurial opportunity that you observed from the company?

When a product or service may be sold for more than its cost of manufacturing, there are
entrepreneurial opportunities. As a result, "entrepreneurial opportunities" refers to situations when
entrepreneurs act in their own best interests.

Ninja Van Sdn Bhd is a third-party logistics (3PL) firm that assists businesses in making their supply
chains more efficient (SCM). Whether we want to outsource all or part of our supply chain
management activities, they will help us with their numerous types of logistics services. Ninja Van's
third-party logistics services include warehousing, kitting, assembly, pick & pack, distribution,
shipment, and international shipping. Ninja Van Sdn Bhd will help us save money by reducing our
time to market and enabling us to concentrate on our core business. Ninja Van Sdn Bhd is a reliable
outsourcing company.

They may send our items to clients by any common carrier, breaking them down into groups and
parcels to provide the most efficient and cost-effective delivery possible. They can help with gift
bubble wrap, personalization, and single inserts, among other things. Ninja Van Sdn Bhd will provide
us and our merchandise with pick-and-pack kits and creative packaging alternatives throughout the
order fulfilment process. Regardless of our personal preferences, Ninja Van Sdn Bhd will work with
us at every stage of the order fulfilment process to build an order fulfilment plan that satisfies our
company's packing and shipping requirements. When you work with Smart, you can be certain that
both the company and the consumer will be satisfied.

Ninja Van gives back to the community as a partner via their Franchise Program. Customers may
create a Ninja Van branch in their neighbourhood as a retail shooter. Ninja Van Sdn Bhd is interested
in renting or converting a portion of their current partner store space to promote our services. Van
Ninja will be totally branded as part of their partnership. They are ready to give all of Van Ninja's
services. They benefit handsomely, get training and marketing assistance, and have the chance to
contribute to the growth of e-commerce.

3.0. What is the entrepreneurial experience that you find in the company?

Ninja Van Sdn Bhd has a proven track record as a successful enterprise. They're one of
Malaysia's most successful logistics service businesses. They have put forth a lot of effort to provide
their clients with storage, customs clearing, and other logistical services. Ninja Van Sdn Bhd is a one-
stop shop for Malaysian businesses interested in expanding into China. Their services are all-
encompassing and cover every part of the company. They are in charge of logistics from Malaysia to
the warehouse, as well as Chinese bags and follow-up prior to shipping. Ninja Van open franchise
program to be their partner through retail shop use their brand and services at all state in Malaysia
Since its establishment in 2014, Ninja Van Sdn Bhd has developed from a local logistics enterprise to
a global logistics corporation with operations in China, Thailand, and other Asian nations. As a
consequence, Ninja Van Sdn Bhd is a seasoned entrepreneur in need of assistance. professionals to
help the company and its operations Ninja Van Sdn Bhd is a for-profit corporation that adds value to
its transactions and business by offering clients with value-added services such as packing and
product packaging, allowing them to earn more money.

According to Shopee's regional MD Ian Ho, a regional logistics business has been chosen as Shopee's
third-party logistics (3PL) partner in Malaysia. The agreement said, "We will continue to create a
simple, engaging, and rewarding online purchasing experience." The addition of Van Ninja to our
3PL family will help us to better serve our users as we prepare for Hari Raya, as well as providing
merchants with more delivery alternatives as they strive to enhance their customer experience.Ninja
Van Sdn Bhd continues to grow its network and reach by collaborating with select retail locations and
facilities to become registered Ninja Eyes. Traders and purchasers have utilised more than 1,000
Ninja Points to pick up items so far, and the service will be extended to Johor Baru and Penang by the
second quarter of 2020.

Ninja Van Sdn Bhd and Grab Inc. ("Grab"), Southeast Asia's most recognized super app, announced
today that Ninja Van's logistics services would be incorporated into the Grab app through
GrabExpress, on-demand package delivery, and Grab's courier services. The alliance hopes to better
meet the needs of small and medium organizations, social commerce vendors, and consumers by
bringing together two of Southeast Asia's top logistical solutions providers through the Grab app.

The GrabExpress delivery service will provide additional options such as scheduled delivery
throughout the nation, in addition to existing demand and same-day package delivery as well as
courier services. The regional reach of GrabExpress has also grown, allowing for interstate shipping.
GrabExpress has expanded to 150 cities in Singapore, Indonesia, Thailand, the Philippines, and
Vietnam. GrabExpress, a fast-growing company in the Grab super app ecosystem, makes receiving
and delivering parcels simpler for consumers, e-commerce platforms, and social commerce providers.
GrabExpress's speedy and same-day delivery volume more than quadrupled between March and
December 2018.

4.0. How does the company respond to risk tolerant in their daily operation?
The risk tolerance of a corporation is a number that indicates how much risk it is prepared to take

while making a potentially detrimental decision. It may be objectively measured or completed.
Distinct risk tolerance levels are often connected with different risk categories in a firm; however, if a
corporation utilises a consistent risk rating or rating scale, all risk types get the same risk tolerance
level.
Ninja Van Sdn Bhd has a risk tolerance that enables it to absorb and manage a variety of risks,
including insurance-related hazards. Customers are concerned about the items in their warehouses. To
provide a safe working environment, fingerprint scanners and alarm systems have been placed in their
warehouse. To cope with threats in their day-to-day operations, they have a risk management
organisational structure in place.
Ninja Van Sdn Bhd has built a communication culture and framework into its everyday operations to
guarantee that businesses are not exposed to unacceptable risks and that customer interactions allow
for the formation of connections even in difficult circumstances.

To prevent future mistakes, the technology-savvy express logistics service is stepping up its
information efforts throughout the region, including in the Malaysia.

I. Carefully examine the label. Check to see whether the parcel is addressed to you or a member
of your family.

II. 2 people who belong to the same family
III. Go over your internet purchases with a good toothbrush. Please deny delivery if you are

positive you have not made any purchases. The delivery drivers will not be charged for it.
IV. Make sure the total is correct. Whether you plan to pay for the cargo or not, check the amount

on the tag and see whether it indicates COD.
V. Examine the contents of the package. Double-check that a product has been properly

packaged and that there are no signs of interference when you get it.
VI. Check the trustworthiness of the vendor. Place orders exclusively with reputable websites and

merchants that have a good reputation and with whom you have done business before.
VII. Ninja Van's social media assets will be used to educate people on how to avoid becoming

scam victims.

What should you do if you accidentally receive and pay for a shipment? Ninja Van suggests calling or
contacting their customer care hotline as soon as possible to file a complaint. Because various
processes must be done to validate the integrity of claims and protect orders from genuine firms, the
process might take up to 11 working days.

Ninja Van takes pride in preserving the integrity of each package from the time it is sealed by the
shipper until it is opened by the recipient. ""While there are standards in place to ensure that these
shipments do not include prohibited products, due to the parties' privacy, the firm cannot and will not
open the package.

 Internal Quality

"Whenever a sender is detected in our system, whether it's sending wrong items or shipping a
suspected COD of fraud, it's reported immediately." "We frequently monitor and investigate shippers
who break the rules to ensure that we are not being taken advantage of," Cu said.

To protect the safety and security of the individuals it serves, Ninja Van has implemented a strict
internal anti-fraud policy. If the shipper is discovered to be fraudulent, the corporation suspends
service, withholds funds received via the payment channel during shipment, and pays the affected

customer. Furthermore, both locally and internationally, logistics companies are tightening their
standards and doing background checks on their shippers.

The authors add, "People and organisations will always try to take advantage of the system, and
logistics providers can only do so much." "That's why we're stepping up our public awareness
campaign," Cu added, "so that people understand what has to be done and don't fall for this
deception." "We will only be able to end this paradigm if all parties, particularly the public, work
together."

Ninja Van advises people to be wary about receiving unexpected presents, especially those involving
money. Customers who believe they have been deceived should contact Ninja Van's customer service
department, which can be reached at support [email protected] or by dialling 011-17225600.

5.0 Does the company have a clear direction on their internal locus of control?

The locus of internal control refers to a person's conviction that his or her choices and
outcomes are within his or her control. The internal locus of control describes outcomes that are
influenced by internal variables, while the external locus of control describes outcomes that are
influenced by external factors.

Ninja Van Sdn Bhd has a clear internal locus of control, which helps them attract and encourage
consumers to do business with them while also allowing their employees to operate with integrity.
Ninja Van Sdn Bhd is a well-known delivery firm with a large customer in Malaysia. This is due to
their ability to earn the confidence of customers and provide simple services that guarantee consumer
pleasure.

Ninja Van Sdn Bhd has established an internal locus of control among its employees, assuming that
they would accept any risk and any labor without reluctance, and that they will be able to take
corrective action if any issues or risks arise along the process. day-to-day operations, as well as inside
the company. Ninja Van Sdn Bhd maintains an internal locus of control, following a series of
protocols for all customer orders that are tracked by the system. This ensures that the product's quality
is not compromised.

6.0. Do the company set their target of achievement and perseverance?

Ninja Van Sdn Bhd sets objectives and strives to meet them. Customers will get the only global
supply chain solutions and services tailored to their individual needs. Every year, they set objectives
for themselves, such as expanding their business into other nations and attracting new customers
while maintaining existing ones.

Prior to Covid-19, Ninja Van Sdn Bhd had a history of overcoming obstacles in their services.
They've learnt to endure, which allows them to stay at their jobs despite the difficulties they face in
achieving their objectives. Ninja Van Sdn Bhd has set clear goals for itself and is dedicated to
attaining them in every service it does. They provide a diverse set of services.

 Swot Analysis

Strengths Weakness

Accessibility - Ninja Van has a number of Micro Management- Managing each delivery is a

package collection locations located around difficulty due to the enormous amount of orders

Singapore, making it easy for both customers and Van Ninja gets and processes. As a consequence,

businesses. a number of customers have expressed

Ninja Van has a strong customer relationship dissatisfaction with purchases that have gone

with its users, and they are regularly engaged missing.

with them via different channels to ensure that

their demands are addressed. They also provide Ninja Vans' security techniques have yet to be

comprehensive step-by-step guidelines for assured, since they have been engaged in data

anyone wishing to mail or ship items. breaches that have resulted in litigation. It

Respond to market expectations – Many service jeopardises the personal information of countless

providers lack logistical expertise. Ninja vans people. Lack of consistent manpower- During

solve this problem thanks to their effective e- peak times or seasons, Ninja Van suffers a labour

commerce logistics. Ninja Vans offers courier deficit.

services not only in Singapore, but also in six

Asian countries.

Because they are a seasoned SEA courier service,

a lot of businesses and individuals trust them.

Recent investment of $ 395 million demonstrates

their value.

Opportunities Threat

People's purchasing and selling habits are altering Natural calamities, such as the recent floods in

as the virus spreads, with more people buying Vietnam, result in delivery delays and product

and selling things online. As a result, the firm damage.
will be able to attract more prospective customers Pandemic — As a result of the present pandemic,

as demand for Ninja Van's services grows. tougher laws controlling international courier

services have been enacted, resulting in the

Thanks to a new $ 395 million investment, Ninja implementation of preventative measures. This

Van now has additional possibilities for research might result in product and service shortages, as

and development, growth, and system well as delivery delays.

enhancements.

Natural catastrophes- Natural disasters may
Globalization—In this field, Van Ninja has a lot disrupt infrastructure and create delays.

of markets to break into and conquer. They will

be able to build a long-distance distribution Increased risk of data breaches - As more

strategy as well as infrastructure. individuals shop online, more information is kept

on e-commerce platforms, thereby increasing the

Because of the rise in popularity of E-commerce chance of a data breach.

and the logistics system, Ninja Van is now more Competitors include new entrants with self-

important than ever. driving technologies.

Competing with bigger logistics companies-

Competing with larger logistics companies may

be difficult.

References

Grab Express. Grab Express Organization Website. Retrieved from https://www.grab.com/my/

Ninja Van Sdn Bhd. ninjavan organization website. Retrieved from https://www.ninjavan.co/en-
my/support/shipper-resources

Pestel Analysis. SWOT Analysis That Fits Perfectly For a Delivery Service Company. Retrieved from
https://pestleanalysis.com/swot-analysis-for-a-delivery-service-company/
Shopee. Introduction to Ninja van (Shopee Supported Logistic). Retrieved from
https://seller.shopee.com.my/edu/article/1108