Hotel (pair work)

ENGLISH FOR HOTEL BUSINESS

HOTEL

TEXTBOOK

HS113507

Jericho Ty tells his story as he explores the French's best kept secret, p. 12

SSENISUB LETOH ROF HSILGNE

UNIT 5

SERVICES IN
HOTEL

CON
TENTS

01- EXERCISE
13
Practice speaking, listening,
reading, writing and grammar

14- ANSWER KEY
22
The key includes all exercises

1)

Focus

Language: countable and uncountable nouns, can and have
Vocabulary: hotel services and facilities
Professional skills: describing hotel facilities and services and theirs opening and
closing times




1. Look at these pictures and match them correctly with the words given in

the box.

a) laundry service b) massage c) travel desk
d) banquet e) salon f) ticket service
g) gym h) children playground i) lounge




1. 2. 3.

4. 5. 6.

7. 8. 9.

2)

Listening
2. Listen to the
phone call conversation and answer the following

questions.

1) What is the name of the hotel?
___________________________________________________________________________
2) What is the name of the caller?
___________________________________________________________________________
3) Can the special rates of the members of the Global Travel Club be applied during
the holiday season?
___________________________________________________________________________
4) According to the discount rates, are they only available for minimum stay of two
days?
___________________________________________________________________________

3)

Reading

3. Rearrange th
e conversation in the correct order.




____ 1) Receptionist: Hold on just a minute, please. I’ll check that for you.

____ 2) Guest: I would like to know how much it can seat and what

equipment and services are provided.

____ 3) Receptionist: Is that everything that you would like to know?

____ 4) Guest: Hello, I would like to know if there’s any conference

room available on October 9.

____ 5) Receptionist: Good morning, Elizabeth speaking. How can I help you?

____ 6) Guest: About 9 a.m. until 4 p.m.

____ 7) Receptionist: Yes, it’s available all day, sir. What time would you like

to use it?

____ 8) Guest: Yes.

____ 9) Receptionist: It can seat fifty people maximum. There are loudspeakers,

microphones, two overhead projectors and VCR equipment.

____ 10) Guest: That’s nice. Thank you

____ 11) Receptionist: Thank you. We’re looking forward to seeing you on October 9.

____ 12) Receptionist: Alright, I’ll book that for you. Is there anything else that you

would like to know?

4)

Listening

4. Select the m
entioned equipment in the wellness center.

o stationary bikes
o dumbbells
o weight machines
o elliptical trainers
o trampolines
o bench presses
o exercise balls
o treadmills
o punching bags

5. Listen again and select whether it is true (T) or false (F). If it is false,

provide the correct answer.

(T/F) The hotel consists of a spa and 24-hour wellness center.
(T/F) The sauna opens 6.00 am until midday.
(T/F) There’s no child care service.
(T/F) You can find additional information on the hotel website.
(T/F) There’s a five-star restaurant opening for dinner.

5)

Reading
6. Fill in the b
lanks by using the words in the box

cost free have of course tell perfect beneath well-equipped operation take

Guest: Does this hotel __________ a fitness center?
Receptionist: __________! We have a __________ and modern fitness center.
Guest: That’s great! So, could you __________ me where it is?
Receptionist: It's directly __________ our lobby. Simply __________ the elevator

or the steps down one story.
Guest: Will this __________ me anything?
Receptionist: Not at all, sir. The gym is completely __________ to use.

However, remember to bring your room key with you.
Guest: What are the hours of __________ for the gym?
Receptionist: It’s 24/7, sir.
Guest: That’s __________. Is there a trainer down there now?
Receptionist: I wish I could say yes, but there isn't.
Guest: Alright. Thank you so much.
Receptionist: It’s my pleasure.

6)

7)

7. Make each statement true (T) or false (F) according to the passage.

____ 1) The hotel guests do not care m
uch about hotel facilities.

____ 2) Guests who are not the hotel guests should not use the bar and restaurant.
____ 3) The chef means the chief or the kitchen supervisor.
____ 4) The maître d’hotel is responsible for taking care of all parts of the hotel

service to be neat and impressive.
____ 5) There should not be sports facilities in the hotel as the noise may disturb

other people.

8. Read the passage again and answer the following questions.




1) What does ‘its’ (paragraph 1, line 1) refer to?
__________________________________________________________________________
2) Give three synonyms of ‘executive’ (paragraph 8, line 50).
__________________________________________________________________________
3) Give other hotel facilities besides all the examples mentioned in the passage.
__________________________________________________________________________
4) What is the meaning of ‘maître d’hotel’?
__________________________________________________________________________
5) What are the duties of the staff execution?
__________________________________________________________________________

8)

9. Fill in the table with letters from the list. c. daily housekeeping
a. car rental b.
non-smoking rooms f. delivery of flowers and gifts
d. concierge
e. luggage storage

g. conference room h. doctor on call i. laundry and dry-cleaner

j. valet parking k. flower arrangement l. excursions and guided tours

m. Wi-Fi internet

Services Facilities

Speaking
10. Speaking pr
actice (individual): Choose three pictures of hotel services or

facilities below and describe why you like them.

9)

Grammar

11. Complete the following sentences using the verbs ‘can’ or ‘have’.

1) How ______ I assist you?
2) ______ you already booked a conference room?
3) ______ we use the gym at this time?
4) ______ you have sauna at your hotel?

12. Put the red words in the correct box.

equipment money minute hour
microphone hot water swimming pool orange juice
breakfast guest surcharge information

Countable nouns Uncountable nouns

10)

13. Fill in the blanks about opening and closing times of services at the
hotel.

1) The restaurant ______ at 6 am.
2) What time ______ the conference room available?
3) When ______ the gym close?
4) It’s ______ 24/7.
5) It ______ at 5 pm.

Writing
14. Answer the
following questions about services at the hotel.

1) Is the room service still available?
________________________________________________________________
2) Is there a swimming pool for children?
________________________________________________________________
3) When does the sauna open?
________________________________________________________________
4) When is the yoga class available?
________________________________________________________________

11)

Speaking

15. Speaking practice (in pairs): Create a situation about asking for information
about services in a hotel. Use at least 3 phrases given in the table below.

Student A Student B
Hotel employee Hotel guest

Hotel employee

- How can I help you today?
- You’re welcome.
- If you need anything else, please let us know.
- Is there anything else that you would like to know?
- We’re looking forward to seeing you.

Hotel guest

- That’s nice.
- Thank you for your help.
- Is there any (service) available?
- I would like to know…
- When does it close?

12)

Listening
16. Listen and
answer the following questions.

1) When does the hotel bar open?
__________________________________________________
2) Is there a wireless connection in a guest’s room?
__________________________________________________
3) In the office center, what equipment can be used?
__________________________________________________
4) Is a computer in the office center free of charge?
__________________________________________________
5) Is there a faxing service available there?
__________________________________________________
6) How many people can the conference room seat?
__________________________________________________

13)

Speaking

17. Practice speaking the dialogue below and fill in the blank from the words
given in the box.

a. yes b. have c. gym d. service
e. excuse me f. week g. elevator h. open

A: ___(1)___. Does this hotel have a gym?
B: Yes, sir.
A: Where is the ___(2)___ located?
B: The gym is located on the second floor. You can take the ___(3)___ or the stairs

next to the lobby.
A: Is there an additional ___(4)___ charge for the gym?
B: __(5)__, it’s already charge in the room rate. Your room key card can be used to

touch the key card lock on the door, so you can go in.
A: And I would like to know what time is the gym __(6)__, and what time does it close?
B: It is open seven days a __(7)__, from 9 a.m. to 6 p.m.
A: Do you __(8)__ trainer services along with the gym?
B: Unfortunately, no. We’re very sorry, sir.
A: That’s fine. Thank you.

14)

THERE'S A

CONSTANT NOISE

ANSWER KEYO U T S I D E N E V E R


S I L E N C ES E RDV I A TC E S I N I G HN H O T E L T
AIN’T NO WAY TO

HIDE FROM THE
CITY LIFE

CITY LIFE \\ ASHTRAYNUTZ

15)

1)

1) g 2) a 3) e
4) c 5) h 6) b
7) f 8) I 9) d

Listening

2)

1) What is the name of the hotel?
Transnational Hotel New York

2) What is the name of the caller?
Tom Sanders

3) Can the special rates of the members of the Global Travel Club be
applied during the holiday season?
Yes

4) According to the discount rates, are they only available for minimum stay
of two days?
No, they are only available for minimum stay of three days.

16)

Reading

3) 7) 4
8) 11
1) 3 9) 8
2) 2 10) 9
3) 10 11) 12
4) 2 12) 6
5) 1
6) 5

Listening

4)

ostationary bikes
dumbbells
oweight machines
oelliptical trainers
trampolines
bench presses
exercise balls
otreadmills
punching bag

5) 17)

(T/F) The hotel consists of a spa and 24-hour wellness center. SSENISUB LETOH ROF HSILGNE
True

(T/F) The sauna opens 6.00 am until midday.
False. The sauna opens 6.00 am until midnight.

(T/F) There’s no child care service.
False. There’s a child care service.

(T/F) You can find additional information on the hotel website.
True

(T/F) There’s a five-star restaurant opening for only dinner.
False. There’s a five-star restaurant opening

Listening

6) Does this hotel have a fitness center?

Guest:

Receptionist: Of course! We have a well-equipped and modern fitness center.

Guest: That’s great! So, could you tell me where it is?

Receptionist: It's directly beneath our lobby. Simply take the elevator or the

steps down one story.

Guest: Will this cost me anything?

Receptionist: Not at all, sir. The gym is completely free to use. However,

remember to bring your room key with you.

Guest: What are the hours of operation for the gym?

Receptionist: It’s 24/7, sir.

Guest: That’s perfect. Is there a trainer down there now?

Receptionist: I wish I could say yes, but there isn't.

Guest: Alright. Thank you so much.

Receptionist: It’s my pleasure.

18)

7)

1) F = The hotel guests expect to find many hotel facilities that are
more than the basic ones.

2) F = Guests who are not the hotel guests allow to use the bar and restaurant.
3) T
4) T
5) F = The hotel may provide the sport facilities such as tennis

court and swimming pool.

8)

1) Each hotel
2) director, administrator, chief, head, leader, manager
3) spa, sauna, vehicle rental, airport shuttle, etc.
4) the person in a restaurant who oversees the waitpersons and busboys, and

who typically handles reservations
5) They perform behind the scene activities in the hotel management and have

little or no guest contact.

Publication name | Page 00

19)

9) Facilities

Services b eg
jm
acd
f hi
kl

10) (possible answer)

room service – I like room service because food and drink can be served within the
own private room. Its convenience for me and I like the way that I can order meals
whenever I want.
sauna – Whenever I choose the hotel, sauna would be one of the services that I
would specifically consider exclusively that the hotel has or not. Because the
aspect that I stay at the hotel is for relaxation and sauna can reduce the stress
level as well as clean my skin.
swimming pool – The reason why swimming pool is one my favorite facility in hotel
is the activities performed is suit for relaxing and spending great time with my
fellow travelers.

20)

Grammar

11)

How can I assist you?
Have you already booked a conference room?
Can we use the gym at this time?
Do you have sauna at your hotel?

12)

Countable nouns Uncountable nouns

minute guest equipment breakfast
hour surcharge money information
microphone hot water
swimming pool orange juice

13)

1) The restaurant opens / closes at 6 am.
2) What time is the conference room available?
3) When does the gym close?
4) It’s open / closed 24/7.
5) It closes / opens at 5 pm.

21)

Writing

14) (possible answer) 2) Is there a swimming pool for children?
Yes, there is a swimming pool for children.
1) Is the room service still available? No, there is no swimming pool for children.
Yes, it’s available. No, there isn’t a swimming pool for children.
No, it’s not available. No, there is not a swimming pool for children.
No, it isn’t available.
4) When is the yoga class available?
3) When does the sauna open? It’s available at …………. am / pm.
It opens at …………. am / pm.

Speaking

15)

Receptionist: Good afternoon, madam. How can I help you?

Guest: I would like to know does the restaurant open at 6 a.m.

Receptionist: We’re so sorry, madam. The restaurant is open at 10 a.m.,

but you can use the room service which is available 24/7.

Guest: That’s nice.

Receptionist: Is there anything that you would like to know, madam.

Guest: Not this time, thank you for your help.

Receptionist: You’re welcome, madam.

Listening 22)



16)

1) When does the hotel bar open?
There’s a hotel bar opening from 5 pm onwards.

2) Is there a wireless connection in a guest’s room?
Yes, there’s a wireless connection in a guest’s room.

3) In the office center, what equipment can you use?
a computer, printer, fax, and copy machine.

4) Is a computer in the office center free of charge?
Yes, using the computer in the office center is free of charge.

5) Is there a faxing service available there?
Yes, there is a faxing service available there.

6) How many people can the conference room seat?
It can seat 50 people.

Speaking

17)


1) e 2) c 3) g 4) d

5) a 6) f 7) h 8) b

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