Liz Depfer Portfolio

Elizabeth Depfer

7621 Ayrshire Court
Severn, Md 21144

Cell: (410) 428-8254
[email protected]

QUALIFICATIONS SUMMARY

• Administrative assistant with 13+ years of broad-based business experience and 3+ years of claims experience
• Strong computer software application skills including Microsoft Office, Excel, PowerPoint.
• Excellent oral and written communications skills with strong writing and editing capabilities.
• Superior customer service skills.
• Organized, detail-oriented, and flexible. Accustomed to prioritizing responsibilities and multi-tasking to accomplish goals and

objectives.
• Member of the MCAC, focused on improving processes, communications in the region for improved employee experiences

which ultimately lead to a better customer experience

CLAIMS EXPERIENCE

Personal Injury Protection Medical Specialist I October 2016 - Present

Nationwide Insurance, Columbia, Md

• Review insurance policies to determine if personal injury protection coverage is an applicable coverage n the policy and if the

policy was in good standing for the date of the loss, determine if the injured policies are eligible for the Pip coverage under the

terms of the policy

• Contact injured parties and attorneys to obtain injuries suffered in the accident and determine course of treatment and to

determine if there are lost wages. Explain the provisions of Personal Injury Protection Insurance to injured parties and notify

them of process and next steps

• Contact providers to provide them with Nationwide billing information to expedite billing process. Review bills as presented for

accuracy and proper billing. Process bills within a timely manner under Best Claims Processes Set forth by Nationwide

• Continued follow up and feedback to attorneys and injured parties to ensure, timely, accurate, customer focused, friendly

processing of claims

ADMINISTRATIVE EXPERIENCE

Sales Operation Specialist November 2013 – October 2016
Nationwide Insurance, Columbia, MD

Provide support to 6 Sales Managers. First point of contact for agents, sales managers, and agency staff

• Coordinate regional and district meetings including kickoff, agency reviews and Sales Academy Training
• Sales contests/promotions tracking, reporting and communication for district contests.
• Sales contests/promotions tracking, reporting and communication for regional contests
• Regional Activity Support including Lead Generation Events, Agent Community Service Events, Awards and Recognition

Events, Life Insurance Awareness Month, Marketing Efforts to monitor agent websites to optimize social media, Community
Outreach Events
• Work with the Business Line Leader Council

Sales Support Specialist March 2006 – November 2013
Nationwide Insurance, Columbia, MD

Provide support to 3 Sales Managers and over 80 agents. First point of contact for agents, sales managers and agency staff.

Key Accomplishments & Contributions:

• Coordinated and handled the submission of over 50 agents into the Associate Agent Program
• Successfully coordinated the budget submission for the upcoming fiscal year when the coordinator resigned with no formal

budget training for two years
• Coordinated the Melwood Golf Tournament in the region for Three Years
• Coordinated the Vendor Fair at the Sales Kickoff
• Routinely volunteer at offsite events
• Created an IAA Flip process for the Region
• Collected $15000 in over payment back from agents found in researching check request process and created a new check

request process for region.

Elizabeth Depfer 2

Senior Administrative Assistant March 2004 – March 2006
Nationwide Insurance, Columbia, MD

Provide comprehensive administrative support to the Sales Officer for the Mid-Atlantic Region

• Responsible for maintaining and managing calendar.
• Coordinating all travel arrangements.
• Answer and screen telephone calls .Provide customer support and disseminate and prioritize messages
• Coordinate off-site meetings and yearly recognition events
• Process Sales Manager expense reports.

Key Accomplishments & Contributions:

• Organized a tracking system for agents participating in the Capital Access loan request Program.
• Coordinated an off-site promotional trip to Las-Vegas for fifty agents and guests including all logistics, meetings, hotels

etc

Claims Department Administrative Assistant October 2003– March 2004
Nationwide Insurance, Columbia, MD

Provide efficient and professional administrative support to entire Claims Office. Play key role on the administrative team to ensure
that the office is running smoothly. Assist with the coordination of all facets of the Claims Office.

• Coordinate internal and external office communications, including typing, document preparations, mail processing and
distribution.

• Administer workflow, monitor and maintain supplies and coordinate all equipment repairs.
• Direct administrative logistics for major bulk mail projects.
• Maintain large scale filing system.
• Handle all file requests from Claims Adjustors.
• Answer and screen telephone calls. Provide customer support and disseminate information.
• Organize and coordinate logistics for special events, meetings and conferences.

Key Accomplishments & Contributions:

o Coordinated with Special Investigative Unit on a special project to uncover information for an internal fraud
investigation involving a claims employee of the organization

o Due to my skill set and efficiency, was promoted before the usual one year wait time to a Senior Admin for a
executive with the company

EDUCATION

Towson State University
BA General Studies/Law Enforcement
December 1989

Anne Arundel Community College
AA Degree General Studies
June 1987

COMPUTER TRAINING & PROFICIENCIES

Microsoft Office Suite, including Word, Excel, and PowerPoint
Business Writing for Professionals - Howard Community College

.