All you need to know

We want you to know us,

but hope you never need us

WHAT IS THE ROAD • General damages for pain, suffering and WE WANT YOU
ACCIDENT FUND?
is determined after examining the extent TO KNOW US,
The Road Accident Fund (“Fund”) is a statutory and severity of the injury). In respect of claims
body that, in terms of the provisions of the Road arising on or after 1 August 2008 general
Accident Fund Act, 1996 (Act 56 of 1996), exists to damages are only paid for serious injury.
provide cover to all persons within the borders of • Necessary funeral expenses.
South Africa for loss or damage resulting from death
or bodily injury caused by the negligent driving of HOW CAN YOU CLAIM
motor vehicles within borders of the country. FROM THE FUND?

WHERE DOES THE FUND • A claim must be made on a prescribed form
GET ITS MONEY FROM? the Road

The Road Accident Fund is mainly funded by a levy Accident Fund.
on Fuel (petrol and diesel sold). • Every applicable paragraph must be fully

WHO IS ENTITLED TO completed.
MAKE A CLAIM? • The doctor that treated the injured person

An injured person (except where the injured person immediately after the accident must complete
is 100% to blame for the accident). the medical report. section in the claim form.
A dependent of a deceased person (except where The claim form must be signed by the
the deceased person is 100% to blame for the claimant or the claimant’s authorised legal
accident). representative.

• A close relative of the deceased in respect of THE CLAIM FORM
funeral expenses.
• The prescribed claim form and the
• A parent or legal guardian of a minor child. accompanying documents must be hand
• A foster parent in respect of past medical delivered or sent by registered mail to the
Fund at the addresses appearing under
expenses incurred by him/her. Branch Contact Details.
• An executor of the deceased’s estate.
• A curator ad litem. • It is your responsibility to ensure that the claim
form reaches the Fund.The Fund cannot be
WHAT CAN YOU CLAIM held responsible for claim forms that are sent
FOR FROM THE FUND? by post or via a third party that do not reach
the Fund.
• Past and future hospital and medical expenses.
• Past and future loss of income or earnings.
• Past and future loss of support for a dependent

of a deceased victim.

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BUT HOPE YOU WHAT DOCUMENTS NEED TO BE We want you to know us, but hope you never need us…
SUBMITTED WITH THE CLAIM FORM?
NEVER NEED US WHAT IS A DIRECT CLAIM?
IN CASE OF INJURY AND/OR DEATH
A direct claim is a claim lodged personally by the
1. claimant directly with the Fund without using the
the claimant and/or injured person or full birth services of a lawyer. The Fund employs information

2. claimants free of charge.
3.
THE CLAIM PROCEDURE:
statement, police sketch plan and key to plan.
4. Documents to prove loss of earnings e.g. The claim is lodged on a prescribed statutory
claim form which provides basic information on the
salary advice slip. claimant, the vehicles and parties involved in the
5. Documentation to prove medical expenses. collision, the date and place of accident and the
6. Copies of hospital records. amounts claimed. It also contains a medical report
7. Where the accident occurred on or after 1 that must be completed by the treating doctor. This

August 2008, a Serious Injury Assessment setting out the full particulars of the accident,
Report, to prove serious injury in respect of statements of witnesses, police reports, hospital
a claim for general damages. If the accident and medical records, as well as vouchers and
victim is deceased the following additional documents in support of the amounts claimed.
documents are required.
8. Identity document of deceased. The drivers of the vehicles involved in the collision
9. must furnish details of the accident to the Fund
10. Proof of marriage (if claim by spouse). on a statutory accident report form together with
11. information of witnesses.
names of parents.
12. Proof of earnings of all parties involved. Once a claim is submitted, the Fund registers
it on its claim system and commences with its
DO YOU ALWAYS NEED A investigations. The Fund determines whether the
A LAWYER TO CLAIM? claim is valid (i.e. was there a road accident, does
it comply with statutory provisions, was it submitted
A claimant may decide to employ a lawyer who will on time, etc.) and what the merits of the case
be entitled to charge a fee for professional services are (i.e. the degree of fault, blame or negligence
rendered. to be ascribed to the drivers of the vehicles and
the claimant respectively). The quantum is also
However the claimant may lodge a direct claim with determined (i.e. the amount of the damages or
the Fund and take sole responsibility for his/her losses suffered). If a claim is incomplete, the Fund
claim. may call for additional information and supporting
documentation to enable it to better assess the
matter.

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TIME PERIOD TO LODGE A CLAIM? • This was remedied by the enactment of the We want you to know us, but hope you never need us…
Transitional Provisions Act.
IDENTIFIED DRIVER: • All claims for general damages arising from
• The Road Accident Fund (Transitional accidents occurring on or after 1 August 2008
If the identify of the negligent driver or owner is Provisions Act) no 15 of 2012 have come into are limited to serious injury only.
known, the claim must be lodged within three years operation on 13 February 2013. This Act gave
from the date on which the claim arose. This does claimants a time period of one year to make an The Road Accident Fund is a public entity that
not apply to a claim of a person under the age of election whether they prefer their claims to be serves to pay compensation to persons who
18 (minor) or a person who is detained in a mental governed in terms of the old Act or new Act. sustain bodily injuries as a result of negligent
health institution (mentally ill person) or a person driving of motor vehicles in South Africa
under curatorship. • The election period has now passed on
the 12th February 2014 in that all claims WHAT TO DO AT ACCIDENT SCENE?
UNIDENTIFIED DRIVER (HIT AND RUN): which happened before 1 August 2008 and
RECORD THE FOLLOWING DETAILS:
If the identity of the owner and driver is unknown, judgement or agreement and the Claimants
the claim must be lodged with the Fund within have not yet made an election, their claims • Full names, ID numbers, addresses (work and
two years from the date on which the claim arose, will automatically be dealt with in terms of the home), telephone numbers (work and home)
irrespective of the claimant;s age or whether the new Act. This means they will still be entitled to and vehicle registration numbers of all drivers,
claimant is detained in a mental health institution claim general damages up R25 000 but to get passengers and witnesses.
(mentally ill person) or is under curatorship. more than that they have to submit a serious
injury report, that is RAF4 form within 2 years • Descriptions of vehicles and drivers.
“IN RELATION TO THE CLAIMANTS” from 13 February 2013. •
• All claims for loss of income or earnings arising
• Property damage cannot be claimed from from accidents occurring on or after 1 August • Details of tow truck personnel.
the Fund. It may be claimed from the 2008 are limited to a statutory limit of R160 • Attempt to indicate vehicle’s static positions
offending driver. 000.This limit is adjusted quarterly to allow for
with road markings (chalk, spray-paint, etc.).
• An accident must be reported to the police and • All claims for loss of support arising from
the Fund by the driver/owner. accidents occurring on or after 1 August 2008 FRAUD AND THE ROAD ACCIDENT FUND:
are limited to a statutory limit of R160 000 per
• Compensation will be reduced in relation to deceased breadwinner, which limit is adjusted The Fund loses a lot of money from fraud and
claimant’s own negligence. corruption that could otherwise have been used to
• All claims for medical expenses arising from compensate road accident victims.
• A claim for compensation for a passenger in accidents occurring on or after 1 August
the offending vehicle is limited to R25 000 2008 are limited in terms of one of two Certain criminal elements have targeted the Fund
where the accident took place prior to 1 August tariffs. However, on 25 November 2010 the for their nefarious purposes and treat the Fund
2008. On 17 February 2011 the Constitutional Constitutional Court ruled that the non- as a “cash cow”. The methods used have all the
Court declared the limit to be unconstitutional emergency tariff was unconstitutional and trademarks of a fraud syndicate. These syndicates
and directed that Parliament must consider directed the Minister of Transport to implement defraud YOU the taxpayer of vast sums of money,
remedying the defect within an 18 month a new tariff. bringing the legal profession into disrepute while the
period from the date of the order, failing which criminals are unjustly enriched.
the suspension of the order of invalidity would • Accordingly until such time that the Minister
come into effect. prescribes a new tariff, non emergency
treatment will be assessed and paid in the
3 same manner as in the case of claims arising
prior to 1 August 2008, that is, the reasonable
necessary cost will be compensated.

We want you to know us, but hope you never need us…

Due to the adverse effect that fraud has had on CALL THE TIP-OFFS ANONYMOUS AT
the Fund’s ability to deliver on its mandate of
compensating accident victims, where the Fund TOLL FREE 0800 005 919
is losing money to undeserving fraudsters at the FREE FAX 0800 002 796
expenses of road accident victims, who are in need HOTMAIL [email protected]
of the compensation to cover for medical expenses FREEPOST KPMG Hotspot,
and loss of income resulting from injuries and death BNT 371, PO Box 14671,
resulting from road accidents, the Fund has moved SINOVILLE, 0129
towards stringent measures of tracking down these
fraudsters and bringing them to justice.

THE FUND IS SENDING A STRONG AND
URGENT MESSAGE TO FRAUDSTERS

YOU WILL BE ARRESTED IF YOU
DO THE FOLLOWING:

• Fabricate a motor vehicle accident.
• Fake injuries as if you were in a motor vehicle

accident.
•

that you were involved/injured in a motor
vehicle accident.
• Lodge a false third party claim with the Fund.
• Assist someone to commit any of the above
offences.

The Fund has a close working relationship with
the National Prosecutions Authority (NPA), South
African Police Services (SAPS) and Special
Commercial Crimes Unit.

Be a responsible citizen, report fraud by or against
the Road Accident Fund.

RAF – there for you in an unfortunate
event of road accident.

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HOSPITAL SERVICE CENTRES CONTACT

HOSGPeIoTgAraLphSicEaRl lVocICatEionCsEoNf aTllRoEurSSCerOviNceTACT

Centres around South Africa
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HOW LIMPOPO
EASY
IT IS TO
FIND US

MPUMALANGA

GAUTENG

NORTH WEST

KWAZULU NATAL

FREESTATE

NORTHERN CAPE

EASTERN CAPE

WESTERN CAPE

We want you to know us, but hope you never need us… 6

We want you to know us, but hope you never need us…

HOSPITAL SERVICE CENTRES CONTACT

MPUMALANGA HOSPITAL CONSULTANT CONTACT
MPUMALANGA Rob Ferreira Sibusiso Simelane 013 741 3551
Ermelo Botshelo Nageng
Standerton Jabulile Dlamini 017 712 5872
Witbank Vacant 013 653 2082
Evander Jennifer Itumeleng 017 632 4480
Kwa-Mhlanga Thabo Selowa 013 796 0018
Yandisa Peter 013 796 8340
Themba David Kulwago 012 721 2391
Mmamehlake Fumani Lesley Ndlovu 013 799 0034
Mapulaneng Tendani Mulaudzi 013 785 0627
Tonga

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HOSPITAL SERVICE CENTRES CONTACT

LIMPOPO HOSPITAL CONSULTANT CONTACT
LIMPOPO Polokwane Cynthia Van Rensburg 015 297 0636
Groblesdal Kennet Choma 013 262 2041
Ellisras Thulani Baloyi
Mankweng Hanedzani Tshivhasa 015 267 0234 / 5
Voortrekker Everista Selemane Rabalogo 015 491 1419
Mokopane Everista Selemane Rabalogo 015 483 2639
Maphutha Malatji Emmanuel Sadiki 015 769 1520
Belabela Hospital Puseletso Shakwane 014 736 3397
Jane Furse Ramadumetja Betty Maboa 013 265 8917
Tshilidzini Vuwani Nematatani 015 964 1169
Elim Aubery Lusunzi 015 556 3496
Dilokong Ketsibile Maelane 013 214 9930
Nkhensani Dick Maluleke 015 812 0039
Letaba Yvonne Mojapelo 015 303 3713
Musina Gabriel Makhavu 015 534 0446
Siloam Tutu Bungana 015 973 0001

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HOSPITAL SERVICE CENTRES CONTACT

NORTH WEST HOSPITAL CONSULTANT CONTACT
JS Tabane
Zeerust Karabo Modise 014 592 5297
Orapeleng Ramongala 018 642 1027
NORTH WEST Moses Kotane Sifiso Dlamini 012 252 7874
Tshepong Sibongile Sithole 014 556 3903
Mafikeng Nikelwa Thabatha 018 465 2272
Nonny Gausubelwe 018 383 2081
Potchefstroom Stephen Sibigi 018 383 2081
Fezile Nzima 018 294 7130

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HOSPITAL SERVICE CENTRES CONTACT

GAUTENG SOUTH HOSPITAL CONSULTANT CONTACT

Charllotte Nkosazana Mphahlaza 011 642 6709
Maxeke Rodney Salvier 011 484 9817
Tembisa Dimakatso Monyuku 011 920 2831
Rainy Maleka 011 920 2082
GAUTENG SOUTH Tambo Sharon Jansen 011 892 1941
Memorial Curtis Sehume 011 892 1941
Helen Joseph Rabia Molohlanye 011 482 4639
Far East Rand Nomatolo Dlangamandla 011 813 2785
Leratong Candice Kroet 011 410 4621
Xoliswa Mceleni 011 411 3704
Natalspruit Mamatiela Arcelia Tsaoane 011 590 0367
Chris Hani Baragwanath Margaret Khumalo 011 933 4050
Shomani Nengovela 011 933 4050
Sebokeng Jacqueline Lekalakala 011 933 4050
Kamohelo Moepe 016 988 1542

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HOSPITAL SERVICE CENTRES CONTACT

GAUTENG NORTH HOSPITAL CONSULTANT CONTACT
Dr George Mukhari Emily Mlambo 012 560 0423
Jubilee Dipotso Raphela 012 717 3151
Steve Biko
Kalafong Rothi Nong 012 329 0322
Nomaxabiso Matsika 012 373 4217
Tshwane District Hospital Rothi Nong 012 329 5167

GAUTENG NORTH

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HOSPITAL SERVICE CENTRES CONTACT

FREESTATE HOSPITAL CONSULTANT CONTACT
Pelonomi Peter Motswiri
Baatile Nkone 051 432 9952
FREESTATE Bongani Ditsietsi Lebona
Monapo / Qwaqwa Nonzwakazi Zicini 057 355 3124 / 3130
Parys Oceania Mlobela 058 713 0022
Boitumelo Oceania Mlobela 056 811 2155
Nala Itumeleng Marima
Thebe Nomkhosi Mvuma 056 515 1048
058 622 1128

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HOSPITAL SERVICE CENTRES CONTACT

NORTHERN CAPE HOSPITAL CONSULTANT CONTACT
Gordonia Motane Tax Seepamore 054 339 0866
Kimberly Esme Claudia Griffiths 053 802 0877
Manne Dipicco Babongile Bomela 051 753 2151

NORTHERN CAPE

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HOSPITAL SERVICE CENTRES CONTACT We want you to know us, but hope you never need us…

KWAZULU NATAL HOSPITAL CONSULTANT CONTACT
Edendale 033 395 4033
Addington Simphiwe Ngcobo 031 332 3006
Nobuhle Magwaza 031 332 6565
Prince Mshiyeni Thulani Mthembu 031 906 0918
Nobuhle Buthelezi 031 906 0881
RK Khan Thembeka Mfeka 031 403 2258
Newcastle Lesslie Pillay 034 312 9361
Emadadeni Gugu Mabaso 034 314 5164
Ladysmith Sihle Gumbi 036 631 4586
King Edward Zandile Mabaso 031 205 4586
Thubelihle Mpetshwa 031 205 8256
KWAZULU NATAL Greys Hospital Silindile Ngcobo 033 342 9023
Ngwelezane Nonjabulo Nkabinde 035 794 2669
John Sibiya 035 794 2693
iDumbe Octavia Nxumalo 034 995 0036
Stanger Zamaswazi Hlophe 032 551 4698
Port Shepstone Sphamandla Phakathi 039 682 7499
Bethesda Sifiso Zondi 035 959 1019
Christ the King Ayanda Ntuzela
Appelsbosch Nosipho Buthelezi
Northdale Sithembiso Nkosi
Nonhlanhla Dlungwana

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HOSPITAL SERVICE CENTRES CONTACT

WESTERN CAPE HOSPITAL CONSULTANT CONTACT
New Somerset Sandile Gcayiya 021 418 1473
Tygerberg Wanga Dondolo 021 931 0788
Monde Marasha 021 933 8924
WESTERN CAPE Groote Schuur Boitumelo Dikgetsi 021 933 8924
Sindiswa Mzamo 021 447 2666
Paarl Ignatius Khumalo 021 447 2666
Stellenbosch Anwar Gallant 021 447 2666
Worcester Jana Hartley 021 870 1192
Robertson Bulelwa Totoba 021 883 3074
Vredenburg Anwar Gallant (Mon & Wed) 023 347 8976
George Vacant 023 626 2710
Mitchels Plain Waldron Basson 022 719 1231
Red Cross Carlene Koelman 044 873 2576
Khayelitsha Phindiwe Jako 021 372 0150
Cheslin Mitchell 021 685 1988
Tshidiso Mutlane

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HOSPITAL SERVICE CENTRES CONTACT

EASTERN CAPE HOSPITAL CONSULTANT CONTACT
EASTERN CAPE Frere Pumeza Peni 043 722 5056
Livingstone Babalwa Xego 041 451 0504
Dorah Nginza Brenda Dingwayo 041 459 1020
Nelson Mandela Hospital Zuko Mtyhida 047 531 1226
Uitenhage Brenda Dingwayo
Nontobeki Payi 043 761 3309
Cecilia Makiwane Asanda Cetywayo 039 255 7008
Madzikane Ka Zulu Notemba Mbaliso 045 838 1542
Frontier Hospital Loyiso Ntshobane 039 253 1015
St Elizabeth Hospital Nathi Dunjwa 051 633 2072
Aliwal North Thabisile Dinga 039 737 3217
Taylor Bequest Chesslyn Arries 049 891 0220
Midlands Hospital Zipho Ntsinde 047 491 0160
Butterworth

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but hope you never need us