AAB Collection

Proposal for

AAB UK Limited

Proposal for – Aab UK Ltd 2
2
Contents 2
4
Our Company 5
Our People 5
Our Processes & IT 6
Our Premises & Security 6
Our Quality Assurance & Training 7
Our Awards & Accreditations 8
Your Implementation 9
Your Key Elements
Your Schedule of Charges
Client Testimonials
Contact Details

Page 1

Proposal for - Aab UK Ltd

Our Company

Established in 1990, we have grown to become
a market leader in fulfilment, warehousing and
logistics services. The company has evolved
alongside the e-commerce wave and major
developments in the courier and freight
industries to be the pick, pack and ship service
for businesses.
We put the emphasis on our people and the
quality of the service they provide, shipping
thousands of parcels daily to businesses and
consumers. We have built longstanding
relationships with clients across many
industries and sectors.
With multiple warehouses in the UK, equipped with state-of-the-art systems and technology alongside a
reputation for excellence in stock management, warehousing, fulfilment and global delivery, we have
the capacity and scalability to manage any size of project.

Our People

We have a wealth of friendly, passionate employees serving more than 700 clients worldwide. They
embrace the culture and philosophy we share as an organisation, helping us to deliver award winning
customer service and supporting our customers’ to achieve their goals and objectives.
Our people are professional experts with a ‘can-do’ attitude and are on hand to personally look after
your products and shipments. They are trained to the highest level so they know and understand your
brand, what is important to you and what is required in order for your company to be successful.

Page 2

Proposal for - Aab UK Ltd

Our Processes & IT

We offer state of the art integration for our clients by continually investing and developing our WMS
system and EA Fusion software. This allows us to offer full brand support, least cost routing of all
deliveries and unlimited reporting routines that keep our clients’ and their systems informed and up to
the minute. Depending on the level of set-up and integration you are looking for, our system has the
capacity and capability to share information on a variety of platforms and allows automation of the
entire routine.

Page 3

Proposal for - Aab UK Ltd

Our Premises & Security

We have a suite of state-of-the-art facilities, which we operate to the highest standards of cleanliness,
safety and security. We take our duty of care to our employees very seriously and have held a RoSPA
Gold Award for health and safety since 2012. We have designated mentors, team leaders, health and
safety officials, fire officers and management at each of our sites and they all help to maintain the
excellent condition of our premises. Security is also paramount to our business and to our customers, so
we maintain the following standards and procedures at all sites:-

Externally Internally

 Only two points of access: front door and  All facilities are fully alarmed with sensors
warehouse door (both are access controlled fitted at all entry points, windows and
entries). throughout offices.

 External CCTV with digital recording of all  CCTV with 90 days continuous digital
operational, car park and waste collection recording and web access.
areas.
 Access control system logs all employee
 Fully monitored electronic swipe card, movements and restricts access.
keypad or key fob entry for staff.
 Security and fire systems are monitored 24/7
 Ram-raid posts and manual or electronic off-site by SECOM.
gates to car park entrances.
 Random security checks are conducted off-
site by an independent company.

Page 4

Proposal for - Aab UK Ltd

Our Quality Assurance & Training

We handle around 4,000 customer orders and deliveries every day and manage around 182,000
different products. In order to maintain a consistent standard of service across all these individual tasks,
we follow a set of processes that ensure all orders are received, stored, picked, packed and delivered
correctly. We strive to improve continuously and are committed to the honest measurement of any
adverse occurrences, so that we can tackle them by way of corrective action and training.
We use our own IT platform called DRIVE (Define, Review, Implement, Verify, Evolve) to enable our staff
to follow a consistent set of standards and log any service faults. The driving analogy is clear: no ‘Driver’
(employee) should perform a task if not licenced (trained) to do so. They should report all vehicle faults
(service issues) and reduce mileage on the vehicle (ILG). Our team of ‘Mechanics’ repair faults and
provide management reports to ensure that we are continuously improving our processes.
Linked to DRIVE is DRIVE Development, our award winning training programme, which categorises all
the tasks a Driver needs to be trained in to work effectively in their department and on each customer
contract. A traffic light system is used to identify training needs and to indicate the tasks an employee is
competent to undertake.

Our Awards & Accreditations

Winner of the 2015 award for
customer service

Page 5

Your Implementation

The set-up and implementation of your account is a crucial part of the process. It is where we learn the
things that are important to your business and brand and put the necessary actions in place to ensure
they are carried through. You will be supported by a dedicated Implementation Manager who has years
of experience and, together with our Project Management System, we will capture all of the tasks and
agree milestones to ensure everything is completed on time. From co-ordination to the pick-up of stock,
integrating and automating the IT, working through the specific packing requirements and setting up
reporting facilities, every detail is covered during this process so you can rest assured we’ll take care of
it.

Thank you for all the information you have provided us with. From this and the conversations we have
had, we understand the key elements of your requirement to be as follows:-

Your products are Ladies Fashion
Number of orders per month 1500
E-commerce 1500
Wholesale Not currently required
Number of pallet or shelf positions required 30
Number of SKUs 2000
Average number of picks per order 2
E-commerce 2
Wholesale Not currently required
Booking slot requirements Not discussed
Goods will arrive by pallet or carton delivery Cartons
Goods are individually barcoded Yes
Orders will be placed via This has yet to be discussed
Reporting requirements are This has yet to be discussed
Ticketing requirements are Not required
Returns Approximately 4%
Gift wrapping and messaging Not discussed
Delivery services with POD or confirmation of delivery Full POD service

Page 6

Your Schedule of Charges

Set-up costs £450.00

This includes activation of your account with ILG, set-up of all standard IT requirements, configuration

and uploading of product codes, activation of website access and booking in and checking off of your

opening stock inventory. IT integration, if applicable, may incur additional cost.

Monthly Account Management fee £750.00
Between 0-1750 orders per month £0.35 per order
Price per order thereafter

EA Fusion API (Magento / Shopify / Woo Commerce / Amazon)

Per channel £79.00 per month

Storage per UK standard pallet (120x100x150cm)

Charge per pallet per week £3.95

Other services £0.10 per unit
Goods in £1.95 per order
Gift wrapping £0.20 per unit
Ticketing £11.00 per delivery
Vendor booking in £15.00 per hour
Re-work

Pick & Pack fees £1.40
First item £0.55 per item
Subsequent items

Packaging
If required, ILG will source and provide pricing for a range of packaging to suit the needs of each order.

Returns
A charge of £0.80 per item will be charged for any returns, to include any relabelling, bagging, QC and
grading. Stock that is, in our opinion, undamaged and ready for re-sale will be booked back into stock
and a receipt of this sent to you. Any damaged stock will be photographed and quarantined pending
your instructions.

Carriage

Based on our discussions, we have offered carriage tariffs for the following services:
 UK Parcels & Pallets
 European Road Parcel & Freight delivery
 Global Delivery Import and Export Services
 A range of UK and Global Delivery services

Own Carrier Handover fee £9.95 Per Order

Page 7

Proposal for - Aab UK Ltd

Client Testimonials

“ILG is a company shot through with passion “When you have to distribute to hotels in
and professionalism at every level. They truly different cities around the world, or to

stand out in their industry and understand country retreats that could be on a beach in
the importance of building a rewarding and some far flung land, it is useful to know we

sustainable business partnership.” have ILG as our courier service.”
Head of Operations, Charlotte Tilbury Club Marketing Manager, SLH

Read more Read more

“If I had to face these challenges without the “ILG has been a reliable and trustworthy
support of ILG it would make my job a lot supplier to our company for many years and
more difficult.” its service has stood up to scrutiny on many
Operations Manager, Study Group
different occasions. I would have no
Read more hesitation in recommending ILG to any

company.”
Service Manager, Bupa Global

Read more

Page 8

Proposal for - Aab UK Ltd

I hope that our proposal is of interest to you. If there are any points on which you would like further
information, or that you would like to discuss, please do not hesitate to contact me.
ILG would be delighted to support you in moving your project forward and we look forward to the
opportunity to work with you.
Yours sincerely

Page 9

We do deliver

International Logistics Group Ltd. Logistics House, Charles Avenue, Burgess Hill, West Sussex, RH15 9TQ, UK
t +44 (0)1444 237132 f +44 (0)1444 871850 [email protected] www.ilguk.com