HOME OWNERS MANUAL - ViiA RESIDENCES 1
HOME OWNERS MANUAL
Dear Valued Home Owners,
Congratulations on your new home in the ViiA Residences of KL Eco
City, Kuala Lumpur!
It is with great pleasure that I extend a warm welcome to you on behalf
of the entire KL Eco City team, and offer my sincere appreciation
and gratitude for your support in making this one as your very own
sanctuary.
We take great pleasure and pride as we bid you welcome to your brand
new home in KL Eco City. The Ownership of a home is an important
priority for many. At KL Eco City, we understand this, which is why we
put together this home Owner ’s manual to help you make your living
experience something you will be proud of.
ViiA Residences sits within KL Eco City, a 25-acre integrated
development consisting of commercial offices, residential towers, a
retail podium and a hotel. This prestigious masterplan is well poised
to emerge as the new Central Business District.
ViiA Residences, a 40-storey tower comprising 326 residential suites.
Apartments with 16 types ranging from 1-bedroom, 1+1-bedroom,
2-bedroom to 3-bedroom residences. Each layout is optimized for
different functionality.
I am confident that this embodiment of Kuala Lumpur’s urban luxury
living fulfils your aspirations for a lovely home. On behalf of the entire
team, thank you for choosing KL Eco City and wish you and loved ones
a lifetime of cherished memories residing here.
Please keep this Owner’s manual handy for you will find many useful
inclusions that will make you sojourn here a wonderfully fulfilling
experience. If you have any enquiries or suggestions, kindly contact
our friendly Customer Relations personnel at +603-2282 4991 / 4996
or email to [email protected]
Yours sincerely,
Tony Ling Thou Lung
Executive Vice President
Property Commercial Division – KL Eco City
S P Setia Berhad Group
THE TABLE OF CONTENT 3.0 Occupancy 24
3.1 Permitted Usage 34
Section A - Project Overview 1 3.2 Letting Out Of The Parcel 47
3.3 Nuisance
1.0 Connectivity of KL Eco City 2 3.4 Refuse Disposal / Clogging
2.0 ViiA Residences Facility Deck (Level UG) Plan 3.5 Explosive / Combustible Materials
3.0 ViiA Residences Facility Deck (Podium Deck) Plan 3 3.6 Keeping of animals
4.0 ViiA Residences Facility Deck (Level 3) Plan 4 3.7 Flooding
5.0 ViiA Residences Facility Deck (Level 22) 5 3.8 Overloading
6.0 ViiA Residences Facility Deck (Level 40) 6 3.9 Garage Sale
7.0 Unit Floor Plan 7 3.10 External Facade Of The Building / Residences
8.0 Finishing & Specifications 12 3.11 Maintenance & Repairs Of The Parcel
Section B - House Rules 15 4.0 Common Property, Facilities & Services
20 4.1 Obstruction
1.0 Preamble 4.2 Non-Resident Owners
1.1 General 4.3 Damage to Common Property
1.2 Definitions & Interpretation 4.4 Lifts & Fire Fighting Equipment
4.5 Use of Service Lifts
2.0 The Management Corporation 4.6 Mailboxes
2.1 Functions of the Joint Management Body or Management Corporation 4.7 Liability for Costs of Repair
2.2 Common property for common benefit 4.8 Additions, Alterations / Improvements to Common Property
2.3 Provision of amenities and services 4.9 Use of Common Facilities & Provision of Common Services
2.4 Defaulters 4.10 Identification
2.5 Powers of the Management to impose a fine 4.11 Use At Own Risk
4.12 Parties and Functions
4.13 Insurance
5.0 Maintenance and Management
5.1 Installation of water filters
5.2 Inter-floor leakage
5.3 Staff Management
5.4 Soliciting and Unauthorized Literature
5.5 Prohibition of Keeping Combustible and Explosive Substances
11.0 Disclaimer by Management 69
12.0 Indemnity 69
13.0 Amendments of Rules & Regulations 70
14.0 Management Office 70
71
15.0 Building By-Laws
72
Tips On Safety & Fire Prevention
6.0 Car Parking Bays 50 Section C - Useful Contacts
6.1 Rules for Car Parking Bays
7.0 Security 52 1.0 Management & Emergency Contacts 75
7.1 Security Access System 1.1 Management Office
7.2 Access Control Cards (ACC) 1.2 Emergency Contacts
7.3 Restricted Areas
7.4 Security as Deterrent Only 2.0 Healthcare Centres 75
2.1 Hospitals
8.0 Guests & Invitees 3.0 Financial Services 77
55 8.1 Identification 3.1 Banks
8.2 Conduct of Guests & Invitees 784.0 Transportation & Courier Services
8.3 Request to Leave
4.1 Taxi
9.0 Short-Term Guest 56 4.2 Road & Transport
58 4.3 Courier Companies
10.0 Renovation / Delivery / Removal
5.0 Major Airlines
10.1 Conditions for Commencement Of Works
805.1 Major Airlines
10.2 Deposit
10.3 Consumption of Water & Electricity 816.1 Cinemas, Theatres, Music & Reading Rooms
10.4 Use of Lift / Staircase 6.0 Shopping, Entertainment & Leisure
10.5 Working Hours
10.6 Security Check & Identification Passes 6.2 Major Shopping Malls
10.7 Clearance & Disposal of Debris
10.8 Conduct & Behaviour of Contractors 827.0 Utility
10.9 Owner ’s Responsibility & Duty of Care
10.10 Limit of Additions, Alterations, Refurbishments & Renovations 7.1 Tenaga Nasional Berhad
10.11 Air-Conditioning
10.12 Packing & Crating Materials 7.2 Indah Water Konsortium
10.13 Fire Safety
10.14 Insurance
10.15 Additional Rules for Renovations, Alterations / Repairs
10.16 Disclaimer
HOME OWNERS MANUAL - ViiA RESIDENCES 1
1.0 Connectivity of KL Eco City
HOME OWNERS MANUAL - ViiA RESIDENCES 3
2.0 ViiA Residences Facility Deck (Level UG) Plan 3.0 ViiA Residences Facility Deck (Podium Deck) Plan
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4.0 ViiA Residences Facility Deck (Level 3) Plan 5.0 ViiA Residences Facility Deck (Level 22) Plan
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6.0 ViiA Residences Facility Deck (Level 40) Plan 7.0 Unit Floor Plan
A/C A/C
LEDGE LEDGE
Type A1 Type A2
A/C
LEDGE
TYPE A
Type A3
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A/C A/C A/C
LEDGE LEDGE LEDGE
Type A4 A/C
LEDGE
Type B1 Type B2
Type A5
A/C A/C
A/C LEDGE LEDGE
LEDGE
TYPE A
TYPE B
Type A6 Type B3 Type B4
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AC
LEDGE
A/C A/C Type D1
LEDGE LEDGE
A/C
LEDGE
Type C1 Type C2
A/C A/C A/C
LEDGE LEDGE LEDGE
TYPE C
TYPE D AC Type D2
LEDGE
Type C3 Type C4
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8.0 Finishing & Specifications UNIT TYPE C
No Area Floor Finish Wall Finish
UNIT TYPE A 1 Living, Dining Engineered Stone Flooring Plaster And Paint
And Kitchen
(Quarella – Flair Rigel) (Nippon Paint – Shade White Pro 0013)
No Area Floor Finish Wall Finish Porcelain Tiles
(Niro Ceramic – FOG)
1 Living, Dining Engineered Stone Flooring Plaster And Paint 2 Bathroom Porcelain Tiles
And Kitchen (Niro Ceramic – FOG) Coloured Mosaic Tiles
(Surfaces – Camel Brown)
(Quarella – Flair Rigel) (Nippon Paint – Shade White Pro 0013)
2 Bathroom Porcelain Tiles Porcelain Tiles 3 Bedroom Engineered Timber Flooring Plaster And Paint
(Niro Ceramic – FOG) (Niro Ceramic – FOG) 4 Balcony
5 Study (American White Oak) (Nippon Paint – Shade White Pro 0013)
3 Bedroom Engineered Timber Flooring Plaster And Paint Porcelain Tiles Plaster And Paint
(Niro Ceramic – Balance) (Jotun – Ral 7024)
(American White Oak) (Nippon Paint – Shade White Pro 0013)
Enginereed Timber Flooring Plaster And Paint
UNIT TYPE B (American White Oak) (Nippon Paint – Shade White Pro 0013)
No Area Floor Finish Wall Finish
1 Living, Dining Engineered Stone Flooring Plaster And Paint UNIT TYPE D
And Kitchen Floor Finish
(Quarella – Flair Rigel) (Nippon Paint – Shade White Pro 0013) No Area Wall Finish
Porcelain Tiles Porcelain Tiles 1 Living, Dining Engineered Stone Flooring Plaster And Paint
(Niro Ceramic – FOG) (Niro Ceramic – FOG) And Kitchen
2 Bathroom (Quarella – Flair Rigel) (Nippon Paint – Shade White Pro 0013)
Coloured Mosaic Tiles
(Surfaces – Blue) Porcelain Tiles Porcelain Tiles
(Niro Ceramic – FOG) (Niro Ceramic – FOG)
Engineered Timber Flooring Plaster And Paint 2 Bathroom
Coloured Mosaic Tiles
3 Bedroom (American White Oak) (Nippon Paint – Ash White) (Surfaces – Camel Brown)
4 Balcony
5 Study Porcelain Tiles Plaster And Paint 3 Bedroom Engineered Timber Flooring Plaster And Paint
(Niro Ceramic – Balance) (Jotun – Ral 7024) 4 Balcony
5 Study (American White Oak) (Nippon Paint – Shade White Pro 0013)
Enginereed Timber Flooring Plaster And Paint Porcelain Tiles Plaster And Paint
(Niro Ceramic – Balance) (Jotun – Ral 7024)
(American White Oak) (Nippon Paint – Shade White Pro 0013)
Enginereed Timber Flooring Plaster And Paint
(American White Oak) (Nippon Paint – Shade White Pro 0013)
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1.0 Preamble
1.1 General
a. The purpose of these rules and regulations which constitute the
House Rules of KL Eco City (hereinafter called “the Residences”) is:
i. To promote pleasant living environment and the peaceful and
harmonious occupancy of the individual Parcels, the use of the
car parks, the common areas and the common facilities within
the Residences;
ii. To protect all Occupants from inconvenience, annoyance and
nuisance caused by any improper use of any Parcel or any part of
the Residences; and
iii. To preserve the reputation and prestige of the Residences.
b. All Owners/Occupants and their agents, tenants, lessees, licensees,
guests and invitees shall be bound by the House Rules. To achieve
the common goal of communal living and peaceful and harmonious
use and enjoyment of the Residences, the co-operation of all Owners/
Occupants in complying with all these House Rules is required.
c. The House Rules set out herein shall be in addition to but not in
diminution of the terms and conditions, stipulations or restrictions
set out in the Sale and Purchase Agreement and the Deed of Mutual
Covenants thereto made between the Owner and the Developer, the
schedules referred to therein and such other rules and regulations
stipulated by statutes.
d. While these House Rules have been set out to be as comprehensive
as possible for easy compliance by the Owners/Occupants in their
best interest collectively, they are by no means exhaustive. Accordingly,
improvements and updating of the House Rules will continue to be
made by way of additions and or amendments to the House Rules or
in the form of circulars, memoranda and/or notices to the Owners/
Occupants.
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e. The full authority and responsibility for the enforcement of these In these House Rules, unless the context otherwise requires, the following words
House Rules lie with the Management who reserves the right to add, or expressions shall have the following meanings:
amend, vary or change any or all of the House Rules without notice
from time to time as it deems necessary. “Accessory Parcel” means any parcel shown in the strata title plan or site plan and
storey plan as an accessory parcel which is used or intended to be used in
1.2 Definitions & Interpretation conjunction with the Parcel.
This Rules and Regulations Booklet contains important information on the “Common Property” refers to so much of the area in a Lot Development as is not
Stratified Buildings and facilities available within the Vii Residences, KL Eco City. comprised in any Strata Parcel and an accessory parcel thereto, if any, or any
Developer’s Parcels or any provisional blocks as shown in the strata plans of the
It is designed to: Lot Development which are used or intended to be used in conjunction with the
Strata Parcel of one or more Types of Development including but not limited to
a. complement the House Rules and the By-Laws set out in the Sale any areas required to be reserved or leased to any utility or service provider or
and Purchase Agreement entered into between KL Eco City Sdn Bhd appropriate body, common access, all roads including internal service roads,
(the Developer) and Datuk Bandar Kuala Lumpur (the Proprietor) perimeter roads, back lanes, walkways and driveways, compounds, the Structural
and each Occupant. Where there is any area of discrepancy the element of a building, the exterior parts of the buildings to be constructed on a
House Rules and the By-Laws set out in the Sale and Purchase Lot, refuse areas, drains, sewers, pipes, wires, cables, ducts, water tanks, common
Agreement shall prevail; lifts, common stairways, fire escapes, entrances and exits, corridors, lobbies
therein, open spaces, landscape areas, walls, facades and fences, all Utilities
b. stipulate the rules, guidelines and procedures governing, restricting, Installations which are reserved and/or designated by the Developer from time to
regulating or relating to the use and appearance of the Building and time for the common use and enjoyment of any or some or all of the Strata Parcel
the Common Property by the Owner or Occupant; Owners and their Occupants of one or more Types of Development and includes
where the context requires, any part thereof.
Any or all the rules and regulations whenever necessary may be amended, varied,
altered or changed. “Residences” refers to the building or buildings comprising the individual Parcels
use for residential purposes, Accessory Parcels, Common Property and together
Besides compliance to the rules and regulations contained herein, cooperation with other commercial buildings under the same development and its Common
and mutual respect between the Owner and Occupant will help in effort to create Property are collectively known as “KL Eco City”.
a conducive corporate professional office environment. Should you rent out your
property, do share it with your tenants, sub-tenants or other occupiers. “Developer” is known as KL ECO CITY SDN BHD (Company No: 185140-X).
The management and maintenance of the ViiA Residences, KL Eco City is currently “Guest” or “Invitee” refers to any person who is not an Owner or an Occupant and
performed by the Management Company, Rahim & Co Engineering Sdn. Bhd. whose presence in the Residences is at the invitation of either an Owner or an
appointed by Badan Pengurusan Bersama Parcel 2 KLEC. Occupant.
The Owner is liable for the full settlement of service charge and sinking fund “Management” refers to the Developer or the Joint Management Body or
imposed by the Management Company within the stipulated time. Failure to do so Management Corporation (when formed) or any managing agent appointed and
will be a violation and the Management Company shall take appropriate action to authorised by the Developer or Management Corporation to manage the
recover the outstanding payment. Residences and to enforce these House Rules.
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“Management Corporation” means the management corporation established or to
be established under the Strata Management Act 2013 (Act 757).
“Occupant” refers to a person who is either an Owner -Occupant (ie the Owner)
or a tenant-Occupant of one of the Parcel in the Residences registered with the
Management together with family members and employees of such person(s).
“Owner” refers to a person who owns a Parcel in the Residences and who has legal
and beneficial title to the same.
“Parcel” means any one of the individual units comprised in the subdivided building
which is to be held under a separate strata title.
Words importing the singular number include the plural number and vice versa.
Words applicable to natural persons include any body of persons, company,
corporation, firm or partnership and vice versa.
Reference to any gender includes any other genders.
All references to provisions of statues include such provisions as modified or re-
enacted.
All the terms used in the Sale and Purchase Agreement and or the Deed of Mutual
Covenants shall have the same meanings unless it is expressly excluded or not
suitable in the relevant construction of the provisions.
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2.0 The Management 7) set up, manage and maintain proper procurement procedures and
tender process in a fair and transparent manner for all purchases,
2.1 Functions of the Joint Management Body or Management Corporation acquisitions or awards of contracts in connection with the
management and maintenance of the common property;
The Joint Management Body or Management Corporation shall :—
8) set up, manage and maintain a good credit control system in the
1) maintain in a state of good and serviceable repair, and, where collection of maintenance charges and contribution to the sinking
necessary, renew or upgrade, the fixtures and fittings, lifts, installations, fund and any other charges lawfully imposed by the Management;
equipment, devices and appliances existing in the development area
and used or capable of being used or enjoyed by occupiers of two 9) administer and enforce the by-laws and any additional by-laws made
or more parcels; under the Act; and
2) maintain, repair and, where necessary, renew or upgrade sewers, 10) without delay enter in the strata roll any change or dealing notified to
pipes, wires, cables and ducts existing in the development area and it by any proprietor.
used or capable of being used in connection with the enjoyment of
more than one parcel or the common property; 2.2 Common property for common benefit
3) where applicable, establish and maintain suitable lawns and gardens The Management shall control, manage and administer the common
on the common property; property for the benefit of all the proprietors provided that the
Management may, by written agreement with a particular proprietor, grant
4) where applicable, manage, maintain and secure suitable operators him for a defined period of time, the exclusive use and enjoyment of part
for any of the common utilities, amenities and services in the of the common property or special privileges in respect of the common
common property, such as launderette, convenience store, cafeteria, property or part of it subject to appropriate terms and conditions to be
nursery and others, to reasonable standards of safety and health stipulated by the Management.
for the convenience, comfort and enjoyment of the proprietors and
occupiers; 2.3 Provision of amenities or services
5) renew and upgrade common property where necessary for the The Management may make an agreement with a particular proprietor for
purpose of retaining and adding the market value of parcels in the the provision of amenities or services by the Management to or in respect
development area; of his parcel.
6) on the written request of a proprietor of a parcel and on payment of 2.4 Defaulters
a fee which shall not exceed fifty ringgit, furnish to the proprietor,
or to a person authorised in writing by the proprietor, the copies of a. a defaulter is a proprietor who has not fully paid the Charges or
all policies of insurance effected under the Act or effected against contribution to the sinking fund in respect of his parcel or any other
such other risks as directed by the proprietors by a special resolution, money imposed by or due and payable to the Management under the
together with the copies of the receipts for the last premiums paid in Act at the expiry of the period of fourteen days of receiving a notice
respect of the policies; from the Management; and
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b. any restriction or action imposed against a defaulter shall include his 2.5 Powers of the Management to impose a fine
family or any chargee, assignee, successor-in-title, lessee, tenant or
occupier of his parcel. a. The Management may by a resolution at a general meeting impose a
fine of such amount as shall be determined by that general meeting
c. If any sum remains unpaid by the proprietor at the expiry of the against any person who is in breach of any of these by-laws or any
period of fourteen days specified in subparagraph (a) of these by- additional by-laws made under the Act.
laws, the proprietor shall pay interest at the rate of ten per cent per
annum on a daily basis or at such rate as shall be determined by the b. All fines imposed under subparagraph (a) of these by-laws shall be a
Management at a general meeting, until the date of actual payment debt due to the Management and upon payment shall be deposited
of the sum due. into the maintenance account.
d. The Management may prepare a defaulters’ list showing the names 3.0 Voting Rights
of the defaulting proprietors, their respective parcels and the amount
of the sum that remains unpaid, and may display the list of defaulters’
names on the notice boards in the building provided that such list
shall be updated by the Management at the end of every following
calendar month.
e. The Management may, at the expiry of the period of fourteen days
specified in subparagraph (a) of these by-laws, and without prior
notice, deactivate any electromagnetic access device such as a
card, tag or transponder, issued to a defaulter until such time that
the any sum remaining unpaid in respect of his parcel has been
fully paid, together with a charge not exceeding ringgit fifty that
may be imposed by the Management for the reactivation of his
electromagnetic access device. During the period of the deactivation
of his electromagnetic access device, the Management may require
the proprietor to sign in a defaulters’ register book each time that
the defaulter requires any assistance for entry into or exit from the
building or the development area.
f. The Management may stop or suspend a defaulter from using
the common facilities or common services provided by the
Management, including any car park bay in the common property
that has been designated for the use of the defaulte
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3.0 Occupancy c. Notwithstanding the leasing or letting out of the parcel, the Owner
shall remain bound by the terms and conditions of this house rules
3.1 Permitted Usage and shall remain liable for any breach thereof.
a. The Occupant(s) shall not use the parcel nor permit the same to be d. Owner who have agents to represent their interests shall furnish the
used for any purpose whatsoever other than as a residential dwelling. Management with the names, addresses, telephone numbers and
such other information as the Management may require concerning
b. The Occupant(s) shall not use or permit the parcel to be used as a the agents prior to permitting them access to their parcels.
hostel or as a place for group habitation or a funeral parlour or a place
dealing with or selling religious or funeral paraphernalia or rendering e. Owner shall be responsible for ensuring that their agents, tenants,
services relating to funerals in general. lessees, guest, invitees and licensees comply with the rules and
regulations set by the Management on the use and enjoyment of the
c. It shall be the duty of every Owner to inform the Management of residences and they shall be personally and vicariously liable for any
identity of all person(s) residing in his/her Parcel including maids, damage caused by their agents, tenants, lessees, guests, invitees or
nurses and others staying with them temporarily or permanently. All licensees.
new Occupant(s) are required to complete the resident’s record form
made available at the ViiA Residences Management office within f. Owner shall inform the Management at least forty-eight (48) hours
their first week of the occupation. in advance of any shifting involving large or bulky items including
furniture and electrical appliances and shall ensure that the common
d. The Occupant(s) shall not use or permit the parcel to be used for areas are not in any manner soiled, damaged or obstructed in the
any immoral, improper, offensive or unlawful purpose or any other course of a arising from such shifting.
purpose deemed undesirable by the management.
3.2 Letting Out Of The Parcel g. A letter of clearance issued by the Owner is also required to be given
to the Management for any shifting out of the residences provided
a. The Owner must notify the management in the event he lets out the always that nothing herein contained shall be construed as rendering
parcel. the Management liable in any manner whatsoever or under any
obligation whatsoever to the Owners to ensure compliance of the
b. Once the parcel is leased out or rented out, the entitlement to the use same. The Owners shall ensure that any inconvenience so caused
of the common facilities and the common services is automatically to other Occupants shall be kept to the minimum possible during
transferred to the tenant and the Owner is no longer entitled to use shifting.
these common facilities and common services as the lawful registered
Owner. h. Any shifting in or shifting out of the residences shall only take place
at the following hours:-
Monday to Saturday 9.30am to 5.00pm
Sunday & Public Holiday No shifting permitted
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i. The Occupant(s) shall use the service lift only when moving large or g. The Occupant(s) and/or guest shall at all times conduct himself in a
bulky items including furniture and electrical appliances. manner which will not constitute a nuisance or cause annoyance to
the Management, other Occupants and their respective guests or
3.3 Nuisance invitees.
a. The Occupant(s) shall not bring onto and shall not allow to be brought h. The Occupant(s) shall not operate any radio, television, hi-fi equipment
onto and to remain on the parcel, the common property or any part or other musical instrument at high volume that will interfere with the
of the residences anything (including pets) which may be or become peaceful enjoyment of other Occupants.
or cause a nuisance, annoyance (including the giving out of smoke,
fumes or obnoxious smells), disturbance (including creating excessive i. Owners must maintain and upkeep their air-conditioner compressors
noise), inconvenience, injury or damage to the management or other in good and serviceable condition preventing possible rattling,
Occupants. harsh humming or juddering noise which could be infuriating to the
immediate unit residence in maintaining good sense of community
b. No funeral services or other religious ceremony shall be permitted to and neighbourhood.
be held in any of the strata parcels or within the common property.
Should the problem persist perpetually whilst the owner disregard
c. No garage sale or auction or any other form of sale shall be held any advices, notices, recommendations from the Management, the
in any part of ViiA Residences unless otherwise approved by the Management reserves the right to remove, dismantle or disconnect
Management. by any means possible the compressor’s direct electrical or power
source including the compressor itself. All costs and expenses
d. No part of the parcel or the common property shall be used for any involved will be borne by the owner incontestable.
offensive, illegal, immoral or improper purpose.
j. The Management reserves the right to call the police or seek
e. The Occupant(s) shall ensure that the parcel or any part thereof or any legal recourse to abate or stop such nuisance and the Occupants
receptacle therein shall not be a breeding ground for vectors, vermin responsible for breaching this rule shall indemnify the Management
and any other pests and that the relevant rules and regulations of the against all costs incurred as a result thereof.
Management and any laws, by-laws and the regulations of the local
authority in this respect are at all times adhered to. 3.4 Refuse Disposal / Clogging
f. If the Occupant(s) maintains any plants in the parcel or on any part a. The building is equipped with an automated waste collection system
thereof, the Occupant(s) shall ensure that the plants are maintained (AWCS) which has a waste loading station at every floors.
in a manner that will not create any annoyance, obstruction, hazard
or nuisance to the Management, other Occupants or cause damage b. All Owners or Occupants have to separate their solid waste into
to personal property or common property. “residual wastes” and “recyclable wastes” and store them separately
in waste bags and/or bins.
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c. Residual wastes have to be placed in black rubbish bags and recyclable k. The Owner or Occupant(s) shall not permit any rubbish or other
waste has to be placed separately in transparent/ white plastic bags material to be thrown out or fall of the windows, balconies and
(not black in colour) or the recycle bin. passage ways of the building and/or the development or abandoned
in the common property.
d. Oversized wastes with diameter more than 400mm are not allowed
to be loaded into the AWCS load station or left in the refuse room. l. The Owner or Occupant(s) shall arrange for unwanted furniture or
Wastes more than 400mm are considered bulky items or as recyclable bulky items to be disposed out of their building at their own cost.
items.
m. Construction debris is not permitted to be disposed into the automated
e. The cleaner will collect recyclable wastes with a trolley/ mobile waste collection system (AWCS) and separate arrangements must be
garbage bin to the recycle bin according to schedule from the made by the Owner or tenant for such disposal.
company management.
n. The Owner or Occupant(s) shall not drop or throw or cause any object
f. No rags, dirt, rubbish, refuse or other substance shall be inserted to be dropped or thrown from any place in the building thereby
into or placed or left in the sinks, baths, lavatories or any pipe in the endangering the safety of lives and property at the common property.
building nor shall any obstruction or blockage be caused therein in
any other manner whatsoever by the Owner or the Occupant. 3.5 Explosive / Combustible Materials
g. Place all debris, ashes, vacuum cleaner bags and rubbish securely a. Highly combustible substances such as petroleum products must not
wrapped in small waterproof bags in the proper receptacle designated be kept in substantial quantities above the normal amount consumed
for such purpose. by a private dwelling.
h. Ensure that all such debris and rubbish should be completely drip- b. Offensive or flammable substances which may give rise to smoke,
free before leave the building. fumes or obnoxious smells and explosives of any nature (e.g. fire
arms, ammunition, gun powder or fireworks) shall not be kept stored
i. Normal refuse shall be secured in plastic bags and disposed of at or used in the Parcel or on any part of the Residences.
the refuse collection centre. The Owner or Occupant shall not throw
or put into the refuse collection centre any article or thing which is 3.6 Keeping of animals
likely to cause damage to the equipment. Inflammable material, bulky
or glass objects must be carried to the main bin centre and should a. In a building used for residential or dwelling purposes, the Occupant(s)
not be left in the common property or automated waste collection shall not keep any particular animal in his/her parcel or on the
system (AWCS). common property thereof that may cause annoyance or nuisance to
the other Occupants or which may be dangerous to the safety or
j. The Owner or Occupant shall not cause unsightly accumulation of health of the other Occupants or which contravenes any written law
dirt, garbage, rubbish or debris in his parcel and accessory parcel that or rules and regulations of the relevant State of the local authority.
is visible from the outside and affecting the appearance or façade of
the building or common property.
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b. The Occupant(s) who is in breach of sub-paragraph 3.6(a) of these by- 3.9 Garage Sale
laws, shall within three days upon the receipt of a written notice from
the Management remove the particular animal from the building. if No auction, garage sale or any sale of any form shall be held or permitted
he/she fails to do so, the Management may take whatever action to be held in the Parcel or on any part of the Common Property without
deemed necessary to remove the particular animal from the Building the Management’s prior written approval.
and :–
3.10 External Facade of the Building / Residences
(i) all cost incurred shall be charged to and imposed on the Occupant,
and a. Air-conditioning units and exhaust fans should be fixed at positions
indicated by the management company and not otherwise.
(ii) the Management shall not be liable for any damage reasonably
caused to the property of the Occupant in the process of removing b. The Occupant(s) shall not cause or permit any grilles, glass screens,
fixtures or fittings which are not approved by the Management to be
such animal. erected, installed or fixed to any part of or outside the Parcel. The
Management shall be entitled to remove at the cost of the Occupant
3.7 Flooding such as grilles, door, fixture, fitting or any such obstructions.
The Occupant(s) shall not bring or permit to be brought any large amount c. The Occupant(s) shall ensure that any items such as clothes, towels
of water onto the Parcel and shall ensure that the Parcel shall not be and linen shall not be hung or placed in any areas so as to be in
flooded at any time. view from the outside of the Parcel or from the Common Property, in
particular such items should not be hung from poles, rack or hanger
3.8 Overloading which protrude through the windows, balconies, doors or roofs or
balcony or yards or air-conditioner ledge of the Parcel or on or over
a. The Occupant(s) shall not install or store any goods, machinery and/ any part of the Common Property.
or fixtures and fittings in the parcel and/or in any part of the project
exceeding the authorised maximum distributed load per square d. The Occupant(s) shall not cause or permit any painting works to be
meter for each floor level of each building on the specified lot as done to the external façade of the Parcel without the prior written
specified by the developer and in any event shall seek the written consent of the Management.
consent of the management prior to the installation of safes or vaults
or machinery in the parcel. e. The Occupant(s) shall not cause or permit the exhibit or display on
the exterior of any Building or the Parcel, on any part of the
b. The Occupant(s) shall not load or stock goods or articles against Common Property or through any window of any Building or the
the side walls of the common property and/or the parcel in such a Parcel, of any name-plate, signboard, poster, illumination, notice or
manner as to cause lateral pressure against the walls which in the advertisement.
opinion of the management will cause any deformation of the walls
or any part thereof.
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3.11 Maintenance & Repairs Of The Parcel
a. The Occupant(s) shall at all times keep the parcel including all
fixtures and additions thereto in good and substantial repair and
condition to the satisfaction of the management for the common
good of the Occupants and the quiet enjoyment of the other
parcels.
b. The Occupant(s) shall permit the management at any time at
convenient hours to enter upon the parcel and examine the state
and condition thereof.
c. The Occupant(s) shall, at his own costs and expense, carry out the
internal unit repairs to rectify or remedy any faults or defects within
or attributed to the parcel or any equipment or installation affixed
therein or thereto which may affect the use and quiet enjoyment
of other parcels by other Occupants or jeopardise any common
property. If the Occupant(s) fails to attend to the internal unit repairs,
the management shall be entitled to exercise its right to enter upon
the parcel to undertake such internal unit repairs and to charge the
Occupant(s) for such costs.
d. Owners shall be responsible for and shall ensure that prompt notice
of any damage to or defect in the water pipes, sewers, gas pipes (if
any), electrical installations or fixtures within his parcel shall be given
to the management.
e. In case of emergency (pipe burst, fire, etc.), the Management and
the appropriate authorities shall be authorised by the residents to
gain entry to the parcel unit (forcibly or otherwise) to remedy the
situation.
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3.0 Occupancy HOME OWNERS MANUAL - ViiA RESIDENCES 35
4.0 Common Property, Facilities & Services The security guards are engaged by the Management to screen visitors
seeking entry at the main entrance and to physically patrol ViiA Residences
ViiA Residences is managed by Rahim & Co Engineering Sdn. Bhd., a company grounds. These security guards are outsourced from a private security
appointed by Badan Pengurusan Bersama Parcel 2 KLEC. The daily operations at company, but are under the supervision of the Management.
ViiA Residences are carried out by the Management team, who would attend to
all matters concerning the operations and overall maintenance of the common d. Collection of Service Charges and Other Charges
property within the Residences. These would include:-
In accordance with the Sale and Purchase Agreement and the Deed of
a. Maintenance of M&E System Mutual Covenants entered into between KL Eco City Sdn Bhd and the
respective parcel owner, the latter are required to pay service charges
The Management would arrange for inspections and preventive for the management and maintenance of the shared common property.
maintenance by specialist contractors for all common area mechanical The quantum of service charges is payable by each parcel owner and is
and electrical equipment and systems in ViiA Residences. computed based on the amount of provisional share units allocated to
the respective apartment by the licensed land surveyor appointed by the
These include the electrical and standby power system, the mechanical developer.
ventilation system, the lift system, the domestic cold water system, the
fire protection system, the security card access system, the closed circuit The Management would issue a bill/statement quarterly to all Parcel
television (“CCTV”) system, the television master antennae system in the owners. The bill/statement would reflect the amount of service charges,
restricted and common areas, the swimming pool and the sauna system. quit rent, insurance charges and other miscellaneous charges due from
each Parcel owner. Parcel owners are required to remit their payments to
b. Maintenance of Common Property the Management, payable to BADAN PENGURUSN BERSAMA PARCEL
2 KLEC within the period as prescribed on the said bill/statement failing
The Management would supervise the repair and maintenance of the which, all service charges and other charges remaining in arrears would be
common property within ViiA Residences. The common property including subjected to interest charges (where applicable).
the common floor lobbies, change and wash rooms, car park podium and
driveways, service rooms and service ducts, the soft and hard landscape, If the Owner shall fail, neglect or refuse to pay the service charges
the facility areas, the children’s play equipment, sports and recreational within fourteen (14) days from the due date, the Owner shall pay to
equipment (where provided) and all shared common areas external to the the management interest on such unpaid service charges at ten percent
individual apartments. (10%) per annum as stated in Deed of Mutual Covenants.
c. Security Services The Management reserve the rights to :
The security system at ViiA Residences comprises of uniformed security i. suspend the usage of common facilities and amenities provided to
guards and remote electronic surveillance of the grounds via a CCTV the Owner s ie. to deactivate the access control card, gymnasium,
system. swimming pool and etc.
ii. display a Defaulters List on the Notice Boards within the building if
the arrears are more than three months,
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iii. and to recover the arrears plus interest by action or remedies available c. No part of the Common Property shall be utilised for storage of
in laws personal belongings (including wheelchairs).
Until compliance by the Owner of his/her obligation and shall not be held d. The Management shall have the right but not obliged to remove
liable, in any manner whatsoever. items placed, stored or left in any Common Property areas (except
for areas designated for such purposes) of the Residences at the cost
All Owners are urged to remit their payments promptly to enable the and expense of the Owner (s) of such items whether or not such
Management to pay all outgoings incurred in the service and maintenance items obstruct or may obstruct freedom of movement or transit for
operations of ViiA Residences. Owners should be aware that the quality other Occupants.
of the service and maintenance hinges on adequacy of funds to operate.
e. The Occupant(s) shall not cause any obstruction to or on the
The Management Office approaches or passageways adjacent to or leading to the Parcel,
any part of the Common Property or the Residences by leaving or
The Management staff would operate from the Management Office parking or permitting to be left or parked any motorcar, motorcycle,
located at Level 3 of ViiA RESIDENCES. bicycle or other vehicle belonging to or used by the Occupant.
Operating hours for the management office are:- f. The Owner shall ensure that his Occupant and Guest shall also
observe all regulations and rules made by the Management relating
Mondays to Fridays 9.00 am to 5.00 pm to the parking of vehicles.
Saturdays 9.00 am to 1.00 pm 4.2 Non-Resident Owners
Sundays & Public Holidays Closed a For security purposes, an Owner who is not a resident of Malaysia,
shall appoint an agent to represent his interest in said parcel and shall
Reservations for use of the function rooms and etc can be made during file the name, address, telephone numbers of his representative/
working hours at the Management Office. agent with the Management prior to the agent being allowed to gain
access to the said parcel. If an Owner shall be away of absent from
4.1 Obstruction the said parcel for a sustained period of time, the Owner concerned
shall at his own cost and expense appoint an authorized agent or
a. The sidewalks, passages, lobbies, link ways, stairways and common representative duly registered with the Management, to conduct
corridors must not be obstructed at any time or used for any purposes periodic inspections.
other than their designated use only.
b The Owners will be responsible for his agent’s conduct and is
b. Motorcycles, bicycles, tricycles, children’s riding toys, roller skates, to ensure that the agent observes the House Rules including any
in-line skate, skateboards and the like or any other personal property instructions issued by the Management from time to time.
(including furniture) may not be ridden, placed, stored or left in
any Common Property areas (except for areas designated for such c The Owners or the Owners’ agent shall be responsible for the
purposes) of the Residences which will be an obstruction to freedom conduct of their Occupants or Guests.
of movement or transit for other Occupants.
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4.3 Damage to Common Property The Owner or Occupants shall be responsible for any damage caused
to the common lifts.
a. All Occupants are to ensure that no potted plants or any other
objects are placed on and along the corridors or dangerously on c. Strict care shall be exercised in the moving of furniture or any of such
or near the perimeter of the Parcel or the Building whereby they items into the common lifts.
may obstruct, fall and/or cause bodily harm to persons or damage
to personal property or Common Property. All potted plants shall be d. Eating, drinking, smoking and littering are strictly prohibited in the
placed within the Parcel and shall be placed in containers so as to lifts.
prevent the dripping of water or soil onto other parcels or Common
Property areas. e. No heavy equipment, machinery or furniture is allowed in the regular
lifts and shall be transported via the service lift only.
b. Nothing shall be allowed, done or kept in any Parcel or on any part of
the Common Property which may overload or impair the floors, walls f. No person shall tamper with any of the lift control in such manner to
or roofs thereof. prevent proper functioning of the lifts.
c. The Occupant(s) shall not alter, damage or remove or cause or g. Only the service lift can be used for loading and unloading of Owner’s
permit to be altered, damaged or removed any furniture, furnishings, or Occupant’s belongings to and from their Building.
landscaping features, flowers, plants, trees and other property
located on the Common Property or within the Residences. h. No person shall wet or dirty or tamper with or vandalise or damage
the lifts.
d. The Occupant(s) shall give the Management prompt notice of any
damage to or defect in the water pipes, electrical installations or i. Smoking in the lifts is strictly prohibited.
fixtures in or on the Common Property or in or at the Parcel affecting
any part of the Common Property which comes to the knowledge of j. The Occupant(s) must give adequate notice to the Management in
the Occupant(s). the prescribed manner for any shifting of heavy or bulky items using
the designated lift(s) so that proper arrangements can be made to
4.4 Lifts & Fire Fighting Equipment avoid causing any inconvenience to other Occupants. The Occupant
shall ensure that the Common Property is not damaged in the course
a. No person shall wear a wet bathing suit, smoke, drink or eat in the of such shifting.
common lifts. Bicycles and motorized forms of transport [other than
wheel chairs] are not to be placed in common lifts. k. In the event of power failure, fire and other emergencies, Occupants
must not use the lifts but instead use the stairways to vacate the said
b. No person shall use the common lifts for moving in or removal of building.
furniture without prior permission from the Management Company.
l. Fire-fighting equipment shall not be removed, tampered with or
HOME OWNERS MANUAL - ViiA RESIDENCES vandalised or used for any other purposes for which it was not
intended.
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4.5 Use of Service Lifts i. The Occupant(s) shall not install any grilles or obstructions which
will prevent the Management or any authorised person(s) from
a. The Owner or Occupant shall ensure that only designated lifts and entering the Private Lift Lobby area.
staircases are used for deliveries, removals and Renovation Works
and by the Contractors engaged by the Owner or Occupant so as 4.6 Mailboxes
not to cause and inconvenience to other Occupants of the entire
Building. a. The Occupant(s) shall not deface damage or destroy the mailbox for
the Parcel or for any other parcel.
The Management Company shall have the right to prohibit the use by
such Contractors of any other lifts and in default whereof the Owner b. The Occupant(s) shall keep the interior and exterior of the mailbox
or Tenant shall compensate any damage cause to such lifts. for the Parcel in a clean condition and empty the contents at such
regular intervals so as to prevent any overflow out of or damage to
b. Charges for designated lifts as per stated below: the mailbox or other mailboxes.
• Non-refundable lift charges - RM200.00 (for each contractor
or permit holder) c. The Occupant(s) shall at the Occupant’s sole cost and expense
ensure that the lock and keys to the mailbox are maintained in good
c. No person shall wet or dirty or tamper with or vandalise or damage condition and replace or repair such lock, keys or any part of the
the lifts. mailbox that is damaged, defaced, destroyed or lost.
d. Smoking in the lifts is strictly prohibited. 4.7 Liability for Costs of Repair
e. The Occupant(s) must give adequate notice to the Management in The Occupant(s) shall be liable for all costs and expenses incurred by
the prescribed manner for any shifting of heavy or bulky items using the Management on a full indemnity basis to repair, replace or restore
the designated lift(s) so that proper arrangements can be made to any damage or destruction or to remove any obstruction to or on the
avoid causing any inconvenience to other Occupant. The Occupant(s) Common Property caused by or contributed to by the Occupant(s).
shall ensure that the Common Property is not damaged in the course
of such shifting. 4.8 Additions, Alterations / Improvements to Common Property
f. Fire-fighting equipment shall not be removed, tampered with or Whenever the Management in its sole and absolute discretion deems fit
vandalised or used for any other purposes for which it was not that the Common Property or any part thereof shall require additions,
intended. alterations or improvements of a capital nature and the making of such
additions, alterations or improvements shall have been approved by any
g. The Occupant(s) shall not and shall ensure that the Occupant(s) Relevant Authority (if required), the Management shall proceed to carry
does not tamper with, change, alter, modify or replace any of the Lift out such additions, alterations or improvements to the Common Property
Finishes and Accessories or any part or item thereof. or such part thereof.
h. The cleanliness and maintenance of the Private Lift Lobby being
part of the Parcel shall be the responsibility of the Occupant(s).
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4.9 Use of Common Facilities & Provision of Common Services 4.10 Identification
a. Only the Occupant(s) shall be entitled to the use and benefit of the The Management may require any person (including any Guest or
Common Facilities and Common Services and such facilities shall Invitee) in any part of the Residences including the Common Property
be used in accordance with the prevailing rules and regulations to identify himself.
governing such use as prescribed herein or in accordance with the
House Rules to be issued by the Management from time to time 4.11 Use At Own Risk
provided always that the Management shall be entitled to specify
that certain Common Facilities or Common Services are not to be a. While the Management shall endeavour to take every precaution
used by or availed to the employees of the Occupant. to ensure that the Common Property and the Common Facilities
are properly maintained, all Occupants and Guests are hereby
b. The Occupant(s) may invite his Guest to use the Common Facilities forewarned that they enter the Residences and/ or use the Common
upon such terms and conditions imposed by the Management. Visitor Facilities and the Common Services at their own risk.
tags shall be made available.
b. The Management shall not be responsible for any injuries or damage
c. If the Occupant(s) authorizes and allows his Guest to use the Common sustained by the users or for any loss and/or damage to their personal
Facilities, such Guest shall be accompanied by the Occupant at all property.
times during such use.
c. All children shall always be supervised and accompanied by a
d. The Common Property and Common Facilities shall be used only guardian/parent when in the area of the Common Property and when
for the purposes for which it is reasonably suited and which are using the Common Facilities and the Common Services.
incidental to the use and occupancy of the Parcel and in this regard
the Occupant(s) shall observe and ensure that the Occupant(s) and g. In a building used for residential or dwelling purposes, the Owner
Guests observe all directions for the use thereof issued from time to shall take all reasonable steps to ensure that any child of whom he
time by the Management. has control, when playing on the common property or any of the
facilities thereon, shall not cause any harm to themselves or cause
e. The Management shall be entitled at any time and from time to any vandalism or damage to the common property or create any
time to levy or impose such fees or charges as it shall deem fit in noise or nuisance likely to interfere with the peaceful enjoyment of
connection with the use or reservation for use of any of the Common the other Owner or Occupant.
Facilities or any area forming part of the Common Property or in
respect of any services rendered by the Management at the request 4.12 Parties and Functions
of any Occupant(s).
a. The Occupant(s) who intend to hold any private party or function
f. The Management reserves the right to impose such terms and are required to inform the Management in advance of such part or
conditions as it shall deem necessary in connection with the use or function and to furnish a Guest List to the security personnel at the
reservation for use of any part of the Common Facilities or any area Guard Main Counter to enable the security personnel on duty to
forming part of the Common Property or in respect of any services allow only registered Guests to enter the residence.
rendered by the Management at the request of any Occupant(s).
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b. Private parties or functions are limited to the designated function c. The Occupant(s) are responsible for their own personal belongings
areas, Luxury Lounge(Level 3) or Gourmet Kitchen (Level40) or and valuables. As such it is advisable for the Occupant to take out
within the said Parcels occupied by the Occupants. The private party appropriate insurance policies to protect their personal belongings
of function shall be carried out between 9.00 a.m. to 10.00 p.m. on against theft, fire, vandalism, power surges, damage caused by leaks
weekdays and 9.00 a.m to 12.00 midnight on weekends and Public from other parcels and for public liability.
Holidays.
c. The Occupant(s) who intend to use the designated function areas
shall make reservations in advance (min. one (1) day) with the
Management failing which, the request to use the designated
function areas may be declined on the ground of non-availability.
d. The Occupant(s) who use the designated function area will be
charged with rental rates whether at hourly or daily basis which
shall be determined by the Management from time to time. The
Management will display a note of such private party or function
held on the scheduled day by the Residents on the notice boards.
‘
e. The Occupant(s) shall also deposit with the Management a
prescribed sum imposed (minimum RM100) which may vary
depending on the area selected and the total hours used to hold
the private party or function. The prescribed sum shall be deducted
accordingly for cleaning charges to clean the function area and the
balance thereof (if any) shall be refunded to the Occupant(s).
4.13 Insurance
a. The Occupant(s) shall not do anything or permit anything to be done
which may affect or invalidate any fire insurance in respect of the
Residences or any part thereof or increase the rate of premium of
such insurance.
b. Nothing shall be allowed or kept in the Parcel and the Common
Property or any part thereof any article or thing which may be
overload or impair the floors, walls or roof thereof or cause an
increase in insurance premium rates or the cancellation invalidation
or non-renewal of any insurance policies.
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5.0 Maintainence And Management
5.1 Installation of Water Filters
a. The Owners may install water filters and shall ensure that the filter
are installed within the said parcels only and not in the common area
risers.
b. The installation of water filters in the individual unit must be carried
out by a licensed plumber with prior notice given to the Management.
The Management shall not be held liable in any manner whatsoever
for any damage, loss or injury arising from such installation.
5.2 Inter-floor Leakage
a. Inter-floor leakage means any evidence of dampness, moisture
or water penetration on the ceiling or on any furnishing material,
including plaster, panel or gypsum board attached, glues, laid or
applied to the ceiling that forms part of the interior of a parcel,
common property or limited common property.
b. The Occupant(s) whose parcel is affected by an inter-floor leakage
may give notice to the Management.
c. The person or body carrying out the inspection of the affected
parcel, common property or limited common property in carrying
out the works to rectify the inter-floor leakage, shall have access to
the affected parcel, any other parcel, common property or limited
common property on seven days’ written notice.
d. Denial Access
The Occupant(s) of the affected parcel or any other parcel who
fails to give access to the affected parcel to the person or body
carrying out the inspection shall be liable to a fine not exceeding fifty
thousand or to imprisonment for a term not exceeding three years or
to both according to Regulations 55 to 67 of the Strata Management
(Maintenance and Management) Regulations 2015.
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The requirement of notice shall not be applicable in any case of b. The Occupant(s) shall not keep, store or bring into the said parcel
emergency, and forcible entry may be effected. or any part or parts of ViiA Residences any firearms, ammunition,
explosive, items of dangerous nature or use any substance or
“Emergency” includes any matter or circumstance that materially material of any kind that is combustible, inflammable, or dangerous or
increases the likelihood of flood or danger to life or property that would illegal or prohibited by law or may cause or be a source of nuisance,
result from inter-floor leakage. annoyance, disturbance or risk or danger to other Occupants and any
other substances which may give rise to smoke, fumes or obnoxious
5.3 Staff Management smells.
a. All Owners are not allowed to use any staff of the Management for c. Special license shall be obtained for any firearms to be kept within
any errands whatsoever. the residence or to be used by the Occupant(s) due to their work
nature, such police armed force, security personnel, bodyguards, etc.
b. The staff of the Management is not authorized to accept delivery
of packages, parcels, or any other items on behalf of the Owners/ d. The Occupant(s) are prohibited from keeping, storing, using or
Occupants. playing with fireworks of any nature within the entire compound of
ViiA Residences.
c. No tips, gifts or gratuities are to be offered to any employee of the
Management for rendering services or courtesies in the regular
performance of their duties
5.4 Soliciting and Unauthorized Literature
a. The Owners/Occupants are strictly prohibited from soliciting services
and/or goods or conduct any religious or prohibited activities within
ViiA Residences. In addition, the Management reserves the right
to screen and/or disallow any person from distributing any form of
unauthorized literature to Occupants.
5.5 Prohibition of Keeping Combustible and Explosive Substances
a. The Occupant(s) shall not keep, store or bring into parcel or
residences highly combustible substances such as petroleum
products in quantities above the normal amount consumed by a
private dwelling.
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6.0 Car Parking Bays f. The Occupant(s) shall not under any circumstances use any car
parking bay (including any car parking bay allocated to the
6.1 Rules For Car Parking Bays Occupant(s)for his use) as a storage area or any other purposes
other than car parking, and no barriers, barricades or structures shall
a. The Occupant(s) shall observe and perform all rules and regulations be affixed, placed or erected on or around any of the car parking
governing the use of the car parking areas in the residences (including bays. No alterations whatsoever shall be made to any car parking
but not limited to flow of traffic, speed limits, ingress and egress) that bay (including any car parking bay allocated to the Occupant(s) for
may be issued from time to time by the Management. his use).
b. The Management shall be entitled to impose and implement entry g. No major vehicle repairs shall be carried out at the car parking
and exit security precautions and procedures at the car parking areas bays or any car parking areas, which involve the spillage of engine oils
including the installation of a security access card system, issuance or excessive noises.
and display of car stickers or any other security system and in this
connection, the Occupant(s) shall pay all the necessary charges and h. The Occupant(s) must keep his allocated car parking bays free of
deposits as shall be determined by the management and shall abide litter and rubbish and shall not litter any other part of the car parking
by all rules and regulations issued by the Management from time to areas of the residences.
time for the purpose of the system to ensure smooth and effective
implementation of all such precautions and procedures. i. The Occupant(s) shall not park his vehicle in any car parking bay or
on any part of the residences in such a manner as to interfere with
c. The Occupant(s) must only use the car parking bays allocated to him the right of passage or parking of other vehicles.
and ensure that only vehicles registered with the Management use
such bays. j. All vehicles within the residences are parked at owners’ risks. The
Management will not be responsible for any theft, loss or damage
d. The Occupant(s) shall register with the Management the registration or other misdemeanour to the vehicles, their accessories and/or
numbers of the vehicles to be parked at the car park bays allocated their contents while the vehicles are parked within the residences
for his use and of any changes thereto. Only passenger vehicles can (including the designated car parking areas) howsoever arising.
be parked at such allocated car park bays.
k. The Management shall have the right but not obliged to clamp,
e. No commercial vehicles are to be parked at such allocated car park immobilize or tow away any vehicle parked at non-designated areas
bays. or parked in such a manner as to interfere with the right of passage
or parking of other vehicles. An administrative charge or tow charge
(the amounts to be determined by the management) may be levied to
unclamp or free such vehicle.
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7 Security c. The Owners/Occupants shall also lodge a police report and furnish a
copy of the said police report to the Management together with the
7.1 Security Access System payment of surcharge for the replacement or re-issuance of a new
ACC.
a. The Management shall be entitled to implement a security access
system for entry and exit points of any part or parts of the residences. d. The surcharge for the loss and replacement of the ACC is as
follows :-
b. The Occupant(s) shall pay all the necessary charges and deposits as
shall be determined by the Management and shall abide by all rules 1st Loss RM 50.00 per card
and regulations issued by the Management from time to time to (Fee RM 30.00, Security deposit RM 20.00)
ensure the smooth and effective implementation of the system. 2nd Loss RM 100.00 per card
(Fee RM70.00, Security deposit RM30.00)
c. The access control card/proximity card(s) is meant for the Occupant’s
sole and exclusive usage and must be retained in the care of the 7.3 Restricted Areas
Occupant’s at all times.
a. For the purposes of maintaining security and safety, the Management
d. All access control/proximity cards shall remain the property of the may restrict or disallow access to certain areas located on the
Management. common property or the residences including but not limited to the
riser rooms, security control room, elevator shafts and water tank
e. The Management reserves the right to refuse to issue any access area.
control/proximity card or deactivate any access control/proximity
card until all outstanding owed amounts (including but not limited to b. The Management is authorised to lock and secure such restricted
service charges and other monies due and payable by the Owner to areas, as appropriate.
the developer) to the Management in respect of the parcel concerned
is settled. 7.3 Security As Deterrent Only
7.2 Access Control Cards (ACC) a. The Occupant(s) shall acknowledge that the security provided by
the Management as part of the common services serves only as a
a. All Occupant(s) will be provided with Access Control Cards (ACC) deterrent and the Occupant(s) agrees that it is impossible for the
free of charge by the Management. The ACC can be used to gain Management to guarantee 100% security by virtue of the security
through the lift lobby. system provided by the Management.
b. The ACC is meant for the Owners’ sole usage and must be retained b. However, the security officer or personnel, using the equipment
in full care and responsibility in good care and responsibility of the provided will endeavour to provide the Occupant(s) with a secure
Occupants at all times. In the event of loss, the Owners/Occupants and safe environment to live in.
must report such loss of the ACC in writing immediately to the
Management to de-code or de-activate the ACC. c. The Occupant(s) must take some responsibility for their own security
by taking precautions to secure their own possessions and his parcel.
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d. The Management shall not be liable in any manner whatsoever for 8 Guests & Invitees
loss or damage to any personal property of or injury or death of any
person(s) in the residences and in the Parcel by reason of or howsoever 8.1 Identification
arising from the failure of the security system, fault or negligence
on the part of the Management, its agents or its employees or the a. Guests or invitees shall only be admitted into the Residences after the
developer. security guards have confirmed their identity with the Occupant(s)
concerned and registered their names at the guard house.
e. Notwithstanding anything contained in this house rules or the
provision of any common services by the Management, the b. All guests and invitees will be required to provide some means of
Occupant(s) agrees to be solely responsible for the security of the identification to the security guards before entry is permitted.
Parcel of his property therein and to his person and shall insure,
protect and keep safe the Parcel, his property therein and his person c. The Occupant(s) is encouraged to supply or inform the security
against theft, robbery or any loss or injury whatsoever. guards of the relevant details of their guests and invitees beforehand.
HOME OWNERS MANUAL - ViiA RESIDENCES 8.2 Conduct of Guests & Invitees
54 a. The Occupant(s) shall be responsible for ensuring that his guests
and invitees comply with the house rules at all times and that their
behaviour is not offensive or a nuisance to other Occupants of the
Residences.
b. The Occupant(s) shall be liable for any damage caused by his guests
or invitees.
8.3 Request To Leave
The Management reserves the right to request any guest or invitee in
breach of any rules to leave the Residences without having to assign any
reasons for doing so.
HOME OWNERS MANUAL - ViiA RESIDENCES 57
9 Short-Term Guest
9.1 Any Owner intend to use the Parcel for a short-term rental shall give
written notice to the Management and pay a deposit by way of a cheque
before the commencement of short-term rental. The amount of the
deposit shall be determined by the Management. The ‘’short-term rental’’
shall refer to a short term stay on the Parcel for a period of less than 3
months.
9.2 Any person occupying the Parcel on a short-term rental basis with the
Owner shall be known as “Short-Term Guest”.
9.3 The Owner shall ensure that the Short-Term Guest comply with all the
provisions of the By-Laws and the House Rules.
If the Management is of the opinion (which opinion shall be final and
binding on the Owner) that there have been recurring breaches of the
By-Laws or this Additional By-Laws by the Owner as a result of the Short-
Term Guest’s occupation of the Parcel, The Management reserves the
right to refuse to issue any access control/proximity card or deactivate
any access control/proximity card and forfeited the deposit.
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10 Renovation/ Delivery/ Removal ii. Applications for the Management’s approval must be made by the
Owner on the prescribed form obtainable from the management
10.1 Conditions for Commencement of Works
office and submitted at the management office during office hours
The following conditions must be satisfied before an Owner is permitted together with the requisite deposit.
to commence any work on additions, alterations, refurbishments or
renovations (hereinafter referred to as “works”) to his parcel: iii. All applications must be accompanied by copies of all relevant
plans, designs and approvals obtained from the appropriate
a. Issuance of Certificate of Completion and Compliance (CCC) authorities in respect of the intended works.
i. No works shall be carried out before the issuance of the Certificate iv. The Management shall be entitled to refuse consents for any
of Completion and Compliance by the appropriate authority. intended works to be carried out within the building, whether
inside or outside the parcel, until the Management is satisfied
b. Approvals from appropriate authorities at the full discretion of the Management that the façade
i. The design, specification and execution of all works shall be of the Residences or the building will not be altered and that
in compliance with the building by-laws and all other relevant all appropriate authority’s approvals required for such work
(if applicable) have been obtained and the contractors/workmen
legislations, rules, regulations and guidelines in force in Malaysia.
involved in such work have deposited with the Management
Where required, the necessary approvals must be obtained such sums as the Management shall at its discretion deem
from the appropriate authorities by the Owner before the adequate security for performance of such work without damage
commencement of any works. or adverse effect to the common property or any part thereof and
for the removal of all rubbish from the Residences.
The specification and plans of the work shall be submitted to the
Management for its own reference and records. v. In any event, the endorsement or approval of the Management for
any works shall not constitute an approval of any of the appropriate
ii. For any new wiring works or alterations to existing wiring works, authorities.
the certification from wireman approved by the Management is
required. The details must also be submitted to the Management vi. The Owner shall bear full responsibility for ensuring strict
for approval. compliance with the building by-laws and all other relevant
legislations, rules, regulations and guidelines in force in Malaysia.
c. Approval from Management
10.2 Deposit
i. The Owner is not allowed to carry out any works unless and until
prior written approval has been obtained from the Management a. An administrative fee may be imposed if the Management has to
by the Owner and the deposit prescribed below paid to the consult the various consultants for comments or opinion for such
Management. renovation works.
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HOME OWNERS MANUAL - ViiA RESIDENCES 61
b. A deposit (for such amount as shall be determined from time to b. Before carrying out deliveries or removals, or the commencement
time by the Management) by way of a cheque is required before or of any works, the lifts, lift lobbies, lift corridors and walls, and the
renovation works are carried out. The amount of the deposit shall be staircases and walls must be properly protected with materials
determined by the management. approved by the Management.
c. The deposit will be refunded free of interest to the Owner upon c. All loose construction materials (such as sand and cement) must be
the completion of the works and the cleaning and making good of transported and moved in containers or bags properly secured or tied
any damage to the common property or any part thereof to the to prevent any spillage.
satisfaction of the Management.
d. The Owner shall be liable for all damages of whatever description
d. In the event the aforesaid cleaning and/or damage are/is not carried caused to the lift or lifts by his contractor and his workmen.
out or made good to the satisfaction of the Management by the
Owner or his contractor within the period stipulated after notification 10.5 Working Hours
to the Owner by the Management, the Management shall proceed
to take such actions as it deems necessary to make good such All works, including deliveries and removals, shall only be carried out
cleaning and/or damage. All costs and expenses shall be deducted during the following hours
from the deposit. Should the costs and expenses exceed the amount
deposited, the Owner shall be liable for the excess. Monday to Saturday 9.30am to 5.00pm
(Hacking & Drilling allowed)
10.3 Consumption of Water & Electricity No work permitted
Sunday & Public Holiday
a. All Owner and their contractors are not allowed to utilize the water
and electricity supply from the common areas. Any unauthorized 10.6 Security Check & Identification Passes
use of these facilities shall be assessed by the Management and the
amount as determined by the Management shall be charged to and a. All delivery, removal and renovation works must be reported at the
born by the Owner concerned. security checkpoint prior to the work being carried out. Otherwise,
the Management reserves the right to refuse entry to any personnel
b. Owners are advised to use surge protectors/voltage regulators for for whatever purposes, which cannot be verified there and then.
sensitive electrical/electronic equipment. The Management shall not
be responsible for such losses or damages. b. All contractors and their workmen must apply for security passes at
the security guard house at the entrance to the Residences before
10.4 Use of Lift / Staircase entry is granted, and all contractors and their workmen must wear
the security passes at all times while they are in the Residences.
a. All contractors and their workmen shall use only the Service lifts and/
or staircase designated or specified by the Management. c. No workmen are allowed to move freely or unsupervised within the
Residences.
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HOME OWNERS MANUAL - ViiA RESIDENCES 63
The security personnel reserve the right to question any person in c. All workmen employed by the contractors must be properly attired
the Residences including those found with or without security passes displaying the security passes and confine themselves to the areas to
and may at the Management’s sole discretion eject them from the which they are assigned to work.
Residences.
d. All contractors must ensure that their workmen do not litter, soil,
d. Contractors and their workmen are not permitted to park their deface or damage any parts of the Residences.
vehicles inside the residences. Their vehicles of whatever description
shall be subject to inspection on entering and leaving the Residences e. All contractors shall ensure that their workmen do not cause any
if granted entry into the Residences. nuisance, noise, vibrations, inconvenience, discomforts or irritations
of any kind to the other Occupants.
e. The Owner and his contractors are fully responsible for the security
of all their items in the Residences. f. The contractors shall ensure that their stock, goods or equipment are
kept in the Owner’s parcel.
10.7 Clearance & Disposal Of Debris
g. The common corridors and fire escape routes are to be kept clear
a. All passageways must be kept clear of any obstructions. Service bay, of any obstructions, failing which the Management shall proceed to
lift lobby, corridor and driveway used by the Owner or his contractors clear the said corridors or fire escape routes of such obstructions and
must also be kept clean and clear of any obstructions. all costs and expenses incurred shall be chargeable to and fully borne
by the Owner.
b. The Parcel must be cleaned daily and all materials, etc. Must be
stacked and kept properly. h. The storage of any material of combustible nature within the Parcel
or the Residences is not permitted.
c. All debris rubbish must be removed from the Parcel and the
Residences and disposed of daily. i. Contractors must ensure that their workmen do not stay overnight in
the Parcel or in any part of the Residences.
d. If the contractors fail to remove the debris or rubbish upon completion
of works, the Management shall remove the same and the costs and 10.9 Owner ’s Responsibility & Duty Of Care
expenses for such removal will be charged to and fully borne by the
Owner. a. All Owner shall be fully responsible for the conduct and behaviour of
their contractors and their contractors’ workmen.
10.8 Conduct & Behaviour of Contractors
b. The Owner shall be solely responsible for making good all damages
a. Contractors must co-operate with the security personnel and observe caused by their contractors and their workmen to any part of the
all security measures in the Residences. residences, including fixtures and fitting therein.
b. Contractors must report to the Management on the first day of
commencement of works and upon completion of works.
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10.10 Limit of Additions, Alterations, Refurbishments & Renovations e. The Occupant(s) is prohibited from connecting additional electrical
points and plumbing outlets without the prior consent from the
a. All works shall be confined within the limits of the parcel. appropriate authority and/or the Management.
b. Hacking of floors, structural slabs, columns and beams are strictly f. The Occupant(s) shall not install and/or use and/or cause to be
prohibited as the majority of the walls of ViiA Residences are load- installed any electrical equipment and/or appliances which may result
bearing reinforced concretewalls and the Owners shall seek the written in the increase of the voltage supply to the Parcel.
consent of the Management and approvals from the Appropriate
Authority for knocking down walls within the said parcels and for g. The Occupant(s) shall not cause or permit any balcony or roof deck
any wet construction works. The Management reserves the right to appurtenant to the Parcel or any part thereof to be enclosed.
request for necessary reports from the appropriate consultants and
all costs of procuring for such works at its sole discretion. h. All repairs to the internal walls, ceilings and floors of the parcel shall
be subject to the prior written approval of the Management.
c. The Owner shall not convert the balcony into an extension of its living
room. The cantilever slab has been designed to support lightweight i. The Owner shall be responsible for his contractor’s actions and shall
handrails and the Occupants only. ensure that no debris or construction waste shall be discharged into
the residences’ waste disposal system or in such manner so as to
d. No changes shall be made to the colours and finishes of the external clog up the common system. Any repairs or rectification works arising
façade of the Parcel or any part thereof including the balcony (if any) there from shall be at the expense of the Owner.
or the main entrance door or any part of the common property.
j. In the event any works are carried out without the Management’s
HOME OWNERS MANUAL - ViiA RESIDENCES consent or without any permit or license from the appropriate
authority or works are not disclosed to the Management, the
64 Management has the sole and absolute discretion to stop such works
or to stop the contractors from entering the residences until such
time as the Owner shall have obtained the requisite consent from
the Management shall not liable for any claims, fines or penalties that
may arise from such works or stoppage of the same. The Owner shall
make good any damage to the buildings structure within and without
the parcel and such costs shall be borne by the Owner or deemed a
debt due by the Owner.
k. All nails, screws or any similar fasteners used at the external surfaces
of the Residences should be of stainless steel material so as to
prevent staining of the exterior walls and façade of the residences.
l. The Owner shall ensure that adequate precautions are taken against
damaging any concealed wirings, cables, pipes and ducts during
the renovation works or repairs to his Parcel, and any such damage
caused by the renovation or repair works shall be rectified and made
good immediately to the satisfaction of the Management.
HOME OWNERS MANUAL - ViiA RESIDENCES 67
m. The Owners shall furnish the Management with copies of the as built 10.13 Fire Safety
drawings of any Renovation Works (including but not limited to the
mechanical and electrical plumbing works) upon completion of such a. If gas torch is used for any welding works, the contractors must
Renovation Works, if deems necessary by the Management. have a co2 extinguisher on standby, and the areas surrounding the
working area must be free from any inflammable materials before
10.11 Air-Conditioning starting work.
a. Only split unit type of air-conditioning system is permitted. The b. The working area must be well ventilated during painting works.
drainage outlet pipe should be drained into the Parcel’s floor trap or
bathroom. c. No smoking is allowed in the parcel or the residences.
b. The Owner is not allowed to install the compressor of any air- 10.14 Insurance
conditioning unit on the external walls of the building. All compressors
units have to be located at the designated compressor area provided a. The Occupant(s) is responsible for their own personal belongings
and exposed piping has to be painted the same colour as the external and valuables.
wall.
The Owner /contractor is advised to take out appropriate insurance
c. All piping must be concealed as far as possible. However, if they to protect persons at the place of work and against theft, fire, power
have to run over the exterior walls of the units then, it should be surges, damage caused by leaks from other parcels and vandalism
painted with the same colour of the exterior walls so as to maintain within the Parcel unit.
uniformity of aesthetics.
b. The Owner /contractor shall indemnify the Management against all
d. The Owner can obtain further information on the type of air- action, proceedings, claims, costs, expenses and demands in respect
conditioning unit and colour code from the Management. of any injury to or death of any person in the Parcel or in any part of
the Residences.
e. The Management reserves the right to remove or cause the Owner
of any Parcel to remove any air-conditioning equipment (or any 10.15 Additional Rules for Renovations, Alterations or Repairs
items) that are installed in the common areas. All costs and expenses
incurred by the Management shall be chargeable to and fully borne a. The Occupant(s) undertakes not to carry out or cause to be carried
by the Owner. out any variations to the Parcel or any alteration or addition to the
Parcel or install or cause to be installed any fixtures or fittings therein
10.12 Packing & Crating Materials which would involve the amendment of the plans as approved by the
appropriate authorities in respect of the Residences.
Packing and crating materials must be removed by the Owner s or their
contractors from the Parcel and the Residences. b. In addition to the above provisions, the Occupant(s) shall ensure
that all requirements and manner of undertaking and carrying out
HOME OWNERS MANUAL - ViiA RESIDENCES renovations, alterations or repairs as shall be set out in the House
Rules, any renovation manual or any other document or circular
66 containing guidelines on “dos and don’ts” to be issued by the
Management from time to time shall be complied with.
HOME OWNERS MANUAL - ViiA RESIDENCES 69
11.0 Disclaimer by Management 13.0 Amendments of Rules & Regulations
Notwithstanding any provision to the contrary herein contained and a. The rules and regulations set out herein shall be in addition to but not
without prejudice the exclusion clauses in the Deed of Mutual Covenants in diminution of the terms and conditions, stipulations, or restrictions
and disclaimers stipulated at the relevant places within the residences, set out in the Sale and Purchase Agreement, Supplemental Agreement
the Management shall not be responsible and/or liable in any manner and the Deed of Covenants thereto (if any) or the schedules referred
whatsoever to the Owners, Occupants, Invitees or Guests or to any other to therein.
person connected with the Owner while on or within the residences or
while using the Common Facilities and the Common Services, whether b. The Management reserves the right to add or to remove or substitute
expressly or impliedly, for any accident, mishap, happening, death, injury any of the facilities from time to time as it deems fit and in particular,
to person, trespass, theft or burglary suffered or for any damage to, where such facilities are rarely used by the Owners or abandoned.
theft or loss howsoever of any property or chattel (including vehicles)
sustained within the Residences, whether arising from the negligence of c. The Management reserves the right to amend, vary or add any rules
the Management or otherwise. and regulations of the House Rules from time to time, as it deems
necessary.
12.0 Indemnity 14.0 Management Office
The Occupant(s) shall indemnify and keep indemnified the Management a. The Management shall at its sole discretion determine the location
for any breach of these House Rules against all actions, proceedings, of a management office, whether to be situated within the Project or
claims, costs, expenses and demands arising from, or in connection with otherwise, and shall control, manage and administer the usage of the
or incidental thereto and in respect of injury to the person or damage management office.
or property of the staff, agents, licensees, invitees of the Management,
the Occupant(s), the other Occupants and/or all other persons while in b. The management office shall be used for and in connection with the
the Residences or Common Property, save and except where such injury performance of the Management’s duties and/or the enforcement of
to the person or damage to property is caused by the negligence of the the Community Rules.
Management, staff, agents, licensees, invitees of the Management, the
Occupant(s), the other Occupants and/or all other persons while in the c. The Management reserves the right to cancel or forfeit any methods
Residences or Common Property. of access control not used in accordance with the above rules and
regulations.
d. The use of the methods of access control is at the sole risk of the
card holder or user and the Management shall not be responsible for
any personal injury or damage to the card holder’s or user’s person or
property of the card holder or user arising from the usage or defect
in the methods of access control.
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d. The Management, its office bearers, committee, servants, agents
or workmen shall not be liable for any loss damage or injury to any
person or property arising from the denial of entry into the said
Project.
15.0 Building By-Laws
a. The Occupants and/or the Owner shall not use the parcel contrary
to the category and conditions or use affecting the same, whether
express or implied.
b. The Occupant and/or the Owner shall observe and comply with all
planning control and building by-laws affecting the Parcel and the
Residences and other laws, by-laws, regulations, orders and directives
as may be imposed by the Management and the appropriate authority
and other governmental departments or bodies having jurisdiction
over the land on which the residences is erected on the building from
time to time.
c. The Occupant and/or the Owner shall at his own cost and expense
execute all works and provide and maintain all arrangement upon
or in respect of the Parcel or the use to which the parcel is being
put which are required in order to comply with the requirements of
any statutes or laws affecting the Parcel or any appropriate authority
or other public or competent authority or court of competent
jurisdiction, regardless of whether such requirements are imposed on
the Owner , lessee or Occupant thereof.
d. The Occupant and/or the Owner shall not do in or near the Parcel
and/or the common property any act or thing by reason of which the
Developer and/or the Management may under any statutes or laws
incur or become liable to pay any penalty damages compensation
costs, charges or expenses.
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73
TIPS ON SAFETY & FIRE PREVENTION In The Event Of Fire
General Safety Rules DO NOT PANIC.
• Take note of the locations of the fire alarm and fire-fighting equipment If you know the location and source of the fire, try to contain or extinguish
and know how to use them. it by using the fire-fighting equipment. But ON NO ACCOUNT should
• Be aware of the locations of all the fire escape staircases within ViiA you perform this if it endangers your own or other people’s lives.
Residences and note the nearest escape route from your apartment
in the event of fire. • ACTIVATE THE FIRE ALARM. The “break glass” panels located in the
• Keep fire doors firmly closed at all times. lift lobbies on each level can easily be broken using the heel of your
• Remember to switch off cooking gas and ovens immediately after shoe or any convenient object to sound the fire alarm.
use.
• Do not smoke while in bed. • LEAVE YOUR APARTMENT. Round up all persons living within the
• Do not throw lighted cigarette butts into the refuse chambers; refuse apartment (including guests, if any) and leave in an orderly manner.
receptacles, onto combustible materials or out of the apartment Remember to close and lock your main doors after the last person
windows or terraces. has exited. DO NOT USE THE LIFTS. The lifts will “home down” to
• Do not throw objects out of apartment window or balcony. the main foyer level and park there.
• Do not obstruct the fire escape staircases with bicycles and furniture.
• Do not carry out unapproved electrical extensions or use electrical • USE THE NEAREST FIRE ESCAPE STAIRCASE to reach main foyer
appliances that are faulty or unapproved. level and exit to the open space. Where possible assist children,
• Keep matches, lighters or other similar things out of the reach of elderly or handicapped people to safety.
children.
• Do not leave combustible materials near sources of heat and fire. • ASSEMBLE at the approved assembly point. On reaching the assembly
area, make a head count of all the people in your apartment at that
HHOOMMEE OOWWNNEERRSS MMAANNUUAALL -- VViiiiAA RREESSIIDDEENNCCEESS time. If anyone is not accounted for, please notify the Management
or the Fire Brigade’s personnel immediately.
72
In The Event Of Mantrap during Lift breakdown
DO NOT PANIC.
• Call the emergency contact number as stated in the sticker on lift
panel. The number stated link directly lift contractor, the rescue team
shall attend to the incident within 30 minutes.
• Call the intercom button in lift to communicate with security
personnel in the apartment.
HOME OWNERS MANUAL - ViiA RESIDENCES 75
1.0 Management & Emergency Contacts
1.1 Management Office
Rahim & Co Engineering Sdn. Bhd.
(Mon - Fri: 9am - 6pm, Sat: 10am - 5pm)
ViiA Residences
Jalan Bangsar, Bangsar, 59200 Kuala Lumpur
Tel : 03-2202 2005
Email : [email protected]
KL Eco City Customer Engagement Centre
(Mon - Fri: 9am - 6pm, Sat: 10am - 5pm)
Customer Relations Department
Setia International Centre
Lot.215, Pantai Baru, Jalan Bangsar, 59200 Kuala Lumpur
Tel : 03-2282 4991 / 4996
Email : [email protected]
Credit Admin Department
Setia International Centre
Lot.215, Pantai Baru, Jalan Bangsar, 59200 Kuala Lumpur
Tel : 03-2283 2255
Email : [email protected]
1.2 Emergency Contacts
General
Police / Ambulance Tel: 999
Civil Defence Tel: 991
Fire & Rescue Tel: 994
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Fire Stations KPJ Tawakkal Specialist Hospital
1 Jalan Pahang Barat, Pekeliling
Balai Bomba Dan Penyelamat Sungai Besi Tel: 03-9058 4444 53000 Kuala Lumpur
Jalan Merdeka, 57100 Kuala Lumpur Tel : 03-4026 7777
Fax : 03-4023 8063
Balai Bomba dan Penyelamat Pantai Tel: 03-2282 4444 Web : www.tawakal.kpjhealth.com.my
Jalan Pantai Baru, 58200 Kuala Lumpur
Pantai Hospital Kuala Lumpur
Balai Bomba dan Penyelamat Seputeh Tel: 03-7984 8753 8, Jalan Bukit Pantai
Jalan Taman Desa, 58100 Kuala Lumpur
59100, Kuala Lumpur
Tel : 03-2296 0888
Fax : 03-2282 1557
Police Stations Web : www.pantai.com.my
Balai Polis Pantai Tel: 03-2282 2222 3.0 Financial Services
Jalan Pantai Baru, 59200 Kuala Lumpur Tel: 03-2115 9999
Tel: 03-2283 2222 3.1 Banks
Balai Polis Kerinci
Jalan 4/111a, Taman Bukit Angkasa, Affin Bank (Bangsar Branch)
59200 Kuala Lumpur 1st Floor, No 4 & 6
Jalan Telawi 3, Bangsar, 59100 Kuala Lumpur
Balai Polis Bangsar Tel : 03-2283 5025
Fax : 03-2026 1415
Jalan Telawi 4, Bangsar, Kuala Lumpur Web : www.affinbank.com.my
2.0 Healthcare Centres Maybank (Bangsar Branch)
70, Jalan Maarof
2.1 Hospitals Bangsar, 59100 Kuala Lumpur
Tel : 03-2284 6377
Email : [email protected]
IJN Institut Jantung Negara CIMB Bank (Bangsar Branch)
21, Lorong Ara Kiri 1
145 Jalan Tun Razak Lucky Garden , 59100 Kuala Lumpur
Tel : 03-2095 3750
50400 Kuala Lumpur Email : www.cimbbank.com.my
Tel : 03-2617 8200
Fax : 03-2698 2824
Email : [email protected]
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4.0 Transportation & Courier Services 4.3 Courier Companies
J&T Expresss
4.1 Taxi www.jtexpress.my Tel: 03-2201 4320
Comfort Communications Sdn Bhd
UpTown Ace SuperCab
Public Cab Tel: 03-8024 2727 Mail Boxes ETC
Saujana Teksi Bhd Tel: 03-9283 2333
Sunlight Radio Taxi Services Bhd Tel: 03 6259 2020 www.mbe.com.my Tel: 03-2201 0826
Airport Limo & Taxi Service (booking centre) Tel: 03-2162 8888
Airport Limo & Taxi Service (KLIA counter) Tel: 1-300-80-0222
KLIA Ekspres Tel: 03-9223 8080
Taxi MPV KL 24 Hours Tel: 03-8787 3675 PosLaju
Taxi Counter KL Sentral Tel: 03 2267 8000
Sunlight Cab Tel: 019 282 5785 www.poslaju.com.my Tel: 1-300-300-300
Tel: 03 2274 6634
Tel: 03 9200 1166 GD Express
www.gdexpress.com Tel: 03-7787 2222/667
Fax: 03-7785 6818
DHL Express Malaysia
www.dhl.com.my Tel: 1-800-88-8388
5.0 Major Airlines
4.2 Road & Transport Tel: 03-2714 8888 5.1 Major Airlines Tel: 03-8787 4412
Tel: 1-800-88-0000 Tel: 03-2144 3101
Touch ‘N Go Tel: 03-5633 7188 Air France Tel: 03-7712 4747
PLUS Line Tel: 03-7494 7333 Asiana Airlines Tel: 03-6207 4989
KESAS Tel: 03-7960 2000 British Airways Tel: 03-2161 1666
LITRAK Tel: 1-800-226-226 Cathay Pacific Tel: 03-6207 4899
SPRINT Tel: 03-2267 8000 China Eastern Tel: 03-6207 4999
AAM Tel: 03 7885 2585 Cathay Dragonair Tel: 03-7724 4340
KLIA Express Tel: 03-2263 1111 Emirates Tel: 03-7845 4543
Rapid (Bus, LRT, Monorail) Etihad Airways
KTM Firefly
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Garuda Indonesia Tel: 03-8776 6054 Bangsar Shopping Centre Tel: 03-2094 7700
Japan Airlines Tel: 11-800-81-8674 Berjaya Times Square Tel: 03-2117 3111
KLM Royal Dutch Airlines Tel: 03-8787 4412 IKEA Mutiara Damansara Tel: 03-7952 7575
Korean Air Tel: 03-2030 0200 IKEA MyTown Cheras Tel: 03-7952 7575
Lion Air Tel: 03-7841 5388 Suria KLCC Tel: 03-2382 2828
Malaysia Airlines Tel: 03-7843 3000 Lot 10 Tel: 03-2141 0500
Malindo Air Tel: 03-7841 5388 Mid Valley Megamall Tel: 03-2938 3333
Philippine Airlines Tel: 03-2181 6988/3988 One Utama Tel: 03-7726 4788
Qatar Airways Tel: 03-2118 6100 Pavilion Tel: 03-2118 8833
Royal Brunei Airlines Tel: 03-2070 7166 Starhill Gallery Tel: 03-2782 3800
Singapore Airlines Tel: 03-2618 6333 The Curve Tel: 03-7710 6868
SriLankan Airlines Tel: 03-2697 2100 Tropicana City Mall Tel: 03-7663 2888
Thai Airways International Tel: 03-2034 6888 The Gardens Mall Tel: 03-2297 0288
Vietnam Airlines Tel: 03-2031 1555 Sunway Pyramid Mall Tel: 03-7494 3100
Lufthanse Tel: 03-2052 3428 Sunway Putra Mall Tel: 03-2786 9300
6.0 Shopping, Entertainment & Leisure 7.0 Utility
6.1 Cinemas, Theatres, Music & Reading Rooms 7.1 Tenaga Nasional Berhad
129, Jalan Bangsar,
GSC Midvalley Tel: 03-7713 7888 Bangsar 59200 Kuala Lumpur
TGV Cinemas KLCC Tel: 1-300-22-2848 03-2296 5566
National Theatre (Istana Budaya) Tel: 03-4026 5555
Malaysian Philharmonic Orchestra Tel: 03-2331 7007 7.2 Indah Water Konsortium
British Council Tel: 03-2723 7900 44, Jalan Dungun, Bukit Damansara
National Library Tel: 03-2687 1700 50490 Kuala Lumpur
03-2780 1100
6.2 Major Shopping Malls
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