Welcome to Inmarsat - digital booklet template

Welcome to

Inmarsat!

Your guide to the mobile
satellite company

What’s in this booklet

03 04

Welcome! Welcome from Rupert Pearce,
CEO
Welcome to Inmarsat and a little bit
about us 07

05 Our structure

Inmarsat’s vision and values Our Business Unit and functional
structure
Turning words into action
11
08
Communicating in a global
Powering connectivity organisation

Our products and services How we work together

12 13

Learning more Essential information and
resource

15

Contacts

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Welcome!

Welcome to Inmarsat and the Aviation Business Unit. This booklet will give you an
overview of our business and some key information to help you find your way as
you settle into your new role. It is by no means exhaustive and if you have any
questions please seek answers from your manager.

We’re delighted to have you on board!

About Inmarsat

As the industry leader and pioneer of mobile satellite communications, Inmarsat
has been powering global connectivity since 1979. We provide dependable
mobile communications where local terrestrial networks are unreliable or do not
exist.

We offer an unrivalled portfolio of global satcom solutions and value-added
services to keep people connected at all times – whether travelling on land, at
sea or in the air. Our services are operated over a fleet of 12 satellites and
delivered through a world-class network of distribution partners and service
providers.

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Welcome to Aviation

You are joining Inmarsat Aviation at a very exciting time! For over 30 years Inmarsat has led
the development of inflight safety, voice and data services, and today we serve thousands of
installations on both commercial and business aircraft across the globe. Over the last five
years, recognising the market trends toward broadband connectivity, we have invested
substantial capital in the development of a unique blend of L-band, Ka-band and S-band
infrastructures, with the vision to offer aircraft connectivity solutions that meet the rapidly
increasing demand from the aviation industry for quality broadband – for any aircraft in any
geography.

Today, I’m pleased to say that these technical developments are moving into production
phase, and the Aviation Business Unit has been created to pursue an aggressive commercial
growth program to ensure Inmarsat emerges as the leading provider of cabin and cockpit
services across the civil aviation industry. Combining both existing and new channels to market,
maximising our relationships with trusted service and hardware partners as well as forging
exciting new partnerships with complementary providers such as Deutsche Telekom, Inmarsat
Aviation is well positioned to achieve our market leadership ambitions.

The Inmarsat name in Aviation is synonymous with engineering and operating excellence,
making us the standard in reliability. As we add innovation to that short list, and push the
technological boundaries of what our industry can offer, we never take our eye off delivering
to our customers’ expectations, and preparing for what they will need in the future. The
intersection of global mobile connectivity with the aviation industry represents a particularly
dynamic part of Inmarsat’s business today, and promises to develop into a pillar of the
Inmarsat story in the future.

Inmarsat’s reputation is founded primarily on the strength of its people. So, congratulations
on your selection to join the Aviation team. We aim to be a lean and effective team, and we
believe you can make a meaningful contribution. Individual achievement is important and
necessary, but our ultimate success as a business will turn on our success as a team.

Again, welcome aboard!

Leo Mondale
President, Inmarsat Aviation

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Inmarsat’s vision and values

Our vision

In the lives of our customers, the role of Inmarsat is to power the best global satellite solutions
to meet their remote and mobile connectivity needs. We give our customers what they need
by providing them with the best global satellite solutions that enable them to connect
anywhere, anytime.

Our mission statement

Powering global connectivity.

Turning words into actions

“The Inmarsat values reinforce the company brand and reflect the attitude and approach of
its people. The values generate the behaviours needed to deliver the corporate strategy. A
clear vision for the future goes hand in hand with having a clear understanding of our company
values. By doing this we can take Inmarsat to the next level of corporate success and achieve
extraordinary things on a global scale.”
Rupert Pearce, CEO

Our vision and values are at the heart of everything we do. Our values form the foundation on
which we conduct ourselves and our business, and are crucial to achieving success. They are
about the way we interact with each other and the behaviours we adopt and exhibit through
our working relationships with our colleagues, partners, customers and stakeholders.

One vision and shared values across Inmarsat bring us together as a unified business with a
common purpose, so that we are winning in the market place, providing innovative solutions,
meeting customers’ needs, and leading our markets. And inside Inmarsat we will foster a
challenging and exciting environment for people who thrive on being part of an innovative,
collaborative and dynamic culture.

It’s up to us: the behaviours we choose define our culture.

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Our values

Passionate

Passion is the fuel that drives us and our company forward. It is the result of
caring more, risking more, and expecting more than others think is possible.
Passion is contagious and enables us to achieve continuous improvement and
provides the commitment to deliver outstanding results of lasting value.

Open

We treat one another with respect and communicate freely. We foster
collaboration, while maintaining individual accountability. We encourage the
best ideas to surface from anywhere within the organisation. We appreciate the
value of multiple perspectives and diverse expertise. Openness facilitates
informed decisions, understanding and trust. Sharing information across the
organisation facilitates our common goals.

Enterprising

We thrive on creativity and ingenuity. Being innovative builds competitive
advantage and creates new opportunities. We are advocates and instruments
of positive change and are not afraid to take informed, responsible risk. We
anticipate market trends and move quickly to embrace them. We are always on
the lookout for opportunities, assessing their strategic value and offering
innovative solutions.

Market-driven

Customer success leads to our success. We provide maximum leverage to our
customers, internally and externally, through value-added products, services,
and support.

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Where Aviation fits in

Aviation Business Unit functional structure

Inmarsat plc

Maritime US Government Aviation Global Enterprise Corporate
Government Services

Airline Market Aviation Finance Aviation Business & Commercial Communication & In-flight Services Safety &
Development Technology General Aviation Strategy Operational
Services (SOS)

Formed in 2014, Aviation is the newest business unit within Inmarsat; it is also the most rapidly
growing, both in terms of internal size and external market growth. The Aviation Business Unit
(ABU) came together originally as a team of experts to survey the current, and future, global
demand for aircraft connectivity and to define the technological and commercial strategy
necessary to position Inmarsat as the leading provider of communications for this burgeoning
market. From before the creation of the ABU, Inmarsat has been laying the technological
foundations for continued success and accelerated growth in the aviation industry. In August
2015, the third satellite of our Global Xpress constellation was successfully launched; shortly
after that, our partnership with Deutsche Telekom was announced to develop a hybrid LTE/S-
band European Aviation Network. The potency of this combination of technology and
Inmarsat’s heritage of exceptional execution and reliability was recognised by Deutsche
Lufthansa when they became the first European airline to select Inmarsat as the exclusive
provider for all their connectivity needs, across their fleet of 300 aircraft.

In the years ahead, the ABU will continue to drive the successful commercialisation of
Inmarsat’s infrastructure, through creative commercial strategy and the development of
products and services that are highly relevant to our customers, and grow revenue streams
from the cockpit, cabin and airline operations.

Our aim is to be the leader of innovation, technology, and services of the connected aircraft:
to set the standard for aviation communications.

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Powering Aviation Connectivity: Our

products and services

How Inmarsat satellite communications work

To use Inmarsat the aircraft needs to be installed with appropriate equipment comprising an
antenna – typically installed on the top of the aircraft fuselage – and ‘avionics’ (aircraft
electronics installed within the fuselage), normally in the aircraft electronics bay or similar. The
system automatically logs on to the Inmarsat network when the aircraft powers up. The
Inmarsat system will automatically send or receive voice, ACARS or other communications to
or from the aircraft as required, wherever the aircraft flies.

If no communications activity is registered, the relevant Inmarsat ground earth station then
periodically sends ‘polling signals’ or ‘handshakes’ to the satellite, which relays them to the
aircraft. If the aircraft is still operating, an acknowledgement signal, containing basic system
information, is sent back to the ground earth station from the aircraft. This includes its unique
identification code, and confirmation the aircraft satcom is still operating and available for
communications, if required.

Passenger Connectivity

Global Xpress (GX)

The successful launch in August 2015 of the third satellite in Inmarsat’s Global Xpress
constellation has tremendous implications for the aviation industry. Operating in the resilient
Ka-band, while integrating seamlessly with our proven L-band network, and with steerable
beams for areas of high traffic, GX will offer the first global high speed broadband for the skies.
GX will offer the most extensive coverage of airline routes of any operator, connecting
passengers, pilots, crew and providing the backbone for safety and operational monitoring
services.

European Aviation Network (EAN)

The EAN is a partnership between Inmarsat and Deutsche Telekom – bringing together two
leading experts in global connectivity to deliver a high-speed broadband service to the
aviation community. The world-leading connectivity platform is a hybrid satellite (S-band) LTE
network, designed to meet the needs of airlines and their passengers across the busy traffic
routes of Europe and to increase bandwidth in high-density flight areas.

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Safety and Operational Services

Classic Aero

We are the trusted provider of satellite communications services to the majority of the world’s
airlines and our services support varying functionality, coverage, equipment, installation and
usage costs that all meet the high quality and reliability standards that our customers have
come to expect.

Our Classic Aero H/H+ and Aero I services offer Aeronautical Mobile Satellite (Route) Service
AMS(R)S communications that meet International Civil Aviation Organization (ICAO)
requirements. These are now standard on the world’s oceanic air routes and are now starting
to be used to meet ICAO’s global flight tracking requirements using ADS-C.

SwiftBroadband-Safety

In 2008, Inmarsat launched a new constellation of satellites that provide the SwiftBroadband
(SB) service, a communications network that delivers an “always-on” globally available data
connection for aircraft. Inmarsat built upon SB in 2015 by launching SwiftBroadband – Safety
(SB-S), our L-band-based satellite communications system for the aviation industry.
Developed for use in the flight deck and utilizing advanced avionics, it provides airlines with
cockpit communication, both for operations and air traffic control, everywhere in the world.
New SB-S terminals from our avionics partners are smaller, easier to install, more capable, and
less costly than ever before. SB-S can be used for multiple flight deck applications including
continuous positional awareness, Electronic Flight Bag updates, and Airline Operational
Communication voice and data. In addition, SB-Safety is performing comparably to Very High
Frequency Data Link in terms of latency, the delay by which a communication is affected due
to the distance the wave has to travel.

Aircraft Communication Addressing and Reporting System (ACARS)

The Aircraft Communications Addressing and Reporting System (ACARS) enables route
instructions, clearances and other messages to be sent directly to the cockpit via Inmarsat as
electronic data messages.

ACARS is used for sending text messages between an aircraft, aviation authorities and the
airline, and is the standard non-voice communications method for aviation operations.
Messages and data can include those sent from pilots to air traffic control, or automatically
generated data on how the aircraft’s systems are performing, or other vital information such
as weather reports.

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When an aircraft flies over land, ACARS message are sent via VHF radio. But when an aircraft
is in remote regions, or over water and out of range of VHF radio, the signal automatically
switches to satellite.

Business and General Aviation

Jet ConneX

Jet ConneX offers high-speed, uninterrupted inflight internet connection to VIP and business
jet owners and passengers. Powered by Inmarsat’s Global Xpress network, the service provides
speeds of up to 50mbs, effectively enabling the business executive to replicate his/her office
in the sky and the flight crew to provide an efficient, comfortable experience.

SwiftBroadband

SwiftBroadband, launched globally in 2008, is Inmarsat’s most installed high-speed data
solution across business and commercial aviation. Powered by Inmarsat’s 4th generation of L-
band satellites, SBB is an IP-based service, enabling speeds of up to 650 Kbps (with HDR
service) and supporting a wide range of cockpit, cabin and operational applications.

Further reading

There’s lots more information in the Aviation folder of the L drive (L:Aviation) and on our
website, www.inmarsat.com/aviation.

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ABU communications

The L-Drive/Aviation Folder

In the corporate L-Drive there is a folder for the Aviation Business Unit, and sub-folders for
various activities and information. Here you will find all manner of information about the ABU
and our activities.

Please contact IT Services ([email protected]) to arrange for permission to access
this folder. Sub-folders may be owned by individuals in the BU; the IT Services team will help
you gain the access you need.

The ABU Newsletter

Be sure to read through the current ABU newsletter to get up-to-date on the latest news and
happenings, and to find more information on relevant articles, announcements, and status
updates on the latest team efforts.

RumAir Blog

RumAir is our internal blog where we post information of interest to the Aviation team. You will
need to subscribe to read, receive and submit posts. Please contact IT Services and ask for
permission to access this blog.

Meetings

There are several ways that you can keep up to date with what’s going on in Aviation:
 The team meets periodically, in person
 Quarterly ABU phone conferences are held, and all team members are invited
 The Aviation Leadership Team (ALT), comprising the President and his direct reports,
meet regularly
 The ALT hold weekly phone conferences and each functional unit head/VP holds group
meetings

Information should be cascaded from the top, your manager should cascade information and
updates to you, including regularly update reports. If you need information, please ask your
line manager to ensure that you play a part in encouraging a culture of sharing information in
a disciplined manner, using the most appropriate communications tool available. Where you
have ideas to help improve information sharing, please embrace our culture of openness and
communicate freely.

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Learning more

Subscribe…

to Inmarsat’s YouTube channel to see all of our latest product and service videos
https://www.youtube.com/channel/UCEpQ7QTm2MQuywKJ1utLy7A

Understand…

more about our business by browsing our website
http://www.inmarsat.com/

Read…

internal news from right across the business by visiting LiftOff, our company intranet
http://intranet.inmarsat.com/portal/page/portal/Intranet/Home

View…

training videos, courses and documents on a wide range of Inmarsat-specific
subjects in Nebula, our training portal

https://inmarsat.csod.com/client/inmarsat/default.aspx

Follow…

Inmarsat on Facebook, Twitter and LinkedIn to keep up to date on the latest events
and happenings

https://www.linkedin.com/company/inmarsat-aviation
https://twitter.com/InmarsatGlobal

https://www.facebook.com/InmarsatGlobal

Download…

the Inmarsat app for immediate access to information about events and the latest
videos about our products and services
Available from the App Store

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Essential information and resource

Corporate communication

Orbit is our internal HR system where we record objectives and assess performance. You can
view organizational charts here and learn who is who. Among other things you can also view
and update personal information and access employment information. If you are a manager,
you can see employment-related information about the people in your team too, and you will
use Orbit for the annual salary review and bonus award cycles. You can access Orbit through
your desktop button.

LiftOff is Inmarsat’s intranet. You’ll find loads of corporate and local information on there
including:

 News and business updates
 Links to other business applications (like annual leave booking tools)
 Policies and procedures
 Information about social activities

Health and safety

All new joiners to the business – whether temporary or permanent – will need to carry out a
workstation assessment. Lloydeth Newell, Inmarsat’s Health & Safety Manager, will send you an
email with a link to the online assessment and training tool. You are legally required to report
accidents and near-misses to the Health & Safety Manager.

Your technology

You will be provided with a PC workstation with the standard MS Office package (Word, Excel,
PowerPoint and Outlook) and access to the applications, systems and networks relevant to
your role. A landline ‘phone will be provided but a mobile telephone and any additional
systems access is arranged through our IT Service Desk by your manager or local team
coordinator.

When you need to buy something

Large value items will need an invoice and a purchase order in advance, and sometimes
assistance from our Global Procurement team. We use SAP to manage invoice payments and
one of the team administrators will be able to raise a purchase requisition for you. For lower
value items, you will be able to use your own company credit card or the ABU purchasing card,
which is managed by your team administrator. Ask your manager whether it is appropriate for

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you to have a company credit card. We use Concur (www.concur.co.uk) to manage expense
claims. You will automatically be set up with an account and details will be emailed to you.

Travel

Business travel needs to be booked through the Global Travel Ops Team or an Inmarsat-
approved travel supplier. Details can be found on the Travel Contacts page on LiftOff. We
encourage the use of video conferencing, Lync and WebEx wherever possible, but travel for
meetings and other events can be agreed where appropriate.

Corporate policies

There are several very important corporate policies that you need to be aware of and
familiarise yourself with. These include:

LINKS Group Legal Compliance Programme
Anti-bribery & Corruption Policy
Code of Ethics
Export Control
Global Travel Policy

All of our corporate policies can be found on the Global Corporate Policies page on LiftOff.

Corporate branding

For professional and consistent email formatting, we recommend using the Tahoma typeface
(10.5) and signing off with the standard corporate format for email signatures:

First name
Job title
Department or Business Unit

T +00 (0)00 0000 0000
M +00 (0)00 0000 0000
E [email protected]
W inmarsat.com

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Contacts

Aviation Team Administrators IT

Michelle Kelly, London: Our IT Service Desk team is there to help
+44 (0) 20 7728 1679 with IT-related issues. During normal local
Adriana Constantinescu, London: office hours someone will be on hand to
+44 (0) 20 7728 1455 take your call. Out of hours they have an
Olivia Gubanarova, Nyon: on-call service for urgent help.
+41 (0) 22 544 56 00
The team can be contacted on the details
below:

Email them at [email protected]
or call them on +44 (0) 20 7728 1285

Payroll Travel

Inmarsat’s payroll is managed locally. For general travel enquiries, email the
Please contact your local HR coordinator if Global Travel Team at
you need help. [email protected]
Regional contact details for making travel
bookings can be found on the Travel
Contacts page on LiftOff.

Expenses Human Resources

For help, call the Concur Helpdesk on Your local HR team will be able to answer
0800 389 8758 or +44 1753 501 785, or any operational questions you may have.
email them at The HR Business Partner for Aviation is Kate
[email protected] Roddy, who is based between London and
Nyon.

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