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Go to Manage Viewing and select Holiday Homes

Confirm the smartcard number and package/s the customer wants to activate
Click on the dropdown titled Select Device and select the smartcard you would like to activate

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Click on Reconnect (it’s on the right-hand side of the screen next to Upgrade / Downgrade /
Disconnect)

Tick the boxes under Action to select the customer's package and the add-on services. Give an
estimate of the cost amount (daily rate) for the package/s

Ask the customer how long they would like to activate their holiday service, then select the
number of days from the dropdown and click on Pre-Activate

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Click YES on confirm pre-activation pop-up

Click OK on the activation confirmation pop-up

To confirm that your disconnection is scheduled for the end of the viewing period go to
Scheduled Changes under Manage Viewing. You should see the package/s active, the date of
activation and the date scheduled for disconnection.

At the end of the call leave a detailed interaction. Click on Create Case or Interaction under
Manage Customer and use the drop downs to select the relevant option. Type a detailed note.

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Switching

Switching Request Process & Work Instructions

Access the account using their ID, customer number, smartcard, email or cell phone number. The
Verify the account holder’s information (Full CPA) and update any details that may have changed
provided it is the account holder calling. If it is a 3rd party, their name & relation to the account
holder must be included.

Explain to the customer what switching is i.e. moving services from one decoder to another and
that there are no financial implications.

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Go to Manage Viewing and select Holiday Homes

Click on the dropdown titled Select Device and select the smartcard you would like to switch
from

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Click on the dropdown titled To Device and select the smartcard you would like to switch to

If the customer has a switch back date, click on the calendar to select the date then click on
Switch Viewing

Select YES on the confirmation pop up

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If the customer wants to up / downgrade for the duration they are on Holiday Home, you can
now action the request. Go back to Holiday Homes under Manage Viewing and select the
smartcard you have just switched services to (it will read 1234567890 Holiday Home/Switched).
Click on Upgrade / Downgrade on the right-hand side and select the package the customer
wants. Confirm at the bottom of the screen. When the customer calls back to switch back to the
decoder at home, it is important to downgrade the service before switching back. The pro-rata
for the upgrade will update and the balance will be included with the next invoice.

At the end of the call leave a detailed interaction. Click on Create Case or Interaction under
Manage Customer and use the drop downs to select the relevant option. Type a detailed note.

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Disconnection

Disconnection Request Process & Work Instructions

Access the account using their ID, customer number, smartcard, email or cell phone number.
Verify the account holder’s information (Full CPA) and update any details that may have changed
provided it is the account holder calling. If it is a 3rd party, their name & relation to the account
holder must be included.

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Go to Manage Viewing and select Holiday Homes

Select the smartcard the customer wants to disconnect under Select Smartcard. Click on
Disconnect (in-between Upgrade & Reconnect)

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Click on ON to change the ON to OFF. Use the calendar to schedule a disconnection for an
alternative / preferred date

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Then click on Disconnect (on the bottom right hand side of the page)

Click YES on confirmation pop up

If you chose to schedule the disconnection confirm that the request has indeed been scheduled
by going to Scheduled Changes still under Manage Viewing

At the end of the call, leave a detailed interaction. Click on Create Case or Interaction under
Manage Customer and use the drop downs to select the relevant option. Type a detailed note.

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Section 3
Technology

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Module 1
Digital Broadcast Technology

Topics
 Digital Broadcast Signal Transmission
 Requirements To Access DStv
 Transmission Data & Support Streams
 DStv Viewing Options

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Digital Broadcast Signal Transmission

MultiChoice offers its customers broadcast services in two ways:
1. Direct to the home (DStv/DTH)
2. Digital terrestrial (GOtv) transmission (discussed later)

DTH-Direct To Home Concept
Below is a simple diagram to explain the concept of how we receive and transmit the signal.

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Requirements To Access DStv

MultiChoice customers are required to have the following to access DStv:

✓ DStv Satellite Dish (recommended size 80-90cm)
✓ DStv Smart Low Noise Block-Down Converter (LNB)
✓ A DStv Digital Satellite Decoder & Smartcard
✓ An Active DStv Subscription

We recommend that customers use accredited DStv Installers for all their
installation requirements

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Transmission Data & Transport Streams

To pick up the signal the polarity pin in the DStv LNB needs to be polarized either horizontally
or vertically. DStv LNB (2) is the receiving “arm” that is mounted on the satellite dish (1).

It collects radio waves from the dish and converts these into a signal which the decoder (3)
then converts to sound and picture.

The decoder sends a voltage up to the DStv LNB (Low Noise Block- Down Converter) and
instructs the DStv LNB pin to split to the correct polarity.

If it is required to be:

horizontal, the decoder will send up 18V and if
vertical, it will send up 13V

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DStv Viewing Options

The customer’s choice of decoder is dependent on their viewing option. MultiChoice decoders
offer customers two viewing options:

1. Live Broadcast
2. On Demand

Let’s look at the difference between these 2 options.

Live Broadcast On Demand
• Live broadcast is the process where • This is the new way to watch TV where

customers are sent entertainment customers choose when to want their
content to their decoders favourite programmes

• The main method of the broadcast is via • They do not have to watch at the scheduled
satellite/transmitters broadcast time

• Customers must watch the programmes • This is available using personal video
on their scheduled time and can follow recorders (PVR)
the schedule (TV Guide) to see when their
favourite programme is on air

• This is accessible to all the decoders

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Module 2
Decoders & Devices

Topics
 Decoder Types
 Installation & Viewing Environments
 VOD Content Download
 Features Of DStv Explora vs. HD PVR

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MultiChoice Decoder Types

Standard Decoder PVR Decoder
• This is the basic or single view • The personal video recorder (PVR) is the king of all

decoder model devices
• Customers can only view the live • Customers choose when they watch their favourite

broadcast shows
• The customer can only watch shows • PVR gives customers the power to:

at the specific time that the show is ✓ Pause and rewind a live broadcast
scheduled to be broadcast or wait ✓ Record shows and watch them later
for a repeat ✓ Create their own favourites and have quick
• All decoders have access to the
Parental Control service access to all the shows they love
• PVR functionality is only available to customers who

have a PVR decoder and an active PVR access
subscription
• The following services are available to customers
with active PVR functionality:

✓ BoxOffice for all customers
✓ Catch Up for DStv Premium, DStv Compact

Plus & DStv Compact customers
✓ Catch Up plus for DStv Premium customers

who have connected their DStv Exploras to
the internet

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Single View Decoders
1. The DStv HD 5 (4137)
Front & Rear Panels

DSD 5U Front Panel Description
1 LED / Front Panel Indicates response to remote control commands and / or error
Mode
Display Changes to the PREVIOUS channel available
2 P- Changes to the NEXT channel available
Switches the decoder between ON and STANDBY modes
P+ When pressed in for 5 seconds, it resets the decoder
3 Standby Button

There is no Smartcard slot

DSD 5U Back Panel Description
1 LNB In This is where a cable coming from the dish must be screwed in
2 Ethernet Not in use
3 USB Port Used for technical support e.g. software download

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4 HDMI Port Connect HDMI cable for HD video quality plus Dolby Digital /
Surround Sound
5 AV Out Connects AV cable to the TV for SD picture quality and sound
6 Power Input The power cable is connected here

2. The 4136/4U decoder

Front & Rear Panels

4U Decoder Icons Description
1 Standby
Switches the decoder between ON and STANDBY modes
Button When pressed in for 5 seconds, it resets the decoder
2 LED / Front Indicates response to remote control commands and / or
error mode
Panel Display SOLID RED = decoder is in standby mode
SOLID GREEN and SOLID AMBER = decoder is tuned to an
3 P- audio channel
4 P+ GREEN FLASH = RCU command received
Changes to the PREVIOUS channel available
Changes to the NEXT channel available

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P+ & P- When pressed simultaneously, it toggles to UHF mode
5 Smartcard Where the decoder smartcard is slotted

Slot This is where a cable coming from the dish must be
6 LNB In screwed in
Connects “RF In” to the terrestrial antenna
7 RF In Connects “RF Out” to the TV antenna input
8 RF Out Red & White for sound / audio and Yellow for picture
9 RCA Input The power cable is connected here
10 Power Input

3. The 1132 or 3U Decoders

Front & Rear Panels

The 3U rear panel is colour-coded and labelled for the convenience of the customer, especially
during connection process. This decoder has the same functionality with the previous single
view decoder, i.e. 1131 decoder. However, it is recommended to use the remote control that
is originally packaged with 3U decoder.

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Installation & Viewing Environments – Single View Decoders

One Viewing Environment
Using HDMI cable
Connect the HDMI cable into the HDMI port (4) of the decoder and the other end of the
cable to the TV HDMI port.

Using AV cables

1. Connect AV cables into AV ports of the decoder and the other end of the cable to the
AV port of the TV set.

2. Tune the TV into the correct AV channel where the decoder is connected.

The Functioning of the single view decoders

Imagine a scenario where a customer has bought their single view decoder, what must they look
for when the decoder is operational? To answer this question, think of the 3-phase traffic light
colours as shown in the table below.

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Decoder Functionality Lights Displayed
Solid Red light: decoder on standby
The customer is on DStv Solid

Solid Green light: decoder is ON Solid

The customer is on Audio package Solid Solid
Solid Green light & Solid Amber light

The decoder error codes will not show on the LED but will show on TV

Examples: BE1; E16-4 & E17-4 Solid Solid

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The DStv Explora
DStv Explora 2 Front & Rear Panels

Explora 2 Description

1 Standby Button Switches the decoder between ON and STANDBY modes

When pressed in for 5 seconds, it resets the decoder

2 P+/P- Changes the channels from Previous to Next

3 RF In & RF Out RF in & RF Out screw ports

4 UniCable Screw in the UniCable

5 RCA Ports For video and audio output

6 HDMI Port Connect HDMI cable to the TV

7 Ethernet Connect Explora to the internet

8 USB Ports Not in use

9 Power Input Connects power supply

Go to DStv.com Self Service for more features on DStv Explora

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DStv Explora 1 Front & Rear Panels

Front Panel

12

3 45 67

1. Power Button 5. REC Icon
2. P+/P- 6. Front Panel Display
3. General Errors Indicator 7. Smartcard Compartment (Smartcard &
4. Mail Message Icon
USB port inside swivel compartment)

Rear Panel (colour coded) 2 3 4 56 78
1

1. RCA Ports (video & audio out) 5. Audio (optical cables for Dolby Digital 5.1)
2. RF IN & RF Out Screw In Ports 6. Ethernet
3. UniCable In 7. USB Ports
4. HDMI Port 8. Power Supply

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Installation Requirements
1. Installation - DStv Explora 2

Installation of the DStv Explora 2 requires an 80cm satellite dish together with a DStv Smart LNB.
The Smart LNB feeds multiple decoders in the home with satellite services.

Benefits of the DStv Smart LNB
✓ The DStv Smart LNB has been specially designed for use in non-commercial DStv installations
✓ It is a high band capable, ensuring that the installation can receive these signals in the future
✓ Multiple decoders can be connected to the DStv Smart LNB without the need for a

multiswitch / DStv Switch (which saves the customer money)
✓ The cable goes directly from the DStv Smart LNB to the decoder. The result is:

• A shorter cable run
• Decoders can now be placed in different rooms. This means a more flexible

installation (including easier connections between HD decoders and HD TVs via HDMI
cables)
✓ Where the DStv Smart LNB is installed, the customer does not have to change their LNB when
upgrading to XtraView. The Smart LNB will provide enough user bands to supply up to three
PVRs, each with up to eight tuners.

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✓ The DStv Smart LNB has 24 user bands, 4 unicable outputs (BLUE) and 2 universal outputs
(WHITE)

The Smart LNB will act as a common connecting point for all decoders in the home and allow
MoCa (Multimedia over Co-axial) communications between them. The Smart LNB supports legacy
STBs as it has two universal outputs.
The diagram shows the fully connected setup.

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Installation 1

Installation Procedure: Connect the Explora’s to the Smart LNB using the UniCable ports
Explora 1 settings are automatically configured on default settings
Explora 2 settings must be manually configured as per the table above

Installation 2

Installation Procedure: Connect both the Explora and HD Zappers to the Smart LNB with RG6
cable to each decoder from the UniCable ports or the HD Zapper can be
connected to the Legacy port without configuring the settings

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2. Installation - DStv Explora 1
DStv Explora Switch (5-1) & Connections
The DStv Switch (5-1) is bought separately and converts normal LNB to UniCable. It can only
connect to one DStv Explora at a time.

1. 4 LNB inputs (H/L, VL, HH & V/H)
2. 2 DStv Explora outputs: can ONLY be connected to DStv Explora, NOT designed to work on

other decoder models
3. 4 Multiswitch outputs: each output signals a signal equivalent to a normal Multiswitch

output or a single LNB output
4. On light: the blue light switches on when the DStv Switch (5-1) is powered. It does, however,

not indicate whether the switch is getting sufficient signal

• Unused ports do not need to be capped (covered) as the DStv Switch (5-1) self-
terminates any unused ports

• The DStv Switch (5-1) is not required when connecting DStv Explora to the existing single
cable distribution system found in MUDS and SMUDS, however, this is dependent on the
installation setup by the body corporate concerned

• DStv Switch (5-1) is not a signal booster

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Setting up the DStv Explora to an existing installation
Installation of the DStv Explora requires a UniCableTM / SatCR LNB or the minimum of a Twin LNB
in combination with the DStv Switch.
• Installation of the DStv Explora with a Twin / Quad / Quattro LNB can only be done in

combination with the DStv Switch
• A 90-cm dish is highly recommended for DStv Explora 1

Network configuration
The DStv Explora has 3 tuners all bundled together on a single cable, and is populated with
default values:

• Record
• Live
• Dedicated VOD

Default Tuner Values

Tuners Home Network Frequency

Tuner 1 Frequency 1210

Tuner 2 Frequency 1420

Tuner 3 Frequency 1680

Tuner 1 Index 0

Tuner 2 Index 1

Tuner 3 Index 2

The customer should be able to connect to the satellite with these default values set and these
values should not be changed unless the customer is connecting to SMATV installation (an
accredited DStv Installer must be used).

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Connecting the DStv Switch (5-1) from the satellite dish to the DStv Explora
DStv Explora requires an IS20 (satellite footprint used for DStv services in Southern Africa)
installation.

LNB Type DStv Switch Required
Twin LNB Yes
Quad LNB Yes
Quattro LNB Yes
SatCR / UniCableTM LNB No

DStv Switch (5-1), can only connect to 1 DStv Explora.

DStv Explora will however not work when connected to a single feed from a single LNB, even if
the feed is split.

• The maximum cable length between the DStv Switch and DStv Explora should be less
than 50 meters

• Maximum cable length between 2 DStv Switch (when cascading to connect 2 Explora 1’s
should be less than 50 centimetres

Twin LNB Connection

The cables can be
switched around

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Quad LNB Connection

Quad
LNB

The cables can It is optional to
be switched connect the other
around
two quad LNB
• At least two of
the quad LNB cables
cables must
be connected
to the H/L and
V/L inputs.

• Any LNB cable

Quattro LNB Connection

V/L LNB output labels need
H/H to match to the DStv

H/L V/H Switch (5-1) input labels

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Installation Wizard

The performance of the DStv Explora’s and availability of all features is directly related to
the quality of the installation (including the use of approved equipment and correct alignment of
the satellite dish.

✓ Once the DStv Explora 2 has been correctly connected to the satellite dish and switched
on, there is an Installation Wizard to guide you through the first-time set-up

✓ The customer must contact us to activate the new DStv Explora 2 on Clarity
✓ There is no DStv Catch Up or BoxOffice content when the DStv Explora 2 is first installed.

This content will start downloading as soon as installation is complete

Step 1:
Press OK with Next Step
highlighted to continue

Step 2: 285
• Make sure Satellite is 2018/10/26

selected to be IS20
• Click on OK when Next

Step is highlighted

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Step 3:
Quick Setup:
✓ Use Quick Setup to do a

quick basic setup of up to 3
decoders
✓ This is supported on
UniCable/SatCR connections
✓ Supported LNB and Switch
modes for Quick Setup:

✓ Model 24-1Z
✓ Model LMX500
✓ Model LMX501

Step 4:
Once the installer has selected a
Decoder Setup type for each
decoder, predefined User Band will
be allocated to each set up, and
the User Band allocation will be as
follows:
✓ For Decoder 1 – 0, 1, and 2
✓ For Decoder 2 – 5, 6, and 7
✓ For Decoder 3 – 3, 4, and 8

This accommodates XtraView with two decoders combinations with HD PVRs which use
user bands 0,1,2,3 by default. In this scenario, the HD PVR would use 0, 1, 2, 3 and
Explora would be decoder 2 (5, 6, 7). HD PVR can’t be in XtraView with three decoders, so
we use 3, 4, 8 for decoder 3.

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Help Text for each decoder selection is as follows:

Decoder 1 If this is your only decoder, please select Decoder 1
Decoder 2 Please select a unique Decoder Setup Type for each decoder installed in the
Decoder 3 house. You can check the Decoder Setup Type by checking Help – General
Information – Information Central on all other decoders. Please select an unused
one
If this is your second decoder, please select Decoder 2
Please select a unique Decoder Setup Type for each decoder installed in the
house. You can check the Decoder Setup Type by checking Help – General
Information – Information Central on all other decoders. Please select an unused
one
If this is your third decoder, please select Decoder 3
Please select a unique Decoder Setup Type for each decoder installed in the
house. You can check the Decoder Setup Type by checking Help – General
Information – Information Central on all other decoders. Please select an unused
one

Step 5:
Once the installer completes the
Quick Setup installation process, the
scan is initiated

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Step 3:
Manual Setup:
When Manual Installation is
selected, the following Help Text will
be displayed: Manual Setup is for
complex setups. This typically
requires an installer to complete

Accredited Installers are recommended for this type of setup

SatCR/Universal
option

Step 4: SMATV option
Manual Setup:
The Installer will cycle through
SatCR, Universal, SMATV options

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User bands for the Assisted Install

Decoder 1 Decoder 2 Decoder 3

Explora 1 Explora 2 Explora 3

Satellite Settings Satellite Settings Satellite Settings

User band 1 frequency 1210 User band 1 frequency 1057 User band 1 frequency 2040

User band 2 frequency 1420 User band 2 frequency 1108 User band 2 frequency 1006

User band 3 frequency 1680 User band 3 frequency 1159 User band 3 frequency 1261

User band 1 Index 0 User band 1 Index 5 User band 1 Index 3

User band 2 Index 1 User band 2 Index 6 User band 2 Index 4

User band 3 Index 2 User band 3 Index 7 User band 3 Index 8

Decoder 1 Decoder 2

Explora 1 HD5U (4137)

Satellite Settings Satellite Settings

User band 1 frequency 1210 User band 1 frequency 1057

User band 2 frequency 1420 User band 2 frequency 1108

User band 3 frequency 1680 User band 1 Index 5

User band 1 Index 0 User band 2 Index 6

User band 2 Index 1

User band 3 Index 2

Decoder 1 Decoder 2 Decoder 3

Explora 1 Explora 2 HD Zapper(4136)

Satellite Settings Satellite Settings Satellite Settings

User band 1 frequency 1210 User band 1 frequency 1057 User band 1 frequency 2040

User band 2 frequency 1420 User band 2 frequency 1108 User band 1 Index 3

User band 3 frequency 1680 User band 3 frequency 1159

User band 1 Index 0 User band 1 Index 5

User band 2 Index 1 User band 2 Index 6

User band 3 Index 2 User band 3 Index 7

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Decoder 1 Decoder 2 Decoder 3

Explora 1 Explora 2 HD5U (4137)

Satellite Settings Satellite Settings Satellite Settings

User band 1 frequency 1210 User band 1 frequency 1057 User band 1 frequency 2040

User band 2 frequency 1420 User band 2 frequency 1108 User band 2 frequency 1006

User band 3 frequency 1680 User band 3 frequency 1159 User band 1 Index 1261

User band 1 Index 0 User band 1 Index 5 User band 2 Index 3

User band 2 Index 1 User band 2 Index 6 4

User band 3 Index 2 User band 3 Index 7 8

Decoder 1 Decoder 2

HDPVR 2 Explora 2

SatCR Satellite Settings

User band 1 frequency 0 User band 1 frequency 1057

User band 2 frequency 1 User band 2 frequency 1108

User band 1 Index 1210 User band 3 frequency 1159

User band 2 Index 1420 User band 1 Index 5

User band 2 Index 6

User band 3 Index 7

Decoder 1 Decoder 2

HDPVR 4 Explora 2

SatCR Satellite Settings

User band 1 frequency 1210 User band 1 frequency 1006

User band 2 frequency 1420 User band 2 frequency 1057

User band 3 frequency 1680 User band 3 frequency 1108

User band 4 frequency 2040 User band 1 Index 4

User band 1 Index 0 User band 2 Index 5

User band 2 Index 1 User band 3 Index 6

User band 3 Index 2

User band 4 Index 3

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Decoder 1 Decoder 2

HDPVR 4 HD 4 series

SatCR Satellite Settings

User band 1 frequency 1210 User band 1 frequency 1006

User band 2 frequency 1420 User band 1 Index 4

User band 3 frequency 1680

User band 4 frequency 2040

User band 1 Index 0

User band 2 Index 1

User band 3 Index 2

User band 4 Index 3

Decoder 1 Decoder 2

HDPVR 4 HD 5 series

SatCR Satellite Settings

User band 1 frequency 1210 User band 1 frequency 1006

User band 2 frequency 1420 User band 2 frequency 1057

User band 3 frequency 1680 User band 1 Index 4

User band 4 frequency 2040 User band 2 Index 5

User band 1 Index 0

User band 2 Index 1

User band 3 Index 2

User band 4 Index 3

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VOD Content Download

When the DStv Explora is used and connected for the first time, there will be no BoxOffice and
DStv Catch Up titles on the box. The following screens below indicate that there is no VOD
content downloaded yet.

You need to inform customers that it takes up to 48 hours for a proper catalogue of BoxOffice
and DStv Catch Up to download. They will be able to see the first titles downloaded in an hour
or two.

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Features Of DStv Explora vs HD PVRs

Current PVR Features DStv Explora Features
• Content discovery (including • Content discovery (including multiple

multiple searches) searches)
• Pause Live TV for up to 2 hours ✓ Up to 110 hours of personal recordings
• View 1, Record 1
• Series Recording on the hard disk (Explora 2)
• Parental Control ✓ Up to 220 hours of personal recordings
• BoxOffice
• DStv Catch Up on the hard disk (Explora 1)
• HD capable (720p and 1080i) • Buffer retained on channel change
• Dolby Digital 5.1 capable • Expanded DStv Catch Up catalogue that now
• Widescreen capable
• Hearing Impaired Subtitles capable includes movies, series and other shows.
(These includes current and previous weeks’
(when available) episodes)

Once the DStv Explora is connected to the
internet, customers will have access to two
amazing features:

• DStv Catch Up - hundreds more DStv Catch
Up titles that can be download straight to
their DStv Explora

• Remote Recording - allows customers to
schedule recordings even when they are far
from home

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More Content:
✓ Three times more Catch Up and BoxOffice content
✓ Catch Up includes movies and series stacking – up to two episodes available at any time
✓ Up to 40 series Recording – no longer limited to 20

Access https://selfservice.dstv.com/devices/decoders for more features

Better Content Discovery:
✓ Advanced content discovery with search results from across 8-day TV guide, playlist, Catch
Up and BoxOffice
✓ Search movies currently running and upcoming, live sport for the next 24 hours, as well
as theme, keyword and advanced searches

Modern & Intuitive User Interface:
✓ DStv Central button from which to manage all activities
✓ Catch Up and BoxOffice now have posters to find content easier
✓ User has the option to view titles as “Posters” or “Text”
✓ Ability to find other airings of a specific movie or show
✓ New remote control with dedicated shortcut buttons to DStv Central, BoxOffice, Catch
Up, Playlist, Search, TV and Options

Some of the features are available under certain conditions:
➢ Dolby Digital is only available with the correct audio equipment
➢ HD Content is only available via HDMI
➢ DStv Explora can be connected to a Non–HD television, however, the HD user interface has
been purely designed for HD ready and Full HD screens

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Module 3
Decoder Menu Navigation

Topics
 Features Of Decoder Remote Control Units
 Navigate Decoder Menus

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Features Of Decoder Remote Control Units

DStv Explora RCU’s
➢ Do not work on legacy decoders
➢ Remotes does not have a SHIFT button
➢ There is no EXIT button
➢ TV button will take you to live TV, and
➢ BACK will take you back and up in menus

Function Button On Button On A5 & A6 Notes
Other Remotes PLAYLIST
Playlist Red PAUSE/PLAY Press & hold PAUSE / PLAY until slow
Slow White BOX OFFICE motion becomes active
Motion Green STATUSBAR (UP)
Box Office Yellow BOOKMARK The Explora does not toggle between TV
Status Bar Blue (DOWN) and Audio environments. Audio
channels are part of the channel grid
Bookmark TV/♫ -

Toggle to
Audio/TV

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Quick tips on some of the buttons:

Item Description

When you press and hold the STANDBY button, the DStv Explora will reboot

The Status Bar is also another way to quickly jump through the content. When
displayed, press FF or REW to easily and quickly “jump” to the content

When you press OK on any programme, all the available actions that you can
perform (from setting a reminder, to setting series recordings or even finding
out when the programme is on again in the next 8 days) will be displayed
When you press and hold this button, Slow Motion mode will be activated.
You can then press FF or REW to view the video in slow motion at various
speeds

Accessing DStv Central Menu Options

Pressing the DStv button on A5/A6/A7RCU will take you straight to DStv Central. The customer
can navigate the Top-bar and menus to get to the categories and subcategories in DStv Central as
illustrated in the image below.

Just added = Displays the latest titles that have been added to both DStv

Catch Up & BoxOffice

Watch now = Added features include programmes from their recorded playlist;

BoxOffice; DStv Catch Up;

Planner = Additional features include checking schedules, managing series
recordings or manual recordings

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DStv Universal Remote Control

Information Plate (i-plate)
➢ The i-plate is accessed by pressing “i” button in the RCU (where
arrow is pointing)
➢ It shows NOW, NEXT and THEN events, as well as previous events
stored in the buffer
➢ It has an additional information indicating the event name where
various icons appear
➢ These icons indicate whether the event is live or not, and shows if
any recording or banner reminder activities are scheduled for the
event
➢ The i-plate can also be used to schedule or start recordings, as well
as to set reminders

Programming The DStv Universal RCU
The Universal RCU can be programmed to operate different entertainment devices like
Televisions, Amplifiers (Hi-Fi’s / Surround Sound); DVD’s; VCR’s; other DStv decoders and M-Net
decoders.

Programming The Secondary Device (TV’s, Hi-Fi, Amp & Decoders only)
1. Switch on the device that you want to programme
2. Find the code for the device by searching in the Code Table Section (keep trying each
code and these steps until suitable code is found)
3. Turn the dial to select mode x, y or z
4. Press and hold SHIFT key until the remote light blinks 3 times- ‘If it gives 2 slow blinks
check the dial settings to ensure x, y or z is chosen’
5. Enter the 5-digit device code found in step 2 above, using the numbers pad

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Manual Code Search
1. Switch the device on
2. Turn the dial to select mode x, y or z
3. Press and hold the SHIFT key until the RCU light blinks 3 times
4. Press 991 on the numbers pad
5. Select the device you will be searching for i.e. a. TV = TV key b. Hi-Fi/ Amp = ALT key
6. Press P+ continuously at regular intervals until the device switches off. If you have
passed the code press P- until the device switches on
7. Press the HELP button to store. (the remote light will blink 3 times and store the code)

Once the device has been programmed, the customer can utilise their remote (RCU)’s basic
functionality. For example:

Power Switch device ON/OFF
P+ / P- Changes the channel number
V+ / V- Increases or decrease volume level
0–9 Numeric keys
Alt Switch to AV

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Navigate Decoder Menus

DStv Explora

Settings
DStv Central > Settings
The DStv Explora will apply changes to settings as soon the user moves away from the settings
or settings screen. There is no need to press OK to apply a setting, i.e. enter or select the value
for a setting, and the press UP/DOWN to move away from that setting, or press BACK to move
away from the screen, then the setting will be applied.

Aspect Ratio
There are two ways in which to change the aspect ratio on the DStv Explora:

1. The customer must use the shortcut – press ARC on the remote (bottom left-hand side),
and choose the desired setting. This change to ARC will only be temporary and will reset
to the default ARC setting when the Explora is switched off.

2. Press the blue DStv on the A5 or A6 remote > SETTINGS> USER PREFERENCES> VIDEO
AND AUDIO. Then choose the desired setting for ASPECT RATIO. This aspect ratio setting
will be the default aspect ratio setting

Display Options
To change the display options, press the OPTIONS button on the A5 or A6 remote from LIVE TV.
This will launch the “Display Option” menu and allows you to set the following:

1. Aspect Ratio – temporary ARC change, power off reset to default ARC setting
2. Language – soundtrack option
3. Subtitles (when available)
4. Channel Group

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