Corporate Headquarters Magnum ESD42 Dual-Homing Edge ...

ESD42 Dual-Homing Edge Switch
5.0 TROUBLESHOOTING

All Magnum products are designed
performance in all network environments. Th
10/100 Mb/s Switch is a straightforward proc
operation is also straightforward and is discus

Should problems develop during in
to help locate, identify and correct these type
listed below prior to contacting your supplier
procedures described in this section or if the M
not performing as expected, do not attempt to
for assistance or contact GarrettCom Custom

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Installation and User Guide

d to provide reliability and consistently high
he installation of Magnum ESD42 Series
cedure (see INSTALLATION, Section 3.0); the
ssed in Section 4.
nstallation or operation, this section is intended
es of problems. Please follow the suggestions
r. However, if you are unsure of the
Magnum ESD42 Series 10/100 Mb/s Switch is
o repair the unit; instead contact your supplier
mer Support.

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ESD42 Dual-Homing Edge Switch

5.1 Before Calling for Assistance
1. If difficulty is encountered wh
to the Installation Section of th
check to make sure that the va
interoperable.
2. Check the cables and connecto
connected and the cables/wire
impaired during installation. (
attributed to wiring and conne
3. Make sure that an AC power c
ESD42 Series unit. Be certain
into a functioning electrical ou
receiving power.
4. If the problem is isolated to a
ESD42 Series 10/100 Mb/s Sw
problem device is replaced wi
not the problem is corrected.

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Installation and User Guide

hen installing or operating the unit, refer back
he applicable chapter of this manual. Also
arious components of the network are

ors to ensure that they have been properly
es have not been crimped or in some way
(About 90% of network downtime can be
ector problems.)
cord is properly attached to each Magnum
n that the AC power cord is plugged
utlet. Use the PWR LEDs to verify each unit is

network device other than the Magnum
witch product, it is recommended that the
ith a known good device. Verify whether or
If not, go to Step 5 below. If the problem is

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ESD42 Dual-Homing Edge Switch

corrected, the Magnum ESD42
cables are functioning properly
5. If the problem continues after c
of the Magnum ESD42 Series 1
unknown, contact GarrettCom,
([email protected]) for

5.2 When Calling for Assistance

Please be prepared to provide the fo

1. A complete description of the prob

a. The nature and duration of the p
b. Situations when the problem occ
c. The components involved in the
d. Any particular application that,

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69

Installation and User Guide

2 Series Switch and its associated
y.
completing Step 4 above, contact your supplier
10/100 Mb/s Switch unit or if
Inc by fax, phone or email
assistance.

ollowing information.
blem, including the following points:
problem;
curs;
e problem;

when used, appears to create the problem;

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ESD42 Dual-Homing Edge Switch

2. An accurate list of GarrettCom pro
Include the date(s) that you purchas

3. It is useful to include other network
including convenient computers, w
various network media types being

4. A record of changes that have been
to the occurrence of the problem. A
procedures should all be noted in th

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Installation and User Guide

oduct model(s)involved, with serial number(s).
sed the products from your supplier.
k equipment models and related hardware,
workstations, terminals and printers; plus, the
g used.
n made to your network configuration prior
Any changes to system administration
his record.

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ESD42 Dual-Homing Edge Switch
5.3 Return Material Authorization (R

All returns for repair must be accom
(RMA) number. To obtain an RMA
https://rma.garrettcom.com/rma/rm
Please have the following informat

Name and phone number of your co
Name of your company / institution
Your shipping address
Product name
Serial Number (or Invoice Numbe
Packing List Number (or Sales Ord
Date of installation
Failure symptoms, including a full

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Installation and User Guide
RMA) Procedure

mpanied by a Return Material Authorization
A number, please use this URL -
ma_request_noaccount.php to fill out the form.
tion readily available:
ontact person.
n

er)
der Number)

description of the problem.

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ESD42 Dual-Homing Edge Switch

GarrettCom will carefully test and evaluate a
are under warranty at no charge, and will retu
with shipping charges prepaid (see Warranty
details). However, if GarrettCom cannot dup
return, the unit will be returned as:

No Problem F

GarrettCom reserves the right to ch
under warranty. Testing and repair of produc
customer (user) charge.

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Installation and User Guide

all returned products, will repair products that
urn the warranty-repaired units to the sender
Information, Appendix A, for complete
plicate the problem or condition causing the

Found.
harge for the testing of non-defective units
ct that is not under warranty will result in a

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ESD42 Dual-Homing Edge Switch

5.4 Shipping and Packaging Information

Should you need to ship the unit back to Garr

1. Package the unit carefully. It is
container if available. Units should
or bag for shipping protection. (Yo
Installation Guide.)

CAUTION: Do not pack the unit in Styrof
This material may cause electro-static shoc

2. Clearly mark the Return Materia
outside of the shipping container.
3. GarrettCom is not responsible fo
4. Ship the package to:

GarrettCom, Inc.
47823 Westinghouse Dr
Fremont, CA 94539
Attn.: Customer Servic

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Installation and User Guide

rettCom, please follow these instructions:
recommended that you use the original
d be wrapped in a "bubble-wrap" plastic sheet
ou may retain all connectors and this

foam "popcorn" type packing material.
ck damage to the unit.
al Authorization (RMA) number on the
or your return shipping charges.

rive
ce

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ESD42 Dual-Homing Edge Switch
APPENDIX A: WARRANTY INFOR

GarrettCom, Inc. warrants its produ
workmanship for a period of three (3) years f
During this warranty period, GarrettCom wil
the products that prove to be defective at no c
provided that the product is returned pre-paid

This warranty will not be effective
has damaged by misuse, misapplication, or as
the product. GarrettCom reserves the right to
any product returned for warranty repair whic

Please complete the warranty card as this
GarrettCom within two weeks of your purcha

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Installation and User Guide
RMATION

ucts to be free from defects in materials and
from the date of shipment by GarrettCom.
ll repair or, at its option, replace components in
charge other than shipping and handling,
d to GarrettCom.
if, in the opinion of GarrettCom, GarrettCom
s a result of service or modification other than
o make a charge for handling and inspecting
ch turns out not to be faulty.
s acts as a product registration, and mail it to
ase.

4