1 PERFORMANCE MANAGEMENT GUIDELINE BOOKLET FOR KTAC PREPARED BY : NUR AININA BINTI KAMARUDDIN - 829455 PREPARED FOR : ASSOC PROF. DR. FAIZUNIAH PANGIL
TABLE OF CONTENT KTAC background KTAC Academic Staff Performance Management Process Flowchart KTAC Performance Scorecard KTAC Academic Staff Performance Review Process Flowchart Vision and mission Academic department Courses offered Guideline For Academic Staff Performance Flowchart Process Academic Staff Performance Management The balanced scorecard for KTAC Guideline Academic Staff Performance Review Flowchart Process Academic Staff Performance Review
COMPANY BACKGROUND KTAC was established in 1997 and is known as the Cybernetics Institute of Technology. Then, in 2002, it was approved and recognised by the Ministry of Education as Cybernatics International Technology College (KTAC) and has celebrated the Silver Jubilee in 2022 to celebrate its 25 years of operation. KTAC has produced over 30,000 qualified graduates since its inception. Vision – Cybernetics aspired to be a centre of excellence in the academic and human capital development. Mission – Cybernetics is to be a leading private institution of higher education capable of nurturing well-rounded graduates who are knowledgeable and competent in their ACADEMIC FIELDS and SOCIAL SKILLS thus processing the competitive edge required by the job market.
ACADEMIC DEPARTMENT KTAC has 74 staff; 41 are from the academic department and 33 are non-academic staff. The academic department of KTAC consists of three schools: School of Business Management (SBM) School of Art and Technology (SAT) School of Suman Science (SHS)
COURSES OFFERED Program Diploma Dip. Early Childhood Education (ECED) Dip. Hotel & Catering Management (DHC) Dip. Aviation Management (DAM) Dip. Management of Human Resources (DPSM) Dip. Creative Multimedia (DMK) Dip. In Logistics Management (CINT Collaboration) Dip. Business Management (DPP) Dip. Tourism Management (DPL) Dip. In Cyber Forensic (DCF) Dip. Halal Industrial Management (DPIH) Dip. Computer Science (DSK) (UPM Collaboration) Dip. Sharia Dip. Islamic Banking
PERFORMANCE MANAGEMENT PROCESS FLOWCHART
Guidelines for Academic Staff Performance Ensure that academic staff have clearly defined and measurable goals aligned with the KTAC mission and vision. Encourage academic staff to set individualized professional development goals to enhance their teaching skills and knowledge. Regularly review and assess the progress towards achieving these goals, providing constructive feedback and support along the way.
START HR send communication email on annual evaluation setting Academic Staff Performance Input Performance Information School commitment evaluation by HOS Class execution evaluation by operation department Teaching & Learning Quality evaluation by AO (Student Evaluation System Student result evaluation by DAA (MECCA SYSTEM) Input info performance evaluation Staff check performance evaluation Performance evaluation complete Submit Performance to HOS HOS review and give feedback to staff on annual evaluation Staff agree with evaluation Submit to HR for record END YES YES NO NO KTAC Academic Staff Performance Management Flowchart
PERFORMANCE SCORECARD
BALANCE SCORECARD FOR THE KOLEJ TEKNOLOGI ANTARABANGSA CYBERNETICS (KTAC) Objectives Goals Indicators Initiatives Financial perspective Ensure financial sustainability and growth of KTAC • Achieve a minimum annual revenue growth rate of 10%. • Reduce operating costs by 5% compared to the previous year. • Maintain a minimum ROI of 10% on investments made by KTAC. Financial statement Diversify revenue streams, implement cost-saving and conduct regular financial audits. Customer perspective Provide high-quality education and promote academic excellence • Maintain a graduation rate of at least 95% for all programs. • Achieve a minimum satisfaction rating of 4 out of 5 based on student feedback surveys. • Graduation rate. • Student satisfaction rating through survey. • Enhance academic support services to improve student success and retention. • Implement student feedback mechanisms and regularly assess and address areas of improvement. Internal process perspective Create a positive impact on society Ensure full compliance with MQA standards and maintain a record of responsible conduct Compliance with MQA standards Develop and communicate MQA guidelines, provide training on MQA practices, and establish mechanisms for reporting and addressing MQA concerns Learning and growth perspective Develop a skilled and motivated workforce • Ensure that at least 80% of school members hold advanced degrees or relevant certifications. • Provide professional development opportunities to all staff members, with a minimum of 42 hours of training per year. • Percentage of school with advanced degrees or certification. • Training hours per staff. • Encourage school to pursue advanced degrees and provide support for professional development. • Offer training programs to enhance the skills and knowledge of staff members.
Strategy Map Objectives Goals Indicators Initiatives Financial Ensure financial sustainability and growth of KTAC • Achieve a minimum annual revenue growth rate of 10%. • Reduce operating costs by 5% compared to the previous year. • Maintain a minimum ROI of 10% on investments made by KTAC. Financial statement Diversify revenue streams, implement cost-saving and conduct regular financial audits. Customer Provide highquality education and promote academic excellence • Maintain a graduation rate of at least 95% for all programs. • Achieve a minimum satisfaction rating of 4 out of 5 based on student feedback surveys. • Graduation rate. • Student satisfaction rating through survey. • Enhance academic support services to improve student success and retention. • Implement student feedback mechanisms and regularly assess and address areas of improvement. Internal process Develop a skilled and motivated workforce • Ensure that at least 80% of school members hold advanced degrees or relevant certifications. • Provide professional development opportunities to all staff members, with a minimum of 42 hours of training per year. • Percentage of school with advanced degrees or certification. • Training hours per staff. • Encourage school to pursue advanced degrees and provide support for professional development. • Offer training programs to enhance the skills and knowledge of staff members. Learning and growth Create a positive impact on society Ensure full compliance with MQA standards and maintain a record of responsible conduct Compliance with MQA standards Develop and communicate MQA guidelines, provide training on MQA practices, and establish mechanisms for reporting and addressing MQA concerns Revenue Growth Operating Cost ROI Graduati on Rate Student Satisfacti on Staff Developm ent MQA Practices School Qualifica tions
PERFORMANCE REVIEW FLOWCHART
Guidelines for Academic Staff Performance Review Flowchart Initiate the performance review process at a designated time and communicate the schedule to academic staff. Academic staff should prepare self-assessments, highlighting their achievements, challenges, and professional development goals during the review period. Head of school should establish performance review meetings with individual academic staff members to discuss the upcoming review process and set clear expectations for the evaluation.
KTAC Academic Staff Performance Review Flowchart HR Academic Staff Head of program Head of school Monitor Review date Complete self analysis Complete performance review Update academic staff development plan Approve academic staff review Start End