AEON NEW JOINERS ONBOARDING BOOKLET VERSION 01/2023
2 About AEON TABLE OF CONTENT 2.1 Our Philosophy & Strategy 08 2.2 Business Approaches & Key Strategic Pillars 09 3.2 AEON Journey 13 2.3 AEON Code of Conduct 10 3.1 AEON Business Operations 12 3. Our Business 3.3 Company Milestones & Awards 14 4 Onboarding 5.1 4 Development Pillars 22 3.4 Long Service Awards 15 3.5 AEON Leadership Council 16 5 Training & Development 4.1 Onboarding Approach 18 5.2 Self-Study (e-Learning) 22 6.1 Roles as Employee 24 6 Roles & Responsibilities 6.2 Who is Who For You 24 7.2 Key Contact 27 7 Information Resources 7.1 Get to Know Your HRBP 26 7.3 New Joiner Support Access 28 4.2 KPI & Framework 19 1.0 Introduction 1.1 Welcome Quotes 04 1.2 Welcome Message from Managing Director 05 1.3 Welcome Message from CHRO 06
1.0 | INTRODUCTION 1.1 Welcome Quotes 1.2 MD's Welcome Message 1.3 CHRO's Welcome Message
Mr. Keiji Ono WELCOME QUOTES Mr. Keiji Ono Managing Director Mr. Tsugotoshi Seko Deputy Managing Director / Chief Governance Officer Mr. Naoya Okada Deputy Managing Director / Chief Operating Officer In this dynamic environment, adaptability is key. Embrace change, and you'llthrive. Welcome to a place where innovation is encouraged. Your contribution will shape our future. Your unique skills and talents will make a difference here. Own them and letthem shine. 04 1.1
WELCOME TO Mr. Keiji Ono Managing Director 01 A MESSAGE FROM MANAGING DIRECTOR Congratulations on your selection to join the ÆON family! On behalf of your colleagues, I extend a warm welcome to ÆON and wish you every success here. We are thrilled to have you as a valuable addition to our team. At ÆON, we strongly believe that each employee plays a crucial role in our growth and success. As you embark on this new journey with us, I encourage you to take pride in being a member of our team and embrace the opportunities that lie ahead. I hope that your experience at ÆON will be filled with exciting challenges, enjoyable moments, and rewarding achievements. As you settle into your role, remember that you are surrounded by a supportive team who are eager to help you succeed. Should you have any questions or require guidance, please do not hesitate to reach out to your colleagues and responsible manager. We believe in fostering a collaborative environment where everyone's success is interconnected. Once again, welcome to ÆON, and I wish you a fulfilling and enriching journey ahead. May your time with us be filled with personal and professional growth, memorable experiences, and great accomplishments. 05 1.2 THE ÆON FAMILY!
CHRO MESSAGE Dr. Kasuma Satria Mat Jadi Chief Human Resources Officer Ladies and gentlemen, Have a great day and a warm welcome to our esteemed organization. As the Chief Human Resources Officer of this company, it gives me great pleasure to address all of you and extend a heartfelt welcome to our newest members of the team. We are thrilled to have each one of you joining us on this exciting journey. At our core, we embrace a culture of agility, genba, and entrepreneurship, which are the pillars that drive our success and shape our unique identity. These principles guide our decision-making, fuel innovation, and foster a collaborative and dynamic work environment. As you embark on your journey with us, I encourage you to fully immerse yourselves in our culture, leverage the power of agile practices, embrace genba thinking, and embrace your entrepreneurial spirit. Take ownership of your work, collaborate across teams, and seize opportunities to learn, grow, and make a meaningful impact. Once again, I extend my warmest welcome to all our new employees. We are delighted to have you as part of our team, and we look forward to working together to achieve great things. Let's embark on this exciting adventure and create a future filled with success, innovation, and endless possibilities. Thank you, and best wishes for a fulfilling and rewarding journey ahead! 06 1.3
2.0 | ABOUT AEON 2.1 Our Philosophy & Our Strategy 2.2 Business Philosophies, Approaches, Our Strength 2.3 AEON Code of Conduct
2.1 OUR PHILOSOPHY & STRATEGY 08
2.2 BUSINESS APPROACHES & 09 KEY STRATEGIC PILLARS
AEON CODE OF CONDUCT The AEON Code of Conduct (ACOC) prioritizes customers' needs and guides our ethical business practices. All within AEON, from the Board to employees, must adhere to its corporate standards. It also provides a secure platform for whistleblowing on illegal or unethical behavior and workplace issues. O U R COMMI TMENTAEON peoplearealwaysgratefulto themany otherindividuals who provide supportandhelp, never forgettingtoact with humility 1 AEON people value the trust of othersmore thananythingelse, alwaysacting with integrityand sincerity inall situations 2 AEON peopleactively seek out ways to exceedcustomer 3 expectations AEON people continually challenge themselves to findnew ways to 4accomplish theAEON ideals AEON people supportlocal communitygrowth,actingasgood 5corporate citizens in servingsociety Working together to keep the rules Contact us immediately if you witness, hear of, or are concerned about involvement in a breach of the laws, a breach of the employment regulations, misconduct, or activities that may lead to such breach. Your identity and report will be kept confidential. AEON Code of Conduct (ACOC) Hotline Link: https://aeonethics.my.salesforcesites.com/helplineLogin Legal Attorney Hotline Hotline for misconduct on part of management above Senior General Manager Email: report_aeonglobal@yg lpc.com 2.3 10
3.0 | OUR BUSINESS 3.1 AEON Business Operations 3.2 AEON Journey 3.3 Company Milestones & Awards 3.4 Long Service Awards 3.5 AEON Leadership Council (ALC)
AEON BUSINESS OPERATIONS 12 3.1 The AEON Group practices agility with a seamlessly connected network and infrastructure of touchpoints to accommodate any consumer’s needs whatever the situation or preference. Redefining Malaysia’s Retail Landscape With every retail store of ours, we create opportunities and bring value to customers and communities around the globe. In Malaysia, AEON is a leading General Merchandise Store cum Supermarket chain, with 35 AEON Stores, 28 AEON Mall, 21 AEON BiG, 8 AEON MaxValu, 62 AEON Wellness and 42 Daiso across the country.
AEON JOURNEY JAYA JUSCO STORES SDN BHD established, in response to a request from Prime Minister Y.A.B. Datuk Seri Dr Mahathir bin Mohamad, to help modernise the retailing industry in Malaysia. September 1984 JAYA JUSCO STORES BHD was listed on the Main Board of the KLSE. December 1996 JAYA JUSCO STORES BHD. officially changed name to AEON CO. (M) BHD. September 2004 AEON unveiled the new brand name “AEON” and tagline “AEON Enriching Your Lifestyle” March2012 AEON CO. (M) BHD Celebrated 38th Anniversary. September 2022 13 3.2 For more information on company history, visit https://aeongroupmalaysia.com/history/ AEON Group Malaysia
COMPANY Beyond being one of Malaysia’s leading retailers, we have expanded our horizons to different areas, always seeking to do more for our customers in any way possible. MILESTONES&AWARDS JANUARY 2022 Brand of The Year Award 2021/2022 AEON CO. (M) BHD. has won the Brand of The Year Award 2021/2022 in the RetailerDepartmental Stores category for the second consecutive year. JULY 2022 ExcellenceinHalalCertifiedFoodOutlets AEON received Excellence in Halal Certified Food Outlets by the Global Halal Excellence Awards (GHEA), in recognition of its adherence to halal business principles as well as its contribution to the growth of the global halal economy. OCTOBER 2022 AEON Sayap Bagimu Drama Series and MediaConference AEON launched the drama series titled “Sayap Bagimu” at its Gala Screening and Press Conference. The drama was produced to thank its customers, businesspartners and all stakeholders for their unwavering loyalty and support in making AEON the preferred retail brand. 14 3.3 For more information on company timeline and milestones, visit https://www.aeonretail.com.my/annualreports/ AEON Annual Reports
5 Years 10 Years 15 Years 20 Years 25 Years 30 Years 35 Years AEON LONG SERVICE AWARD AEON recognizestheemployee’s loyaltyandcommitmentby awardingaLongServiceAwardto thosewhohaveservedthe Companyfor five(5)yearsormore. Certificate CreditedEntitlement viaAEONMember PlusCard LongService Leave AdditionalEPF Contribution 15 3.4 For more information on long service award entitlement, visit our Employee Handbook at https://hrms.aeonretail.com.my/ Employee Handbook
KEIJI ONO TSUGUTOSHI SEKO DR KASUMA SATRIA MAT JADI NAOYA OKADA TAN AI LEE LOW NGAI YUEN DJONI HERLAMBANG LEE BENG BENG AEON LEADERSHIP COUNCIL 16 3.5 Deputy Managing Director (Corporate) / Chief Governance Officer Managing Director Chief Human Resources Officer Deputy Managing Director (Business) / Chief Operating Officer Chief Merchandising & Marketing Officer Acting Chief Financial Officer Chief Technology Chief Property Officer Officer
4.0 | ONBOARDING 4.1 Onboarding Approach 4.2 KPI & Framework
Onboarding is a process through which you will acquire the knowledge, skills, attitudes, and behaviors that will ensure your success at ÆON. You can consider it as a roadmap specific for your job and your manager will discuss it with you. However, it is also your responsibility to find your way at ÆON, so be curious and ask questions. ONBOARDING APPROACH Welcoming Onboarding Session AEONCulture& DNA Familiarization Session Digitalization &Interactive Onboarding OnetoOne Sessionwith Superior (Planning) Buddy/Mentor MenteeProgram HRSMEs Roadshow OnetoOne Sessionwith Superior OnBoarding Satisfaction Survey Day1-30 Day30 Onwards Day90 Onwards 18 4.1
1 2 KPI & FRAMEWORK Performance Evaluation Objective To improve organisational performance To identify high potentials and develop talents To cultivate high performance culture with right behaviour To have consistency of understanding on company expectation To identify talents for promotion and progression, career development To develop talents for succession planning and business expansion KPI Planning User Guide How to set my KPI Planning? How to set my Development Goals? HRMS User Manual HRMS KPI Planning 19 4.2
3 4 1. Leading Change for Business Success 2. Establishing Data Analytic Approach 3. Energising Organisation and Developing Capabilities 4. Building Cross-Functional Synergy 5. Strategic Communication Skills 6. Decision Making 1. Business Acumen and Entrepreneurship 2. Strategic Thinking 3. Coaching and Developing Capabilities 4. Driving Execution and Results 5. Effective Communication 6. Planning and Problem Solving Leading Team Identify your Job Specific Training Training / Education Support Competency Evaluation 1. Collaboration 2. Learn Fast 3. Initiating Action 4. Communication Skills 5. Planning and Execution Level Executive Leading Organization Leading Self 20 4.2 KPI & FRAMEWORK HRMS User Manual HRMS KPI Planning Manager & Supervisor Staff
5.0 | TRAINING & 5.1 4 Development Pillars 5.2 Self-Study (e-Learning) DEVELOPMENT
Leadership Development Programmes The company encourages its employees to actively seek ways to exceed customer expectations. To support this ideal and facilitate career growth, ÆON emphasizes employee training through a combination of formal instructor-led programs, on-the-job training/ coaching by supervisors, and self-learning. ÆON FOCUSES ON FOUR DEVELOPMENT PILLARS TO enhance employee capabilities. Technical Skill Development Programmes People, Digital & SDG Skill Development Programmes Regulatory & Compliance Programmes 1 2 3 4 SELF - LEARNING (e-learning) TRAINING & DEVELOPMENT At ÆON, the company believes in the importance of self-improvement for high-performing individuals, as stated in the ÆON Code of Conduct #4. FOUR DEVELOPMENT PILLARS Some e-learning modules will be assigned to you as a mandatory part of the onboarding training program. We encourage you to explore the further modules available on our e-learning platform for your personal development and to discover more about AEON services & technologies, health & safety topics, etc. AEON Business Academy(ABA) Go to AEON Business Academy (ABA) Website to get more information on New Staff Orientation materials. Link: https://aba.aeonsolutionscenter.com/newstaff-orientation 22 5.1
6.0 | ONBOARDING ROLES & RESPONSIBILITIES 6.1 Roles as Employee 6.2 Who is Who For You
is one of your main counterparts and wants you to be a motivated ÆON employee and to become quickly operational. responsible for the integration into the local team allocates buddy and/or mentors responsible for your training plan sets objectives and ensures objectives are reviewed regularly Direct Superior Supports you through all the little things important for a successful integration into ÆON getting familiar with the environment answering day-to-day questions on practical matters, such as where to get lunch, etc. cares that newcomer feels welcome and ‘safe’ Buddy 6.2 WHO IS WHO FOR YOU ROLES AS EMPLOYEE be open to get to know other people familiarize yourself with safety regulation in the office and the workshop agree with your manager on performance goals and objectives give feedback about the onboarding process at the end of the probation period New Employee (You) You are new at ÆON, and we want you to feel comfortable with us as fast as possible. show proactivity in all steps, be curious, and ask questions supports and facilitates the onboarding process at the local level initiates the required interaction with manager organizes regularly reviews about the onboarding progress HRBP (Human Resources Business Partner) supports the manager to arrange an individual training plan, also together with HR organizes the required training and tracks the attendance assigns e-learning modules consults the manager to outline a suitable training plan supports you on your onboarding roadmap Learning & Development (Training & Education) experienced person that shares their knowledge with you provides guidance specifically related to your job teaches newcomer in the relevant processes and skills brings newcomer up to speed on tasks and topics related to his/her job Mentor 24 6.1
7.0 | INFORMATION RESOURCES 7.1 Get to Know Your HRBP 7.2 Key Contact 7.3 New Joiner Support Access
MS. LIANAMOKHTAR Care Taker - HRBP Department 013-339 3232 MS. LIANAMOKHTAR Care Taker - HRBP Department 013-339 3232 MR.MUHAMMAD HADRI ROMLI HRBP - GMS 012-603 4427 MS.WATY NOORLILYMOHD NOOR HRBP - GMS 012-231 7029 MS.SUZILA MOHAMAD SALEH HRBP - Operations 012-251 7479 MS. AZURA BASAR HRBP - Operations 012-527 2114 MS. AINA JAWAHIRZAINAL ABIDIN HRBP - Mall, AFPC & Specialty Store 019-356 6879 MR.MUHAMMADZULFIKRI WANCHIK HRBP - Mall, AFPC & Specialty Store 013-433 2565 MS. NAZIERAH NAZLI HRBP - Home Ground 012-223 2293 GET TO KNOW YOUR HRBP HRBP - GMS (GENERAL MERCHANDISING STORE) HRBP - OPERATIONS HRBP- HOMEGROUND HRBP - MALL, AFPC & SPECIALTY STORE 26 7.1
Onboarding Experience Door Access & Printing Card IT (Hardware/ Software) Recruitment, transfers, promotions, training, and other employee related services Season Parking Pass Medical Coverage KEYCONTACT HRBP CORPORATE SERVICES IT SUPPORT HR SUPPORT Rosmawati Employee Welfare 27 7.2
02 03 04 05 06 UserAccessfor Laptop: Username : RETAIL\6 Digit ID Default Password : aeon2023 UserAccessforEmail: Windows ID: [email protected] Default Password : aeon2023 Merchandising system Sales Report MM system Vendor management NEW JOINER SUPPORT ACCESS HRManagement System(HRMS) Software System & Applications 01 Instructions: 1.Refer to password directory email 2.Log in and update your new password Laptop & Windows ID ProfitSystem iAEONWorld Employee Profile Employee Calendar Appraisal Report Centre E-Claim iAEON world app act as the centralized platform that interconnects several platforms together: ❑ Employee ❑ Customer ❑ Mall Tenant ❑ Supplier ❑ Others SAPFICO UserAccess: Username : 6 Digit ID Default Password : Laptop Password Use this software to access folder of your department in server Virtual Private Network (VPN) PM Care Mobile Application Instructions: You need to complete the season parking pass form registration to be entitle for staff parking fee. Haste (Payment for Parking) Instructions: 1.Log in to your iAEON app and search for CARA 2.Log in and change your password CARA (SOP Platform) Visit website and log in with your registered mobile number. Go to CARA System Guide Tutorial Playlist in YouTube Please check your Password Directory Email for access details 28 7.3 UserAccess: Username : 6 Digit ID Default Password: DOB (DDMMYYYY) Platform for medical coverage; outpatient, inpatient, dental and optical.
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