Billie Jean Sheffron

Billie Jean Sheffron

Office Manager
 Columbus, North Carolina, United States
 +18287128660
 [email protected]

WORK EXPERIENCE

March 2002-July 2005

Office Manager
 Asheville Tourists Baseball Club
 Asheville, North Carolina, United States
As Front Office Manager, performed general office duties while assisting the President of the company and providing
administrative support to the sales staff. Responsible for creation, design and daily
maintenance of the team's web site. Daily duties included managing 10-line switchboard, scheduling and management of
employees, confidential correspondence, generating reports, travel
arrangements, purchasing, assisted the bookkeeper with accounts payable/receivable.

Key Accomplishments: Created a website that reflected the team's branding, including the ability to
purchase tickets and team merchandise, increasing monthly revenue. Created a system to assist the sales team with
monthly promotions for advertising clients and generated the monthly reports to show
increased productivity and revenue. Assisted the President with reports and documentation that
facilitated the sale of the team to a Major League Buyer,

August 2001-May 2002

Office Assistant
 Calloway & Associates Law Firm
 Hendersonville, North Carolina, United States
Part time
General office duties included answering telephones, managing client database as well as assisting
attorneys and paralegals as needed.

November 2000-July 2001

National Accounts Project Coordinator
 Coverall North America
 Florida, United States
Project Coordinator for a commercial cleaning company in the National Accounts Division. Managed
over 40 accounts to ensure customer satisfaction with a minimum of issues on a day-to-day basis.
Coordinated with local offices upon start up of service for a new client and maintained communication with locations and
our offices to maintain outstanding service, resolved issues and handled special
requests. Acquired and managed sub-contractors when necessary for account contracted services.

Key Accomplishments: Within the first three months of employment, prevented the loss of four major
accounts in excess of $60,000 in monthly revenue

August 1999-November 2000

Human Resources Assistant
 St. Anne's Nursing Center
 Miami, Florida, United States
Processed applications, interviewed applicants, conducted new employee orientation, explanation of benefits and payroll
for over 260 employees. Assistant to the Human Resources Manager in all daily
activities.

Key Accomplishments: Implemented a time clock, which utilized security technology that prevented
tome clock abuse by staff and reduced overtime created and implemented payroll system for a split an Sheffron 828-712-
8660
shift pay bonus, which improved employee attendance and reduced overtime expenses.

July 1995-November 1999

Staffing Manager
 Encore Staffing Services
 Miami, Florida, United States
Recruitment and human resource duties including worker's compensation, unemployment, payroll and disciplinary
measures for temporary staff. Interviewed, tested and prepared candidates for interviews.
Responsible for the placement of employees in appropriate assignments and follow-up liaison with clients. General office
duties included maintenance of the employee database and employee
files/resumes, Accounts Payable/Receivable and monthly reports to corporate office.

Key Accomplishments: Reorganized employee files/resumes. Restructured temporary staff payroll
reporting to create a more accurate and efficient payroll.

February 1987-June 1995

Administrative Assistant
 American Laboratory Associates
 Florida, United States
General office duties included answering 10-line switchboard. Customer service/ company liaison with doctor's offices.

Key Accomplishments: Created a computer tracking system to monitor status of reports and turn around time, which
increased customer service, client satisfaction and productivity.

EDUCATION

1986-1988

A.S.
 Broward Community College
 Davie, Florida, United States
A.S. Early Childhood Education

• Early Childhood Education

SKILLS

Administrative Assistant Administrative Support General Office General Office Duties Legal Assistant
Office Assistant Correspondence Typing 55 WPM Customer Service Oriented Customer Service
Switchboard Telephones Payroll Accounts Payable National Accounts Sales Staff Sales Team
Accounts Division Self-Starter Very Organized Excellent Written
Excellent Written and Verbal Communication Skills Written and Verbal Marketing Advertising Branding
Buyer Buying/Procurement Purchasing Scheduling Accounts Payable/Receivable Bookkeeper
Credit Tasks Accounts Receivable Liaison Staffing Employee Database Office Manager
Human Resources Maintenance Recruitment Compensation Project Coordinator Database
Documentation Credit Issues Credit Scores Laboratory Retail Sales Excel Microsoft Office
Microsoft Powerpoint Powerpoint Wordperfect Frontpage

LANGUAGES

English - Intermediate