03. TBA DOC. MUK LAUNDRY ATTENDAN HHK-04_compressed

5.6 Check operational readiness of all items and equipment?
5.7 Report and remedy room defects and damaged items?
5.8 Report suspicious items or situations?
5.9 Handle guest property left in room from which guest

departed?
Element 6: Provide additional housekeeping services

 Performance Criteria:
6.1 Provide turn-down service?
6.2 Carry out rotational cleaning duties?
6.3 Lend equipment to guests, as requested in accordance

with house policies?
Element 7: Prepare for next shift

 Performance Criteria:
7.1 Complete required records and notifications?
7.2 Dispose of rubbish?
7.3 Clean and store trolleys?
7.4 Replenish stock items as necessary?
7.5 Clean housekeeping equipment prior to storage ?
Unit of Competency 13: Provide a lost and found facility
Element 1: Establish lost and found facility
 Performance Criteria:
1.1 Name properties that may have a lost and found facility ?
1.2 Identify appropriate location for lost and found facility?
1.3 Develop in-house lost and found policies andprocedures?
1.4 Identify the legal requirements that apply to lost and

found items?
1.5 Communicate the location and function of the lost and

found facility to guests and staff ?
1.6 Establish lost and found register?
Element 2: Deal with lost and found items
 Performance Criteria:



2.1 Check items for safety and legality and take appropriate
action?

2.2 Record found items in lost and found register?
2.3 Record items reported lost in lost and found?
2.4 Tag the found item?
2.5 Store the found item appropriately?
2.6 Notify owner, if known?
2.7 Notify internal establishment staff to facilitate return of

found item to owner?
Element 3: Deal with claims for lost items

 Performance Criteria:
3.1 Assist claimant to identify lost property?
3.2 Verify ownership of property claimed?
3.3 Obtain identification from owner?
3.4 Complete lost and found register?
3.5 Assist claimants who contact the establishment from

another country, or distant area, to claim lost items?
Element 4: Deal with unclaimed for lost items

 Performance Criteria:
4.1 Comply with establishment policies?
4.2 Comply with legal obligations?
4.3 Remove items from storage and complete lost and found

register to record movement and disposal of items?
Unit of Competency 14: Develop and update local
knowledge
Element 1: Develop local knowledge

 Performance Criteria:
1.1 Identify and access sources for information on the local

area, correctly?
1.2 Identify and obtain information to assist queries on

local/national tourism industry,correctly?



1.3 Store and update information according to enterprise?
procedures

1.4 Share information with colleagues?
Element 2: Update local knowledge

 Performance Criteria:
2.1 Use informal and/or formal research to update local

knowledge?
2.2 Share updated knowledge with custom ers and

colleagues, as appropriate?
2.3 Incorporate the sharing of local knowledge into day to day

working activities?
Element 3: Maintain contact with local communities

 Performance Criteria:
3.1 Provide accurate local tourism information in response to

queries?
3.2 Use local knowledge to promote tourism products and

services to encourage usage and purchase?
3.3 Make customers aware of possible extras, add-ons and

further benefits?
3.4 Report queries and results to designated person within

enterprise for follow-up purposes?

Candidate signature

Assessor signature

Date
Date





FR.FAN FEEDBACK AND ASSESSMENT NOTE

Assessi Name : Day / Date :
Assessor Name :
Time :

Feedback from Asesi (to be filled in by Asesi after making a decision):

COMPONENT Results Notes/Comments
Yes No Access
I get an adequate explanation regarding the assessment/
competency test process 

I was given the opportunity to study the competency standards 
that will be tested and self-assess against its achievements

Assessors provide an opportunity to discuss/negotiate 
assessment methods, instruments and sources as well as
assessment schedule

The assessor tried to dig up all supporting evidence in 
accordance with my training background and experience 

I am fully given the opportunity to demonstrate my competence
during the assessment

I get an adequate explanation of the assessment decision 

The assessor with me studied all the assessment documents and 
signed them

The assessor with me studied all the assessment documents and 
signed them

I get a guarantee of confidentiality of the results of the 
assessment as well as an explanation of the handling of the
assessment documents

Assessors use effective communication skills during assessment 
Other notes/comments (if any):

FR.AR ASSESSMENT REPOR

Scheme of Certification Title : LAUNDRY ATTENDANT
(Occupation) code : SKM-271-014-HHK-04
:
Venue :
Assessor Name :
Date

Recomendation

No. Assessi Name PC NYC Information **

1.  

2.  

3.  

4.  

** write down the Code and Title of the Competency Unit declared by the BK when assessing a
scheme

Negative and Positive Aspects in the ASESMEN BERJALAN LANCAR
Assessment

Recording of Rejection of Assessment TIDAK ADA PENOLAKAN
Results TIDAK ADA/PANITIA HARUS LEBIH TEPAT WAKTU

Repair Suggestions:
(Assessor/Related Personnel)

Notes : Assessor :
Name
No. Reg

Signature/
Date

FR.RAP REVIEWING THE ASSESSMENT PROCESS

Scheme of Certification Title : LAUNDRY ATTENDANT
(Occupation) Code
: SKM-271-014-HHK-04
Venue :
Name Asesor :
Date :

Explanation:
1. The review should be carried out by an assessor who supervises the implementation of the assessment.
2. If the review is conducted by another assessor, the review will be conducted after the entire assessment

implementation process has been completed.
3. The review can be carried out in an integrated manner within the certification scheme and/or homogeneous

group participants..

Aspects reviewed Conformity with assessment principles
Reliable Reliable Reliable Reliable
Assessment procedure:
• Assessment plan
• Assessment preparation
• Implementation of assessment
• Assessment decisions
• Assessment feedback
Recommendations for improvement:

Fulfillment of competency dimensions

Aspects reviewed Task Skills Task Contingency Job Role/ Transfer Skills
Management Management Environment

Skills Skills Skills

Consistency of assessment   
decisions

Evidence from various

assessments is checked for

consistency of

competency dimensions

Recommendations for improvement:

Reviewer Name Signature Date Comment

FR.AV ASSESSMENT VALIDATION

Tim Validasi 1. Day/Date :
2. Venue :

Periode : Before Assessment During Assessment ☐ After Assessment

Scheme Title LAUNDRY ATTENDANT
Scheme Code
SKM-271-014-HHK-04

1 Setting up the validation process Validation context Validation approach
Purpose and focus of validation

Part of the organization's Internal Assessment panel
quality assurance process organization
Anticipating risk Moderation meeting
BNSP requirements External organization Reviewing
assessment tools
Ensuring the suitability of the Licensing/re- Benchmark
evidence licensing process
Improving the quality of Field testing and
assessment With assessor testing of assessment
colleagues tools
Evaluating the quality of
assessment tools Colleagues from Feedback from clients
……………………………….. training or
assessment
organizations

………………………………
…

Relevant people Name Result of confirmation/discussion of
purpose, focus & context
Competency 1.
MEMERIKASA KESESUAIAN PERANGKAT
assessor (required) DENGAN STANDAR

2.

3. Related documents and materials:
Certification scheme
Lead Assessor SKKNI/SK3/SKI
Manager, Assessment tools
supervisor Rules/Guidelines
Experts in their
fields
Training
Coordinator
Industry/profession
association member
Benchmark :
Competency standards

SOP/IK

Instruction Manual/book

Performance Standard

………………………………….

2. Contribute to the validation process PRO AKTIF
ACTIVE LISTENING
Communication skills used in validation
activities:

Aspects in Validation Activities Fulfillment of:
No. Rules of Evidence of Principle

(Review, Compare, Evaluate) Assessment
V A T M V R FF
1. Assessment process
2. Assessment plan ☐☐☐☐☐☐☐☐
3. Interpretation of competency standards
☐☐☐☐☐☐☐☐

☐☐☐☐☐☐☐☐

4. Interpretation of other benchmarks ☐☐☐☐☐☐☐☐
☐☐☐☐☐☐☐☐
5. Selection and application of assessment ☐☐☐☐☐☐☐☐
methods ☐☐☐☐☐☐☐☐
☐☐☐☐☐☐☐☐
6. Selection and implementation of
assessment tools

7. Collected evidence

8. Decision making process

3. Contribute to assessment results

Validation findings Recommendations for improving assessment
practice
1. DIMENSI KOMPETENSIN TIDAK
DICANTUMKAM PADA PERTANYAAN LENGKAPI DIMENSI KOMPETENSI
NO 2.

2.

3.

Implementation Plan of changes/improvements to the implementation of the
assessment:

No. Repair Activities according to the Completion Time Recommendation
Responsible TGL.26.2.2020 MMMMMMMM

1. MELENGKAPAI DIMENSI KOMPETENSI

2.

3.