PinkLINK_ASIA

Year nkeyOf The Mo

Chinese New Year Special Edition

From The Exec’s Desk KnowledgeTranslated Into Results

Jan-Willem The monkey is a clever animal, constantly seeking to improve its knowledge LPIiNnKk
Middelburg and skills – just like us at Pink Elephant. To commemorate the Year Of The
Monkey, we have lined up brand new courses and events that we’re very
Regional Director, excited to share with you in this PinkLINK!
Asia
Pink Elephant On behalf of Pink Elephant, I would like to wish you a prosperous and
healthy Chinese New Year, and hope to welcome you to any of our upcoming
courses or events.

Course & Certification Highlights NEWSLETTER

NEW! Business Relationship NEW! Organisational Change In this Issue:
Management Professional Management Certification
› C ourse & Certification Highlights
The perfect complement to any role focused Research shows that over 70% of change › S pecial Offers
on business alignment and value creation initiatives fail* because many leaders are not › Industry Predictions
within an organisation, this certification able to effectively manage the “people side of › Stats & Facts
course is based on the Foundation, Pillars change” – transforming cultures, cementing › Government Funding Programmes
and Roof of ‘The House of BRM’. Each new behaviours, eliminating resistance to › U pcoming Events
plays an important role in establishing and change, etc. Now, for the first time there is a › Case Study – Healthcare
maintaining successful and collaborative certification programme – with Foundation › S chedule At A Glance
ongoing partnerships to optimise business and Practitioner courses – that provides you
value. Passing the exam also gives you a withthe know-how, models, theories, concepts About Pink Elephant
designation – BRMP® (Business Relationship and practical guidance to do change right!
Management Professional)! *The Ken Blanchard Companies We Lead The Way!

COURSE LOCATION DATES COURSE LOCATION OCM DATES OCF DATES A premier global training, consulting
26-27 May and conference service provider,
Hong Kong 30 March – 1 April Hong Kong 23-25 May 16-17 June Pink Elephant has an undisputed
Singapore 2-4 May reputation for leading the way. We’re
Virtual 4-6 May Virtual 13-15 June proud of our pioneering and innovative
spirit, which has enabled us to introduce
Self-Paced Courses: and spearhead many revolutionary
Now In Local Pricing! concepts and programmes since our
inception forty years ago.

Malaysia: 603 9207 9638
Singapore: 65 6734 2744
Hong Kong: 800 96 8197
www.pinkelephant.com

Upon the request of many customers, Pink Elephant now offers Self-Paced courses in local
currencies (MYR, SGD and HKD). Pink Elephant’s offering of premium Self-Paced Courses
has grown rapidly over the last two years and now includes all existing ITIL® Foundation,
Intermediate and Managing Across the Lifecycle modules.

LPIiNnKk Chinese New Year Special Edition Of The MoYearnkey

NEWSLETTER Industry Predictions
For The Year Of
Special Offers The Monkey

1 → ITIL® Expert Bundles Business Relationship
Management
→ ITIL Expert Public Bundle: For MYR 19,785 / SGD 10,790 / HKD 58,970, take up to 2 years
to attend all your ITIL certification public or virtual courses that qualify you for your “ITIL Executive leaders around the globe will
continue to foster their existing Business
Expert” qualification Relationship Management capability,
converging IT, HR, Finance, and other business
→ ITIL Expert Self-Paced Bundle: Purchase an ITIL Expert Self-Paced Bundle starting at functions into single accountable teams
MYR 7,900 / SGD 2,795 / HKD 15,490 – and get a 12 month subscription to 11 ITIL focused on business value results, giving life
to both business and people to flourish like
certification self-paced courses never before.

→ ITIL Expert Self-Paced Team Bundles: Purchase an ITIL Expert Self-Paced Team Pass starting Aaron Barnes,
Co-Creator, Business Relationship Management Institute
at US $9,995 for a team of 10 – and get a 12 month subscription to all 11 ITIL certification
Lean IT
self-paced courses
The language around IT Management
2 → Team Bundles 3 → FREE! ITILFoundation Course processes and services is changing from
Best Practice, Control, Maturity, Compliance
If you can’t bring us to your location for onsite Purchase an ITIL Intermediate course, at the (Effectiveness) to words such as Lean, Agile,
training, you can still save on our Public same time as a Foundation Level course, and Fit for Purpose, Just in Time, Rapid Cycles,
Education classes by purchasing your seats get your Foundation Level course free! Choose Small Batching (Efficiency). This means that
in bulk, saving up to 20%! Discounts vary between classroom or online – Pink has many these frameworks and approaches need to be
depending on how many seats you purchase options for you. looked at through a Lean lens and streamlined
at once. Contact us for more details. to focus on speed as well as quality.

4 → ITILMoney Back Guarantee Troy DuMoulin,
VP, Research & Development, Pink Elephant
Pass Your ITIL Exams – Foundation, Intermediate & Managing Across The Lifecycle – Or
Your Money Back Guaranteed! We are the only training provider to offer a money back Organisational Change
guarantee for all ITIL courses. For further details contact us at Malaysia: 603 9207 9638 Management
Singapore: 65 6734 2744, Hong Kong: 800 96 8197.
Companies are tiring of the oft-quoted
Keep an eye out for Pink Elephant’s communications – the Monkey statistic, “70-80% of projects fail to achieve
will be hanging out with a bunch of special offers this year! their expected benefits.” Organisational
Change Management will be in the spotlight in
Stats & Facts 42%Less than 2016 as companies look for ways to manage
44% the “people side” of project deliverables.
of organisations
of respondents maintain an IT Asset Robin Hysick,
said they plan Management style Management Consultant, Pink Elephant
to embrace inventory of open
DevOps this year, source components Government
up from 37% in 2015 Funding
Black Duck Software Programmes
ComputerWorld
Forecast 2016 25% Pink Elephant is registered with these major
government grant programmes:
15% of Global 2000
organisations will be Singapore: CITREP – COBIT®, ITIL and
of IT executives say leveraging DevOps in PRINCE2® certifications
there is a lack of 2016
in-house talent to Malaysia: HRDF – Pink Elephant is a PSMB
address agile IT Gartner Approved Trainer
initiatives in particular

NetEnrich

Malaysia: 603 9207 9638 • Singapore: 65 6734 2744 • Hong Kong: 800 96 8197 • www.pinkelephant.com

LPIiNnKk Chinese New Year Special Edition Year Of The Monkey

NEWSLETTER

Save The Date

8th Annual 8th Annual

IT Best Practice IT Management
Conference & Exhibition Leadership Summit

Kuala Lumpur, Malaysia Singapore

“PinkASIA16” “PinkSUMMIT16”

2A2u2-g20u31s6t Au22g50u1s6t

5TH Annual ­2­ 1st Annual International

IT Service Management IT Service Management
Leadership Forum Conference & Exhibition

Scottsdale, Arizona Las Vegas • Bellagio Hotel

“PinkFORUM16” “Pink17”

1A4u2-g10u61s6t F1e9b2-r02u12a7ry

Upcoming Industry Event

APR itSMF Singapore – ITSM Leadership Congress

22 Singapore 22 April

Malaysia: 603 9207 9638 • Singapore: 65 6734 2744 • Hong Kong: 800 96 8197 • www.pinkelephant.com

LPIiNnKk Chinese New Year Special Edition Year Of The Monkey

NEWSLETTER

Case Study

Scenario

Our client, a significant player in a $100
billion global pharmaceutical industry,
provides distribution, product and
patient management services to the
pharmaceutical industry.

The Client had recently decided to
consolidate the IT function of its four
largest Strategic Business Units into
a centrally governed group. The Client
requested support in reorganising and
consolidating the IT function to support a
service-based operational approach.

Desired outcomes → P rocess Support – Each Capability is → S trategic Business Unit IT organisations
underpinned by one or more processes. merged into Operating Model driven
The client hoped the implementation would: Pink Elephant consultants guided and
developed new or updated ITSM processes, structure
→ R eshape the IT Operating Model to support based on the Pink Elephant process best
a central IT approach to ITSM practice repository → A self-sustaining direction for the
programme through the organisation’s
→ R eorganise the IT function in order to → P rogramme Support – Pink Elephant
facilitate the updated Operating Model consultants worked collaboratively resources
with IT and Programme Leadership to
→ Improve or develop the required ITSM assure a smooth transition from the prior → R evised or new job descriptions
processes organisational structure. The support was → S upportive Business and IT Leadership of
in the form of communications, strategic
Pink Elephant Approach guidance, organisational change efforts, the new approach
development of role specific education
Pink Elephant applied our approach to workshops, and programme oversight and → C ritical process improvement efforts had
defining an ITSM Operating Model and reporting been targeted and improvements underway
Organisational Design. The approach
encompassed four distinct phases: Results based on a 10-step definition/improvement

→ O perating Model Design – A 3-day workshop The following results were achieved at the model
with the organisation’s IT Leadership team end of the Pink Elephant engagement:
that established a service-based Operating → A new and centralised organisational → S ervice definitions drafted and incorporated
Model. Based on the model, the Leadership into the new Service Catalogue
then established the required organisational structure including senior and capability
capabilities level leadership → P rocess Owner and Service Owner
workshops conducted
→ C apabilities Refinement – A senior Pink
Elephant consultant facilitated a series of → A comprehensive and active organisational
workshops, engaging mid-level management change programme in place
and Subject Matter Experts, each targeted at
an individual Operating Model Domain that
expanded and refined the definition of each
Capability. The updated Capability provided
a deep understanding of the operational and
staffing requirements for each Capability

Malaysia: 603 9207 9638 • Singapore: 65 6734 2744 • Hong Kong: 800 96 8197 • www.pinkelephant.com

LPIiNnKk Chinese New Year Special Edition Year Of The Mo nkey

NEWSLETTER

We have planned ahead, so you can too! Virtual Public In-House
Online at a specific Offered at a specific Onsite at your preferred
EDUCATION SCHEDULE-AT-A-GLANCE
date and time time, date and location location, date and time
APRIL – JULY 2016

Self-Paced
Learn at your pace
on your schedule

COURSES APRIL MAY JUNE JULY
BUSINESS PORTFOLIO
Hong Kong (23-25) Virtual (13-15)
NEW! Organisational Change Management Foundation

NEW! Organisational Change Management Practitioner Hong Kong (26-27) Virtual (16-17)

NEW! Business Relationship Management Professional Virtual (4-6) Singapore (2-4) Hong Kong (6-8) Kuala Lumpur (25-27)
Virtual (7-8) Virtual (4-6) Hong Kong (9-10) Kuala Lumpur (28-29)
Project Management Foundation Virtual (4-8) Hong Kong (6-10) Kuala Lumpur (25-29)
Project Management Practitioner Singapore (9-11)
Project Management Boot Camp
Singapore (12-13)
IT PORTFOLIO
Singapore (9-13)
ITIL Foundation
Hong Kong (5-7) Kuala Lumpur (23-25) Kuala Lumpur (27-29) Kuala Lumpur (11-13)
ITIL Operational Support & Analysis Kuala Lumpur (20-22) Singapore (24-26) Virtual (13-17) Kuala Lumpur (18-22)
ITIL Release, Control & Validation Virtual (10-12)
ITIL Service Offerings & Agreements Singapore (4-8) Singapore (13-17) Singapore (25-29)
ITIL Planning, Protection & Optimisation Virtual (9-13) Kuala Lumpur (6-10)
ITIL Service Strategy Kuala Lumpur (25-29) Singapore (11-15)
ITIL Service Design
ITIL Service Transition Kuala Lumpur (11-14)
ITIL Service Operation
ITIL Continual Service Improvement Singapore (11-14) Virtual (7-10) Singapore (18-21)
Managing Across The Lifecycle Virtual (12-15) Kuala Lumpur (27-28)
COBIT 5 Foundation: Defining & Governing Enterprise IT To Deliver Kuala Lumpur (18-22)
Business Value Kuala Lumpur (18-21) Kuala Lumpur (25-27)
ITAM Foundations
Certified Software Asset Manager Singapore (9-13) Kuala Lumpur (4-5)
Certified Hardware Asset Management Professional
Lean IT Foundation: Understanding Lean IT Principles & Objectives Kuala Lumpur (18-19) Virtual (18-19) Virtual (1-3)
Kuala Lumpur (28-29) Singapore (16-17)
CONFERENCES & SPECIAL EVENTS
Kuala Lumpur (22-23 August)
8th Annual IT Best Practice Conference & Exhibition “PinkASIA16” Singapore (25 August)
8th Annual IT Management Leadership Summit “PinkSUMMIT16”

Bring us onsite. All of Pink’s courses can be delivered at your location.
For course descriptions and more details, visit www.pinkelephant.com or call:
Malaysia: 603 9207 9638 • Singapore: 65 6734 2744 • Hong Kong: 800 96 8197

Pink Elephant and its logo are registered trademarks of Pink Elephant Inc. ITIL® is a registered trade mark of AXELOS Limited. PRINCE2® is a registered trade mark of AXELOS Limited. COBIT® is a
trademark of ISACA® registered in the United States and other countries. BRMP® is a registered trademark of the Business Relationship Management Institute Inc.

Malaysia: 603 9207 9638 • Singapore: 65 6734 2744 • Hong Kong: 800 96 8197 • www.pinkelephant.com

Pink Elephant

Wishes You A Happy & Prosperous