Solve/Address general workplace problems (UC3)

TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY
REGION4A

WEBSCRIPT SOLVE/ADDRESS GENERAL WORKPLACE PROBLEMS (UC3)

LO 1 Identify routine problems
Objective At the end of the lesson, YOU MUST be able to:

Introduction 1. Identify problems in the workplace
To fulfill duties regularly or to exert oneself physically or mentally especially in
sustained effort with a purpose is what we call work. However, there are times that
working according to plan meets difficulties that result to slow outcome or even
failure. These difficulties are what we refer to as problems.

Lesson 1 The Problem and its Types
In this lesson, you will be provided with the types of problem in a workplace and a
detailed explanation of problem.
TOPIC 1
A.Types of problem
Routine and Non-Routine problems
Common Workplace Problems
• Watch – Problem
https://study.com/academy/lesson/types-of-
problems-problem-solving-strategies.html

• Watch- Routine and Non-Routine Problems
https://www.slideshare.net/reycastro1/routine-and-
non-routine-problems

• Watch-Workplace Ethics Scenario
https://www.youtube.com/watch?v=izXuboAZzCM

Watch-The Roots of Anger in the Workplace
https://www.youtube.com/watch?v=IQP4qAM3qgE

B.Features of problem:
Goals: Problems involve setting out to achieve an
objective or desired state of affairs and can include
avoiding a situation or event.
Barriers: These are obstacles that prevent the
immediate achievement of goals.

C. Procedural problems
1. Excluded Parties. Trust in the fairness of a dispute-resolution or decision-
making process can quickly be lost if interested parties believe that their concerns are
being ignored, or they are being excluded from the process.
2. Strategic Delays. Often democratic decision making processes designed to
resolve short-term disputes can be deliberately delayed by parties wishing to avoid a
potentially unfavorable decision. The resulting delays can allow people who oppose
change to win without ever having to demonstrate the superiority of their position.
3. Rushed Decisions. Democratic decision making processes can be rushed by
parties wishing to avoid addressing the hard issues. When the process is rushed,
decisions are often made before facts are adequately considered or before all the
parties have had an opportunity to present their case.
4. Lack of Clear Goals. Problems often develop when parties (either disputants
or intermediaries) do not have clear goals. This tends to make their actions less
effective than they might otherwise be and can lead to misunderstandings on the part
of their opponents as well.
5. Meaningless Public Involvement. If the parties conclude that available
opportunities for participation in dispute resolution processes are meaningless, then
they are likely to withdraw their support for the overall process and pursue more
confrontational strategies.
6. Complexity Muddle. Many conflicts involve so many overlapping issues that
it is difficult to develop a process which addresses all of the important issues and
allows the parties to participate effectively. The result is often a process which is so
confused that it cannot make sensible decisions. This confusion can also result in
seemingly endless delays in the dispute resolution process.
7. Vested Interests. Decision-making and dispute-resolution processes often
favor small groups of individuals with an intense interest in the conflict over the much
larger population of people with a more limited interest. They can result in decisions
which favor individual and small group interests over the collective interests of the
larger society.
8. Dictatorial Process. Especially troublesome are dictatorial processes in which
an individual or small group is able to routinely make decisions which favor their
interests over the larger interests of society. Often, this situation is perpetuated by the
dictator’s willingness to use violent force against opponents.
9. Timing Problems. If timed poorly, good processes will not work. This is
especially true for negotiation, mediation, and other consensus based processes which
must be undertaken when the parties are all ready to participate.

Self-Check 3.1-1 Quiz

LO2 Look for solutions to routine problems

Objective At the end of the lesson, YOU MUST be able to
Introduction be fully aware of the characteristics of a problem solver and understand the methods
Lesson 1 of problem solving
Topic 1 Facing a problem is a challenge because once it is ignored this may worsen the
situation that can lead to a bigger or another problem. With this, you need to possess
problem-solving skills to do something about it.
**What Are Problem Solving Skills?
In this lesson, you will come to realize that some of those skills have been practiced in
a day- to- day difficulties.
Watch 10 Characteristics of Good Problem Solver

 https://www.youtube.com/watch?v=QWka8ODfonQ/Oct 29, 2018/
IPM Advance

What are Problem Solving Skills (Course presentation)

Self-Check 3.2-1 Quiz

Topic 2 **The Problem Solving Process (Course Presentation)

Self-Check 3.2-2 Quiz
Lesson Activity Given a written activity (Document File) in order to apply the lesson about stages in
problem solving
LO 3 Applying the stages of problem solving to come up with effective solution
1. Choose one problem listed below.
2. Read and analyse the chosen situation..
3. Apply the process of problem solving.
Recommend solution to problems

Objective This aims to help you build a viable action plan for a problem prevention project.
Introduction Planning plays an important role in the implementation of a solution. You need to sit
on it and think of clear goals, objectives and viability – with measurable outcomes and
Lesson 1 indicators.
Planning and Evaluation of Solution
Topic 1 Developing a plan should be presented in details to come up with the goal of solving
the problem
**Planning and Evaluation of Solution (Course Presentation)
The development of the plan requires four types of activities:

Video  Watch a video on ways to solve a problem.
https://www.youtube.com/watch?v=BX9bAWgiK4w

Lesson Activity Applying the strategies of planning (thru the Document File) and evaluating the
identified solution thru action plan.

TERESITA G. CARIÑO