E-Book of English for Career Preparation course 0041006

What’s the matter with you?

- What’s wrong with you?
- What’s happening?
- What’s going on?

2 Conversation Asking permission from
boss to go early

Staff: Could I possibly interrupt sir? It’s urgent.
Boss: Go ahead.
Staff: Would you mind if I leave one hour early. I need

to meet my mother from hospital.
Boss: Of course not, you may go early today.
Staff: Thank you very much sir.
Boss: Do you require anything else?
Staff: Hmm…Can I give the sales report to you the day

after tomorrow?
Boss: I think you can’t. I need it for the meeting on

Friday.
Staff: Alright, sir.
Boss: Anything else before you leave?
Staff: Nothing as of now sir.
Boss: Bye.

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Alternatives

Go ahead! (Giving permission)
- Yes, please do.
- Sure.
- No problem.
-Please feel free.

I think you can’t. (Refusing to give permission)
- No, please don’t.
- I’m sorry, but that’s not possible.
- I’m afraid, but you can’t.
- That’s impossible.

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3 Conversation Asking for help

Lisa: Tim. Sorry to interrupt, I just want to know if you’re ok

with me leading the strategy for marketing management.

Tim: Oh of course. You deserve it.
Lisa: Thank you but I’m a little nervous and I would be most

grateful if you could give me some help…please?

Tim: Of course Lisa.
Lisa: Thanks. So…where do you think I should begin?
Tim: Well, give me a few minutes and I’ll just find some of

the excellent projects I did last year. Basically, you’ll
just need to copy it. Hold on…
Paul: Hello Lisa. How’s the marketing management strategy

coming along?
Lisa: Oh very good Paul…actually, could I ask you for some

advice please?
Paul: Yes of course…although I don’t know if I’ll be of much

use!
Lisa: I’m very grateful for this opportunity but I’m a little

unsure of where to start. Tim is looking for some of his

previous projects.
Paul: Hmmm…I think you have made the right decision

coming to ask Tim. He knows everything in the

company.

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Alternatives

I would be most grateful if you could give me some help

- I wonder if you could give me some help.
- Can you help me?
- Could you please do me a favor?
- Would you mind helping me?
- May I trouble you for a moment?
-Would it be possible for you to help me with..?
-I know you’re busy but could you spare me a few
minutes of your time please?

4 Conversation Offering help

Jane: Are you ok Pete?
Pete: No.
Jane: Is there anything I can do for you?
Pete: No.
Jane: Oh. What’s wrong?
Pete: Everything.
Jane: I see. Can I give you a hand?

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Pete: I forgot to bring my laptop today. I’ve lost my
mobile phone. And there’s a big problem with my
schedule today. I’ve got three meetings scheduled at
the same time with three extremely important
clients. I can’t do them at once!

Jane: Let me help.
Pete: Thanks Jane. They are huge clients. They need

someone highly experienced.
Jane: Well, give me a shout if you need anything!

Alternatives

Is there anything I can do for you?
- Can I help you with …?
- Perhaps I could …
- Can I give you a hand?
- May I be of assistance?
- Let me help you with…

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Task 5: Role Play (Permission and Help)

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Unit 6

 Complaints and Apologies

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UNIT 6: COMPLAINTS AND APOLOGIES

Objectives
1. Students know how to make a polite complaint.
2. Students know how to apologize politely

Contents
1. Relevant vocabulary and useful expressions.
2. Different dialogues

Activities
1. Students learn relevant vocabulary and useful
expressions.
2. Students learn different dialogues.
3. Students prepare a dialogue by including relevant
vocabulary and useful expressions.

Teaching Materials
1. Course Book
2. Desktop Visualizer

Evaluation
1. Class attendance and Class participation
2. Role Play

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Reception (n.) Vocabulary
Run a bath (v.)
Slippers (n.) เคาน์เตอร์ตอ้ นรับ
Housekeeper (n.) เปิ ดน้าใส่อ่างเพื่ออาบน้า
Immediately (adv.) รองเทา้ แตะท่ีสวมในบา้ น
Complaint (n.) คนดูและทาความสะอาดในโรงแรม
Annoyed (adj.) โดยทนั ที
Terrible (adj.) การบน่ การร้องทุกข์
Satisfied (adj.) รู้สึกราคาญ
ที่แยม่ ากๆ
พงึ พอใจ

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Empty (adj.) วา่ งเปล่า
Fix (v.) แกไ้ ข ซ่อมแซม
Cook (n.) คนที่ปรุงอาหาร
Well-cooked (adj.) ท่ีปรุงสุกอยา่ งดี
Apologize (v.) ขอโทษ
Mistake (v.) ขอ้ ผดิ พลาด
On behalf of (adv.) ในนามของ
Replace (v.) แทนท่ี
Patience (n.) ความอดทน
Menu (n.) เมนูอาหาร
Broth (n.) น้าแกง น้าซุป
Appetizer (n.) อาหารเรียกน้ายอ่ ย
Regular (adj.) ประจา
Customer (n.) ลูกคา้
Apology (n.) การขอโทษ คาขอโทษ
Charge (v.) คิดเงิน เรียกเก็บเงิน
Chef (n.) หวั หนา้ พอ่ ครัว

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1 Conversation Complaint in a Hotel

Recp: Hello, reception. Can I help you?
Guest: Hello. Yes, it’s Jennifer here. I’m calling from

room 401. I checked into the room just a few
minutes ago actually.
Recp: Yes. How can I help you, ma’am?
Guest: I am sure you can help me. I’ve got a couple of
problems.
Recp: Okay. What are the problems?
Guest: I’ve been running a bath and the water is too
cold. I can’t seem to get any hot water.
Recp: Oh, I’m very sorry about that. I’ll send someone
to have a look at that right away.
Guest: Thank you, if you would, that would be great.
Recp: Yes, of course.

Guest: Thank you very much. And something else I’ve
noticed is that there don’t seem to be any slippers
in the room.

Recp: No slippers?
Guest: No, I’m afraid not. There’s normally a pair of

little paper slippers in a hotel room. And I just
can’t find them anywhere.
Recp: Oh, that’s awful. I’ll inform the housekeepers
immediately.
Guest: Thank you once again.

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Alternatives

I’ve got a couple of problems.
- There’s a problem with my room.
- I have a complaint about my room.
- I’m very annoyed with your terrible service.
- There’s something wrong with the room.
-I’m not satisfied with my room.

What are the problems?
- What’s the matter?
-What’s wrong with the room?
- What’s your complaint?

I can’t seem to get any hot water.
-The mini bar seems to be empty.
-The room hasn’t been cleaned yet.
-The air-conditioner doesn’t seem to be working.
-I can’t seem to find any slippers in the room.

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I’ll send someone to have a look at that right away
-We’ll fix it right away.
-We’ll take care of it.
-I’ll see what I can do.
-I’ll talk to the manager.

2

Conversation Complains in a Restaurant

Customer: Excuse me. Would you mind telling me
who’s the cook?

Waiter: What’s wrong, sir? Is there anything else I can
help you with?

Customer: Well, as you can see, I ordered a chicken
steak and the chicken is not well-cooked.

Waiter: I really apologize for this mistake. Allow me to
get you a better dish.

Customer: That’s alright, but you have been running
this restaurant for so long! Usually such
things do not happen here.

Waiter: It’s a random mistake. I apologize on behalf of
my chef.

Customer: I would appreciate if you can replace it with
a well-cooked dish.

Waiter: Sure. Thank you for your patience.

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Alternatives

The chicken is not well-cooked.
-I don’t see anything interesting on the menu.
-The soup is mainly just broth/ There is a hair in the soup.
-I haven’t received any appetizers or even any drinks yet.

I really apologize for this mistake.
Allow me to get you a better dish.
-You have been one of our more regular customers.
I’ll definitely take your suggestion to the manager.

-I truly apologize for that.
Allow me to replace with a better one.

- Really sorry about that.
I assure you it won’t happen again. As a token of our
apologies, we won’t charge you for the soup.

-Please accept my sincere apologies and kindly give me
a couple of minutes. I’ll check the status of your order.
-It’s a random mistake.
I apologize on behalf of my chef.

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Task 6: Role Play (Complaints and Apologies)

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Unit 7

Appointments

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UNIT 7: APPOINTMENTS
Objectives

1. Students know how to make an appointment.with a
colleague.

2. Students know how to make an appointment.with a client.
3. Students know how to make an appointment for a meeting.
4. Students know how to change the appointment.
.

Contents
1. Relevant vocabulary and useful expressions.
2. Different dialogues

Activities
1. Students learn relevant vocabulary and useful
expressions.
2. Students learn different dialogues.
3. Students prepare a dialogue by including relevant
vocabulary and useful expressions.

Teaching Materials
1. Course Book
2. Desktop Visualizer

Evaluation
1. Class attendance and Class participation
2. Role Play

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Vocabulary

Appointment (n.) การนดั หมาย
Fancy (v.) ตอ้ งการ ปรารถนา
Manage (v.) จดั การไดส้ าเร็จ
Sports club (n.) สถานที่เล่นกีฬา
Promptly (adv.) อยา่ งทนั ทว่ งที
Urgent (v.) ที่เร่งด่วน
Cancel (v.) ยกเลิก

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Available (adj.) วา่ ง พร้อม
Convenient (adj.) สะดวก
Likewise (adv.) เช่นเดียวกนั
Requirement (n.) ส่ิงท่ีตอ้ งการ ส่ิงท่ีจาเป็น
Suit (v.) เป็ นท่ีสะดวก
Assistant (n.) ผชู้ ่วย เลขา
Tied up (adj.) ยงุ่ วนุ่ วาน
Postpone (v.) เลื่อนออกไป
Unexpected (adj.) ท่ีไม่คาดคิด

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1 Conversation An appointment with a

colleague

Sean: Hi. Can I speak to Mark please?

Mark: Speaking.

Sean: Hi Mark. It’s Sean. I got a message you had

called.

Mark: Oh, hi Sean. Thanks for calling back.
Sean: Sure. What’s up?

Mark: I wanted to know if you fancied playing tennis

this weekend.
Sean: This weekend? Let me see…Yeah, it should be

ok. Which day?

Mark: I was thinking of Saturday. Is that good for you?
Sean: I’m a little busy on Saturday. Can you manage

Sunday?

Mark: Yes, Sunday is fine too.
Sean: Great. What’s better for you, morning or

afternoon?
Mark: Shall we say… late morning?
Sean: Yes, that sounds good. How about 10 o’clock?

Mark: Yes, 10 would be good.
Sean: OK. I’ll see you at the sports club at 10 on

Sunday.
Mark: Great. I’ll look forward to it.

Sean: Same here. See you on Sunday. Bye.

Mark: See you then. Take care.

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2 Conversation An appointment with client

Ms. Green: Good morning. May I speak to Ms. Jane
Watson please?

Jane: This is Jane Watson speaking.
Ms. Green: Hello, Ms. Watson. This is Lisa Green. I

believe you had left a message for me to call
you back.
Jane: Oh, hello Ms. Green. Thank you for returning my
call so promptly.
Ms. Green: You’re welcome. How may I help?
Jane: I was wondering if I could come and see you
sometime this week. An urgent matter has come
up.
Ms. Green: One moment please. Let me check my
diary…Yes, the end of this week should be ok.
Which day did you have in mind?
Jane: Would Wednesday suit you?
Ms. Green: I am quite busy on Wednesday, but I’m
available most of Thursday.
Jane: Yes, Thursday suits me too.
Ms. Green: Wonderful. Would you prefer morning of
afternoon?
Jane: Would early afternoon be convenient for you?
Ms. Green: Yes, I can fit you in at 1:30. How does that
sound to you?
Jane: Yes, that’s perfect.

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Ms. Green: Very good. I’ll be seeing you at my office at
1:30 on Thursday.

Jane: Thank you Ms. Green. I’ll look forward to seeing
you then.

Ms. Green: Likewise. Bye for now.

3 Conversation An appointment for a meeting

Sam: Good morning Rebecca. This is Sam from
Combined Software International.

Rebecca: Good morning. What can I do for you?
Sam: I would like to meet you about the requirement of

the new server in your office.
Rebecca: Oh yes! We want a new server for our new

operation. Did my assistant Kate tell you about it?
Sam: Yes, she called us. Can I meet you this Friday

morning?
Rebecca: I am afraid. I’m normally tied up in the

morning, but any time after lunch is fine.
Sam: Good. How about 2 pm?
Rebecca: 2 pm sounds fine. You can visit my office.
Sam: Thank you. I’ll be there. See you on Friday, 2 pm.
Rebecca: Sure, Sam. Bye.

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4 Conversation Changing the appointment

Rebecca: Hello, this is Rebecca from Morgan Travel
Agency.

Sam: Hello Rebecca. How are you?
Rebecca: I’m fine. I’m calling about our Friday

appointment. I am sorry, but I have to cancel the
meeting as something urgent has come up.
Sam: Okay. When is it convenient to meet you then?
Rebecca: Well, I’m free Monday morning. Will that be
ok?
Sam: That’s fine.
Rebecca: Excellent. Then we can meet on Monday at
9:30. Sorry for the change.
Sam: No problem. I can understand.

Alternatives

Which day did you have in mind?

- What day/date/time would suit you?
- When will it be convenient for you?
- What is the most convenient time for you?
- Would Friday around 11 be alright?
- Shall we meet at 8 tomorrow morning?

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- How about late morning/ early afternoon tomorrow?
- What sort of time?
-When would you like to meet?
-When suits you?
-How does next Friday sound?

That’s perfect.

- That would suit us/me well.
- That would be ok/all right/fine.

I’m sorry, but I have to cancel the meeting…

- I’m afraid I can’t keep my appointment with you.
- I am terribly sorry. I will not be able to see you at the
time suggested.
- I was wondering if I could cancel my appointment
with…
- I’m afraid I can’t come at 10. Would you make it
another time?
- Let’s postpone our date for the meeting if you don’t
mind.

… because something urgent has come up
- I have something very important to do.
- Something unexpected has come up.
- I have something urgent to do on that day.

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Task 7: Role Play (Appointment)

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Unit 8

 Locations and Directions

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UNIT 8: LOCATIONS AND DIRECTIONS
Objectives

1. Students know how to ask for locations/ directions.
2. Students know how to describe/give locations/ directions.

Contents
1. Relevant vocabulary and useful expressions.
2. Different dialogues

Activities
1. Students learn relevant vocabulary and useful
expressions.
2. Students learn different dialogues.
3. Students prepare a dialogue by including relevant
vocabulary and useful expressions.

Teaching Materials
1. Course Book
2. Desktop Visualizer

Evaluation
1. Class attendance and Class participation
2. Role Play

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Vocabulary

Bank (n.) ธนาคาร
Shopping centre (n.) หา้ งสรรพสินคา้
Post office (n.) ไปรษณีย์
Drugstore (n.) ร้านขายยา
Supermarket (n.) ร้านขายของขนาดใหญ่
Library (n.) หอ้ งสมุด
Petro station (n.) ป้ัมน้ามนั

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Museum (n.) พิพธิ ภณั ฑ์

Flea market (n.) ตลาดนดั ตลาดของมือสอง
Bus station (n.) สถานีขนส่ง บขส.
Sign (n.)
ป้ าย, สญั ลกั ษณ์
Roundabout (n.)
Traffic light (n.) วงเวยี น

T-junction (n.) ไฟจราจร
One-way (street) (adj.)
Sky train (n.) สามแยก
Underground (n.) ท่ีเดินรถทางเดียว
Carry on (v.) รถไฟฟ้ า
Go up the street (v.) รถไฟใตด้ ิน
Go down the street (v.) เคลื่อนต่อไป
Go straight ahead/on (v.) เดินข้ึนไปตามถนน
Go along the street (v.) เดินลงไปตามถนน
Go over (v.) เดินตรงไปขา้ งหนา้
Go through (v.) เดินตรงไปเรื่อยๆ
Go past (v.) เดินขา้ ม
เดินทะลุ
Go right/left เดินผา่ น
Turn right/left (v.) เล้ียวขวา/ซา้ ย

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1 Conversation Locations

Tourist: Excuse me. Where is the nearest bank?
Local man: Yes. There’s one on the corner.

Tourist: Thank you.
Local man: You’re welcome.

Tourist: And is there a shopping centre near here?
Local man: Yes. There’s one near here.

Tourist: Is it far from here?

Local man: Not really. You can walk for 5 minutes.

Tourist: Thanks again.
Local man: Don’t mention it.

Alternatives

Where is the nearest bank?

-Where is the post office?
-How far is the restaurant from here?
- Is there a drugstore around here?
-Can you tell me where the supermarket is?
-Do you know where the underground is?

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There is one on the corner.

-It’s down the street on your left.
-It’s around the corner from the school.
-It’s three kilometers from here, next to the bank.
-It’s opposite the police station.
-It’s between the shopping mall and the restaurant.
-It’s behind the petro station, near the park.

2 Conversation Directions

David: Hi, I’m David Brown from BNW.
PA: Good afternoon, Mr. Brown. Is everything all right?
David: Not really, I’m lost. I’m calling from Siam

Paragon. Could you please direct me to your

office?
PA: Sure. First of all, follow the sign for Sukhumvit.

Go straight past the intersection. Take the first right.
Carry on for 200 meters. The office is on your right,
just opposite the Sofitel Bangkok Sukhumvit.
David: Thank you very much. See you soon.

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Alternatives

Could you please direct me to…..?

-How can I get to the flea market?
-How do I get to the museum?
-Could you tell me how to get to the bus station?
-Can you tell me the way to the library?
-Excuse me, I’m looking for the nearest bank?

Go straight past the intersection.

-Go to the corner and turn right on Main Street.
-Walk one block. Turn left. It’s on the right.
-Walk across the bridge and you will see the park.
-Go down First Avenue to Pine Street.
-Stay on Second Avenue for 100 meters.
-Follow Second Street for 2 kilometers.
-Go along Main Street until you get to the bank.
-Keep going for another 100 meters. It will be
straight ahead of you.
-The best way is to go right on Main Street.
-Take the second exit at the roundabout.

I’m calling from Siam Paragon.

- I’m standing in front of the sky train.
- I’m on the motorway from Bang-na.
- I’m calling from a bus stop in front of Central
Chidlom.

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Task 8: Role Play(Locations and Directions)

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Unit 9

 Travel

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UNIT 9: TRAVEL
Objectives

1. Students know how to check in for a flight.
2. Students know how to buy a train ticket.
3. Students know how to book a hotel.
4. Students know how to check in at a hotel.
5. Students know how to order a meal.

Contents
1. Relevant vocabulary and useful expressions.
2. Different dialogues

Activities
1. Students learn relevant vocabulary and useful
expressions.
2. Students learn different dialogues.
3. Students prepare a dialogue by including relevant
vocabulary and useful expressions.

Teaching Materials
1. Course Book
2. Desktop Visualizer

Evaluation
1. Class attendance and Class participation
2. Role Play

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Flight (n.) Vocabulary
Ticket (n.)
Aisle (n.) เท่ียวบิน
Seat (n.) ตวั๋ เดินทาง
Baggage (n.) ช่องทางเดิน
Suitcase (n.) เบาะนงั่
Carry-on (n.) สมั ภาระ
กระเป๋ าเดินทาง
กระเป๋ าท่ีถือเขา้ หอ้ งโดยสาร

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Boarding pass (n.) ใบข้ึนเคร่ืองบิน
หนงั สือเดินทาง
Passport (n.)
ท่ีน่าพอใจ
Pleasant (adj.)
ตวั๋ ไปกลบั
Return (n.) ตวั๋ เท่ียวเดียว
ชานชาลา
Single (n.)
ช้นั ของรถไฟ เครื่องบิน
Platform (n.) ที่หนั หรือเคลื่อนไปดา้ นหลงั
ที่หนั หรือเคล่ือนไปดา้ นหนา้
Class (n.) การมีใหบ้ ริการ
Backward (adj.) ราคา
Forward (adj.) ราคา
Availability (n.) ท่ีอยนู่ อกเหนือ
Price (n.) นโยบาย
Rate (n.) รวม
Beyond (adv.) สิ่งอานวยความสะดวก
Policy (n.) การจอง
Include (v.) ววิ
Facility (n.) ลายเซ็น
Reservation (n.) บิลค่าอาหาร
View (n.) เงินทอน
Signature (n.)
Bill (n.)
Change (n.)

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1 Conversation Checking in for a flight

Counter: Good morning. Can I have your ticket, please?
Passenger: Here you are.
Counter: Thank you. Would you like smoking or

non-smoking?
Passenger: Non-smoking, please.
Counter: Would you like a window or an aisle seat?
Passenger: An aisle seat, please.
Counter: Do you have any baggage?
Passenger: Yes, this suitcase and this carry-on bag.
Counter: Here’s your boarding pass. Have a nice flight.
Passenger: Thank you.

2 Conversation At passport check

Officer: Good morning. Can I see your passport?

Passenger: Here you are.

Officer: Thank you very much. Are you a tourist or on

business?
Passenger: I’m a tourist.
Officer: That’s fine. Have a pleasant stay.

Passenger: Thank you.

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Alternatives

An aisle seat, please.

-I’d like an aisle/window seat if possible.
-I’d prefer an aisle/window seat.
-I personally don’t like a middle seat.
-Do you have a seat in the exit row?

3 Conversation Buying a train ticket(1)

Counter: Good morning. How can I help you?

Passenger: Yes, a single to Liverpool, please.
Counter: A single to Liverpool….that’s 20 pounds.

Passenger: Thanks. And what time is the next train?
Counter: Errr…half past nine.

Passenger: Which platform is it?
Counter: One moment…..platform 3.

Passenger: Thanks.

Counter: Goodbye.

4 Conversation Buying a train ticket(2)

Passenger: Good morning. I would like a return to
Manchester for next Tuesday, please.

Counter: That Tuesday on 22nd?
Passenger: Yes, that’s right.

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Counter: Would you like first or second class, please?
Passenger: I’d like a second class and a forward-facing

seat, please.
Counter: So, what time would you like to travel?

Passenger: Well, I need to be in Manchester before
11 o’clock in the morning.

Counter: So you need the 8:30.
Passenger: What time does it arrive?

Counter: At 10:30.
Passenger: That would be fine.
Counter: That’s 40.25 pounds, please.
Passenger: Thank you very much.

5 Conversation Booking a hotel room

Front: Hello. Plaza Hotel, how may I help you?
PA: Hello. I’d like to check availability and prices for a

room.
Front: When would you like to stay?
PA: For two nights from tonight. Your best room please!
Front: All our rooms are the best! But yes, we have one

available. It’s $500 a night.
PA: Right. Well, as many of our company executives

used to stay at your hotel before, I wondered if you
could offer me a special rate.
Front: It’s beyond our policy. Sorry, it’s still $500.

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PA: Does the price include breakfast?

Front: Yes. We normally offer a full continental

breakfast.

PA: Great. And do you have any business facilities,

such as internet and wi-fi?
Front: Yes, we’ve got all of that.

PA: Good. And most importantly, is this a single room?
Front: Right now we’ve only got twin rooms.
PA: What a pity! I’m not looking for a twin room.

Front: Well, we could take a bed out and leave just one,
if you’d like.

PA: Oh, that would be perfect. Then, I’d like to make a

reservation please.

Front: Good. How would you like to pay?

PA: I would like to pay by check.

6 Conversation Checking in at a hotel

Front: Good afternoon. Can I help you?
Guest: Yes, please. I’d like a room for tonight.
Front: Would you like a single room, or a double room?
Guest: A single room with a city view, please.

How much is the room?
Front: That’s 150 dollars per night.
Guest: Can I pay by credit card?
Front: Certainly. We take Visa, Master Card and

American Express. Could you fill this form,
please?
Guest: Do you need my passport number?

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Front: No, just your address, phone number, and
signature.

Guest: Here you are.
Front: Here’s your key. Your room number is 109.
Guest: Thank you.
Front: If you need anything, dial 0 for the reception

area.
Guest: Thank you.
Front: Have a good stay.

7 Conversation Ordering a meal

Waiter: Hi, how are you doing this evening?

Customer: Fine, thank you. Can I see a menu, please?
Waiter: Certainly, here you are.
Customer: Thank you. What’s today’s special?
Waiter: Grilled turkey and cheese on rye.
Customer: That sounds good. I’ll have that.
Waiter: Would you like something to drink?
Customer: Yes, I’d like a glass of lemonade.
Waiter: Thank you. Here you are. Enjoy your meal!
Customer: Thank you.

Waiter: Can I get you anything else?
Customer: No, thanks. I’d like the bill please.

Waiter: That will be $48.
Customer: Here you are. Keep the change!

Waiter: Thank you! Have a good evening!
Customer: Bye.

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Task 9: Role Play (Travel)

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Unit 10

 Presentation

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UNIT 10: PRESENTATION
Objectives

1. Students know how to conduct the presentation.
2. Students know how to deal with questions and problems
3. Students know how to end the presentation.

Contents
1. Relevant vocabulary and useful expressions.
2. Different phrases and sentences used during the

presentation

Activities
1. Students learn relevant vocabulary and useful
expressions.
2. Students learn different phrases and sentences used
during the presentation
3. Students prepare a presentation by including relevant
vocabulary and useful expressions.

Teaching Materials
1. Course Book
2. Desktop Visualizer

Evaluation
1. Class attendance and Class participation
2. Role Play

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Vocabulary

Sales department (n.) ฝ่ ายขาย
Human Resources manager (n.) ผจู้ ดั การฝ่ ายทรัพยากรบุคคล
Customer Service department (n.) ฝ่ ายลกู คา้ สมั พนั ธ์
Marketing department (n.) ฝ่ ายการตลาด
Policy (n.) นโยบาย
Sales representatives (n.) พนกั งานขาย ตวั แทนขาย

Maintenance (n.) การบารุงรักษา

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Issue (n.) เร่ือง ประเดน็
Affect (v.) มีผลกระทบต่อ
Outline (v.) พดู คร่าวๆ เกร่ินโครงเรื่อง
Move on (v.) เปล่ียนเร่ือง
Highlight (v.) เนน้ ทาใหเ้ ด่น
Working habits (n.) นิสัยในการทางาน
Necessary (adj.) ท่ีจาเป็ น
Useful (adj.) ที่เป็ นประโยชน์
Explain (v.) อธิบาย
Provide (v.) จดั เตรียมไวใ้ ห้
Unfairly (adv.) อยา่ งไม่ยตุ ิธรรม
Treat (v.) ปฏิบตั ิต่อ
Income (n.) รายได้
Earn (v.) ไดร้ ับ (รายได)้
Appropriate (adj.) ท่ีเหมาะสม
Design (v.) ออกแบบ
Contribute (v.) เก้ือหนุน
Effective (adj.) ที่มีประสิทธิภาพ
Point (n.) ประเดน็
Rephrase (v.) กล่าวซ้า
Clarify (v.) ทาใหก้ ระจ่าง

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Raise (v.) ยก (ประเดน็ )
Input (n.) ขอ้ มูล การใหข้ อ้ มูล
Relate (v.) เกี่ยวขอ้ งกบั
Blunt (adj.) แนวขวานผา่ ซาก
Irrelevant (adj.) ท่ีไม่เกี่ยวเน่ืองกนั
Benefit (n.) ผลประโยชน์
Payment structure (n.) โครงสร้างการจ่ายค่าตอบแทน
Query (n.) ขอ้ สงสยั

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Step1 Formal introductions

- Good morning everyone.
For those who don’t know me, my name is Tony,

and I work in the Sales department.

- Hello everybody.

Before we begin, let me introduce myself briefly:
I’m Sarah and I’m the Human Resources manager.

Informal introductions

- Hi guys; if you don’t know me, I’m Beth and

I work in Customer Service department.

- Hello! I see some new faces here,
so I’ll introduce myself first: I’m Rob and
I’m one of our marketing team.

Step2 Introducing your topic

- Today, I’m going to be talking about
new Sales policies and how they will affect
our Sales representatives.
- I’d like to talk to you today about maintenance and
why we are all responsible for this issue, whichever
department you work in.

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- Today, I’m going to be talking about

new Sales policies and how they will affect
our Sales representatives. I’ll begin by outlining the
policies, and then I’ll move on to highlight what they

mean for our Sales representatives and their working
habits. Finally, I’ll briefly discuss why we feel these

new policies are extremely necessary and useful for

our Sales people.
- I’d like to talk to you today about maintenance and

why we are all responsible for this issue, whichever
department you work in. First of all, I’ll explain why
‘maintenance’ has a broader meaning that you might
expect. I’ll continue by providing examples of real

maintenance, and why this is important for everyone
in the company. To finish, I’ll be asking you to think

about how you can relate maintenance into your

working habits.

Step3 Stating problems

- Have you ever felt unfairly treated at work,
or felt that the income you have been earning isn’t
appropriate? We’ve been working to design new

Sales policies that will make sure all Sales

representatives get fair income and contribute to the

company.

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