UMC_5096_2021_Annual_Report-V5_Neat

ANNUAL REPORT Letter from our Board Chairs and President & CEO

FISCAL YEAR 2021 We wrote in last year’s Annual Report introduction, “A challenge is



an opportunity to shine .” As it turns out, another year of pandemic-
TABLE OF CONTENTS related challenges has presented 365 more opportunities to Live


LETTER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 NONA OSTROVE Our Mission and dig deeper into our UMC values .
Chair
Board of Directors
LIVING OUR MISSION . . . . . . . . . . . . . . . . . . . . . . 4 United Methodist Communities UMC’s commitment to “serving in community” Tapestries, was awarded 2021 Innovator in
was seen far and wide . For the first time, Elder Services by the New Jersey Hospital
COMMUNITY BENEFIT . . . . . . . . . . . . . . . . . . . . . 12 residents of our senior housing communities Association for her passion, vision, and
were able to access the expertise of an leadership in dementia care .
FINANCIALS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
on-site wellness nurse and educate
MISSION, VISION, VALUES . . . . . . . . . . . . . . . . . 18 themselves on holistic, healthy lifestyles and Larry joined the board of the Kentucky
based Thrive Center, a nonprofit consortium
boost their overall quality of life . By lifting up
UMC LEADERSHIP . . . . . . . . . . . . . . . . . . . . . . . . 19 our outstanding HomeWorks companions of researchers, innovators, and healthcare
and providing them with a career path providers committed to improving quality of
COMMUNITIES & HOMEWORKS . . . BACK COVER GRANT G. KARSNER life for seniors . As the center’s first East
Chair
Board of Trustees through scholarships for CHHA certification, Coast partner, UMC is positioned to be a
United Methodist Communities Foundation they are better positioned to use their gifts
ACKNOWLEDGMENTS to serve their communities . Without missing strong voice for promoting healthy aging
a beat, our teams continued vital outreach with technological innovations and
On the cover: UMC at Pitman resident, Cleo, and Community Life through virtual Senior Space programming specialized educational programs .
Assistant, Jessica, illustrate the special bond between UMC and dementia workshops and support And finally, for the fourth year in a row, UMC
residents and associates .
groups, so seniors and their caregivers was recognized as a Great Place to Work .
Design: Merz Branding wouldn’t feel isolated or be left behind . This designation affirms our commitment to
Ongoing flu and COVID-19 clinics on our providing abundant life for not only those
Editor: Rebecca Roe LAWRENCE D. CARLSON
President & CEO campuses benefitted the greater community who live with us, but also those who serve
Writers: Cindy Jacques, Stephanie Rahn, Rebecca Roe, Roberta United Methodist Communities by offering testing and vaccinations . with us . With 89% of this year’s survey
Voloshin, Rev . Kimberly Wecht respondents reporting their work has special
Reflecting on UMC’s vision for the future,
2021 showcased our commitment to growing meaning, UMC’s recertification highlights our
through innovation . Our communities associates’ tremendous commitment to
achieved incredible reduction in falls through serving seniors with the utmost compassion
implementation of the VSTAlert, the cutting- and respect .
We are so grateful for your continued support and value edge remote patient monitoring system we We are grateful for the friends, colleagues,
received funding for the previous year . We donors, and partners who keep our ministry
your partnership in creating abundant life for New Jersey’s partnered with NuAIg to explore avenues for thriving and evolving . The following stories

seniors . If a story in this publication has inspired you to enhancing efficiency and completing routine of impact, generosity, and service inspire all

make a contribution, you can do so by visiting processes via robotic automation . of us to compassionately serve in community

umcommunities.org/foundation/donate. We were filled with pride when our very own so that all are free to choose abundant life .
We hope that they will inspire you, too .
Pamela Garofolo, corporate director of



2 3

ANNUAL REPORT Letter from our Board Chairs and President & CEO

FISCAL YEAR 2021 We wrote in last year’s Annual Report introduction, “A challenge is



an opportunity to shine .” As it turns out, another year of pandemic-
TABLE OF CONTENTS related challenges has presented 365 more opportunities to Live


LETTER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 NONA OSTROVE Our Mission and dig deeper into our UMC values .
Chair
Board of Directors
LIVING OUR MISSION . . . . . . . . . . . . . . . . . . . . . . 4 United Methodist Communities UMC’s commitment to “serving in community” Tapestries, was awarded 2021 Innovator in
was seen far and wide . For the first time, Elder Services by the New Jersey Hospital
COMMUNITY BENEFIT . . . . . . . . . . . . . . . . . . . . . 12 residents of our senior housing communities Association for her passion, vision, and
were able to access the expertise of an leadership in dementia care .
FINANCIALS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
on-site wellness nurse and educate
MISSION, VISION, VALUES . . . . . . . . . . . . . . . . . 18 themselves on holistic, healthy lifestyles and Larry joined the board of the Kentucky
based Thrive Center, a nonprofit consortium
boost their overall quality of life . By lifting up
UMC LEADERSHIP . . . . . . . . . . . . . . . . . . . . . . . . 19 our outstanding HomeWorks companions of researchers, innovators, and healthcare
and providing them with a career path providers committed to improving quality of
COMMUNITIES & HOMEWORKS . . . BACK COVER GRANT G. KARSNER life for seniors . As the center’s first East
Chair
Board of Trustees through scholarships for CHHA certification, Coast partner, UMC is positioned to be a
United Methodist Communities Foundation they are better positioned to use their gifts
ACKNOWLEDGMENTS to serve their communities . Without missing strong voice for promoting healthy aging
a beat, our teams continued vital outreach with technological innovations and
On the cover: UMC at Pitman resident, Cleo, and Community Life through virtual Senior Space programming specialized educational programs .
Assistant, Jessica, illustrate the special bond between UMC and dementia workshops and support And finally, for the fourth year in a row, UMC
residents and associates .
groups, so seniors and their caregivers was recognized as a Great Place to Work .
Design: Merz Branding wouldn’t feel isolated or be left behind . This designation affirms our commitment to
Ongoing flu and COVID-19 clinics on our providing abundant life for not only those
Editor: Rebecca Roe LAWRENCE D. CARLSON
President & CEO campuses benefitted the greater community who live with us, but also those who serve
Writers: Cindy Jacques, Stephanie Rahn, Rebecca Roe, Roberta United Methodist Communities by offering testing and vaccinations . with us . With 89% of this year’s survey
Voloshin, Rev . Kimberly Wecht respondents reporting their work has special
Reflecting on UMC’s vision for the future,
2021 showcased our commitment to growing meaning, UMC’s recertification highlights our
through innovation . Our communities associates’ tremendous commitment to
achieved incredible reduction in falls through serving seniors with the utmost compassion
implementation of the VSTAlert, the cutting- and respect .
We are so grateful for your continued support and value edge remote patient monitoring system we We are grateful for the friends, colleagues,
received funding for the previous year . We donors, and partners who keep our ministry
your partnership in creating abundant life for New Jersey’s partnered with NuAIg to explore avenues for thriving and evolving . The following stories

seniors . If a story in this publication has inspired you to enhancing efficiency and completing routine of impact, generosity, and service inspire all

make a contribution, you can do so by visiting processes via robotic automation . of us to compassionately serve in community

umcommunities.org/foundation/donate. We were filled with pride when our very own so that all are free to choose abundant life .
We hope that they will inspire you, too .
Pamela Garofolo, corporate director of



2 3

Living Our Mission


“ I’ve met other family members
Compassionately Supporting Families
Affected By Dementia facing similar situations and


The COVID-19 pandemic has not stopped UMC at The I’ve made connections I didn’t
Shores from convening their popular dementia caregiver have before.”
support group . Originally called the Library Workshop
Series as it began in the Ocean City Public Library, the
group went virtual over Fiscal Year 2021, holding 12
meetings via Zoom to ensure UMC families and members
of the local community would still have support .

Sessions were planned and facilitated by Pam Garofolo,
corporate director of Tapestries; Michele Musto, UMC at
The Shores’ volunteer coordinator; and Gina Miller, UMC
at The Shores’ director of Tapestries . Each monthly
meeting covers an education topic, such as the biology
and basics of the most common types of dementia,
navigating treatment vs care management, or the
importance of care for the caregiver, and provides plenty
of time for sharing and discussion .

Rita Kirk has a loved one living in The Shores’ Tapestries
neighborhood and has benefitted from the invaluable
mix of education, support, and reassurance the support
group offers . “Sometimes it’s hard . You feel shy, or you
don’t know how to express what you’re going through,”
she explained . “Michele knows just how to get us to
participate, and Gina tells us a lot about dementia and
what our family members are going through . Some of
us cry, some of us laugh…I’ve met other family members
facing similar situations and I’ve made connections I Rita is looking forward to the return of in-person meetings and new
didn’t have before .”
offerings for families and individuals living with dementia. She is
The support group averages seven participants per SUPPORT especially excited by The Shores’ plans for a Memory Café, which promises
month, but some, like Rita, return month after month .
“I try not to miss the meetings because they’re so COMMUNITY to be a dementia-friendly space where seniors with neurocognitive
beneficial,” she shared . “I can’t speak highly enough of EDUCATION impairments and their loved ones can engage in music, gentle movement
how this group has helped me and so many others .”
and exercise, art, and more. Five dates are already planned for late 2021

and anyone interested can contact The Shores to learn more.






4 5

Living Our Mission


“ I’ve met other family members
Compassionately Supporting Families
Affected By Dementia facing similar situations and


The COVID-19 pandemic has not stopped UMC at The I’ve made connections I didn’t
Shores from convening their popular dementia caregiver have before.”
support group . Originally called the Library Workshop
Series as it began in the Ocean City Public Library, the
group went virtual over Fiscal Year 2021, holding 12
meetings via Zoom to ensure UMC families and members
of the local community would still have support .

Sessions were planned and facilitated by Pam Garofolo,
corporate director of Tapestries; Michele Musto, UMC at
The Shores’ volunteer coordinator; and Gina Miller, UMC
at The Shores’ director of Tapestries . Each monthly
meeting covers an education topic, such as the biology
and basics of the most common types of dementia,
navigating treatment vs care management, or the
importance of care for the caregiver, and provides plenty
of time for sharing and discussion .

Rita Kirk has a loved one living in The Shores’ Tapestries
neighborhood and has benefitted from the invaluable
mix of education, support, and reassurance the support
group offers . “Sometimes it’s hard . You feel shy, or you
don’t know how to express what you’re going through,”
she explained . “Michele knows just how to get us to
participate, and Gina tells us a lot about dementia and
what our family members are going through . Some of
us cry, some of us laugh…I’ve met other family members
facing similar situations and I’ve made connections I Rita is looking forward to the return of in-person meetings and new
didn’t have before .”
offerings for families and individuals living with dementia. She is
The support group averages seven participants per SUPPORT especially excited by The Shores’ plans for a Memory Café, which promises
month, but some, like Rita, return month after month .
“I try not to miss the meetings because they’re so COMMUNITY to be a dementia-friendly space where seniors with neurocognitive
beneficial,” she shared . “I can’t speak highly enough of EDUCATION impairments and their loved ones can engage in music, gentle movement
how this group has helped me and so many others .”
and exercise, art, and more. Five dates are already planned for late 2021

and anyone interested can contact The Shores to learn more.






4 5

Promoting Wellness, Lifelong Learning, Growing in Service: Certified Home


and Staying Positive Health Aide Scholarships



United Methodist Communities senior UMC strongly believes that identifying high
housing campuses have long been quality, high performing “companions” for
regarded as a model for affordable Certified Home Health Aide (CHHA)
senior housing and we often hear from certification and offering them scholarship
other organizations who seek advice assistance leads to improved employee
on our model . The model is based on retention and an increase in job skills and
our mission and following through on satisfaction . Companions are HomeWorks
that mission, to provide abundant life associates who provide socialization, light
to the residents of these campuses . housekeeping, assistance with meals, and
help with getting to and from appointments
Promoting wellness and access to to our homecare clients .
wellness activities is the core of this
initiative . To this end, we recently Over the past two years, HomeWorks has
added part-time nurses who visit the underwritten training for 22 CHHAs who have
affordable housing campuses weekly . The nurse, along with the Social Service Coordinator on successfully completed their certification
each campus, assures that residents have access to services and benefits available to them . process . UMC provided each candidate with
Underscoring the importance of thriving, growing, and abundantly experiencing life, the goals a $350 scholarship to supplement the $180
of the Wellness Initiative are to educate about self-management of chronic conditions and to they must pay for training and licensing .
provide access to learning opportunities . We avoid over-doing health information and instead
focus on holistic, healthy lifestyles . The nurse provides clinical guidance and health education Two recently certified CHHAs, Gaily Reynolds
as needed and acts as a resource to staff . It is hoped that with education, preventive from HomeWorks Sparta and Sashona Comrie
interventions, and tracking, the Wellness Initiative will add support to a resident’s ability to from HomeWorks Haddonfield, shared how
age in senior housing, prevent hospitalizations, and improve overall quality of life . This has the scholarship opportunity and their work
been especially helpful in weathering the pandemic . with seniors impacts their lives .

It is each resident’s choice to participate . We encourage all residents to access the nurse’s
services and to participate in programs as they wish . Up to this point, residents have been GAILY: “I had recently retired and was looking to do something meaningful in my free time.
keeping the nurse quite busy . I lost my mother last May, and her aide was a godsend to our family…that experience inspired
me to carry it forward and do that for someone else’s mother. I’m grateful for the CHHA
scholarship because my certification gives me a sense of satisfaction. My clients depend on
me and appreciate me, and I plan to continue my CHHA work for years to come. I have a very

special relationship with one family in particular, and they’ve become like extended family. We
shop together, eat together, spend time together. We are a vital part of each other’s lives.”

SASHONA: “The compassionate care and social interaction companions and CHHAs provide
is so important for seniors. Many are lonely and don’t have a lot of people to connect with, so
having us there to help with their needs and offer support make a big difference in both the
seniors’ and their families’ lives. The CHHA scholarship gave me the ability to move up from
a Companion to a Certified Home Health Aide and get licensed in NJ. I find working with my

clients very rewarding and plan on continuing along this career path to become a nurse.”


6 7

Promoting Wellness, Lifelong Learning, Growing in Service: Certified Home


and Staying Positive Health Aide Scholarships



United Methodist Communities senior UMC strongly believes that identifying high
housing campuses have long been quality, high performing “companions” for
regarded as a model for affordable Certified Home Health Aide (CHHA)
senior housing and we often hear from certification and offering them scholarship
other organizations who seek advice assistance leads to improved employee
on our model . The model is based on retention and an increase in job skills and
our mission and following through on satisfaction . Companions are HomeWorks
that mission, to provide abundant life associates who provide socialization, light
to the residents of these campuses . housekeeping, assistance with meals, and
help with getting to and from appointments
Promoting wellness and access to to our homecare clients .
wellness activities is the core of this
initiative . To this end, we recently Over the past two years, HomeWorks has
added part-time nurses who visit the underwritten training for 22 CHHAs who have
affordable housing campuses weekly . The nurse, along with the Social Service Coordinator on successfully completed their certification
each campus, assures that residents have access to services and benefits available to them . process . UMC provided each candidate with
Underscoring the importance of thriving, growing, and abundantly experiencing life, the goals a $350 scholarship to supplement the $180
of the Wellness Initiative are to educate about self-management of chronic conditions and to they must pay for training and licensing .
provide access to learning opportunities . We avoid over-doing health information and instead
focus on holistic, healthy lifestyles . The nurse provides clinical guidance and health education Two recently certified CHHAs, Gaily Reynolds
as needed and acts as a resource to staff . It is hoped that with education, preventive from HomeWorks Sparta and Sashona Comrie
interventions, and tracking, the Wellness Initiative will add support to a resident’s ability to from HomeWorks Haddonfield, shared how
age in senior housing, prevent hospitalizations, and improve overall quality of life . This has the scholarship opportunity and their work
been especially helpful in weathering the pandemic . with seniors impacts their lives .

It is each resident’s choice to participate . We encourage all residents to access the nurse’s
services and to participate in programs as they wish . Up to this point, residents have been GAILY: “I had recently retired and was looking to do something meaningful in my free time.
keeping the nurse quite busy . I lost my mother last May, and her aide was a godsend to our family…that experience inspired
me to carry it forward and do that for someone else’s mother. I’m grateful for the CHHA
scholarship because my certification gives me a sense of satisfaction. My clients depend on
me and appreciate me, and I plan to continue my CHHA work for years to come. I have a very

special relationship with one family in particular, and they’ve become like extended family. We
shop together, eat together, spend time together. We are a vital part of each other’s lives.”

SASHONA: “The compassionate care and social interaction companions and CHHAs provide
is so important for seniors. Many are lonely and don’t have a lot of people to connect with, so
having us there to help with their needs and offer support make a big difference in both the
seniors’ and their families’ lives. The CHHA scholarship gave me the ability to move up from
a Companion to a Certified Home Health Aide and get licensed in NJ. I find working with my

clients very rewarding and plan on continuing along this career path to become a nurse.”


6 7

The Squeaky Wheel Bill is a shining example of a UMC family



member compassionately serving in community.














Rose Borrelle has lived at United “The squeaky wheel gets the grease,”
Methodist Communities at Collingswood so Bill started squeaking . He
since February 2018 . For two years her researched how other areas of the
sons Bill and Bob were regular visitors, country were tackling visitation and
helping their mom keep her fridge clean opened a dialogue with the NJDOH
and stocked, ensuring her hearing aids to share his findings . As he saw it, the
were working, organizing her clothes, core problem was that the NJDOH
having meals together, providing categorized families as “social
emotional support…typical things visitors .” The label connoted casual
families do for our aging parents . drop-ins and chit chat and severely overlooked and undervalued the importance of social
bonds and emotional needs to a resident’s overall wellbeing . When he discovered that
When COVID-19 became a full-blown Minnesota had developed specific visitation guidelines for “Essential Caregivers” (individuals
pandemic, everything changed .
who were actively providing residents assistance with activities of daily living pre-COVID),
The NJ Department of Health (NJDOH) Bill urged NJDOH officials to create a similar program for NJ residents .
placed all senior living facilities on Around the same time, Bill formed a Facebook group called Family Advocate Care Experience
lockdown, isolating residents in their for Seniors (now called FACE NJ) and began amplifying stories of other families who were
apartments and prohibiting communal prevented from providing their loved ones with essential supplemental care . NJ adopted
dining, group activities, and outside “Essential Caregiver” guidelines in August of 2020, and Bill and Bob were finally able to visit
visitors . Collingswood staff did their mother on September 4 . Inconsistent visitation guidelines post vaccination rallied the group
everything they could to keep residents and they launched their “One Year, Two Shots, Now What?” campaign on the one-year anniversary
happy and engaged, but nothing could of the lockdown to pressure the state to adjust restrictions in light of rising vaccination rates .
replace seeing their family members face
to face . When Bill reached out to UMC in FACE NJ and their partners are currently hard at work advocating for HR3733, a federal Essential
May of 2020, asking if he could visit his Caregiver Act . The bill, sponsored by 18 members of Congress, aims to prevent long-term
mother, he offered to provide his own lockdowns due to national health emergencies caused by outbreaks of highly contagious
PPE and follow any and all UMC safety disease, ensuring that every resident in a care facility in the U .S . can name one essential
protocols . Still, due to NJDOH caregiver for daily visits and caregiving and never face isolation from their family again .
restrictions, we had no choice but to
deny his request . The resulting heartache Through everything, Bill has remained grateful for UMC at Collingswood’s commitment to
and frustration catalyzed Bill’s ascent keeping family members apprised of the current situation, saying that “Open communication
from one resident’s son to an advocate makes all the difference .” In turn, UMC is grateful to Bill for his positive impact on seniors
for senior living residents everywhere . nationwide . His work reminds us that we all have the ability to compassionately serve in
Rose taught Bill from a young age that, community so that all are free to choose abundant life . We’re very proud to have Bill as a
member of our UMC family, but Rose Borrelle, mother of the squeaky wheel, is proudest of all .




8 9

The Squeaky Wheel Bill is a shining example of a UMC family



member compassionately serving in community.














Rose Borrelle has lived at United “The squeaky wheel gets the grease,”
Methodist Communities at Collingswood so Bill started squeaking . He
since February 2018 . For two years her researched how other areas of the
sons Bill and Bob were regular visitors, country were tackling visitation and
helping their mom keep her fridge clean opened a dialogue with the NJDOH
and stocked, ensuring her hearing aids to share his findings . As he saw it, the
were working, organizing her clothes, core problem was that the NJDOH
having meals together, providing categorized families as “social
emotional support…typical things visitors .” The label connoted casual
families do for our aging parents . drop-ins and chit chat and severely overlooked and undervalued the importance of social
bonds and emotional needs to a resident’s overall wellbeing . When he discovered that
When COVID-19 became a full-blown Minnesota had developed specific visitation guidelines for “Essential Caregivers” (individuals
pandemic, everything changed .
who were actively providing residents assistance with activities of daily living pre-COVID),
The NJ Department of Health (NJDOH) Bill urged NJDOH officials to create a similar program for NJ residents .
placed all senior living facilities on Around the same time, Bill formed a Facebook group called Family Advocate Care Experience
lockdown, isolating residents in their for Seniors (now called FACE NJ) and began amplifying stories of other families who were
apartments and prohibiting communal prevented from providing their loved ones with essential supplemental care . NJ adopted
dining, group activities, and outside “Essential Caregiver” guidelines in August of 2020, and Bill and Bob were finally able to visit
visitors . Collingswood staff did their mother on September 4 . Inconsistent visitation guidelines post vaccination rallied the group
everything they could to keep residents and they launched their “One Year, Two Shots, Now What?” campaign on the one-year anniversary
happy and engaged, but nothing could of the lockdown to pressure the state to adjust restrictions in light of rising vaccination rates .
replace seeing their family members face
to face . When Bill reached out to UMC in FACE NJ and their partners are currently hard at work advocating for HR3733, a federal Essential
May of 2020, asking if he could visit his Caregiver Act . The bill, sponsored by 18 members of Congress, aims to prevent long-term
mother, he offered to provide his own lockdowns due to national health emergencies caused by outbreaks of highly contagious
PPE and follow any and all UMC safety disease, ensuring that every resident in a care facility in the U .S . can name one essential
protocols . Still, due to NJDOH caregiver for daily visits and caregiving and never face isolation from their family again .
restrictions, we had no choice but to
deny his request . The resulting heartache Through everything, Bill has remained grateful for UMC at Collingswood’s commitment to
and frustration catalyzed Bill’s ascent keeping family members apprised of the current situation, saying that “Open communication
from one resident’s son to an advocate makes all the difference .” In turn, UMC is grateful to Bill for his positive impact on seniors
for senior living residents everywhere . nationwide . His work reminds us that we all have the ability to compassionately serve in
Rose taught Bill from a young age that, community so that all are free to choose abundant life . We’re very proud to have Bill as a
member of our UMC family, but Rose Borrelle, mother of the squeaky wheel, is proudest of all .




8 9

Love Matters:



A Message from Rev. Kimberly Wecht, director
of mission and pastoral care at United Methodist
Communities at Pitman


Dr . Bill Thomas, founder of the Eden Alternative, said,
“Loneliness, Helplessness and Boredom. Those three plagues
account for the bulk of suffering among our elders today. What
we have to do is create an environment where we fight those
three plagues every day so our elders can continue to engage
in the world. In a facility, love doesn’t matter, what matters is
compliance with published schedules and routines. In a human
habitat, in a home, love matters. That’s the difference.”

I am so blessed to be able to say with all certainty and pride
that we, at United Methodist Communities, have continued to
ensure that our residents and those we serve see our
communities as their home where they are valued, respected,
and loved . Living in a retirement community has been difficult
in the midst of a pandemic, but I am inspired by our associates’
demonstration of our values of compassion, respect and
service in ensuring that our residents are well cared for, feel
protected and loved . These are just a few examples of how I
have seen associates connect with our residents and exemplify
love and compassion throughout this past year:

• A community life associate decorates the resident’s door for
their birthday and has associates come sing to the resident
when their family is unable to visit .

• A dining services associate writes special notes on the meal “ Let no debt remain outstanding, except the continuing debt to
trays for the residents to encourage them while they are love one another, for whoever loves others has fulfilled the law.”
served in their apartments .
- Romans 13:8
• A maintenance associate involves a resident in creating a special display so that they feel
involved in the life of our community .

• A CNA helps a resident figure out how to call their family member using Facetime .

• A nurse helps a resident complete their word puzzle they are struggling with while
delivering their medication . Not only do these bonds, created in the daily interactions, greatly improve the well-being
and overall health of our residents, but also help our seniors to experience a more abundant
• A housekeeper walks a new resident to the dining room when they are struggling life even when they are not able to do all that they want to do because of the pandemic .
to find the way . This is what it means to live in one of our communities – to know that you are loved .






10 11

Love Matters:



A Message from Rev. Kimberly Wecht, director
of mission and pastoral care at United Methodist
Communities at Pitman


Dr . Bill Thomas, founder of the Eden Alternative, said,
“Loneliness, Helplessness and Boredom. Those three plagues
account for the bulk of suffering among our elders today. What
we have to do is create an environment where we fight those
three plagues every day so our elders can continue to engage
in the world. In a facility, love doesn’t matter, what matters is
compliance with published schedules and routines. In a human
habitat, in a home, love matters. That’s the difference.”

I am so blessed to be able to say with all certainty and pride
that we, at United Methodist Communities, have continued to
ensure that our residents and those we serve see our
communities as their home where they are valued, respected,
and loved . Living in a retirement community has been difficult
in the midst of a pandemic, but I am inspired by our associates’
demonstration of our values of compassion, respect and
service in ensuring that our residents are well cared for, feel
protected and loved . These are just a few examples of how I
have seen associates connect with our residents and exemplify
love and compassion throughout this past year:

• A community life associate decorates the resident’s door for
their birthday and has associates come sing to the resident
when their family is unable to visit .

• A dining services associate writes special notes on the meal “ Let no debt remain outstanding, except the continuing debt to
trays for the residents to encourage them while they are love one another, for whoever loves others has fulfilled the law.”
served in their apartments .
- Romans 13:8
• A maintenance associate involves a resident in creating a special display so that they feel
involved in the life of our community .

• A CNA helps a resident figure out how to call their family member using Facetime .

• A nurse helps a resident complete their word puzzle they are struggling with while
delivering their medication . Not only do these bonds, created in the daily interactions, greatly improve the well-being
and overall health of our residents, but also help our seniors to experience a more abundant
• A housekeeper walks a new resident to the dining room when they are struggling life even when they are not able to do all that they want to do because of the pandemic .
to find the way . This is what it means to live in one of our communities – to know that you are loved .






10 11

Community Benefit MENTORING AND SUPPORTING STUDENTS



Despite the difficult year, the impact of COVID-19, and the overall The Shores, Pitman, and Collingswood hosted nursing students for clinical

burden on associate and residents, United Methodist Communities experience and mentoring while Bristol Glen hosted social work and physical
therapy interns .
was able to deliver Community Benefit, continuing to do good for

the local neighborhoods . Here are some examples .






HOSTING COVID-19 AND FLU CLINICS

Bishop Taylor, Covenant Place, PineRidge of Backpack distribution to local
Montclair, and Wesley by the Bay hosted flu schools for students in need
vaccine clinics and COVID-19 testing clinics for their was done by Collingswood
local neighbors . and Bishop Taylor .








LOCAL PARTNERSHIPS AND OUTREACH

Bishop Taylor partnered with the East Orange Senior Center and the NJCU
College Theater Class to provide companionship and contact to local residents Collingswood worked with Jev’s program, a special needs program,
throughout the pandemic . and provided space for their students and their mentors for job training .




The Wesleyan continues the Senior
Space outreach program virtually which
includes fitness, film discussions, and
cooking and art classes .





First responders are our heroes! Bishop Taylor and Wesley by the Bay
provided food to thank them for all they do .
Total Community Benefit Value

Residents and associates of Collingswood collect and deliver food monthly to
the St . Paul’s Food Bank and are organizing a food drive for the upcoming for 2021
holiday season .
$8,915,136

The Shores’ “Stitch in Time” club donated crocheted and knitted hats and baby
blankets to the Volunteer Center of South Jersey .






12 13



Financials



Fiscal Year 2021 – July 1, 2020 through June 30, 2021



REVENUES AND OTHER SUPPORT OPERATING EXPENSES


HEALTH CARE $25,359,830 30.77% DIRECT CARE COSTS $33,955,128 41.47%

ASSISTED LIVING $27,938,747 33.90% DINING SERVICES $8,624,738 10.53%


MEMORY CARE $9,170,610 11.13% BUILDING SERVICES $11,143,873 13.61%

INDEPENDENT $3,784,524 4.59% ADMINISTRATIVE SERVICES $19,414,904 23.71%


HOME CARE $2,640,052 3.20% INTEREST EXPENSE $2,631,192 3.21%

OTHER $13,531,520 16.42% DEPRECIATION AND $6,111,510 7.46%
AMORTIZATION

Total revenue and other support Total operating expenses


$82,425,283 $81,881,345











FY 21 Giving by Fund


SENIOR WELLNESS FUND $3,055

TAPESTRIES MEMORY CARE FUND $4,789

ASSOCIATE COMPASSION & ENRICHMENT $6,619.42

UNITED AGAINST COVID-19 $14,784

COMMUNITY RESTRICTIONS $16,691

GIFT OF CARE CIRCLE $61,729.79
AREA OF GREATEST NEED $236,819.62

REALIZED BEQUESTS & TRUSTS $1,006,195.70


*Year over year, upwards of 70% of the contributions received by the UMC Foundation come in the
form of planned gifts, typically as bequests in wills, estate plans, and trusts. If you are interested in
joining our Wesleyan Society and ensuring that our ministry will be here to compassionately serve
future generations of seniors, please contact Linda M. Hill, PharmD, VP of Philanthropy.



14 15

Financials



Fiscal Year 2021 – July 1, 2020 through June 30, 2021



REVENUES AND OTHER SUPPORT OPERATING EXPENSES


HEALTH CARE $25,359,830 30.77% DIRECT CARE COSTS $33,955,128 41.47%

ASSISTED LIVING $27,938,747 33.90% DINING SERVICES $8,624,738 10.53%


MEMORY CARE $9,170,610 11.13% BUILDING SERVICES $11,143,873 13.61%

INDEPENDENT $3,784,524 4.59% ADMINISTRATIVE SERVICES $19,414,904 23.71%


HOME CARE $2,640,052 3.20% INTEREST EXPENSE $2,631,192 3.21%

OTHER $13,531,520 16.42% DEPRECIATION AND $6,111,510 7.46%
AMORTIZATION

Total revenue and other support Total operating expenses


$82,425,283 $81,881,345











FY 21 Giving by Fund


SENIOR WELLNESS FUND $3,055

TAPESTRIES MEMORY CARE FUND $4,789

ASSOCIATE COMPASSION & ENRICHMENT $6,619.42

UNITED AGAINST COVID-19 $14,784

COMMUNITY RESTRICTIONS $16,691

GIFT OF CARE CIRCLE $61,729.79
AREA OF GREATEST NEED $236,819.62

REALIZED BEQUESTS & TRUSTS $1,006,195.70


*Year over year, upwards of 70% of the contributions received by the UMC Foundation come in the
form of planned gifts, typically as bequests in wills, estate plans, and trusts. If you are interested in
joining our Wesleyan Society and ensuring that our ministry will be here to compassionately serve
future generations of seniors, please contact Linda M. Hill, PharmD, VP of Philanthropy.



14 15

Your Dollars Make a


Difference


The Gift of Care Circle provides support when our
residents, through no fault of their own, have exhausted
their financial resources . Through the generosity of family
members, associates, and individual friends of UMC, along
with churches, strategic business partners, and local
community groups, UMC’s most vulnerable residents are
able to remain in the communities they call home .


Tapestries Memory Care Fund supports UMC’s specialized
programming to enhance quality of life for residents and
clients living with Alzheimer’s disease or other forms of
dementia . Tapestries’ philosophy is centered around
respecting and embracing the individual’s situation and life
experience . Contributions to the Tapestries Fund aid in
providing music, fitness, socialization, and technology
programming to complement residents’ daily routines .

The Senior Wellness Fund assists UMC in our quest to give
older adults living both inside and beyond our walls access
to expert resources, lifelong learning, socialization, and
wellness programs . Contributions to the Senior Wellness
Fund currently support UMC’s Senior Spaces .

All donors now have the option to support two funds that
benefit UMC associates: the UMC Foundation’s Associate
Compassion Fund and Associate Enrichment Fund . The
Associate Compassion Fund funds assist UMC associates
struggling with unforeseen financial emergencies, while
the Associate Enrichment Fund has been launched to
provide scholarships, training, and professional
development opportunities . Note regarding donor lists
You may have noticed that this year’s Annual Report is considerably slimmer! In an
Donors always have the option to leave their gift effort to streamline and be good stewards of our resources, we have moved our
“undesignated” or “unrestricted” . This means the funds Fiscal Year 2021 donor recognition pages online. A roster of the friends, associates,
will be applied to the current Area of Greatest Need .
churches, businesses, and organizations who contributed $250+ over the fiscal year
Donations may also be restricted for use at a particular can be found at umcommunities.org/foundation/our-donors.
United Methodist Communities location . If you are interested
in restricting your gift in this way, we encourage you to
contact a member of the Foundation team to discuss
how your areas of interest can be matched to your UMC
community’s current needs .


16 17

Your Dollars Make a


Difference


The Gift of Care Circle provides support when our
residents, through no fault of their own, have exhausted
their financial resources . Through the generosity of family
members, associates, and individual friends of UMC, along
with churches, strategic business partners, and local
community groups, UMC’s most vulnerable residents are
able to remain in the communities they call home .


Tapestries Memory Care Fund supports UMC’s specialized
programming to enhance quality of life for residents and
clients living with Alzheimer’s disease or other forms of
dementia . Tapestries’ philosophy is centered around
respecting and embracing the individual’s situation and life
experience . Contributions to the Tapestries Fund aid in
providing music, fitness, socialization, and technology
programming to complement residents’ daily routines .

The Senior Wellness Fund assists UMC in our quest to give
older adults living both inside and beyond our walls access
to expert resources, lifelong learning, socialization, and
wellness programs . Contributions to the Senior Wellness
Fund currently support UMC’s Senior Spaces .

All donors now have the option to support two funds that
benefit UMC associates: the UMC Foundation’s Associate
Compassion Fund and Associate Enrichment Fund . The
Associate Compassion Fund funds assist UMC associates
struggling with unforeseen financial emergencies, while
the Associate Enrichment Fund has been launched to
provide scholarships, training, and professional
development opportunities . Note regarding donor lists
You may have noticed that this year’s Annual Report is considerably slimmer! In an
Donors always have the option to leave their gift effort to streamline and be good stewards of our resources, we have moved our
“undesignated” or “unrestricted” . This means the funds Fiscal Year 2021 donor recognition pages online. A roster of the friends, associates,
will be applied to the current Area of Greatest Need .
churches, businesses, and organizations who contributed $250+ over the fiscal year
Donations may also be restricted for use at a particular can be found at umcommunities.org/foundation/our-donors.
United Methodist Communities location . If you are interested
in restricting your gift in this way, we encourage you to
contact a member of the Foundation team to discuss
how your areas of interest can be matched to your UMC
community’s current needs .


16 17

UMC Leadership

United Methodist Communities STEERING GROUP




FOLLOWING IN THE FOOTSTEPS OF CHRIST Lawrence Carlson Elizabeth Andersen
President and CEO Corporate Director of Compliance & Risk
Management
David Glenn
OUR MISSION VP of Human Resources Julie Ellis
Linda M. Hill, PharmD Corporate Controller
Compassionately serving in community so that all VP of Philanthropy Pamela Garofolo

are free to choose abundant life Corporate Director of Tapestries
Cynthia Jacques

OUR VISION VP of Housing and Community Initiatives Travis Gleinig
Chief Information Officer
Robert Peterson
Growing through creativity, innovation and gracious hospitality VP of Finance Patricia Koepplinger

Executive Assistant
OUR VALUES David Rayha DaLinda Love
VP of Operations
Corporate Director of Clinical Services
Compassion Roberta Voloshin Deborah Walsh
VP of Marketing and Communications
Demonstrating love in our daily interactions Corporate Director of Homecare Services


Respect BOARD OF DIRECTORS FOUNDATION BOARD

Seeing and valuing sacred worth Nona Ostrove OF TRUSTEES
Chair Grant Karsner
Stewardship Rosa Williams Chair
Vice Chair Lawrence Carlson
Faithfully managing the resources entrusted to us
Robert Dietz Treasurer/Secretary
Treasurer Tracy Bartlett
Service Richard Rinck Judy Colorado


Finding joy in caring Secretary Rev. Edward Carll
Judy Colorado Douglas Fullman

Rev. Edward Carll Virginia Tesch
Douglas Fullman Stephen Wescott
Grant Karsner Joseph Zigler
Jana Purkis-Brash
Rebecca Stanislaw

Bishop John Schol
Gavin Stobie
Stephen Wescott

Rev. William Williams, III


18 19

UMC Leadership

United Methodist Communities STEERING GROUP




FOLLOWING IN THE FOOTSTEPS OF CHRIST Lawrence Carlson Elizabeth Andersen
President and CEO Corporate Director of Compliance & Risk
Management
David Glenn
OUR MISSION VP of Human Resources Julie Ellis
Linda M. Hill, PharmD Corporate Controller
Compassionately serving in community so that all VP of Philanthropy Pamela Garofolo

are free to choose abundant life Corporate Director of Tapestries
Cynthia Jacques

OUR VISION VP of Housing and Community Initiatives Travis Gleinig
Chief Information Officer
Robert Peterson
Growing through creativity, innovation and gracious hospitality VP of Finance Patricia Koepplinger

Executive Assistant
OUR VALUES David Rayha DaLinda Love
VP of Operations
Corporate Director of Clinical Services
Compassion Roberta Voloshin Deborah Walsh
VP of Marketing and Communications
Demonstrating love in our daily interactions Corporate Director of Homecare Services


Respect BOARD OF DIRECTORS FOUNDATION BOARD

Seeing and valuing sacred worth Nona Ostrove OF TRUSTEES
Chair Grant Karsner
Stewardship Rosa Williams Chair
Vice Chair Lawrence Carlson
Faithfully managing the resources entrusted to us
Robert Dietz Treasurer/Secretary
Treasurer Tracy Bartlett
Service Richard Rinck Judy Colorado


Finding joy in caring Secretary Rev. Edward Carll
Judy Colorado Douglas Fullman

Rev. Edward Carll Virginia Tesch
Douglas Fullman Stephen Wescott
Grant Karsner Joseph Zigler
Jana Purkis-Brash
Rebecca Stanislaw

Bishop John Schol
Gavin Stobie
Stephen Wescott

Rev. William Williams, III


18 19

COMMUNITIES
& HOMEWORKS


BISHOP TAYLOR
East Orange, NJ | 973-676-9057
UMCommunities .org/BishopTaylor
3311 State Route 33

BRISTOL GLEN Neptune, NJ 07753
Newton, NJ | 973-300-5788
BristolGlen .UMCommunities .org Telephone: 732-922-9800
Fax: 732-922-9375
COLLINGSWOOD Toll-Free: 800-352-6521
Collingswood, NJ | 856-854-4331 Website: UMCommunities .org
Collingswood .UMCommunities .org Email: info@UMCommunities .org


COVENANT PLACE To make a secure online donation,
Plainfield, NJ | 908-791-9430 please visit UMCommunities .org/
UMCommunities .org/CovenantPlace foundation/donate

PINERIDGE OF MONTCLAIR
Montclair, NJ | 973-746-0003
UMCommunities .org/PineRidge-of-Montclair CONNECT WITH US


PITMAN
Pitman, NJ | 856-589-7800
Pitman .UMCommunities .org FACEBOOK PINTEREST INSTAGRAM TWITTER LINKEDIN

THE SHORES
Ocean City, NJ | 609-399-8505 Subscribe to our YouTube Channel at
TheShores .UMCommunities .org www .youtube .com/UnitedMethodistCommunities


WESLEY BY THE BAY
Ocean City, NJ | 609-399-6701
UMCommunities .org/WesleybytheBay

Certified
THE WESLEYAN MAY 2021–MAY 2022
USA
Red Bank, NJ | 732-936-0760
UMCommunities .org/TheWesleyan


HOMEWORKS
Haddonfield, NJ | 856-300-2424
Freehold, NJ | 732-838-1950
Sparta, NJ | 973-940-6300 United Methodist Communities is in relationship with the
HomeWorks .UMCommunities .org Greater New Jersey Conference of the United Methodist Church.