February 20 Newsletter

Keeping You Informed:
West Updates

HCA Houston Healthcare West
Newsletter
February 2020

Mission:

Above all else, we are committed to the care and improvement of human
life.

Values:

We recognize and affirm the unique and intrinsic worth of each
individual.

We treat all those we serve with compassion and kindness.
We trust our colleagues as valuable members of our healthcare team and

pledge to treat one another with loyalty, respect, and
dignity.

We act with absolute honesty, integrity, and fairness in the way we
conduct our business and the way we live our lives.

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The HCA Healthcare Employee Value Proposition

#raisethebar #unlockpossibilites #carelikefamily

Making our mark

The Diamond Plus mark is a new element of the HCA Healthcare logo, and
it has unique significance. Diamonds represent a lifelong commitment and
are most valuable when clear—much like HCA Healthcare's clarity in its
commitment to provide patients the care they deserve. In fact, the
diamond in the center represents the patients we serve.
The four avenues around the diamond are the unique benefits
HCA Healthcare delivers to our patients:

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People

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25th Anniversary Celebration
Geriatric Psychiatric Unit

Both current and former colleagues gathered on Monday, January 20, 2020, for
the 25th year anniversary celebration of HCA Houston Healthcare West’s

Geriatric Psychiatry unit. Dr. Renu Thapar, Medical Director, Drs. Stuart Nathan
and Jorge Raichman, and dedicated staff care for a tremendously vulnerable

population. HCA Houston Healthcare West is proud to have served the Houston
geriatric psychiatric population and to have learned from these exemplary
caregivers.

Congratulations

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Congratulations
October Daisy Award Honoree

Susan Tran, RN, BSN

I arrived at West Houston in extreme need of emergency medical assistance. I
was treated excellently in the ER. When I got to the 3rd floor, I was in severe
pain because of my disease (lupus) and having strong chest pain. My nurse
Susan was such an amazing nurse. She was on point, on time with my meds.
She attended to my every medical need, but there's one thing that I really want
to point out. She was caring from the heart. I was so depressed, and she pulled
my spirits up by speaking to me with positive words that I know came from the
heart. Not only is she a wonderful nurse, but she cares about her patients. To
me, she demonstrated that to be healed completely, you have to have the best
medical attention. But when you are treated by someone like Susan who cares
and loves her job and her patients, you heal
even faster. I want to thank her from the
bottom of my heart for bringing my hopes up
and I wish her all the luck in the world.

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Congratulations
November Daisy Award Honoree

Melissa McCarty, RN, BSN, CVRN

Melissa was my cardiac intensive care nurse after I received a quad bypass.
Having not received this serious type of surgery, I was very scared of the
results. The doctor assured me that his staff would take good care of me. My
wife was also apprehensive about the surgery. While in ICU, Melissa was my
nurse for several days. She has a great ability to make you feel special. She has
the ability to know what you need before you even know it. Her care and touch
and happiness throughout the day makes you feel that you are the most
important patient at HCA. Melissa has not only
mastered the skill of nursing but has
demonstrated the gift of care and sensitivity
that patients need in this serious time in their
life.

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Congratulations
November All Star of the Month

Dina Serpas, EVS Tech

Interviewer: “Dina, first congratulations on being named the November All Star of the
Month! You have demonstrated an excellent customer service. We are proud to have
you here at HCA West.”
Interviewer: “When you’re not here at the hospital, what do you like to do in your free
time?”
Dina: “I like shopping and visiting friends. Even though I work in EVS, I enjoy cleaning
my house too. Most of all, I treasure the time I spend with my family. I have three
sons, a granddaughter and a grandson.
Interviewer: “What drives you to come to work every day?”
Dina: “I just enjoy the hospital environment. I like to be around patients and making
their stay here at West comfortable. I have been working here for 9 years and I love
every minute of it. “
Interviewer: “Thank you Dina for all you have done for this hospital. We appreciate
your service to our patients. May you continue to find happiness and success both at
work and in your personal life.”

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Congratulations
Ezi Umezurike, RN
Sarah Cannon Navigation Compass Award

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Congratulations
Sugar Land Cancer Center
Press Ganey - Guardian of Excellence Award

The Sugar Land Cancer Center won the 2019 Press Ganey Guardian
of Excellence Award.

They achieved this distinction by reaching the 95th percentile for
Patient Experience in Outpatient Oncology.

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Congratulations
Internal Promotions

Ashley Almanza, BSN, RN, CEN, CVRN-BC, NREMT-B
Manager, Trauma Program
Emergency Services Clinical Educator
HCA Houston Healthcare West

Victoria Clark, BSN, RN, CVRN-BC
Manager, Critical Care
HCA Houston Healthcare West

New Leaders

Karen Clark, BSN, RN
Manager, Advanced Clinicals
HCA Houston Healthcare West

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HCA Houston Healthcare West
New Hire Orientation Class

January 21, 2020

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January Birthday Celebration
Please join us for the next celebration on
February 21st during the Chili Cook-Off.

We appreciate and value you.

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Clinical Certifications Updates

The HCA Healthcare Clinical Certifications Support Program debuted
earlier this year for nursing positions. As of July 1st, the program has
expanded to other patient care positions:

 certified pharmacy technician
 sonography
 certified professional in healthcare information
 management systems and many more

The program offers test fee reimbursement and bonuses to employees
for achieving specific, nationally recognized certifications beyond those
required for their current position.

Reimbursement covers only the test fees necessary to sit for the
covered certification.

Costs related to course materials, study guides, test preparation courses
or other preparatory materials or classes are not eligible for
reimbursement. Additionally, fees associated with changing test dates,
extending the testing window, fees for failing to take a test, etc., are not
reimbursable.

Employees can view a complete list of covered certifications and apply
for reimbursement and a bonus by logging onto HCAhrAnswers.com and
entering key term “other patient care certification.”

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Did you know?
HCA matches charitable donations

In 2020, all benefits-eligible colleagues can double their impact in our
communities with charitable gift matching and volunteer grants.
Double your donations starting at $25 for your favorite charities, including the
HCA Hope Fund.
Unlock a $200 Care Card, a virtual gift card, for your favorite charities by
logging 10 hours of volunteer service.
Each calendar year, each employee has $500 in matching funds available for the
HCA Hope Fund, and $500 in matching funds available for other non-profit
organizations.
To learn more please visit https://hca.yourcause.com/home#/home

2020 HCA Healthcare
Scholar Program

The HCA Healthcare Scholars Program. Offers post-secondary education
scholarships of $2,000 to $5,000 to support eligible dependents of HCA
Healthcare colleagues.

The application period closes Friday, Feb 28. Before this deadline, eligible
dependents can apply at https://LearnMore.ScholarsApply.org/hcahealthcare.

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Benefits: Tuition Reimbursement

In support of HCA Healthcare’s commitment to the care and improvement of
human life, we proudly offer tuition reimbursement to encourage the
professional growth of our colleagues who wish to improve their knowledge,
skills and potential for advancement through continued education. The HCA
Healthcare tuition reimbursement policy offers:

 Reimbursement. Up to $5,250 in tax-free tuition reimbursement each
calendar year for higher education (tuition, books, and course-relation
fees). To be eligible, you must be a full-time or part-time employee with at
least 90 days of continuous service.

Benefits: Student Loan Assistance Program

The HCA Healthcare Student Loan Assistance Program offers:
Monthly Benefit Payments
After you have made your monthly payments, these benefits will be applied to
your loan:

 Full-time employees: $150 monthly benefit
 Part-time employees: $75 monthly benefit
Easy Process: Bright Horizons EdAssist Solutions will submit benefit payments
directly to your loan provider. You’ll also have 24/7 access to submit applications
and view your account online.

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Benefits: Corporate Discounts,

Anytime Fitness, 24 Hour Fitness, & More
Discounts

Follow the steps below and get your deal:
1. Login to your HR Answers account (www.hcahranswers.com)
2. Click on My Total Rewards
3. Click on HCA Rewards
4. Go to Consumer Discounts
5. Click on “Start Shopping Now with Corporate Shopping” or “Start
Shopping Now with Abenity”
6. Create an Account

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February Diversity Calendar

My facility is a place where differences are valued and people feel
included.

February 1-29: Black History Month
Begun in 1926 by Black scholar and historian Carter G. Woodson, Black
History Month was originally celebrated as a weeklong event. In 1976,
Congress expanded the observance to the entire month of February.

February 12: Abraham Lincoln’s Birthday
Abraham Lincoln served as the 16th president of the United States from
March 1861 until his assassination in April 1865. He is remembered for
leading the Union through the Civil War and freeing Confederate slaves
with the 1863 Emancipation Proclamation and for delivering the
Gettysburg Address.

February 14: Frederick Douglass Day
On this day in 1895, the famed African-American abolitionist, editor, orator,
author, statesman, and reformer died of a heart attack in his adopted
hometown of Washington, D.C.

February 17: Presidents' Day
On the third Monday in February, Americans remember the achievements
of two of the nation's presidents.

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February Diversity Calendar

My facility is a place where differences are valued and people feel
included.

February 22: George Washington’s Birthday
On April 30, 1789, George Washington, standing on the balcony of Federal
Hall on Wall Street in New York, took his oath of office as the first
President of the United States.

February 26-April 9: Western Christianity Lent
Lent is a period of fasting and prayer before Easter. The period of Lent is
preparation for the annual commemoration of the death and resurrection
of Jesus, celebrated during Holy Week.

February 23: W.E.B. DuBois Birthday
American civil rights activist, sociologist, educator, historian, writer,
editor, poet, and scholar, William Edward Burghardt Du Bois was born this
day in 1868. He was the first African-American to hold a Doctorate.

February 25: Mardi Gras
Mardi Gras, also known as Fat Tuesday (Mardi Gras is French for "Fat
Tuesday") or Shrove Tuesday, is the last day of feasting before Lent
begins on Ash Wednesday.

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Please Join Us: Nursing Services Forum

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Please Join Us!

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Employee Badge Update

 All new hires will receive an updated badge upon first day of hire.
 Departments will be notified by HR when it is their opportunity to

update their badges.

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Human Resources

The following are important contact numbers:
 HR Answers: 844-472-6797
 Family Medical Leave (Time Away From Work): 855-858-7557
 Employee Assistance Program (EAP): 800-434-5100
 BConnected (Benefits): 800-566-4114

HR Team:
Tamina Chenier - Vice President, Human Resources - Ext:*88246
Marketa de Rooy - Sr. HR Business Partner - Ext: *88072
Valynsia Sparks - HR Business Partner - Ext: *88064
Howard Mauldin - HR Coordinator - Ext: *88074
Sayeda Hasan - Manager, Employee Health - Ext: *88392
Paula Reed – RN Employee Health - Ext: *88073

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Quality

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Quality Recognition

HCA Houston Healthcare West received an A!
The Leapfrog Hospital Safety Grade provides data and research to help
consumers make informed decisions about a critical aspect of their hospital
stay – safety. The letter grade scoring system allows consumers to quickly
assess the safety of their local hospital, and choose the safest hospital to seek
care.

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The Joint Commission Triennial
Accreditation Survey
January 22-24, 2020

 During the exit conference, the surveyors were very
complimentary of the quality of care that we provide here at
West.

 We also received extremely positive comments regarding our
high level disinfection (HLD) processes, especially in our
Endoscopy unit.

Opportunities

 Room for improvement with physician and nursing documentation.
For example: consents, PCP notification, advance directives, pre
and post-procedures assessments

 Room for improvement with patient suicide precautions.
For example: assessment and reassessment, ligature risk
assessment and mitigation strategies

 Room for improvement with instrument handling and
transportation.
For example: biohazard labels needed to identify dirty instruments
and use of correct containers that are closed during transport

 Expired supplies.

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The Joint Commission Triennial
Accreditation Survey

What are the next steps?
•We will receive the official accreditation report by February 7, 2020.
•An action plan is under development to address all the findings. The
completed action plan, with the evidence of compliance, will be
submitted by March 24, 2020 (60 days after the last day of survey.)
•We will receive a follow-up visit from TJC, to ensure all findings in
the Environment of Care chapter were successfully addressed.

 Remember: No blocked electrical panels, fire alarms, pull
stations and medical gas valves in all areas across the facility.

 Please see next page for examples.

Continual Readiness for Joint Commission
is the key!

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No items
blocking Fire
Pull Station

Items should
be on one
side of the

hallway only

No blocked
electrical
panels

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Service

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AIDET

AIDET is an essential tactic to drive the patient experience house-wide.

AIDET reduces patient anxiety and fear regarding hospital procedures and
care.

A Acknowledge:
I
D Greet the patient by name. Make eye contact,
smile, and acknowledge family or friends in the
E room.
T Introduce:

Introduce yourself with your name, skill set, profes-
sional certification, and experience.

Duration:

Give an accurate time expectation for tests, physi-
cian arrival, and identify next steps. When this is
not possible, give a time in which you will update
the patient on progress.
Explanation:

Explain step-by-step what to expect next, answer
questions, and let the patient know how to contact
you, such as a nurse call button.
Thank You:

Thank the patient and/or family. Thank family
members for being there to support the patient.

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What Our Patients Are Saying About Us

“I couldn’t have had a better healthcare experience than I did at HCA Houston
Healthcare West! Staff (Carolyn -RN, NP and the ER staff) took care of me.
They were wonderful and I cannot say enough nice things about my stay at HCA
Houston Healthcare West.”

Google -

“I had the most amazing experience at West Houston Medical Center! ALL the
providers who take care of me during my 3-day stay at the hospital were
professional, detailed, warm, and receptive. They gave updates promptly about
my medical status. Each provider answered my questions or referred me to a
colleague who was in a best position to do so. One of the nurses spent quality
time explaining the security measures in place at the hospital. My experience at
West Houston was superb! ? and I highly recommend this hospital to anyone
who requires a facility with the most distinguished team of healthcare
providers.”
Google -

“The staff was friendly and explained everything each step of the way.”
Google -

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What Our Patients Are Saying About Us

“The most noticeable aspect of HCA Houston is the positive, attentive attitudes
of the staff. They all quickly lend aid above the ordinary. The radiology tech who
did my test took the time to walk me to my exit rather than just tell me how to
get there.”

Google -

“I love this hospital it's small and quaint. My dad had to have emergency
surgery on Monday on his stomach for a perforated bowel. The staff and
doctors have been excellent. The nursing staff has been helping him around
the clock. All the employees offer the same type of care and customer service.
Everyone is professional from the cleaning staff all the way to the surgeons.
I would absolutely recommend this facility.”

Google -

“I love West Houston Medical Center This has got to be the best hospital in
Houston all around! Nurses, doctors and staff are extremely friendly, wonderful
and very helpful. Truly this hospital is a one-of-kind! It takes many to form a
village, however, you've formed a hospital family and that is an
accomplishment! You've succeed in helping create a perfect bond between the
patient, the doctor and the hospital. West Houston Medical Center, don't
change a thing - you've got a winning formula.”

Google -

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Patient Engagement: Emergency Dept Results

*n = number of
surveys received

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Patient Engagement: Inpatient Results

*n = number of
surveys received

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ATTENTION

Please do not flush any non-toilet paper products. Instead,
place the non flushable materials in the trash can.
If you see that there are plumbing issues, leaks or maybe
there is a missing trash receptacle, please create a Facilities
Work order.
Working together, we can increase patient room availability
and minimize costly and avoidable plumbing emergencies.

Thank you team!

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Recent plumbing issues from wipes flushed in
patient room toilets.

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Growth

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Construction Update:
What To Expect and When

Main Entrance Update
Canopy/Driveway demolition: 2/3-2/14

This will be a very noisy process. We apologize in advance for the inconvenience.

Please let us know if at any point the work is disrupting patient care.

Patient Room Update
Blind Instillation: 3/1-3/31

We will need to block 2-4 rooms at a time. We will coordinate details as we get
closer to this date.

We are still on track for a June completion. Thank you for your patience as we
enhance our facility.

Patient Care Enhancements
Cath Lab/Bi-Plane:

Installation complete. First case successfully completed Monday, February 10th.

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Construction Update

Exterior Refresh Rendering (Day) - Construction in Progress

Exterior Refresh Rendering (Night) - Construction in Progress

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Construction Update

Front Entrance Renovation - Construction in Progress

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Construction Update

Lobby Rendering - Construction to begin late Summer 2020

Lobby Rendering - Construction to begin late Summer 2020

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Construction Update

Under Canopy - Construction in Progress

Surgical Services Waiting Area - COMPLETE

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Construction Update

Cath Lab Waiting Area - COMPLETE

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Construction Update

New Bi-Plane Room—COMPLETED

New MRI Approved

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HCA Urgent Care Centers
close to home and ready to
serve your medical needs.

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CareNow Urgent Care Locations:

Atascocita Kingwood Northpark
7072 FM 1960 Rd. E., Suite 7 300 Northpark Dr., Suite 100
Humble, TX 77346 Kingwood, TX 77339
281-397-5258 281-310-8445

Conroe League City Towne Center
1150 W. Dallas St.
Conroe, TX 77301 3150 Gulf Freeway South
713-955-4510 Dickinson, TX 77539
832-720-6345
Cypress
9110 Barker Cypress Rd. Magnolia
Cypress, TX 77433 10422 Research Forest Dr.
281-746-4944 Magnolia, TX 77354
832-702-7699
Fairmont
5233 Fairmont Pkwy., Suite I Memorial
Pasadena, TX 77505 14045 Memorial Dr., Suite 400
713-568-0240 Houston, TX 77079
832-548-4410
Friendswood
1729 S. Friendswood Dr. Montgomery
Friendswood, TX 77546 20042 Eva St., Suite 120
281-402-1930 Montgomery, TX 77356
936-207-2525
Heights
102 W. 11th St. Midtown
Houston, TX 77008 2707 Milam St.
832-539-4707 Houston, TX 77006
832-632-7135
Katy
6501 South Fry Rd., Suite 1000 River Oaks
Katy, TX 77494 1917 West Gray St.
832-260-0670 Houston, TX 77019
832-260-0650
Kingwood
1450 Kingwood Dr. Sugar Land
Kingwood, TX 77339 1403 Highway 6
832-548-4420 Sugar Land, TX 77478
832-260-0640

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Above all else, we are committed to the
care and improvement of human life.

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