MP - Proposed AP for L&D

Meeting Point – Way forward

Proposal for L&D

Contents 2018 Shangri-La Group. All Rights Reserved.

• Journey toward
Learning

• Key StrategOiesverview

• Program Overview
• Components
• Way forward

2

The Journey

Training to Learning

3

Creating a culture of Learning

meaningful and engaging
Learning is a key component of successful organizations' strategic plans. To remain relevant and viable,
organizations need to be agile in a day when the workplace is changing rapidly. To be agile and responsive to the
rapid changes in the workplace, people need to learn every day—and that learning needs to align with business
goals. Training will still need to be part of the strategy but learning will be the core tenant of success.

4

Key Strategies

Learning and Competencies

Aligning business needs with competencies and bridging the gap using technological advances

1 2 3 4 5

L&D Vision and Identifying Core Structuring Learning Use of Digital Tools & Blended Learning
Mission Competencies programs Online Learning Approach

5

Program Overview

Existing and new

• Basic Foundation course on
Hospitality

• Welfare Courses (mandatory)
• Leadership Courses
• Mid Management Courses
• Supervisory Courses
• Sales & Revenue programs
• Financial Courses for non

financials
• Departmental Trainings
• Online Learning
• Workshops & Seminar
• Programs facilitated by External

trainers

6

Basic Hospitality Courses Welfare Courses
examples
• Orientation examples

- General for all • Social Responsibility
- Mangers & Leaders • Environmental
- Sales & Revenue • Health & Safety
- Corporate • Food Safety
• Fire and Life Safety
• Good to Great Hospitality • Safety & Security
• Managing Guest Expectations • Emergency Procedure
• Problem Solving • Life Gaurds
• Core Competencies • Boat Navigation
• First Aid & CPR
- General • Risk Analysis Auditor
- Level wise • Stress Management
• Data Protection
• Luxury Standards

7

Leadership Courses Managerial Courses Supervisory Courses
examples
examples examples
• Corporate Orientation
• Organisation Behaviour • Emerging Leaders • Supervisory Skills
• Strategic Leadership • Engaging Millennials • Engaging Millennials
• Emotional Intelligence • Interview & Selection • How to give Feedback
• Engaging Millennials • Coaching & Feedback • Luxury Experience
• Graphic Facilitation • Design Thinking • Right to Authorise
• Interview & Selection • Luxury Experience • Goal Settings
• Coaching • Right to Authorise • Cost Control Initiatives
• Feedback Essentials • Financial Management • Public Speaking
• Performance • Goal Settings • Corrective Behaviour
• Cost Control Initiatives • Upselling
Management • Labour Productivity • Email writing
• Influence and • Budgeting and P&L • Public Speaking
• Public Speaking • Train the Trainer
Negotiation • Succession Planning • Buddy Training
• Change Management • Disciplinary Action & • Time Management

8 Corrective Behaviour

Sales & Revenue programs Subjective Areas:
examples Departmental Trainers
Financial Courses
Territory Management Seminars
Art of Networking Workshops
Consultative Selling External Training
Story Telling
Presentation Skills
Service to Sales
Influence & Persuasion

9

Way forward

Aligning Business Identifying Blended Performance Review:
Needs to Strategise Expected Learnings & OJTs ROI
a 5 year plan Competencies

Defining Collaborating with all Using a Management Strengthening Mid Managers
Learning @ MP DMCs system & Designated Trainers

10

11