Price List 2019/20

PRODUCT & PRICING GUIDE
OCTOBER 2019
SOUTH AFRICA

CONTENTS

WIDEX EVOKE™ 3
WIDEX EVOKE™ Bundle Options 4
Choose your Colour 5
WIDEX BEYOND™ 6
WIDEX Z POWER Options 6
WIDEX UNIQUE™ 7
WIDEX DREAM™ 8
WIDEX CROS™ 8
DEX™ DEVICES 9
WIDEX REMOTE CARE™ 10
Earware and Custom Ear-Tip Manufacture 11
Accessories & Spares 12
Batteries 13
Standard Service Level Agreement 14
Contact Us 15

PRODUCT KEYS

Keys Description Keys Description
FM
CIC Completely in the canal FS Z Fashion Mini (Behind the ear)
CIC m Completely in the canal - micro circuit RIC 312 D (F2)
XP In The Ear (ITE) power instrument RIC 312 DZ Fusion (Receiver in the canal with Z Power rechargeable kit)
RIC 10 (PA) Passion (Receiver in the canal) (F2 Z)
FS Fusion (Receiver in the canal) Fusion version 2
FP Fashion Power (Behind the ear) CAMISHA Fusion version2 (Receiver in the canal with Z Power
FA Fashion (Behind the ear) rechargeable kit)
D Computer Aided Manufacturing of Individual Shells for
Hearing Aids
Direct Streaming

VALUE ADDED TAX (VAT)

Please note that all prices listed in the Product and Pricing Guide INCLUDES VAT.

1

HEARING WIDEX EVOKE™
HAPPENS EVOLVES IN
IN REAL REAL LIFE
LIFE
The new widex evoke™, based on an
ACHIEVING A PERFECT FIT IN advanced, dual-core chip, delivers
A CLINIC CAN BE DIFFICULT both intelligent automation and
BECAUSE: intuitive user control. It leverages
• The user’s environment is artificial intelligence to create the best
real-life listening experience.
constantly changing
• Users seek different levels of THE TECHNICAL FOUNDATION

amplification depending on the FLEXIBLE CORE
circumstances
• Users have different intentions, ACCELERATED CORE
for instance they intend to hear
a conversation in one situation WIDEX EVOKE™ CONNECTIVITY ARTIFICIAL CLOUD DATA
and tune out in another PLATFORM Pure-link 2.4 GHz INTELLIGENCE Expanded platform
Dual-core processor Smartphone Smartphone app By linking many
CONSEQUENTLY, The Widex chipset integration via WIDEX EVOKE™ uses processing cores
SOME USERS: has the superior Bluetooth expands the computational through the cloud,
• Return the hearing aids or processing power and processing power of the the platform has
flexibility to enable capabilities. smartphone to the potential to
seldom use them both intelligent operate machine- create a network
• Attempt to make their own automation and user learning features of extraordinary
control – energy- such as SoundSense processing power
adjustments efficiently. Learn. to help users.
• Come back to the clinic and

ask for help

EVOKE EVOKE EVOKE EVOKE EVOKE EVOKE EVOKE EVOKE EVOKE EVOKE** EVOKE EVOKE*
CIC CIC MICRO XP RIC 10 (PA) FS FP FA FM BTE 13 D RIC 312 D FS Z RIC 312 D Z

(F2) WX0238X (F2 Z)
1005376*001
EVOKE440 WX0237C WX0237C WX0236C WX0232X WX0233X WX0235B WX0234B WX0234B WX0235B WX0242X WX0238X
HANC CODE 1005430*001 1005430*001 1005429*001 1005423*001 1005425*001 1005428*001 1005426*001 1005426*001 1005428*001 1019724*001 WX0239X 1005376*001
NAPPI CODE 1005377*001
EVOKE330 WX0231C WX0231C WX0230C WX0226X WX0227X WX0229B WX0228B WX0228B WX0229B WX0243X WX0239X
HANC CODE 1005422*001 1005422*001 1005421*001 1005463*001 1005464*001 1005420*001 1005418*001 1005418*001 1005420*001 1019726*001 WX0240X 1005377*001
NAPPI CODE 1005378*001
EVOKE220 WX0225C WX0225C WX0224C WX0220X WX0221X WX0223B WX0222B WX0222B WX0223B WX0244X WX0240X
HANC CODE 1005462*001 1005462*001 1005457*001 1005449*001 1005450*001 1005455*001 1005453*001 1005453*001 1005455*001 1019727*001 WX0241X 1005378*001
NAPPI CODE 1005379*001
EVOKE110 WX0219C WX0219C WX0218C WX0214X WX0215X WX0217B WX0216B WX0216B WX0217B WX0245X WX0241X
HANC CODE 1005448*001 1005448*001 1005447*001 1005370*001 1005371*001 1005373*001 1005372*001 1005372*001 1005373*001 1019728*001 WX0320X 1005379*001
NAPPI CODE 1047806*001
EVOKE100 WX0327C WX0327C WX0326C WX0322X WX0323X WX0325B WX0324B WX0324B WX0325B WX0321X WX0320X
HANC CODE 1047814*001 1047814*001 1047813*001 1047808*001 1047809*001 1047812*001 1047811*001 1047811*001 1047812*001 1047807*001 WX0328X 1047806*001
NAPPI CODE 1047815*001
EVOKE50 WX0335C WX0335C WX0334C WX0331X WX0333B WX0332B WX0332B WX0329X WX0328X
HANC CODE 1047870*001 1047870*001 1047868*001 1047865*001 1047867*001 1047866*001 1047866*001 1047861*001 1047815*001
NAPPI CODE
EVOKE30 WX0337B WX0336B WX0336B
HANC CODE 1047872*001 1047871*001 1047871*001
NAPPI CODE

* ZPOWER Rechargeable Solution includes instrument and the battery door. Order Starter kit separately.  Refer to Z Power Options on page 6 ** EVOKE 100 and EVOKE 50 only available in F2 model

 3 year warranty applicable on E220 - E440 models  2 year warranty on E30 - E110 models

3

EVOKE BUNDLE OPTIONS

*ACTIVE *ACTIVE *ACTIVE *ACTIVE *ACTIVE *ACTIVE *ACTIVE *ACTIVE **MEDIA ***RECHARGE ***RECHARGE
CIC CIC MICRO XP RIC 10 (PA) FS FP FA FM RIC 312 D (F2) FS Z RIC 312 D Z (F2 Z)

EVOKE440 WX0301C WX0301C WX0300C WX0297X WX0298X WX0299B WX0298B WX0298B WX0294X WX0290X WX0290X
HANC CODE 1047913*001 1047913*001 1047912*001 1047802*001 1047803*001 1047911*001 1047804*001 1047804*001 1047799*001 1047795*001 1047795*001
NAPPI CODE
EVOKE330 WX0307C WX0307C WX0306C WX0302X WX0303X WX0305B WX0304B WX0304B WX0295X WX0291X WX0291X
HANC CODE 1047919*001 1047919*001 1047918*001 1047914*001 1047915*001 1047917*001 1047916*001 1047916*001 1047800*001 1047796*001 1047796*001
NAPPI CODE
EVOKE220 WX0313C WX0313C WX0312C WX0308X WX0309X WX0311B WX0310B WX0310B WX0296X WX0292X WX0292X
HANC CODE 1047899*001 1047899*001 1047897*001 1047921*001 1047892*001 1047896*001 1047894*001 1047894*001 1047801*001 1047797*001 1047797*001
NAPPI CODE
EVOKE110 WX0319C WX0319C WX0318C WX0314X WX0315X WX0317B WX0316B WX0316B WX0376X WX0293X WX0293X
HANC CODE 1047805*001 1047805*001 1047910*001 1047901*001 1047903*001 1047908*001 1047906*001 1047906*001 1052018*001 1047798*001 1047798*001
NAPPI CODE
10 10 312 10 312 13 312 312 312 312 312
BATTERY TYPE
DEX

T-COIL
*ZPOWER
CHARGING KIT
PROGRAMME
BUTTON
VOLUME
BUTTON

*ACTIVE **MEDIA ***RECHARGE

INCLUDES 2 HEARING AIDS WITH A PERFECTDRY LUX INCLUDES 2 HEARING AIDS WITH A TV-PLAY INCLUDES 2 HEARING AIDS, 2 BATTERIES AND A PERFECTDRY LUX
RECHARGEABLE,
INCLUDING CHARGER

4

CHOOSE YOUR COLOURS

COLOUR Autumn Beige
(Upper Housing) Tan Silk
Cappuccino Brown
COLOUR CODE Summer Gold
EVOKE RIC 10 (PA); FS; FP; FA; Silver Grey
FM; BTE 13 D; RIC 312 D (F2); Titanium Grey
FS Z; RIC 312 D Z (F2 Z). Tech Black
Pearl White
COLOUR Sporty Red
Deep Blue
COLOUR CODE Lime Green
EVOKE CIC; ITE; CUSTOM. Shocking Pink
Mediterranean
Turquoise

Light Beige 075 077 078
Clay Brown
Dark Brown Not available in Evoke 100, 50, 30

YOUR CLIENT’S SMARTPHONE LETS YOU BE THERE

WIDEX EVOKE™ APP WIDEX TONELINK APP WIDEX REMOTE CARE™ APP
GUIDES USERS TO GIVES USERS EASY BRINGS USERS HEARING
PERSONALISED HEARING* CONTROL OF KEY CARE ANYWHERE*
FUNCTIONS
•• Choose the preferred sound profiles in SoundSense •• Connects users with their hearing
Learn. WIDEX EVOKE™ learns the user’s preferences •• Turn a smartphone into a remote care professional through the user’s
and shares them in COMPASS GPS (with user consent control for your hearing aid smartphone
only)
•• Change programs •• Gives users real-time hearing
•• Control WIDEX TV PLAY™ •• Adjust volume; mute and unmute assistance from wherever they
•• Mute or adjust hearing aid volume, use the equaliser to need it
the hearing aid
adjust sounds •• Change directional focus to aid •• Saves users time by limiting trips to
•• Create personal programs with the user’s own names, the clinic
listening
photos and sound adjustments •• No need to carry separate assistive •• Eliminates the need for users to
•• Add locations to programs so they automatically start remember every difficult hearing
listening devices or to touch the situation for their next clinic
working when the user visits a specific place hearing aid appointment
•• Locate lost hearing aids
*Requires a REMOTE LINK device as
*For smartphone-compatible WIDEX EVOKE™ BTE 13 D, well as the REMOTE CARE app
RIC 312 D and FUSION 2 models only

5

BZOEPPYTOOIOWNNEDSRAFNODREVOKE

Z POWER Z POWER
INDIVIDUAL ITEMS RETROKIT/UPGRADE KIT
(Monaural solution)*

BEYOND™ BEYOND™ Z Z CHARGER WX0192I Z440 WX0195I
2.4 GHZ DIRECT RECHARGEABLE HANC CODE 286784*001 HANC CODE 287358*001
CONNECTIVITY SOLUTION NAPPI CODE NAPPI CODE
Z BATTERY DOOR WX0193I Z330 WX0195I
FUSION 2 RIC BZ440** FUSION 2 RIC HANC CODE 286783*001 HANC CODE 287358*001
HANC CODE NAPPI CODE NAPPI CODE
B440* NAPPI CODE WX0188X Z BATTERY** WX0194I Z220 WX0195I
BZ330 286779*001 HANC CODE 286785*001 HANC CODE 287358*001
HANC CODE WX0111X HANC CODE NAPPI CODE NAPPI CODE
NAPPI CODE WX0189X Z110 WX0195I
NAPPI CODE 261210*001 BZ220 286781*001 ** 3 month warranty HANC CODE 287358*001
HANC CODE NAPPI CODE
B330 NAPPI CODE WX0190X
BZ110 286782*001 * Widex Lab based upgrade
HANC CODE WX0112X HANC CODE
NAPPI CODE WX0191X
NAPPI CODE 261212*001 286780*001

B220

HANC CODE WX0113X

NAPPI CODE 261213*001 Z Rechargeable Solution includes hearing
B110 instrument and the battery door.

Z Charger and Z Battery required.

HANC CODE WX0114X

NAPPI CODE 261214*001

*3 year warranty applies to B440 and Z440 only

FITTING RANGE Open fit
option
S-RECEIVER M-RECEIVER P-RECEIVER HP-RECEIVER Battery
size
Battery life
Preference
control
Program
shift
Telecoil
DEX
devices*
Max gain
MPO L
Bandwidth
IP rating

S-RECEIVER Yes 312 170 hrs Yes Yes Yes All 62 dB 118 dB SPL 100 Hz - 10,000 Hz IP-68
M-RECEIVER Yes 312 170 hrs Yes Yes Yes All 69 dB 124 dB SPL 100 Hz - 10,000 Hz IP-68
P-RECEIVER No 312 160 hrs Yes Yes Yes All 70 dB 132 dB SPL 100 Hz - 6,750 Hz IP-68
HP-RECEIVER No 312 155 hrs Yes Yes Yes All 84 dB 138 dB SPL 100 Hz - 7,300 Hz IP-68

6

UNIQUE UNIQUE UNIQUE UNIQUE UNIQUE UNIQUE UNIQUE UNIQUE
CIC CIC MICRO XP PA FS FP FA FM

UNIQUE440 WX0006C WX0006C WX0005C WX0001X WX0002X WX0004B WX0003B WX0003B
HANC CODE 261791*001 261791*001 261790*001 261181*001 261182*001 261789*001 261183*001 261183*001
NAPPI CODE
UNIQUE330 WX0012C WX0012C WX0011C WX0007X WX0008X WX0010B WX0009B WX0009B
HANC CODE 261797*001 261797*001 261796*001 261792*001 261793*001 261795*001 261794*001 261794*001
NAPPI CODE
UNIQUE220 WX0018C WX0018C WX0017C WX0013X WX0014X WX0016B WX0015B WX0015B
HANC CODE 261119*001 261119*001 261118*001 261114*001 261115*001 261117*001 261116*001 261116*001
NAPPI CODE
UNIQUE110 WX0024C WX0024C WX0023C WX0019X WX0020X WX0022B WX0021B WX0021B
HANC CODE 261146*001 261146*001 261145*001 261140*001 261142*001 261144*001 261143*001 261143*001
NAPPI CODE
UNIQUE100 WX0207C WX0207C WX0206C WX0202X WX0203X WX0205B WX0204B WX0204B
HANC CODE 1005434*001 1005434*001 1005433*001 1005424*001 1005427*001 1005432*001 1005431*001 1005431*001

NAPPI CODE WX0211C WX0211C WX0210C WX0209B WX0208B WX0208B
UNIQUE50 1005367*001 1005367*001 1005366*001 1005365*001 1005364*001 1005364*001
HANC CODE
WX0213B WX0212B WX0212B
NAPPI CODE 1005369*001 1005368*001 1005368*001
UNIQUE30
HANC CODE

NAPPI CODE

7

DREAM DREAM DREAM DREAM DREAM DREAM DREAM DREAM DREAM
CIC CIC MICRO XP PA FS 9 FP FA m CB

DREAM220 WX0045C WX0045C WX0044C WX0039X WX0040X WX0043B WX0043B WX0041B WX0042B
HANC CODE 261123*001 261123*001 261122*001 261110*001 261111*001 261120*001 261120*001 261112*001 261113*001
NAPPI CODE
DREAM110 WX0052C WX0052C WX0051C WX0046X WX0047X WX0050B WX0050B WX0048B WX0049B
HANC CODE 261201*001 261201*001 261199*001 261175*001 261186*001 261195*001 261195*001 261188*001 261191*001
NAPPI CODE
DREAM100 WX0060C WX0060C WX0058C WX0053X WX0054X WX0057B WX0057B WX0055B WX0056B
HANC CODE 261229*001 261229*001 261228*001 261095*001 261096*001 261227*001 261227*01 261097*001 261225*001
NAPPI CODE
DREAM50 WX0066C WX0065B WX0065B WX0063B WX0064B
HANC CODE 261094*001 261093*001 261093*001 261091*001 261092*001
NAPPI CODE
DREAM30 WX0118B WX0118B WX0117B
HANC CODE 277014*001 277014*001 277010*001
NAPPI CODE

CROS CROS CROS
FA FS
HANC CODE
WX0075B WX0076X
NAPPI CODE 261211*001 261134*001

Battery Type 312 312

78

CCOONMNPLEECTTEIVDITEYX WIDEX TV PLAY™ TV-DEX

Our range of DEX communication solutions keep end-users FEATURES WX0285I FEATURES WX0106I
connected to a world of sound. 261253*001
• Stream audio direct from the TV 1021165*001 • High quality audio
• Ultra-low delay Echo-Free™
into hearing aids • Inputs for both TV and hi-fi systems
• Control via the Evoke App on a smartphone • Room Off feature
• Discreet and elegant design • 10 hours of non-stop capacity
• Rechargeable using the TV-Base
* Exclusively compatible with
EVOKE NB An Optical to Analogue
FUSION2 (Toslink) converter may be
required for some TV Types and is not
included.

Optical to Analogue converter price:

COM-DEX WX0104I CALL-DEX WX0102I UNI-DEX WX0103I
261251*001 261249*001 261250*001
FEATURES FEATURES FEATURES
• True hands-free communication
• Compatible with most mobile phones • Connects to most mobile • Connects to all devices
• Stream audio from most Bluetooth devices phones with 3.5 mm jack with 3.5 mm jack output
• Available in three stylish colors output
• 8 hours of streaming time • Streams automatically
• 8 days of standby/control time** • Streams automatically • Built-in microphone for handsfree
• Comfortable fabric neck loop • Constant streaming up to 80 hours
• Control your hearing aids via COM-DEX app • No buttons talking
• Standby up to 3 weeks • Battery life 40 hours when streaming
** 12 hours per day • Small and easy to handle • 4 months standby
• Battery recharges in 1 hour
• Room Off feature

COM-DEX REMOTE-MIC RC-DEX FM+DEX

FEATURES WX0105I FEATURES WX0101I FEATURES WX0109I
261252*001 261248*001 • A flexible device for FM 261254*001
• Connects wirelessly via COM-DEX • Program toggle
to all Widex wireless hearing aids • Volume up/down streaming
• Key ring attachment • Small and easy to handle
• Convenient steel clip for easy attaching • Approximately 12 months of • Antenna range up to 90ft.
• 10 hours of battery capacity
• Mute/Unmute microphone directly on the COM-DEX Remote battery life
Mic button • Lock switch

• Microphone can also be controlled using the COM-DEX app

Bundle COM-DEX plus COM-DEX REMOTE-MIC:

Without purchase of hearing aid:
With purchase of hearing aid:

9

WCOIDNENXERCETMWOITTHE CYOARUER™C—LIENTS

WE ARE HAPPY TO
INTRODUCE THE
NEW WIDEX REMOTE
CARE™ SOLUTION –
OUR WEB-BASED
TELECARE SOLUTION.

With WIDEX REMOTE CARE™
you can connect face-to-face
with your clients about any *NEW
issues or concerns they may WIDEX REMOTE LINK™

have, without them having to * Price under Accessories/Programming - page 12

visit the practice. You can adjust their Widex hearing aids
remotely. WIDEX REMOTE CARE™ makes connecting easy and
remote hearing aid adjustment immediately more satisfying.

WIDEX REMOTE CARE solution consists of:
REMOTE CARE in Compass GPS to control the remote fitting
and fine-tuning session
REMOTE CARE App to be used on smartphone by the client -
iOS and Android
REMOTE LINK device used by client for connection between
smartphone and the hearing aid.
Supporting EVOKE, BEYOND, UNIQUE and DREAM –
in all performance levels (except CIC Micro)
ONE YEAR Warranty

Chances are your client will be happier with the
sound and less likely to return the hearing aid
after the trial period. That way you can free up
time for new clients.
Sounds like a good solution to grow your business?
Go ahead and try it today!

10

EEAARRW-TIAPRMEAANNUDFACCUTSUTOREM FREE AACNCDESSPSAORREIESS
SHIPPING
The CAMISHA concept is under continuous development. Our experience is second-to-none ON ALL Item Price
in manufacturing, custom ear-tips and ITEs to the highest quality and accuracy. ORDERS
Because we retain all earmould data, we can rapidly remanufacture comfortable earmoulds
with tips that have consistently good seals time after time. OVER
R2 300

Item Price Item Price CLEANING TOOLS AND ACCESSORIES
BTE cleaning kit
EASYWEAR THIN TUBE (Sizes 0-4) EARWIRE RITE (sizes -2 to 5) ITE cleaning kit
Thin Tube 0.9mm EarWare RIC/RITE - assortment box CIC cleaning kit
Thin Tube 1.4mm EarWire RITE - size -2 Cleaning cloth
EarWire RITE - size -1 Dry-Aid Kit
EASYWEAR INSTANT TIPS FOR RIC AND EarWire RITE - size 0 Dri-Aid replacement capsules (4 pcs.)
THIN TUBE EarWire RITE - size 1 *PERFECTDRY LUX™ Electronic Drying Station
Assortment Thin Tube + Dome Box EarWire RITE - size 2 **PERFECTDRY LUX™ Rechargeable
Instant open ear-tip XS EarWire RITE - size 3 PERFECTDRY LUX™ Rechargeable INCLUDING
Instant open ear-tip S EarWire RITE - size 4 Charger
Instant open ear-tip L EarWire RITE - size 5 Earmould Blower
Instant tulip ear-tip M Vent Wax Remover short
Instant tulip ear-tip L BTE RIC Vent Wax Remover long
Instant double ear-tip XS Custom CAMISHA ear-tip for BTE thin tube/RIC Cleaning Brush
Instant double ear-tip S EarWire and receiver assembly (S/M/P) (sizes 0-4) Cerustop XL for HP & SP receiver (8 pcs)
Instant double ear-tip M Fully assembled earwire, receiver and ear-tip (S/M/P) Nanocare Waxguard (8 pcs)
Instant double ear-tip L Fully assembled earwire, receiver and shell (Fusion HP/ Clothing Clips (Pediatric/Adult)
Instant round ear-tip  - 1 vent S Super SP)
Instant round ear-tip  - 1 vent M SPARE PARTS
Instant round ear-tip  - 1 vent L BTE STANDARD ITE battery drawers
Instant round ear-tip  - 2 vents S Acrylic earmould each CIC battery drawers
Instant round ear-tip  - 2 vents M Silicone earmould each m series battery drawers
Instant round ear-tip  - 2 vents L Custom micro & élan shell (excluding receiver) each Passion battery drawers
Anchors (instant lock) for Easywear Swim plugs with Connecting Cord (Pair) RC-DEX battery drawers
Elan / RIC / RITE ear-set measurement tool Ear hooks (Pediatric/Adult)
Microphone Grids
11
* PERFECTDRY LUX™ HANC CODE NAPPI CODE
**PERFECTDRY LUX™ Rechargeable WX0288I 1036016*001
WX0289I 1036017*001

AACNCDESSPSAORREIESS BATTERIES

Item Price Item Price Item Price Item Price

PROGRAMMING F.O.C WIDEX BATTERIES WX0198I OTHER BATTERIES WX0286I
USB Link WIDEX 10 (Pack of 6) 1005415*001 RAYOVAC Cochlear Implant Pro 1036013*001
Link Connector F.O.C HANC CODE Battery (Pack of 6)
nEARcom F.O.C NAPPI CODE WX0199I HANC CODE WX0287I
Tech module for nEARcom WIDEX 13 (Pack of 6) 1005416*001 NAPPI CODE 1036014*001
Compass software * HANC CODE CR2032 Lithium Battery
NOAH4 1-2 User * NAPPI CODE WX0200I HANC CODE
NOAHLINK WIDEX 312 (Pack of 6) 1005417*001 NAPPI CODE
Pro Link HANC CODE RAYOVAC BATTERIES WX0184I
REMOTE LINK NEW NAPPI CODE WX0201I RAYOVAC 10 (Pack of 6) 284087*001
* contact accounts for pricing. WIDEX 675 (Pack of 6) 1005419*001 HANC CODE
HANC CODE NAPPI CODE WX0185I
IMPRESSION TAKING NAPPI CODE RAYOVAC 13 (Pack of 6) 284089*001
Impression Gun HANC CODE
Impression material for gun - NAPPI CODE WX0186I
8 cartridges RAYOVAC 312 (Pack of 6) 284090*001
Mixing Canulas 100pcs HANC CODE
Impression Syringe NAPPI CODE WX0187I
Impression Material + hardener RAYOVAC 675 (Pack of 6) 284093*001
Hardener 20g HANC CODE
Impression pads 100pcs NAPPI CODE
Pre-bent tube 20pcs
Otoscope

FREE
SHIPPING
ON ALL
ORDERS

OVER
R2 300

12

STANDARD SERVICE WAX GUARDS and MICROPHONE COVERS returned without specific components such as receivers, ear wires,
LEVEL AGREEMENT hooks, cleaning tools, batteries, dry-aid kit, packaging etc. will be
Wax guards and microphone covers are not covered under warranty liable for charge at the standard component rates.
WARRANTY as these items are considered as consumable items. These items are
available to be purchased separately. WIDEX SA will remake custom shells for ITE/CIC and custom tips as
HEARING AID ELECTRONIC COMPONENTS required during the aid’s fitting period up to a maximum of 3 months
WIDEX SA provides a two-year* electronic components warranty UNAUTHORISED REPAIR after original invoice date.
on all digital hearing aids and CROS transmitters from date of
invoice, which includes cover for amplifier circuitry, microphones and Unauthorised, unqualified or third-party repair work immediately An administration charge of R345 for BTE’s and R517,50 for custom
receivers. renders any warranty cover invalid. aids will be applied if returned in a 4 - 6 week period after original
invoice date. No device will be considered for return after this period
Any problem arising during this time period must be reported to SERVICE OPTIONS OUT OF WARRANTY REPAIRS unless approved by WIDEX SA, subject to additional charge.
WIDEX SA on WIDEX SA repair paperwork, and the aid returned for
repair or exchange (at the discretion of WIDEX SA). All returned out of warranty hearing aids will be subject to the
following scale of charges:
The warranty covers issues arising from manufacturing defects
or normal hearing aid use. Water damage, excessive cerumen Service Level Descriptions Price TERMS OF PAYMENT
contamination or defects caused as a result of improper use are not
covered. Improper use will be defined at the full discretion of WIDEX 1 Service: An internal & external cleaning, testing Payment terms are net 30 days from end of month of invoice.
SA. External components considered defective must be returned to performance to specification, and replacement
WIDEX SA referencing the serial number of the original aid to ensure Overdue accounts may have orders withheld at the discretion of
continued warranty cover. of sound tubes/suspensions and wax guard WIDEX SA.

HEARING AID CASINGS and SHELLS bushings, SHIPPING AND HANDLING CHARGES
WIDEX SA provides a two-year* warranty on all casings and shells
for hearing aids and CROS transmitters, and includes moving parts 2 Minor Service: Includes a service plus Orders placed for hearing aid devices will receive free shipping on
such as battery doors / battery covers. The warranty covers any replacement of low value spare parts. overnight delivery service.
manufacturing defects or problems arising during normal hearing
aid use. Any defect caused by improper use is not covered. Water 3 Re-shell: Remake of shell including a service. Other shipment services are available at additional cost, speak to
damage, excessive cerumen contamination or defects caused as a Customer Services for confirmation.
result of improper use are not covered. 4 Major Service: A service plus replacement of
any defective transducers. DEXI ORDERS
External components considered defective must be returned to Children / Youth under 19 years of age will qualify for:
WIDEX SA. External components cannot be replaced under warranty 5 Amplifier Replacement:
unless the serial number of the associated hearing aid is provided. Includes a service. Excludes any other parts. • 10% reduction on the list price of the hearing aid.
• Under dispenser comments request “DEXI” order
REMOTE CONTROL AND DEX UNITS 6 Refurbishment: • Submit a copy of the birth certificate/ID with the order
WIDEX SA provides a two-year warranty on all remote control and Replacement of parts to factory specifications. • Dexi accessories supplied subject to availability
DEX units.
• Prices exclude courier. EXPRESS SERVICE
The warranty covers any issues arising from manufacturing defects. • All parts replaced carry a 3 months warranty, except amplifiers &
Water damage, or defects caused as a result of improper use are not Express option accommodated time permitting subject to the
covered. RIC receivers which have a 12 months warranty. following charges:

EASYWEAR / EARWIRE / TUBES AND TIPS • A quotation fee of R155 excluding VAT, will be levied on quotes Price
Within the warranty period the easywear, earwire, tubes and tips will
be replaced twice. that are not accepted. Charge on repairs

13 • Widex reserves the right to refuse repair work on devices older Charge on new orders

than 7 years or on the occasion of extreme damage.

• Quotations for repairs will only be done if the repair required

exceeds a SERVICE.

• Turnaround time for repairs is 2 working days.

RETURN POLICY EXTENDED 12 MONTH WARRANTY

WIDEX SA will accept the return of a device for up to a maximum Price
of 30 days after date of original invoice, provided that the device
is returned in good working condition, has not been subject to Prices are subject to the exchange rate. Prices and offers may be
customisation (other than fitting), has not been exposed to excessive changed or withdrawn without prior notice.
wear and tear and is in its original packaging with accessories. Items

SALES CONTACTS CONTACT US

PER PROVINCE TEAM SOUTH AFRICA

DEBBIE PRINSLOO Phone Email

LIMPOPO, MPUMALANGA, SWITCHBOARD 087 351 5105
PRETORIA, WESTERN CAPE
LIMPOPO SALES 0823194552 [email protected]
GEORGE Anthony Martin 0820708256 [email protected]
ENGELBRECHT Debbie Prinsloo 0829227642 [email protected]
George Engelbrecht 0716796660 [email protected]
EASTERN CAPE, FREE STATE, Yatesh Dayaram
GAUTENG, NORTH WEST,
NORTHERN CAPE

YATESH DAYARAM

KWA-ZULU NATAL

NORTH WEST MPUMALANGA CUSTOMER SERVICE
GAUTENG Mia-Carla Ferreira
Geela De Gouveia
Ext 1331 [email protected]
Ext 1301 [email protected]

FREE STATE AUDIOLOGICAL AND CLINICAL SUPPORT

KWA-ZULU Tasveer Rathiram Ext 1333 [email protected]
NATAL
NORTHERN CAPE

OPERATIONS AND LOGISTICS

Andrew Scott Ext 1302 [email protected]

EASTERN CAPE IT SUPPORT Ext 1310 [email protected]
Tim Frost

WESTERN CAPE INVOICING AND ACCOUNTS

Mervin Rungasami Ext 1305 [email protected]
[email protected]
Ashwin Sewsunker Ext 1316

14

WIDEX SA

1st Floor Island Office Block
22 Island Circle
Riverhorse Valley 4017
PO Box 201011,
Durban North 4016
South Africa
Fax: 086 673 2762
Fax: 086 683 1786
Fax: 086 681 4256
[email protected]
[email protected]
Online Ordering:
https://eshop.widex.pro/za
Share Call: 086 032 6061
Tel: 087 351 5105
Tel: 087 353 6985
www.widex.co.za
www.widex.pro