FY17 GID Training Overview

CoE - Global Inclusion and
Diversity

Training Overview

Getting Started 2
• The purpose of this presentation is …..

Copyright © 2016 Accenture All rights reserved.

Programs focused on embedding inclusive behavior practices across all levels
and stages of the employee life cycle

Accenture offers training programs to educate individuals, to promote inclusion and diversity in the workplace
and to prepare our people to deliver high performance through a diverse workforce.

I&D Training Priorities

Developing skills to Equipping Accenture Driving Stand-alone
accelerate women to employees to lead in organizational
culture change • Global Inclusion and
the next level inclusion Diversity CoE offerings

• DTE offerings
• Country specific trainings

and initiatives

Core

• Onboarding
• New Joiner Orientation
• Milestone Schools
• Supervisor 101 Curriculum
• Executive Curriculum

Copyright © 2016 Accenture All rights reserved. 3

Inclusion and diversity training goes beyond global
AcceIn&tuDre ionffietrisatrtaivineinsg…programs to educate individuals, to promote inclusion and diversity in the workplace and to prepare our people to deliver high

performance through a diverse workforce.

Capacity Building – Our approach

Build I&D Awareness Build I&D Management Build I&D Professional
Development
• What inclusion and • Why does inclusion
• How to navigate your
diversity means at and diversity matter? career at Accenture?

Accenture? For me? Team? • What are key success
drivers in effective
• Why is inclusion and • What is my role in career management?

diversity important ? managing a diverse • How to advocate for
yourself?
• How you can practice workforce and

inclusion and creating an inclusive

diversity at work environment?

Accenture?

Copyright © 2015 Accenture All rights reserved. 4

… encompasses a broad approach for planning, developing, and executing of
training offerings (1 of 2)

Analyst Consultant Manager Sr. Manager MD

Diversity Diversity Principles in Motion
Awareness
Training I&D Global I&D Learning Series
Gender
PwD Unleashing the Benefits of Gender Diversity

LGBT Valuing Persons with Disabilities
Culture Disability Disclosure
Mentoring PwD Employees for PwD Mentors
Hidden Disabilities at Work
Disability Etiquette
PwD Champion Network (Learning Board) NEW

LGBT Equality in the Workplace
Focus on LGBT*
LGBT at Accenture (Learning Board) NEW

Embracing Cross-Cultural Diversity

Building Cross-Cultural Awareness

Effective Cross-cultural Communication
Cross-cultural Diversity (Learning Board) NEW

Diversity I&D Managing a Diverse Workforce* Leading a Diverse Workforce:
Management Impact of Unconscious Bias*
Training
Leading a Diverse Workforce:

Inclusive Leadership through Mindfulness*

Managing Unconscious Bias in Ourselves and Others* (Under Construction)

Culture Understanding Unconscious Bias Global Leadership Mindset
Managing Cross Cultural Diversity* Certification Training*

Working Across Cultures* *Classroom training

Working With Series* 5
Globesmart

Copyright © 2015 Accenture All rights reserved.

… encompasses a broad approach for planning,

developing, and executing of training offerings (2

of 2) Professional Analyst Consultant Manager Sr. Manager MD
Development
Gender Growing Steering Maximizing Your
Your Career Your Career Career

Power of Your Impact* Create Your Impact* Lead With
Impact*
Developing
High Performing Women and Client
Women* Centricity*

Women @ Accenture: What every woman should Know (Learning Board) NEW

Ethnicity Driving Stronger Performance* Excelling in High Performance* Ethnic MD
LGBT Leadership
Exploring Authentic African Caribbean Program (Under
Leadership* Construction)

LGBT Leaders Learning/L3*

Diversity HR Enabling a Diverse Workforce (being re-purposed)
Training for Recruiting I&D Metrics and Accountability
Enabling
Functions PwD Recruitment
Diversity Matters in Recruitment
Workplace Enabling Accessibility for PwD - Role of Accenture Workplace
CIO Assistive Technology (PwD)

6 Copyright © 2015 Accenture All rights

*Classroom training reserved.

Online Classroom Open Enrollments/ All Employees Defining Success Forum Women at Work Gender

Developing Our Women (GYC, SYC, MYC) • Platform to connect with women Learning Board Accenture Women’s
Network
• Offer one conduct in a fiscal across GUs/ DTEs and hear their • Repository of great tips
• Delivery and participation driven by GUs Online personal
• Invite more women Leaders as school leads/ guest success stories and insights to enable development platform that
• Repository of tools and resources provides resources to help
faculties women to thrive in the define vision of success and
available both internal and share experiences, advice,
workplace insights and inspiration
external • Provides flexibility to deep

Virtual dive into topics of interest

Blended/ Global Offerings (Invite Only) Local Offerings
Self Study Maximizing Performance: Developing High Performing Women
Developing Executive Women (60-120 min
Reference • Two days in person workshop for high performing Managers, MAL>18
• Program provides knowledge and practical suggestions for advancing their careers, modules)
Assessment/
Certification maximizing networks and becoming effective sales negotiators and leaders • Focus on key topics that can be delivered
locally by GU/DTEs
Maximizing Performance: Women and Client Centricity
• Modules available in nuggets that can be
• Two days in person workshop for high performing Senior Managers, MAL>18 clubbed/ offered independently based on
• Program aims to help participants understand what it takes to succeed as a client centric need and career level

leader, share strategies and tactics to advancing their careers, maximizing client • Provides opportunity to network at GU level
relationships and being deliberate in their career management, build network with • Provides flexibility to choose relevant topics
successful peers and Senior Leaders from around the world
and customize by GUs as needed

Priority

Online Classroom Mandatory All Employees (recommended for levels 8 and below) Inclusion

Disrupting Unconscious Bias at Work CBT Impact of Unconscious Learning Series Conversation Guides
Bias at Work (2- 2.5 hours)
(45 minutes) Content available to (TBD)
Classroom course with enable project teams on
Through scenarios and tips the course scenarios demonstrating how key inclusion topics like Learners can use and refer
describes what unconscious bias is, bias shows up at work and unconscious bias in the back to after completing
how it impacts employees, its tactics to become more workplace, micro- the inclusion
consequences at work and how you inclusive behaviors to name few courses
can disrupt unconscious biases.
Virtual

Blended/ Leadership Teams (recommend for levels 7 and above) 30 Day Challenge (TBD) Increasing Innovation through
Self Study Inclusion (TBD)
Strategies for Inclusive Leadership (2-2.5 hours) • Series of challenges organized
Reference after attending the classroom Modular virtual offering on key inclusive
An interactive learning experience designed to enable our course providing direction on leadership topics and understanding how
executives to understand what leaders can do to to overcome unconscious bias.
continue to build inclusive
• how to eliminate unconscious bias by engaging in more teams
conscious decision making and

• demonstrating inclusive leadership behaviors through
mindfulness.

Assessment/ I&D Practitioner / Champion (nomination of levels 7 and above individuals who have been identified as I&D champions or leads by a DTE, GU, client team)
Certification

Priority Train the Trainer sessions (1-2 hours) Global I&D Live Events (1 to 8 hours depending on event)

TTT flagship offerings- Impact of Unconscious Bias at Work, Quarterly attendance in one of the Global I&D segments events (e.g., IWD,
Strategies for Inclusive Leadership PWD Day, Global Cross-Culture Celebration Webcast)

Online Classroom All Employees (recommended for levels 8 and below) Cross Culture

Virtual Embracing Cross- Building Cross- Effective Cross-cultural Globesmart (2 hours) Introduction to Working Across
Cultures (1 hour)
Cultural Diversity Cultural Awareness (1 Communication (2 hours) • Quick and easy access
to information on • Enable to embrace and
(0.5 hour) hour) • Provide real life solutions conducting business master Aperian Global´s
to communication issues effectively with Learning Portal
• Introduction to • Increase understanding arising from cross people from more
cross-cultural of and appreciation for cultural differences. than 80 countries Cross Cultural Diversity LB
diversity, how it working effectively around the world
affects work and across cultures and • These solutions are Resources to help
creates value for know the different based on real life work more effectively
our clients cultural dimensions challenges encountered across cultures,
represented in a cross- by people virtually/ face-to-face.
cultural team

Blended/ Managers (recommended for level 7)
Self Study
Managing Cross-Cultural Diversity (2 hours)
Reference Working Across Cultures (2 hours)
• An interactive learning experience designed to enable executives with knowledge
Assessment/ and tools to effectively work cross cultures. • An extension of Managing Cross-cultural Diversity
Certification
• This instructor-led workshop covers the cross-cultural diversity workshop.
management business case, cultural dimensions and application • Activities based on strategizing different methods to deal
of these dimensions through scenarios.
with cross-cultural differences, enabling participants to
• Offered locally
apply cross-cultural skills
• Also covers virtual team management

Priority Cross Culture Sponsors, Champions (nomination/ voluntary- levels 8 and above) Champions Events (4 to 6 hours)

Global Leadership Mindset Certification (3 hours) Participation in the quarterly Global I&D segments events

• provides tools and techniques to enhance ability to be successful global leaders
• share knowledge and resources to cascade this mindset at the project level.

Online Classroom All Employees (recommended for levels 8 & below) Ethnicity

Virtual Driving Stronger Performance (2 days) Leadership (recommended for levels 7 & above)

• This course help further develop and support our ethnically diverse Excelling in High Performance (2 days)
employees
• Help enhance understanding of career progresInsicolunsfioorneqtuhincikcally
• Offered as a blended course annually for diverse leaders and help grow their confidencere&fehreenlpcebugiuldidaescareer

– UK: African-Caribbean Analyst, Consultants • Offered as a blended course annually for

– US: African-American/Hispanic American Analysts, MAL<18 – US: Ethnically diverse senior managers rated in the Top 50%
– SAF: Ethnically diverse senior manager and high performing managers
– SAF: African, Coloured, Indian Analyst and Consultants – UK: African Caribbean senior managers and managers (EAACL)

Blended/ All Employees LGBT at Accenture Learning Global Ally Program LGBT
Self Study
LGBT Equality in the Workplace Board An open community of Leadership (for levels 7 & above)
Reference • Resources and training to individuals who help
(1 hour) promote Leaders Learning (L3) (2 days)
help better understand LGBT LGBT
• Understanding of what is meant by community and various tools inclusion • Provide with necessary tools and
LGBT, sexual orientation, gender that drive LGBT equality at resources to create an inclusive
identity and gender expression and Accenture workplace where lesbian, gay, bisexual
its significance in the context of and transgender
broader diversity employees can perform
at their full potential

Assessment/ All Employees Champions PWD
Certification
PWD Programs People With Disability Learning People With Disability Champion Network
Priority Board
• Variety of assets designed to educate Local PwD Champions Networks are formed by
individuals, promote inclusion and • Offers on-demand learning employees and they organize programs and events
diversity in the workplace and prepare around Accenture’s Persons with that engage, celebrate, and raise awareness about
our people to deliver high performance Disabilities program persons with disabilities.

APPENDIX 11

Copyright © 2016 Accenture All rights reserved.

Focus on Women 12

Copyright © 2014 Accenture All rights reserved.

Maximizing Performance:
Women and Client Centricity (WCC)

Maximizing Performance: Women and Client Centricity is an interactive learning experience aimed at giving women at
the senior manager levels information, tools and strategies to become more client centric leaders and effective
managers of people and our business. Accenture’s senior women leaders lead the session, which is designed to
facilitate interactions among our participants by offering a forum for open discussions and networking while providing
information that is important for navigating one’s career.

Program Objectives Performance Outcomes Other Details

• Inspire high potential women & • Effectively identify and define what it • Audience: Senior manager women
develop their understanding of what it means to be a client centric leader, rated in the top 30% for two
takes to succeed as a client centric consecutive performance years,
leader, • Leverage knowledge and practical MAL>18
suggestions for leading with impact
• Present strategies and tactics to and advancing their careers, • Duration: 2 days and virtual calls,
advancing their careers, maximizing maximizing client relationships, networking dinner
client relationships and being
deliberate in their career • Be familiar with the concepts and • Delivery Approach: Classroom &
management, understand the importance of and Teleclasses, By invitation ONLY
interrelatedness of being a trusted
• Expose women to successful peers advisor, insight to structured • Frequency: Annual Global Conducts
and Senior Leaders from around the conversations and gender & by GU area (NA, EALA, APAC)
world who can serve as role models of negotiations with strengthen client
effective leadership and dismiss relationships,
myths and negative perceptions of
Senior Leaders. • Identify and create an action plan that
is closely aligned with their personal
and career goals.

Copyright © 2015 Accenture All rights reserved. 13

Developing Our Women:
Maximizing Your Career (MYC)

Developing Our Women: Maximizing Your Career is a four-month self-directed virtual learning experience that provides
Senior Manager women with information, tactics and practice opportunities to continue excelling as high performers and
develop as executives and future leaders. The course exposes women to role models and creates a forum to discuss
strategies for success, to reflect on their personal and career goals and to create actionable plans to advance their
careers.

Program Objectives Performance Outcomes Other Details

• Develop participant’s understanding of • Leverage knowledge and practical • Audience: Senior Manager women
what it means and how to become a suggestions for leading with impact rated in the top 50% and MAL>12
successful executive, and advancing their careers,
maximizing client relationships, • Duration: 4 month blended solution of
• Provide information and practical online learning and iVLT
suggestions that participants can use • Explain the concepts and understand learning calls
to advance their careers (e.g., better the importance of utilizing their
understanding of and ability strengths to maximize networks to • Delivery Approach: Virtual classroom
to navigate Accenture, tips for achieve career goals and be By invitation ONLY
leveraging mentors and networks as successful and impactful leaders,
well as enhancing executive • Frequency: Annually
presence), • Identify and create an action plan that
is closely aligned with their personal
• Increase the effectiveness of defining and career goals
success and alignment of participant
personal and career goals,

• Provide women the opportunity to
network with peers and executives.

Copyright © 2015 Accenture All rights reserved. 14

Developing Executive Women:
Lead With Impact (LWI)

Developing Executive Women: Lead With Impact is designed to provide an interactive learning experience for women
at the senior manager levels with information, tools and strategies to become more client centric leaders and effective
managers of people and our business. Led by Accenture’s senior women leaders, this program facilitates interactions
among participants by offering a forum for open discussion and networking while providing key information, tools and
strategies for navigating one’s career.

Program Objectives Performance Outcomes Other Details
• Audience: All Senior Manager Women
• Inspire high potential women • Effectively identify and define what it • Duration: 1/2 day
& develop their understanding of what means to be a client centric leader, • Delivery Approach: Classroom
it takes to succeed as a client centric • Frequency: On Demand
leader, • Apply strategies and tactics for
advancing their careers and
• Present strategies and tactics to maximizing client relationships,
advancing their careers, maximizing
client relationships and being • Identify and create an action plan that
deliberate in their career is closely aligned with their personal
management, and career goals.

• Expose women to successful peers
and Senior Leaders from around the
world who can serve as role models of
effective leadership and dismiss
myths and negative perceptions of
Senior Leaders.

Copyright © 2015 Accenture All rights 15

Maximizing Performance:
Developing High Performing Women (DHPW)

Maximizing Performance: Developing High Performing Women is designed to provide manager women with the

foundational tools to become successful leaders and continue excelling as high performers. The techniques used

throughout the session aim to bring focus and clarity on what it means to be a leader and how to become a leader at
Accenture. Accenture’s senior women leaders lead the session, facilitating interactions among our participants by
providing a forum for open discussions and networking while providing information that is important for navigating one’s

career.

Program Objectives Performance Outcomes Other Details

• Provide knowledge and practical • Explain the concepts and understand • Audience: Manager women rated in
suggestions for advancing their the importance of utilizing their the top 30% for two consecutive
careers, maximizing their networks strengths to maximize networks to performance years, MAL>18
and becoming effective sales achieve career goals and be
negotiators and leaders, successful and impactful leaders, • Duration: 2 days and networking
dinners
• Increase the effectiveness of our • Provide knowledge, practical
future leaders and advance more suggestions and leverage their • Delivery Approach: Class room,
women within Accenture. strengths to effectively apply the basic By invitation ONLY
concepts of sales negotiation to day to
day activities and advance their • Frequency: Annual Global Conducts
careers, by GU area (NA, EALA, APAC)

• Identify and create an action plan that
is closely aligned with their personal
and career goals.

Copyright © 2015 Accenture All rights 16

Developing Our Women:
Steering Your Career (SYC)

Developing Our Women: Steering Your Career is a four-month virtual learning experience specifically created to
provide manager women with information, tools and practice opportunities to continue excelling as high performers. The
course exposes women to role models and creates a forum to discuss strategies for success, to reflect on their personal
and career goals and to create actionable plans to grow their career forward.

Program Objectives Performance Outcomes Other Details

• Develop participant’s understanding of • Leverage knowledge and practical • Audience: Manager women rated in
what it means and how to become a suggestions for leading with impact the top 50% and MAL>12
successful executive, and advancing their careers,
maximizing client relationships, • Duration: 4 month blended solution of
• Provide information and practical online learning and iVLT
suggestions that participants can use • Explain the concepts and understand learning calls
to advance their careers (e.g., better the importance of utilizing their
understanding of and ability strengths to maximize networks to • Delivery Approach: Virtual classroom
to navigate Accenture, tips for achieve career goals and be By invitation ONLY
leveraging mentors and networks as successful and impactful leaders,
well as enhancing executive • Frequency: Annually
presence), • Identify and create an action plan that
is closely aligned with their personal
• Increase the effectiveness of defining and career goals
success and alignment of participant
personal and career goals,

• Provide women the opportunity to
network with peers and executives.

Copyright © 2015 Accenture All rights 17

Developing Executive Women:
Create Your Impact (CYI)

Developing Executive Women: Create Your Impact is intended to provide an interactive learning experience for
women at the manager levels information, tools and strategies to develop as executives and position themselves as
future leaders. Accenture’s senior women leaders lead the session, which is designed to facilitate interactions among our
participants, offering a forum for open discussions and networking while providing information that is important for
navigating one’s career.

Program Objectives Performance Outcomes Other Details
• Audience: All Manager Women
• Develop participant’s understanding of • Effectively identify and define what it • Duration: 1/2 day
what it means and how to become a means to be leader, • Delivery Approach: Classroom
leader at Accenture, • Frequency: On Demand
• Be familiar with the concepts and
• Provide knowledge and practical understand the importance of
suggestions for advancing their Executive Presence, Networking and
careers, enhancing their executive Influence as tools to help them
presence and maximizing their achieve their career goals and
networks, become successful and impactful
leaders,
• Increase the effectiveness of our
future leaders and advance more • Identify and create an action plan that
women within Accenture, is closely aligned with their personal
and career goals.
• Provide women the opportunity to
network with peers and Senior
Leaders.

Copyright © 2015 Accenture All rights 18

Developing Our Women:
Growing Your Career (GYC)

Developing Our Women: Growing Your Career is a four-month virtual learning experience to provide consultant women
with information, tools and practice opportunities to continue excelling as high performers and to become successful
executives. This course introduces women to the concepts of defining their blueprint for personal success to
understanding what it means to be an executive to focusing on concrete career management techniques. The course
exposes women to role models and creates a forum to discuss strategies for success, to reflect on their personal and
career goals and to create actionable plans to grow their career forward.

Program Objectives Performance Outcomes Other Details

• Develop participant’s understanding of • Leverage knowledge and practical • Audience: Consultant level women
what it means and how to become a suggestions for advancing their rated in the top 30% for two
successful executive, careers and maximizing relationships, consecutive performance years

• Provide information and practical • Be familiar with the concepts and • Duration: 24 hours blended solution
suggestions that participants can use understand the importance of of online learning and iVLT
to advance their careers (e.g., better positioning themselves through learning calls
understanding of and ability executive presence, personal brand,
to navigate Accenture, tips for and networking, • Delivery Approach: Virtual classroom
leveraging mentors and networks as By invitation ONLY
well as enhancing executive • Identify and create an action plan that
presence), is closely aligned with their personal • Frequency: Annually
and career goals
• Increase the effectiveness of defining
success and alignment of participant
personal and career goals,

• Provide women the opportunity to
network with peers and executives.

Copyright © 2015 Accenture All rights 19

Developing Executive Women:
Power of Your Impact (PYI)

Developing Executive Women: Power of Your Impact is an interactive learning experience designed to provide
women at consultant and analyst level with the foundational tools and strategies to become successful executives.
Accenture’s senior women leaders lead the session, which is designed to facilitate open discussion, network with
peers and leaders while providing information that is important for navigating one’s career.

Program Objectives Performance Outcomes • Other Details
• Audience: All Analyst and Consultant
• Develop participant’s understanding of • Recognize the power or personal
the power of their impact on career impact on career and others, Women
and others, • Duration: 1/2 day
• Leverage knowledge and practical • Delivery Approach: Classroom
• Provide information and practical suggestions on how to lead at all • Frequency: On Demand
suggestions on how to lead at all levels,
levels of careers at Accenture ,
• Identify and create a personal strategy
• Teaching women how to create for success that is closely aligned with
personal strategies for success as their personal and career goals
they discover the power of their
impact.

Copyright © 2015 Accenture All rights 20

Unleashing the Benefits of Gender Diversity

Unleashing the Benefits of Gender Diversity is a 45-minutes CBT designed to help participants understand the
benefits of having a gender-diverse organization and provides the tools and knowledge to leverage gender diversity
within teams. This course will further the understanding of why we pursue diversity as an organizational priority, respect
all employees equally and value the contributions of each person and role.

Learning Objectives myLearning Details

• Explain how important gender • Course Code: Z05359
diversity is to Accenture and why,
• Link:
• Describe the impact of gender https://mylearning.accenture.com/acc
perceptions in the workplace and in enture/langen/management/LMS_Act
people’s careers, Details.asp?ActId=833500

• Understand what gender diversity is
and how to address gender-related
challenges,

• Play a role in unleashing the benefits
of gender diversity.

Copyright © 2014 Accenture All rights reserved. 21

Focus on Ethnic Diversity

22

Excelling in High Performance
for US and SAF (EHP)

Excelling in High Performance is an interactive learning experience designed to provide best practices and techniques
to enable participants to continue to develop their career as well as introduce them to a new network of colleagues. The
course is designed to enhance the understanding of career progression for our ethnically diverse leaders and help grow
their confidence in the ability to build a career here, what it means to be a leader at Accenture.

Program Objectives Performance Outcomes Other Details

• Narrow performance and promotion • Enhance their understanding of career • Audience:
gap and increase the retention and progression and gain the skills and
engagement of our ethnically diverse individual capabilities needed for – US: Ethnically diverse senior
leaders, continued career progression, managers rated in the Top 50%

• Build a stronger pipeline of diverse • Build their network of colleagues and – SAF: Ethnically diverse senior
leadership by focusing on our high leadership support, manager and high performing
performing senior managers, managers
• Develop the cultural awareness of
• Reinforce Accenture’s commitment to how experiences and background – Duration: 2 days and networking
ethnically diverse people and their shape behavior and thinking. dinner
future in the organization,
• Duration: 2 days and networking
• Enable greater visibility between our dinner
DTE/location leadership and high
potential diverse employees. • Delivery Approach: Classroom
+ virtual calls By invitation ONLY

• Frequency: Annually

Copyright © 2015 Accenture All rights 23

Exploring Authentic African Caribbean
Leadership (EAACL) - UK

Exploring Authentic African Caribbean Leadership is interactive learning experience designed to provide best
practices and techniques to enable participants to continue to develop their career as well as introduce them to a
network of colleagues. The course is designed to explore the concept of race and authentic leadership, to enhance the
understanding of career progression and to gain insight into strategies and tactics for improving business results through
exceptional leadership.

Program Objectives Performance Outcomes Other Details
• Audience: African Caribbean senior
• Narrow performance and promotion • Enhance their understanding of career
gap and increase the retention and progression and gain the skills and managers and manager
engagement of our ethnically diverse individual capabilities needed for • Duration: 2 days and
leaders, continued career progression,
networking dinner
• Build a stronger pipeline of diverse • Build their network of colleagues and • Delivery Approach: Classroom
leadership by focusing on our high leadership support,
performing senior managers, By invitation ONLY
• Develop the cultural awareness of • Frequency: Annually
• Reinforce Accenture’s commitment to how experiences and background • Frequency: Annually
ethnically diverse people and their shape behavior and thinking.
future in the organization,

• Enable greater visibility between our
DTE/location leadership and high
potential diverse employees.

Copyright © 2015 Accenture All rights 24

Driving Stronger Performance (DSP)

Driving Stronger Performance is an interactive learning experience designed to improve the performance of analysts
with ethnically diverse origins by providing them with tangible resources and actionable coaching early on, so that they
can build and grow a successful career at Accenture.

Program Objectives Performance Outcomes Other Details

• Improve performance ratings over • Enhance their understanding of • Audience:
time, success factors and gain skills and
individual capabilities needed for – UK: African-Caribbean Analyst,
• Build skills of high performer by continued career progression, Consultants
addressing specific gaps identified
through self-assessment, • Build their network of colleagues and – US: African-American/Hispanic
leadership support, American Analysts, MAL<18
• Get more frequent, candid, actionable
feedback, • Develop the cultural awareness of – SAF: African, Colored, Indian
how experiences and background Analyst and Consultants
• Build a larger, more senior network, shape behavior and thinking.
• Duration: 7 month intensive, required
• Help onboard recent hires more curriculum
quickly.
• Delivery Approach: Classroom
+ 6 hours of coaching calls with an
external coach + Access to web
platform curriculum to enhance career
development

• Frequency: Annually
By invitation ONLY

Copyright © 2015 Accenture All rights 25

Inclusion & Diversity in Motion:
Valuing Ethnic Diversity

Inclusion & Diversity in Motion: Valuing Ethnic Diversity is a 45-minutes CBT designed to help participants
understand the benefits of a ethnically diverse organization. This course will further the understanding of the positive
impacts of ethnic diversity on our business and also provide tools that individuals can leverage to integrate different
ethnicities in the organization, thereby building a more inclusive organization.

Learning Objectives myLearning Details
• Course under construction
• Explain the importance of ethnic
diversity and the value it brings
to business

• Articulate the impact of perceptions
based on ethnicities in the workplace
and in people’s careers

• Play a role in valuing and integrating
persons of different ethnicities in
the workplace

Copyright © 2015 Accenture All rights 26

Focus on LGBT

27

LGBT Leaders Learning (L3)

The LGBT Leaders Learning (L3) is an interactive learning experience designed to provide high performing LGBT
executives the knowledge and skills to become authentic leaders and more effective role models and managers of our
people and business. The course will give participants the information, tools and self-confidence to develop their
capacity to influence as well as build career management strategies and grow trust-based relationships with clients in
order to continue to progress in their careers.

Program Objectives Performance Outcomes Other Details

• Create a safe space to raise • Leverage knowledge and practical • Audience: Managers and above
concerns, voice challenges and suggestions for advancing their
problem solve for how to move careers and maximizing relationships, • Duration: 2 days
beyond barriers to inclusion • Delivery Approach: Classroom,
• Understand the importance of
• Provide LGBT executives with the outreach to Allies and serving as a leverages external LGBT conferences
knowledge and skills required to role model to the next generation of when possible
continue to succeed and grow their LGBT employees • Frequency: Annual Global Conducts
careers at Accenture by GU area (NA, EALA, APAC)
• Enhance their understanding of
• Equip our LGBT executives with success factors and gain skills and
strategies and best practices to individual capabilities needed for
creating a more inclusive workplace continued career progression,

• Maximize the effectiveness of • Build their network of colleagues
networking, both internally with LGBT and leadership support..
leaders and Allies, as well
as externally with clients

Copyright © 2015 Accenture All rights 28

Inclusion & Diversity in Motion:
LGBT Equality in the Workplace

Inclusion & Diversity in Motion: LGBT Equality in the Workplace is a 60 minute CBT designed to provide
participants with an understanding of what is meant by LGBT, sexual orientation, gender identity and gender expression
and its significance in the context of broader diversity. This course also provides the necessary tools and resources to
create an inclusive workplace where LGBT employees can perform at their full potential.

Program Objectives Performance Outcomes Other Details

• Focus on providing a workplace of • Understand what is meant by LGBT • myLearning Details: Online Course
equality around the world with strong and its significance Code: Z66330, Link:
support for LGBT employees. https://mylearning.accenture.com/acc
• Articulate Accenture’s diversity enture/lang-
• Raise awareness about LGBT approach and commitment to LGBT en/management/LMS_ActDetails.asp
community, and in doing so, to employees ?UserMode=0&ActivityId=1127481
demonstrate our core values,
especially Best People, Integrity • Recognize stereotypes and • Duration: 1 hour
and Respect for the Individual challenges about people who identify
as LGBT
• Develop the LGBT network to bring
together the community and its Allies • Discuss the impact that unconscious
for networking, mentoring and biases have in the workplace
information sharing
• Understand how to become an ally
• Provide vibrant support to inclusion of the LGBT community and a
and equality in our business champion of workplace equality

Copyright © 2015 Accenture All rights 29

Focus on PwD

30

Assistive Technology

The Global Inclusion and Diversity: Assistive Technology course focuses on Information and Communications
Technology (ICT) and Assistive Technologies (ATs)—what they are and how they can assist persons with disabilities.

Program Objectives Other Details myLearning Details

• Understand how accessible • Understand how accessible • Course Code Z94764
information and communication information and communication
technology (ICT) can benefit PwD technology (ICT) can benefit PwD • Link
employees employees https://mylearning.accenture.com/myl/
ACN/Home.aspx?activityId=lms_1041
• Define Assistive Technology and • Define Assistive Technology and 752&src=SR
understand the types of AT products understand the types of AT products

• Explain how AT helps address the • Explain how AT helps address the
needs of PwD employees needs of PwD employees

• Identify the availability and use of • Identify the availability and use of
AT at Accenture AT at Accenture

Copyright © 2015 Accenture All rights 31

Disability Etiquette

The primary objective of this course is to apply etiquette and inclusion principles to communicating confidently with
people with disability.

Program Objectives Other Details myLearning Details
• Audience: All employees
• Increase your understanding of • Course Code A63834
people with disability
• Link
• Learn about the definition of disability https://mylearning.accenture.com/acc
• Understand the benefits of including enture/lang-
en/management/LMS_ActDetails.asp
people with disability ?UserMode=0&ActivityID=1116476&r
• Learn how to apply etiquette eturnURL=

principles

Copyright © 2015 Accenture All rights 32

Enabling Accessibility for PwD:
Role of Accenture Workplace

Accenture Workplace is a very important role in enabling our facilities to become accessible to the Persons with
Disabilities. This training is designed to equip Accenture Workplace function/teams about the needs of PwD employees
and how to manage reasonable accommodation requests. All employees supporting the Accenture Workplace
function/teams globally as well as those who are supporting PwD programs in GUs or countries should complete this
training.

Program Objectives Other Details

• Explain the concepts of an inclusive • Audience: Workplace teams;
workplace and reasonable All employees
accommodation.
• Course code: Z95085
• Differentiate between assistive
technology and workplace • Link:
adjustments. https://mylearning.accenture.com/acc
enture/langen/management/LMS_Act
• Explore the United Nations (UN) Details.asp?UserMode=0&ActivityId=
guidelines for designing an accessible 1036615
workplace.

• Address requests for workplace
adjustments.

Copyright © 2015 Accenture All rights 33

Hidden Disabilities at Work

Hidden Disabilities webinar is a part of Disability Inclusion Series. This is a training is aimed at providing an
understanding of and sensitivity to hidden disabilities and how they manifest in the workplace.

Learning Objectives myLearning Details
Understanding disabilities
• Define disabilities • Audience: All employees
• Disabilities in the workplace
• What are hidden or non-apparent • Course Code: Z66291

disabilities? • Link:
https://mylearning.accenture.com/acce
2. Hidden Disabilities nture/langen/management/LMS_ActD
• Signs in the workplace etails.asp?UserMode=0&ActivityID=97
• Possible accommodations 9065&returnURL=
• Handling issues related to

disclosure/non-disclosure

• ADA compliance & reasonable
accommodations

• Sourcing candidates/alternative
recruiting practices

Copyright © 2015 Accenture All rights 34

Inclusion & Diversity in Motion:
Valuing Persons with Disabilities

Inclusion & Diversity in Motion: Valuing Persons with Disabilities is a 30-minute CBT designed to provide
participants with tools to work effectively with persons with disabilities and to understand what is meant by reasonable
accommodations in the workplace. This course explains how creating an inclusive environment for persons with
disabilities is imperative in overcoming external historic patterns of discrimination such as assumptions about productivity
and lack of access to workplaces. This course reinforces Accenture’s commitment to create an inclusive working
environment that values Persons with Disabilities (PwD).

Learning Objectives myLearning Details

• Apply the knowledge to better • Course Code: Z96555
understand, value and integrate
Persons with Disabilities into the • Link:
workplace, https://mylearning.accenture.com/acc
enture/langen/management/LMS_Act
• Identify common barriers that impact Details.asp?ActId=769055
Persons with Disabilities in the
workplace , • French Version:
https://mylearning.accenture.com/acc
• Apply proper communication etiquette enture/langen/management/LMS_Act
when interacting with Persons with Details.asp?ActId=769035
Disabilities,

• Understand “Reasonable
Accommodations” and the importance
of providing these to Persons with
Disabilities

Copyright © 2015 Accenture All rights 35

Mentoring PwD Employees

Mentoring PwD Employees CBT focusses on the role and responsibilities for a PwD (Persons with Disabilities) mentor.
All PwD mentors are encouraged to go through this course after signing up.

Learning Objectives myLearning Details

• Identify the characteristics of a good • Audience: All eligible employees who
mentor want to sign up as PwD mentors and
people who have already signed up
• Identify your responsibilities as a PwD as PwD Mentors
Mentor
• Course Code: A14422
• Observe appropriate etiquettes when
mentoring persons with disabilities • Link:
https://mylearning.accenture.com/acc
enture/langen/management/LMS_Act
Details.asp?UserMode=0&ActivityID=
1082658&returnURL=

Copyright © 2015 Accenture All rights 36

Persons with Disability – Disability Disclosure

The Global Inclusion and Diversity: Disability Disclosure course will provide a brief introduction to the disability
disclosure process and answer several basic questions such as why, how, and when disability is disclosed. This course
will also cover how one should respond to such disclosures.

Learning Objectives myLearning Details

• Identify the advantages of • Audience: All employees who
disclosing disability identify themselves as PwD and is
also applicable to all employees,
• Identify situations in which one can supervisors, PwD Mentors who would
disclose their disability be receiving disability disclosure

• Determine the amount and kind of • Course Code: Z38655
information to be disclosed
• Link:
• Describe the appropriate way of https://mylearning.accenture.com/acc
disclosing disability enture/lang-
en/management/LMS_ActDetails.asp
• Explain how to respond appropriately ?UserMode=0&ActivityId=1083652<br
to any disclosure of disability >

Copyright © 2015 Accenture All rights 37

PwD Recruitment Training

PwD Recruitment webinar is an interactive adobe connect session to learn more about recruiting and interviewing people
with disabilities. The session is led by an expert in the Disabilities field

Learning Objectives myLearning Details

• Provide recruiters, interviewers and • Audience: HR Recruitment Teams
hiring managers with fundamental
understanding of interacting with • Course Code: Z31730
people with disabilities
• Link:
• Enable the Talent Acquisition https://mylearning.accenture.com/acc
professionals to create a comfortable enture/langen/management/LMS_Act
and accessible interview process for Details.asp?UserMode=0&ActivityId=
all candidates 1014785

• Provide specific interview tips
and actions

• Offer an interactive and safe
environment to ask questions.

Copyright © 2015 Accenture All rights 38

Focus on Culture

39

Managing Cross-Cultural Diversity (MCCD)

Managing Cross-Cultural Diversity (MCCD) is an interactive learning experience designed to enable our executives
with knowledge and tools to effectively work cross cultures. This instructor-led workshop covers the cross-cultural
diversity management business case, cultural dimensions and application of these dimensions through scenarios. The
course has activities based either on perception or cultural dimension, which enables the audience to apply the cross-
cultural skills covered in the module.

Program Objectives Performance Outcomes Other Details
• Audience: Manager level and below
• Understanding the impact of culture • Utilize the knowledge of Cultural • Duration: 2 hours
on our business and explore different Dimensions in their Cross Cultural • Delivery Approach: Classroom
PoV and cultures Interactions • Workshop materials for facilitators:

• Heightened awareness of cross- • Communicate across cultures more SharePoint
cultural diversity and how to work with effectively • Frequency: On Demand
others from different backgrounds
• Manage projects involving cross
• Be able to apply knowledge of cultural cultural teams
differences to maximize team
effectiveness through communication
and collaboration

• Practical application

Copyright © 2015 Accenture All rights 40

Working Across Cultures (WAC)

Working Across Cultures is an instructor-led workshop which stand’s to an extension of the Managing Cross-cultural
Diversity workshop. It covers the cross-cultural diversity management case, cultural dimensions and application of these
dimensions through activities. Activities in the workshop are based on strategizing different methods to deal with cross-
cultural differences, enabling the audience to apply the cross-cultural skills covered in the module. This workshop also
covers virtual team management.

Program Objectives Performance Outcomes Other Details
• Audience: Manager
• Understand why Cross Cultural • Leverage experienced cross-cultural • Duration: 4 hours
Diversity Management is important, Sponsors to cascade the cross- • Delivery Approach: Classroom,
cultural awareness and skill building
• Understanding culture and cultural workshops across project/DTE levels Workshop materials for facilitators:
dimensions in detail, SharePoint
• Increase cross-cultural competency • Frequency: On Demand
• Learn how to apply cross cultural skills at all levels which a key skill
awareness to real time scenarios / needed at Accenture and in today’s
situations at work, global economy

• Learn about virtual team • Heighten awareness and the
management. understanding of the impact of culture
on our business while exploring
different view points and cultures and
how to effectively work with people
from different backgrounds

• Be able to apply knowledge of cultural
differences to maximize team
effectiveness through communication
and foster better collaboration in a
multi-cultural environment

Copyright © 2015 Accenture All rights 41

Working With <Country X> Series

Working with Series is an interactive learning experience designed to enable project teams that work with people from
two or more countries on day-to-day basis with more information on specific countries. This course provides general
cultural awareness on cultural differences between specific countries. The course is for to employees working in cross-
cultural teams facing the following challenges such us: Misunderstanding during virtual communication, Language
Barriers, Time zones and distance, Different expectations, Establishing cross-cultural relationship

Program Objectives Performance Outcomes Other Details

• Understanding some key elements of • Communicate across cultures more • Audience: Manager and below
the country culture shared by a person effectively,
from a specific culture • Faculty: MD or SM from local culture
• Identify key similarities and who will customize deck and leverage
• Be able to apply knowledge of cultural differences between work styles of GlobeSmart content.
differences to maximize team colleagues from different countries,
effectiveness through communication • Duration: 1 hour (excluding
and collaboration • List a variety of strategies for bridging pre-requisite GlobeSmart GAP
work style differences to collaborate assessment + preparation time:
• Practical application with Real life and more effectively with different deck customization 2 hours)
personal examples countries.
• Delivery Approach: Classroom, Face
• General discussion/recommendations to face or Virtual/ Lync
to effectively work virtually with
co-workers from a different culture • Frequency: On Demand

• Workshop materials for facilitators:
SharePoint

Copyright © 2015 Accenture All rights 42

Building Cross-Cultural Awareness (BCCA)

Building Cross Cultural Awareness is a 60 minute CBT designed to examine how to maximize value with a

multicultural team. Being aware of the cultural perspectives of our people is key to working effectively as a team, as an

organization, and with our clients. In this course participants learn the value and importance of fostering an inclusive

culture, as well as the key dimensions of culture to be aware of. In addition, participants learn helpful tips for

communicating across cultures, as well as for managing projects involving cross cultural teams.

Program Objectives Performance Outcomes Other Details

• Increase understanding of and • Describe what inclusion is and what • Course Code: X000601
appreciation for working effectively constitutes an inclusive culture,
across cultures understand the • Duration: 1 hour
different cultural dimensions • Explain how inclusion and diversity
represented in a cross-cultural team. benefit Accenture (our people, our • Link:
clients, and our business), https://mylearning.accenture.com/acc
enture/langen/management/LMS_Act
• Identify the dimensions of inclusion in Details.asp?ActId=184573
the management of a cross-cultural
team.,

• Identify and adjust your
communication and management
style in order to adapt to a cross-
cultural team,

• Describe characteristics of your
culture’s communication style and
how they may conflict with those of
other cultures.

Copyright © 2015 Accenture All rights 43

Effective Cross-cultural Communication

Effective Cross-cultural Communication is a course that aims to provide real life solutions to communication issues
arising from cross cultural differences. The main objective of this course is to provide helpful, practical techniques and
useful solutions to cross cultural communication issues. These solutions are based on real life challenges encountered
by people who work across geographic and cultural boundaries.

Program Objectives Performance Outcomes Other Details
• Audience: All levels
• Understanding cross-cultural diversity • Understanding cross-cultural diversity
teams challenges and why effective teams challenges and why effective • Code: Z90961
cross-cultural communication is cross-cultural communication is • Duration: 2 hours
important important • Delivery Approach: Online –

• Be able to apply knowledge of • Be able to apply knowledge of self study
communication across cultural communication across cultural
differences to maximize team differences to maximize team • Link:
effectiveness effectiveness Effective Cross-cultural
Communication
• Discussing practical and actionable • Discussing practical and actionable
application with Real life examples application with Real life examples • Workshop materials for facilitators:
SharePoint
• Defining techniques through role play • Defining techniques through role play
to effectively work virtually with to effectively work virtually with
co-workers from a different culture co-workers from a different culture

Copyright © 2015 Accenture All rights 44

Globesmart

Globesmart is a powerful webtool designed to provide detailed information on how to conduct business effectively with
people from around the world. Globesmart provides quick and easy access to information on conducting business
effectively with people from more than 80 countries around the world.

Learning Objectives Other Details GlobeSmart Resources

• Provides quick access to knowledge on how • myLearning Details: Course Code: Z24469, • GlobeSmart demo script: Use this
to conduct business effectively with people Duration: 1 hour Link suggested script to give your own
from over 870 countries around the globe. https://mylearning.accenture.com/accenture GlobeSmart demonstrations to colleagues
Developed from extensive research and /langen/management/LMS_ActDetails.asp? and teams.
interviews with business people from each ActId=211147
country, GlobeSmart content is organized • Debriefing the GAP profile focusing on
into more than 50 continuously updated Team Building — Facilitator Guide: If you
topics, are using the GlobeSmart Profile (GAP) in a
program that emphasizes effective Team
• Provides specific ways to bridge gaps and Building skills, chances are you want to go
leverage work-style differences and beyond simply creating participants'
similarities with other cultures and profiles. The following guide includes
colleagues. Participants complete their debrief questions, exercises and supporting
profiles to learn their preferred work style materials that will help you guide
and see how they compare with the participants to an enhanced understanding
average profile from any country in of themselves and the dynamics within their
GlobeSmart., teams.

• Explores best practices for improving • GlobeSmart Inclusive Actions Guide: For
communication on virtual teams, Diverse teams, the GlobeSmart Inclusive
Actions Guide offers insights on what
• Leverage key cultural concepts to actions can be taken to create inclusion
understand and bridge cultural differences. for each of the five GlobeSmart dimensions.
In addition, it offers coaching for individuals
who are working with colleagues and team
members who are different from themselves
on each of the five dimensions.

Copyright © 2015 Accenture All rights 45

Inclusion & Diversity in Motion:
Embracing Cross-Cultural Diversity

Inclusion & Diversity in Motion: Embracing Cross-Cultural Diversity is a 30-minute CBT designed to provide
participants an introduction to cross-cultural diversity, how it affects your work and creates value for our clients. This
course explains the how understanding, valuing and leveraging our people’s cultural diversity in the increasingly
complex global marketplace, is vital to Accenture’s success.

Program Objectives Performance Outcomes myLearning Details

• Provide basic information on the • Understand why you need to build • Course Code: Z71520
importance of cross-cultural skills and cross-cultural awareness,
resources available at Accenture to • Duration: 30 minutes
expand knowledge about cross- • Explore culture and its various
cultural Diversity management dimensions, • Link:
techniques. https://mylearning.accenture.com/acc
• Access and use tools to expand enture/langen/management/LMS_Act
cross-cultural knowledge, Details.asp?ActId=873848

• Work more effectively in a culturally
diverse environment.

Copyright © 2015 Accenture All rights 46

Global Leadership Mindset Certification (GLMC)

The Global Leadership Mindset Certification is designed to increase the cross-cultural competency of leaders, who
have been nominated as Cross-cultural Diversity Sponsors. The training will provide participants with the tools and
techniques to enhance their ability to be successful global leaders who can effectively operate across cultural
boundaries. In addition, GLMC will share knowledge and resources to cascade this mindset at the project level.

Program Objectives Performance Outcomes Other Details

• Develop Sponsor’s overall • Increase cross-cultural competency • Audience: Managing Director or
cross-cultural competency skills needed for global leaders Senior Manager
and mindset to manage/lead
cross-cultural teams • Prepare them to be a driving force • Nomination: nomination based only
behind the organization of a Cross- (Priority TBC: Diamond Clients
• Equip Sponsors to effectively facilitate cultural Diversity Awareness representatives/ PPAs)
cross-cultural trainings.
• Provide them with cross-cultural team • Eligibility criteria: Has experience or is
management knowledge and currently managing cross cultural or
techniques to share with their teams international assignments

• Duration: 3 hours

• Delivery Approach: Virtual;
By invitation ONLY

• Tuition: TBC

Copyright © 2015 Accenture All rights 47

Focus on I&D

48

Global Inclusion & Diversity Learning Series

Global Inclusion and Diversity Learning Series prepares participants to benefit from and contribute to a diverse
workplace, fostering inclusion and valuing diversity. Learning Series is a one hour interactive instructor-led training and
education workshop

Program Objectives Other Details
• Audience: All Employees
• Create a forum for employees to learn • Duration: 1 hour
about and the importance of • Delivery Approach: Classroom
Accenture’s diversity segments: • Frequency: On Demand
Women, LGBT, PwD, Ethnicity
and Cross-Cultural,

• Identify ways to benefit from and
contribute to a diverse workforce while
fostering inclusion and valuing
diversity,

• Provide opportunity to explore
leadership development topics such
as Networking, Executive Presence,
Work/life Integration, Mentoring and
Career Capital.

Copyright © 2015 Accenture All rights 49

Leading a Diverse Workforce:
Impact Of Unconscious Bias (LDW)

Leading a Diverse Workforce – Impact of Unconscious Bias is an interactive learning experience designed to enable
our executives to understand how behaviors and beliefs ("unconscious bias") create unintended barriers to diverse
employees. The course is designed to help executives acquire a deeper understanding of the types of behaviors that
result in a more inclusive environment; and to define and hold self accountable to actions required at the project and
individual level to create an inclusive work environment

Program Objectives Performance Outcomes Other Details

• Develop participant’s understanding of • Define diversity and articulate the • Audience: Senior Manager
what Diversity means at Accenture, business imperative for inclusion and and above
diversity
• Understand how behaviors and beliefs • Duration: 4 hours
("unconscious bias") create • Identify their own unconscious bias
unintended barriers to life cycle and explain impact bias may have in • Delivery Approach:
management of diverse employees, decision making
– Option 1: Class room, can be
• Increase the effectiveness of our • Understand the challenges and conducted along with Leadership
executive in leading a diverse opportunities in leading a diverse and meetings or as stand alone
workforce. inclusive workforce sessions

• Define and commit to actions taken at – Option 2: Blended Solution (Virtual
project and individual level + Classroom)

• Frequency: On Demand

Copyright © 2015 Accenture All rights 50