2023 LQA Luxury Benchmark - SPA Standards

GUEST SECURITY LQA Score 0.0% DATES : STANDARD BELOW N/A ROOM PRODUCT AND FACILITIES 1 Were the emergency exit route and assembly point displayed in the room and easily located (i.e. back of door, in wardrobe)? PRODUCT 2 Was the room door fitted with a viewing port and security latch? PRODUCT 3 Did the room door automatically close shut and latch securely? PRODUCT 4 Were ground floor balcony doors fitted with a secondary latch for added security? PRODUCT PUBLIC AREAS - LOBBY 5 Were the lobby and public areas kept clear of unattended luggage? SERVICE 6 If the guest asked for a replacement key did the employee verify their identity (e.g. via identification document or verification of unique personal information)? EFFICIENCY 7 Did employees use the guest's room number discreetly so as not to reveal this to other guests? SERVICE PUBLIC AREAS - GUEST ROOM CORRIDORS 8 Were house telephones present in the hotel corridors and in the case of resorts, positioned at intervals in plain view along the outdoor pathways? PRODUCT 9 Did auxiliary employees (e.g. housekeeping, maintenance, etc.) close the guest room doors when visiting the rooms (i.e. during turndown, repairs, etc.)? SERVICE 10 Did employees explain they were unable to grant access to rooms without verifying the guest's identity? SERVICE 11 Was signage for the fire exits clearly visible and were the fire exits unobstructed? PRODUCT SECURITY 12 If encountered, were security staff dressed professionally and did they display a friendly and courteous manner? SERVICE 13 If access to the in-room safe was requested did the security employee confirm the registered guest's identity or positively identify the guest (e.g. check passport/drivers licence or confirm three details on guest profile/reservation)? EFFICIENCY TOTAL NO. OF STANDARDS MET BELOW N/A 13 13 0 100.0% ©LQA 2022 Page 1