Bellboy’s Conversation Handbook to Customer Service English ver

Section 1 Welcoming Customers at the Pier to the Resort. 1-5

Section 2 Managing Luggage and Taking Customers to the Room After Check-in. 6 - 13

Section 3 Introducing Facilities in the Resort 14 - 18

Section 4 Suggestions of interesting places in Lipe 19 - 26
Section 5 Dealing with Checking-out Guests 27 - 32
Section 6 Other Cases 33 - 38

1

Section 1

Welcoming customers at the pier to the resort

2

Boat time information for the trip to the resort for check-in.

The travel time from the onshore pier to the pier on the island is divided into

2 periods:

1. Around 11.30 a.m. (takes about 2 hours to reach the island)
2. Around 01.30 p.m.(takes about 2 hours to reach the island)

3

When you find some guests that reserve your resort from the pier.

- Good afternoon, sir/ma’am please get an umbrella first.
- Could you please tell me, which name did you use to book?

(See the guest name from the reservation report paper)

- How much luggage do you have? Reservation Report Paper

4

- How many people do you come with?

- Please check your luggage sir/ma’am. We will bring your luggage to the

resort.

5

At the Resort

- Could I please take an umbrella back?

- Please measure your temperature and use

hand sanitizer before taking a seat in the lobby.

6

Section 2

Managing luggage and taking customers to the room after check-in.

7

When the guest has finished check-in from the reception

- May I know your room number, please?

- Please check your luggage, sir/ma’am. We

will bring your luggage to your room.

8

When customers have a check-in group

- Please check your luggage that which

luggage is for which room.

9

Pictures while taking the customers to the room

Collecting luggage Opening the room Taking the luggage Insert the key card
by keycard for customer
to turn on the
electrical system.

10

At the Room

- There are free coffee, kind of fruits, and 4

bottles of water per day.

- In the wardrobe, there are two umbrellas.

11

Minibar - In the minibar have some beverages and

snacks. You can check the good’s additional
cost in the minibar consumption sheet when
you take out something in the minibar.

Minibar consumption sheet

12

- In the toilet, there are two pool towels, towels, handkerchiefs, and hand
towels. You can take the pool towel and beach bags outside, such as the pool
and beach if you want to change the new towel, you can contact the reception
from number 0 or 100.

13

- There is a safe box. You can set your password

4 digit and press the lock button to lock the safe box.

- The bathtub can change the water temperature by

turning the valve up for hot water and turning the
valve down for cold water.

- Enjoy your stay

14

Section 3

Introducing Facility in the Resort

15

When customers want to know information about the facilities in the resort.

- There is a swimming pool in front of the resort, and 2 swimming pools around the resort.

Customers can choose the pool to swim in near the accommodation or the beach.

16

- You can use free Wi-Fi based on your room number

and password.

Wi-Fi Password

- You can call the staff to pick you up and drop off to

your room by golf cart.

Golf cart / Club cart

17

- Kayaks can be rented for beach frontage by contacting
the reception after which the staff will lift the boat for
you.

- There is room service for customers who want to order

food and beverages in the room, there will be open
from 11 a.m. to 9 p.m.

18

- There is a kids club open for kids from 8 a.m. to 7
p.m.

- There is a fitness center open for customers from 8
a.m. to 7 p.m.

19

Section 4

Suggestions of interesting places in Lipe

20

Walking Street

How to get there: You can walk from the beach, turn left
and go straight for 5-10 minutes, you will see the entrance
to Walking Street.
Source of picture: https://teawtuath.com

Bung Roon Restaurant

How to get there: When you walk into the walking street.
You can walk straight for about 5 minutes and you will find
Bang Roon Restaurant near Bang Roon Health Massage.
Source of picture: https://pantip.com/topic/40217649

21

Papaya Mom Restaurant

How to get there: When you walk into the walking street. You will see

Papaya Mom Restaurant located opposite Leelawadee Lipe Resort.

Source of picture: https://www.wongnai.com/reviews/99a8dc535abb46dd87948f51a4b286df

Source of picture: https://www.agoda.com/leelawadee-lipe-resort/hotel/koh-lipe-th.html?cid=1844104

22

Moo Baan Chawlay

How to get there: You can contact a taxi through the reception to reach
the village. Which is located near Chawlay Resort, you will find the way
of life of the sea people at Koh Lipe.

Source of picture: https://chumchonthai.or.th/node/417

Chawlay Resort

23

Sun Set Beach

How to get there: You can contact a taxi through the reception to reach the

beach. The areas where customers like to watch the sunset the most are
Mountain Resorts and Zodiac Sea Sun.
Source of picture: https://th.tripadvisor.com/LocationPhotoDirectLink-g1024140-

d4759812-i90069442-Sunset_Beach-Ko_Lipe_Satun_Province.html

Zodiac See Sun
Mountain Resort

Source of picture Source of picture

https://bigmapthailand.com/elementor-4067/ https://www.mountainresortlipe.com/web_thai/about.html

24

Sunrise Beach

How to get there: You can call a taxi through the reception to go to
the beach where customers like to watch the sunrise the most is
the Serendipity Beach Resort area.

Source of picture: https://www2.edtguide.com/index.php/www/travel/410578/sunrise-

beach#

Serendipity Beach Resort

ท่ีมาของรูปภาพ: https://www.thaiza.com/travel/hotel/373139/

25

The Diving Trip

Koh Hin Ngam Koh Ror Kloi Koh Hin Son

https://www.tvpoolonline.com/content/1480030 https://www.tvpoolonline.com/content/1480030 https://www.lipetravelcenter.com/articledetail.a
sp?id=38328

26

How to get there: You can contact reception regarding the
diving trip that you have booked. After that, there will be a
diving trip staff to take you to the island that you have reserved.

27

Section 5

Dealing with Checking-out Guests

28

Boat time information for the return journey after check-out from the resort.

The travel time from the pier on the island to the onshore pier is divided into 2 periods:
1. Around 09.30 a.m. (takes about 2 hours to reach the onshore pier )
2. Around 11.30 a.m. (takes about 2 hours to reach the onshore pier )

Note: After checking out from the resort, the boat ticket must be checked in at least 1
hour before the boat departs.

29

When the reception informs you to receive the guest’s luggage at the room

- Good morning, I’m Bellboy.

I have come to receive your
luggage.

- Could I please take your luggage to

the reception?

30

- Don’t forget to bring your keycard to the

reception.

- Please wait at the reception for check-out for

around 10-15 minutes after that, we will bring
your luggage to the pier.

31

At the pier

- Could I see your boat ticket? (for check-in the boat)

Boat ticket for check-in

- You can check in your boat ticket at the counter to get your
boat ticket for departure.

Boat ticket for departure boat

32

- That is your boat from the left/right that you have

to get on. We will take luggage to the boat first after
that, there will be pier staff at the pier to call the
ticket number.

- Have a nice journey / Have a nice trip.

33

Section 6

Other Cases

34

Case 1: When guests walk with their own luggage from the room to the
reception

- May I help you? / Can I take your luggage?

- May I know your room number, please ? (to stick the name tag on the
luggage)

35

Case 2: The customer wants you to be delivered by golf car.

- May I know your room number, please?

- Where would you like to go? ( In case guests want to go to the kid
club or fitness center)

36

Case 3: The guest wants to move to another resort.

- We will take you and your luggage to the car.
- Please don’t put your arm out of the car.

37

Case 4 : The guest asks secondary keycard.

- Excuse me, sir/ma'am, please sign your name to confirm your request for

the secondary keycard.

38

Case 5: When the customer wants to do kayak but the seawater level
has too low

- We are sorry for the inconvenience due to the seawater level has too low.

You might be got injured from bumping into rock or sea urchins.

Mr. Anawat Kaewsri

Rajamangala University Technology Srivijaya
Songkhla campus

Faculty of Liberal Art
English International for Communication

4th-year student