LBCroydonCaseStudy

London Borough of Croydon








Case Study


































www.passengertransportsoftware.com











Mission Software // Proven Excellence

The London Borough of Croydon






Croydon is the largest Council in London for SEN passenger transport. Has an SEN transport
team of 8 staff, SEN passenger transport provides travel assistance for 1,334 students, 1,209
on vehicles, 366 routes travelling to 128 educational establishments, 147 adults on 88 routes.


The Challenge



The system must process the daily management of providers, vehicles, routes, drivers,
PA’s, schedules and passengers with complex special needs quickly and easily.


Supply a system that works in multiple departments and locations allowing scheduling,

daily despatch, accounts, remote SEN & ASC staff, management costs, statistics and
performance analysis. Specific requirements for Provider Performance, Provider Confor-
mance and staff training.


Specific challenges are - Increasing number of children with EHCPs, an increasing
demand for travel assistance, Children are living longer with more complex medical
needs and physical disabilities, Demand is out stripping supply of local education pro-
vision, Students travelling further - across and outside of the borough•Increase in
number and length of journeys as well as increasing complexity of need


System has to be flexible enough to deal with these challenges and be Digital By
Design to comply with Council requirements.


The Solution



Mission staff customised all forms, reports and processes to match the workflow
processes of the LB Croydon SEN transport team. There was a specific emphasis on
Brokering and detailed analysis of Independent Travel Training (ITT) and Personal Trans-
port Budgets. Detailed systems were written to handle the passenger application prior

to being allocated transport.


All existing data was migrated, harmonised and cleansed.


The SEN teams were given full training then a customised learning plan that covered all
parts of the system. On go live, Mission staff were on site to help and assist. The system
was constantly enhanced using the prepaid support time and development and
support is on going.





Mission Software // Proven Excellence

The Benefits




The Mission MPS software replaced a spreadsheet system that could not handle
the detailed workflow processes that each department required. As soon as the
training was started it was clear that Mission was a sophisticated solution that
was scalable and would offer many benefits to multiple departments in the

Council. The users liked the very fast development and delivery times of custom
process work and the support and training from Mission staff.



A
A period of detailed development was started to achieve maximum benefits by period of detailed development was started to achieve maximum benefits by
integrating the related departments processes using a single piece of software.
The teams moved very quickly to role based processing with forms and reports
exactly suited to their daily work. This lead to instant process and efficiency
improvements.



M
Mission are now working with the Council to analyse how the whole provider ission are now working with the Council to analyse how the whole provider
management can be improved including daily changes, billing and driver and PA
compliance on things like training, DBS and anonymised monthly reports.



Costs savings through improved processes and scheduling should be worth
around £400,000 per annum to the council. Over the course of the first 2
years of partnership with Mission this equates to around £800,000 of cost

savings.







MPS software will exceed your expectations Contact Us
in terms of features, support, price and
future enhancements; quite simply, more Mission Software
for less. 3rd Floor
86-90 Paul Street
Easily manage every part of your SEN London
passenger transport operations. EC2A 4NE
United Kingdom
W We know the problems you face and have
the solutions you need. Tel: +44 (0) 333 920 2149
T
Email: [email protected]
www.passengertransportsoftware.com




Mission Software // Proven Excellence